IBM LotusLive 1.3 adds e-mail services for both new and existing Notes Domino customers

IBM Europe, Middle East, and Africa Software Announcement ZP10-0298
August 10, 2010

 
 ENUSZP10-0298.PDF (102KB)

Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number Announcement countries Announcement countries
Publications Publications

 
Top rule
At a glance
Bottom rule

LotusLive Notes®, as part of IBM® LotusLive 1.3, is designed to:

  • Enhance the security, integrity, and availability of the messaging system
  • Keep costs lower by using automated processes and an integrated platform
  • Support a faster implementation with an established infrastructure and a team of subject matter experts

 
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Top rule
Overview
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IBM LotusLive 1.3 delivers cloud-based online technologies for business that combines Web conferencing, messaging, and collaboration services with social networking capabilities.

IBM LotusLive Notes, an addition to LotusLive, is a messaging service for both new and existing Notes Domino® customers. LotusLive Notes:

  • Provides industry-leading messaging, robust calendar and scheduling, and contact management features that are used by the world's top enterprises and is backed by 24x7 monitoring and IBM support.
  • Includes both the service and the software via the Lotus Notes® client or Web browser (via LotusLive Notes Web).
  • Features standardized services that are designed to deliver faster deployment and competitive pricing via a cutting-edge infrastructure built to improve the efficiency and cost containment of your messaging environment.
  • Introduces bundle for IBM LotusLive Notes, which includes LotusLive Engage for Enterprise Deployment.

A team of IBM experts, state-of-the-art infrastructure, and established processes and controls help to create a highly available, security-rich messaging environment, including built-in antivirus and antispam protection.

In addition to LotusLive Notes, you get:

  • Enhanced calendaring support in LotusLive iNotes™ that allows free and busy time lookups when scheduling meetings

Overall, LotusLive offerings (file sharing, e-mail, instant messaging, activities, Web conferences, surveys, and social networking) help companies focus on growing their businesses, and finding and working with the right people by providing essential software for getting the most out of every collaboration in a simple to acquire service.

For additional information, visit

http://www.lotuslive.com/en/services/notes

 
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Key prerequisites
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Refer to the Software requirements section for details.


 
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Planned availability date
Bottom rule

August 24, 2010: Electronic availability

For additional information, refer to

http://www.ibm.com/support/docview.wss?uid=swg21442463

 
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Top rule
Description
Bottom rule

IBM LotusLive 1.3 has an intuitive set of cloud-delivered online technologies for business that combines social networking and online collaboration, messaging, and Web conference tools.

E-mail is indispensable in today's business environment, and while the benefits of a messaging framework are numerous, so too, are the challenges presented around managing the corresponding infrastructure. With IBM LotusLive Notes, part of LotusLive, you can have a team of experts and cutting-edge infrastructure dedicated to improving the performance of your messaging environment while reducing the costs of your on-premises solution.

  • Features
    • Servers
    • Storage
    • Monitoring
    • Networks
    • Security
    • 24 x 7 support
    • Fully managed, enterprise e-mail application platform service
    • 25 GB mailbox
    • 99.9% uptime service level objective
    • Antispam and antivirus protection
  • Benefits
    • Lower, more predictable costs
    • Multitenant environment with Domino security and scalability
    • Faster implementations and time-to-value
    • Efficiencies as IT staff is freed to focus on business-related tasks

The LotusLive portfolio addresses three important business needs for companies.

Collaboration

  • LotusLive Engage provides file storage and sharing, instant messaging, and business social networking capabilities to find and add business contacts to your network, activities for task management, on-demand Web conferencing, survey creation tools, and charts for presenting data to multiple audiences.
  • LotusLive Connections offers the same set of capabilities as LotusLive Engage with the exception of moderated Web conferences, charts, and survey creation tools. LotusLive Connections is a perfect solution for companies who need online collaboration tools but may not need a Web conference solution.

Messaging

  • LotusLive iNotes is a business-class Web-based messaging solution that provides e-mail accounts enabled with POP, authenticated SMTP and IMAP capabilities, personal and company calendars, antispam and antivirus features, SSL Encryption, secure password recovery, and administrative tools to manage user accounts and global settings. LotusLive iNotes now includes:
    • Free and busy time lookups when scheduling, allowing users to see availability of attendees when scheduling events through the Webmail interface.
    • The ability to create and share multiple calendars.
  • LotusLive Notes delivers an integrated platform for managing enterprise e-mail application and infrastructure services. You get leading, proven methods; extensive Lotus Notes implementation, management and support experience; and business insight and technology capabilities to help you align IT investments with your business goals. By decreasing the effort required for technology management, LotusLive Notes helps free IT organizations to focus on strategic initiatives that deliver business innovation. The integrated platform for managed services helps reduce the risk of implementing multiple components while improving performance. By relying on best practices and proven methodologies, LotusLive Notes can improve the reliability of the e-mail application environment.

Web conferencing

  • LotusLive Meetings (formerly Lotus® Sametime® Unyte®) is a reservation-less Web conferencing service that is easy-to-use, full-featured, and includes application and desktop sharing, support of multiple presenters, polling, chat, recording and playback, audiocasting and videocasting.
  • LotusLive Events provides Web conferences for up to 1,000 attendees including registration tools and pre-session and post-session e-mails.

LotusLive expands its LotusLive Plus packages with the addition of LotusLive Notes and LotusLive Engage for Enterprise Deployment. These new LotusLive Plus packages enable you to purchase complete suites of integrated collaboration services at reduced prices.

Overall, LotusLive provides valuable collaboration, messaging, and Web conferencing services for companies of one up to a thousand users.


 
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Reference information
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Refer to Software Announcement ZP10-0116, dated April 13, 2010.


 
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Program number
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Program    VRM                          Program name
number
 
5724-X10   1.3.0                        IBM LotusLive Connections
5724-X09   1.3.0                        IBM LotusLive Engage
5724-X08   1.3.0                        IBM LotusLive Meetings
5725-A08   1.3.0                        IBM LotusLive Meetings for
                                         Enterprise Deployment
5725-B34   1.3.0                        IBM LotusLive Notes
5724-Z77   1.3.0                        IBM LotusLive Plus
5724-Z52   1.3.0                        IBM LotusLive for Lotus
                                         Customers with Active
                                         Support and Subscription
5724-X92   1.3.0                        LotusLive Engage 1GB
                                         Additional Storage and
                                         Data Transfer
5724-Z43   1.3.0                        LotusLive Engage for
                                         Enterprise Deployment
5724-Y86   1.3.0                        LotusLive iNotes

 
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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

http://www.ibm.com/services/learning/

Contact your IBM representative for course information.

IBM Software Services for Lotus Education provides education to support many Lotus offerings. For a complete list of offerings visit the Web site at

http://www.ibm.com/software/lotus/training

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
Bottom rule

No publications are shipped with these products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.


 
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Technical information
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Specified operating environment

Hardware requirements

None

Software requirements

LotusLive Notes requires an Internet browser or Lotus Notes 8.5.2.

Visit

https://www.lotuslive.com/en/support/

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

LotusLive 1.3 will be distributed via electronic software distribution (ESD).

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.


 
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Top rule
Ordering information
Bottom rule

For ordering information, consult your IBM representative or authorized IBM Business Partner, or visit

http://www-306.ibm.com/software/support/pa.html

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM LotusLive Connections           LotusLive       LotusLive
IBM LotusLive Connections for       LotusLive       LotusLive
 Lotus Customers with Active S&S
IBM LotusLive Engage                LotusLive       LotusLive
IBM LotusLive Engage                LotusLive       LotusLive
IBM LotusLive Engage Enterprise     LotusLive       LotusLive
 Dplymnt for Lotus Customers with
 Active S&S
IBM LotusLive Engage for            LotusLive       LotusLive
 Enterprise Deployment
IBM LotusLive Meetings              LotusLive       LotusLive
IBM LotusLive Meetings Enterprise   LotusLive       LotusLive
 Dply for Lotus Customers with
 Active S&S
IBM LotusLive Meetings for          LotusLive       LotusLive
 Enterprise Deployment
IBM LotusLive Notes                 LotusLive       LotusLive
IBM LotusLive Notes and LotusLive   LotusLive       LotusLive
 Engage
IBM LotusLive Plus with LotusLive   LotusLive       LotusLive
 Connections and LotusLive iNotes
IBM LotusLive iNotes                LotusLive       LotusLive
IBM LotusLive iNotes Additional     LotusLive       LotusLive
 Storage
IBM LotusLive iNotes for Lotus      LotusLive       LotusLive
 Customers with Active S&S
Program name                          PID        Charge unit
                                      number     description
 
IBM LotusLive Connections             5724-X10   Per Authorized
                                                  User
IBM LotusLive Connections for Lotus   5724-Z52   FTL per
 Customers with Active S&S                        Authorized User
IBM LotusLive Engage                  5724-X09   Per Host with up
                                                  to 24
                                                  participants
IBM LotusLive Engage                  5724-X09   Per Host with up
                                                  to 199
                                                  participants
IBM LotusLive Engage                  5724-X09   Per Host with up
                                                  to 14
                                                  participants
IBM LotusLive Engage                  5724-X92   Per Host
IBM LotusLive Engage                  5724-X09   Per Host with up
                                                  to 999
                                                  participants
IBM LotusLive Engage Enterprise       5724-Z52   FTL per
 Dplymnt for Lotus Customers with                 Authorized User
 Active S&S
IBM LotusLive Engage for Enterprise   5724-Z43   FTL per
 Deployment                                       Authorized User
IBM LotusLive Meetings                5724-X08   Per Host with up
                                                  to 14
                                                  participants
IBM LotusLive Meetings                5724-X08   Per Host with up
                                                  to 999
                                                  participants
IBM LotusLive Meetings                5724-X08   Per Host with up
                                                  to 199
                                                  participants
IBM LotusLive Meetings                5724-X08   Per Host with up
                                                  to 24
                                                  participants
IBM LotusLive Meetings Enterprise     5724-Z52   FTL per
 Dply for Lotus Customers with Active             Authorized User
 S&S
IBM LotusLive Meetings for            5725-A08   FTL per
 Enterprise Deployment                            Authorized User
IBM LotusLive Notes                   5725-B34   Per Authorized
                                                  User
IBM LotusLive Notes                   5725-B34   FTL per
                                                  Authorized User
IBM LotusLive Notes and LotusLive     5724-Z77   FTL per
 Engage                                           Authorized User
IBM LotusLive Notes and LotusLive     5724-Z77   Per Authorized
 Engage                                           User
IBM LotusLive Plus with LotusLive     5724-Z77   FTL per
 Connections and LotusLive iNotes                 Authorized User
IBM LotusLive iNotes                  5724-Y86   Per Authorized
                                                  User
IBM LotusLive iNotes Additional       5724-Y86   Per 100
 Storage                                          Gigabytes
IBM LotusLive iNotes for Lotus        5724-Z52   FTL per
 Customers with Active S&S                        Authorized User

Charge metrics definitions

Authorized User

Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Per host with up to 999 participants

Host with up to 999 participates is the unit of measure by which this service is obtained. The host is a specific user with access rights to a personal account that will allow them to hold an unlimited number of meetings with up to 999 participants. One meeting per host can be held at one time.

Passport Advantage program licenses

IBM LotusLive Connections

Part description                                         Part
                                                         number
 
IBM LotusLive Connections
IBM LotusLive Connections Authorized User Annual         D09TFLL
 Billing FTU 1 Year
IBM LotusLive Connections Authorized User Monthly        D09TGLL
 Billing FTU 1 Year
IBM LotusLive Connections Authorized User Upfront        D09THLL
 Billing FTU 2 Year
IBM LotusLive Connections Authorized User Upfront        D09TILL
 Billing FTU 3 Year

IBM LotusLive Engage

Part description                                         Part
                                                         number
 
IBM LotusLive Engage
IBM LotusLive Engage Host w/ up to 14 participants       D08SJLL
 Annual Billing FTU 1 Yr
IBM LotusLive Engage Host w/ up to 14 participants       D08SMLL
 Monthly Billing FTU 1 Yr
IBM LotusLive Engage Host w/ up to 14 participants       D08SQLL
 Upfront Billing FTU 2 Yr
IBM LotusLive Engage Host w/ up to 14 participants       D08STLL
 Upfront Billing FTU 3 Yr
IBM LotusLive Engage Host w/ up to 24 participants       D08SKLL
 Annual Billing FTU 1 Yr
IBM LotusLive Engage Host w/ up to 24 participants       D08SNLL
 Monthly Billing FTU 1 Yr
IBM LotusLive Engage Host w/ up to 24 participants       D08SRLL
 Upfront Billing FTU 2 Yr
IBM LotusLive Engage Host w/ up to 24 participants       D08SULL
 Upfront Billing FTU 3 Yr
IBM LotusLive Engage Host w/ up to 999 participants      D08SLLL
 Annual Billing FTU 1 Yr
IBM LotusLive Engage Host w/ up to 999 participants      D08SPLL
 Monthly Billing FTU 1Yr
IBM LotusLive Engage Host w/ up to 999 participants      D08SSLL
 Upfront Billing FTU 2Yr
IBM LotusLive Engage Host w/ up to 999 participants      D08SVLL
 Upfront Billing FTU 3Yr
IBM LotusLive Engage Host w/up to 199 participants       D0C4WLL
 Annual Billing FTU 1
IBM LotusLive Engage Host w/up to 199 participants       D0C4XLL
 Monthly Billing FTU 1Yr
IBM LotusLive Engage Host w/up to 199 participants       D0C4YLL
 Upfront Billing FTU 2Yr
IBM LotusLive Engage Host w/up to 199 participants       D0C4ZLL
 Upfront Billing FTU 3Yr

IBM LotusLive Meetings

Part description                                         Part
                                                         number
 
IBM LotusLive Meetings
IBM LotusLive Meetings Host w/ up to 14 participants     D08S1LL
 Annual Bill FTU 1 Yr
IBM LotusLive Meetings Host w/ up to 14 participants     D08S3LL
 Monthly Bill FTU 1 Yr
IBM LotusLive Meetings Host w/ up to 14 participants     D08S5LL
 Upfront Bill FTU 2 Yr
IBM LotusLive Meetings Host w/ up to 14 participants     D08S7LL
 Upfront Bill FTU 3 Yr
IBM LotusLive Meetings Host w/ up to 24 participants     D08S2LL
 Annual Bill FTU 1 Yr
IBM LotusLive Meetings Host w/ up to 24 participants     D08S4LL
 Monthly Bill FTU 1 Yr
IBM LotusLive Meetings Host w/ up to 24 participants     D08S6LL
 Upfront Bill FTU 2 Yr
IBM LotusLive Meetings Host w/ up to 24 participants     D08S8LL
 Upfront Bill FTU 3 Yr
IBM LotusLive Meetings Host w/ up to 999 participants    D08SDLL
 Annual Bill FTU 1 Yr
IBM LotusLive Meetings Host w/ up to 999 participants    D08SELL
 Monthly Bill FTU 1 Yr
IBM LotusLive Meetings Host w/ up to 999 participants    D08SFLL
 Upfront Bill FTU 2 Yr
IBM LotusLive Meetings Host w/ up to 999 participants    D08SGLL
 Upfront Bill FTU 3 Yr
IBM LotusLive Meetings Host w/up to 199 participant      D0C53LL
 Upfront Billing FTU 3Y
IBM LotusLive Meetings Host w/up to 199 participants     D0C51LL
 Monthly Billing FT 1Y
IBM LotusLive Meetings Host w/up to 199 participants     D0C52LL
 Upfront Billing FTU 2Y
IBM LotusLive Meetings Host w/up to 199participants      D0C50LL
 Annual Billing FTU 1Yr

IBM LotusLive Notes

Part description                                         Part
                                                         number
 
IBM LotusLive Notes
IBM LotusLive Notes Authorized User Annual Billing FTU   D0DJFLL
 1 Yr
IBM LotusLive Notes Authorized User Monthly Billing FTU  D0DJGLL
 1 Yr

IBM LotusLive Plus

Part description                                         Part
                                                         number
 
IBM LotusLive Notes and LotusLive Engage
LotusLive Plus with LL Notes+LL Engage Entr Dply AU      D0DJILL
 Annual Billing FTU 1 Yr
LotusLive Plus with LL Notes+LL Engage Entr Dply AU      D0DJJLL
 Monthly Billing FTU 1Yr

IBM LotusLive Plus

Part description                                         Part
                                                         number
 
IBM LotusLive Plus with LotusLive Connections and
 LotusLive iNotes
LotusLive Plus with LL iNotes and LL Connections AU      D0CQ0LL
 Annual Billing FTU 1Yr

LotusLive Engage 1GB Addl Strg Data Tsfer

Part description                                         Part
                                                         number
 
IBM LotusLive Engage
IBM LotusLive Engage 1GB Addl Storage/Data Transfer      D08SWLL
 Host Annual Bill FT 1Yr
IBM LotusLive Engage 1GB Addl Storage/Data Transfer      D08SYLL
 Host BillUpFront FT 2Yr
IBM LotusLive Engage 1GB Addl Storage/Data Transfer      D08SZLL
 Host BillUpFront FT 3Yr
IBM LotusLive Engage 1GB Addl Storage/DataTransfer Host  D08SXLL
 Monthly Bill FT 1Yr

LotusLive Engage for Enterprise Deployment

Part description                                         Part
                                                         number
 
IBM LotusLive Engage for Enterprise Deployment
LotusLive Engage Entr Deploy FTL per Authorized User     D0CPZLL
 Annual Billing FTU 1

LotusLive Meetings Enterprise Deployment

Part description                                         Part
                                                         number
 
IBM LotusLive Meetings for Enterprise Deployment
IBM LotusLive Meetings Enterprise Deployment FTL AU      D0CPYLL
 Annual Billing FTU 1 Yr

LotusLive for Lotus Customers with Active S&S

Part description                                         Part
                                                         number
 
IBM LotusLive Engage Enterprise Dplymnt for Lotus
 Customers with Active S&S
LotusLive Engage Ent Dply LCstmr with Active S&S FTL AU  D0D4GLL
 Ann Bill FTU 1 Yr

LotusLive for Lotus Customers with Active S&S

Part description                                         Part
                                                         number
 
IBM LotusLive Connections for Lotus Customers with
 Active S&S
LL Connections Cust with S&S FTL per Authorized User     D0C1ELL
 Annual Billing FTU 1

LotusLive for Lotus Customers with Active S&S

Part description                                         Part
                                                         number
 
IBM LotusLive iNotes for Lotus Customers with Active
 S&S
IBM LotusLive iNotes for Lotus Customers Active S&S AU   D0C1GLL
 Annual Bill FTU 1 Yr

LotusLive for Lotus Customers with Active S&S

Part description                                         Part
                                                         number
 
IBM LotusLive Meetings Enterprise Dply for Lotus
 Customers with Active S&S
LL Meetings Entr Dply Lotus Cstmrs with Active S&S FTL   D0D4HLL
 AU Ann Bill FTU 1 Yr

LotusLive iNotes

Part description                                         Part
                                                         number
 
IBM LotusLive iNotes Additional Storage
IBM LotusLive iNotes 100 Gigabytes Annual Billing FTU 1  D0BP1LL
 Year
IBM LotusLive iNotes 100 Gigabytes Monthly Billing FTU   D0BP2LL
 1 Year
IBM LotusLive iNotes 100 Gigabytes Upfront Billing FTU   D0BP3LL
 2 Year
IBM LotusLive iNotes 100 Gigabytes Upfront Billing FTU   D0BP4LL
 3 Year

LotusLive iNotes

Part description                                         Part
                                                         number
 
IBM LotusLive iNotes
IBM LotusLive iNotes Authorized User Annual Billing FTU  D0BNXLL
 1 Year
IBM LotusLive iNotes Authorized User Monthly Billing     D0BNYLL
 FTU 1 Year
IBM LotusLive iNotes Authorized User Upfront Billing     D0BNZLL
 FTU 2 Year
IBM LotusLive iNotes Authorized User Upfront Billing     D0BP0LL
 FTU 3 Year

 
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Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

There is a minimum 25 authorized user purchase requirement per company for the initial purchase.

This offering requires a customer signed IBM Passport Advantage "Attachment for Fixed Term Use". This document references the LotusLive "Terms of Use" document, which outlines the terms of this offering.

Licensing

IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License Information form numbers
Program name                              Program    Form number
                                          number
 
IBM LotusLive Connections                 5724-X10   Not
                                                      applicable (NA)
IBM LotusLive Engage                      5724-X09   LotusLive
                                                      Engage
IBM LotusLive Meetings                    5724-X08   NA
IBM LotusLive Notes                       5725-B34   NA
IBM LotusLive Plus                        5724-Z77   NA
LotusLive Engage 1GB Addl Strg Data       5724-X92   NA
 Tsfer
LotusLive Engage for Enterprise           5724-Z43   NA
 Deployment
LotusLive Meetings Enterprise Deployment  5725-A08   NA
LotusLive for Lotus Customers with        5724-Z52   NA
 Active S&S
LotusLive iNotes                          5724-Y86   NA

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Authorization for use on home/portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

 
IBM LotusLive Connections:  No
IBM LotusLive Engage:  No
IBM LotusLive Meetings:  No
IBM LotusLive Notes:  No
IBM LotusLive Plus:  No
LotusLive Engage 1GB Addl Strg Data Tsfer:  No
LotusLive Engage for Enterprise Deployment:  No
LotusLive Meetings Enterprise Deployment:  No
LotusLive for Lotus Customers with Active S&S:  No
LotusLive iNotes:  No
International Passport Agreement
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Software Subscription and Support (Software Maintenance)

These products are licensed under the IBM Program License Agreement (IPLA), and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program.

These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
Other terms
System i Software Maintenance applies

No

Educational allowance available

Education allowance does not apply.

Education software allowance does not apply.

Special education prices are available for qualified customers through Passport Advantage.


 
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Top rule
IBM Electronic Services
Bottom rule

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller/emea/channelannouncement

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financial benefit

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.


 
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All European, Middle Eastern and African countries except:

  • Iran
  • Sudan
  • Syria
Trademarks

iNotes and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

Notes, IBM, Domino, Lotus Notes, Lotus, Sametime, Unyte, Passport Advantage, Express and ValueNet are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/

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