IBM XIV Storage System Software V10 with advanced writeable
snapshot capability supports grid-based, extensible storage and thin provisioning
IBM Europe, Middle East, and Africa
Software Announcement ZP08-0415
August 12, 2008
 ENUSZP08-0415.PDF (120KB)
|
(Corrected on September 2, 2008)
Added a bullet to
the New order packaging section.
IBM® XIV
Storage System Software V10.0 supports a new option in enterprise-class storage
from IBM:
a grid-based array of storage devices with high performance and scalabity.
Within this framework, the following functions can draw on the entire system
capacity:
- Capability for up to 16,000 data snapshots
- Synchronous support for mirroring within the XIV system
- Thin provisioning
- In-band support for data migration
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IBM XIV
Storage System Software V10 supports the functions of the IBM XIV Storage
System. It is preloaded on each module within the IBM XIV Storage System 2810-A14. Capacity
usage for each installed module is entitled by the purchase of each XIV Storage
System Software V10 base feature.
Functions supported include:
- Support for 16,000 snapshots utilizing advanced writeable snapshot technology
- Support for synchronous mirroring to another XIV 2810-A14 device
- Support of thin provisioning, providing the ability to provision volumes
that are larger than the physical capacity of the system
- Support for in-band data migration of heterogeneous storage
- Robust user auditing with access control lists
IBM XIV
Storage Manager acts as the management console for the XIV system.
XIV's Storage Manager software is provided at time of installation, or
optionally downloadable from the Internet. For control console server installation
requirements and options, refer to the Hardware requirements and Software requirements sections.
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IBM XIV
Storage System Software V10.0 requires a co-order of one IBM XIV Storage
System 2810 Model A14, with either a full capacity or a Capacity on Demand
configuration. Refer to the Hardware requirements and Ordering information sections.
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All functions and features, except Data Migration
- August 15, 2008
Australia, Austria, Belgium, Canada, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands,
New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden,
Switzerland, United Kingdom, and United States
- September 12, 2008
Brazil, China, Russia, and South Korea
- August 29, 2008
All other countries
- December 12, 2008
Argentina, Peru, Taiwan, Ukraine, Uruguay,
and Venezuela
Data Migration
The Data Migration function will be provided by IBM to existing installations, in a software
installation update.
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The XIV Hardware/Software relationship
The IBM XIV
Storage System Software V10 is preloaded on hardware machine type model 2810-A14.
There is a one-to-one relationship between the base XIV Storage System Software
V10 feature of 5639-XXA and features 1100, 1105, and 1119 on the hardware
(2810-A14).
The IBM XIV
Storage System Software is designed to make the 2810-A14 modules act as a
redundant grid of storage.
There are many advanced functions that are available with the IBM XIV Storage
System Software V10, and all of these functions are available in the base
software.
Data snapshot with advanced writeable snapshot technology
The snapshot capabilities within IBM XIV Storage System Software utilize
a metadata, redirect-on-write design, that allows snapshots to occur in a
subsecond timeframe with very little performance overhead. Up to 16,000 full
or differential copies can be taken. Any of the snapshots can be made writeable,
and then snapshots can be taken of the newly writeable snapshots. Volumes
can even be restored from these writeable snapshots.
Synchronous mirroring within the XIV System
Synchronous mirroring can be performed over FC or iSCSI connections. ISCSI
volumes can be mirrored over FC, and vice versa. It is also possible to test
your secondary mirror site without stopping the mirroring.
Thin provisioning
IBM XIV
Storage System thin provisioning allows administrators to define logical volume
sizes that are larger than the physical capacity of the system. Unlike other
approaches, the physical capacity only needs to be larger than the actual
written data, not larger than the logical volumes. Physical capacity needs
to be increased only when actual written data increases.
In-band data migration
IBM XIV
Storage System Software is also capable of acting as a host, gaining access
to volumes on a legacy system. The machine is then configured as a proxy
to answer requests between existing hosts and legacy storage while migrating
all legacy data in the background
For available XIV Storage System connectivity, capacity, and data protection
features, refer to Hardware Announcement ZG08-0581, dated August 12, 2008.
For current support options and interoperability information, visit
- http://www.ibm.com/systems/support/storage/XIV
IBM storage consulting, data mobility and implementation
services
IBM has
a broad array of storage consulting, data mobility, and implementation services
to assist customers in the development of strategies to simplify their storage
and data management environments to enable business growth and innovation.
In addition, implementation and integration services are available to assist
with the integration of IBM XIV Storage System within their IT infrastructures
as a part of their tactical execution of those strategies.
IBM Storage
Optimization and Integration Services and Data Mobility Services are available
from IBM Global
Technology Services.
For information regarding IBM Storage Optimization and Integration Services (NovusCG),
visit
- http://ibm.com/services/storageopt
For information regarding IBM Data Mobility Services, visit
- http://ibm.com/services/datamobility
For additional information or to request these or other storage and data
consulting services, visit the storage and data services Web site at
- http://www-935.ibm.com/services/us/index.wss/itservice/its/a1000416
Post-sale, fee-based services to assist customers with the introduction
of IBM XIV System
Storage™ hardware into their operating environments will be available
from IBM.
These services include Smoothstart planning and implementation services, snapshot
replication configuration services, and upgrade and migration services.
IBM XIV System
Storage Smoothstart planning and implementation services
These services are designed to provide remote planning and on-site configuration,
basic skills transfer, and integration of client host systems for IBM XIV System Storage,
within the customer's environment.
IBM XIV System
Storage Snapshot Replication configuration services
These services are designed to provide remote planning and on-site configuration,
and basic skills transfer for the snapshot replication copy services function
of the IBM XIV System
Storage, within the customer's environment.
IBM XIV System
Storage Upgrage and Migration services
These services are designed to to provide remote planning and on-site migration
support for IBM XIV System
Storage R1 to R2 upgrades, within the customer's environment.
For additional information or to request these or other custom services:
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing
details on accessibility compliance can be requested at
- http://www.ibm.com/able/product_accessibility/index.html
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IBM XIV
Storage System Software is the disk system operating software for the IBM XIV
Storage System (2810-A14). This software provides the functional capabilities
of the XIV system. The combination of hardware and software is designed to
provide a revolutionary, grid-based architecture that is exceptionally easy
to use, with high performance. This offers a scalable, reliable enterprise
disk system for UNIX®, Linux®, Microsoft® Windows®, and other supported distributed
open server platforms. It can provide a platform to address the need for
minimizing complexity while keeping pace with midsize to high-end disk capacity
demands. This system is a great addition to the IBM disk storage family core products in
the IBM information
infrastructure. It is a good fit for clients who want to be able to grow capacity
without managing multiple tiers of storage to improve performance and reduce
cost. These clients may also want to improve their backup capabilities, as
well as reduce the task load on storage administrators. The XIV system is
especially well suited as a consolidated utility storage for fast growing,
dynamic mixed and emerging workloads.
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IBM intends
to provide best practice configuration guidance, change management, asset
awareness, capacity utilization, performance trending, and operational reporting
capabilities via IBM TotalStorage® Productivity Center software support
for the IBM XIV
Storage System.
In addition, IBM intends
to provide single sign-on capabilities for many IBM devices, including the IBM XIV Storage
System, and storage software applications that enable the administrator to
use a single set of secure credentials to authenticate across all products
via a single centralized point-of-control.
IBM plans,
during the second half of 2008, to add support for XIV Storage System as a
disk system managed by IBM System Storage SAN Volume Controller. This
additional support will provide connectivity for XIV systems to the very broad
range of operating system environments supported by SVC.
All statements regarding IBM's future direction and intent are subject
to change or withdrawal without notice and represent goals and objectives
only.
This statement of direction is based on Tivoli's current development plans,
and is subject to change without prior notice.
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For prerequisite IBM XIV Storage System hardware information, refer to
Hardware Announcement ZG08-0581, dated August 12, 2008.
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Program Program
number VRM name
5639-XXA 10.0.0 IBM XIV Storage System Software
Maintenance Maintenance
Program PID number 1 year PID number 3 year PID number
5639-XXA 5639-XX1 5639-XX3
1-Yr Reg/Renewal 3-Yr Registration
5639-XX2 5639-XX4
1-Yr After License 3-Yr Renewal
5639-XX5
3-Yr After License
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Specific courses for this program product are not available as of the announcement
date.
IBM training
provides education to support many IBM offerings. Descriptions of courses for
IT professionals and managers are on the IBM training Web site
- http://www-3.ibm.com/services/learning/
Contact your IBM representative for current course information.
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Product information is available via the Offering Information Web site
- http://www.ibm.com/common/ssi
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No publications are shipped with this program.
Product publications can be viewed and downloaded online after August 15,
2008 from the IBM XIV
Storage System Information Center
- http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp
The following publications can be ordered after August 15, 2008, from the IBM Publications
Center:
Title Order number
IBM XIV Storage System XCLI Guide GC27-2213
IBM XIV Storage System Theory of GC27-2214
Operation Guide
IBM Statement of Limited Warranty Z125-4753
- 29 Languages
The IBM Publications
Center
- http://www.ibm.com/shop/publications/order
The Publications Center is a worldwide central repository for IBM product publications
and marketing material with a catalog of 70,000 items. Extensive search facilities
are provided. Payment options for orders are via credit card (in the U.S.)
or customer number for 20 countries. A large number of publications are available
online in various file formats, and they can all be downloaded by all countries,
free of charge.
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Specified operating environment
Hardware requirements
The IBM XIV
Storage System Software V10 license requires one IBM XIV Storage System, 2810-A14, in one
of the following configurations.
1) Full capacity 2810-A14 configuration
- Quantity 9 of hardware Data Module feature 1105
- Quantity 6 of hardware Interface Module feature 1100
This configuration requires 15 of the Base IBM XIV Storage Software V10 feature, one
for each Data Module and Interface Module in the full capacity configuration.
2) Capacity on Demand (CoD) minimum configuration
- Quantity 9 of hardware CoD Data Module feature 1115
- Quantity 6 of hardware CoD Interface Module feature 1110
- Quantity 4 of hardware CoD 5.3 TB Activation feature 1119
This configuration requires a minimum of four of the Base IBM XIV Storage
Software V10 feature, one for each hardware CoD Activation feature 1119.
One additional Base IBM XIV Storage Software V10 feature is required for
each CoD activation feature 1119, up to a maximum of 15.
Refer also to the Ordering information section and to the
hardware announcement listed below for futher information.
The IBM XIV
Storage Manager software requires a server with the following minimum capacities
for installation:
- CPU: Double Core or equivalent
- Memory: 1024 MB
- Graphic Memory: 128 MB
- Hard drive: 100 MB free
- Operating system: Windows 2000, ME, XP, Windows Server
2003, Windows Vista
- Monitor: Resolution of 1024 x 768 (recommended) to 1600 x 1200
- Graphics: Color quality of 24/32 true color recommended
For full hardware ordering, installation, and configuration requirements
and recommendations, refer to Hardware Announcement ZG08-0581, dated August 12, 2008.
For current host and other interoperability information, visit the XIV
support Web site
- http://www.ibm.com/systems/support/storage/XIV
Software requirements
IBM XIV
Storage System Software V10.0 supports attachment in multiple host operating
system environments.
For current supported software levels and related XIV interoperability,
visit the XIV Support Web site
- http://www.ibm.com/systems/support/storage/XIV
The program's specifications and specified operating environment information
may be found in documentation accompanying the program, if available, such
as a README file, or other information published by IBM, such as an announcement letter. Documentation
and other program content may be supplied only in the English language.
Companion products
Other IBM products
that can be considered for implementation with the IBM XIV Storag System include:
- IBM System
Storage SAN Volume Controller
- IBM System
Storage TS7650 server (3598-DD1)
- IBM System
Storage Tape systems
- IBM Global
Services virtualization implementation services
- IBM Novus
CG
Planning information
Hardware planning considerations for the IBM 2810-A14 system such as power boundary
allocations and running environment apply for XIV Storage System Software
V10 installation readiness.
Review the XIV Installation and Planning Guide available at the IBM Information
Center
- http://www.ibm.com/shop/publications/order
Customer responsibilities
IBM XIV
Storage System Software V10 will be pre-installed on the designated machine.
Further updates of this code may be designated as "customer installed" or
"IBM installed".
If designated as "customer installed", the software installation responsibility
will lie with the customer.
Direct customer support
A technical advisor will be assigned to the customer for the first year
of installation. This resource will provide general customer assistance for
escalation of customer satisfaction issues, but does not change the standard IBM support
structure or agreements. This resource will be available at no-charge for
the first year. However, optional additional years of this advanced support
will incur a charge. For full details, contact your XIV Sales Specialist.
For technical support or assistance, contact your IBM representative or visit
- http://www.ibm.com/systems/support/storage/XIV
Packaging
New order packaging
IBM XIV
Storage System Software V10 is preloaded on and shipped with the co-requisite IBM XIV
Storage System (2810-A14).
License Information documents for XIV Storage System Software ship with
the new order.
The following hardcopy software documents will be shipped with each new IBM XIV
Storage System order:
- International Program License Agreement (IPLA) document, Z125-3301
- License Information for IBM XIV Storage System Software V10, GC27-2216
- IBM XIV Customer Notices Document
Paid invoice acts as Proof of Entitlement (PoE) for all orders of IBM XIV Storage
System V10 Software.
Refer to the hardware announcement listed in the Reference information section
for correlated hardware order features.
Selected publications are available for order via the IBM Publications
Center. Refer to the Publications section.
Publications are in English.
Security, auditability, and control
IBM XIV
Storage System Software V10 uses the security and auditability features of
the IBM XIV
Storage System (2810-A14) hardware and IBM XIV Storage System software (5639-XXA).
The customer is responsible for evaluation, selection, and implementation
of security features, administrative procedures, and appropriate controls
in application systems and communication facilities.
Global Technology Services
Contact your IBM representative
for the list of selected services available in your country, either as standard
or customized offerings for the efficient installation, implementation, or
integration of this product.
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Consult your IBM representative.
Charge metric
Part number or
Program name PID number Charge metric
IBM XIV Storage System 5639-XXA per storage device
Software V10
For basic new order hardware co-requisites, refer to the Hardware requirements section.
All available IBM XIV Storage System Software V10.0 function is contained
in the base XIV Storage System Software V10 feature.
For a full capacity XIV Storage System order configuration, order 15 base
XIV Storage System Software V10 features -- one for each hardware Interface
Module and Data Module in the full capacity configuration.
For a CoD configuration, order the same number of base XIV Storage System
Software V10 features as there are CoD 5.3 TB Activation (1119) features in
the corresponding 2810-A14 XIV hardware order. The order minimum is quantity
four base XIV Storage System Software features.
Hardware order feature level prerequisites to software features
5639-XXA 2810-A14
Software feature Hardware prerequisite
CoD configurations
0001 * 1119 (min 4 on new order)
Full capacity configuraions
one time order
0001 * 1100 Interface Module (quantity 6)
0001 1105 Data Module (quantity 9)
Total 15 required
* 0001 represents the U.S. IBM XIV Storage System Software V10 software
order feature.
5639-XXA - IBM XIV Storage System Software V10
Basic license one-time charge
Feature Feature
description number
IBM XIV Storage System SW V10 U7SFC1
Basic License Charge
Per Storage Device
with one year Software Maintenance
For ordering assistance, contact your IBM XIV Sales Specialist, IBM Storage Sales
Specialist, or regional IBM Sales Manager.
IBM representatives
should confirm that the co-required hardware order System Identification Unit
(SIU) number for the IBM 2810-A14 is recorded in the correlated software order,
including for upgrade orders for CoD configurations.
Software Maintenance Registration is required for all new product orders.
Product features include one year Software Maintenance. Software Maintenance
Registration must, however, be ordered for each product feature. Order either
one-year (no charge) registration from Software Maintenance PID 5639-XX1 for
one year Software Maintenance, or three-year registration from Software Maintenance
PID 5639-XX3, for two year extension (three years total) Software Maintenance.
Refer further to the Software Maintenance section.
The software license for IBM XIV Storage System Software V10, 5639-XXA includes
one year Software Maintenance. (Software Maintenance Registration with the
original product order is required to activate this support.)
New orders
Order the program number, feature number, and quantity to extend coverage
for your software licenses.
Extending coverage for a total of three years from the date of acquisition
may be elected. For this option, select the charged registration feature
quantity from program number 5639-XX3.
For full capacity configurations, order quantity 15 of either one-year
or three-year Software Maintenance Registration.
For CoD configurations, order a quantity equal to the number of base XIV
Storage System Software V10 features ordered under product ID 5639-XXA (minimum
quantity is four).
Software Maintenance renewal
Prior to the one-year or three-year anniversary of your original one-year
or three-year registration, order Software Maintenance Renewal for continuing
capacity usage. For one-year renewal, order from program number 5639-XX1.
For three-year renewal, order from program number 5639-XX3. Renewals should
be ordered approximately one month in advance of the anniversary expiration.
Renewals cannot be aggregated (in a single order) into extended time periods
other than one year or three years represented by the features below.
If maintenance has expired, specify the after license feature number. For
one-year after license renewal, order from program number 5639-XX2. For three-year
after license renewal, order from program number 5639-XX5.
5639-XX1 IBM XIV Storage System
Software Maintenance
No Charge 1 year registration and
1 year renewal
Feature Feature
description number
XIV BasStgSysSW 1-Yr Reg/mod U7SGC2
XIV Base Storage System Software
One Year No charge Registration
Per Storage Device
XIV BasStgSysSW 1-Yr Ren/mod U7SGC3
XIV Base Storage System Software
One Year Renewal
Per Storage Device
5639-XX2 - IBM XIV Storage System
Software Maintenance
One Year After License
Feature Feature
description number
XIV BasStgSysSW 1-Yr AFL/mod U7SGC4
XIV Base Storage System Software
One Year After License
5639-XX3 - IBM XIV Storage System
Software Maintenance
Three year registration (2 year uplift
Feature Feature
description number
XIV BasStgSysSW 3-Yr Reg/mod U7SGC5
XIV Base Storage System Software
Three Year Registration
Per Storage Device
5639-XX4 - IBM XIV Storage System
Software Maintenance
Three year renewal
Feature Feature
description number
XIV BasStgSysSW 3-Yr Ren/mod U7SGC6
XIV Base Storage System Software
Three Year Renewal
Per Storage Device
5639-XX5 - IBM XIV Storage System
Software Maintenance
Three year After License
Feature Feature
description number
XIV BasStgSysSW 3-Yr AFL/mod U7SLC7
XIV Base Storage System Software
Three Year After License
Per Storage Device
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The information provided in this announcement letter is for reference and
convenience purposes only. The terms and conditions that govern any transaction
with IBM are
contained in the applicable contract documents such as the IBM International
Program License Agreement, IBM International Passport Advantage® Agreement,
and the IBM Agreement
for Acquisition of Software Maintenance.
Licensing
IBM International
Program License Agreement including the License Information document and PoE
govern your use of the program. PoEs are required for all authorized use.
This software license includes Software Maintenance, previously referred
to as Software Subscription and Technical Support.
Agreement for Acquisition of Software Maintenance
The IBM Agreement
for Acquisition of Software Maintenance (Z125-6011) agreement applies for
maintenance and does not require customer signatures.
License Information form number
GC27-2216
The program's License Information will be available for review on the IBM Software
License Agreement Web site
- http://www.ibm.com/software/sla/sladb.nsf
Note: CoD orders have unique terms and conditions. Notably, full capacity
must be ordered within the first year of ownership. Refer to the "Attachment
for XIV Standby Capacity on Demand" agreement for full details.
Limited warranty applies
Yes
Limited warranty
IBM warrants
that when the program is used in the specified operating environment, it will
conform to its specifications. The warranty applies only to the unmodified
portion of the program. IBM does not warrant uninterrupted or error-free operation
of the program or that IBM will correct all program defects. You are responsible
for the results obtained from the use of the program.
IBM provides
you with access to IBM databases containing information on known program
defects, defect corrections, restrictions, and bypasses at no additional charge.
For further information, consult the IBM Software Support Handbook found
at
- http://techsupport.services.ibm.com/guides/handbook.html
IBM will
maintain this information for at least one year after the original licensee
acquires the program (warranty period).
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the
original licensee, you may obtain a refund of the amount you paid for it,
if within 30 days of your invoice date you return the program and its PoE
to the party from whom you obtained it. If you downloaded the program, you
may contact the party from whom you acquired it for instructions on how to
obtain the refund.
For clarification, note that for programs acquired under any of IBM's On/Off
Capacity on Demand (On/Off CoD) software offerings, this term does not apply
since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying
additional license fees.
Other terms
Volume orders (IVO)
No
IBM International Passport Advantage Agreement
Passport Advantage applies
No
Usage restriction
Yes. The following Program Unique Terms apply. IBM installation of software as defined
in these terms, supercedes customer insallation and upgrade terms as defined
in the IBM Agreement
for Acquisition of Software Maintenance (Z125-6011).
This program is licensed to you for use with the IBM XIV Storage System that the program
was delivered with and only to manage the capacity specified in the PoE document
for that license. A separate license is required for each IBM XIV Storage
System.
The following paragraphs titled Disabling device, Multiple component versions,
and Source code apply to your use of the IBM XIV Storage System Software components,
and the term "program" in these paragraphs shall mean the IBM XIV Storage
System Software components.
Disabling device: The program may include a disabling device that will
prevent certain features from being used. You will not tamper with such disabling
device or otherwise change the program.
Multiple component versions: The media for the program may include multiple
versions of the same program component, such as versions designed for different
operating systems and versions translated into different languages. Each PoE
for the program authorizes you to use a single version of a program component.
You are not authorized to use multiple versions of the same program component
under the same PoE, even if multiple versions of a component are included
on the media for the program.
Source code: Some of the components of the program may be provided in source
code form. Notwithstanding anything to the contrary in this Agreement, support
is only provided for the unmodified, binary code versions of these components
included in the program packaging, and not for the source code for these components
or for any modifications of such components you may create.
Transferability: The program is non-transferable between IBM XIV Storage
Systems and is only to be used on the IBM XIV Storage System for which it was
purchased. If the system is transferred to a new owner, the program license
transfers with the system.
For additional information, refer to the License Information document that
is available on the IBM Software License Agreement Web site
- http://www.ibm.com/software/sla/sladb.nsf
Software Maintenance applies
Yes. All distributed software licenses include Software Maintenance (Software
Subscription and Technical Support) for a period of 12 months from the date
of acquisition, providing a streamlined way to acquire IBM software and assure technical support
coverage for all licenses. Extending coverage for a total of three years
from date of acquisition may be elected.
While your Software Maintenance is in effect, IBM provides you assistance for your routine,
short duration installation and usage (how-to) questions, and code-related
questions. IBM provides
assistance via telephone and, if available, electronic access, only to your
information systems (IS) technical support personnel during the normal business
hours (published prime shift hours) of your IBM support center. (This assistance is
not available to your end users.) IBM provides Severity 1 assistance 24 hours
a day, every day of the year. For additional details, consult your IBM Software Support
Handbook at
- http://techsupport.services.ibm.com/guides/handbook.html
Software Maintenance does not include assistance for the design and development
of applications, your use of programs in other than their specified operating
environment, or failures caused by products for which IBM is not responsible under this agreement.
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Yes. When ordering through the program number process,
a 15% education allowance applies to qualified education institution customers.
Education Software Allowance Program applies when ordering
through the program number process.
ESAP available
Yes, to qualified customers.
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IBM has
transformed its delivery of hardware and software support services to help
you achieve higher system availability. Electronic Services is a Web-enabled
solution that offers an exclusive, no-additional-charge enhancement to the
service and support available for IBM servers. These services are designed
to provide the opportunity for greater system availability with faster problem
resolution and preemptive monitoring. Electronic Services comprises two separate,
but complementary, elements: Electronic Services news page and Electronic
Services Agent.
The Electronic Services news page is a single Internet entry point that
replaces the multiple entry points traditionally used to access IBM Internet services
and support. The news page enables you to gain easier access to IBM resources
for assistance in resolving technical problems.
The Electronic
Service Agent™ is no-additional-charge software that resides on your server.
It monitors events and transmits system inventory information to IBM on a periodic,
client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems enables IBM to
deliver proactive service that may result in higher system availability and
performance. In addition, information collected through the Service Agent
is made available to IBM service support representatives when they help answer
your questions or diagnose problems. Installation and use of IBM Electronic
Service Agent for problem reporting enables IBM to provide better support and service
for your IBM server.
To learn how Electronic Services can work for you, visit
- http://www.ibm.com/support/electronic
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For all local charges, contact your IBM XIV representative.
IBM Global Financing
IBM Global
Financing offers competitive financing to credit-qualified customers to assist
them in acquiring IT solutions. Offerings include financing for IT acquisition,
including hardware, software, and services, from both IBM and other manufacturers or vendors.
Offerings (for all customer segments: small, medium, and large enterprise),
rates, terms, and availability can vary by country. Contact your local IBM Global
Financing organization or visit
- http://www.ibm.com/financing
IBM Global
Financing offerings are provided through IBM Credit LLC in the United States, and
other IBM subsidiaries
and divisions worldwide to qualified commercial and government customers.
Rates are based on a customer's credit rating, financing terms, offering
type, equipment type, and options, and may vary by country. Other restrictions
may apply. Rates and offerings are subject to change, extension, or withdrawal
without notice.
For more financing information, visit
- http://www.ibm.com/financing
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All European, Middle Eastern and African countries.
Trademarks
System Storage and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, TotalStorage and Passport Advantage are registered trademarks of IBM Corporation in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products
and services which are announced and available in your country can be ordered
under the applicable standard agreements, terms, conditions, and prices in
effect at the time. IBM reserves the right to modify or withdraw this announcement
at any time without notice. This announcement is provided for your information
only. Reference to other products in this
announcement does not necessarily imply those products are announced, or intend
to be announced, in your country. Additional terms of use are located
at:
- http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products, consult your IBM representative
or reseller, or visit the IBM worldwide contacts page
- http://www.ibm.com/planetwide/
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