ENUSZP08-0300.PDF (15KB)

IBM Lotus ActiveInsight V6.1 helps organizations communicate and achieve performance goals and objectives

Europe


Table of Contents

Announcement Letter No. ZP08-0300 dated June 24, 2008.

  • Title
  • Overview
  • Key prerequisites
  • At a glance
  • Description
  • Statement of general direction
  • Reference information
  • Program number
  • Availability of national languages
  • Supplemental information

  • Education support
  • Offering information
  • Publications
  • Technical information
  • Specified operating environment
  • Planning information
  • Security, auditability and control
  • Ordering information
  • Passport Advantage customer: Media pack entitlement details
  • Integrated technology services (IBM Global Services)
  • Prices
  • IBM Global Financing
  • Terms and conditions
  • IBM Electronic Services
  • Announcement countries

  • Announcement Letter No. ZP08-0300 dated June 24, 2008.


    See final section for details of availability and limitations, if applicable.


    Title

    IBM Lotus ActiveInsight V6.1 helps organizations communicate and achieve performance goals and objectives

    Overview

    IBM Lotus ActiveInsight, also known as the IBM Dashboard Accelerator, is an innovative solution that interconnects people, processes, systems, and technology to help an organization achieve its business objectives. By using Lotus ActiveInsight, companies can quickly create real-time, dynamic scorecards and dashboards that enable users to drive alignment around a common, visible set of performance goals. Lotus ActiveInsight provides powerful tools for both rapidly building role-based, actionable scorecards and dashboards on top of a services oriented architecture, as well as deploying these assets onto multiple collaborative environments.

    Lotus ActiveInsight V6.1 delivers:

    • Rapid integration with Business Intelligence (BI) systems and data: New builders for Cognos, Hyperion, and Business Objects allow BI data to more easily interact with data from other applications and portlets, and to integrate more richly with portal functions. Report data is made available via XML for display in the dashboard, or for use in calculations or other operations. In addition, the new drilldown builder works with BI systems and multidimensional databases to generate charts and tables.

    • Performance scorecard flexibility: New scorecard components allow for more ways to organize, navigate, customize, and deploy scorecards. Enhanced features include added support for supplementary layers of nested objectives, as well as reusable and shared objectives. Furthermore, new objective categories let users tag objectives with a keyword and then filter a scorecard by category.

    • Introduction of group scorecards: The group scorecard feature allows any number of scorecards to be created per user. In addition, these scorecards are hierarchy-independent, meaning they can be used independent of LDAP . Flexibility in name, categorization, and number of collaborative users create a robust and dynamic scorecard implementation.

    • Increased scorecard customization and interaction: Tighter integration with dashboards is delivered through a new public API with JavaDoc for querying and presenting custom views of scorecard data. Enhanced Web Services allow users to query scorecards, perspectives, objectives, initiatives, targets, actual values, linkages, and more. Objectives and initiatives are now URL-addressable. New Mini-scorecard and My Scorecard portlets now fully support JSR 168.

    • New and improved tutorials for WebSphere Portal and WebSphere Application Server: The Sample Application and accompanying documentation have been updated and expanded in a new Redbook and a revised sample tutorial that showcases all of the WebSphere Dashboard Framework builders. Furthermore, new examples and information are provided for WebSphere Dashboard Framework-built dashboards running on WebSphere Application Server.

    • Dashboards on new clients: You can now build a dashboard once, and deploy it to a range of additional clients, including rich Lotus Notes 8 and Lotus Expeditor clients and Lotus Quickr teamrooms. You can even deploy a tech preview of a dashboard portlet to a Lotus Sametime instant messaging client.

    • Additional new design enhancements, including:

      • Calculation builder: A new builder that can perform many types of calculations on XML typed data sources.

      • Enhanced spreadsheet import builder: More robust features to simplify spreadsheet data import.

      • Enhanced annotation builder: The new annotation builder lets comment authors edit their annotations.

      • Enhanced Mini-scorecard: Includes new JSR 168 support for Lotus ActiveInsight Mini-scorecard and My Scorecard portlets.

    • Alerting: Support for a wider range of Short Message Service (SMS) alerting solutions, including the ability to send SMS alerts globally through the CellTrust RelationshipMobile gateway, and the ClickaTell SMS gateway. This provides alerting coverage for more than 600 networks in 200 countries.

    • Updated 3-dimensional charting support.

    Key prerequisites

    Refer to the Hardware requirements and Software requirements sections for details.


    At a glance

    IBM Lotus ActiveInsight V6.1 is a flexible dashboard solution that helps organizations define and communicate goals and performance by:

    • Delivering rapid integration with business intelligence (BI) systems

    • Having performance scorecard flexibility

    • Introducing group scorecards

    • Including new and improved tutorials for WebSphere Portal and WebSphere Application Server

    • New and improved tutorials for WebSphere Portal (WPS) and WebSphere Application Server (WAS)

    • Deploying dashboards on new clients

    • Adding new design enhancements

    • Having a wider range of SMS alerting solutions

    • Updating 3-dimensional charting support

    Planned availability dates:

    June 30, 2008 (electronic software delivery).

    July 25, 2008 (media and documentation).

    See the complete letter for globalization details.


    Description

    How often do you hear that a company had the right strategy but failed to properly execute? How many employees in a company can accurately identify the most important strategic objectives that the organization is pursuing, and relate what they do every day to helping achieve those objectives? Can management be sure that divisions are properly aligned, and gauge the impact of potential failures across divisional silos? Do employees have the ability to customize information based on their goals and objectives to properly analyze a situation and take action? Is company leadership providing the tools that the organization requires to achieve its business objectives effectively?

    Lotus ActiveInsight V6.1 offers a solution that interconnects people, processes, systems and technology to help an organization achieve their business objectives. It can help your workforce understand performance objectives in concrete terms, focus on what is important to the company, be current on status and risks, and actively identify and act upon potential issues before they occur.

    Highlights

    • Better insight into performance

      • Real-time, customized views of performance data and metrics through active dashboards

      • Intuitive, actionable scorecards showing the status of objectives and KPIs

      • Ability to view organizational dependencies and key trends

      • Easy support for organizational changes and changes independent of the corporate directory

    • Rapid time to value

      • Innovative dashboard capabilities provide tools to rapidly create custom dashboards without requiring deep Java skills

      • Intuitive usability features make it easy to define and align objectives between multiple users

    • Broad connectivity to data sources

      • Click2Action support between scorecard and portlets

      • Security-rich Web Services interfaces

      • Turnkey XML integration with WebSphere Portlet Factory

      • Streamlined scorecard data import and export

    • Easy to customize

      • Granular access control

      • Enhanced Webcharts builders, table customizers

      • Robust sample application and tutorials to get you started quickly

      • Flexible Mini-scorecard portlet that lets users see a condensed view on other pages

    Potential bottom line benefits include improved productivity in meeting objectives, timely visibility to potential performance gaps, and speed in responding to gaps.

    IBM Lotus ActiveInsight V6.1 adds significant new user capabilities to its leading portal, collaboration, and application integration technologies in a single, intuitive product that helps companies to:

    • Define and communicate objectives

    • Track, monitor, and project progress towards those objectives by assigning KPIs and metrics

    • Manage change to respond to opportunities

    IPLA and Subscription and Support considerations

    IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

    Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.


    Statement of general direction

    IBM plans to continue our work to ensure that Lotus ActiveInsight dashboards integrate closely not only with Cognos, but also with other data sources. IBM will also continue to make dashboards easy to create and manage.

    All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.


    Reference information

    Refer to Programming Announcement letter ZP07-0193 dated April 17, 2007.


    Program number

    Program    VRM                          Program name
    number
     
    5724-S28   6.1.0                        IBM Lotus ActiveInsight
    

    Availability of national languages

    Product description            Language        GA date
     
    IBM Lotus ActiveInsight        Multilingual    July 25, 2008
     V6.1.0                         (Portuguese,
                                    French,
                                    Danish,
                                    Russian,
                                    Hebrew,
                                    Arabic,
                                    Korean,
                                    Chinese -
                                    Simplified,
                                    Spanish,
                                    Portuguese-Braz lian,
                                    German,
                                    Swedish,
                                    Japanese,
                                    Chinese -
                                    Traditional,
                                    Hungarian,
                                    Norwegian
                                    Nynorsk,
                                    English,
                                    Greek,
                                    Turkish,
                                    Dutch, Czech,
                                    Italian,
                                    Finnish,
                                    Polish)
    Lotus ActiveInsight Team Ed    Multilingual    July 25, 2008
     V6.1.0                         (Portuguese,
                                    French,
                                    Danish,
                                    Russian,
                                    Hebrew,
                                    Arabic,
                                    Korean,
                                    Chinese -
                                    Simplified,
                                    Spanish,
                                    Portuguese-Braz lian,
                                    German,
                                    Swedish,
                                    Japanese,
                                    Chinese -
                                    Traditional,
                                    Hungarian,
                                    Norwegian
                                    Nynorsk,
                                    English,
                                    Greek,
                                    Turkish,
                                    Dutch, Czech,
                                    Italian,
                                    Finnish,
                                    Polish)
    

    Supplemental information


    Education support

    The following educational offerings are available as listed below:

    IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

    http://www.ibm.com/services/learning/ites.wss/tp/en?pageType=tp_search

    Contact your IBM representative for course information.

    Education support will be provided for the products in this announcement.

    IBM Software Services for Lotus Education provides education to support many Lotus offerings. For a complete list of offerings visit the Web site at:

    http://www.lotus.com/education


    Offering information

    Product information is available via the Offering Information Web site

    http://www.ibm.com/common/ssi

    Also, visit the Passport Advantage Web site

    http://www.ibm.com/software/passportadvantage


    Publications

    No publications are shipped with this product.

    The IBM Publications Center

    http://www.ibm.com/shop/publications/order

    The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.


    Technical information

    Specified operating environment

    Hardware requirements 

    For a detailed description of hardware and software requirements, refer to the product info center at

    http://publib.boulder.ibm.com/infocenter/aihelp/v6r1m0/index.jsp

    Software requirements 

    For a detailed description of hardware and software requirements, refer to the product info center at

    http://publib.boulder.ibm.com/infocenter/aihelp/v6r1m0/index.jsp

    The Program's specifications and specified operating environment information may be found in documentation accompanying the Program, if available, such as a read-me file, or other information published by IBM, such as an announcement letter. Documentation and other Program content may be supplied only in the English language.

    Planning information

    Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

    IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

    Packaging 

    IBM Lotus ActiveInsight V6.1 will be distributed via a media package and electronic software distribution (ESD).

    IBM Lotus ActiveInsight V6.1 media package is distributed in one package with the following:

    • IBM Lotus ActiveInsight V6.1 Product CDs.

    • Soft copy product documentation including README files are included on the product CDs.

    The LI form number for IBM Lotus ActiveInsight V6.1 is L-TRRJ-6XDSB9.

    Security, auditability and control

    The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


    Ordering information

    For ordering information, consult your IBM representative or authorized IBM Business Partner, or visit

    http://www-306.ibm.com/software/support/pa.html

    This product is only available via Passport Advantage. It is not available as shrinkwrap.

    Product information

    Licensed function title             Product group   Product
                                                        category
     
    IBM Lotus ActiveInsight             IBM Workplace   IBM Lotus
                                                         ActiveInsight
    IBM Lotus ActiveInsight Team        IBM Workplace   IBM Lotus
     Edition                                             ActiveInsight
    
    Program name                          PID        Charge unit
                                          number     description
     
    IBM Lotus ActiveInsight               5724-S28   SubCapacity
                                                      Processor Value
                                                      Unit (PVU)
    IBM Lotus ActiveInsight               5724-S28   VU Value Unit
    IBM Lotus ActiveInsight               5724-S28   Processor Day
    IBM Lotus ActiveInsight Team Edition  5724-S28   20 Authorized
                                                      Users
    

    Charge metrics definitions

    Value Unit

    A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select Programs, there are other designated measurements such as users or resources which may include servers, client devices, and messages. The number of Value Unit entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a Value Unit table. You must obtain a PoE for the calculated number of Value Unit entitlements for your implementation. The Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

    Sub-capacity processor (Value Unit)

    For programs eligible for sub-capacity licensing, a PoE must be acquired for the appropriate number of Processor Value Units based on all activated processor cores available for use in each partition (utilizing eligible partitioning technologies) where the program runs. Refer to the International Passport Advantage Agreement Attachment for sub-capacity terms or the program's license information to determine applicable sub-capacity terms.

    20 Authorized User

    Authorized User: An authorized user is one and only one individual (named or unnamed) within or outside Your enterprise. A proof of entitlement (POE) must be obtained for each individual user accessing the Program in any manner. A Program licensed under an authorized user POE may be installed on a single computer or server, and accessed by multiple users, provided that a POE has been obtained for each individual user accessing the Program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

    A "Proof of Entitlement" ("PoE") is required for each 20 users accessing the Program or any Program component either directly or indirectly through any means on behalf of the Users. An example of "indirect" access would be through a multiplexing program, device, or application server.

    The Program can be accessed by multiple Users provided that a User authorization has been obtained for each 20 Users.

    1. Access to the Program is restricted to Users recorded in the registry.

    2. Users have a unique specific identity and ID's cannot be shared.

    3. When multiple, unique registries exist, the registries will be additive for charging purposes even if a specific ID exists in both registries.

    4. An ID can establish one or more connections and count as a single User.

    Passport Advantage program licenses

    IBM Lotus ActiveInsight

    Part description                                         Part
                                                             number
     
    IBM Lotus ActiveInsight
    ActiveInsight PA per Value Unit for Linux on Sys z       E048RLL
     Annual SW S&S Rnwl
    ActiveInsight PA per Value Unit for Linux on Sys z Lic   D61Y7LL
     + SW S&S 12 Mo
    ActiveInsight PA per Value Unit for Linux on Sys z SW    D61Y8LL
     S&S Reinstate 12 Mo
    

    IBM Lotus ActiveInsight

    Part description                                         Part
                                                             number
     
    IBM Lotus ActiveInsight Team Edition
    IBM Lotus ActiveInsight Team Edition 20 Auth Usr Annual  E03FCLL
     SW S&S Rnwl
    IBM Lotus ActiveInsight Team Edition 20 Auth Usr Lic +   D60BALL
     SW S&S 12 Mo
    IBM Lotus ActiveInsight Team Edition 20 Auth Usr SW S&S  D60BBLL
     Reinstate 12 Mo
    

    Passport Advantage Trade-up licenses

    IBM Lotus ActiveInsight

    Precursor product           Trade-up product            Part
                                                            number
     
    IBM Lotus ActiveInsight
     Team Edition
    IBM WebSphere Portal        Lotus ActiveInsight Team    D04MJLL
     Express                     Ed 20 Authorized Users
                                 License & SW Maintenance 1
    

    IBM Lotus ActiveInsight

    Precursor product           Trade-up product            Part
                                                            number
     
    IBM Lotus ActiveInsight
    WebSphere Dashboard Frame   Lotus ActiveInsight VUz     D03AZLL
     Work zLinux Value Unit      frm WS Dashboard FrmwkVUz
                                 Trdup Lic + SW S&S 12 Mo
    

    Passport Advantage supply

    Program name/description                                 Part
                                                             number
     
    IBM Lotus ActiveInsight V6.1.0
    IBM Lotus ActiveInsight Windows 2000,SUSE Linux          BU02VML
     family,Windows Server 2003
    Lotus ActiveInsight Team Ed V6.1.0
    Lotus ActiveInsight Team Ed Windows 2000,SUSE Linux      BU02WML
     family,Windows Server
    

    Passport Advantage customer: Media pack entitlement details

    Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

    Lotus ActiveInsight Team Ed V6.1.0

    Entitled maintenance        Media packs description     Part
    offerings description                                   number
     
    IBM Lotus ActiveInsight     Lotus ActiveInsight Team    BU02WML
    Team Edition 20 Authorized  Ed Windows 2000,SUSE Linux
    Users                       family,Windows Server
    

    IBM Lotus ActiveInsight V6.1.0

    Entitled maintenance        Media packs description     Part
    offerings description                                   number
     
    IBM Lotus ActiveInsight     IBM Lotus ActiveInsight     BU02VML
     per SubCapacity Value Unit  Windows 2000,SUSE Linux
     for Linux on System         family,Windows Server 2003
    IBM Lotus ActiveInsight     IBM Lotus ActiveInsight     BU02VML
     per Value Unit for Linux    Windows 2000,SUSE Linux
     on System z                 family,Windows Server 2003
    

    Sub capacity

    IBM Lotus ActiveInsight

    Part number                       Part description
     
    E048QLL                           ActiveInsight SubCap Value Unit
                                       for Linux on Sys z Annual SW
                                       S&S Rnwl
    D61Y5LL                           ActiveInsight SubCap Value Unit
                                       for Linux on Sys z Lic + SW S&S
                                       12 Mo
    D61Y6LL                           ActiveInsight SubCap Value Unit
                                       for Linux on Sys z SW S&S
                                       Reinstate 12 Mo
    

    Sub capacity for selected middleware products

    Sub capacity licensing on a per processor or per Value Unit basis is available for selected middleware products. To offer sub capacity licensing, IBM software products implement IBM Tivoli License Compliance Manager within their offerings so that you can monitor and report quarterly to IBM on the use of the programs on a continuous basis.

    More information can be found on the Passport Advantage web site:

    http://www.ibm.com/software/passportadvantage

    ELIGIBILITY REQUIREMENTS for sub capacity licensing

    To be eligible for sub capacity licensing terms on this product, you must agree to install and configure IBM Tivoli License Manager for IBM Software, in accordance with the IBM Tivoli License Manager publications, and to enable the collection of program use data on all eligible machines subject to sub capacity terms.

    For those machines running programs with sub capacity licensing terms, you must use IBM Tivoli License Manager for IBM Software to monitor program use and submit to IBM an IBM Use Report each calendar quarter. Multiple copies of IBM Tivoli License Manager for IBM Software or IBM Tivoli License Manager are not required. You can use more copies if you need them to support your operational environment, but only one copy is required to monitor all your sub capacity licensed products.

    Additionally, if this is the first product you have licensed under sub capacity terms, you must agree to the terms of an attachment to your Passport Advantage or Passport Advantage Express contract and submit a new Passport Advantage enrollment form. First-time sub capacity clients also have an opportunity to ensure a primary business contact is established for their contracts.

    For more information on required and entitled license capacity, license requirements, and reporting, refer to Marketing Announcement letter ZA05-0101 dated April 19, 2005.

    If you order (this product) under sub capacity terms, IBM Tivoli License Manager for IBM Software will be made available to you if you do not already have one. You must install and configure this tool for your sub capacity products. Alternately, you can use Tivoli License Manager. Once the license manager software is installed, you will be required to register online (IBM may need to contact you in order to finalize the registration process.) You must monitor program use on a continuous basis with an IBM Tivoli License Manager for IBM Software and submit IBM Use Reports to IBM on a calendar quarterly basis.

    IBM Tivoli License Manager for IBM Software is documented in the following customer publications, which are available from IBM Publications Center at

    http://www.elink.ibmlink.ibm.com/public/applications/publications/cgib in/pbi.cgi?

    Publication                       Form
     
    Planning, Installation, and       SC32-1431
     Configuration
    Administration                    SC32-1430
    Problem Determination             SC32-9102
    Data Dictionary                   SC32-1432
    Release Notes                     SC32-1429
    

    For IBM Tivoli License Manager configuration guidance and instructions for specific products (including this product) acquired with sub capacity terms, refer to:

    http://www.lotus.com/sub-capacity

    The Web site will give you information about how to set up the product for detection by IBM Tivoli License Manager, any required maintenance, and any required steps that are unique to this product.

    On/Off CoD

    IBM Lotus ActiveInsight

    Part description                                         Part
                                                             number
     
    IBM Lotus ActiveInsight zLinux Processor Value Unit Day  D038WLL
    Per Use-Day OOCoD
    

    Integrated technology services (IBM Global Services)

    Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.


    Prices

    Passport Advantage

    For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

    http://www.ibm.com/software/passportadvantage

    Business Partner information

    If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

    Copy the Web address below into the address field of your browser.

    https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller/
    emea/channelannouncement
     
    

    IBM Global Financing

    IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

    http://www.ibm.com/financing

    IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.


    Terms and conditions

    The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

    Licensing 

    IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the Program. PoEs are required for all authorized use.

    Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

    This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

    License information form number 

    Program name                              Program    Form number
                                              number
     
    IBM Lotus ActiveInsight                   5724-S28   L-TRRJ-6XDSB9
    

    The program's License Information will be available for review on the IBM Software License Agreement Web site

    http://www.ibm.com/software/sla/sladb.nsf

    Passport advantage applies 

    Yes, and through the Passport Advantage Web site at

    http://www.ibm.com/software/passportadvantage

    This product is only available via Passport Advantage. It is not available as shrinkwrap.

    iSeries software maintenance applies  No

    Limited warranty applies  Yes

    Warranty  IBM warrants that when the Program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the Program. IBM does not warrant uninterrupted or error-free operation of the Program or that IBM will correct all Program defects. You are responsible for the results obtained from the use of the Program.

    IBM provides you with access to IBM databases containing information on known Program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

    http://techsupport.services.ibm.com/guides/handbook.html

    IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

    Program technical support  Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

    Software maintenance applies  The following agreement applies for maintenance and does not require Customer signatures:

    IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

    Software maintenance applies  Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

    IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

    While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

    http://techsupport.services.ibm.com/guides/handbook.html

    Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

    For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

    http://www.ibm.com/software/passportadvantage

    Volume orders (IVO)  No

    Guarantee

    If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

    • For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

    • For programs acquired under any of IBM's On/Off CoD software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

    Authorization for copy  The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

    Product name
     
    IBM Lotus ActiveInsight                                       No
    

    Educational allowance available 

    Education allowance does not apply.

    Education software allowance does not apply.

    Special education prices are available for qualified customers through Passport Advantage.


    IBM Electronic Services

    IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

    The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

    The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


    Announcement countries

    All European, Middle Eastern and African countries except:

    • Iran
    • Sudan
    • Syria


    The data in this letter is subject to the disclaimer in Letter ZS90-0112, which is available from the same IBM announcement letters database.

    This announcement is provided for your information only. For additional information, please contact your IBM Representative or IBM Business Partner as appropriate.

    ************ End of Document ************

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