IBM WebSphere Portlet Factory 6.1 supercharges application development and delivers high performing applications faster by providing a significantly improved developer user experience
IBM WebSphere Portlet Factory 6.1 supercharges application
development and delivers high performing applications faster by
providing a significantly improved developer user experience
WebSphere Portlet Factory V6.1 is a rapid application development
environment that simplifies and accelerates the deployment,
maintenance, and reuse of custom portlets and applications.
IBM WebSphere Portlet Factory V6.1 delivers the following
capabilities:
Improved developer user experience
Faster delivery of solutions streamlined, visual development and
integrated debugging capabilities
New Flash and Collapsible Section builders
Integrate Portlet Factory and Flash applications
Expand and collapse data details with a single click
Improved application and memory performance
Enhanced Web Services functionality
Supports Web Services Security (WS-Security) User Name and LTPA
binary tokens
Exposes all Web Services Definition Language operations in a single
builder call
Expanded Portlet Factory designer platform support
Supports application development on Linux systems
Increased portlet platform support
Deploy JSR168 portlets to WebSphere Application Server and JSR 286
portlets to WebSphere Portal 6.1 containers
IBM WebSphere Portlet Factory provides the following benefits:
Faster solution delivery
Cheaper maintenance and reduced training costs
Better responsiveness to dynamic business challenges and integration
with existing technology investments
IBM WebSphere Portlet Factory's ease-of-use and advanced development
features dramatically streamline the entire portlet and application
development process. IBM WebSphere Portlet Factory enables developers
to deliver adaptive, robust portlets and applications significantly
faster and more affordably than traditional application development
methods.
WebSphere Portlet Factory enables the creation of custom portlets and
applications that run in IBM WebSphere Application Server, IBM
WebSphere Portal, and IBM Lotus Notes 8 clients from a single code
base. Native integration with IBM WebSphere Portal accelerates portal
deployment and provides support for key APIs such as request,
response, and session in addition to:
Templates: Create and reuse composite applications by arranging
portlets into templates that can be deployed to different communities
(for example, departments, teams, and other groups of users).
Cooperative portlets: Easily incorporate inter-portlet communication
techniques such as click to action and portlet wiring.
People awareness: Seamlessly integrate collaboration into your
portal, so you can send instant messages and e-mail simply by
clicking on a person's name.
Credential vault: Easily leverage the WebSphere Portal Credential
Vault or LTPA tokens to provide single sign-on capabilities.
Automated deployments: Automatically deploy and redeploy portlet war
files to WebSphere Portal -- without having to generate any scripts
or XML deployment descriptors.
WebSphere Portal groups and user attributes: Easily deploy portlets
that can automatically adapt depending on the user.
WebSphere Portal modes: Automatically generate fully functioning user
interfaces for each of the portlet modes, including view, edit, and
configure.
IBM WebSphere Portlet Factory V6.1 provides the following benefits:
Accelerates portal and application deployments.
Increases developer productivity and reduces development costs.
Extends portlet and application creation to a broader development
community: Enable developers of all skill sets to build multipage,
complex portlets and applications without coding.
Leverages existing enterprise applications and IT assets: Quickly
create composite, high-value portlets and applications that leverage
existing investment in current applications (SAP, PeopleSoft, Siebel,
Lotus Domino) and databases.
Creates new portlets and applications on demand: Generate multiple
customized portlets and applications for various users or application
contexts without changing underlying code.
Empowers business users to create, customize, and manage portlets:
Help remove IT bottlenecks and reduce time to market by empowering
business user configuration.
Automates frequently occurring development tasks: Capture commonly
used design patterns and company-specific business processes as
reusable components for all developers, enforcing application
architecture and development best practices.
Easily comply to open standards: Quickly build portlets and
applications without needing to know the specifics of the underlying
standards such as JSR-168, JSR-286, and technologies like Ajax.
IPLA licenses can be transferred from one machine to another within,
but not limited to an enterprise. You may aggregate the capacity for
all the processors the product is operated on to achieve a more
economic price. This will result in a single Proof of Entitlement
(PoE). It is your responsibility to manage the distribution of Value
Units within the limits of the entitlement of the product license.
Subscription and Support must cover the same capacity as the product
license entitlement. Subscription and Support will be available in
the country in which the agreement is made.
The following educational offerings are available as listed below:
IBM training provides education to support many IBM offerings.
Descriptions of courses for IT professionals and managers are on the
IBM training Web site
Contact your IBM representative for course information.
IBM Software Services for Lotus Education provides education to
support many Lotus offerings. For a complete list of offerings visit
the Web site at:
http://www.lotus.com/education
Technical Skills Software Workshop
No-fee technical skills training workshops (English only) for this
product are offered to customers and business partners to gain
hands-on skills for installing, configuring, operating, and
supporting this product. The workshops are ideal for customers and
business partners who are in the process of evaluating, or have
already purchased it. Workshops are modeled to be 50 to 70% hands-on
labs and are continually updated to current product release.
Workshops are delivered in multiple formats: traditional classroom,
self-paced (self-study), and instructor-led e-learning; all formats
have the same content.
Traditional classroom workshops are scheduled and delivered in-person
worldwide at IBM and non-IBM locations throughout the year.
Self-paced /self-study workshops enable the student to view the
workshop presentations and execute the labs on their own schedule
with no travel required. The presentations have speaker notes and
allow the student full control to navigate the information. Students
reserve a one-week period to run the labs on a remote, supported,
live environment. Support is provided through a monitored forum.
NOTE:
a fast internet connection is required.
For more details on current workshop content and schedules , and to
register for any workshop format, visit
The Publications Center is a worldwide central repository for IBM
product publications and marketing material with a catalog of 70,000
items. Extensive search facilities are provided. Payment options for
orders are via credit card (in the U.S.) or customer number for 20
countries. A large number of publications are available online in
various file formats, and they can all be downloaded by all countries.
For a detailed list of software and hardware requirements refer to
the release notes on the WebSphere Portlet Factory product
documentation Web site. Visit
Eclipse SDK 3.3 (Note: Visual Editor for pages does not support
Eclipse 3.3)
*All Eclipse requirements are met with the bundled Eclipse 3.2.2
provided during Portlet Factory Install.
Supported software configurations for deployed WebSphere Portlet
Factory software
Application servers
IBM WebSphere Application Server 6.0 , 6.1.x
Apache Tomcat 5.5.x (Development use only)
WebSphere Application Server Community Edition 1.1.0.1 (Development
use only)
WebSphere Application Server Community Edition 2.0 (Development use
only)
Portal servers
IBM WebSphere Portal 6.0.0.x, 6.0.1.x, 6.1
IBM WebSphere Portal Express Version 6.0, 6.0.1, 6.1
Note:
Portlet Factory generates JSR-168 and JSR-286 compliant applications,
IBM provides no support for specific JSR-168 and JSR-286 portal
containers other than WebSphere Portal and WebSphere Application
Server)
Operating systems
Sun Solaris 8, 9, 10 (Note: Latest patch level required)
IBM AIX 5.x
IBM System i i5/OS V5R3 and V5R4 (on IBM eServer System i hardware)
Red Hat Linux 3.0 and 4.0
SUSE Linux 9.x
Red Hat Enterprise Linux AS 4 (on System z hardware)
SUSE Linux Enterprise Server for OS/390 8, 2.4 Kernel 31 bit
Note: On System z hardware.
SUSE Linux Enterprise Server for OS/390 9, 2.6 Kernel 31 bit
z/OS V1.6 and V1.7
HP-UX
IBM OS/400 V5R4 (on System i hardware)
Web browsers
Microsoft Internet Explorer 6.0 SP1 (SP2 for Windows XP)
Microsoft Internet Explorer 7.0 (Note: Tree Builder users must click
twice to expand the nodes of the tree.)
Mozilla Firefox 1.5.0.7 and 2.0x (Note: When you use Firefox as the
browser for running models from Portlet Factory Designer, close the
tab that displays the running model before re-running the model from
the Designer.)
JDK support
Java 2 SDK, Standard Edition V1.4.2, and V1.5
Enterprise integrations
Databases
Oracle 10g
Oracle 9i R2 V9.2.x
IBM DB2 Enterprise Edition V8.x and V9.x
MS SQL Server 2005 (with msbase.jar, mssqlserver.jar, msutil.jar)
Oracle 8i Enterprise Release 3 v8.1.7 (Note: With thin driver for
8.1.7 or classes12.zip)
DB2 Enterprise Edition 7.2, 8.x, 9.1
Note: FixPack 7 Required with db2java.zip.
IBM Lotus Domino
IBM Lotus Domino V6.0, V6.5, V7.0, and V8.0 (requires V6, or later,
NCSO.jar)
SAP solutions
R3 V3.1h, or later (requires SAPJCO.jar)
SAP Business Warehouse V4.7
PeopleSoft systems
PeopleSoft 8.x systems require PSJOA.jar. Any PeopleSoft 8.x, or
later, system that supports access to Component Interfaces through
this JAR is supported.
Siebel systems
Siebel 7.5.2, 7.5.3, 7.8, and 8.0 require version-appropriate JAR
files: 7.5.x: SiebelJI.jar, SiebelJI_Common.jar, SiebelJI_enu.jar
7.8: Siebel.jar, SiebelJI_enu.jar.
The Program's specifications and specified operating environment
information may be found in documentation accompanying the Program,
if available, such as a read-me file, or other information published
by IBM, such as an announcement letter. Documentation and other
Program content may be supplied only in the English language.
Software Maintenance is included with licenses purchased through
Passport Advantage and Passport Advantage Express. Product upgrades
and technical support are provided by the Software Maintenance
offering as described in the Agreements. Product upgrades provide the
latest versions and releases to entitled software, and technical
support provides voice and electronic access to IBM support
organizations, worldwide.
IBM includes one year of Software Maintenance with each program
license acquired. The initial period of Software Maintenance can be
extended by the purchase of a renewal option, if available.
The customer is responsible for evaluation, selection, and
implementation of security features, administrative procedures, and
appropriate controls in application systems and communication
facilities.
For ordering information, consult your IBM representative or
authorized IBM Business Partner, or visit
http://www-306.ibm.com/software/support/pa.html
This product is only available via Passport Advantage. It is not
available as shrinkwrap.
Product information
Licensed function title Product group Product
category
IBM WebSphere Portlet Factory WebSphere IBM WebSphere
Portal Portlet
Factory
IBM WebSphere Portlet Factory WebSphere IBM WebSphere
Designer Portal Portlet
Factory
Designer
Program name PID number Charge unit
description
IBM WebSphere Portlet 5724-O03 SubCapacity Value
Factory Unit
IBM WebSphere Portlet 5724-O03 SubCapacity Value
Factory Unit
IBM WebSphere Portlet 5724-O03 Value Unit
Factory
IBM WebSphere Portlet 5724-O03 Value Unit
Factory
IBM WebSphere Portlet 5724-O03 Processor Day
Factory
IBM WebSphere Portlet 5724-O04 Authorized User(s)
Factory Designer
IBM WebSphere Portlet 5724-O04 Authorized User(s)
Factory Designer
A Value Unit is a pricing charge metric for program license
entitlements which is based upon the quantity of a specific
designated measurement used for a given program. Each program has a
designated measurement. The most commonly used designated measurement
is a processor core. However, for select Programs, there are other
designated measurements such as users or resources which may include
servers, client devices, and messages. The number of Value Unit
entitlements required for a program depends on how the program is
deployed in your environment and must be obtained from a Value Unit
table. You must obtain a PoE for the calculated number of Value Unit
entitlements for your implementation. The Value Unit entitlements are
specific to a program and may not be exchanged, interchanged, or
aggregated with Value Unit entitlements of another program.
Processor (Value Unit)
A processor core is a functional unit within a computing device that
interprets and executes instructions. A processor core consists of at
least an instruction control unit and one or more arithmetic or logic
unit. With multicore technology, each core is considered a processor.
Not all processor cores require the same number of Processor Value
Unit entitlements. To calculate the number of Processor Value Unit
entitlements required, refer to the Processor Value Unit table on the
following Web site
With full capacity licensing, a PoE must be acquired for the
appropriate number of Processor Value Units based on all activated
processor cores available for use on the server.
Sub-capacity processor (Value Unit)
For programs eligible for sub-capacity licensing, a PoE must be
acquired for the appropriate number of Processor Value Units based on
all activated processor cores available for use in each partition
(utilizing eligible partitioning technologies) where the program
runs. Refer to the International Passport Advantage Agreement
Attachment for sub-capacity terms or the program's license
information to determine applicable sub-capacity terms.
Authorized user
An authorized user is one and only one individual (named or unnamed)
within or outside your enterprise. A PoE must be obtained for each
individual user accessing the program in any manner. A program
licensed under an authorized user PoE may be installed on a single
computer or server, and accessed by multiple users, provided that a
PoE has been obtained for each individual user accessing the program
either directly or indirectly (via a multiplexing program, device, or
application server) through any means on behalf of the user.
Part description Part
number
IBM WebSphere Portlet Factory Designer
IBM WebSphere Portlet Factory Designer Auth User Annual E02GDLL
SW S&S Rnwl
IBM WebSphere Portlet Factory Designer Auth User Lic + D57SFLL
SW S&S 12 Mo
IBM WebSphere Portlet Factory Designer Auth User SW S&S D57SGLL
Reinstate 12 Mo
IBM WebSphere Portlet Factory Designer
Part description Part
number
IBM WebSphere Portlet Factory
WebSphere Portlet Factory Value Unit Annual SW S&S Rnwl E02H7LL
WebSphere Portlet Factory Value Unit Lic + SW S&S 12 Mo D57XYLL
WebSphere Portlet Factory Value Unit SW S&S Reinstate D57YNLL
12 Mo
Passport Advantage supply
Program name/description Part
number
WebSphere Portlet Factory/ WS Portlet Factory Designer
V6.1.0
WS Portlet Factory Designer Red Hat Enterprise Linux BS05JML
ES,Windows 2000,SUSE
Entitled maintenance Media packs description Part
offerings description number
IBM WebSphere Portlet WS Portlet Factory BS05JML
Factory Designer Designer Red Hat
Authorized User Enterprise Linux
ES,Windows 2000,SUSE
IBM WebSphere Portlet WS Portlet Factory BS05JML
Factory Designer Designer Red Hat
Authorized User for Enterprise Linux
zSeries ES,Windows 2000,SUSE
IBM WebSphere Portlet WS Portlet Factory BS05JML
Factory Value Unit Designer Red Hat
Enterprise Linux
ES,Windows 2000,SUSE
IBM WebSphere Portlet WS Portlet Factory BS05JML
Factory Value Unit for Designer Red Hat
zSeries Enterprise Linux
ES,Windows 2000,SUSE
IBM WebSphere Portlet WS Portlet Factory BS05JML
Factory per Subcapacity Designer Red Hat
Value Unit Enterprise Linux
ES,Windows 2000,SUSE
IBM WebSphere Portlet WS Portlet Factory BS05JML
Factory per Subcapacity Designer Red Hat
Value Unit for Linux on z Enterprise Linux
ES,Windows 2000,SUSE
Order the part numbers that follow when there is an intention to
acquire this cross-platform product for deployment on the System z or
S/390 platform. This set of part numbers provides the identical
supply and authorization as the other set in this announcement. The
distinction is to identify the planned deployment platform.
Program Name/Description Part Number
IBM WS Portlet Factory Des for E02GALL
Linux on System z AU Annual SW
S&S Rnwl
IBM WS Portlet Factory Des for D57S7LL
Linux on System z AU Lic + SW
S&S 12 Mo
IBM WS Portlet Factory Des for D57S9LL
Linux on System z AU SW S&S
Reinstate 12 Mo
WebSphere Portlet Factory Linux D5800LL
on Sys z Value Unit SW S&S
Reinstate 12 Mo
WebSphere Portlet Factory Linux E02H9LL
on System z Value Unit Annual SW
S&S Rnwl
WebSphere Portlet Factory Linux D57ZVLL
on System z Value Unit Lic + SW
S&S 12 Mo
Part number Part description
E02Z2LL WS Portlet Factory SubCap
ValueUnit for Linux on Sys z
Annual SW S&S Rnwl
D59FNLL WS Portlet Factory SubCap
ValueUnit for Linux on Sys z
Lic + SW S&S 12 Mo
D59FQLL WS Portlet Factory SubCap
ValueUnit for Linux on Sys z SW
S&S Reinste 12 Mo
E02YZLL WebSphere Portlet Factory
SubCapacity Value Unit Annual
SW S&S Rnwl
D59FELL WebSphere Portlet Factory
SubCapacity Value Unit Lic + SW
S&S 12 Mo
D59FHLL WebSphere Portlet Factory
SubCapacity Value Unit SW S&S
Reinstate 12 Mo
Sub capacity for selected middleware products
Sub capacity licensing on a per processor or per Value Unit basis is
available for selected middleware products. To offer sub capacity
licensing, IBM software products implement IBM Tivoli License
Compliance Manager within their offerings so that you can monitor and
report quarterly to IBM on the use of the programs on a continuous
basis.
More information can be found on the Passport Advantage web site:
http://www.ibm.com/software/passportadvantage
ELIGIBILITY REQUIREMENTS for sub capacity licensing
To be eligible for sub capacity licensing terms on this product, you
must agree to install and configure IBM Tivoli License Manager for
IBM Software, in accordance with the IBM Tivoli License Manager
publications, and to enable the collection of program use data on all
eligible machines subject to sub capacity terms.
For those machines running programs with sub capacity licensing
terms, you must use IBM Tivoli License Manager for IBM Software to
monitor program use and submit to IBM an IBM Use Report each calendar
quarter. Multiple copies of IBM Tivoli License Manager for IBM
Software or IBM Tivoli License Manager are not required. You can use
more copies if you need them to support your operational environment,
but only one copy is required to monitor all your sub capacity
licensed products.
Additionally, if this is the first product you have licensed under
sub capacity terms, you must agree to the terms of an attachment to
your Passport Advantage or Passport Advantage Express contract and
submit a new Passport Advantage enrollment form. First-time sub
capacity clients also have an opportunity to ensure a primary
business contact is established for their contracts.
For more information on required and entitled license capacity,
license requirements, and reporting, refer to
Marketing Announcement letter ZA05-0101
dated April 19, 2005.
If you order (this product) under sub capacity terms, IBM Tivoli
License Manager for IBM Software will be made available to you if you
do not already have one. You must install and configure this tool for
your sub capacity products. Alternately, you can use Tivoli License
Manager. Once the license manager software is installed, you will be
required to register online (IBM may need to contact you in order to
finalize the registration process.) You must monitor program use on a
continuous basis with an IBM Tivoli License Manager for IBM Software
and submit IBM Use Reports to IBM on a calendar quarterly basis.
IBM Tivoli License Manager for IBM Software is documented in the
following customer publications, which are available from IBM
Publications Center at
Publication Form
Planning, Installation, and SC32-1431
Configuration
Administration SC32-1430
Problem Determination SC32-9102
Data Dictionary SC32-1432
Release Notes SC32-1429
For IBM Tivoli License Manager configuration guidance and
instructions for specific products (including this product) acquired
with sub capacity terms, refer to:
http://www.lotus.com/sub-capacity
The Web site will give you information about how to set up the
product for detection by IBM Tivoli License Manager, any required
maintenance, and any required steps that are unique to this product.
Contact your IBM representative for the list of selected services
available in your country, either as standard or customized offerings
for the efficient installation, implementation, or integration of
this product.
For Passport Advantage information and charges, contact your IBM
representative or authorized IBM Business Partner. Additional
information is also available at
http://www.ibm.com/software/passportadvantage
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation
Software acquiring products from IBM, you may link to Passport
Advantage Online for resellers where you can obtain Business Partner
pricing information. An IBM ID and password are required.
Copy the Web address below into the address field of your browser.
IBM Global Financing offers competitive financing to credit-qualified
customers to assist them in acquiring IT solutions. Offerings include
financing for IT acquisition, including hardware, software, and
services, both from IBM and other manufacturers or vendors. Offerings
(for all customer segments: small, medium, and large enterprise),
rates, terms, and availability can vary by country. Contact your
local IBM Global Financing organization or visit
http://www.ibm.com/financing
IBM Global Financing offerings are provided through IBM Credit LLC in
the United States, and other IBM subsidiaries and divisions worldwide
to qualified commercial and government customers. Rates are based on
a customer's credit rating, financing terms, offering type, equipment
type, and options, and may vary by country. Other restrictions may
apply. Rates and offerings are subject to change, extension, or
withdrawal without notice.
The information provided in this announcement letter is for reference
and convenience purposes only. The terms and conditions that govern
any transaction with IBM are contained in the applicable contract
documents such as the IBM International Program License Agreement,
IBM International Passport Advantage Agreement, and the IBM Agreement
for Acquisition of Software Maintenance.
IBM International Program License Agreement including the License
Information document and Proof of Entitlement (PoE) govern your use
of the Program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage,
where applicable, are license only and do not include Software
Maintenance.
This software license includes Software Maintenance, previously
referred to as Software Subscription and Technical Support.
Program name Program Form number
number
IBM WebSphere Portlet Factory 5724-O03 L-JCOL-7D2SG6
IBM WebSphere Portlet Factory Designer 5724-O04 L-JCOL-7D2SG6
The program's License Information will be available for review on the
IBM Software License Agreement Web site
Warranty:
IBM warrants that when the Program is used in the specified operating
environment, it will conform to its specifications. The warranty
applies only to the unmodified portion of the Program. IBM does not
warrant uninterrupted or error-free operation of the Program or that
IBM will correct all Program defects. You are responsible for the
results obtained from the use of the Program.
IBM provides you with access to IBM databases containing information
on known Program defects, defect corrections, restrictions, and
bypasses at no additional charge. Consult the IBM Software Support
Handbook for further information at
IBM will maintain this information for at least one year after the
original licensee acquires the program (warranty period).
Program technical support:
Technical support of a program product will be available for a
minimum of three years from the general availability date, as long as
your Software Maintenance is in effect. This technical support allows
you to obtain assistance (via telephone or electronic means) from IBM
for product-specific, task-oriented questions regarding the
installation and operation of the program product. Software
Maintenance also provides you with access to updates, releases, and
versions of the program. You will be notified, via announcement
letter, of discontinuance of support with 12 months' notice. If you
require additional technical support from IBM, including an extension
of support beyond the discontinuance date, contact your IBM
representative or IBM Business Partner. This extension may be
available for a fee.
Software maintenance applies:
The following agreement applies for maintenance and does not require
Customer signatures:
IBM Agreement for Acquisition of Software Maintenance (Z125-6011)
Software maintenance applies:
Yes. Software Maintenance is included with licenses purchased through
Passport Advantage and Passport Advantage Express. Product upgrades
and technical support are provided by the Software Maintenance
offering as described in the Agreements. Product upgrades provide the
latest versions and releases to entitled software and Technical
Support provides voice and electronic access to IBM support
organizations, worldwide.
IBM includes one year of Software Maintenance with each program
license acquired. The initial period of Software Maintenance can be
extended by the purchase of a renewal option, if available.
While your Software Maintenance is in effect, IBM provides you
assistance for your routine, short duration installation and usage
(how-to) questions, and code-related questions. IBM provides
assistance via telephone and, if available, electronic access, to
your information systems (IS) technical support personnel during the
normal business hours (published prime shift hours) of your IBM
support center. (This assistance is not available to your end users.)
IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For
additional details, consult your IBM Software Support Handbook at
Software Maintenance does not include assistance for the design and
development of applications, your use of programs in other than their
specified operating environment, or failures caused by products for
which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage
Agreement and the IBM International Passport Advantage Express
Agreement, visit the Passport Advantage Web site at
If for any reason you are dissatisfied with the program and you are
the original licensee, you may obtain a refund of the amount you paid
for it, if within 30 days of your invoice date you return the program
and its PoE to the party from whom you obtained it. If you downloaded
the program, you may contact the party from whom you acquired it for
instructions on how to obtain the refund.
For programs acquired under the IBM International Passport Advantage
Agreement, this term applies only to your first acquisition of the
program.
For programs acquired under any of IBM's On/Off CoD software
offerings, this term does not apply since these offerings apply to
programs already acquired and in use by you.
Authorization for copy:
The program may be stored on the primary machine and another machine,
provided that the program is not in active use on both machines at
the same time. You may not copy and use this program on another
computer without paying additional license fees.
Product name
IBM WebSphere Portlet Factory Designer No
IBM has transformed its delivery of hardware and software support
services to help you achieve higher system availability. Electronic
Services is a Web-enabled solution that offers an exclusive,
no-additional-charge enhancement to the service and support available
for IBM servers. These services are designed to provide the
opportunity for greater system availability with faster problem
resolution and preemptive monitoring. Electronic Services comprises
two separate, but complementary, elements: Electronic Services news
page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point
that replaces the multiple entry points traditionally used to access
IBM Internet services and support. The news page enables you to gain
easier access to IBM resources for assistance in resolving technical
problems.
The Electronic Service Agent is no-additional-charge software that
resides on your server. It monitors events and transmits system
inventory information to IBM on a periodic, client-defined timetable.
The Electronic Service Agent automatically reports hardware problems
to IBM. Early knowledge about potential problems enables IBM to
deliver proactive service that may result in higher system
availability and performance. In addition, information collected
through the Service Agent is made available to IBM service support
representatives when they help answer your questions or diagnose
problems. Installation and use of IBM Electronic Service Agent for
problem reporting enables IBM to provide better support and service
for your IBM server.
All European, Middle Eastern and African countries except:
Iran
Sudan
Syria
The data in this letter is subject to the disclaimer in Letter ZS90-0112,
which is available from the same IBM announcement letters database.
This announcement is provided for your information only.
For additional information, please contact your IBM Representative or
IBM Business Partner as appropriate.
