IBM XIV Storage System: designed to provide grid-based,
enterprise-class storage capabilities
IBM Europe, Middle East, and Africa
Hardware Announcement ZG08-0581
August 12, 2008
 ENUSZG08-0581.PDF (161KB)
|
(Corrected on August 27, 2008)
In the Overview and
Description sections, the useable capacity was corrected. In the Description
section, the text for feature #1119 was amended.
The IBM® XIV
Storage System, a new option in enterprise-class storage from IBM, includes:
- The IBM XIV
Storage System Model A14
- A grid-based array of storage devices
- Support for a quantity of 180 1 TB Serial ATA (SATA) hard disk drives;
available in capacity on demand
- Twenty-four ports of 4Gb Fibre Channel host connectivity
- Six ports of 1Gb iSCSI connectivity
- Advanced functions such as synchronous remote mirroring, thin provisioning,
data migration, and writeable snapshot technology
The IBM XIV
Storage System requires a corresponding software license (5639-XXA) for each
entitled data or interface module.
All features and functions in this announcement are supported on the IBM XIV
Storage System Model A14 with IBM XIV Storage System Software V10.0.0,
or later installed.
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The IBM XIV
Storage System is designed to be a scalable enterprise storage system based
upon a grid array of hardware components. XIV is designed to:
- Support customers requiring Fibre Channel (FC) or Internet Small Computer
System Interface (iSCSI) host connectivity
- Provide a high level of consistent performance with no data hot-spots
in the grid-based storage device
- High redundancy through the use of unique grid-based rebuild technology
- Provide support for 180 SATA hard drive spindles providing up to 79 TB
of useable capacity
- Provide Capacity on Demand option starting at 21.2 TB raw capacity
- Support 24 x 4Gb Fibre Channel ports for host connectivity
- Support 6 x 1Gb iSCSI ports for host connectivity
- Support 120 GB of total system cache
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The IBM XIV
Storage System requires a corresponding software license (5639-XXA) for each
entitled data or interface module.
All features and functions in this announcement are supported on the IBM XIV
Storage System Model A14 with IBM XIV Storage System Software V10.0.0,
or later installed.
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All functions and features except Data Migration
August 15, 2008
- Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark,
Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan,
Latvia, Lithuania, Luxemborg, Malta, Netherlands, New Zealand, Norway, Poland,
Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom,
and United States
September 12, 2008
- Brazil, China, India, Russia, and South Korea
August 29, 2008
December 12, 2008
- Argentina, Peru, Taiwan, Ukraine, Uruguay, and Venezuela
Data Migration
October 17, 2008
- The Data Migration function will be provided by IBM to existing installations in a software
installation update.
Height-Weight Limits
November 14, 2008
- Feature number 0200 (Height-Weight Limits)
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The IBM XIV
Storage System is comprised of hardware machine type 2810 and Model A14 and
the requisite software 5639-XXA.
The hardware Model A14 is designed to support enterprise-class storage
requirements for FCP and iSCSI capable hosts. The base order will always include
the following hardware:
- One hundred and eighty 1 TB disk drives
- Fifteen total modules:
- Nine data modules
- Six interface modules
- Twenty-four 4Gb FC ports for host attachment
- Six 1Gb iSCSI ports for host attachment
- Three uninterruptible power supplies
- Seventy-nine terabytes of useable capacity
- One hundred and twenty gigabytes of cache
In this release, this is the only orderable physical configuration.
A patch panel is integrated into the IBM XIV Storage System for ease of customer
connectivity. Be aware that the optical cables that connect the patch panel
to the rest of the device are .50 micron optical cables. Ideally, the cables
that connect to this patch panel should also be .50 micron optical cables.
Refer to the Installation and Planning Guide for more information.
You must also order the requisite IBM XIV Storage System Software for each
module in the rack. Refer to the 5639-XXA for details on IBM XIV Storage
System Software functionality.
There are two methods of ordering the 2810-A14. One is a fully entitled
order, and the other is a Capacity on Demand (CoD) order. They are mutually
exclusive of each other.
A fully entitled order always consists of six Interface Modules (1100)
and nine Data Modules (1105).
A CoD order will always consist of six CoD Interface Modules (1110) and
nine CoD Data Modules (1115). In addition, you must also order a minimum of
four activation features (1119).
All CoD increments must be activated within a twelve-month period from
the date of installation; all such activation is permanent.
Contact your IBM representative
to obtain additional information regarding CoD offering contracts, terms and
conditions.
Feature descriptions
- 0018 - This feature indicates that a requisite corollary AAS software
order is also being placed.
- 0030 - This feature indicates that this unit is the base unit of an installation.
- 0100 - This feature indicates a customer preference for UNIX® (AIX®, HP-UX, Solaris)
host attachment. This feature is for reference only and does not affect the
configuration of the machine.
- 0101 - This feature indicates a customer preference for Linux® host attachment.
This feature is for reference only and does not affect the configuration of
the machine.
- 0102 - This feature indicates a customer preference for Windows® host
attachment. This feature is for reference only and does not affect the configuration
of the machine.
- 0103 - This feature indicates a customer preference for VMWare host attachment.
This feature is for reference only and does not affect the configuration of
the machine.
- 0200 - This optional feature ensures the maximum shipping weight of the
machine does not exceed 200 kg during the initial shipment. This feature
is ordered for installations where receiving a full-sized, assembled storage
unit would be impractical. The unit would be delivered fully tested but partially
disassembled into several easily transported subassemblies. This feature
would allow racks to be safely tilted to enter doors lower than the overall
unit height as well as transported on lower weight capacity elevators. At
the installation site, the unit will be assembled and installed by IBM technicians.
This feature will increase the machine installation time and should only
be ordered if required.
- 1100 - This feature provides one interface module and twelve 1 TB SATA
HDDs populated in the chassis of the module. A total of six interface modules
are required for a valid order.
- 1105 - This feature provides one data module and twelve 1 TB SATA HDDs
populated in the chassis of the module. A total of nine data modules are
required for a valid order.
- 1110 - This feature has the same description as 1100 above, but is used
to indicate a CoD order.
- 1115 - This feature has the same description as 1105 above, but is used
to indicate a CoD order.
- 1119 - This feature is used to increment the licensed available capacity
in a capacity on demand machine. It provides 5.27 TB of useable capacity.
A minimum of four is required for an initial CoD order, and a maximum of
15 is needed to fully populate the 2810-A14. 1110 and 1115 are prerequisites.
- 3900 - This feature represents a 30 meter Ethernet cable for host attachment.
- 3910 - This feature represents a 30 meter LC/LC fibre cable for host attachment.
- 3920 - This feature represents a 30 meter LC/SC fibre cable for host attachment.
- 9000 - Maintenance module - This module is required and used for centralized
administration and IP-based VPN connectivity.
- 9101 - This feature indicates that the rack will ship with a modem. The
modem can be used for call-home and remote-access functionality.
- 9800 - This feature indicates that the rack will ship supporting single-phase
power.
- 9801 - This is the appropriate power line cord for the United States,
Canada, Latin America, and Asian Pacific countries.
- 9802 - This is the appropriate power line cord for use in the city of
Chicago in the United States.
- 9803 - This is the appropriate power line cord for Europe and the Middle
East.
- 9804 - This is the appropriate power line cord for Israel.
IBM storage
consulting, data mobility, and implementation services
IBM has
a broad array of storage consulting, data mobility, and implementation services
to assist customers in the development of strategies to simplify their storage
and data management environments to enable business growth and innovation.
In addition, implementation and integration services are available to assist
with the integration of the IBM XIV Storage System within their IT infrastructures
as a part of their tactical execution of those strategies.
IBM Storage
Optimization and Integration Consulting, and IBM Data Mobility Services are available
from IBM Global
Technology Services.
For additional information or to request these or other storage and data
consulting services, visit the Storage and Data Services Web site
- http://www-935.ibm.com/services/us/index.wss/ itservice/its/a1000416
Post-sale, fee-based services to assist customers with the introduction
of the IBM XIV
Storage System into their operating environments will be available from IBM.
These services include SmoothStart™ planning and implementation services,
snapshot replication configuration services, and upgrade and migration services.
IBM XIV
Storage System SmoothStart planning
and implementation services
These services are designed to provide remote planning and on-site configuration,
basic skills transfer, and integration of client host systems for the IBM XIV
Storage System within the customer's environment.
IBM XIV
Storage System Snapshot replication configuration services
These services are designed to provide remote planning and on-site configuration,
and basic skills transfer for snapshot replication copy services function
of the IBM XIV
Storage System within the customer's environment.
IBM XIV
Storage System upgrade and migration services
These services are designed to provide remote planning and on-site migration
support for IBM XIV
Storage System R1 to R2 upgrades within the customer's environment.
For additional information or to request these or other custom services:
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing
details on accessibility compliance can be requested at
- http://www.ibm.com/able/product_accessibility/index.html
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The IBM XIV
Storage System (2810-A14) provides the hardware platform required for the IBM XIV
Storage System Software. The combination of hardware and software enables
a revolutionary grid-based architecture designed to provide an exceptionally
easy to use, high performance, scalable, reliable enterprise disk system for UNIX, Linux, Windows,
and other supported distributed open server platforms. It can provide a platform
to address the need for reducing complexity while keeping pace with midrange
to high-end disk capacity demands. This system is a great addition to the IBM disk
storage family, core products in the IBM Information Infrastructure. It is a
good fit for clients who want to be able to grow capacity without managing
multiple tiers of storage to increase performance and reduce cost. These
users also may want to improve their backup capabilities, as well as reduce
the task load on storage administrators. The XIV system is especially well
suited as a consolidated utility storage for fast growing, dynamic mixed,
and emerging workloads.
Statement of general direction
IBM intends
to provide best practice configuration guidance, change management, asset
awareness, capacity utilization, performance trending, and operational reporting
capabilities via IBM TotalStorage® Productivity Center software support
for the IBM XIV
Storage System.
In addition, IBM intends
to provide single sign-on capabilities for many IBM devices, including the IBM XIV Storage
System and storage software applications that enable the administrator to
use a single set of secure credentials to authenticate across all products
via a single centralized point-of-control.
IBM plans,
during the second half of 2008, to add support for XIV as a disk system managed
by IBM System
Storage™ SAN Volume Controller. This additional support will provide
connectivity for XIV systems to the very broad range of operating system environments
supported by SVC.
This statement of direction is based on Tivoli's current development plans
and is subject to change without prior notice.
All statements regarding IBM's plans, directions, and intent are subject
to change or withdrawal without notice. Any reliance on these statements
of general direction is at the relying party's sole risk and will not create
liability or obligation for IBM.
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Refer to Hardware Announcement ZP08-0415, dated August 12, 2008
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Description Machine Model Feature
IBM XIV Storage System 2810 A14
Software order indicator:
- AAS SW order indicator 0018
Base unit indicator 0030
Attachment indicators:
- UNIX host attachment 0100
- Linux host attachment 0101
- Windows host attachment 0102
- VMware host attachment 0103
Height-Weight limits 0200
Modules (1 TB disk drives):
- Interface module 1100
- Data module 1105
- CoD interface module 1110
- CoD data module 1115
- CoD 5.3 TB activation 1119
Host attachment cables (30 meter): 3900
- Ethernet cable 3910
- Fibre cable (LC) 3920
- Fibre cable (LC/SC)
Maintenance module 9000
Modem 9101
Power indicator:
Single-phase power 9800
Single-phase line cords:
- US/Canada/LA/AP line cord 9801
- US Chicago line cord 9802
- EMEA line cord 9803
- Israel line cord 9804
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No publications are shipped with this product.
Product publications can be viewed and downloaded online after August 15,
2008, from the IBM XIV
Storage System Information Center at
- http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp
The following publications can be ordered after August 15, 2008, from the IBM Publications
Center:
Title Order number
IBM XIV Storage System XCLI Guide GC27-2213
IBM XIV Storage System Theory of Operation Guide GC27-2214
IBM Statement of Limited Warranty - 29 Languages Z125-4753
IBM Systems Safety Notices - 29 Languages G229-9054
The IBM Publications
Center is at
- http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp
The Publications Center is a worldwide central repository for IBM product publications
and marketing material with a catalog of 70,000 items. Extensive search facilities
are provided. Payment options for orders are via credit card (in the U.S.)
or customer number for 20 countries. A large number of publications are available
online in various file formats, and they can all be downloaded by all countries,
free of charge.
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Global Technology Services
IBM services
include business consulting, outsourcing, hosting services, applications,
and other technology management.
These services help you learn about, plan, install, manage, or optimize
your IT infrastructure to be an On Demand Business. They can help you integrate
your high-speed networks, storage systems, application servers, wireless protocols,
and an array of platforms, middleware, and communications software for IBM and
many non-IBM offerings. IBM is your one-stop shop for IT support needs.
For details on available services, contact your IBM representative or visit
- http://www.ibm.com/services/
For details on available IBM Business Continuity and Recovery Services, contact
your IBM representative
or visit
- http://www.ibm.com/services/continuity
For details on education offerings related to specific products, visit
- http://www.ibm.com/services/learning/index.html
Select your country, and then select the product as the category.
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- Russia/GOST ME01, IEC-60950-1
- IEC-60950-1 (CB Certificate and CB Test Report)
- CE Mark (EN55022 Class A, EN60950, and EN55024)
- CISPR 22, Class A
- FCC - Verified to comply with Part 15 of the FCC Rules (Class A) prior
to product delivery
Specified operating environment
Physical specifications
Width: 600 mm
Depth: 1,092 mm
Height: 1,991 mm
Weight: 869 kg
To assure installability and serviceability in non-IBM industry-standard
racks, review the installation planning information for any product-specific
installation requirements.
Operating environment
Temperature: 10 to 35 degrees C
Relative humidity: 25 to 80 percent
Max wet bulb: 23 C
Thermal dissipation: 26K Btu/hour
Maximum power consumption in watts: 8.4 KW
Sound Power, LwAu = 8.4 bels
Hardware requirements
The 2810-A14 must have the 5639-XXA IBM XIV Storage Software for operation.
Software requirements
The 5639-XXA must have the 2810-A14 IBM XIV Storage System hardware for operation.
Planning information
Customer responsibilities
Physical configuration planning
Physical configuration planning is a customer responsibility. Your IBM XIV
sales team can help you properly configure your IBM XIV Storage System order.
Installation planning
Installation planning is a customer responsibility. Installation planning
and usage documentation and resources may be found at the IBM product support
Web site
- http://www.ibm.com/systems/support/storage/XIV
Customer documentation, safety, and warranty information for the IBM XIV Storage
System and IBM XIV
Storage System Software products can also be found at
- http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp
Logical configuration planning and creation
Logical configuration planning and creation is a customer responsibility.
Logical configuration refers to defining hosts, volumes, LUNs, mapping to
hosts, Defining Event Notifications, Defining Target Connectivity, Defining
Mirroring, Defining Snapshots, and all actions related to implementation of
the XIV Storage System within the customer's IT environment, other than physical
installation.
Creation of the initial logical configuration and all subsequent modifications
to the logical configuration is a customer responsibility. The logical configuration
can be created, applied, and modified using the IBM XIV GUI or XCLI. This XIV GUI provides
a very easy to use, and straightforward option for accomplishing these tasks,
and is the recommended method. Your IBM XIV sales team can assist you in becoming
quickly familiar with the XIV GUI.
IBM SmoothStart Implementation
and Configuration Services are also available for those customers who prefer
to have IBM complete
the initial configuration for them. Additional services are also available.
Refer to the Services section of this announcement for
more information on available services.
Cable orders
There are two types of cables available for host attachment to the XIV
Storage System. Feature 3900 should be used to attach iSCSI hosts, and features
3910 and 3920 are to be used to connect hosts via fibre optic cable. All
Fibre Channel connections to the XIV device should be made with 50 micron
(multimode) fibre optic cable.
Security, auditability, and control
This product uses the security and auditability features of the host hardware,
host software, or application software to which it is attached.
The customer is responsible for evaluation, selection, and implementation
of security features, administrative procedures, and appropriate controls
in application systems and communications facilities.
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IBM has
transformed its delivery of hardware and software support services to help
you achieve higher system availability. Electronic Services is a Web-enabled
solution that offers an exclusive, no-additional-charge enhancement to the
service and support available for IBM servers. These services are designed
to provide the opportunity for greater system availability with faster problem
resolution and preemptive monitoring. Electronic Services comprises two separate,
but complementary, elements: Electronic Services news page and Electronic
Services Agent.
The Electronic Services news page is a single Internet entry point that
replaces the multiple entry points traditionally used to access IBM Internet services
and support. The news page enables you to gain easier access to IBM resources
for assistance in resolving technical problems.
The Electronic
Service Agent™ is no-additional-charge software that resides on your server.
It monitors events and transmits system inventory information to IBM on a periodic,
client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems enables IBM to
deliver proactive service that may result in higher system availability and
performance. In addition, information collected through the Service Agent
is made available to IBM service support representatives when they help answer
your questions or diagnose problems. Installation and use of IBM Electronic
Service Agent for problem reporting enables IBM to provide better support and service
for your IBM server.
To learn how Electronic Services can work for you, visit
- http://www.ibm.com/support/electronic
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Warranty period
One year
Warranty service
If required, IBM provides
repair or exchange service depending on the types of warranty service specified
for the machine. IBM will attempt to resolve your problem over the telephone,
or electronically via an IBM Web site. You must follow the problem determination
and resolution procedures that IBM specifies. Scheduling of service will
depend upon the time of your call and is subject to parts availability. If
applicable to your product, parts considered Customer Replaceable Units (CRUs)
will be provided as part of the machine's standard warranty service.
Service levels are response-time objectives and are not guaranteed. The
specified level of warranty service may not be available in all worldwide
locations. Additional charges may apply outside IBM's normal service area.
Contact your local IBM representative or your reseller for country-specific
and location-specific information.
CRU Service
IBM provides
replacement CRUs to you for you to install. CRU information and replacement
instructions are shipped with your machine and are available from IBM upon your
request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU.
Tier 1 CRU
Installation of Tier 1 CRUs is your responsibility. If IBM installs a
Tier 1 CRU at your request, you will be charged for the installation.
Tier 2 CRU
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.
Based upon availability, CRUs will be shipped for next business day (NBD)
delivery. IBM specifies,
in the materials shipped with a replacement CRU, whether a defective CRU must
be returned to IBM.
When return is required, return instructions and a container are shipped with
the replacement CRU. You may be charged for the replacement CRU if IBM does not receive
the defective CRU within 15 days of your receipt of the replacement.
The following parts have been designated as Tier 1 CRUs:
On-site Service
IBM will
repair the failing machine at your location and verify its operation. You
must provide a suitable working area to allow disassembly and reassembly of
the IBM machine.
The area must be clean, well lit, and suitable for the purpose.
Service level is 24 hours per day, 7 days a week, 6 hour
average, same day response.
Additional reference for Europe
For additional information, refer to the European Hardware
Operations Guide and Service Level Description Table available at
- http://www-5.ibm.com/services/europe/maintenance/
Non-IBM parts service
Warranty service
IBM is
now shipping machines with selected non-IBM parts that contain an IBM field replaceable
unit (FRU) part number label. These parts are to be serviced during the IBM machine
warranty period. IBM is covering the service on these selected non-IBM
parts as an accommodation to their customers, and normal warranty service
procedures for the IBM machine apply.
Warranty service upgrades
During the warranty period, warranty service upgrades provide an enhanced
level of On-site Service for an additional charge. Service levels are response-time
objectives and are not guaranteed. See the Warranty services section for
additional details.
IBM will
attempt to resolve your problem over the telephone or electronically by access
to an IBM Web
site. You must follow the problem determination and resolution procedures
that IBM specifies.
Scheduling of service will depend upon the time of your call and is subject
to parts availability.
On-site Service
IBM will
repair the failing machine at your location and verify its operation. You
must provide a suitable working area to allow disassembly and reassembly of
the IBM machine.
The area must be clean, well lit, and suitable for the purpose. The following
on-site response-time objectives are available as warranty service upgrades
for your machine. Available offerings are:
- 24 hours per day, 7 days a week, 6 hour average, same day response.
CRUs may be provided as part of the machine's standard warranty CRU Service
except that you may install a CRU yourself or request IBM installation, at no additional charge,
under one of the On-site Service levels specified above. For additional information
on the CRU Service, refer to the warranty information.
Maintenance services
If required, IBM provides
repair or exchange service depending on the types of maintenance service specified
for the machine. IBM will attempt to resolve your problem over the telephone
or electronically, via an IBM Web site. You must follow the problem determination
and resolution procedures that IBM specifies. Scheduling of service will
depend upon the time of your call and is subject to parts availability. Service
levels are response-time objectives and are not guaranteed. The specified
level of maintenance service may not be available in all worldwide locations.
Additional charges may apply outside IBM's normal service area. Contact
your local IBM representative
or your reseller for country- and location-specific information. The following
service selections are available as maintenance options for your machine type.
On-site Service
IBM will
repair the failing machine at your location and verify its operation. You
must provide a suitable working area to allow disassembly and reassembly of
the IBM machine.
The area must be clean, well lit, and suitable for the purpose.
Service levels are:
- 24 hours per day, 7 days a week, 6 hour average, same day response
CRU Service
If your problem can be resolved with a CRU (for example, keyboard, mouse,
speaker, memory, or hard disk drive), and depending upon the maintenance service
offerings in your geography, IBM will ship the CRU to you for you to install. CRU
information and replacement instructions are shipped with your machine and
are available from IBM upon your request.
Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies,
in the materials shipped with a replacement CRU, whether a defective CRU must
be returned to IBM.
When return is required, 1) return instructions and a container are shipped
with the replacement CRU and 2) you may be charged for the replacement CRU
if IBM does
not receive the defective CRU within 15 days of your receipt of the replacement.
CRUs are designated as being either a Tier 1 or a
Tier 2 CRU.
Tier 1 CRUs: Installation of Tier 1 CRUs is your responsibility.
If IBM installs
a Tier 1 CRU at your request, you will be charged for the installation.
For machines with On-site Same-day Response Service, IBM will
replace a Tier 1 CRU part at your request, at no additional charge.
Tier 2 CRUs: You may install a Tier 2 CRU yourself
or request IBM to
install it, at no additional charge.
The following parts have been designated as Tier 1
CRUs:
Feature numbers or models for which there is a maintenance
charge: 2810-A14
Additional reference for Europe
Refer to the following European documents:
- European Announcement Letter ZS03-0150 for IBM Customer Agreement (ICA)
- European Announcement Letter ZS04-0135 for Enterprise Agreement Contract
- European Announcement Letter ZS98-0118 for ServiceSuite™ Contract
- European HW Operations Guide and Service Level Description Table available
at
- http://www-5.ibm.com/services/europe/maintenance/
Machine Exchange Service
Non-IBM parts service
Under certain conditions, IBM provides services for selected non-IBM parts, at
no additional charge, for machines that are covered under warranty service
upgrades or maintenance services.
This service includes hardware problem determination (PD) on the non-IBM
parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed
within IBM machines
and provides the labor to replace the failing parts at no additional charge.
If IBM has
a Technical Service Agreement with the manufacturer of the failing part, or
if the failing part is an accommodations part (a part with an IBM FRU label), IBM may
also source and replace the failing part at no additional charge. For all
other non-IBM parts, customers are responsible for sourcing the parts. Installation
labor is provided at no additional charge, if the machine is covered under
a warranty service upgrade or a maintenance service.
Usage plan machine
No
IBM hourly service rate classification
Three.
Maintenance service offerings
This machine is eligible under terms and conditions of IBM ServiceElite,
the IBM Enterprise
Service Agreement (ESA), or the IBM Maintenance Agreement. Consult your IBM representative
for details.
When a type of service involves the exchange of a machine part, the replacement
may not be new, but will be in good working order.
Field-installable features
Yes
Model conversions
No
Machine installation
Installation is performed by IBM. IBM will install the machine in accordance
with the IBM installation
procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV
(426-7378). In other countries contact the local IBM office.
The following activities are a customer responsibility:
- Installation planning
- Retrieval and installation of feature activation codes.
- Logical configuration planning and application
Refer to the Customer responsibilities section for more information.
Graduated program license charges apply
No
Licensed internal code and licensed machine code
This product does not contain Licensed Internal Code or Licensed Machine
Code.
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IBM Global Financing
IBM Global
Financing offers competitive financing to credit-qualified customers to assist
them in acquiring IT solutions. Offerings include financing for IT acquisition,
including hardware, software, and services, from both IBM and other manufacturers or vendors.
Offerings (for all customer segments: small, medium, and large enterprise),
rates, terms, and availability can vary by country. Contact your local IBM Global
Financing organization or visit
- http://www.ibm.com/financing
IBM Global
Financing offerings are provided through IBM Credit LLC in the United States, and
other IBM subsidiaries
and divisions worldwide to qualified commercial and government customers.
Rates are based on a customer's credit rating, financing terms, offering
type, equipment type, and options, and may vary by country. Other restrictions
may apply. Rates and offerings are subject to change, extension, or withdrawal
without notice.
Financing solutions from IBM Global Financing can help you stretch your budget
and affordably acquire the new product. But beyond the initial acquisition,
our end-to-end approach to IT management can also help keep your technologies
current, reduce costs, minimize risk, and preserve your ability to make flexible
equipment decisions throughout the entire technology life cycle.
Global Technology Services
IBM Storage
consulting, data mobility, and implementation services
IBM has
a broad array of Storage consulting, data mobility and implementation services
to assist customers in the development of strategies to simplify their storage
and data management environments to enable business growth and innovation.
In addition, implementation and integration services are available to assist
with the integration of the IBM XIV Storage System within their IT infrastructures
as a part of their tactical execution of those strategies.
IBM Storage
Optimization and Integration Consulting and Data Mobility Services are available
from IBM Global
Technology Services.
For additional information or to request these or other Storage and Data
consulting services, visit the Storage and Data Services Web site
- http://www-935.ibm.com/services/us/index.wss/ itservice/its/a1000416
Post-sale, fee-based services to assist customers with the introduction
of the IBM XIV
Storage System into their operating environments will be available from IBM.
These services include SmoothStart planning and implementation services,
Snapshot replication configuration services, and Upgrade and Migration services.
IBM XIV
Storage System SmoothStart planning
and implementation services
These services are designed to provide remote planning and on-site configuration,
basic skills transfer and integration of client host systems for the IBM XIV Storage
System within the customer's environment.
IBM XIV
Storage System Snapshot replication configuration services
These services are designed to provide remote planning and on-site configuration,
and basic skills transfer for snapshot replication copy services function
of the IBM XIV
Storage System within the customer's environment.
IBM XIV
Storage System upgrade and migration services
These services are designed to provide remote planning and on-site migration
support for IBM XIV
Storage System R1 to R2 upgrades within the customer's environment.
For additional information or to request these or other custom services:
For more financing information, visit
- http://www.ibm.com/financing
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All European, Middle Eastern and African countries.
Trademarks
SmoothStart, System Storage, Electronic Service Agent and ServiceSuite are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, AIX and TotalStorage are registered trademarks of IBM Corporation in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Windows is a registered trademark of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products
and services which are announced and available in your country can be ordered
under the applicable standard agreements, terms, conditions, and prices in
effect at the time. IBM reserves the right to modify or withdraw this announcement
at any time without notice. This announcement is provided for your information
only. Reference to other products in this
announcement does not necessarily imply those products are announced, or intend
to be announced, in your country. Additional terms of use are located
at:
- http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products, consult your IBM representative
or reseller, or visit the IBM worldwide contacts page
- http://www.ibm.com/planetwide/
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