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IBM Flex System Manager Node is a high-performance component systems management appliance for IBM Flex System

IBM United States Hardware Announcement 112-068
April 11, 2012

Table of contents
Overview Overview Product number Product number
Key prerequisites Key prerequisites Publications Publications
Planned availability date Planned availability date Technical information Technical information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Statement of General Direction Statement of General Direction Order
now Order now


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At a glance
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IBM Flex System Manager Node

IBM® Flex System is a new category of computing that integrates multiple server architectures, networking, storage, and system management capability into a single system.

Offerings in this announcement will include:

The IBM Flex System Manager Node plays an important role in managing the various components of the IBM Flex System.

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM Flex System Manager is the next generation of smarter computing that integrates multiple server architectures, networking, storage, and system management capability into a single system that is easy to deploy and manage. IBM Flex System Manager has full, built-in virtualization support of servers, storage, and networking to speed provisioning and increase resiliency. In addition, it supports open industry standards such as operating systems, networking and storage fabrics, virtualization, and system management protocols, to easily fit within existing and future datacenter environments. IBM Flex System Manager is scalable and extendable with multigeneration upgrades to protect and maximize IT investments.

IBM Flex System gives forward-thinking companies a way to completely rethink deployment and management of their IT environments; it offers an opportunity to evolve to a more open, agile, and integrated computing system that is dynamically managed from a single vantage point to simultaneously maximize efficiency and innovation.

By doing this, companies can achieve the following benefits:



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Key prerequisites
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An IBM Flex System Enterprise Chassis and a compute node that supports the IBM 8731 Flex System Manager Node.



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Planned availability date
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May 21, 2012



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Description
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IBM Flex System Manager Node is a systems management appliance that drives efficiency and cost-savings in the datacenter. It provides a preintegrated and virtualized management environment across servers, storage, and networking that is easily managed from a single pane of glass. A single focus point for seamless multichassis management provides an instant resource-oriented view of chassis and chassis resources for both IBM System x® servers and the IBM Power Systems™ family of servers. Reduce the number of interfaces, steps, and clicks it takes to manage IT resources. Intelligently manage and deploy workloads based on resource availability and predefined policies. Manage events and alerts to increase system availability and reduce downtime. Drive energy savings and help reduce operational costs.

The main features in IBM Flex System Manager Node are:

Monitoring and problem determination

Hardware management

Network management

Storage management

Energy management

Virtualization and workload management

Additional features:

IBM Flex System management devices

Flex System Manager Node

This is a high-performance, multiprocessor management appliance based on the IBM Flex System Compute Nodes. A functioning Flex System Manager Node system consists of at least two machine types. An IBM Flex System Enterprise Chassis, and one or more compute nodes. Flex System Manager Node is not compatible with previous BladeCenter® Chassis hardware BladeCenter H-R, BladeCenter S, BladeCenter E-R, and BladeCenter HT.

Flex System Manager Node includes a preloaded software stack. This software enables you to manage the hardware resources in up to four IBM Flex System Enterprise Chassis.

When a Flex System Manager Node is installed in IBM Flex System Enterprise Chassis, it is the main access point for chassis management for the chassis and chassis components. It provides information as obtained directly from a managed node rather than using the chassis management module as an intermediate aggregator.

The Flex System Manger Node features:

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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IBM Flex System suits multiple delivery models from highly customizable hardware platforms to a fully integrated and optimized system.



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Statement of General Direction
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IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.



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Product number
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The following are newly announced features on the specified models of the IBM xSeries® 8731 machine type:

Description                                         MT  Model Feature
 
8731-AC1                                           8731  AC1
 

UID Asset Tag Label                                8731  AC1     0747


EMEA Long Leadtime Configurations                  8731  AC1     1763
Hungary CHW plant 9SH                              8731  AC1     1764
Guad CHW plant 9KQ                                 8731  AC1     1765
ISTC CHW 9K2                                       8731  AC1     1766
RTP CHW 9NR                                        8731  AC1     1767
Offload Manufacturing to Guadalajara HVEC          8731  AC1     1768
Offload Manufacturing to RTP HVEC                  8731  AC1     1769
Offload Manufacturing to ISTC                      8731  AC1     1770
Routing for AP Foxconn                             8731  AC1     1771
Capacity Scheduling Service                        8731  AC1     1772
Custom SLA Scheduling Service                      8731  AC1     1796
Custom Asset Tagging - Standard                    8731  AC1     2200
Custom Asset Tagging - Enhanced                    8731  AC1     2201
Custom Image Load - Server                         8731  AC1     2204
Request for Global Trade Number (UPC or EAN)       8731  AC1     2207
Custom Labeling                                    8731  AC1     2220
Custom Palletization                               8731  AC1     2221
Request for a new Vendor Logo Hardware             8731  AC1     2247
Request for an existing IBM Feature                8731  AC1     2248
Request for an existing Public RPQ                 8731  AC1     2249
RAID Configuration                                 8731  AC1     2302
Rack 01                                            8731  AC1     3101
Rack 02                                            8731  AC1     3102
Rack 03                                            8731  AC1     3103
Rack 04                                            8731  AC1     3104
Rack 05                                            8731  AC1     3105
Rack 06                                            8731  AC1     3106
Rack 07                                            8731  AC1     3107
Rack 08                                            8731  AC1     3108
Rack 09                                            8731  AC1     3109
Rack 10                                            8731  AC1     3110
Rack 11                                            8731  AC1     3111
Rack 12                                            8731  AC1     3112
Rack 13                                            8731  AC1     3113
Rack 14                                            8731  AC1     3114
Rack 15                                            8731  AC1     3115
Rack 16                                            8731  AC1     3116
Rack 17                                            8731  AC1     3117
Rack 18                                            8731  AC1     3118
Rack 19                                            8731  AC1     3119
Rack 20                                            8731  AC1     3120
Rack 21                                            8731  AC1     3121
Rack 22                                            8731  AC1     3122
Rack 23                                            8731  AC1     3123
Rack 24                                            8731  AC1     3124
Rack 25                                            8731  AC1     3125
Rack 26                                            8731  AC1     3126
Rack 27                                            8731  AC1     3127
Rack 28                                            8731  AC1     3128
Rack 29                                            8731  AC1     3129
Rack 30                                            8731  AC1     3130
Rack 31                                            8731  AC1     3131
Rack 32                                            8731  AC1     3132
Rack 33                                            8731  AC1     3133
Rack 34                                            8731  AC1     3134
Rack 35                                            8731  AC1     3135
Rack 36                                            8731  AC1     3136
Rack 37                                            8731  AC1     3137
Rack 38                                            8731  AC1     3138
Rack 39                                            8731  AC1     3139
Rack 40                                            8731  AC1     3140
Rack 41                                            8731  AC1     3141
Rack 42                                            8731  AC1     3142
Rack 43                                            8731  AC1     3143
Rack 44                                            8731  AC1     3144
Rack 45                                            8731  AC1     3145
Rack 46                                            8731  AC1     3146
Rack 47                                            8731  AC1     3147
Rack 48                                            8731  AC1     3148
Rack 49                                            8731  AC1     3149
Rack 50                                            8731  AC1     3150
Rack 51                                            8731  AC1     3151
Rack 52                                            8731  AC1     3152
Rack 53                                            8731  AC1     3153
Rack 54                                            8731  AC1     3154
Rack 55                                            8731  AC1     3155
Rack 56                                            8731  AC1     3156
Rack 57                                            8731  AC1     3157
Rack 58                                            8731  AC1     3158
Rack 59                                            8731  AC1     3159
Rack 60                                            8731  AC1     3160
Rack 61                                            8731  AC1     3161
Rack 62                                            8731  AC1     3162
Rack 63                                            8731  AC1     3163
Rack 64                                            8731  AC1     3164
BladeCenter 01                                     8731  AC1     3301
BladeCenter 02                                     8731  AC1     3302
BladeCenter 03                                     8731  AC1     3303
BladeCenter 04                                     8731  AC1     3304
BladeCenter 05                                     8731  AC1     3305
BladeCenter 06                                     8731  AC1     3306
BladeCenter 07                                     8731  AC1     3307
BladeCenter 08                                     8731  AC1     3308
BladeCenter 09                                     8731  AC1     3309
BladeCenter 10                                     8731  AC1     3310
BladeCenter 11                                     8731  AC1     3311
BladeCenter 12                                     8731  AC1     3312
BladeCenter 13                                     8731  AC1     3313
BladeCenter 14                                     8731  AC1     3314
BladeCenter 15                                     8731  AC1     3315
BladeCenter 16                                     8731  AC1     3316
BladeCenter 17                                     8731  AC1     3317
BladeCenter 18                                     8731  AC1     3318
BladeCenter 19                                     8731  AC1     3319
BladeCenter 20                                     8731  AC1     3320
BladeCenter 21                                     8731  AC1     3321
BladeCenter 22                                     8731  AC1     3322
BladeCenter 23                                     8731  AC1     3323
BladeCenter 24                                     8731  AC1     3324
BladeCenter 25                                     8731  AC1     3325
BladeCenter 26                                     8731  AC1     3326
BladeCenter 27                                     8731  AC1     3327
BladeCenter 28                                     8731  AC1     3328
BladeCenter 29                                     8731  AC1     3329
BladeCenter 30                                     8731  AC1     3330
BladeCenter 31                                     8731  AC1     3331
BladeCenter 32                                     8731  AC1     3332
BladeCenter 33                                     8731  AC1     3333
BladeCenter 34                                     8731  AC1     3334
BladeCenter 35                                     8731  AC1     3335
BladeCenter 36                                     8731  AC1     3336
BladeCenter 37                                     8731  AC1     3337
BladeCenter 38                                     8731  AC1     3338
BladeCenter 39                                     8731  AC1     3339
BladeCenter 40                                     8731  AC1     3340
BladeCenter location 01                            8731  AC1     3401
BladeCenter location 02                            8731  AC1     3402
BladeCenter location 03                            8731  AC1     3403
BladeCenter location 04                            8731  AC1     3404
BladeCenter location 05                            8731  AC1     3405
BladeCenter location 06                            8731  AC1     3406
BladeCenter location 07                            8731  AC1     3407
BladeCenter location 08                            8731  AC1     3408
BladeCenter location 09                            8731  AC1     3409
BladeCenter location 10                            8731  AC1     3410
BladeCenter location 11                            8731  AC1     3411
BladeCenter location 12                            8731  AC1     3412
BladeCenter location 13                            8731  AC1     3413
BladeCenter location 14                            8731  AC1     3414
IBM 200GB SATA 1.8" MLC SSD                        8731  AC1     5420
Select Storage devices - IBM-configured RAID       8731  AC1     5978
SOFS Solution Code MFG Instruction                 8731  AC1     6124
SAP-BWA Solution Code MFG Instruction              8731  AC1     6125
InfoSphere-BWA Solution Code MFG Instruction       8731  AC1     6126
GMAS Solution Code MFG Instruction                 8731  AC1     6127
IBW-SSD Solution Code MFG Instruction              8731  AC1     6128
Cloudburst Solution Code MFG Instruction           8731  AC1     6129
SoNAS Solution Code MFG Instruction                8731  AC1     6130
Customer Solution Center Services                  8731  AC1     7831
Integrated Solid State Striping                    8731  AC1     7860
e1350 Special Bid Solution Component               8731  AC1     7929
Consolidate Shipment                               8731  AC1     8031
e1350 Solution Component                           8731  AC1     8034
Compute Node                                       8731  AC1     8036
Management Node                                    8731  AC1     8037
Storage Node                                       8731  AC1     8038
TAA Compliant Order                                8731  AC1     8067
General Racking Solution                           8731  AC1     8072
Integrate BladeCenter in Manufacturing             8731  AC1     8077
4GB (1x4GB, 1Rx4, 1.35V) PC3L-10600 CL9 ECC DDR3
1333MHz LP RDIMM                                   8731  AC1     8941
Preload Specify                                    8731  AC1     9200
Red Hat Specify                                    8731  AC1     9202
Preload by Hardware Feature Specify                8731  AC1     9220
System x Cluster Upgrade                           8731  AC1     A103
IBM Flex System Manager Node Label                 8731  AC1     A1AP
IBM Flex System Manager Node with embedded 10Gb
Virtual Fabric                                     8731  AC1     A1AQ
IBM Flex System Manager Node Backplane             8731  AC1     A1AU
IBM 1TB 7.2K 6Gbps NL SATA 2.5" SFF HS HDD         8731  AC1     A1AV
 
System Documentation and Software-US English       8731  AC1     A1AW
 
 

IBM Flex System Compute Node WW packaging -
Standard                                           8731  AC1     A1BA
IBM Flex System x240 Compute Node Cover            8731  AC1     A1BJ
IBM Flex System x240 Compute Node CPU Filler       8731  AC1     A1BK
Intel Xeon Processor E5-2650 8C 2.0GHz 20MB Cache
1600MHz 95W                                        8731  AC1     A1CW
IBM Flex System x240 Compute Node Air Baffle       8731  AC1     A248
IBM Flex System Manager Node Front Fascia          8731  AC1     A26L
IBM Flex System Compute Node Fabric Connector      8731  AC1     A26R
 
RFID Tag, AG/AP: 902-928Mhz                        8731  AC1     A2EV
IBM Flex System Manager                            8731  AC1     A2GZ
IBM Flex System Manager Advanced                   8731  AC1     A2H0
IBM Flex System Manager Software Stack             8731  AC1     A2H4
PureFlex System Express® Indicator                 8731  AC1     A2VS
PureFlex System Standard Indicator                 8731  AC1     A2VT
PureFlex System Enterprise Indicator               8731  AC1     A2VU
Flex System Enterprise Chassis Advanced Indicator  8731  AC1     A2VV
PureFlex System Expansion Indicator                8731  AC1     A34H

 
 Description                                                   SEO
 
 IBM Flex System Manager Node                                  8731A1U

The following feature numbers are automatically added to the 5372-SWX HIPO order whenever one of the hardware system units are configured in an order.

   HIPO
   feature
   number         Description
 
   4279           8731-AC1 Routing Code

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=112-068


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Publications
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The Installation and Service Guide, and User's Guide for IBM Flex System Manager Node solutions, in US English versions, are available from

https://www-304.ibm.com/systems/support/

Under "Product Support", select "System x", and under "Find a Product" select your product and "Documentation."

IBM Systems Information Center provide you with a single site where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. The IBM Systems information Centers are at

http://publib14.boulder.ibm.com/infocenter/systems


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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.

System x , BladeCenter , and Flex System support services

Recommended core technical support

When you buy IBM System x technology, include the support services you need -- to help keep both your hardware and software working for you, day after day, at peak performance. It is your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs. And we will help you get started with a core support package that includes:

For more information, visit

http://www.ibm.com/servers/eserver/xseries/services.html


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Technical information
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Specified operating environment

Physical specifications - IBM Flex System Manager Node
                             8731-A1x
                             
Processor                    Intel Xeon™ E5-2650 8C 2.0 GHz (95W)
 Internal speed                2.0 GHz
 Maximum memory speed          1600 MHz
 CPU Interconnect speed        8.0 GT/s
 Number standard               1
L3 cache (full speed)          20 MB
Memory (LP ECC DDR3)           32 GB
 DIMMs (Standard)              8 x 4 GB
Disk controller                SAS
HDD
  Hot-swap (2.5-in)            1 TB
  Hot-swap (1.8-in)            400 GB (2 x 200 GB SSD)

Standards

Equipment approvals and safety

Operating environment

The IBM Flex System Manager Node products are designed to operate in a general business environment, such as a Class A or A1, temperature and humidity-controlled room.

Power requirements

The IBM Flex System Manager ITE (Information Technology Element) does not have internal power and cooling. It receives power and cooling from the IBM Flex System Enterprise Chassis (8731-A1x) Redundant power is available as an optional feature on the 8731-A1x.

Line cords are not supported on the IBM Flex System Manager ITE.

Hardware requirements
Software requirements

None required.

Limitations

The IBM Flex System Manager Node supports four fully loaded chassis with up to 5,000 end points. An additional Flex System Manager Node is required for each group of one to four additional chassis under management.

Solid-state Memory cells have an intrinsic, finite number of write cycles that each cell can incur. As a result each solid state device has a maximum amount of write cycles it can be subjected to, documented as Total Bytes Written (TBW). IBM is not responsible for replacement of hardware that has reached the maximum guaranteed number of write cycles. This limit may be revealed as the device failing to respond to system generated commands or become incapable of being written to. Additional information is available at

http://www-03.ibm.com/systems/x/options/storage/solidstate/index.html

Planning information

Cable orders

No cables required

Supplies

None

Security, auditability, and control

This offering uses the security and auditability features from standard IBM offerings and supported Linux distributions.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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Terms and conditions
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IBM Global Financing

Yes

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM.

In the United States, call 800-IBM-SERV (426-7378), or write to:

Warranty Information
P.O. Box 12195
Research Triangle Park, NC 27709
Attn: Dept JDJA/B203

Warranty period


Note: For configurations that support the RAID battery, the RAID battery will be warranted for 1 year effective on its "Date of Installation." All other product warranty terms for the machine remain unchanged.

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature is the same as the machine it is installed.

The following have been designated as consumables, supply items, or structural parts and therefore not covered by this warranty:

Warranty service

If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service.

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your Machine.

Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts or features have been designated as Tier 1 CRUs:

On-site Service

At IBM's discretion you will receive CRU service or IBM or your reseller will repair the failing machine at your location and verify its operation. If required, On-site Repair is provided, 9 hours per day, Monday through Friday excluding holidays, NBD response. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used.

Call IBM at 1-800-IBM-SERV (426-7378) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period.

Calls must be received by 5:00 p.m. local time in order to qualify for NBD service.

International Warranty Service (IWS)

IWS is available in selected countries or regions.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased.

Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

To determine the eligibility of your machine and to view a list of countries where service is available, visit:

http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=GCOR-3FBJK2

For more information on IWS, refer to Services Announcement 601-034, dated September 25, 2001.

Licensing

Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac , ServiceSuite , ServiceElect, and ServiceElite

ServicePac®, ServiceSuite®, ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty service upgrade

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 2 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts.

Alternative service (warranty service upgrades)

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

A CRU will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your machine.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Non-IBM parts support

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services

Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM machines covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

IBM hourly service rate classification

One

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed machine code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting

http://www-304.ibm.com/servers/support/machine_warranties/machine_code.html

IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System x technical support website

http://www-304.ibm.com/systems/support/

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Access to IBM Flex System fix downloads will be granted upon entitlement validation. The terms and conditions for fixes will be covered under the License Agreement for Machine Code, International Program License Agreement, International License Agreement for Non-Warranted Programs and/or other terms provided with the fix, as applicable.

Educational allowance

None



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Top rule
Prices
Bottom rule

For current prices, contact IBM at 888-Shop-IBM (746-7426) or visit

http://www-03.ibm.com/systems/x/

                                                     Initial/
                                                     MES/
Description                  Model    Feature        Both/        
                             Number   Number         Support  CSU   
 
IBM Flex System Manager
                              AC1                             Yes
 

UID Asset Tag Label
                              AC1      0747          Initial


EMEA Long Leadtime Configurations
                              AC1      1763          Initial
Hungary CHW plant 9SH
                              AC1      1764          Initial
Guad CHW plant 9KQ
                              AC1      1765          Initial
ISTC CHW 9K2
                              AC1      1766          Initial
RTP CHW 9NR
                              AC1      1767          Initial
Offload Manufacturing to Guadalajara HVEC
                              AC1      1768          Initial
Offload Manufacturing to RTP HVEC
                              AC1      1769          Initial
Offload Manufacturing to ISTC
                              AC1      1770          Initial
Routing for AP Foxconn
                              AC1      1771          Initial
Capacity Scheduling Service
                              AC1      1772          Initial
Custom SLA Scheduling Service
                              AC1      1796          Initial
Custom Asset Tagging - Standard
                              AC1      2200          Initial
Custom Asset Tagging - Enhanced
                              AC1      2201          Initial
Custom Image Load - Server
                              AC1      2204          Initial
Request for Global Trade Number (UPC or EAN)
                              AC1      2207          Initial
Custom Labeling
                              AC1      2220          Initial
Custom Palletization
                              AC1      2221          Initial
Request for a new Vendor Logo Hardware
                              AC1      2247          Initial
Request for an existing IBM Feature
                              AC1      2248          Initial
Request for an existing Public RPQ
                              AC1      2249          Initial
RAID Configuration
                              AC1      2302          Initial
Rack 01
                              AC1      3101          Initial
Rack 02
                              AC1      3102          Initial
Rack 03
                              AC1      3103          Initial
Rack 04
                              AC1      3104          Initial
Rack 05
                              AC1      3105          Initial
Rack 06
                              AC1      3106          Initial
Rack 07
                              AC1      3107          Initial
Rack 08
                              AC1      3108          Initial
Rack 09
                              AC1      3109          Initial
Rack 10
                              AC1      3110          Initial
Rack 11
                              AC1      3111          Initial
Rack 12
                              AC1      3112          Initial
Rack 13
                              AC1      3113          Initial
Rack 14
                              AC1      3114          Initial
Rack 15
                              AC1      3115          Initial
Rack 16
                              AC1      3116          Initial
Rack 17
                              AC1      3117          Initial
Rack 18
                              AC1      3118          Initial
Rack 19
                              AC1      3119          Initial
Rack 20
                              AC1      3120          Initial
Rack 21
                              AC1      3121          Initial
Rack 22
                              AC1      3122          Initial
Rack 23
                              AC1      3123          Initial
Rack 24
                              AC1      3124          Initial
Rack 25
                              AC1      3125          Initial
Rack 26
                              AC1      3126          Initial
Rack 27
                              AC1      3127          Initial
Rack 28
                              AC1      3128          Initial
Rack 29
                              AC1      3129          Initial
Rack 30
                              AC1      3130          Initial
Rack 31
                              AC1      3131          Initial
Rack 32
                              AC1      3132          Initial
Rack 33
                              AC1      3133          Initial
Rack 34
                              AC1      3134          Initial
Rack 35
                              AC1      3135          Initial
Rack 36
                              AC1      3136          Initial
Rack 37
                              AC1      3137          Initial
Rack 38
                              AC1      3138          Initial
Rack 39
                              AC1      3139          Initial
Rack 40
                              AC1      3140          Initial
Rack 41
                              AC1      3141          Initial
Rack 42
                              AC1      3142          Initial
Rack 43
                              AC1      3143          Initial
Rack 44
                              AC1      3144          Initial
Rack 45
                              AC1      3145          Initial
Rack 46
                              AC1      3146          Initial
Rack 47
                              AC1      3147          Initial
Rack 48
                              AC1      3148          Initial
Rack 49
                              AC1      3149          Initial
Rack 50
                              AC1      3150          Initial
Rack 51
                              AC1      3151          Initial
Rack 52
                              AC1      3152          Initial
Rack 53
                              AC1      3153          Initial
Rack 54
                              AC1      3154          Initial
Rack 55
                              AC1      3155          Initial
Rack 56
                              AC1      3156          Initial
Rack 57
                              AC1      3157          Initial
Rack 58
                              AC1      3158          Initial
Rack 59
                              AC1      3159          Initial
Rack 60
                              AC1      3160          Initial
Rack 61
                              AC1      3161          Initial
Rack 62
                              AC1      3162          Initial
Rack 63
                              AC1      3163          Initial
Rack 64
                              AC1      3164          Initial
BladeCenter 01
                              AC1      3301          Initial
BladeCenter 02
                              AC1      3302          Initial
BladeCenter 03
                              AC1      3303          Initial
BladeCenter 04
                              AC1      3304          Initial
BladeCenter 05
                              AC1      3305          Initial
BladeCenter 06
                              AC1      3306          Initial
BladeCenter 07
                              AC1      3307          Initial
BladeCenter 08
                              AC1      3308          Initial
BladeCenter 09
                              AC1      3309          Initial
BladeCenter 10
                              AC1      3310          Initial
BladeCenter 11
                              AC1      3311          Initial
BladeCenter 12
                              AC1      3312          Initial
BladeCenter 13
                              AC1      3313          Initial
BladeCenter 14
                              AC1      3314          Initial
BladeCenter 15
                              AC1      3315          Initial
BladeCenter 16
                              AC1      3316          Initial
BladeCenter 17
                              AC1      3317          Initial
BladeCenter 18
                              AC1      3318          Initial
BladeCenter 19
                              AC1      3319          Initial
BladeCenter 20
                              AC1      3320          Initial
BladeCenter 21
                              AC1      3321          Initial
BladeCenter 22
                              AC1      3322          Initial
BladeCenter 23
                              AC1      3323          Initial
BladeCenter 24
                              AC1      3324          Initial
BladeCenter 25
                              AC1      3325          Initial
BladeCenter 26
                              AC1      3326          Initial
BladeCenter 27
                              AC1      3327          Initial
BladeCenter 28
                              AC1      3328          Initial
BladeCenter 29
                              AC1      3329          Initial
BladeCenter 30
                              AC1      3330          Initial
BladeCenter 31
                              AC1      3331          Initial
BladeCenter 32
                              AC1      3332          Initial
BladeCenter 33
                              AC1      3333          Initial
BladeCenter 34
                              AC1      3334          Initial
BladeCenter 35
                              AC1      3335          Initial
BladeCenter 36
                              AC1      3336          Initial
BladeCenter 37
                              AC1      3337          Initial
BladeCenter 38
                              AC1      3338          Initial
BladeCenter 39
                              AC1      3339          Initial
BladeCenter 40
                              AC1      3340          Initial
BladeCenter location 01
                              AC1      3401          Initial
BladeCenter location 02
                              AC1      3402          Initial
BladeCenter location 03
                              AC1      3403          Initial
BladeCenter location 04
                              AC1      3404          Initial
BladeCenter location 05
                              AC1      3405          Initial
BladeCenter location 06
                              AC1      3406          Initial
BladeCenter location 07
                              AC1      3407          Initial
BladeCenter location 08
                              AC1      3408          Initial
BladeCenter location 09
                              AC1      3409          Initial
BladeCenter location 10
                              AC1      3410          Initial
BladeCenter location 11
                              AC1      3411          Initial
BladeCenter location 12
                              AC1      3412          Initial
BladeCenter location 13
                              AC1      3413          Initial
BladeCenter location 14
                              AC1      3414          Initial
IBM 200GB SATA 1.8" MLC SSD
                              AC1      5420          Initial
Select Storage devices - IBM-configured RAID
                              AC1      5978          Initial
SOFS Solution Code MFG Instruction
                              AC1      6124          Initial
SAP-BWA Solution Code MFG Instruction
                              AC1      6125          Initial
InfoSphere-BWA Solution Code MFG Instruction
                              AC1      6126          Initial
GMAS Solution Code MFG Instruction
                              AC1      6127          Initial
IBW-SSD Solution Code MFG Instruction
                              AC1      6128          Initial
Cloudburst Solution Code MFG Instruction
                              AC1      6129          Initial
SoNAS Solution Code MFG Instruction
                              AC1      6130          Initial
Customer Solution Center Services
                              AC1      7831          Initial
Integrated Solid State Striping
                              AC1      7860          Initial
e1350 Special Bid Solution Component
                              AC1      7929          Initial
Consolidate Shipment
                              AC1      8031          Initial
e1350 Solution Component
                              AC1      8034          Initial
Compute Node
                              AC1      8036          Initial
Management Node
                              AC1      8037          Initial
Storage Node
                              AC1      8038          Initial
TAA Compliant Order
                              AC1      8067          Initial
General Racking Solution
                              AC1      8072          Initial
Integrate BladeCenter in Manufacturing
                              AC1      8077          Initial
4GB (1x4GB, 1Rx4, 1.35V) PC3L-10600 CL9 ECC DDR3
1333MHz LP RDIMM
                              AC1      8941          Initial
Preload Specify
                              AC1      9200          Initial
Red Hat Specify
                              AC1      9202          Initial
Preload by Hardware Feature Specify
                              AC1      9220          Initial
System x Cluster Upgrade
                              AC1      A103          Initial
IBM Flex System Manager Node Label
                              AC1      A1AP          Initial
IBM Flex System Manager Node with embedded 10Gb
Virtual Fabric
                              AC1      A1AQ          Initial
IBM Flex System Manager Node Backplane
                              AC1      A1AU          Initial
IBM 1TB 7.2K 6Gbps NL SATA 2.5" SFF HS HDD
                              AC1      A1AV          Initial
System Documentation and Software-US English
                              AC1      A1AW          Initial


IBM Flex System Compute Node WW packaging -
Standard
                              AC1      A1BA          Initial
IBM Flex System x240 Compute Node Cover
                              AC1      A1BJ          Initial
IBM Flex System x240 Compute Node CPU Filler
                              AC1      A1BK          Initial
Intel Xeon Processor E5-2650 8C 2.0GHz 20MB Cache
1600MHz 95W
                              AC1      A1CW          Initial
IBM Flex System x240 Compute Node Air Baffle
                              AC1      A248          Initial
IBM Flex System Manager Node Front Fascia
                              AC1      A26L          Initial
IBM Flex System Compute Node Fabric Connector
                              AC1      A26R          Initial
RFID Tag, AG/AP: 902-928Mhz
                              AC1      A2EV          Initial
IBM Flex System Manager
                              AC1      A2GZ          Initial
IBM Flex System Manager Advanced
                              AC1      A2H0          Initial
IBM Flex System Manager Software Stack
                              AC1      A2H4          Initial
PureFlex System Express Indicator
                              AC1      A2VS          Initial
PureFlex System Standard Indicator
                              AC1      A2VT          Initial
PureFlex System Enterprise Indicator
                              AC1      A2VU          Initial
Flex System Enterprise Chassis Advanced Indicator
                              AC1      A2VV          Initial
PureFlex System Expansion Indicator
                              AC1      A34H          Initial

                                                         Initial/
                                                         MES/
Description                             SEO              Both/         
                                        Numbers          Support  CSU  
 
IBM Flex System Manager Node            8731A1U          Both     Yes

ServicePac information

ServicePac offerings are valid for models announced in the United States.

ServicePac for Warranty and Maintenance

                                                   SEO     MTM
                                               
8731  3 Year Onsite Repair 9x5 4 Hour Response     00X8492 67567ZJ
8731  3 Year Onsite Repair 24x7 4 Hour Response    00X8493 67567ZK
8731  3 Year Onsite Repair 24x7 2 Hour Response    00X8494 67567ZM
8731  4 Year Onsite Repair 9x5 Next Business Day   00X8495 67567ZN
8731  4 Year Onsite Repair 9x5 4 Hour Response     00X8496 67567ZP
8731  4 Year Onsite Repair 24x7 4 Hour Response    00X8497 67567ZQ
8731  4 Year Onsite Repair 24x7 2 Hour Response    00X8498 67567ZR
8731  5 Year Onsite Repair 9x5 Next Business Day   00X8499 67567ZS
8731  5 Year Onsite Repair 9x5 4 Hour Response     00X8500 67567ZT
8731  5 Year Onsite Repair 24x7 4 Hour Response    00X8501 67567ZU
8731  5 Year Onsite Repair 24x7 2 Hour Response    00X8502 67567ZV
8731  3 Year Onsite Repair 24x7 4 Hour Response    00X8503 67567ZW
        with HDDR
8731  4 Year Onsite Repair 24x7 4 Hour Response    00X8504 67567ZX
        with HDDR
8731  4 Year Onsite Repair 9x5 Next Business Day   00X8505 67567ZY
        Response with HDDR
8731  5 Year Onsite Repair 24x7 4 Hour Response    00X8506 67567ZZ
        with HDDR
8731  5 Year Onsite Repair 9x5 Next Business Day   00X8507 6756800
        Response with HDDR

 
ServicePac for Maintenance Agreement

                                                   SEO     MTM
                                                   
8731  1 Year Onsite Repair 9x5 Next Business Day   00X8508 6756MXN
8731  1 Year Onsite Repair 9x5 4 Hour Response     00X8509 6756MXP
8731  1 Year Onsite Repair 24x7 4 Hour Response    00X8510 6756MXQ
8731  1 Year Onsite Repair 24x7 2 Hour Response    00X8511 6756MXR
8731  2 Year Onsite Repair 9x5 Next Business Day   00X8512 6756MXS
8731  2 Year Onsite Repair 9x5 4 Hour Response     00X8513 6756MXT
8731  2 Year Onsite Repair 24x7 4 Hour Response    00X8514 6756MXU
8731  2 Year Onsite Repair 24x7 2 Hour Response    00X8515 6756MXV
8731  1 Year Onsite Repair 24x7 4 Hour Response    00X8516 6756MXW
        with HDDR
8731  2 Year Onsite Repair 24x7 4 Hour Response    00X8517 6756MXX
        with HDDR
8731  1 Year Onsite Repair 9x5 Next Business Day   00X8518 6756MXY
        Response with HDDR
8731  2 Year Onsite Repair 9x5 Next Business Day   00X8519 6756MXZ
        with HDDR

Maintenance charges

For additional information on maintenance and pricing, please contact your IBM Sales Representative or your IBM Business Partner, or call 1-800-IBM-CALL (1-800-426-2255).

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.



Back to topBack to top
 
Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Power Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, System x, BladeCenter, CloudBurst, xSeries, Express, PartnerWorld, ServicePac, ServiceSuite and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Windows is a trademark of Microsoft Corporation in the United States, other countries, or both.

Intel Xeon is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/