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INTERNATIONAL WARRANTY SERVICE OFFERING
Contents


Announcement Letter Number LA01-0193 dated October 9, 2001
Latin America - Last Revised on October 9, 2001



Brief Description of Announcement, Charges, and Availability

  1.3  OVERVIEW

  IBM  is enhancing the service and support of Personal Computing Division (PCD)
  products by revising  the  requirements  for  obtaining  IWS.    This  service
  offering  allows customers to travel with or relocate any IWS-eligible machine
  to another country while retaining the ability  to  receive  warranty  service
  from IBM or IBM resellers approved to perform warranty service.

  This  enhancement  to the current IWS service offering allows IBM customers to
  take advantage of International Warranty Service without  the  requirement  of
  registering  their  machines.    By  virtue of the purchase of an IWS-eligible
  machine, customers will now be  automatically  eligible  to  receive  warranty
  service under IWS.


Customer Letter Section



  Reference  to  other  products in this announcement does not necessarily imply
  that IBM has announced,  or  intends  to  announce,  those  products  in  your
  country.    This  announcement  is  provided for your information only.  IBM's
  products can be ordered from  IBM  under  the  terms  and  conditions  of  IBM
  agreements.  For more information, contact your IBM Marketing Representative.

  IBM SERVICES ANNOUNCEMENT                                            LA01-0193

                                                                 OCTOBER 9, 2001

  1.2  TITLE

  INTERNATIONAL WARRANTY SERVICE OFFERING NOW AVAILABLE WITHOUT REGISTRATION

  1.3  OVERVIEW

  IBM  is enhancing the service and support of Personal Computing Division (PCD)
  products by revising  the  requirements  for  obtaining  IWS.    This  service
  offering  allows customers to travel with or relocate any IWS-eligible machine
  to another country while retaining the ability  to  receive  warranty  service
  from IBM or IBM resellers approved to perform warranty service.

  This  enhancement  to the current IWS service offering allows IBM customers to
  take advantage of International Warranty Service without  the  requirement  of
  registering  their  machines.    By  virtue of the purchase of an IWS-eligible
  machine, customers will now be  automatically  eligible  to  receive  warranty
  service under IWS.

  1.4  AT A GLANCE

  The  IWS  offering  is  being  enhanced to enable customers who travel with or
  relocate any IWS-eligible machine to  receive  warranty  service  without  IWS
  registration.    By  purchasing an IWS-eligible machine, customers will now be
  automatically eligible to receive warranty service under IWS.

  1.5  PLANNED AVAILABILITY DATE

  October 9, 2001

  1.6  DESCRIPTION

  IBM provides IWS throughout the warranty  period  for  selected  IBM  Personal
  Computing  Division  (PCD)  machines.   The IWS offering enables customers who
  travel with or relocate any IWS-eligible machine  to  retain  the  ability  to
  receive  warranty  service  from  IBM  or  IBM  resellers  approved to perform
  warranty service.  IWS-eligible machines may be serviced  by  IBM  or  an  IBM
  reseller  approved  to  perform warranty service (under the warranty terms) in
  any country where the IBM machine (based on four-digit machine type)  is  sold
  and  serviced.    When  customers  purchase  an IWS-eligible machine, IBM will
  provide hardware-component  warranty  service  during  the  original  warranty
  period,  anywhere  in  the world where that machine type is sold and serviced.
  This service offering announcement does not  change  IBM's  product  warranty.
  IBM warrants products in accordance with the IBM Statement of Limited Warranty
  provided with the products in the country of purchase.

  With  today's  announcement, customers purchasing IWS-eligible machines are no
  longer required to register their machines for International Warranty Service.
  Customers who  may  have  previously  registered  machines  for  International
  Warranty  Service  will  continue to be able to receive warranty service under
  IWS  for  the remainder of the machine's warranty period.  Any machine that is
  announced as an IWS-eligible machine will automatically be  eligible  for  IWS
  service  in  any  country  in  which  that  machine type is sold and serviced.
  Customers can determine a machine's IWS eligibility by reviewing  the  product
  announcement letter at this Web site.

  http://www.ibmlink.ibm.com/ibmlink?xu=guest&xh=logon&request=usa.announce
  ments&parms=Q

  In addition, customers can access the IBM Support Web site to view:

  o   A machine's warranty entitlement and IWS eligibility
  o   A list of countries providing IWS service
  o   Contact information where IWS service is available

  The location is:

  http://www.pc.ibm.com/support?lang=en_US&page=pewselect&brand=root&
  doctype=&subtype=Cat&up=

  If  you  are  unable  to access the Internet, please contact the International
  Warranty Service Office (IWSO) below.   The IWS  Office  can  answer  customer
  questions  concerning  IBM's  International  Warranty  Service  during  normal
  business hours, Monday through Friday.

  o   Americas IWS Office:  248-740-1215

      -   IWS e-mail address:  iws@us.ibm.com

  For further information, please refer to the  documentation  and  publications
  that came with your machine.

  The method of warranty service delivery provided {for example, depot, customer
  carry-in  repair  (CCR),  IBM  on-site  repair  (IOR),  etc.} in the servicing
  country may be different from the method provided in the country in which  the
  machine was purchased.  (Service delivery method is subject to local practice.
  IBM  reserves  the  right  to change or modify its service delivery methods by
  country at any time without notice.)   Under IWS,  warranty  service  will  be
  provided  via  the  prevailing  service  delivery  method  available  for  the
  IWS-eligible machine type in the servicing country.   Service  procedures  may
  vary  by  country,  and  some service and/or parts may not be available in all
  countries.  Some countries may have fees and restrictions that  may  apply  at
  the time of service.  IWS eligibility is based on the four-digit machine type;
  however, certain countries may not have the capability of servicing all models
  of a particular machine type.

  Customers who purchase IWS-eligible machines will be automatically eligible to
  obtain  warranty service under IWS throughout the machine's warranty period in
  any country in which the product (as  identified  by  the  four-digit  machine
  type)  is  sold and serviced.  Warranty service may be performed by IBM or IBM
  resellers approved to perform warranty service.  Machine warranty periods  may
  vary  by  country;  however,  the warranty period observed will be that of the
  country in which the machine was purchased.

  PROGRAMS LICENSED UNDER IBM LICENSE AGREEMENTS

  While traveling or relocating outside the county of acquisition, customers may
  use IBM programs licensed under the IBM License Agreements in conjunction with
  the IBM PCD machines.  IBM License Agreements apply and are  governed  by  the
  laws of the country in which the programs were acquired.

  LAWS AND REGULATIONS

  Customers  are responsible for complying with all applicable United States and
  foreign laws and regulations  including,  without  limitation,  United  States
  Department   of  Commerce  regulations  regarding  the  export  of  restricted
  technology. Depending on the country and the specific hardware and/or software
  configuration, other laws and regulations may apply.   In addition,  customers
  are  responsible  for obtaining all necessary clearances required to export or
  re-export from the country of origin/shipment and import into the  country  of
  installation, and shall bear any associated costs, tariffs and duties.