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Reference to other products in this announcement does not necessarily imply
that IBM has announced, or intends to announce, those products in your
country. This announcement is provided for your information only. IBM's
products can be ordered from IBM under the terms and conditions of IBM
agreements. For more information, contact your IBM Marketing Representative.
IBM SERVICES ANNOUNCEMENT LA01-0193
OCTOBER 9, 2001
1.2 TITLE
INTERNATIONAL WARRANTY SERVICE OFFERING NOW AVAILABLE WITHOUT REGISTRATION
1.3 OVERVIEW
IBM is enhancing the service and support of Personal Computing Division (PCD)
products by revising the requirements for obtaining IWS. This service
offering allows customers to travel with or relocate any IWS-eligible machine
to another country while retaining the ability to receive warranty service
from IBM or IBM resellers approved to perform warranty service.
This enhancement to the current IWS service offering allows IBM customers to
take advantage of International Warranty Service without the requirement of
registering their machines. By virtue of the purchase of an IWS-eligible
machine, customers will now be automatically eligible to receive warranty
service under IWS.
1.4 AT A GLANCE
The IWS offering is being enhanced to enable customers who travel with or
relocate any IWS-eligible machine to receive warranty service without IWS
registration. By purchasing an IWS-eligible machine, customers will now be
automatically eligible to receive warranty service under IWS.
1.5 PLANNED AVAILABILITY DATE
October 9, 2001
1.6 DESCRIPTION
IBM provides IWS throughout the warranty period for selected IBM Personal
Computing Division (PCD) machines. The IWS offering enables customers who
travel with or relocate any IWS-eligible machine to retain the ability to
receive warranty service from IBM or IBM resellers approved to perform
warranty service. IWS-eligible machines may be serviced by IBM or an IBM
reseller approved to perform warranty service (under the warranty terms) in
any country where the IBM machine (based on four-digit machine type) is sold
and serviced. When customers purchase an IWS-eligible machine, IBM will
provide hardware-component warranty service during the original warranty
period, anywhere in the world where that machine type is sold and serviced.
This service offering announcement does not change IBM's product warranty.
IBM warrants products in accordance with the IBM Statement of Limited Warranty
provided with the products in the country of purchase.
With today's announcement, customers purchasing IWS-eligible machines are no
longer required to register their machines for International Warranty Service.
Customers who may have previously registered machines for International
Warranty Service will continue to be able to receive warranty service under
IWS for the remainder of the machine's warranty period. Any machine that is
announced as an IWS-eligible machine will automatically be eligible for IWS
service in any country in which that machine type is sold and serviced.
Customers can determine a machine's IWS eligibility by reviewing the product
announcement letter at this Web site.
http://www.ibmlink.ibm.com/ibmlink?xu=guest&xh=logon&request=usa.announce
ments&parms=Q
In addition, customers can access the IBM Support Web site to view:
o A machine's warranty entitlement and IWS eligibility
o A list of countries providing IWS service
o Contact information where IWS service is available
The location is:
http://www.pc.ibm.com/support?lang=en_US&page=pewselect&brand=root&
doctype=&subtype=Cat&up=
If you are unable to access the Internet, please contact the International
Warranty Service Office (IWSO) below. The IWS Office can answer customer
questions concerning IBM's International Warranty Service during normal
business hours, Monday through Friday.
o Americas IWS Office: 248-740-1215
- IWS e-mail address: iws@us.ibm.com
For further information, please refer to the documentation and publications
that came with your machine.
The method of warranty service delivery provided {for example, depot, customer
carry-in repair (CCR), IBM on-site repair (IOR), etc.} in the servicing
country may be different from the method provided in the country in which the
machine was purchased. (Service delivery method is subject to local practice.
IBM reserves the right to change or modify its service delivery methods by
country at any time without notice.) Under IWS, warranty service will be
provided via the prevailing service delivery method available for the
IWS-eligible machine type in the servicing country. Service procedures may
vary by country, and some service and/or parts may not be available in all
countries. Some countries may have fees and restrictions that may apply at
the time of service. IWS eligibility is based on the four-digit machine type;
however, certain countries may not have the capability of servicing all models
of a particular machine type.
Customers who purchase IWS-eligible machines will be automatically eligible to
obtain warranty service under IWS throughout the machine's warranty period in
any country in which the product (as identified by the four-digit machine
type) is sold and serviced. Warranty service may be performed by IBM or IBM
resellers approved to perform warranty service. Machine warranty periods may
vary by country; however, the warranty period observed will be that of the
country in which the machine was purchased.
PROGRAMS LICENSED UNDER IBM LICENSE AGREEMENTS
While traveling or relocating outside the county of acquisition, customers may
use IBM programs licensed under the IBM License Agreements in conjunction with
the IBM PCD machines. IBM License Agreements apply and are governed by the
laws of the country in which the programs were acquired.
LAWS AND REGULATIONS
Customers are responsible for complying with all applicable United States and
foreign laws and regulations including, without limitation, United States
Department of Commerce regulations regarding the export of restricted
technology. Depending on the country and the specific hardware and/or software
configuration, other laws and regulations may apply. In addition, customers
are responsible for obtaining all necessary clearances required to export or
re-export from the country of origin/shipment and import into the country of
installation, and shall bear any associated costs, tariffs and duties.
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