IBM WebSphere eXtended Transaction Runtime V2.1 delivers a modern, tightly integrated managed environment for hosting COBOL and C business applications within IBM WebSphere Application Server on AIX
IBM United States
Software Announcement 212-125
April 24, 2012
IBM® WebSphere® eXtended Transaction Runtime (WXTR) V2.1 delivers:
- Tightly integrated and managed transactional environment to host Java Enterprise Edition (Java EE) and modern COBOL/C applications
- Data management services to handle data stored in the DB2® and Oracle database from the modern COBOL/C applications
- Unified system administration with IBM WebSphere Application Server
- Integration with IBM WebSphere Application Server Network Deployment version to provide scalability and availability
- Integration with IBM Rational® application development tools for developing and debugging mixed language applications
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL.
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IBM WebSphere eXtended Transaction Runtime (WXTR), is a distributed online transaction processing environment to host modern COBOL and C applications in combination with WebSphere Application Server (WAS) on AIX®. It enables you to modernize and extend your mission-critical business applications written in COBOL and C into a Java Enterprise Edition (Java EE) environment and realize the benefits of a tightly integrated managed environment. WXTR provides native runtime connectivity between Java EE and COBOL/C applications, significantly easing integration required for composite applications in an enterprise environment. Through tight integration with the system management capability of WebSphere Application Server, it is possible to achieve easy deployment, administration, and optimization of services, significantly increasing administration efficiency for managing mixed language transactional applications, unlike other competitor environments.
The latest version, WXTR V2.1, offers significant enhancements by extending the coverage of languages and resource managers supported and providing improvements in integration with WAS through support for global transactions, security context propagation, and support for clustered deployments using WebSphere Application Server Network Deployment (WAS ND). WXTR V2.1, extends the language coverage to additionally support applications written in C along with capability already available for supporting COBOL applications. It also extends resource manager coverage to include Oracle database in addition to IBM DB2. Additionally, further enhancements have been made to the Oracle Tuxedo application modernization feature pack, allowing clients to revitalize existing Tuxedo style applications written in C and COBOL, and unlock the value of these assets by extending them to use Java EE technologies with WAS. Version 2.1 also simplifies the core infrastructure requirements by enabling non-root user administration and supporting coexistence of multiple versions and instances on the same machine. All these enhancements provide flexibility and choice to clients wishing to modernize their traditional language applications around a WAS-centric application-serving infrastructure.
Many clients have invested much time and effort in the development of business logic in COBOL and C applications to unlock the value of those applications and extend them by using Java EE. By establishing WXTR as a core component of an enterprise IT architecture, alongside WebSphere Application Server, your organization can have a highly responsive, tightly integrated composite application-serving infrastructure for modern COBOL, C, and Java workloads. This can give you the capability to effectively optimize and modernize your COBOL and C assets while capitalizing on enterprise-wide skills to consolidate IT infrastructure around WebSphere Application Server as the core hosting server in a distributed environment.
WXTR provides an increased deployment choice for clients wishing to progressively modernize their COBOL and C assets while standardizing infrastructure around WebSphere Application Server. This approach complements the premier offerings from IBM for modern application hosting on z/OS® through products such as CICS® Transaction Server (CICS TS) V4 and WebSphere Application Server for z/OS, with WXTR providing a subset of capabilities to those found on System z® for clients requiring an IBM AIX, Power-based solution.
Significantly enhanced integration with WebSphere Application Server
WXTR Version 2.1 delivers significant enhancements in integrations with WAS. Key enhancements include:
Enhanced transactional integrity
Global transactions with complete two-phase commit are now supported across mixed language workloads deployed within WAS and WXTR. Transactions can thus span between Java workloads within WAS and C/COBOL applications deployed on WXTR. A global two-phase commit transaction helps ensure that data integrity is maintained when updating multiple resource managers in a distributed transaction. This capability helps ensure that the entire transaction can commit successfully, or if some error condition occurs, be entirely returned to the pre-transaction state. With global two-phase commit you can physically distribute a composite transaction across WebSphere Application Server and WXTR workloads, giving you maximum flexibility without compromising on data integrity. This significantly reduces integration complexity for mixed language workloads and improves developer productivity and efficiency.
Security
Security context can now be propagated across applications deployed on WAS and WXTR. This reduces the additional authentication and authorization overheads that would have otherwise been required to manage security across mixed language applications through additional calls to the security provider from each component. The propagated security context from WAS can be used for authorization within the COBOL and C assets deployed in WXTR. This improves security quality of composite applications thereby reducing application complexity.
Support for distributed deployment of WXTR with WAS ND
- Creating a distributed topology: The latest version provides support for Dmgr, Custom and Standalone server profile types in WAS ND. The profile augmentation tool can be used to configure WXTR and a distributed topology can be created using the supported profiles as building blocks.
- Clustering support with WAS ND: The latest version also supports clustered deployment using WAS ND. With this, applications can leverage the clustering capabilities of WAS ND to enhance scalability and availability features of their applications.
- Workload management using clustering: Horizontal and vertical clusters of WXTR instances could be created and workload can be distributed across the cluster members using edge components such as proxy server or http web server plug-ins.
- Centralized administration of distributed topology: WXTR V2.1 provides support for deployment manager profile. This allows unified administration of WebSphere Application Server and WXTR resources from a centralized location using Dmgr through various channels including Dmgr console and command-line utilities.
WXTR Version 2.1 supports non-root user management of WAS and WXTR. It also allows multiple versions of WXTR to be installed on the same machine. Additionally, Version 2.1 implements better synchronization with WAS resulting in improved availability. In the event of any abnormal terminations, WXTR will be automatically restarted recovering in-doubt transactions.
Extended language and Resource manager support
WXTR Version 2.1, delivers major enhancements in language and resource manager coverage by additionally supporting C language and Oracle database. Mission-critical business applications written in C can be deployed and administered within WAS using WXTR. This is in addition to the support for COBOL language applications. Additionally, resource manager coverage has been expanded to include support for Oracle database along with DB2 which was supported in version 1.0.
Simplified and easier deployment of COBOL runtime
WXTR Version 2.1, comes bundled with IBM COBOL V4.1.1.3 runtime library components. This allows for easily deployment of precompiled COBOL applications without having to necessarily install COBOL runtime separately.
Modernization of Oracle Tuxedo applications written in C and COBOL
The Feature Pack released in December 2011, extended the core value proposition of application modernization of WXTR to enable modernization of Oracle Tuxedo applications written in COBOL. Version 2.1 extends this capability to support Oracle Tuxedo applications written in C. This enables you to modernize and revitalize your Tuxedo style applications and unlock their value by extending them to use Java EE technologies. It simplifies the process of migrating Tuxedo applications onto WebSphere Application Server (WAS), complementing similar functionality provided by IBM WebSphere Application Server Migration Toolkit to migrate Oracle WebLogic applications to WAS.
This version provides two broad sets of capabilities:
Runtime environment: The runtime environment runs Tuxedo applications unchanged within WebSphere Application Server, thus modernizing them in context. The run time provides a mapping of functionality between Tuxedo and WXTR, thus simplifying application migration.
Migration Assist tooling: These tools aid in simplifying the entire process of migration, spanning from profiling applications, identifying sections that might need changes to manage optimal functional mapping to building and deploying the applications on the runtime environment.
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- AIX V6.1 TL6 or AIX V7.1 TL1 SP1
- IBM WebSphere Application Server V7.0.0.19 or 8.0.0.1
- IBM WebSphere Application Server V7 Feature Pack for Service Component Architecture 1.0.1.11
- IBM DB2 V9.7
- IBM COBOL for AIX V4.1.1.3
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June 15, 2012: Electronic availability
July 17, 2012: Media availability
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IBM WebSphere eXtended Transaction Runtime (WXTR) V2.1 delivers the capability to create and host business applications written in modern COBOL/C and extend into a Java Enterprise Edition (EE) environment.
Key functions include:
Tightly integrated managed environment to host Java EE and modern COBOL/C applications
WXTR provides an execution environment to host modern COBOL/C business applications within the WebSphere Application Server supporting interoperability between Java EE and COBOL/C workloads. It enables developers to focus on business logic rather than on how to interoperate between Java EE and COBOL/C assets, failure detection, recovery, and access to data.
WXTR provides the standard interfaces to invoke COBOL/C applications from Java. Java applications can connect through standard connection interfaces Java connector architecture (JCA) or service component architecture (SCA) and invoke COBOL/C applications. SCA bindings can be used by SCA component clients. By leveraging the CICS/IMS Data Binding feature in IBM Rational Application Developer, JAVA EE applications can exchange mixed type data with COBOL/C applications in WXTR.
WXTR propagates COBOL/C RTS (Runtime System) and application errors as Java exceptions back to Java EE applications for further processing.
Data management services
WXTR provides support for CICS data management facilities such as files and queues stored in a DB2 database. WXTR runtime allows VSAM style access to the data stored in DB2. Additionally, Version 2.1 supports Oracle database as a resource manager.
Unified system administration with IBM WebSphere Application Server
WXTR provides a common administration facility for managing both COBOL/C and Java EE assets within the WebSphere Application Server administration console, reducing the learning curve for administration personnel and allowing them to easily and efficiently deploy, administer, and optimize services. Administrators can view and modify the WXTR service properties through the WXTR service panel in the WebSphere Application Server administration console. WXTR runtime services can also be configured using WebSphere administration scripts. It also supports nonroot users to perform preconfigured set of administrative tasks without necessitating root user privileges.
Modern application development support using IBM Rational Development tools
IBM Rational Developer for Power Systems, along with WXTR, provides a modern application development experience across Java EE and COBOL/C applications. It enables developers to perform operations such as develop, deploy, and debug applications within a single integrated development environment (IDE), improving productivity. Application developers can step in to a COBOL/C program from a Java EE application and inspect the COBOL/C program. Similarly, data exchange between COBOL/C and Java EE applications can be achieved using the CICS/IMS Java Data Binding feature provided by IBM Rational Application Developer tools.
Section 508 of the US Rehabilitation Act
WebSphere eXtended Transaction Runtime is capable as of July 17, 2012 , when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following website
- http://www.ibm.com/able/product_accessibility/index.html
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Many clients running non-IBM transaction processing products have invested much time and effort in the development of business logic in COBOL/C based applications and are looking to unlock the value of those applications and extend them using Java EE as they adopt enterprise modernization initiatives. It is often prohibitively expensive to recreate existing COBOL/C assets in Java and hence there is a significant risk to the business and to the enterprise in modernizing using this approach. This approach also poses significant challenges on managing existing COBOL/C skill sets within the organization. By establishing WXTR as a core component of your enterprise IT architecture, alongside WebSphere Application Server, you can effectively retain existing COBOL/C assets and skill sets while simultaneously adopting Java EE platforms for newer workloads. The tight integration between WXTR and WebSphere Application Server simplifies integration infrastructure requirements and enhances development and administration efficiency.
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Program VRM Program name
number
5725-C89 2.1.0 IBM WebSphere eXtended
Transaction Runtime
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Product information is available through the Offering Information website
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Also, visit the Passport Advantage® website
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Specified operating environment
Hardware requirements
IBM AIX users
Any IBM System p® hardware capable of running IBM AIX V6.1 or V7.1.
Required disk space on all supported platforms
Description AIX
WebSphere eXtended Transaction 400 MB
Runtime bundle
Maximum space required 500 MB
Software requirements
WXTR consists of 32-bit processes. All libraries linked with WXTR (including those running in a 64-bit kernel) must be 32 bit.
Operating systems
- IBM AIX V6.1 TL6, AIX V7.1 TL1 SP1
Supported software for IBM AIX
- IBM Rational Installation Manager V1.4.3
- IBM WebSphere Application Server V7.0.0.19 and V8.0.0.1
- IBM WebSphere Application Server V7 Feature Pack for Service Component Architecture 1.0.1.11
- Application Development Tools
- IBM Rational Developer for Power Systems Software V8.0.4
- IBM Rational Application Developer for WebSphere Software V8.0.3
- Databases
- IBM DB2 V9.7
- Oracle 11.2.0.1
- Languages
- IBM COBOL for AIX V4.1.1.3
- IBM XLC 10.1.0.13 and 11.1.0.8
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Customer responsibilities
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Packaging
The media pack for WebSphere eXtended Transaction Runtime contains:
- WebSphere eXtended Transaction Runtime V1.0 for AIX CD-ROM
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Licensed function title Product group Product
category
IBM WebSphere eXtended Transaction IBM Transaction
Runtime Transaction Server
Server
Program Name PID Number Charge Unit
Description
IBM WebSphere 5725-C89 Per Processor Value
eXtended Transaction Unit (PVU)
Runtime
IBM WebSphere 5725-C89 Per Processor Value
eXtended Transaction Unit for zEnterprise
Runtime BladeCenter
Extension
Charge metrics definitions
Processor Value Unit (PVU)
PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU table by processor value, brand, type and model number at
- http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html
and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.
Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to web page below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores1 in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at
- http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_specific_virtualization_technologies.html
1 An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.
Notes:
- Some programs may require licenses for the program and what is being managed. In that case, the following applies: In addition to the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
- Some programs may be licensed on a managed basis only. In that case, the following applies. Instead of the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
- A few programs on an exception basis may be licensed on a referenced basis. In that case, the following applies. Rather than obtaining entitlements for the activated processor cores available to the program, licensee must obtain PVU entitlements for this program sufficient to cover the environment made available to the referenced program as if the program itself were executing everywhere the referenced program was executing, independent of the basis on which the referenced program is licensed.
Passport Advantage program licenses
WebSphere eXtended Transaction Runtime
Part description Part
number
IBM WebSphere eXtended Transaction Runtime
WS eXtended Trans Runtime Per Processor Value Unit E0BN0LL
(PVU) Annual SW S&S Rnwl
WS eXtended Trans Runtime Per Processor Value Unit D0IDHLL
(PVU) Lic + SW S&S 12 Mo
WS eXtended Trans Runtime Per Processor Value Unit D0IDILL
(PVU) SW S&S Reinstate
Passport Advantage supply
Program name/description Part
number
WS eXtended Trans Runtime V2.1.0
WS eXtended Trans Runtime AIX 6 V2.1.0 Mass Market BA14HNA
Product CD ROM Digital
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
WS eXtended Trans Runtime V2.1.0
Entitled maintenance Media packs description Part
offerings description number
IBM WebSphere eXtended WS eXtended Trans Runtime BA14HNA
Transaction Runtime AIX 6 V2.1.0 Mass Market
Processor Value Unit Product CD ROM Digital
IBM WebSphere eXtended WS eXtended Trans Runtime BA14HNA
Transaction Runtime for AIX 6 V2.1.0 Mass Market
zEnterprise BladeCenter® Product CD ROM Digital
Extension per processor
Value Unit
Cross-platform products
Cross-platform products for use on System z
Order the part numbers that follow when the product is deployed on zEnterprise BladeCenter Extension. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement
WebSphere eXtended Transaction Runtime
Part description Part
number
IBM WebSphere eXtended Transaction Runtime
WebSphere eXtended TR zEnterprise BladeCent Ex PVU E0DL7LL
Annual SW S&S Rnwl
WebSphere eXtended TR zEnterprise BladeCent Ex PVU Lic D0P3DLL
+ SW S&S 12 Mo
WebSphere eXtended TR zEnterprise BladeCent Ex PVU SW D0P3ELL
S&S Reinstate 12 Mo
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
License Information form number
Program name Program Form number
number
WebSphere eXtended Transaction Runtime 5725-C89 L-ACRR-8S7JGN
The program's License Information will be available for review on the IBM Software License Agreement website
- http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies
Yes
Limited warranty
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Money-back guarantee
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Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
- http://www.ibm.com/software/passportadvantage
This product is only available through Passport Advantage. It is not available as shrinkwrap.
Usage restriction
Yes. For more information, refer to the License Information Document that is available on the IBM Software License Agreement website
- http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support applies
Yes. Software Subscription and Support is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
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System i Software Maintenance applies
No
Educational allowance available
Not applicable.
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
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Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at
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Trademarks
Power Systems, Power Systems Software, zEnterprise and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
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