IBM TotalStorage 3580 Tape Drive Model L33 incorporates IBM LTO Ultrium 3 tape drive technology

IBM United States Hardware Announcement 104-439
November 23, 2004

 

 ENUS104-439.PDF (100KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Services
TOC link Key prerequisites TOC link Technical information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link Prices
TOC link Product positioning TOC link Order now
 
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At a glance

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The IBM TotalStorage 3580 Tape Drive combines IBM tape reliability and performance at open systems prices. Features of the new Ultrium 3 model include:

  • Maximum data transfer rate more than doubled, up to 80 MB/sec native compared to LTO Ultrium 2
  • Cartridge capacity doubled, up to 400 GB native physical capacity per cartridge (800 GB with 2:1 compression)
  • SCSI Ultra160 LVD attachment
  • Enhanced features over Linear Tape-Open (LTO) Ultrium 2 in new dual stage 16 channel head actuator, new independent tape loader and threader motors, and internal buffer size
  • Adheres to LTO specifications
  • New 19-inch rack mount option

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

The new IBM TotalStorage® 3580 Tape Drive Model L33 is designed to offer high capacity, performance, and technology designed for the midrange open systems environment. This model incorporates the new Linear Tape-Open (LTO) IBM TotalStorage Ultrium 3 Tape Drive , which more than doubles maximum tape drive throughput data rate performance over the LTO generation 2 Tape Drive (Ultrium 2), up to 80 MB/sec native data transfer rate. In addition, with the use of the new IBM TotalStorage LTO Ultrium 400 GB Data Cartridge , the Ultrium 3 Tape Drive doubles the tape cartridge capacity up to 400 GB native physical capacity (800 GB with 2:1 compression). IBM Ultrium 3 Tape Drives can read and write LTO Ultrium 2 Data Cartridges and read LTO Ultrium 1 Data Cartridges. The Model L33 comes with a SCSI Ultra160 LVD attachment, for connection to a wide spectrum of open system servers.

Other Ultrium 3 Tape Drive enhancements:

  • New dual stage 16 channel head actuator — designed to provide precision head alignment to help support higher track density and improved data integrity and backwards compatibility with previous LTO generations.
  • New independent tape loader and threader motors and positive pin retention — designed to help improve drive reliability.
  • Graceful dynamic braking — designed to maintain tension to help prevent stretching or breaking the tape and loose tape wraps.
  • Larger internal buffer — the internal buffer size has been doubled over the Ultrium 2 to 128 MB.
  • Highly integrated electronics using IBM engineered copper technology — designed to provide for a more reliable drive.

The 3580 Tape Drive is an external stand-alone or rack-mountable unit and is the entry point for the family of IBM Ultrium tape products. The 3580 Tape Drive provides an excellent migration path from digital linear tape (DLT or SDLT), 1/4-inch, 4mm, or 8mm tape drives.

Product preview

IBM intends to further introduce and integrate the IBM TotalStorage Ultrium 3 Tape Drive technology in selected existing, additional, or alternative IBM TotalStorage 358x products.

Previews provide insight into IBM plans and direction. Specific availability dates, ordering information, and terms and conditions will be provided when the product is announced.
 
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Key prerequisites

Appropriate levels of host software are required to attach the IBM TotalStorage 3580 Tape Drive to selected IBM eServer i5 and iSeries™, AS/400®, IBM eServer p5 and pSeries®, RS/6000®, IBM eServer xSeries®, HP, Sun, UNIX®, and PC servers. Refer to the Technical information section for details.
 
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Planned availability dates
  • February 25, 2005, for feature number 9210
  • December 17, 2004, for Model L33 and all other features


 
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Description

The IBM TotalStorage 3580 Tape Drive is an external stand-alone or rack-mountable unit and contains a Linear Tape-Open (LTO) Ultrium 3 tape drive designed for the heavy demands of backup tape storage. It is supported for Small Computer Systems Interface (SCSI) attachment to IBM eServer p5 and pSeries, IBM eServer i5 and iSeries, IBM eServer xSeries, AS/400, RS/6000, HP, Sun, UNIX, and PC servers.

The 3580 Tape Drive Model L33 incorporates third-generation IBM LTO Ultrium technology. The 3580 Tape Drive Model L33 offers the following significant improvements over the Ultrium 2 Tape Drive:

  • Maximum tape drive throughput data rate performance is more than doubled, up to 80 MB/sec native data transfer rate. Data tracks are now written 16 at a time. IBM Ultrium 3 Tape Drives can read and write, at 8 data tracks at a time, LTO Ultrium 2 Data Cartridges at Ultrium 2 rates, and read LTO Ultrium 1 Data Cartridges at Ultrium 1 rates.

    Note: Although the 3580 Tape Drive provides the capability for excellent tape performance, other components of the system may limit the actual performance achieved. Also, although the compression technology used in the tape drive can typically double the amount of data that can be stored on the media, the actual degree of compression achieved is highly sensitive to the characteristics of the data being compressed.

  • The tape cartridge capacity is doubled over the Ultrium 2 Data Cartridge up to 400 GB native physical capacity (800 GB with 2:1 compression), with the use of the new IBM TotalStorage LTO Ultrium 400 GB Data Cartridge. This is achieved by increasing the linear density, the number of tape tracks, and the media length. The tape itself is an advanced metal particle tape developed to help provide durability and capacity.
  • Ultrium 2 cartridge compatibility — The Ultrium 3 Tape Drive can read and write on Ultrium 2 cartridges.
  • SCSI Ultra160 LVD attachment — The Model L33 comes with a SCSI Ultra160 LVD attachment, for connection to a wide spectrum of open system servers. They are supported on AIX®, OS/400®, i5/OS, Sun Solaris, HP-UX, Microsoft™ Windows™ 2000, Windows 2003, Linux™, and other open systems.
  • New dual stage 16 channel head actuator — designed to provide precision head alignment to help support higher track density and improved data integrity.
  • New independent tape loader and threader motors and positive pin retention — designed to help improve the reliability of loading and unloading a cartridge, and to retain the pin even if tension is dropped. With an independent loader motor coupled with the positive pin retention, the tape threads with a higher level of reliability.
  • Adaptive read equalization — automatically compensates for dynamic changes in readback signal response caused by cartridge interchange and head wear.
  • Dynamic amplitude asymmetry compensation: dynamically optimizes readback signals for linear readback response from magneto resistive read head transducers.
  • Larger internal data buffer — There is a 128 MB internal data buffer in the Ultrium 3 Tape Drive as compared to a 64 MB internal data buffer in the Ultrium 2 Tape Drive.
  • Highly integrated electronics using IBM engineered copper technology — designed to reduce the total number of components in the drive, lower chip temperatures, and reduce power requirements, helping to provide for a more reliable drive. The generation 3 drive electronics also incorporate on-the-fly error correction of soft errors in the memory arrays in data and control paths.
  • Graceful dynamic braking — In the event of power failure, reel motors are designed to maintain tension and gradually decelerate instead of stopping abruptly, helping reduce tape breakage, stretching, or loose tape wraps during a sudden power-down.

Proven IBM LTO Ultrium features enhanced in IBM LTO Ultrium 3 Tape Drive include:

  • Servo and track layout technology — There are 704 data tracks in Ultrium 3 verses 512 data tracks in Ultrium 2. High bandwidth servo system features a low-mass servo to help more effectively track servo bands and improve data throughput with damaged media in less-than-optimal shock and vibe environments.
  • Surface Control Guiding Mechanism — IBM's patented Surface Control Guiding Mechanism is designed to guide the tape along the tape path in the IBM 3580 Tape Drive. This method uses the surface of the tape, rather than the edges, to control tape motion. This results in less tape damage (especially to the edges of the tape) and tape debris, which comes from the damaged edges and can accumulate in the head area.
  • Magneto Resistive (MR) head design — Use of flat lap head technology in MR heads for Ultrium 3 helps minimize contact, debris accumulation, and wear on the tape as it moves over the read/write heads.
  • Digital speed matching — The Ultrium 3 Tape Drive is designed to perform dynamic speed matching (at one of five speeds, 40, 50, 60, 70, 80 MB/sec) to adjust the drive's native data rate as closely as possible to the net host data rate (after data compressibility has been factored out). This helps reduce the number of backhitch repositions and improves throughput performance. Speed matching on Ultrium 3 ranges from 40 to 80 MB/sec versus 17.5 to 35 MB/sec on Ultrium 2.
  • Robust drive components optimized for automation environments — Drive designed using some of the most robust components available, such as: (1) all metal clutch, (2) steel ball bearings in loader, (3) robust leader block design, (4) single circuit card, to help enhance reliability and prolong the life of the drive.
  • Power management — The Ultrium 3 Tape Drive power management function is designed to control the drive electronics to be either completely turned off or to be in a low-power mode when the circuit functions are not needed for drive operation.
  • Adaptive read equalization — automatically compensates for dynamic changes in readback signal response.
  • Dynamic amplitude asymmetry compensation: dynamically optimizes readback signals for linear readback response from magneto resistive read head transducers.
  • Separate writing of multiple filemarks — Separate writing of multiple filemarks is designed to cause any write command of two or more filemarks to cause a separate data set to be written containing all filemarks after the first. This feature has two advantages, first it helps improve performance if a subsequent append overwrites somewhere after the first filemark. Second, write of multiple filemarks typically indicates a point where an append operation might occur after the first of these filemarks. This change helps prevent having to rewrite datasets containing customer data and the first filemark in cases if such an append occurs.
  • LTO Data Compression (LTO-DC) — The Ultrium 3 uses LTO-DC which is an implementation of a Lempel-Ziv class 1 (LZ-1) data compression algorithm. LTO-DC is an extension of Adaptive Lossless Data Compression (ALDC) and an improvement over previous IBM lossless compression algorithms. IBM's patented "Scheme-Swapping" compression is designed to look ahead at incoming data, and determines the most efficient storage method (either ALDC or pass-thru mode) to help provide optimal data compression and increased data throughput.
  • LTO Cartridge Memory (LTO-CM) — Contained within the LTO Ultrium data cartridge is the LTO-CM, which is a passive, contactless silicon storage device that is physically a part of the cartridge. The LTO-CM is used to hold information about that specific cartridge, the media in the cartridge, and the data on the media. The storage capacity of the LTO-CM is 4,096 bytes. Communication between the drive and the LTO-CM is via a low-level RF field transmitted by the drive to the cartridge.
  • Statistical Analysis and Reporting System (SARS) — The Ultrium 3 Tape Drive uses SARS to help isolate failures between media and hardware. The SARS use the cartridge performance history saved in the CM module and the drive performance history kept in the drive flash EEPROM to help determine the more likely cause of failure. SARS can cause the drive to request a cleaner tape, to mark the media as degraded, and to indicate that the hardware has degraded.

With support for IBM LTO Ultrium-format tape data cartridges, the 3580 Tape Drive provides an excellent migration path from digital linear tape (DLT or SDLT), 1/4-inch, 4mm, or 8mm tape drives. They can be a cost-effective solution for backup, save-and-restore, and archiving functions as the entry point for the family of IBM Ultrium tape products.
 
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Product positioning

As you compare competitive tape solutions, consider:

  • Capacity and performance requirements
  • Data integrity, reliability, and availability
  • Storage usage and application requirements
  • Affordability
  • Loyalty to legacy or existing tape formats

The IBM TotalStorage 3580 Tape Drive and software applications are designed to address these requirements and constitute a functionally rich tape storage solution incorporating LTO Ultrium 3 tape drive technology.

The 3580 Tape Drive Model L33 is an excellent choice if you use tape drives that require larger-capacity or higher-performance tape backup. The 3580 is the answer to growing storage requirements and shrinking backup windows and is the entry offering to the family of IBM TotalStorage 358x Tape products.

The 3580 Tape Drive is an excellent tape storage solution if you use digital linear tape drives or require high-performance tape backup. In addition to reading and writing on IBM LTO Ultrium-format tape cartridges, the 3580 Tape Drive provides an enhanced functional alternative to DLT/SDLT, 1/4-inch, 4mm, 8mm, or IBM Magstar® MP 3570 tape drives.

For capacity requirements greater than 400 GB (native) and incorporating LTO Ultrium technology, the IBM TotalStorage 3581 Tape Autoloader, the IBM TotalStorage 3582 or 3583 Tape Libraries, and the IBM TotalStorage 3584 Tape Library should be considered.

For mission-critical data protection, optimized for enterprise multi-mode and host attachment, high-cycle and start/stop intensive tape applications, consider the proven IBM TotalStorage 3590 Enterprise Tape Drive or the IBM TotalStorage 3494 Enterprise Tape Library.

Trademarks

 
iSeries is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
The e-business logo, TotalStorage, AS/400, pSeries, RS/6000, xSeries, AIX, OS/400, and Magstar are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Publications

The following publications are shipped with the product, as appropriate. Additional copies are available. To order, contact your IBM representative:

                                                  Order
Title                                             number
 
IBM TotalStorage(R) 3580 Tape Drive
 Setup, Operator, and Service Guide               GC26-7708
 
IBM TotalStorage 3580 Tape Drive
 Quick Reference                                  GC26-7709
 
IBM Ultrium Device Driver
 Installation and User's Guide                    GA32-0430

Title
 
3580 Ultrium Tape Drive SCSI Reference (English)
 
IBM Ultrium Device Driver Programming Reference
 (English)

The publications previously listed are also available at the following Web site

The Publication Notification System (PNS) is available by order number/product number. Customers currently subscribing to PNS will automatically receive notifications by e-mail. Customers who wish to subscribe, can visit the PNS Web site location at

The publications listed on the notification can be ordered by calling the Pubs Support Group in Raleigh at 800-879-2755, option 1.

The IBM Publications Center Portal

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge.

Note that PNS subscribers most often order their publications via the Publication Center.
 
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Services

Integrated technology services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure for e-business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.
 
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Technical information

Specified operating environment

Physical specifications: 3580 Model L33

  • Width: 250.00 mm (9.85 in.)
  • Depth: 292.00 mm (11.50 in.)
  • Height: 120.00 mm (4.75 in.)
  • Maximum weight: 6.45 kg (14.2 lbs.)

For installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment: 3580 Model L33

  • Temperature: 10° to 38°C (50° to 100°F)
  • Relative humidity: 20 to 80 (percent)
  • Wet bulb: 26°C (78.8°F) maximum
  • Voltage: 100-240 V ac, 50-60 Hz auto-ranging
  • Electrical power: 1.0 amps at 100 V ac, 0.5 amps at 240 V ac 0.120 KVA
  • Maximum sound power levels: 5.9 bels idle, 6.0 bels operating
  • Heat output: 58 watts (50 calories/hour)

Hardware requirements

The 3580 Tape Drive comes with raven black covers. The Model L33 has an Ultra160 SCSI Low Voltage Differential (LVD) interface. Similar to previous models, the 3580 Tape Drive can be attached to the IBM eServer i5 and iSeries™, IBM eServer p5 and pSeries®, xSeries®, AS/400®, RS/6000®, RS/6000 SP™ systems, Netfinity®, and non-IBM servers, workstations, and personal computers that support those interface specifications. A current list of supported open system configurations is available from the following Web site

Select "LTO Support," then the "Interoperability Matrix and Software ISVs," and view the "Supported Servers and Operating Systems" for the product.

A power cord feature number, if applicable, should also be specified.

Cables: A SCSI cable is required for each server connection to a SCSI bus. A 2.5 m SCSI cable is shipped with the ship group for each tape drive. A SCSI differential terminator is included with each cable.

The following cables are available for Ultra2 SCSI LVD attachment. These cables have a VHDCI connector on one end and an HD68 connector on the other end.

Features for specifying SCSI cables, and their respective lengths, are:

  • 5602 — 2.5 meters
  • 5604 — 4.5 meters
  • 5610 — 10 meters

Refer to the Special Features section of the 3580 Tape Drive Sales Manual for detailed descriptions of these features.

Software requirements

The 3580 Tape Drive is supported on the following operating systems at the minimum levels indicated:

  • OS/400® V5R2, or later
  • AIX® 5L V5.1, V5.2, V5.3, or later
  • Sun Solaris 8, 9
  • Microsoft™ Windows™ 2000 (build 2195, or greater)
  • Microsoft Windows 2003 (build 3790, or greater)
  • HP-UX 11.0 and HP-UX 11i (64-bit) (HP-UX patches may be required)
  • Linux™ distributions: Red Hat Enterprise Server 3, SUSE Linux Enterprise Server 8

For a current list of host software versions and release levels that support the 3580, refer to the following Web site

Select "LTO Support," then the "Interoperability Matrix and Software ISVs," and view the "Supported Servers and Operating Systems" for the product.

Tivoli® Storage Manager and other compatible software offerings provide storage and tape management software for the 3580. Supporting software and applications must be obtained separately from IBM, IBM Business Partners, or independent software vendors (ISV). A list of compatible software is available from your IBM representative or at

Select "Product Details," then "LTO Compatibility," and view "Independent Software Vendor (ISV) matrix for LTO" for the product.

IBM continues to work together with the ISVs to support the Ultrium Tape Drive 3580. Individual application vendors should be contacted for specific information and availability dates.

Compatibility: The IBM LTO Ultrium 3 Tape Drives can read and write IBM LTO Ultrium 2 Data Cartridges and read IBM LTO Ultrium 1 Data Cartridges. The new LTO Ultrium 400 GB Data Cartridges can only be used on the new IBM LTO Ultrium 3 Tape Drives.

Limitations: Total LVD SCSI cable length is limited to 25 m (81 ft) using point-to-point interconnection. Total LVD SCSI cable length is 12 m (39 ft) using a multi-drop interconnection. Stub length at each device must not exceed 0.1 m (0.33 ft).

Installing more than one 3580 tape drive on a SCSI bus may impact tape drive or system performance. Intermixing of other SCSI devices on the same SCSI bus as the 3580 may impact performance of those devices.

Planning information

Customer responsibilities: Physical planning is a customer responsibility. Detailed planning information is in the IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide (GC26-7708). The 3580 Tape Drive is designated as a customer setup unit (CSU). It is the customers responsibility to install the unit. Customers are responsible for obtaining the appropriate SCSI adapters, cables, and interposers (if required) for system attachment. Customers are also responsible for ordering media. For optimum performance, the customer must obtain the latest level of firmware prior to installing the unit. Customers can download the latest level of firmware from the LTO Web site

Cable orders: A SCSI cable is required for each server connection to a SCSI bus. A 2.5 m SCSI cable is shipped with the ship group for each tape drive. A SCSI differential terminator is included with each cable.

The following cables are available for Ultra2 SCSI LVD attachment. These cables have a VHDCI connector on one end and an HD68 connector on the other end.

Features for specifying SCSI cables, and their respective lengths, are:

  • 5602 — 2.5 meters
  • 5604 — 4.5 meters
  • 5610 — 10 meters

Refer to the Specify or Special Features section of the 3580 Sales Manual for a detailed description of the cables and interposers available.

Installability: Installation time for the 3580 Tape Drive is approximately 0.5 — 0.7 hours.

Packaging

                                                             Number
Product          Items included                              of boxes
 
3580             3580 Tape Drive                             1
                 Power cord
                 SCSI terminator with each drive
                  ordered
                 2.5 m SCSI cable
                 SCSI wrap tool
                 IBM TotalStorage LTO Ultrium 400
                  GB Data Cartridge
                 IBM TotalStorage LTO Ultrium
                  Cleaning Cartridge (universal)
                 Setup, Operator, and Service Guide
                 Quick Reference Card, Warranty
                  Card
                 Open Systems device drivers
                 Device Driver Installation and
                  User's Guide

Supplies

For end users:

The IBM TotalStorage LTO Ultrium 400 GB Data Cartridges and the IBM TotalStorage LTO Cleaning Cartridge, for use in the 3580 Model L33 Tape Drive, can be purchased from IBM using feature numbers with the initial order or through 888-IBM-MEDIA (426-6334) in the U.S. and Canada.

The part numbers for additional supplies are:

IBM part
number      Supply item
 
24R1922     IBM TotalStorage LTO Ultrium 400GB Data
             Cartridge
35L2086     IBM TotalStorage LTO Cleaning Cartridge
             (universal)
08L9129     Leader Pin Attachment Kit

For information about IBM branded media, such as additional IBM LTO Ultrium data or cleaning cartridges, call 888-IBM-MEDIA (426-6334) in the U.S. or Canada or refer to the following Web site

Security, auditability, and control

This product uses the security and auditability features of the host hardware, software, and application software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
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Terms and conditions

This product is available for purchase under the terms of the IBM Customer Agreement.

Each IBM Machine is manufactured from parts that may be new or used. In some cases, a Machine may not be new and may have been previously installed.

Regardless, IBM's appropriate warranty terms apply.

Volume orders: Contact your IBM representative.

IBM Global Financing: No

Warranty period: Three years. IBM Ultrium 3 400 GB media warranted separately.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location specific information.

Customer mail-in using rapid replacement service: If warranty service is required, call IBM Support. IBM Support will assist with problem determination and initiate shipment of a replacement unit, if needed, to the customer's location by express delivery. For calls received by 5:00 p.m. customer's time, in most cases, the replacement unit will arrive within two business days (excluding holidays). The replacement unit becomes the property of the customer in exchange for the failed unit, which becomes the property of IBM. Pack the failed unit into the shipping carton that contained the replacement unit and return to IBM.

Transportation charges, both ways, are paid by IBM.

Failure to use the carton in which the replacement unit was received could result in charges incurred by the customer for damage to the failed unit during shipment.

ServiceSuite™ and ServiceElect (formerly ESA) maintenance: For ServiceElect (Z125-5510) and ServiceSuite (Z125-5745) Statements of Work

Warranty service upgrades: On-site service

IBM will exchange the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following service selections are available as warranty upgrades for your machine type.

  • 9 hours per day, Monday through Friday, excluding holidays, 4-hour average, next-business-day response
  • 9 hours per day, Monday through Friday, excluding holidays, 4-hour average, same-business-day response
  • 24 hours per day, 7 days a week, 4-hour average response

Maintenance services: If required, IBM provides repair or exchange service depending on the types of warranty service specified for the Machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard maintenance service. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location specific information.

On-site service: IBM will exchange the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit, and suitable for the purpose. The following service selections are available as maintenance options for your machine type.

  • 9 hours per day, Monday through Friday, excluding holidays, next-business-day response
  • 9 hours per day, Monday through Friday, excluding holidays, 4-hour average, same-business-day response
  • 24 hours per day, 7 days a week, 4-hour average response

Maintenance service

The preferred go-to-market offerings are ServiceElect and ServiceSuite. However, ICA legacy contracts will still be available for current customers until they are withdrawn.

Warranty service upgrades: On-site service

IBM will exchange the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following service selections are available as warranty upgrades for your machine type.

  • 9 hours per day, Monday through Friday, excluding holidays, 4-hour average, next-business-day response
  • 24 hours per day, 7 days a week, 4-hour average response

Maintenance services: If required, IBM provides repair or exchange service depending on the types of warranty service specified for the Machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard maintenance service. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country and location specific information.

On-site service: IBM will repair or exchange the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit, and suitable for the purpose. The following service selections are available as maintenance options for your machine type.

  • 9 hours per day, Monday through Friday, excluding holidays, next-business-day response
  • 9 hours per day, Monday through Friday, excluding holidays, 4-hour average, same-business-day response
  • 24 hours per day, 7 days a week, 4-hour average response

Usage plan machine: No

IBM hourly service rate classification: One

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features: Yes

Model conversions: No

Machine installation: Customer Setup, customers are responsible for installation according to the instructions IBM provides with the Machine.

Graduated charges: No. This product does not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance: A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.
 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Product charges

                                                      Field   Plant
                        Machine      Feature Purchase install install
Description             type   Model number  price    only    only
 
Ultrium 3 Tape Drive    3580   L33           $6,500
2.5 m VHDCI/HD68 SCSI                5602       116   N       N
 Cable
4.5 m VHDCI/HD68 SCSI                5604       138   N       N
 Cable
10 m VHDCI/HD68 SCSI                 5610       176   N       N
 Cable
19-inch Rack Mount Kit               7003       141   N       N
Universal Cleaning                   8002       103   N       Y
 Cartridge
1 Data Cartridge GEN3                8301       116   N       Y
Attached to HP-UX System             9210         0   N       N
Attached to Sun System               9211         0   N       N
Attached to Windows                  9212         0   N       N
 System
Attached to Other                    9213         0   N       N
 Non-IBM System
Attached to Linux System             9215         0   N       N
Attached to iSeries,                 9400         0   N       N
 AS/400
Attached to pSeries,                 9600         0   N       N
 RS/6000
2.7 M Power Cords:
 125 V, 15A, U.S./Canada             9800        NC   N       Y
 250 V, 16A (AC) France,             9820        NC   N       Y
  Germany, and others
 250 V, 11A, Denmark                 9821        NC   N       Y
 250 V, 13A, UK, China,              9825        NC   N       Y
  and others
 250 V, 6-16A, Israel                9827        NC   N       Y
  and others
 255 V, 10A, Switzerland             9828        NC   N       Y
 250 V, 16A, So. Africa              9829        NC   N       Y
  and others
 250 V, 10A and 16A,                 9830        NC   N       Y
  Italy
 250 V, 10A, Australia               9831        NC   N       Y
 250 V, 15A, U.S./Canada             9833        NC   N       Y
 250 V, 10A, Uruguay                 9834        NC   N       Y
  and others
 250 V, 15A, China                   9840        NC   N       Y
 
Power Cord, 1.8 M,                   9986        NC   N       Y
 Chicago
 
There are no field MES removals for the 3580.

N = No
Y = Yes
NC = No charge

Note: The power cord features are used in the country listed and other countries. Refer to the specific listings below for specific country availability or contact your IBM representative.

Annual minimum maintenance charges

Warranty service upgrade

                                          IE8 IBM       IOE IBM
                                          Next Day      Same Day
                    Machine               On-Site Exch. On-Site Exch.
Description         type    Model         (IO8, 9 x 5)  (IOE, 24 x 7)
 
Ultrium 3           3580    L33           $900          $1,200
 Tape Drive

Maintenance service

                                          IE8 IBM       IOE IBM
                                          Next Day      Same Day
                    Machine       Feature On-Site Exch. On-Site Exch.
Description         type    Model number  (IO8, 9 x 5)  (IOE, 24 x 7)
 
Ultrium 3 Tape      3580    L33           $900          $1,260
 Drive
2.5 m VHDCI/HD68                  5602      NC              NC
 SCSI Cable
4.5 m VHDCI/HD68                  5604      NC              NC
 SCSI Cable
10 m VHDCI/HD68 SCSI              5610      NC              NC
 Cable
19-inch Rack Mount                7003      NC              NC
 Kit
1 Universal Cleaning              8002      NC              NC
 Cartridge
1 Data Cartridge                  8301      NC              NC
 GEN3
Attached to HP-UX                 9210      NC              NC
 System
Attached to Sun                   9211      NC              NC
 System
Attached to Windows               9212      NC              NC
 System
Attached to Other                 9213      NC              NC
 Non-IBM System
Attached to Linux                 9215      NC              NC
 System
Attached to iSeries,              9400      NC              NC
 AS/400
Attached to pSeries,              9600      NC              NC
 RS/6000
2.7 M Power Cords:
 125 V, 15A, U.S./                9800      NC              NC
  Canada
 250 V, 16A (AC)                  9820      NC              NC
  France, Germany,
  and others
 250 V, 11A, Denmark              9821      NC              NC
 250 V, 13A, UK,                  9825      NC              NC
  China, and others
 250 V, 6-16A,                    9827      NC              NC
  Israel and others
 255 V, 10A,                      9828      NC              NC
  Switzerland
 250 V, 16A, So.                  9829      NC              NC
  Africa and others
 250 V, 10A and 16A,              9830      NC              NC
  Italy
 250 V, 10A,                      9831      NC              NC
  Australia
 250 V, 15A, U.S./                9833      NC              NC
  Canada
 250 V, 10A, Uruguay              9834      NC              NC
  and others
 250 V, 10A, China                9840      NC              NC
Power Cord, 1.8 M,                9986      NC              NC
 Chicago

For ServiceElect (ESA) Maintenance Service Charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

Specify feature numbers

The following charges apply to features ordered for field installation:

                                        Feature
Description                             number         Charge
 
Attached to HP-UX System                9210           $0
Attached to Sun System                  9211            0
Attached to Windows System              9212            0
Attached to Other Non-IBM System        9213            0
Attached to Linux System                9215            0
 
Attached to iSeries, AS/400             9400            0
Attached to pSeries, RS/6000            9600            0

 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
iSeries, SP, and ServiceSuite are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
TotalStorage, AS/400, pSeries, xSeries, RS/6000, Netfinity, OS/400, AIX, and Tivoli are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

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