Overview
IBM has enhanced the International Warranty Service (IWS) offering to
allow customers who travel with or relocate any IWS-eligible machines to
receive warranty service without the requirement of registering their
machines for IWS.
Mandatory Features and Benefits
IWS Coverage
This no-charge service offering applies to all IWS-eligible machines.
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Under IWS, customers may obtain warranty service throughout the machine's
warranty period in any country in which the machine (as identified by the
four-digit machine type) is sold and serviced.
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Warranty service may be performed by IBM or IBM resellers approved to
perform warranty service.
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The method of service delivery (for example, depot, customer carry-in
repair (CCR), or IBM on-site repair (IOR)) in the destination country may
be different from the method provided in the country in which the machine
was purchased. (Service delivery method is subject to local practice.
IBM reserves the right to change or modify its service delivery methods
by country at any time without notice.)
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The warranty period observed will be that of the country in which the
product was purchased.
IBM is enhancing the service and support of Personal Computing Division
(PCD) products by revising the requirements for obtaining IWS. This
service offering allows customers to travel with or relocate any
IWS-eligible machine to another country while retaining the ability to
receive warranty service from IBM or IBM resellers approved to perform
warranty service.
This enhancement to the current IWS service offering allows IBM customers
to take advantage of International Warranty Service without the
requirement of registering their machines. By virtue of the purchase of
an IWS-eligible machine, customers will now be automatically eligible to
receive warranty service under IWS.
Description
IBM provides International Warranty Service (IWS) throughout the warranty
period for selected IBM Personal Computing Division (PCD) machines. The
IWS offering enables customers who travel with or relocate any
IWS-eligible machine to retain the ability to receive warranty service
from IBM or IBM resellers approved to perform warranty service.
IWS-eligible machines may be serviced by IBM or an IBM reseller approved
to perform warranty service (under the warranty terms) in any country
where the IBM machine (based on four-digit machine type) is sold and
serviced. When customers purchase an IWS-eligible machine, IBM will
provide hardware-component warranty service during the original warranty
period, anywhere in the world where that machine type is sold and
serviced. This service offering announcement does not change IBM's
product warranty. IBM warrants products in accordance with the IBM
Statement of Limited Warranty provided with the products in the country
of purchase.
With today's announcement, customers purchasing IWS-eligible machines are
no longer required to register their machines for International Warranty
Service. Customers who may have previously registered machines for
International Warranty Service will continue to be able to receive
warranty service under IWS for the remainder of the machine's warranty
period. Any machine that is announced as an IWS-eligible machine will
automatically be eligible for IWS service in any country in which that
machine type is sold and serviced. Customers can determine a machine's
IWS eligibility by reviewing the product announcement letter at this Web
site:
In addition, customers can access the IBM Support Web site to view:
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A machine's warranty entitlement and IWS eligibility
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A list of countries providing IWS service
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Contact information where IWS service is available
The location is:
If you are unable to access the Internet, contact one of the
International Warranty Service Offices (IWSOs) below. The four IWSOs can
answer customer questions concerning IBM's International Warranty Service
during normal business hours, Monday through Friday.
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Americas IWS Office: 800-497-7426 or 1-248-740-1215
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Europe/Middle East/Africa IWS Office: 44-1475-893638
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Asia Pacific IWS Office (Japan/China/Korea): 81-462-73-7598
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Asia Pacific IWS Office (Australia/Southeast Asia): 61-2-9354-4171
For further information, refer to the documentation and publications that
came with your machine.
The method of warranty service delivery provided (for example, depot,
customer carry-in repair (CCR), or IBM on-site repair (IOR)) in the
servicing country may be different from the method provided in the
country in which the machine was purchased. (Service delivery method is
subject to local practice. IBM reserves the right to change or modify
its service delivery methods by country at any time without notice.)
Under IWS, warranty service will be provided via the prevailing service
delivery method available for the IWS-eligible machine type in the
servicing country. Service procedures may vary by country, and some
service and/or parts may not be available in all countries. Some
countries may have fees and restrictions that may apply at the time of
service. IWS eligibility is based on the four-digit machine type;
however, certain countries may not have the capability of servicing all
models of a particular machine type.
Customers who purchase IWS-eligible machines will be automatically
eligible to obtain warranty service under IWS throughout the machine's
warranty period in any country in which the product (as identified by the
four-digit machine type) is sold and serviced. Warranty service may be
performed by IBM or IBM resellers approved to perform warranty service.
Machine warranty periods may vary by country; however, the warranty
period observed will be that of the country in which the machine was
purchased.
Programs Licensed Under IBM License Agreements
While traveling or relocating outside the county of acquisition,
customers may use IBM programs licensed under the IBM License Agreements
in conjunction with the IBM PCD machines. IBM License Agreements apply
and are governed by the laws of the country in which the programs were
acquired.
Laws and Regulations
Customers are responsible for complying with all applicable United States
and foreign laws and regulations including, without limitation, United
States Department of Commerce regulations regarding the export of
restricted technology. Depending on the country and the specific
hardware and/or software configuration, other laws and regulations may
apply. In addition, customers are responsible for obtaining all
necessary clearances required to export or re-export from the country of
origin/shipment and import into the country of installation, and shall
bear any associated costs, tariffs, and duties.
Trademarks
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IBMLink is a trademark of International Business Machines Corporation in
the United States or other countries or both.
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Other company, product, and service names may be trademarks or service
marks of others.
