QUALITY PARTNERSHIP PROGRAM (QPP)
Contents


Announcement Letter Number 392-061 dated March 17, 1992
US - Last Revised on March 17, 1992



Brief Description of Announcement, Charges, and Availability

       The Quality Partnership Program (QPP) is a new process and
phased-announcement practice for selected System/390 (TM) MVS
software offerings initiated by development as part of IBM's
market-driven quality commitment.
       Availability Date:  March 17, 1992.
 (TM) Trademark of International Business Machines Corporation.


Customer Letter Section

DESCRIPTION
       The Quality Partnership Program (QPP) is a development process
and accompanying phased-announcement practice initiated by IBM to
further ensure high-quality software delivery.  Early customer
involvement is a major attribute of QPP.  Input from customer
participants, corresponding actions from IBM, and customer production
use of the product will confirm quality achievement.  Product
announcements may be phased to deliver product information when
development milestones are attained.
SOFTWARE DEVELOPMENT PROCESS ENHANCEMENTS
IBM product executives have invited selected customers to participate
in long-term QPP partnerships with IBM software development.
Customer participants include those whose environments demonstrate
stressful use of the product.  Through these relationships, the
development community can gain a better understanding of product
usage in a variety of production environments.  Internal testing will
be improved based on the increased understanding of these customer
environments.
       When internal testing is complete and measurement results
confirm quality objectives are met, participating customers will
review results and confirm the start of the production validation.
At this time, production-ready code is shipped to QPP customers, who,
with IBM assistance, will install the product for validation.  Once
product quality is further confirmed by use in a defined production
environment, IBM will release the product for general availability.
The generally available offering will incorporate service applied
during production validation.
FUTURE ANNOUNCEMENTS FOR QPP PRODUCTS
QPP will be implemented over time for a selected set of MVS software
products.  Products using the QPP process will be identified when
product information is announced for the first release implementing
QPP.
       IBM intends to learn and improve this process based on
experience.  With experience, the set of products using QPP may be
extended.
SUMMARY
With the QPP process and changes in the timing of QPP product
announcements, IBM reaffirms its commitment to market-driven quality.
The success of the QPP program and customer reaction to these
initiatives will help shape the direction of future IBM quality
programs.