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July 20, 1999 IBM HACMP Version 4.3.1 Enhances High-Availability Processing for Mission-Critical Applications
At a GlanceHACMP 4.3.1 offers improved usability, more flexible installation options, and additional hardware and software support for RS/6000 customers with mission-critical applications. New features include:
For ordering, contact: Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001). OverviewRS/6000™ customers can enhance the capabilities of multi-processing with the High Availability Cluster Multi-Processing for AIX®, Version 4.3.1 (HACMP 4.3.1). HACMP 4.3.1 contains highly available application services for RS/6000 uniprocessors, SMPs, or nodes of an SP™ complex. HACMP 4.3.1 detects system failures, sending fallover to a recovery processor with a minimal loss of end-user time. HACMP 4.3.1 offers:
HACMP 4.3.1 Enhancements
Key Prerequisites
Planned Availability DateDescriptionHACMP 4.3.1 builds on IBM's position as a leader in high-availability clustering technology with new and improved functionality for usability, installability, system administration, and additional hardware support. Support Added for AIX Fast Connect: HACMP 4.3.1 now supports the AIX Fast Connect application as a highly available resource. AIX Fast Connect enables non-AIX clients, such as Windows 95, Windows 98, Windows NT®, Windows™ for Work Groups, DOS, and OS/2®, to request file and print services from an AIX server. Support for AIX Connections was previously announced in HACMP Version 4.3. The clverify utility is also enhanced to detect errors in the configuration of AIX Fast Connect with HACMP. Dynamic Reconfiguration Resource Migration: The Dynamic Reconfiguration Resource Migration utility is now accessible through SMIT panels as well as the original command line interface. This utility allows for rotating and cascading resources to be brought online, offline, or moved. The SMIT panels will make this function easier to use. Swap Adapter: HACMP 4.3.1 is enhanced to allow the swapping of an IP address of an active service or boot adapter to the address of an available, active standby adapter that is on the same node and network. The original adapter then becomes an available standby adapter. This removes the restriction that a node must be powered down in order to remove and replace an adapter that is hot plugged. This functionality is available through SMIT panels. ATM Hardware Address Takeover: HACMP 4.3.1 now supports hardware address takeover on ATM adapters attached to the same switch. This support is already available for token ring, Ethernet, and FDDI adapters, and alleviates the communications problems that could occur with Adapter swap and IP Address Takeover for ATM adapters. Hardware address takeover is supported for classical IP and ATM LAN emulation. Hardware Address Takeover is limited to adapters connected to the same switch unit. HAView Resource Support: The HAView function is enhanced to show resource group submaps. The submap displays a symbol for each node in the cluster that participates in the resource group as well as a symbol for each resource defined in the resource group. The Node submap is updated to display a symbol for each resource group that the node participates in. Redirect HACMP Log Files: HACMP log file paths no longer need to be hard-coded. The pathname of the HACMP log files is now specified through SMIT panels. The location of the following files can be specified:
Emulate Error Log Driven Events: The AIX Error Notification facility allows customers to define procedures to handle errors that may not be handled by HACMP 4.3.1. The ability to emulate these error log driven events is added to aid script developers in testing their scripts without actually having to make the error occur. Errors can be inserted into the AIX error device file (/dev/error) through the use of SMIT panels. Automated AIX Error Notification Facility: The Automated AIX Error Notification facility is enhanced to detect automatically what configured resources can be associated with an AIX error log event. The default action is to log these events in the hacmp.out file. Customers can develop their own scripts and associate them with these events. Node-by-Node Migration to HACMP/ES: To assist customers who are planning on migrating from the HAS or CRM features to the ES or ESCRM features respectively, the node-by-node migration function provides the capability of migrating from HACMP 4.3.1 HAS/CRM to HACMP 4.3.1 ES/ESCRM without having to bring the cluster down. To migrate from a previous release of HACMP HAS or CRM feature to HACMP 4.3.1 ES or ESCRM feature, the customer must first migrate to HACMP 4.3.1 HAS or CRM. C-SPOC Enhancements: C-SPOC is enhanced with the capability to:
These capabilities are accessible through SMIT panels. Online Planning Sheets Sample Program: The online planning sheet sample program provides a convenient method for the customer to execute the planning process for HACMP 4.3.1. At the end of the process, the program provides the capability of generating a shell script containing the configuration commands that match the online planning sheets configuration. Publications: A new section is added to the HACMP Planning Guide and the HACMP/ES Installation and Administration Guide that provides guidance to application developers who want their application to work well with HACMP 4.3.1. Also, the HACMP/ES Installation and Administration Guide has been split into two volumes. Additional Hardware Support: HACMP 4.3.1 now supports the following hardware:
Easy Upgrade and Migration: Node-by-node upgrades (version compatibility) are available from HACMP for AIX Version 4. Cluster configuration and hardware can be expanded or modified without service disruption through the Dynamic Reconfiguration option. Version compatibility and Dynamic Reconfiguration eliminate the most common causes of scheduled cluster downtime. Conversion Utilities: HACMP 4.3.1 includes conversion utilities to help you upgrade from HACMP Version 4 without installing each intervening version. The following conversions are provided for the High Availability Subsystem, Concurrent Resource Manager, and High Availability for Network File System features:
Year 2000This product does not have date dependencies and is therefore Year 2000 Ready. Euro CurrencyThis program is not impacted by euro currency. Product PositioningHACMP 4.3.1 is a software program that provides highly available application services for RS/6000 uniprocessors, SMPs or nodes of an SP complex. HACMP 4.3.1 detects system failures and handles fallover to a recovery processor gracefully with a minimal loss of end-user time. One method of delivering high-availability services is the use of redundant disks. HACMP 4.3.1 provides additional levels of availability with Redundant Array of Independent Disk (RAID) subsystems, disk mirroring, or the Recoverable Virtual Shared Disk on the SP because, in addition to disk failures, it protects against network, adapter, system, and user-defined failures. Another method of achieving higher availability, fault-tolerant solutions use redundant, specialized hardware to provide the protection against system and application failures. While fault-tolerant solutions do not require system restart, they often do require changes to applications for full, fault tolerance support. HACMP 4.3.1 provides high availability without specialized hardware or changes to most applications. A fault-tolerant system's redundant hardware cannot be used to perform additional application work while checking the health of the system and application. This makes the system's price/performance relatively expensive compared to HACMP 4.3.1, which allows redundant hardware and software resources to be fully utilized. HACMP 4.3.1 also helps protect against scheduled downtimes for maintenance and system upgrades. HACMP 4.3.1 allows you to upgrade software and modify hardware without loss of cluster services. HACMP 4.3.1 provides loosely coupled multiprocessing services that allow HACMP 4.3.1 to scale workloads. Such configurations, whether "concurrent access" or "partitioned data access," provide the ability to spread a workload across multiple RS/6000 processors, sharing the disk and CPU resource of the clustered processors. The Concurrent Resource Manager feature of HACMP 4.3.1 provides an open API that applications can utilize to provide concurrent access to shared disk. HACMP 4.3.1 should be considered for SP and RS/6000 customers when running AIX Version 4.3.2, or later. HACMP 4.2.2 will continue to be supported for customers who have not yet migrated to AIX Version 4.3.2. HACMP/ES 4.3 provides support for up to 32 nodes in the SP, RS/6000 Server, and mixed SP and RS/6000 environments. In addition, ES provides RS/6000 Cluster Technology Availability Services (RSCT). With its enhanced scalability and offering of RSCT, ES should be the lead product when proposing HACMP 4.3.1 solutions. HACMP/ESCRM should be proposed in concurrent shared-access environments with AIX Version 4.3.2, or later. Availability of National Languages: This product is a single, worldwide product utilizing AIX Version 4 (V4) internationalization and localization to provide development and usage of global applications for worldwide markets. The product provides the level of National Languages Support (NLS) provided in the prerequisite AIX V4.3.2 operating system except for the following limitations:
Reference Information
Trademarks
Intended Customers
Education SupportThe appropriate curriculum will be updated, as necessary, to include the enhancements in this announcement. Details of the education support will be provided by July 23, 1999, through separate education announcements. Visit the following Web site for additional information: For catalogs, schedules, and enrollments, call IBM Education and Training at 800-IBM-TEACH (426-8322). PublicationsLicense Information and Proof of Entitlement documents will ship with the product. One copy of the following publications is automatically supplied with the basic machine-readable material. Additional copies of the publications can be ordered on July 23, 1999. To order, contact your IBM representative.
Order
Title Number
High Availability Cluster SC23-4276
Multi-Processing for AIX(R),
Version 4.3.1: Concepts and Facilities
High Availability Cluster SC23-4277
Multi-Processing for AIX,
Version 4.3.1: Planning Guide
High Availability Cluster SC23-4278
Multi-Processing for AIX,
Version 4.3.1: Installation Guide
High Availability Cluster SC23-4279
Multi-Processing for AIX,
Version 4.3.1: Administration Guide
High Availability Cluster SC23-4280
Multi-Processing for AIX,
Version 4.3.1: Troubleshooting Guide
Order
Title Number
High Availability Cluster SC23-4282
Multi-Processing for AIX,
Version 4.3.1: Programming Client
Applications
Technical InformationSpecified Operating EnvironmentHardware Requirements: HACMP 4.3.1 works with RS/6000 uniprocessors, SMP servers, and SP™ systems in a "no-single-point-of-failure" server configuration. HACMP 4.3.1 supports the RS/6000 models designed for server applications and meet the minimum requirements for internal memory, internal disk, and I/O slots. The following RS/6000 models and their corresponding upgrades are supported in HACMP 4.3.1:
Any supported RS/6000 can be joined with any other supported RS/6000 in an HACMP 4.3.1 configuration. The Models 250 and 25T can be used in the HACMP 4.3.1 server configuration, but due to slot limitations, a "single-point-of-failure" is unavoidable in shared-disk or shared-network resources. HACMP 4.3.1 executing in a concurrent access configuration requires one of the following devices:
Certain non-IBM RAID systems can operate in concurrent I/O access environments. IBM will not accept Authorized Program Analysis Reports (APARs) if the non-IBM RAID offerings do not work properly with HACMP 4.3.1. The minimum configuration and sizing of each machine is highly dependent on the user's database package and other applications. Actual configuration requirements are highly localized according to the required function and performance needs of individual sites. In configuring a cluster, particular attention must be paid to:
Whenever a process takes over resources after a failure, consideration must be given to work partitioning. For example, if processor "A" is expected to take over for failed processor "B" and continue to perform its original duties, "A" must be configured with enough resources to perform the work of both. HACMP 4.3.1 Device Support: At this time, the following adapters are supported in the HACMP 4.3.1 environment. Refer to individual hardware announcements for the levels of AIX that are supported. Communications Adapters PCI/ISA
ATM Hardware Address Takeover is limited to adapters connected to the same switch. MCA
Disk Adapters PCI
MCA
For compatibility with subsystems not listed below, refer to the individual hardware announcements. External Storage Subsystems
Router Support: The IBM RS/6000 SP Switch Router 9077-04S can be used in cluster configurations where the router is used to provide communications to client systems. The router is not supported in the communications path between nodes in an HACMP cluster. Rack-Mounted Storage Subsystems
The following table shows the SCSI-2 Single-Ended, SCSI-2 differential, and SSA cabling that HACMP 4.3.1 supports.
Maximum
Number of
Enclosures
Type Adapter Enclosure per Bus
SCSI-2 6209 7131-105 2
Differential 7137-413 2
(16-bit) 7137-414 2
7137-415 2
7137-513 2
7137-514 2
7137-515 2
SCSI 2415 7027-HSC 1
Single-Ended 6208
SCSI-2 2420 7137-413 2
Differential 7137-414 2
(8-bit) 7137-415 2
7137-513 2
7137-514 2
7137-515 2
SCSI-2 2416 7135-110 2
Differential
(16-bit)
SCSI-2 2412 7135-210 2
Differential
(16-bit)
SCSI-2 2416 7027-HSD 1
Differential or 2412 7131-105 2
(16-bit) 7137-413 2
7137-414 2
7137-415 2
7137-513 2
7137-514 2
7137-515 2
7204-317 14
7204-325 14
7204-339 14
SSA 6214 7133-020 96 disks
or 6216 7133-600 96 disks
7133-D40 96 disks
7133-T40 96 disks
7131-405 4
SCSI-2 Differential Disk Cabling for HACMP: The cabling configurations in the following tables assume the processors are at the end of the bus (just before each terminator) and the storage devices are connected to the bus between two of the processors. The first table lists the available y-cables. Y-cables have three legs that are called base, long leg, and short leg. The first table shows what you can connect to each leg. The cables listed under the long leg and short leg columns can be found in the subsequent table under the cable name column except for the terminator, which is supplied with the y-cable.
.--------+---------+-----------+--------------+-------------. | Y-Cable| | Long Leg | | | | Feature| Base to | to Device | | Length | | Number | Adapter | Cable | Short Leg | (m) Notes | |--------+---------+-----------+--------------+-----+-------| | 2114 | 6209 | 7131-105 | Terminator, | .94 | 16-bit| | | | 7137-413 | System-to- | | | | | | 7137-414 | System | | | | | | 7137-415 | Cable | | | | | | 7204-339 | | | | |--------+---------+-----------+--------------+-----+-------| | 2422 | 2420 | 7137-413 | Terminator, | .765| 8-bit| | | | 7137-414 | System-to- | | | | | | 7137-415 | System | | | | | | 7137-513 | Cable | | | | | | 7137-514 | | | | | | | 7137-515 | | | | | | | 7204-339 | | | | |--------+---------+-----------+--------------+-----+-------| | 2426 | 2416 | 7027-HSD | Terminator, | .94 | 16-bit| | | or 2412 | 7131-105 | System-to- | | | | | | 7137-413 | System | | | | | | 7137-414 | Cable | | | | | | 7137-415 | | | | | | | 7137-513 | | | | | | | 7137-514 | | | | | | | 7137-515 | | | | | | | 7204-317 | | | | | | | 7204-325 | | | | | | | 7204-339 | | | | |--------+---------+---------- +--------------+-----+-------| | 2427 | 2416 | 7135-110 | Terminator, | .94 | 16-bit| | | | | System-to-| | | | | | | System | | | | | | | Cable | | | |--------+---------+-----------+--------------+-----+-------| | 2427 | 2412 | 7135-210 | Terminator, | .94 | 16-bit| | | | | System-to-| | | | | | | System | | | | | | | Cable | | | '--------+---------+-----------+--------------+-----+-------'
.-------+----------+----------+-------+------------------. |Cable | From | To | | | |Feature| Cable/ | Cable/ | Length| | |Number | Device | Device | (m) | Cable Name | |-------+----------+----------+-------+------------------| | 2423 | Y-cable | Y-cable | 2.5 | System-to-System | | | | | | Cable (8-bit) | | 2424 | Y-cable | Y-cable | 0.6 | System-to-System | | | | | | Cable (16-bit) | | 2425 | Y-cable | Y-cable | 2.5 | System-to-System | | | | | | Cable (16-bit) | |-------+----------+----------+-------+------------------| | 2845 | Y-cable | 7204-317 | 0.6 | 7204 16-bit | | | 7204-317 | 7204-317 | | Cable | | | Y-cable | 7204-325 | | | | | 7204-325 | 7204-325 | | | | | Y-cable | 7204-329 | | | | | 7204-329 | 7204-329 | | | |-------+----------+----------+-------+------------------| | 2846 | Y-cable | 7204-317 | 2.5 | 7204 16-bit | | | 7204-317 | 7204-317 | | Cable | | | Y-cable | 7204-325 | | | | | 7204-325 | 7204-325 | | | | | Y-cable | 7204-329 | | | | | 7204-329 | 7204-329 | | | |-------+----------+----------+-------+------------------| |2882 | Y-cable | 7131-105 | 1.0 | 7131-105 Cable | | | 7131-105 | 7131-105 | | | |-------+----------+----------+-------+------------------| |2846 | Y-cable | 7131-105 | 2.5 | 7131-105 Cable | | | 7131-105 | 7131-105 | | | |-------+----------+----------+-------+------------------| |2885 | Y-cable | 7131-105 | 4.5 | 7131-105 Cable | | | 7131-105 | 7131-105 | | | |-------+----------+----------+-------+------------------| |2870 | Y-cable | 7131-105 | 12.0 | 7131-105 Cable | | | 7131-105 | 7131-105 | | | |-------+----------+----------+-------+------------------| |2869 | Y-cable | 7131-105 | 14.0 | 7131-105 Cable | | | 7131-105 | 7131-105 | | | |-------+----------+----------+-------+------------------| |2868 | Y-cable | 7131-105 | 18.0 | 7131-105 Cable | | | 7131-105 | 7131-105 | | | '-------+----------+----------+-------+------------------+
.---------+---------+----------+---------+----------------. | Cable | From | To | | | | Feature | Cable/ | Cable/ | Length | | | Number | Device | Device | (m) | Cable Name | |---------+---------+----------+---------+----------------| | 9158 | Y-cable | 7131-105 | 1.0 | 7131-105 Cable | | 9132 | Y-cable | 7131-105 | 2.5 | 7131-105 Cable | | 9161 | Y-cable | 7131-105 | 4.5 | 7131-105 Cable | | 9146 | Y-cable | 7131-105 | 12.0 | 7131-105 Cable | | 9145 | Y-cable | 7131-105 | 14.0 | 7131-105 Cable | | 9144 | Y-cable | 7131-105 | 18.0 | 7131-105 Cable | |---------+---------+----------+---------+----------------| | 3133 | 2415 | 7027-HSC | 3.0 | 7027-HSC Cable | | 3134 | 2415 | 7027-HSC | 6.0 | 7027-HSC Cable | | 3133 | 6208 | 7027-HSC | 3.0 | 7027-HSC Cable | | 3134 | 6208 | 7027-HSC | 6.0 | 7027-HSC Cable | |---------+---------+----------+---------+----------------| | 3137 | Y-cable | 7027-HSD | 12.0 | 7027-HSD Cable | | 3138 | Y-cable | 7027-HSD | 18.0 | 7027-HSD Cable | |---------+---------+----------+---------+----------------| | 2901 | Y-cable | 7135-110 | 0.6 | 7135 Cable | | 2902 | Y-cable | 7135-110 | 2.4 | 7135 Cable | | 2905 | Y-cable | 7135-110 | 4.5 | 7135 Cable | | 2912 | Y-cable | 7135-110 | 12.6 | 7135 Cable | | 2914 | Y-cable | 7135-110 | 14.6 | 7135 Cable | |---------+---------+----------+---------+----------------| | 2002 | Y-cable | 7137-413 | 4.0 | 7137 Cable | | | | 7137-414 | | (8-bit to | | | | 7137-513 | | 16-bit) | | | | 7137-514 | | | | | | 7137-515 | | | |---------+---------+----------+---------+----------------| | 2014 | Y-cable | 7137-413 | 2.0 | 7137 Cable | | | (2426) | 7137-414 | | (16-bit) | | | | 7137-415 | | | | | | 7137-513 | | | | | | 7137-514 | | | | | | 7137-515 | | | |---------+---------+----------+---------+----------------| |3001 | 7137-413| 7137-413 | 2.0 | 7137 System | | | 7137-414| 7137-414 | | to-System | | | 7137-415| 7137-415 | | Cable | | | 7137-513| 7137-513 | | | | | 7137-514| 7137-514 | | | | | 7137-515| 7137-515 | | | '---------+---------+----------+---------+----------------' SSA Disk Cabling for HACMP 4.3.1: HACMP 4.3.1 supports all of the announced SSA cables and Fiber Optics Channel Extenders. Refer to the appropriate system manuals for cabling information. Software Requirements: HACMP 4.3.1 requires AIX Version 4.3.2 (5765-C34), or later. HACMP 4.3.1 SP configurations require Parallel System Support Programs for AIX, Version 3.1 (5765-D51), or later. Each processor within a high-availability server complex requires the licensed program HACMP 4.3.1 to be installed. Except during the upgrade process from earlier releases of HACMP Version 4, all processors in the HACMP 4.3.1 server complex must be at the same AIX operating system level, including PTFs and maintenance upgrades. Some of the devices supported in HACMP 4.3.1 may require a later release level of the AIX operating system; refer to the specific hardware announcement for the AIX release levels required by the hardware. The HAView facility requires the installation of TME 10™ NetView® for AIX (5697-NVW). Compatibility: HACMP 4.3.1 (5765-D28) is not compatible with the previous releases of the licensed product:
The Version Compatibility function is intended to ease migration for HACMP 4.1, and 4.2 customers, and is not intended to provide long-term compatibility between versions of the product. While HACMP 4.3.1 Enhanced Scalability feature does not interoperate with the other HACMP features, its configuration and customization interfaces are identical. Except for the stated limitations, the Enhanced Scalability feature is functionally compatible with the HAS feature. Limitations: HACMP 4.3.1 is designed to support client users on a LAN using TCP/IP. HACMP monitors and performs IP address switching for the following TCP/IP-based communications adapters on cluster nodes:
HACMP does not by itself execute a high-availability function beyond the nodes in an HACMP cluster. Since HACMP 4.3 is highly configurable, it is the customer's responsibility to determine how and to what extent high availability is implemented. Limitations of the HAS and CRM Features: Supports clusters of up to eight systems. Limitations of the HANFS for AIX Feature
Limitations of the ES and ESCRM Features
Environmental Conditions that Affect the Use of HACMP
Performance Considerations: HACMP 4.3.1 cluster performance can be measured and reported many ways. In a Mutual takeover/Partitioned Workload Cluster environment, the user's applications and data are spread across two to eight machines in a cluster. Data management and application management can be placed under the control of a single node for efficiency or on each node for performance. In this partitioned environment, minimal interaction between nodes in a cluster derives high efficiency in each node. When a fallover occurs and the backup machine takes over for a failed node, performance is degraded for that period of time when the node is down. In data sharing, LAN and file system overhead and data contention can reduce CPU efficiency. Where data must be shared, the concurrent access configuration can be utilized, but less efficiently than a single system because distributed locks must be maintained between cluster processors. Planning InformationCustomer Responsibilities: Customers who purchase two or more HACMP licenses are free to replicate the contents of the following file sets throughout their enterprise:
Security, Auditability, and ControlThe announced program uses the security and auditability features of AIX Version 4.3 for Servers. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Ordering InformationNew LicensesThe ordering information for new licenses is unchanged by this announcement. Refer to Software Announcement 298-363 , dated October 5, 1998, for complete details. Current LicenseesCurrent licensees of 5765-D28 who have not paid a media process charge are encouraged to call IBM Direct at 800-426-2255. A 5692-AIX SPO order is mandatory for shipments of program distribution media and publications. Current licensees of 5765-D28 who have already paid a media process charge are encouraged to order MES updates by calling 800-879-2755. Before you call this number, IBM Software Delivery and Fulfillment (SDF) requires all AIX/6000® licensed programs installed on any RS/6000 hardware be installed for the customer's appropriate hardware and software serial numbers on AAS. If these conditions are met, SDF will enter an order for an MES to ship the release and will process the installation of the MES. The hours of operation are Monday through Friday, 7:00 a.m. to 4:00 p.m. mountain time. SDF will request the following information from the caller:
The local IBM office is responsible for:
If SDF is unable to fulfill a request, SDF will refer the customer to an IBM representative. * PBOTC = Processor-Based One-Time Charge Delete and add the appropriate feature from the table below under the customer's 5692-AIX record to generate an MES order which will cause media and licensed program hardcopy entitled publications to be shipped on a given date. To ensure publications are shipped feature 3470 must not be on the 5692-AIX record.
Program Feature
Program Name Number Number
High Availability 5765-D28 0882
Cluster Multi-Processing
for AIX, Version 4.3.1
High Availability
Subsystem
High Availability 5765-D28 0883
Cluster Multi-Processing for
for AIX, Version 4.3.1
Concurrent Resource
Manager
High Availability 5765-D28 0884
Cluster Multi-Processing
for AIX, Version 4.3.1
High Availability
Network File System
High Availability 5765-D28 0885
Cluster Multi-Processing
for AIX, Version 4.3.1
Enhanced Scalability
Program Feature
Program Name Number Number
High Availability 5765-D28 0886
Cluster Multi-Processing
for AIX, Version 4.3.1
Enhanced Scalability
Concurrent Resource
Manager
Program UpgradeRefer to Software Announcement 298-363 , dated October 5, 1998, for complete details. AIX Upgrade Protection Plan: Existing HACMP customers who have subscribed to the Upgrade Protection Plan (5692-ADV) are eligible to receive the mod level updates in this announcement. For existing HACMP customers to receive the new upgrade, it is necessary to place an MES order under 5692-ADV to delete and then add the same supply feature based on the HACMP component they purchased under their Upgrade Protection contract. For example, if you want to receive the update for:
Customers who want to enroll in AIX Upgrade Protection Plan for the first time for HACMP products can do so by selecting the appropriate price feature numbers as announced in Software Announcement 298-463 , dated December 15, 1998. The planned availability date for HACMP 4.3.1 under Upgrade Protection is August 13, 1999. System Program Order (SPO) (5692-AIX): A 5692-AIX SPO is mandatory for shipments of program distribution and publications. The individual licensed program orders (for example, 5765-D28) are for registration and billing purposes only. No shipment occurs under these orders. To receive shipment of machine-readable materials stacked on CD-ROM requires an SPO (5692-AIX). Billing for the media type selected is generated under the SPO. To prevent additional billing expenses, place only one SPO order per machine. Select one of the following (5692-AIX) feature numbers for the licensed program hardcopy entitled publications, along with feature # 9001 for asset registration to be shipped on a given date.
Program Feature
Program Name Number Number
High Availability Cluster 5765-D28 0882
Multi-Processing for AIX,
Version 4.3.1
High Availability
Subsystem
High Availability Cluster 5765-D28 0883
Multi-Processing for AIX,
Version 4.3.1
Concurrent Resource
Manager
High Availability Cluster 5765-D28 0884
Multi-Processing for AIX,
Version 4.3.1
High Availability
Network File System
High Availability Cluster 5765-D28 0885
Multi-Processing for AIX,
Version 4.3.1
Enhanced Scalability
High Availability Cluster 5765-D28 0886
Multi-Processing for AIX,
Version 4.3.1
Enhanced Scalability
Concurrent
Resource Manager
Under SPO 5692-AIX, feature number 3470 can be used to suppress hardcopy documentation. To order entitled hardcopy documentation only, order feature number 3430. Terms and ConditionsLicensing: IBM International Program License Agreement. Proofs of Entitlement (PoE) are required for all authorized use. Program Services: Available until December 31, 2001. Program service for HACMP V4.3.0 is also still available until December 31, 2001. Money-Back Guarantee: Two-month, money-back guarantee Copy and Use on Home/Portable Computer: No Other Support: AIX (when available) Volume Orders: Yes, contact your IBM representative Passport Advantage Applies: No Passport Advantage Subscription Applies: No Upgrades: Customers can acquire upgrades up to the currently authorized level of use of the qualifying programs. AIX/UNIX Upgrade Protection Applies: Yes Entitled Upgrade for Current AIX/UNIX Upgrade Protection Licensees: Yes AS/400® Software Subscription Applies: No Educational Allowance Available: Yes, to qualified educational institution customers. ChargesThe charges provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative. Refer to Software Announcement 298-363 , dated October 5, 1998, for complete details. Variable Charges: The applicable processor based one-time charge (PBOTC) will be based on the group of the designated machine on which the program is licensed for use. If the program is designated to a processor in a group for which no charge is listed above, the charge of the next higher group listed applies. For movement to a machine in a higher group, an upgrade charge equal to the difference in the then current charges between the two groups will apply. For movement to a machine in a lower group, there will be no adjustment or refund of charges paid. Customer Financing: Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms and availability may vary by country. Contact your local Global Financing organization. Country organizations are listed on the Web at: Call Now to OrderTo order, contact the IBM Americas Call Centers, your local IBM representative, or your IBM Business Partner. IBM Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Phone: 800-IBM-CALL
Fax: 800-2IBM-FAX
Internet: ibm_direct@vnet.ibm.com
Mail: IBM Americas Call Centers
Dept. RE001
P.O. Box 2690
Atlanta, GA 30301-2690
Reference: RE001
To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU.
Note: Shipments will begin after the planned availability date.
Trademarks
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