IBM Rational Asset Manager V7.5.1 delivers improved usability, along with new integrations to help catalog, govern, and share software and systems development assets
IBM United States Software Announcement 211-465October 25, 2011
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| At a glance |
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IBM® Rational® Asset Manager V7.5.1 delivers improved usability, along with new and updated integrations to help users catalog, govern, and share software and systems development assets.
Rational Asset Manager is a Jazz™.net project. You can:
- Interact directly with the Jazz development teams and other community members
- Download product trials and milestones
- Track progress
- Offer direct feedback
- Watch IBM using Jazz products
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| Overview |
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Rational Asset Manager V7.5.1 delivers improved usability, along with new and updated integrations to help users catalog, govern, and share software and systems development assets.
Catalog, govern and share formal outputs to:
- Enable strategic reuse of designs, business cases, code, components, tests, and more
- Discover information about enterprise assets, how they relate, who owns them, and where to get them
- Improve the efficiency and quality of formal hand offs
To order, contact your IBM representative, an IBM Business Partner, or the Americas Call Centers at: 800-IBM-CALL Reference: YE001
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| Key prerequisites |
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For details, refer to the Hardware requirements and the Software requirements sections.
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| Planned availability date |
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- October 28, 2011: Electronic availability
- November 4, 2011: Media availability
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| Description |
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Rational Asset Manager V7.5.1 enhancements and their benefits include improved usability:
- Allow customization of the asset details layout
- Allow easier to manage large numbers of user licenses
- Include localization support for asset names and descriptions, making assets more consumable by geographically dispersed users
- Deliver consistent filter options for lists of assets, types, schemas, attributes, and relationships
- Allow users can manage their subscriptions and notifications with more control on their profile
Easier management for asset lifecycles
- New reporting information for asset life-cycle details
- Instructions and guidance that are not configurable for each state in a lifecycle, making it easier for reviewers to understand what is needed
- Master lifecycles allow administrators to propagate changes throughout the entire system, while still allowing customization at the community and asset level
Increased performance
- Users can now use an applet to improve the speed and reliability of their uploads and downloads.
- The underlying architecture of the storage and management of asset relationships is improved, increasing the speed of activities when making changes to asset relationships.
New and updated integrations
- Can now function as an OSGi bundle repository, enabling users to manage their OSGi bundles along with other related assets.
- Asset attributes and categories are available for reporting in the integration with Rational Insight.
- A new policy is provided to create a Service Request in IBM Tivoli® CCMDB when an asset enters a specific state.
- An add-in for Microsoft™ Office enables business users to update Microsoft Office artifacts more easily.
- IBM Lotus® Connections user can now publish files using the updated iWidget.
- The Java™ API can now be used to create policies
- WebSphere® Application Server is now bundled with the product, replacing the previously bundled embedded WebSphere Application Server (eWAS).
Section 508 of the US Rehabilitation Act
Rational Asset Manager is capable as of November 4, 2011 , when used in accordance with associated IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following website
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| Availability of national languages |
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Product description Language General availability date
Ratl Asset Mgr Std Ed V7.5.1 Multilingual November 4, 2011
(French, Korean,
Chinese-Simplified,
Spanish,
Portuguese-Brazilian,
German, Japanese,
Chinese-Traditional,
English, Italian)
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| Program number |
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Program number VRM Program name 5724-Z02 7.5.1 IBM Rational Asset Manager
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| Offering Information |
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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| Publications |
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No publications are shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
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| Technical information |
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Specified operating environment
Hardware requirements
Disk space
- Server: Minimum: 5 GB (with embedded WebSphere Application Server and DB2® Enterprise Server Edition), Rational Team Concert™ is a required component that you must install as part of the IBM Rational Asset Manager installation. Rational Team Concert requires an additional 250MB of disk space for the server files, and the Rational Team Concert database needs 5 GB+ of free space. If you plan to add Rational ClearCase® or ClearQuest® clients, consult their disk space requirements.
- Client: Minimum -- 500 MB.
Display
- Server: 1024 x 768 display minimum using 256 colors (or higher for best results)
- Client: 1024 x 768 display minimum using 256 colors (or higher for best results)
Memory
- Server: Minimum: 2 GB RAM (with embedded WebSphere Application Server, DB2 Enterprise Server Edition and Rational Team Concert) or 3 GB (with Rational ClearCase or ClearQuest clients)
- Client: Minimum: 512 MB RAM
Other hardware
- Server and client: Microsoft mouse or compatible pointing device
Processor
- Server: Minimum: 2 GHz Intel™ Pentium4, dual CPU (or higher for best results)
- Client: Minimum: 1.4 GHz Intel Pentium™ 4 (or higher for best results)
Software requirements
Rational Asset Manager Standard Edition V7.5.1
Application servers
- Apache Tomcat 5.5 and future fix packs
- Embedded version of WebSphere Application Server V6.1 with ISC and future fix packs
- WebSphere Application Server V6.1.0.35 and future fix packs
- WebSphere Application Server V7.0.0.17 and future fix packs
- Embedded version of IBM WebSphere Application Server V7.0 and future fix packs
Databases
- DB2 Enterprise Server Edition 9.5 and future fix packs
- DB2 Enterprise Server Edition 9.7 and future fix packs
- Microsoft SQL Server 2008 and future fix packs
- Oracle Database 10g Enterprise Edition Release 2 and future fix packs
- Oracle Database 11g Enterprise Edition Release 1 and future fix packs
- Oracle Database 11g Enterprise Edition Release 2 and future fix packs
- Microsoft SQL Server Enterprise Edition 2008 R2 and future fix packs
- Oracle Database 10g Enterprise Edition Release 1 and future fix packs
Eclipse Runtime Environment:
- IBM Eclipse SDK V3.4.2 and future fix packs, modification levels, and their fix packs
- IBM Eclipse SDK V3.5 and future releases, modification levels, and fix packs
- IBM Eclipse SDK V3.6 and future modification levels and their fix packs
Identity management
- Microsoft Active Directory 2003 and future fix packs
- IBM Tivoli Directory Server 6.2 and future mod levels and their fix packs
- IBM Tivoli Directory Server 6.3 and future mod levels and their fix packs
Installation: Capilano Components (IBM Installation Manager and IBM Packaging Utility) V1.5 and future fix packs
Java 2 SE Runtime Environment: IBM Java SDK 6.0.9 and future fix packs
Web browsers
- Microsoft Internet Explorer 8.0 and future fix packs
- Microsoft Internet Explorer 7.0 and future fix packs
- Mozilla Firefox 3.6 and future fix packs
- Mozilla Firefox 5.0
- Mozilla Firefox 6.0 and future fix packs
Operating systems
AIX®
- AIX V7.1 POWER® System
- AIX V6.1 POWER System
Linux™
- SUSE Linux Enterprise Server (SLES) 10 SP4 x86-32
- SUSE Linux Enterprise Server (SLES) 10 SP4 x86-64
- SUSE Linux Enterprise Server (SLES) 11 SP1 x86-64
- SUSE Linux Enterprise Server (SLES) 11 SP1 System z®
- SUSE Linux Enterprise Server (SLES) 11 SP1 x86-32
- SUSE Linux Enterprise Server (SLES) 10 System z
- Red Hat Enterprise Linux (RHEL) Workstation 6 Update 1 x86-32
- Red Hat Enterprise Linux (RHEL) Server 6 Update 1 x86-32
- Red Hat Enterprise Linux (RHEL) 5 Update 5 Advanced Platform System z
- Red Hat Enterprise Linux (RHEL) 5 Update 6 Advanced Platform x86-32
- Red Hat Enterprise Linux (RHEL) 5 Update 6 Advanced Platform x86-64
- Red Hat Enterprise Linux (RHEL) Server 6 x86-32
Mac OS
- Mac OS X 10.5 Leopard x86-32
- Mac OS X 10.5 Leopard x86-64
- Mac OS X 10.7 Lion x86-64
- Mac OS X 10.7 Lion x86-32
- Mac OS X 10.6 Snow Leopard x86-32
- Mac OS X 10.6 Snow Leopard x86-64
Windows™
- Windows Server 2003 R2 Enterprise Edition x86-64
- Windows Server 2003 R2 Enterprise Edition x86-32
- Windows 7 Professional x86-64
- Windows 7 Enterprise x86-64
- Windows 7 Professional x86-32
- Windows 7 Enterprise x86-32
- Windows XP SP3 Professional x86-32
- Windows 7 Ultimate x86-32
- Windows 7 Ultimate x86-64
- Windows Server 2008 R2 Enterprise Edition x86-64
- Windows Server 2003 SP2 Enterprise Edition x86-64
- Windows Server 2003 SP2 Enterprise Edition x86-32
- Windows Server 2008 Enterprise Edition x86-32
- Windows Server 2008 Enterprise Edition x86-64
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Packaging
IBM Rational Asset Manager
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Licensed function title Product group Product
category
IBM Rational Asset Manager Design and Design and
Enterprise Edition Collaborator Construction Construction
IBM Rational Asset Manager Design and Design and
Enterprise Edition Publisher Construction Construction
IBM Rational Asset Manager Design and Design and
Standard Edition Construction Construction
Program name PID Charge unit
number description
IBM Rational Asset Manager 5724-Z02 Per Authorized User
Enterprise Edition Collaborator Single Install for
System z
IBM Rational Asset Manager 5724-Z02 Per Floating User
Enterprise Edition Collaborator Single Install
IBM Rational Asset Manager 5724-Z02 Per Floating User
Enterprise Edition Collaborator Single Install for
System z
IBM Rational Asset Manager 5724-Z02 Per Authorized User
Enterprise Edition Collaborator Single Install
IBM Rational Asset Manager 5724-Z02 Per Floating User
Enterprise Edition Publisher Single Install for
System z
IBM Rational Asset Manager 5724-Z02 Per Floating User
Enterprise Edition Publisher Single Install
IBM Rational Asset Manager 5724-Z02 Per Authorized User
Enterprise Edition Publisher Single Install
IBM Rational Asset Manager 5724-Z02 Per Authorized User
Enterprise Edition Publisher Single Install for
System z
IBM Rational Asset Manager Standard 5724-Z02 Per Authorized User
Edition Single Install for
System z
IBM Rational Asset Manager Standard 5724-Z02 Per Authorized User
Edition Single Install
Charge metrics definitions
Authorized User Single Install
Authorized User Single Install is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. An Install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. The program may be installed on any number of computers or servers, but if the Authorized User has accessed or has access to more than one Install of the program, the Authorized User requires a separate entitlement for each such Install. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program on each Install in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.
Note: Some programs may be licensed where devices are considered users. In that case the following applies: Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate User of the program and requires an entitlement as if that device were a person.
Floating User Single Install
Floating User Single Install is a unit of measure by which the program can be licensed. A Floating User is a person who is accessing the program at any particular point in time. An Install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. The program may be installed on any number of computers or servers, but if the Floating User simultaneously accesses more than one Install of the program, the Floating User requires a separate entitlement for each such Install. Licensee must obtain separate entitlements for each Floating User simultaneously accessing the program on each Install in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means.
Note: Some programs may be licensed where devices are considered users. In that case the following applies: Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate User of the program and requires an entitlement as if that device were a person.
Passport Advantage program licenses
Rational Asset Manager
Part description Part
number
IBM Rational Asset Manager Standard Edition
Ratl Asset Mgr Std Ed Per Author User Single Install E07RCLL
Annual SW S&S Rnwl
Ratl Asset Mgr Std Ed Per Author User Single Install D0B20LL
Initl FT Lic+S&S 12 Mo
Ratl Asset Mgr Std Ed Per Author User Single Install D0B03LL
Lic + SW S&S 12 Mo
Ratl Asset Mgr Std Ed Per Author User Single Install SW D0B04LL
S&S Reinstate 12 Mo
Ratl Asset Mgr Std Ed Per Author User Single Install E07S4LL
Subsq FT Lic+S&S 12 Mo
IBM Rational Asset Manager Enterprise Edition Publisher Ratl Asset Mgr Entp ED Pub Per Author User Single E07RMLL Install Annual SW S&S Rn Ratl Asset Mgr Entp ED Pub Per Author User Single D0B22LL Install Initl FT Lic+S&S Ratl Asset Mgr Entp ED Pub Per Author User Single D0B0TLL Install Lic + SW S&S 12 Ratl Asset Mgr Entp ED Pub Per Author User Single D0B0ULL Install SW S&S Reinstate Ratl Asset Mgr Entp ED Pub Per Author User Single E07S6LL Install Subsq FT Lic+S&S Ratl Asset Mgr Entp ED Pub Per Floating User Single E07RNLL Inst Annual SW S&S Rnwl Ratl Asset Mgr Entp ED Pub Per Floating User Single D0BK6LL Inst Initl FT Lic+S&S Ratl Asset Mgr Entp ED Pub Per Floating User Single D0B0WLL Inst Lic + SW S&S 12 Mo Ratl Asset Mgr Entp ED Pub Per Floating User Single D0B0XLL Inst SW S&S Reinstate Ratl Asset Mgr Entp ED Pub Per Floating User Single E0833LL Inst Subsq FT Lic+S&S
IBM Rational Asset Manager Enterprise Edition Collaborator Ratl Asset Mgr Enpt Ed Coll Per Author User Single E07RULL Install Annual SW S&S R Ratl Asset Mgr Enpt Ed Coll Per Author User Single D0B23LL Install Initl FT Lic+S& Ratl Asset Mgr Enpt Ed Coll Per Author User Single D0B1BLL Install Lic + SW S&S 12 Ratl Asset Mgr Enpt Ed Coll Per Author User Single D0B1CLL Install SW S&S Reinstat Ratl Asset Mgr Enpt Ed Coll Per Author User Single E07S7LL Install Subsq FT Lic+S& Ratl Asset Mgr Enpt Ed Coll Per Floating User Single E07RWLL Inst Annual SW S&S Rn Ratl Asset Mgr Enpt Ed Coll Per Floating User Single D0BK9LL Inst Initl FT Lic+S&S Ratl Asset Mgr Enpt Ed Coll Per Floating User Single D0B1FLL Inst Lic + SW S&S 12 Ratl Asset Mgr Enpt Ed Coll Per Floating User Single D0B1GLL Inst SW S&S Reinstate Ratl Asset Mgr Enpt Ed Coll Per Floating User Single E0836LL Inst Subsq FT Lic+S&S
Passport Advantage trade-up licenses
Rational Asset Manager
Precursor product Trade-up product Trade-up
part
number
IBM Rational Asset Manager
Enterprise Edition
Publisher
IBM Rational Asset Manager RAM Ent ED Pub from RAM D0B0VLL
Standard Edition Std ED Per Auth Usr Single
Install Trade Up Lic + S
Passport Advantage supply
Program name/description Part
number
Ratl Asset Mgr Std Ed V7.5.1
IBM Rational Asset Mgr Enterprise Ed V7.5.1 BT0FDML
Multiplatform Multilingual Mpk
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Ratl Asset Mgr Std Ed V7.5.1
Entitled maintenance Media packs description Part offerings description number IBM Rational Asset Manager IBM Rational Asset Mgr BT0FDML Standard Edition per Enterprise Ed V7.5.1 Authorized User Single Multiplatform Multilingual Install Mpk IBM Rational Asset Manager IBM Rational Asset Mgr BT0FDML Standard Edition per Enterprise Ed V7.5.1 Authorized User Single Multiplatform Multilingual Install for System Z Mpk
Cross-platform products
Cross-platform products for use on System z
Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement
IBM Rational Asset Manager Standard Edition Ratl Asset Mgr Std Ed Per Au Us Single Inst System z E07RILL Annual SW S&S Rnwl Ratl Asset Mgr Std Ed Per Au Us Single Inst System z D0BK3LL Initl FT Lic+S&S 12 Mo Ratl Asset Mgr Std Ed Per Au Us Single Inst System z D0B0JLL Lic + SW S&S 12 Mo Ratl Asset Mgr Std Ed Per Au Us Single Inst System z SW D0B0KLL S&S Reinstate 12 Mo Ratl Asset Mgr Std Ed Per Au Us Single Inst System z E0830LL Subsq FT Lic+S&S 12 Mo
IBM Rational Asset Manager Enterprise Edition Publisher Ratl Asset Mgr Entp ED Pub Per Au Us Single Inst System E07RLLL z Annual SW S&S Rn Ratl Asset Mgr Entp ED Pub Per Au Us Single Inst System D0BK5LL z Initl FT Lic+S&S Ratl Asset Mgr Entp ED Pub Per Au Us Single Inst System D0B0QLL z Lic + SW S&S 12 Ratl Asset Mgr Entp ED Pub Per Au Us Single Inst System D0B0RLL z SW S&S Reinstate Ratl Asset Mgr Entp ED Pub Per Au Us Single Inst System E0832LL z Subsq FT Lic+S&S Ratl Asset Mgr Entp ED Pub Per Float User Sngl In E07RPLL Systemz Annual SW S&S Rn Ratl Asset Mgr Entp ED Pub Per Float User Sngl In D0BK7LL Systemz Initl FT Lic+S&S Ratl Asset Mgr Entp ED Pub Per Float User Sngl In D0B0YLL Systemz Lic + SW S&S 12 Ratl Asset Mgr Entp ED Pub Per Float User Sngl In D0B0ZLL Systemz SW S&S Reinstate Ratl Asset Mgr Entp ED Pub Per Float User Sngl In E0834LL Systemz Subsq FT Lic+S&S
IBM Rational Asset Manager Enterprise Edition Collaborator Ratl Asset Mgr Enpt Ed Coll Per Au Us Single Inst E07RVLL System z Annual SW S&S R Ratl Asset Mgr Enpt Ed Coll Per Au Us Single Inst D0BK8LL System z Initl FT Lic+S& Ratl Asset Mgr Enpt Ed Coll Per Au Us Single Inst D0B1DLL System z Lic + SW S&S 12 Ratl Asset Mgr Enpt Ed Coll Per Au Us Single Inst D0B1ELL System z SW S&S Reinstat Ratl Asset Mgr Enpt Ed Coll Per Au Us Single Inst E0835LL System z Subsq FT Lic+S& Ratl Asset Mgr Enpt Ed Coll Per Float User Sngl In E07RXLL Systemz Annual SW S&S R Ratl Asset Mgr Enpt Ed Coll Per Float User Sngl In D0BKALL Systemz Initl FT Lic+S& Ratl Asset Mgr Enpt Ed Coll Per Float User Sngl In D0B1HLL Systemz Lic + SW S&S 12 Ratl Asset Mgr Enpt Ed Coll Per Float User Sngl In D0B1ILL Systemz SW S&S Reinstat Ratl Asset Mgr Enpt Ed Coll Per Float User Sngl In E0837LL Systemz Subsq FT Lic+S&
Cross-platform product for use on System z IFL engines
Order the part numbers that follow when the product is intended to run on the Linux operating system on System z IFL engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.
Trade-up licenses for cross-platform products
Rational Asset Manager
Precursor product Trade-up product Part
number
IBM Rational Asset Manager
Enterprise Edition
Publisher
IBM Rational Asset Manager RAM Ent ED Pub from RAM D0B0SLL
Standard Edition Std ED Per AU Single Inst
System z Trade Up Lic + S
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
License Information form number
Program name Program Form number
number
Rational Asset Manager 5724-Z02 L-MREI-8LHLDY
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Usage restriction
Yes. For additional information refer to the License Information Document that is available on the IBM Software License Agreement website
Software Subscription and Support (Software Maintenance)
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
System i Software Maintenance applies
No
Educational allowance available
Not applicable.
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| Prices |
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Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
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| Order now |
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization,
can add your name to the mailing list for catalogs of IBM products.
Note: Shipments
will begin after the planned availability date.
Trademarks
Jazz and Rational Team Concert are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, Rational, Tivoli, Lotus, WebSphere, Passport Advantage, DB2, ClearCase, ClearQuest, AIX, POWER, System z, Express, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
Intel and Pentium are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
