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IBM Lotus Expeditor is a managed framework for integrating new and existing applications together to help optimize business processes

IBM United States Software Announcement 208-436
December 2, 2008

 
 ENUS208-436.PDF (121KB)

Table of contents   Document options  
Overview Overview Offering Information Offering Information
Key prerequisites Key prerequisites Publications Publications
Planned availability dates Planned availability dates Technical information Technical information
Description Description Software Services Software Services
Product positioning Product positioning Ordering information Ordering information
Statement of direction Statement of direction Terms and conditions Terms and conditions
Reference information Reference information  IBM  Electronic Services IBM Electronic Services
Program number Program number Prices Prices
Education support Education support Order now Order now
 
Printable version Printable version

 
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Overview
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IBM® Lotus® Expeditor 6.2 software provides a framework where new and existing applications can be integrated together into a composite desktop, which helps optimize the information that employees need and accelerate business processes. It is ideal for use by task-oriented employees and processes such as bank tellers, call center staff, insurance adjusters, healthcare professionals, kiosks, travel agents, retail sales, and other customer care applications.

By delivering functions in an optimal manner with increased usability, Expeditor can help enable I/T organizations to optimize information for the task at hand, so that businesses can cut seconds or even minutes off of their customer care processes.

Expeditor assists developers with the creation and deployment of customer care applications that can provide:

  • A compelling and productive user interface. Optimizes information to help users easily navigate between and integrate various applications into a single composite desktop, speeding productivity and responsiveness to customers.
  • Business process extensions. A flexible and agile user interface accommodates changing business needs quickly and with less effort.
  • Increased flexibility. Provides an open framework where industry solutions and third-party software can be integrated into your business processes.
  • Reduced risk. The underlying programming model for Expeditor is provided by Eclipse Rich Client platform, a proven and widely accepted platform for application integration.
    • Eclipse is an open source community committed to implementation of a universal development platform.

IBM Lotus Expeditor can help enable I/T organizations to integrate multiple applications together so that end users have:

  • Faster access to information. By aggregating information across multiple client and server applications Expeditor can help streamline workflow and improve employee efficiency.
  • Reduced time spent on retraining. Reuse of existing applications within the Expeditor framework can dramatically reduce the re-training of employees.
  • Reduces distractions for front line employees. Expeditor can provide roles-based access to information, to keep employees focused on customers.
  • Mobile support. Helps enable mobile employees to access business applications while in the field regardless of network connectivity.

Expeditor powers bank teller workstations, insurance desktops, call center desktops, and other customer care applications worldwide. It is an open alternative to the Microsoft® Customer Care Framework.


 
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Key prerequisites
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For details, refer to theHardware requirements and Software requirements sections.


 
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Planned availability dates
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December 2, 2008, electronic software delivery

December 19, 2008, media and documentation


 
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Description
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At the core of IBM Lotus Expeditor is the Eclipse Rich Client platform. Expeditor augments this platform with security, middleware, and an integration framework to provide customers with a supported product that has been proven in production on millions of desktops.

Desktop client

  • The Composite Application Editor (CAE) has a "drag and drop" user interface which helps enable easier wiring of data between applications. CAE provides built-in navigators for multi-level tabs, buttons and other controls.
  • LiveText selection enables developers to make detailed information about the business process or customer available at the end users' fingertips.
  • An application container makes it easy to define how each page in an application interacts with other components. This Generic Application Container supports all types of Web applications including portal, servlet, HTML and PHP.
  • Struts support now automates the addition of Java™ JAR (Java ARchive) files to Web applications.

Device client

Provides Eclipse-embedded rich client applications, local data store, transactional messaging. Runs on Microsoft Windows® Mobile Professional and Standard Editions versions 5, 6 and 6.1 and WindowsCE 5. Enhancements include startup time reductions and footprint reduction improvements and platform builder support for creating custom platforms (for example, adding optional features and plug-ins).

Server

The optional server includes the ability to register clients, perform inventory, configuration of features, provide software updates and install/uninstall of features. The Server can also be used to manage the IBM Lotus Sametime® Standard and Advanced Clients, in addition to Expeditor client software and applications.

Integrator

An integration hub for satellite locations of an enterprise such as retail outlets or remote offices. Functions as a satellite enterprise service bus (ESB), acting as a local concentrator for transactional messaging with intelligent routing and filtering of business events and data. For example, Integrator can be used as a retail store solution to transform what had been a batch data transfer process into near real-time transactional system for next-generation retail business solutions. Integrator requires no local I/T management and can be deployed on modest PC hardware. The integrator is ideally suited for retail store, bank branch, and other situations where the local concentration of and integration of data is needed.

Toolkit

  • Offers rapid application development and deployment of portlet, Web and Eclipse-based applications. Plugs into Rational® Application Developer for WebSphere® Software 7.5, Rational Software Architect for WebSphere software 7.5, Eclipse Ganymede (3.4) , WebSphere Portlet Factory 6.1, or any other Eclipse Ganymede (3.4) - based IDE environment.
  • IBM Lotus Expeditor Toolkit now provides a development environment that closely matches the true deployed client by using an installed runtime as the target platform. Consequently, the toolkit is now easier to configure and use because it derives required information (such as default properties and personality) from the deployed client workspace.
  • The new Client Services Platform Configuration Editor allows the user to create artifacts that can be used to create custom platforms for the Desktop and Device Clients. For the Desktop Client, you can create custom provisioning data to install your desired platform, as well as your platform extensions. For the Device Client, you can create custom update sites or custom platform installations.
  • New support is provided for struts-based Web applications and portlets.
  • Allows remote debugging of applications with enhanced support for simultaneous deployment of multiple bundles.

Device Runtime Environment software

Provides the ability to host server side user interfaces, locally on a laptop computer or desktop system. The IBM Device Runtime Environment software is provided with the IBM Lotus Expeditor Client software as a separate package.

Accessibility by people with disabilities

IPLA and Subscription and Support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.


 
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Product positioning
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IBM Lotus Mobile and Enterprise Access portfolio extends, with enhanced security, composite applications to mobile and rich clients, based on role, context and process. IBM Lotus Expeditor is the flagship offering of this portfolio and provides a SOA-based server managed client software to extend composite applications beyond the data center.

Positioning with regard to WebSphere Portal

IBM Lotus Expeditor and WebSphere Portal are complementary offerings. In stand-alone deployments, they deliver different types of value but when used together, the two offerings deliver role-based, process-driven composite apps on rich clients and browsers. IBM Lotus Expeditor enables portlets to be part of composite applications that have components of different underlying technologies - not just other portlets.

WebSphere Portal       IBM Lotus Expeditor
 
Client type            Browser (No            Managed client
                        management required)   (Eclipse or Web
                                               application based)
Type of operation      Connected only         Connected or
                                               Semi-connected
Elements aggregated    Portlets               Swing, ActiveX,
                                               Eclipse SWT,
                                               Portlets, IBM Lotus
                                               Forms apps, Embedded
                                               browser, Host
                                               systems, and more

Positioning with regard to IBM Lotus Forms

IBM Lotus Expeditor and IBM Lotus Forms are complementary offerings. While IBM Lotus Forms provides markup based pixel perfect forms, IBM Lotus Expeditor enables these forms to participate in composite apps, integrates them in IT processes and enables them to be created, edited, and submitted offline. This is helpful for mobile users or for users working on complex forms that require multiple sittings before they can be completed and uploaded to the server.

Markup-based                      Forms
Pixel perfect paper replacement   IBM Lotus Forms
Digital signatures                IBM Lotus Forms
Composition                       IBM Lotus Expeditor
Disconnection                     IBM Lotus Expeditor
Managed                           IBM Lotus Expeditor
Integration                       IBM Lotus Expeditor

Positioning with regard to IBM Lotus Sametime

IBM Lotus Sametime includes a subset of IBM Lotus Expeditor value that transforms it into an extensible platform for advanced collaboration. IBM Lotus Sametime customers can buy IBM Lotus Expeditor to increase the return on investment on their IBM Lotus Sametime investment by providing the capability to help combine real time communication with line-of-business workflow.

Client

Features               IBM Lotus Expeditor        IBM Lotus Sametime
 
Rich Client U/I        Yes                        Yes
Web Client             Yes                        No
Offline Portal Client  Yes                        No
Local Relational Data  Yes                        No
Transactional          Yes                        No
 messaging, container
Web services support   Yes                        Limited
Local Business Logic   Yes                        Yes
Client Install         Yes                        No
 (Network client
 installer)

Server

Features               IBM Lotus Expeditor        IBM Lotus Sametime
 
Middleware Gateway
Relational Data Sync   Yes                        No
Trans Msg G/W          Yes                        No
Provisioning
Client Install (SCI)   Yes                        No
Managed Client DMS     Yes                        No

Toolkit

Features               IBM Lotus Expeditor        IBM Lotus Sametime
 
Toolkit for rapid      Yes                        No
application
development and
deployment

 
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Statement of direction
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IBM Lotus Expeditor forms the core of SOA-managed client. Other offerings, such as IBM Lotus Notes®, IBM Lotus Sametime and IBM Lotus Symphony use this capability and augment it to provide advanced collaborative services. Over time the platform, products, and services provided by IBM Lotus Expeditor will continue to be expanded to meet the market demand.

All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.


 
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Reference information
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Refer to Software Announcement 207-184, dated August 14, 2007.

Availability of national languages

Product description          Language               General availability date
 
Device Runtime Environment   English                December 19, 2008
 V6.2.0
Expeditor Integrator V6.2.0  English                December 19, 2008
Lotus Exped Client           Multilingual           December 19, 2008
  V6.2.0                     (French, Korean,
                             Chinese-Simplified,
                             Spanish,
                             Portuguese-Brazilian,
                             German,
                             Japanese,
                             Chinese-Traditional,
                             English, Italian)
Lotus Exped V6.2.0           Multilingual           December 19, 2008
                             (French, Korean,
                             Chinese-Simplified,
                             Spanish,
                             Portuguese-Brazilian,
                             German, Japanese,
                             Chinese-Traditional,
                             English, Italian)
Lotus Expeditor Server,      Brazilian Portuguese,  December 19, 2008
 Toolkit and Client for      Chinese-Simplified, 
 Devices                     Chinese-Traditional,
                             French, German                             
                             Italian, Japanese,
                             Korean, Spanish
Lotus Client for Desktop     Arabic,                December 19, 2008
 and  Network Client         Brazilian Portuguese,
 Istaller                    Catalan,            
                             Chinese-Simplified,                   
                             Chinese-Traditional,
                             Czech, Danish,
                             Dutch/Netherlands,
                             Finnish, French,
                             German, Greek,
                             Hebrew, Hungarian,
                             Italian, Japanese,
                             Korean, Norwegian,
                             Polish, Portuguese,
                             Romanian, Russian,
                             Slovak, Slovenian,
                             Spanish, Swedish, 
                             Thai, Turkish,
                             Ukrainian 
Lotus Sametime in Lotus      Arabic,               December 19, 2008
 Expeditor                   Brazilian Portuguese,
                             Chinese-Simplified,
                             Chinese-Traditional,
                             Czech, Danish,
                             Dutch/Netherlands,
                             Finnish, French,
                             German, Greek,
                             Hebrew, Hungarian,
                             Italian, Japanese,
                             Korean, Norwegian,
                             Polish, Portuguese,
                             Russian, Spanish,
                             Swedish, Turkish

 
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Program number
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Program    VRM       Program name
number
 
5724-R12   6.2.0     IBM Device Runtime Environment
                     
5724-R09   6.2.0     IBM Lotus Expeditor

 
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Education support
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The following educational offerings are available.

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

http://www.ibm.com/services/learning/ites.wss/tp/en?pageType=tp_search

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

IBM Software Services for Lotus Education provides education to support many IBM Lotus offerings. For a complete list of offerings visit the Web site at:

http://www.lotus.com/education

 
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Offering Information
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Product information is available via the Offering Information Web site

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® Web site

http://www.ibm.com/software/passportadvantage

 
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Publications
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No publications are shipped with these products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.


 
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Technical information
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Specified operating environment

Hardware requirements

For the most up-to-date hardware requirements, see "systems requirements" on the left navigation panel on the following product pages.

IBM Lotus Expeditor

http://www.ibm.com/software/sw-lotus/lotus_expeditor

IBM Device Runtime Environment

http://www.ibm.com/software/sw-lotus/ibm_device_runtime_environment
Software requirements

For the most up-to-date hardware requirements, see "systems requirements" on the left navigation panel on the following product pages.

IBM Lotus Expeditor

http://www.ibm.com/software/sw-lotus/lotus_expeditor

IBM Device Runtime Environment

http://www.ibm.com/software/sw-lotus/ibm_device_runtime_environment

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

This product is available through IBM Passport Advantage on DVD-ROMs in a Passport Advantage media pack or via electronic download. Publications are not shipped with the product.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


 
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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/

To locate an IBM Business Partner, visit

http://www.ibm.com/software/solutions/isv

 
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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function title            Product group     Product category                                         9
 
IBM Device Runtime Environment     IBM Workplace™   IBM Lotus Expeditor
                                                      
IBM Lotus Expeditor Client         IBM Workplace     IBM Lotus Expeditor
                                                       
IBM Lotus Expeditor Enterprise     IBM Workplace     IBM Lotus Expeditor
 Edition                                               
IBM Lotus Expeditor Integrator     IBM Workplace     IBM Lotus Expeditor 
                                                       
IBM Lotus Expeditor Starter        IBM Workplace     IBM Lotus Expeditor
 Edition                                               
Program name                          PID        Charge unit
                                      number     description
 
IBM Device Runtime Environment        5724-R12   Authorized User
IBM Lotus Expeditor Client            5724-R09   Authorized User                                   
IBM Lotus Expeditor Enterprise        5724-R09   Processor Value
 Edition                                          Unit (PVU)
IBM Lotus Expeditor Integrator        5724-R09   PVU                           
IBM Lotus Expeditor Starter Edition   5724-R09   PVU
                                                   

Charge metrics definitions

Processor Value Unit (PVU)

PVU is the unit of measure by which this program is licensed. PVU entitlements are based on processor families (vendors and brands). A Proof of Entitlement (PoE) must be obtained for the appropriate number of PVUs based on the level or tier of all processor cores activated and available for use by the Program on the server. Some programs allow licensing to less than the full capacity of the server's activated processor cores, sometimes referred to as sub-capacity licensing. For programs which offer sub-capacity licensing, if a server is partitioned utilizing eligible partitioning technologies, then a PoE must be obtained for the appropriate number of PVUs based on all activated processor cores available for use in each partition where the program runs or is managed by the program. Refer to the International Passport Advantage Agreement Attachment for Sub-Capacity Terms or the program's license information to determine applicable sub-capacity terms. The PVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with PVU entitlements of another program.

For general overview of PVUs for processor families (vendors and brands), go to

http://www-306.ibm.com/software/lotus/passportadvantage/ pvu_licensing_for_customers.html

To calculate the exact PVU entitlements required for the program, go to

https://www-112.ibm.com/software/howtobuy/passportadvantage/ valueunitcalculator/vucalc.wss

Authorized User

The term Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Passport Advantage program licenses

IBM Device Runtime Environment

Part description                                         Part
                                                         number
 
IBM Device Runtime Environment
Device Runtime Environment Authorized User Annual SW     E032ALL
 S&S Rnwl
Device Runtime Environment Authorized User Lic + SW S&S  D59MKLL
 12 Mo
Device Runtime Environment Authorized User SW S&S        D59MLLL
 Reinstate 12 Mo

IBM Lotus Expeditor

IBM Lotus Expeditor Enterprise Edition
Lotus Expeditor Enterprise Edition Value Unit Annual SW  E033ULL
 S&S Rnwl
Lotus Expeditor Enterprise Edition Value Unit Lic + SW   D59R7LL
 S&S 12 Mo
Lotus Expeditor Enterprise Edition Value Unit SW S&S     D59R8LL
 Reinstate 12 Mo

IBM Lotus Expeditor

IBM Lotus Expeditor Starter Edition
Lotus Expeditor Starter Edition Value Unit Annual SW     E0327LL
 S&S Rnwl
Lotus Expeditor Starter Edition Value Unit Lic + SW S&S  D59MELL
 12 Mo
Lotus Expeditor Starter Edition Value Unit SW S&S        D59MFLL
 Reinstate 12 Mo

IBM Lotus Expeditor

IBM Lotus Expeditor Integrator
Lotus Expeditor Integrator Processor Value Unit (PVU)    E05Y7LL
 Annual SW S&S Rnwl
Lotus Expeditor Integrator Processor Value Unit (PVU)    D06QELL
 Lic + SW S&S 12 Mo
Lotus Expeditor Integrator Processor Value Unit (PVU)    D06QFLL
 SW S&S Reinstate 12Mo

IBM Lotus Expeditor

IBM Lotus Expeditor Client
Lotus Expeditor Client Authorized User Annual SW S&S     E0329LL
 Rnwl
Lotus Expeditor Client Authorized User Lic + SW S&S 12   D59MILL
 Mo
Lotus Expeditor Client Authorized User SW S&S Reinstate  D59MJLL
 12 Mo

Passport Advantage supply

Device Runtime Environment V6.2.0
Device Runtime Environment Windows XP Family,Red Hat     BU044ML
 Enterpri
Expeditor Integrator V6.2.0
Lotus Expeditor integrator Windows XP, Windows 2003      BU04AML
 Server
Lotus Exped Client V6.2.0
Lotus Expeditor Client Windows XP Family,Novell          BU043ML
 Netware,Red Hat E
Lotus Exped V6.2.0
Lotus Expeditor Ent Ed Windows 2000,WindowsXP            BU045ML
 Family,Novell Netware,Red Hat

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Lotus Expeditor Client V6.2.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
Lotus Expeditor Client      Lotus Expeditor Client      BU043ML
Authorized User             Windows XP Family,Novell
                            Netware,Red Hat E

Lotus Expeditor V6.2.0

Lotus Expeditor Processor   Lotus Expeditor Ent Ed      BU045ML
Value Unit                  Windows 2000,WindowsXP
                            Family,Novell Netware,Red
                            Hat

Device Runtime Environment V6.2.0

Device Runtime Environment  Device Runtime Environment  BU044ML
Authorized User             Windows XP Family,Red Hat
                            Enterpri

Expeditor Integrator V6.2.0

Lotus Expeditor Integrator  Lotus Expeditor integrator  BU04AML
per Processor Value Unit    Windows XP, Windows 2003
                            Server

 
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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

License information form number
Program name                              Program    Form number
                                          number
 
IBM Device Runtime Environment            5724-R12   L-BKOI-7GFMGN
IBM Lotus Expeditor Client                5724-R09   L-BKOI-7K7UY6
IBM Lotus Expeditor Enterprise Edition    5724-R09   L-BKOI-7GFMFW
 and Starter Edition
IBM Lotus Expeditor integrator            5724-R09   L-BKOI-7L2NMN
IBM Lotus Expeditor Toolkit               5724-R09   L-BKOI-7GFMEE

The program's License Information will be available for review on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the Program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known Program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult theIBM Software Support Handbook for further information at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Authorization for use on home/Portable computer

The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
IBM Device Runtime Environment                                Yes
IBM Lotus Expeditor                                           Yes
Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Usage restriction

Yes. For additional information refer to the License Information Document that is available on the IBM Software License Agreement Web site

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (also referred to as Software Maintenance) applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

http://www.ibm.com/software/passportadvantage
System i Software Maintenance applies

No

Educational allowance available

Not applicable.


 
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IBM Electronic Services
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.


 
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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

http://www.ibm.com/software/passportadvantage

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.


 
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

Identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Internet:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Workplace and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Lotus, Sametime, Rational, WebSphere, Lotus Notes, Passport Advantage and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

 

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