Accelerating process automation with IBM Business Process Accelerator

IBM United States Software Announcement 208-086
April 8, 2008

 

 ENUS208086.PDF (44KB)

 

Table of contents  Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Software Services
TOC link Planned availability dates TOC link Ordering information
TOC link Description TOC link Terms and conditions
TOC link Availability of national languages TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering Information TOC link Order now
 
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At a glance

IBM Business Process Accelerator V6.0.1 delivers:

  • A single package that includes IBM Lotus Forms Server, IBM Lotus Forms Designer and the optional IBM WebSphere Portal Server to deliver eForms in business mashups
  • Out-of-the-box IBM WebSphere Portal portlets for common actions
  • Out-of-the-box IBM Lotus Forms portlets for common actions
  • Out-of-the-box sample forms

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Business Process Accelerator is a new accelerator for WebSphere® Portal that helps accelerate the implementation of business processes by delivering eForms in personalized business mashups. A mashup is an application that aggregates multiple applications in a single composite view and facilitates interaction between these different component applications.

Business Process Accelerator delivers:

  • A single package that includes Lotus® Forms Server, Lotus Forms Designer and the optional WebSphere Portal Server to deliver eForms in business mashups
  • Ad-hoc, advanced workflow
    • E-mail-based ad-hoc workflow (a simple workflow built mostly by end users for a specific purpose)
    • Integration portlets to leverage your existing WebSphere Process Server/FileNet Process Manager workflow through services engagement
  • Out-of-the-box IBM WebSphere Portal Server portlets for common actions
    • My tasks
    • Workflow List
    • Current Task
  • Out-of-the-box IBM Lotus Forms portlets for common actions
    • Lotus Forms List Portlet
    • Lotus Forms View Portlet
  • Out-of-the-box sample Lotus forms
  • Additional integration portlets made available on either the service oriented architecture (SOA) or WebSphere Portal Catalog
    • WebSphere Process Server integration portlets
    • Business Process integration extension for WebSphere Portlet Factory
    • FileNet integration portlets

IBM Business Process Accelerator offers the following potential benefits:

  • Accelerates business process automation efforts and speeds time to value of both ad-hoc, forms-based workflow, and forms-based business processes
  • Cuts development time and reduces operational costs, while helping improve efficiencies and customer satisfaction — benefits yielded from advanced eForms capabilities
  • Speeds the development of user interfaces (UI) for human tasks in Business Process Management (BPM) solutions, since advanced skills are not required
  • Speeds deployment of flexible solutions that can use a variety of forms repositories, and back-end systems including WebSphere Process Server, FileNet P8 Business Process Manager, or custom process engines
  • Rapidly integrates existing infrastructure, applications, and data with forms, portlets, workflows (integrates with more than 40 back ends)
  • Facilitates quick action in decision making and business process implementation as a result of having easy access to data, information, and applications when and where required
  • Extends business processes to customers, employees, and partners via the Web with no additional software downloads

 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections for details.
 
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Planned availability dates
  • April 8, 2008: Electronic software delivery
  • May 8, 2008: Media and documentation

 
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Description

Organizations of all sizes need to extend business processes to employees, customers, and partners while preserving the context of their information applications and data. Users need to have access to the information and business processes they require to efficiently complete workflow tasks. IBM Business Process Accelerator V6.0.1 helps customers across numerous industries, including government, banking, and insurance, streamline the integration of data with IBM WebSphere Portal Server and other existing back-end systems from both IBM and independent software vendors such as SAP and Siebel. By automating core business processes with electronic forms run in personalized business mashups, you can help improve response times by rapidly building and deploying customer and partner-facing workflows in WebSphere Portal Server.

Business Process Accelerator delivers:

  • IBM WebSphere Portal Server
    • You can leverage the portals framework for delivering role based, contextual, and process driven, composite applications.
    • WebSphere Portlet Factory can be used to quickly extend, and build and deploy highly customized portlets.
    • You have the option of buying the offering with or without WebSphere Portal Server.
  • eForms in business mashups
    • Single package that includes Lotus Forms Server, Lotus Forms Designer
    • E-mail based ad-hoc workflow
    • Integration with other Business Process Management (BPM) offerings such as WebSphere Process Server and Filenet P8, when you need advanced workflow capabilities (Note: These BPM engines are not part of the accelerator.)
  • Out-of-the-box WebSphere Portal Server portlets for common actions
    • My tasks
    • Workflow List
    • Current Task
  • Out-of-the-box Lotus Forms portlets for common actions
    • Lotus Forms List Portlet
    • Lotus Forms View Portlet
  • Out-of-the-box sample Lotus forms
    • Features Form
    • Mortgage Application
    • Health Insurance Claim
  • Additional integration portlets made available on either the service oriented architecture (SOA) or WebSphere portal catalog
    • WebSphere Process Server integration portlets
    • Business Process integration extension for WebSphere Portlet Factory
    • FileNet integration portlets

Potential benefits:

  • Helps accelerate business process automation efforts and speeds time to value of both ad-hoc, forms-based workflow and forms-based business processes
    • Providing a user friendly front-end to business processes
    • Delivering eForms in personalized business mashups
    • Accessing forms-based applications via the browser without installing anything on the client
    • Providing ad-hoc workflow capability for line of business
    • Enabling business to start quickly and leverage greater BPM capabilities, as needed
  • Helps speed the development of user interfaces (UI) for human tasks in BPM since advanced skills are not required
  • Helps reduce development time and operational costs, while improving efficiencies and customer satisfaction — benefits yielded from advanced eForms capabilities
    • Wizard-based forms that make it easy to enter data correctly, help reduce data entry errors, improve data accuracy, and reduce costs of paper and manual processes
    • Security-rich, digitally-signed electronic forms that provide pixel-perfect renderings of electronic forms that protect data and help address industry and regulatory compliance needs
    • Rapid form creation with easy-to-use form designer, and ability to scan and import paper forms
  • Speeds deployment of flexible solutions that can use a variety of forms repositories, and back-end systems including WebSphere Process Server, FileNet P8 Business Process Manager, or custom process engines
  • Rapidly integrates existing infrastructure, applications, and data with forms, portlets, workflows
    • Out-of-the-box, Web 2.0-based forms and portlets to speed up deployment
    • Electronic forms created with an easy-to-use designer that enables line-of-business users to quickly import and create eForms
    • Open standards-based eForms based on REST and AJAX Web 2.0 technologies
  • Facilitates quick action in decision making and business process implementation as a result of having easy access to data, information, and applications when and where required

Section 508 of the U.S. Rehabilitation Act

Business Process Accelerator is capable as of May 8, 2008, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following Web site

IPLA and Subscription and Support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.
 
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Availability of national languages

Product description            Language        GA date
 
Bus Proc Acc w/ WS Prt SVR     Multilingual    May 8, 2008
 V6.0.1                         (English
                                International,
                                Portuguese,
                                French,
                                Danish,
                                Russian,
                                Hebrew,
                                Arabic,
                                Korean,
                                Chinese —
                                Simplified,
                                Spanish,
                                Portuguese-Brazilian,
                                Croatian,
                                German,
                                Swedish,
                                Japanese,
                                Chinese
                                Traditional,
                                Hungarian,
                                Norwegian
                                Nynorsk,
                                Romanian,
                                Slovenian,
                                Greek,
                                Turkish,
                                Dutch, Czech,
                                Slovakian,
                                Italian,
                                Finnish,
                                Polish)
Business Process Accelerator   Multilingual    May 8, 2008
 V6.0.1                         (English
                                International,
                                Portuguese,
                                French,
                                Danish,
                                Russian,
                                Hebrew,
                                Arabic,
                                Korean,
                                Chinese
                                Simplified,
                                Spanish,
                                Portuguese-Brazilian,
                                Croatian,
                                German,
                                Swedish,
                                Japanese,
                                Chinese
                                Traditional,
                                Hungarian,
                                Norwegian
                                Nynorsk,
                                Romanian,
                                Slovenian,
                                Greek,
                                Turkish,
                                Dutch, Czech,
                                Slovakian,
                                Italian,
                                Finnish,
                                Polish)

Trademarks

 
WebSphere and Lotus are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

IBM Software Services for Lotus® Education provides education to support many Lotus offerings. For a complete list of offerings visit the following Web site

Technical skills software workshop

No-fee technical skills training workshops (English only) for this product are offered to customers and Business Partners to gain hands-on skills for installing, configuring, operating, and supporting this product. The workshops are ideal for customers and Business Partners who are in the process of evaluating, or have already purchased it. Workshops are modeled to be 50% to 70% hands-on labs and are continually updated to current product release.

Workshops are delivered in multiple formats, traditional classroom, self-paced (self-study) and instructor-led e-learning. All formats have the same content.

Traditional classroom workshops are scheduled and delivered in-person worldwide at IBM and non-IBM locations throughout the year.

Self-paced/self-study workshops enable the student to view the workshop presentations and execute the labs on their own schedule with no travel required. The presentations have speaker notes and allow the student full control to navigate the information. Students reserve a one week period to run the labs on a remote, supported, live environment. Support is provided through a monitored forum.

Note: A fast Internet connection is required.

For more details on current workshop content, schedules, and to register for any workshop format, visit


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with these products.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
 
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Technical information

Specified operating environment

Hardware requirements

For a detailed description of hardware and software requirements, refer to the product info centers at

Software requirements

For details, refer to the Hardware requirements section.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a read-me file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

Packaging: IBM Business Process Accelerator V6.0.1 will be distributed via a media package and electronic software distribution (ESD).

IBM Business Process Accelerator V6.0.1 media package is distributed in one package with the following:

  • IBM Business Process Accelerator V6.0.1 product CDs
  • Softcopy product documentation including README files are included on the product CDs

    The License Information form numbers for IBM Business Process Accelerator V6.0.1 are L-SYOG-7BLM3N and L-SYOG-79EUJ7.

IBM Business Process Accelerator and IBM WebSphere Portal Server V6.0.1 will be distributed via a media package and electronic software distribution (ESD).

IBM Business Process Accelerator IBM WebSphere Portal Server V6.0.1 media package is distributed in one package with the following:

  • IBM Business Process Accelerator IBM WebSphere Portal Server V6.0.1 product CDs
  • Softcopy product documentation including README files are included on the product CDs

    The License Information form numbers for IBM Business Process Accelerator IBM WebSphere Portal Server V6.0.1 are L-SYOG-7BLM3N, L-KMBR-6PUJTX, and L-SYOG-79EUJ7.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

To locate an IBM Business Partner, visit:


 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                                    Product
Licensed function title             Product group   category
 
IBM Business Process Accelerator    Lotus Forms     IBM Business
                                                     Process
                                                     Accelerator
IBM Business Process Accelerator    Lotus Forms     IBM Business
 and WebSphere Portal Server                         Process
                                                     Accelerator
                                                     and WebSphere
                                                     Portal
 
                                      PID        Charge unit
Program name                          number     description
 
IBM Business Process Accelerator      5724-U91   Processor Value
                                                  Unit (PVU)
IBM Business Process Accelerator and  5724-U92   Processor Value
 WebSphere Portal Server                          Unit (PVU)

Charge metrics definitions

Value Unit

A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users or resources which may include servers, client devices, and messages. The number of Value Unit entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a Value Unit table. You must obtain a PoE for the calculated number of Value Unit entitlements for your implementation. The Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

Processor (Value Unit)

A processor core is a functional unit within a computing device that interprets and executes instructions. A processor core consists of at least an instruction control unit and one or more arithmetic or logic unit. With multicore technology, each core is considered a processor. Not all processor cores require the same number of Processor Value Unit entitlements. To calculate the number of Processor Value Unit entitlements required, refer to the Processor Value Unit table on the following Web site

With full capacity licensing, a PoE must be acquired for the appropriate number of Processor Value Units based on all activated processor cores available for use on the server.

Passport Advantage program licenses

                                                         Part
Part description                                         number
 

Business Process Accelerator

 
IBM Business Process Accelerator
Business Process Accelerator Processor Value Unit (PVU)  D03ZYLL
 License & Software
Business Process Accelerator Processor Value Unit (PVU)  E04S5LL
 Software Subscript
Business Process Accelerator Processor Value Unit (PVU)  D03ZZLL
 Software Subscript
 

Business Process Accelerator and WebSphere Portal Server

 
IBM Business Process Accelerator and WebSphere Portal
 Server
Bus Proc Acc w/WS Prt SVR Processor Value Unit (PVU)     D0400LL
 License & Software S
Bus Proc Acc w/WS Prt SVR Processor Value Unit (PVU)     E04S6LL
 Software Subscription
Bus Proc Acc w/WS Prt SVR Processor Value Unit (PVU)     D0401LL
 Software Subscription

Passport Advantage supply

                                                           Part
Program name/description                                   number
 
Bus Proc Acc w/WS Prt SVR V6.0.1
Bus Proc Acc w/WS Prt SVR Red Hat Enterprise Linux(TM)     BU039ML
 ES, SUSE Linux Enterprise
Bus Proc Acc w/WS Prt SVR i5/OS(TM) V5 V6.0.1 Limited to   BU03AML
 password, authentication
Bus Proc Acc w/WS Prt SVR Sun Solaris/SPARC V6.0.1         BU03BML
 Limited to password,
Bus Proc Acc w/WS Prt SVR Windows(RM) 2000, Windows Server BU03CML
 2003 V6.0.1 Limited
Bus Proc Acc w/WS Prt SVR AIX 5L(TM), V5 V6.0.1 Limited to BU03DML
 password, authentication
Business Process Accelerator V6.0.1
Business Process Accelerator Red Hat Enterprise Linux      BU03EML
 ES, Windows 2000, SUSE

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Entitled maintenance                                    Part
offerings description       Media packs description     number
 

Business Process Accelerator V6.0.1

 
IBM Business Process        Business Process            BU03EML
Accelerator per Processor   Accelerator Red Hat
Value Unit                  Enterprise Linux
                            ES, Windows 2000, SUSE
 

Business Process Accelerator w/WebSphere Portal SVR V6.0.1

 
IBM Business Process        Bus Proc Acc w/WS Prt SVR   BU03CML
 Accelerator and WebSphere   Windows 2000, Windows
 Portl per PVU               Server 2003 V6.0.1 Limited
IBM Business Process        Bus Proc Acc w/WS Prt SVR   BU03AML
 Accelerator and WebSphere   i5/OS V5 V6.0.1 Limited to
 Portl per PVU               password, authentication
IBM Business Process        Bus Proc Acc w/WS Prt SVR   BU03BML
 Accelerator and WebSphere   Sun Solaris/SPARC V6.0.1
 Portl per PVU               Limited to password, a
IBM Business Process        Bus Proc Acc w/WS Prt SVR   BU03DML
 Accelerator and WebSphere   AIX 5L, V5 V6.0.1 Limited
 Portl per PVU               to password, authentica
IBM Business Process        Bus Proc Acc w/WS Prt SVR   BU039ML
 Accelerator and WebSphere   Red Hat Enterprise Linux
 Portl per PVU               ES, SUSE Linux Enterpri

 
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Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing: IPLA including the license information document and PoE govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form numbers

                                          Program
Program name                              number     Form number
 
Business Process Accelerator              5724-U91   L-SYOG-7BLM3N,
                                                      L-SYOG-79EUJ7
Business Process Accelerator and WS       5724-U92   L-KMBR-6PUJTX,
 Portal Serv                                          L-SYOG-7BLM3N

The program's License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all Program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known Program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.

Authorization for use on home/portable computer: The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.

Product name
 
Business Process Accelerator                                  No
Business Process Accelerator and WS Portal Serv               No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Agreement for Acquisition of Software Maintenance: The following agreement applies for maintenance and does not require customer signatures:


    IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

Software Maintenance applies: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

Volume orders (IVO): No

System i™ Software Maintenance applies: No

Educational allowance available: Not applicable
 
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IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
 
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Prices

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Teleweb Customer Support
             ibm.com Sales Execution Center, Americas North
             3500 Steeles Ave. East, Tower 3/4
             Markham, Ontario
             Canada
             L3R 2Z1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
developerWorks, i5/OS, AIX 5L, System i, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Lotus, Passport Advantage, and WebSphere are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a registered trademark of Microsoft Corporation.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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