IBM Tivoli Compliance Insight Manager V8.5 improves support for IBM database platforms, furthers integration with Tivoli security products, and delivers additional compliance management modules
IBM United States Software Announcement 208-007January 22, 2008
 ENUS208007.PDF (73KB)
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At a glance
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| At a glance |
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IBM Tivoli Compliance Insight Manager V8.5 helps you to:
- Jump-start compliance reporting with the ISO27001 and PCI-DSS compliance management modules
- Monitor privileged user behavior on IBM's Informix Dynamic server and the latest release of DB2
- Integrate with IBM Tivoli Federated Identity Manager and IBM Tivoli Directory Server
- Rely on IBM DB2 as the new database platform
- Automate audit reporting through an enterprise compliance dashboard and compliance management modules
- Efficiently and reliably collect, store, and retrieve logs through automated log management
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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| Overview |
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IBM Tivoli® Compliance Insight Manager V8.5 is an automated solution for monitoring, investigating, and reporting on user activity across the enterprise. Tivoli Compliance Insight Manager can provide continuous, non-intrusive assurance and documentary evidence that your data and systems are being managed in accordance with company policies.
New in this release
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Two additional compliance management modules
- The module for ISO27001: 2005 supports organizations that implement an Information Security Management System following the ISO model with a comprehensive set of reports and policy templates.
- The module for the Payment Card Industry Data Security Standard (PCI-DSS) helps organizations to demonstrate compliance with cardholder data protection requirements.
- Database monitoring enhancement with support for IBM Informix™ Dynamic Server, as well as with an update to the existing IBM DB2® UDB support. The DB2 update enables you to fully benefit from DB2's enhanced auditing capabilities.
- Event source support for Tivoli Federated Identity Manager and Tivoli Directory Server, allowing users to integrate these Tivoli products into their compliance auditing initiatives.
- Ships with IBM DB2 as its new database platform for reliable and efficient reporting.
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| Key prerequisites |
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For details, refer to the
Hardware requirements
and
Software requirements
sections.
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| Planned availability dates |
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- January 24, 2008: Electronic software delivery
- February 15, 2008: Media and documentation
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| Description |
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Using its W7 methodology, Tivoli Compliance Insight Manager can help you interpret native log data in easily understood language.
With this information at your fingertips, you can:
- Quickly drill down into user behavior, system activity, and security information across all platform types
- Compare log entries to baseline policy to help pinpoint and minimize security problems
- Deliver reporting to support auditors' evidence requests and security managers' investigatory needs without the need for expensive platform experts
- Rapidly respond to incidents through the ability to set actions and alerts about privileged user activity, while allowing administrators to perform their jobs
Compliance management modules — You can use the optional compliance management modules for ISO27001: 2005 and the Payment Card Industry Data Security Standard (PCI-DSS). Separate IBM Tivoli Compliance Insight Manager Management Module licenses are required.
Increased capabilities for database monitoring — Users of IBM Informix Dynamic Server now have the ability to leverage the audit and monitoring capabilities of Tivoli Compliance Insight Manager to include their Informix databases into their enterprise compliance reporting framework. Likewise, the updated support for IBM DB2 allows users to leverage the enhanced auditing capabilities in the latest DB2 release.
Tivoli Federated Identity Management enables compliance reporting in services oriented architecture (SOA) environments.
Integration with Tivoli security suite — Event source support for Tivoli Directory Server completes the integration of the full Tivoli suite of identity and access management products.
Built on IBM DB2 platform — Tivoli Compliance Insight Manager will now rely on the IBM DB2 platform for its database requirements. With DB2, IBM delivers a cost-effective, reliable and efficient engine for Tivoli Compliance Insight Manager's compliance reporting capabilities.
No longer supported — Tivoli Compliance Insight Manager V8.5 no longer supports the following environments:
- Tivoli Compliance Insight Server on Windows® 2000
- Tivoli Compliance Insight Manger Point of Presence on AIX® V4.3
In addition, the Tivoli Compliance Insight Manager ISO 17799 Management Module has been replaced by the Tivoli Compliance Insight Manager ISO 27001 Management Module. The Tivoli Compliance Insight Manager ISO 27001 Management Module is a super set of the Tivoli Compliance Insight Manager ISO 17799 Management Module.
IPLA and Subscription and Support considerations
IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.
Subscription and Support must cover the same capacity as the product license entitlement.
Subscription and Support will be available in the country in which the agreement is made.
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| Product positioning |
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Positioning Tivoli Compliance Insight Manager with Tivoli Security Compliance Manager: Tivoli Compliance Insight Manager and Tivoli Security Compliance Manager are complementary tools to provide an overall view of IT systems compliance. Tivoli Compliance Insight Manager collects audit trail data and reports on user behavior compliance against an acceptable use policy, and is an event audit product. Tivoli Security Compliance Manager collects system configuration data and reports on systems' compliance against a security policy, and is a status audit product.
Positioning Tivoli Compliance Insight Manager with Tivoli Security Operations Manager: Tivoli Compliance Insight Manager and Tivoli Security Operations Manager are complementary tools to provide a view of real-time and network-based threats and user behavior across applications, databases, and operating systems. Tivoli Security Operations Manager collects and analyzes information in real-time from security devices across the network. Through advanced correlation capabilities, it is able to identify and prioritize security incidents, and enables your organization to respond to these incidents automatically. Tivoli Compliance Insight Manager leverages the resulting information to present a comprehensive enterprise-wide view of the compliance integrated with real-time threat identification.
Positioning Tivoli Compliance Insight Manager with Tivoli zSecure:
Tivoli Compliance Insight Manager leverages the capabilities of Tivoli zSecure to enable inclusion
of mainframe reporting on RACF®, ACF2, and Top Secret into Tivoli Compliance Insight Manager
enterprise-wide compliance dashboard and reporting, so that users can view the compliance status of
their mainframe along with the rest of their environment.
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| Reference information |
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- Refer to Software Announcement 207-345 , dated December 11, 2007
- Refer to Software Announcement 207-338 , dated December 11, 2007
Trademarks
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| Education support |
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Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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| Offering Information |
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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| Publications |
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The following Tivoli Compliance Insight Manager V8.5 English publications may be downloaded at general availability from the following Web site:
IBM Tivoli Compliance Insight Manager
- Quick Start Guide (GI11-8197-00)
- Installation Guide (GC23-6580-00)
- User Guide (SC23-6581-00)
- User Reference Guide (SC23-6582-00)
- Tivoli GLBA Management Module Installation Guide (GC23-6584-00)
- Tivoli Basel II Management Module Installation Guide (GC23-6583-00)
- Tivoli HIPAA Management Module Installation Guide (GC23-6585-00)
- Tivoli ISO27001 Management Module Installation Guide (GC23-6588-00)
- Tivoli Sarbanes-Oxley Management Module Installation Guide (GC23-6587-00)
- Tivoli PCI-DSS Management Module Installation Guide (GC23-6589-00)
No publications are shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided. Payment options for orders are
via credit card (in the U.S.) or customer number for 20 countries. A
large number of publications are available online in various file
formats, and they can all be downloaded by all countries.
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| Technical information |
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Specified operating environment
Hardware requirements
Minimum enterprise server requirements:
- 4x Intel® Xeon 3.0 GHz processor
- 6 GB RAM
Minimum standard server requirements:
- 2x Intel Xeon 3.0 GHz processor
- 4 GB RAM
Specific requirements will depend on log volumes and types of log data. The items listed above represent minimum requirements.
Software requirements
Minimum enterprise server and standard server requirements:
- Windows® 2003 Server SP1 (x86-32)
- Microsoft® Internet Explorer 6.0
Planning information
Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
Packaging
IBM Tivoli Compliance Insight manager is distributed with:
- International Program License Agreement (Z125-3301)
- CD-ROMs
- Publications (refer to the Publications section)
Security, auditability, and control
IBM Tivoli Compliance Insight Manager uses the security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
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| Software Services |
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
To locate an IBM Business Partner, visit
IBM Tivoli Enhanced Value-Based Pricing terminology
IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM System p™ Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions, each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.
For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft Windows and Intel technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z™ server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology definitions
Authorized user
An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A Proof of Entitlement (PoE) must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.
Notes
Authorized users have unique specific identity and IDs cannot be shared. An ID can establish one or more connections and count as a single authorized user. Specific information to security products are:
- An authorized user of IBM Tivoli Federated Identity Manager is any ID that accesses an application or service managed or protected by IBM Tivoli Federated Identity Manager.
- An authorized user of IBM Tivoli Directory Integrator is one whose identity can be synchronized by IBM Tivoli Directory Integrator or that can access a connected system that can be synchronized by IBM Tivoli Directory Integrator.
- An authorized user of IBM Tivoli Identity Manager is any ID whose identity is recorded in the Tivoli Identity Manager identity store.
- An authorized user of IBM Tivoli Access Manager for e-business is any ID that accesses an application or service managed or protected by IBM Tivoli Access Manager for e-business.
Client device or client
A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.
Engine
An engine is also referred to as a central processor (CP) or processor. Engines for traditional workloads are called General Purpose CPs. Engines for Linux™ workloads are called Integrated Facility for Linux (IFL) engines or Linux-only engines. Engines for Coupling Facility workloads are called Integrated Coupling Facility (ICF) engines.
Enterprise
An enterprise is a person or single entity and those subsidiaries with more than 50 percent ownership.
External user
An external user is an authorized user who is not part of the enterprise.
IFL
This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on the IFL will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems and applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications which run on the IFL.
The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the traditional S/390® operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility™, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, are supported by IBM S/390 IFL.
IBM Tivoli Directory Integrator connected system
A connected system is any directory, database, application, or file integrated or merged by IBM Tivoli Directory Integrator.
IBM Tivoli Storage Manager HSM for Windows terabyte (TB) capacity
IBM Tivoli Storage Manager HSM for Windows includes primary HSM disk storage pool size combined with the amount of utilized HSM removable media storage pool. Storage pools are configured on the IBM Tivoli Storage Manager server.
IBM System Storage™ Archive Manager TB capacity
IBM System Storage Archive Manager includes primary disk storage pool size combined with the amount of utilized primary removable media storage used by the IBM System Storage Archive Manager server.
Capacity does not include:
- Copy storage pools for the space-managed data that reside on disk.
- Copy storage pools for the space-managed data that reside on removable media.
- Space used on the IBM Tivoli Storage Manager server for any purpose other than the primary storage of space-managed data.
- Disk on the host being space managed.
A virtual tape library (VTL) is considered a removable media device, so capacity is based on utilization. The minimum amount of capacity that can be purchased is one TB. Partial capacity will be rounded up to the next whole number of TBs. Additional capacity must be added in increments of one TB.
IBM TotalStorage® Productivity Center TB capacity
A TB capacity is each individual TB of storage capacity managed by the IBM TotalStorage Productivity Center products. Managed capacity for the IBM TotalStorage Productivity Center for Replication and IBM TotalStorage Productivity Center for Replication Two Site BC is defined as the source device capacity. Only the source device capacity is included in this pricing definition (not the target device).
Install
An install is a copy or instance of the program in the enterprise.
Instance
An instance is the occurrence of something in the enterprise. For example, if you have acquired an application instance authorization for an application, you are permitted to deploy and run one copy of the licensed application on one machine or LPAR. Another example would be if you have acquired an operating system instance authorization for an operating system, you are permitted to deploy and run one copy of the licensed operating system on one machine or LPAR.
Managed processor (charging under full capacity in the managed environment)
Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined in the License Information's program-unique terms.
Notes:
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
- Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
- In the System z IFL environment, each IFL engine is considered a single physical processor.
- Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
- Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
- Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web Site
Millions of Service Units (MSUs)
MSUs is defined as Millions of Service Units (MSUs) per hour, units of workload capacity of an eligible machine. The number of MSUs per machine type/model is published by IBM and can be viewed online at
Network node or node
Network nodes include routers, switches, hubs, and bridges that contain a network management agent. A single network node may contain any number of interfaces or ports.
Network security device
A network based security appliance or server running network security based software, that provides a unique source of security events and logs. Examples include, but are not limited to, firewalls, application firewalls, intrusion detection systems, intrusion protection systems, Virtual Private Networks (VPNs), threat protection products (antivirus gateways), Content filtering (Web, e-mail), Identity and Access Management, Directory Servers, network anomaly behavior products, and multi-function security appliances.
Partitions
A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).
Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.
Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.
Port
A port is the physical connection between a device and the network.
Processor (per processor charging under full capacity)
In full capacity charging, PoE must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.
Notes:
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
- Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- In the System z IFL environment, each IFL engine is considered a single physical processor.
- Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
- Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
- When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
- Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web Site
Resource Value Unit (RVU)
A resource is the measurement for program license entitlements which is based upon the quantity of the specific designated measurement used for a given program. A RVU is a pricing charge metric of IBM Tivoli's Enhanced Value-Based Pricing, which uses a managed-environment approach whereby price is determined by what is managed. Whenever the designated measurement is a resource, not all resources require the same number of RVUs. RVU schedules are located in the Pricing examples section.
Server
A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Terabyte (T/TB)
1 terabyte of managed storage = 2 to the power of 40 bytes = 1,099,511,627,776 bytes, trillion bytes.
Tivoli Management Points
A Tivoli Management Point is a metric used to compute license quantities and is program specific.
Value Units
A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web Site
Product and licensing Web sites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Passport Advantage: Through the Passport Advantage Agreement, you may receive discounted pricing based on the total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.
To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. Your environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable Tivoli product authorizations, which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following Web site
The following Passport Advantage part number categories may be orderable:
- License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
- Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when you renew the existing coverage period prior to the anniversary date at which it expires.
- Software Maintenance Reinstatement 12 Months — this is when you have allowed the Software Maintenance to expire, and later wish to reinstate your Software Maintenance.
- Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
Pricing examples: The pricing for Tivoli Compliance Insight Manager is based on RVUs. There are seven chargeable license components that may apply in any given installation. There are two license volume discount schedules. The following table illustrates the seven licenses and the volume discount that applies to that license. RVUs are summed through each incremental tier.
Price metric Volume discount schedule Tivoli Compliance Insight Schedule 2 Manager installs Management module instances Schedule 2 Network nodes Schedule 1 Network security devices Schedule 1 Servers instances Schedule 1 Applications and databases Schedule 2 instances z/OS events instances Schedule 2
The two volume discount schedules are as follows:
Schedule 1
Tier Number of resources RVUs per resource 1 0-10 1.00 2 11-100 0.90 3 101-250 0.75 4 251-500 0.60 5 501-5,000 0.45 6 5,001-25,000 0.30 7 greater than 25,000 0.15
Schedule 2
Tier Number of resources RVUs per resource 1 0-2 1.00 2 3-5 0.90 3 6-10 0.80 4 11-20 0.70 5 21-35 0.60 6 36-50 0.45 7 greater than 50 0.30
All Tivoli Compliance Insight Manager infrastructure, collection capabilities, storage capabilities, policy rules and data classification, user interfaces, and reporting capabilities are included in this pricing model. All of the data collection options that Tivoli Compliance Insight Manager supports (including agent based, agentless, Syslog, SNMP, SSH, ODBC, text file, OPSEC) are included. All fractional RVU totals are rounded up to the next whole number.
Pricing Scenario 1
Transaction 1
In phase 1, a customer wants to purchase Tivoli Compliance Insight Manager to set up compliance monitoring for a division that runs a large financial system. The initial deployment goal is to consolidate information from their core application and database servers. Their initial deployment will focus on:
- 1 Tivoli Compliance Insight Manager installation
- 28 servers
- 4 databases
Transaction 1 tables below reflect RVUs to order based upon Schedule 2 per install for the Tivoli Compliance Insight Manager, and per instance for each application and database. Schedule 1 is used to calculate RVUs to order for each server instance.
RVUs/resource
Price metric Quantity (Schedule 2) RVUs
Tier 1 Tivoli 1 1.00 1.00
Compliance
Insight Manager
installs
Total 1.00
Compliance
Insight Manager
RVUs
RVUs/resource
Price metric Quantity (Schedule 2) RVUs
Tier 1 2 1.00 2.00
Application and
database
instances
Tier 2 2 0.90 1.80
Application and
database
instances
Total 4.00
application and
database RVUs
(rounded up)
RVUs/resource
Price metric Quantity (Schedule 1) RVUs
Tier 1 Server 10 1.00 10.00
instances
Tier 2 Server 18 0.90 16.20
instances
Total server 27.00
RVUs (rounded
up)
Transaction 2
In phase 2, the customer wants to add:
- 20 more databases
The total number of databases licensed increases to 24.
RVUs/resource
Price metric Quantity (Schedule 2) RVUs
Tier 1 2 1.00 2.00
Application and
database
instances
Tier 2 3 0.90 2.70
Application and
database
instances
Tier 3 5 0.80 4.00
Application and
database
instances
Tier 4 10 0.70 7.00
Application and
database
instances
Tier 5 4 0.60 2.40
Application and
database
instances
24 Total RVUs 18.10
4 Less previously (4.00)
licensed from
transaction 1
(rounded up)
Difference 14.10
Total 15.00
Application and
database RVUs
(rounded up)
At this phase, the customer wants to accelerate their compliance reporting to satisfy auditor requirements. They would then purchase one Sarbanes Oxley Compliance Management Module to install on their Tivoli Compliance Insight Manager server, as well as purchasing entitlements for other critical network components.
Total additional quantities in the customer's environment to order are:
Incremental Previous New total
Price metric quantity quantity quantity
Tivoli 0 1 1
Compliance
Insight Manager
installs
Management 1 0 1
module
instances
Network nodes 0 0 0
Network 20 0 20
security
devices
Servers 65 28 93
instances
Application and 25 24 49
database
instances
z/OS event 1 0 1
instances
For Scenario 1 the final RVU quantities in the customer's environment are reflected in the table below, as well as the incremental quantity to order. All fractional RVU totals are rounded up to the next whole number.
Previous New total RVU
Price RVU RVU RVU quantity
metric schedule quantity quantity to order
Tivoli 2 1 1 0
Compliance
Insight
Manager
installs
Management 2 0 1 1
module
instances
Network 1 0 0 0
nodes
Network 1 0 19 19
security
devices
Server 1 27 85 58
instances
Application 2 19 31 12
and
database
instances
z/OS event 2 0 1 1
instances
Pricing Scenario 2
A federal government agency wants to purchase a Tivoli Compliance Insight Manager installation at each of three divisions to set up independent compliance reporting for each of these divisions. These divisions want control of their own management system, policy rules, and operations, and will be set up and staffed independently. Division A is going to start by monitoring 200 servers only, division B will start with 100 servers and 45 databases, and division C will be covering 200 network security devices, 2,000 servers, 400 databases and applications, and 4 mainframes. All three divisions want to use the ISO27001 Compliance Management Module.
Summary of the agency's chargeable components
Monitored Division resource Division A Division B Division C totals Tivoli 1 1 1 3 Compliance Insight Manager installs Management 1 1 1 3 module instances Network 0 0 0 0 nodes Network 0 0 200 200 security devices Server 200 100 2,000 2,300 instances Application 0 45 400 445 and database instances z/OS event 0 0 4 4 instances
The following Scenario 2 table reflects total RVU quantities to order by applying Schedule 1 and Schedule 2 where appropriate. All fractional RVU totals are rounded up to the next whole number.
RVU quantity
to order
Price metric Quantity Schedule (rounded up)
Tivoli 3 2 3
Compliance
Insight Manager
installs
Management 3 2 3
module
instances
Network nodes 0 1 0
Network 200 1 166
security
devices
Server 2,300 1 1,164
instances
Application and 445 2 150
database
instances
z/OS event 4 2 4
instances
Additional Tivoli Compliance Insight Manager pricing details, interpretations, and examples — The price charged is dependent upon the number of unique resources (servers, applications, or databases) monitored regardless of how the data from them is collected. Events or logs may be collected individually from each resource, from a central management server (like ISS SiteProtector, McAfee ePO), or through a central point of presence. The price is based on the number of original event sources, independent of the collection implementation used. Examples of customer environments and interpretations on quantifying resources are listed below.
Note 1: A Tivoli Compliance Insight Manager license for an event source includes events only from that individual server log, application log, or database log.
Note 2: For platforms that support partitioning, each individual partition is considered to be a separate event source. Examples are: LPARs on the mainframe, Solaris Zones, Database Instances.
Note 3: Final RVUs to order are rounded up to the next whole number. Partial or fractional RVUs can not be entered or tracked in the entitlement system.
Example A: A customer is collecting Check Point Firewall-1 event logs from 25 firewalls through one Check Point Provider-1 management console connection via an OPSEC API. This counts as 25 network security devices under Tivoli Compliance Insight Manager licensing. The fact that Tivoli Compliance Insight Manager collects the data via a single OPSEC connection is an implementation detail that doesn't affect the price.
Example B: A customer is collecting Windows Event Logs from 20 servers. These logs are all collected through the agent on a single Windows server for collection by Tivoli Compliance Insight Manager. For Tivoli Compliance Insight Manager licensing, this counts as 20 server licenses.
Example C: A customer is collecting Windows operating system event logs, UDB database audit logs, and SAP application logs all from 10 critical servers. This counts as ten servers plus 10 databases plus 10 applications under Tivoli Compliance Insight Manager licensing, even though there are only 10 unique hardware resources involved.
Example D: A customer is collecting Windows operating system event logs and UDB database audit logs from two UDB instances on a single server. This counts as one server plus two databases, one for each database instance.
Example E:
A customer is collecting z/OS logs from four LPARs on a single sysplex.
This is counted as four z/OS event source licenses, one for each LPAR.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Product
Licensed function title Product group category
IBM Tivoli Compliance Insight Tivoli Tivoli
Manager Install Security Compliance
Insight
IBM Tivoli Compliance Insight Tivoli Tivoli
Manager Management Modules Security Compliance
Insight
Manager
IBM Tivoli Compliance Insight Tivoli Tivoli
Manager for Applications and Security Compliance
Databases Insight
Manager
IBM Tivoli Compliance Insight Tivoli Tivoli
Manager for Network Nodes Security Compliance
Insight
Manager
IBM Tivoli Compliance Insight Tivoli Tivoli
Manager for Network Security Security Compliance
Devices Insight
Manager
IBM Tivoli Compliance Insight Tivoli Tivoli
Manager for Servers Security Compliance
Insight
Manager
IBM Tivoli Compliance Insight Tivoli Tivoli
Manager for z/OS Events Security Compliance
Insight
Manager
PID Charge unit
Program name number description
IBM Tivoli Compliance Insight 5724-S67 Resource Value
Manager Install Unit
IBM Tivoli Compliance Insight 5724-S67 Resource Value
Manager Install Unit for System z
IBM Tivoli Compliance Manager for 5724-S67 Resource Value
Network Nodes Unit
IBM Tivoli Compliance Manager for 5724-S67 Resource Value
Network Nodes Unit for System z
IBM Tivoli Compliance Manager for 5724-S67 Resource Value
Network Security Devices Unit
IBM Tivoli Compliance Manager for 5724-S67 Resource Value
Network Security Devices Unit for System z
IBM Tivoli Compliance Manager for 5724-S67 Resource Value
Servers Unit
IBM Tivoli Compliance Manager for 5724-S67 Resource Value
Servers Unit for System z
IBM Tivoli Compliance Manager for 5724-S67 Resource Value
Applications and Databases Unit
IBM Tivoli Compliance Manager for 5724-S67 Resource Value
Applications and Databases Unit for System z
IBM Tivoli Compliance Manager for 5724-S67 Resource Value
z/OS Events Unit
IBM Tivoli Compliance Manager for 5724-S67 Resource Value
z/OS Events Unit for System z
IBM Tivoli Compliance Manager 5724-S67 Resource Value
Management Modules Unit
IBM Tivoli Compliance Manager 5724-S67 Resource Value
Management Modules Unit for System z
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.
Tivoli Compliance Insight Manager V8.5
Entitled maintenance Media packs
offerings description description Part number
IBM Tivoli Compliance IBM Tivoli Compliance BJ004EN
Insight Manager Insight Manager V8.5
Install Media Pack CD-ROM
English Only
IBM Tivoli Compliance IBM Tivoli Compliance BJ004EN
Insight Manager for Insight Manager V8.5
Network Nodes Media Pack CD-ROM
English Only
IBM Tivoli Compliance IBM Tivoli Compliance BJ004EN
Insight Manager for Insight Manager V8.5
Network Security Media Pack CD-ROM
Devices English Only
IBM Tivoli Compliance IBM Tivoli Compliance BJ004EN
Insight Manager for Insight Manager V8.5
Servers Media Pack CD-ROM
English Only
IBM Tivoli Compliance IBM Tivoli Compliance BJ004EN
Insight Manager for Insight Manager V8.5
Applications and Media Pack CD-ROM
Databases English Only
IBM Tivoli Compliance IBM Tivoli Compliance BJ004EN
Insight Manager for Insight Manager V8.5
z/OS Events Media Pack CD-ROM
English Only
IBM Tivoli Compliance IBM Tivoli Compliance BJ005EN
Insight Manager Insight Manager
Management Modules Management Modules
V8.5 Media Pack
CD-ROM English Only
New licensees: Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Basic license
Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per install, per application instance, per number of network nodes, per number of security devices, and number of processors. To order for Passport Advantage, specify the desired part number and quantity.
Passport Advantage program licenses:
Tivoli Compliance Insight Manager
Part description Part number Tivoli Cmpl Insight Mgr Install D61TNLL per RVU Lic+SW Maint 12 Mo Tivoli Cmpl Insight Mgr Install E046NLL per RVU SW Maint Annual Rnwl Tivoli Cmpl Insight Mgr Install D61TPLL per RVU SW Maint Reinstate 12 Mo Tivoli Cmpl Insight Mgr Install D03GNLL per RVU System z Lic+SW Maint 12 MO Tivoli Cmpl Insight Mgr Install E04HYLL per RVU System z SW Maint Annual RNWL Tivoli Cmpl Insight Mgr Install D03GTLL per RVU System z SW Maint Reinstate 12 Mo
Tivoli Compliance Insight Manager
Part description Part number Tivoli Cmpl Insight Mgr Ntwrk D61TQLL Nodes per RVU Lic+SW Maint 12 Mo Tivoli Cmpl Insight Mgr Ntwrk E046PLL Nodes per RVU SW Maint Annual Rnwl Tivoli Cmpl Insight Mgr Ntwrk D61TSLL Nodes per RVU SW Maint Reinstate 12 Mo Tivoli Cmpl Insight Mgr Ntwrk D03GQLL Nodes per RVU System z Lic+SW Maint 12 Mo Tivoli Cmpl Insight Mgr Ntwrk E04I0LL Nodes per RVU System z SW Maint Annual Rnwl Tivoli Cmpl Insight Mgr Ntwrk D03GVLL Nodes per RVU System z SW Maint Reinstate 12 Mo
Tivoli Compliance Insight Manager
Part description Part number Tivoli Cmpl Insight Mgr Ntwrk D61TRLL Sec Devices per RVU LIC+SW Maint 12 Mo Tivoli Cmpl Insight Mgr Ntwrk E046QLL Sec Devices per RVU SW Maint Annual Rnwl Tivoli Cmpl Insight Mgr Ntwrk D61TTLL Sec Devices per RVU SW Maint Reinstate 12 Mo Tivoli Cmpl Insight Mgr Ntwrk D03GDLL Sec Devices per RVU System z Lic+SW Maint 12 Mo Tivoli Cmpl Insight Mgr Ntwrk E04HQLL Sec Devices per RVU System z SW Maint Annual Rnwl Tivoli Cmpl Insight Mgr Ntwrk D03GELL Sec Devices per RVU System z SW Maint Reinstate 12 Mo
Tivoli Compliance Insight Manager
Part description Part number Tivoli Cmpl Insight Mgr Apps DBs D61THLL per RVU Lic+SW Maint 12 Mo Tivoli Cmpl Insight Mgr Apps DBs E046KLL per RVU SW Maint Annual Rnwl Tivoli Cmpl Insight Mgr Apps DBs D61TILL per RVU SW Maint Reinstate 12 Mo Tivoli Cmpl Insight Mgr Apps DBs D03GPLL per RVU System z Lic+SW Maint 12 Mo Tivoli Cmpl Insight Mgr Apps DBs E04HZLL per RVU System z SW Maint Annual Rnwl Tivoli Cmpl Insight Mgr Apps DBs D03GULL per RVU System z SW Maint Reinstate 12 Mo
Tivoli Compliance Insight Manager
Part description Part number Tivoli Cmpl Insight Mgr Servers D61TFLL per RVU Lic+SW Maint 12 Mo Tivoli Cmpl Insight Mgr Servers E046JLL per RVU SW Maint Annual Rnwl Tivoli Cmpl Insight Mgr Servers D61TGLL per RVU SW Maint Reinstate 12 Mo Tivoli Cmpl Insight Mgr Servers D03GFLL per RVU System z Lic+SW Maint 12 Mo Tivoli Cmpl Insight Mgr Servers E04HRLL per RVU System z SW Maint Annual Rnwl Tivoli Cmpl Insight Mgr Servers D03GGLL per RVU System z SW Maint Reinstate 12 Mo
Tivoli Compliance Insight Manager
Part description Part number Tivoli Cmpl Insight Mgr z/OS D61TLLL Events per RVU Lic+SW Maint 12 Mo Tivoli Cmpl Insight Mgr z/OS E046MLL Events per RVU SW Maint Annual per RVU Lic+SW Maint 12 Mo Tivoli Cmpl Insight Mgr z/OS D61TMLL per RVU SW Maint Annual Rnwl Reinstate 12 Mo Tivoli Cmpl Insight Mgr z/OS D03GHLL Events per RVU System z Lic+SW Maint 12 Mo Tivoli Cmpl Insight Mgr z/OS E04HSLL Events per RVU System z SW Maint Annual Rnwl Tivoli Cmpl Insight Mgr z/OS D03GILL Events per RVU System z SW Maint Reinstate 12 Mo
Tivoli Compliance Insight Manager
Part description Part number Tivoli Cmpl Insight Mgr Mgmt D61TJLL Modules per RVU Lic+SW Maint 12 MO Tivoli Cmpl Insight Mgr Mgmt E046LLL Modules per RVU SW Maint Annual RNWL Tivoli Cmpl Insight Mgr Mgmt D61TKLL Modules per RVU SW Maint Reinstate 12 Mo Tivoli Cmpl Insight Mgr Mgmt D03GMLL Modules per RVU System z Lic+SW Maint 12 Mo Tivoli Cmpl Insight Mgr Mgmt E04HWLL Modules per RVU System z SW Maint Annual Rnwl Tivoli Cmpl Insight Mgr Mgmt D03GSLL Modules per RVU System z SW Maint Reinstate 12 Mo
Passport Advantage media pack: To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Part description Part number Tivoli Compliance Insight BJ004EN Manager V8.5 CD Media Pack English Only Tivoli Compliance Insight BJ005EN Manager Management Modules V8.5 CD Media Pack English Only
Tivoli Compliance Insight Manager is also available via Web download from Passport Advantage.
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Description Part number Tivoli Compliance Insight BJ004EN Manager V8.5.0, English CD Media Pack Tivoli Compliance Insight Mgr BJ005EN Mgt Mod V8.5.0 Windows English CD Media Pack
IBM Tivoli Compliance Insight Manager is also available via Web download from Passport Advantage.
Withdrawal of Passport Advantage part numbers
Effective February 12, 2008, IBM will withdraw from marketing the following products licensed under the IBM International Program License Agreement. A replacement product and availability date is listed if one is available.
Withdrawn products Replacement products
Part Product name Part Product name
no. no.
5724-S67 IBM Tivoli
Compliance Insight
Manager V8.0.0
BJ001EN IBM Tivoli None
Compliance Insight
Manager Mgt
Modules, V8.0,
Windows, Eng MP
BJ000EN IBM Tivoli None
Compliance Insight
Manager, V8.0,
Windows, English
Media Pack
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing: IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
License Information form number
Program
Program name number Form number
IBM Tivoli Compliance Insight Manager 5724-S67 L-RWID-76RRWA
The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty applies: Yes
Warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Guide for further information at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Authorization for use on home/portable computer: The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.
Usage restriction: Yes. For additional information refer to the License Information document that is available on the IBM Software License Agreement Web site
International Passport Agreement
Passport Advantage applies: Yes, and through the Passport Advantage Web site at
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Agreement for Acquisition of Software Maintenance: The following agreement applies for maintenance and does not require customer signatures:
-
IBM Agreement for Acquisition of Software Maintenance (Z125-6011)
Software Maintenance applies: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
Other terms
Volume orders (IVO): No
System i™ Software Maintenance applies: No
Educational allowance available:
Not applicable.
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Information on charges is available at Web site
In the Electronic tools category, select the option for "Purchase / upgrade tools."
Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
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To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
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Note: Shipments will begin after the planned availability date.
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