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IBM Service Management suite enables you to run IT like a business

IBM United States Software Announcement 207-323
December 4, 2007

 

 ENUS207323.PDF (69KB)

 

Table of contents  Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Product positioning TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
Printable version Printable version

 
At a glance

IBM Tivoli Change and Configuration Management Database (CCMDB) enables you to standardize and share information that integrates people, processes, information, and technology for real business results. Features and intended benefits include:

  • Open, federated data model
  • Ability to automate process execution
  • Visibility to architectural complexity
  • Assistance with the reduction of incident and problem management costs
  • Automated, preconfigured, and configurable process workflows for the change and configuration management processes

IBM Tivoli Release Process Manager bridges organizational silos and automates and integrates IT management processes for rapid responsiveness and greater flexibility. It can help you:

  • Centralize collaboration and communication among IT departments
  • Reduce errors and rework
  • Optimize resource usage

This new self-managing autonomic technology supports the automation and process changes necessary to deliver end-to-end IT Service Management solutions.

Enhancements include:

  • Improvements to the GUI
  • Simple WYSIWYG configuration
  • User control over reconciliation rules
  • Advanced change, configuration management, and tighter integration with Tivoli Application Dependency Discovery Manager

These enhancements further extend IBM thought and technical leadership in service management.

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

Creating and managing IT-enabled business services requires implementing a coordinated approach among business units, development teams, and IT operations. IBM is taking on this challenge with the IBM Service Management strategy, drawing on years of consulting experience in creating, deploying, and operating IT-enabled business services. This comprehensive approach to service management focuses on the integration of people, processes, information, and technology, supported by best practices and consulting.

At the heart of the solution is a service management platform that delivers a shared infrastructure for the integration of asset and configuration data, processes, human activities, and operational management products. The latest versions of IBM Tivoli® Change and Configuration Management Database and IBM Tivoli Release Process Manager exploit this platform along with companion offerings, IBM Tivoli Application Dependency Discovery Manager and IBM Tivoli Unified Process Composer.

This is the first of many such offerings designed to advance service management across the organization with improved collaboration, compliance, automation, and governance.
 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections.
 
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Planned availability dates
  • December 7, 2007: Electronic general availability via Passport Advantage®
  • January 11, 2008: Media general availability via Passport Advantage

 
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Description

The IBM Tivoli Change and Configuration Management Database V7.1 offers a foundation on which to integrate and automate IT processes. It is augmented with the control processes of change and configuration management to maintain data accuracy. The Tivoli Change and Configuration Management Database includes:

  • IBM Tivoli Application Dependency Discovery Manager: A discovery, reconciliation, and application mapping solution integrated to populate the database with rich configuration information and monitor actual changes to the production environment.
  • Single common data model (CDM): Data model built by IBM Tivoli that contains representations for most IT entities found in a modern IT installation. Currently, it contains about 1,000 classes, subclasses, and relationships, making it one of the richest data models for systems management in the industry. As an extensible data model, the CDM can support virtually any IT entity and their relationships. These IT entities can be physical, such as computers and devices, or logical, such as software applications and business processes. In addition to a variety of resource types, the model can accommodate:
  • Formal definitions of resources to enable the import of resource data into the CMDB
  • Virtualized resources, both hardware and software
  • Complex resources and their structures made up from component parts
  • Aggregation of entities into composite units
  • Configuration Management: CCMDB enables you to model and audit critical configuration items (CIs) for compliance to gold standards. Organizations then have the option to remediate CIs that fail an audit with the appropriate response. Configuration Management helps you track and manage CIs through their life cycles. You can use these configurable life cycle states to protect CIs from unauthorized changes or otherwise make designations.
  • Change Management: You can not only manage the work required to approve and implement changes, but can also better manage change windows, including visibility into conflicts with scheduled implementation tasks. You can better perform change impact assessments of both technical and business impacts.
  • Service management platform on which the CCMDB and all process managers are built is in its seventh generation. This 100% Java™ Platform 2 Enterprise Edition (J2EE) application delivers scalability and performance designed to help meet the needs of today's IT organization. It includes:
    • Shared user interface.
    • WYSIWYG configuration tooling.
    • Drag-and-drop workflow designer to enable administrators to configure the included content to meet the specific needs of each configuration, updates are available immediately to end users and these configurations are preserved from version to version.
  • Reporting capability: Gives users access to data and key performance indicators with stunning graphical and tabular reports and on-screen consoles. Dozens of reports are included for monitoring change and audit activity. The solution leverages an open source reporting engine to eliminate the need for additional reporting engine licenses. You can also leverage existing tools like Cognos or Business Objects.

IBM Tivoli Release Process Manager V7.1 takes a holistic view of a change to an IT service to facilitate successful deployment in production. It manages, audits, and coordinates simple and complex release tasks to be completed in the right order by the right people. This portal-based solution helps you implement a release management process faster with a set of best-practice Information Technology Infrastructure Library (ITIL) flows and coordinates and manages releases throughout the life cycle through an easy-to-use interface. IBM Tivoli Release Process Manager offers these intended benefits:

  • Automates the planning, approval, and implementation of releases to help you increase efficiency and effectiveness of running the business of IT.
  • Focuses on protecting the live environment and its services through the use of formal procedures and checks.
  • Manages, audits, and coordinates simple and complex release tasks to be completed in the right order by the right people.
  • Sends automatic notifications when tasks are coming due or are overdue.
  • Has easily-customizable process flows to meet your unique process requirements.
  • Integrates systems management tools into the process manager, allowing you increase your processes at your own pace.
  • Includes metrics with out-of-the-box reports focused on key performance indicators.
  • Helps CIOs to help meet customer service-level expectations with high productivity through rapid cycle times of change and release deployments, excellent service due to high release success rates and few business disruptions, and an ability to handle large numbers of changes with release management.
  • Identifies updates to and outages of the impacted CIs in upcoming releases. Data presented is more useful to business system owners when planning work and scheduling implementation tasks.
  • Offers forward scheduling of release reports and notifications to ensure that business system stakeholders are informed or must approve any potential business system outages.
  • Enables viewing of upcoming releases by one or more CIs and a date range for clear picture of scheduled release and potential business impact.

IBM Tivoli Unified Process Composer delivers detailed documentation of IT service management processes based on industry best practices. It is also an integral part of the IBM Service Management solution family. Unified Process Composer provides valuable resources to help enable significant improvement of organizational efficiency and effectiveness. It describes processes, the relationships between processes, and the roles and tools involved in an efficient process implementation. The tooling included in IBM Tivoli Unified Process Composer enables users to customize, extend, and publish content to document their organization's operational processes so that those processes can be consistently applied by all IT staff. IBM Tivoli Unified Process Composer V7.1 comprises three main components:

  • Web site that documents best practices for implementing IT Service Management (ITSM) processes based on the IBM Process Reference Model IT. This includes defined component relationships, activities, tasks, work products, and roles and tool guidance.
  • Method Library that includes the process models, activities, tasks, roles, and tool guidance in a format that can be customized by a client.
  • Rational® Method Composer, an Eclipse-based tool that enables users to customize the supplied method library and publish a customized Web site. Clients who have developed their own processes — perhaps derived from industry process models — have a way to document them in an easily understood and modifiable manner for the use of their departments and for regulatory compliance.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

Section 508 of the U.S. Rehabilitation Act

IBM Tivoli Change and Configuration Management Database, IBM Tivoli Release Process Manager, and IBM Tivoli Unified Process Composer, when used in accordance with IBM's associated documentation, satisfy the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the products properly interoperates with them. A US Section 508 VPAT can be requested at


 
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Product positioning

IBM Tivoli CCMDB is the foundation of the Tivoli service management suite of products. It delivers the integration platform for all human task and process-oriented solutions, including IBM Tivoli Service Request Manager and IBM Tivoli Asset Management. It helps to deliver consistent management of process creation, workflow, monitoring, and reporting. CCMDB offers the tools to find and collect information about the IT infrastructure and store or federate the appropriate information when assessments, planning, management, or analysis is required. You can then run your processes in an effective and efficient manner by understanding and controlling the current state of the configuration items, and managing them as needed.

Organizations need a platform for integrating cross-ITIL processes and tools that:

  • Enable users to find and take control of unauthorized changes
  • Offer visibility into enterprise-wide configurations based on business terms
  • Manage IT processes consistently and efficiently
  • Are standard in their approach and can be easily used across functional boundaries

IBM Tivoli CCMDB is the solution that can help satisfy these needs. When companies incorporate other service management solutions into this environment, the intended value can be increased by the integration that CCMDB offers.

The IBM Tivoli Release Process Manager:

  • Helps customers to improve the planning, management, approval, and deployment of releases to the IT infrastructure
  • Supplements the capabilities of the CCMDB by centralizing collaboration and communication among development teams, operations teams, and business units
  • Can reduce errors and rollbacks
  • Helps conserve valuable resources through consistent, automated process flows
  • Enables clients to effectively manage who is doing what tasks, when, and in what order
  • Provides integration to Tivoli operational management products to automate deployment tasks

IBM Tivoli Unified Process Composer is complementary to industry best practice frameworks like ITIL and COBIT that describe what should be done. It takes content to the next level by providing a comprehensive, integrated, customizable model that prescriptively describes how best practice processes work in an efficient and effective organization.

Trademarks

 
Tivoli, Passport Advantage, and Rational are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

Translated publications will be available in softcopy for IBM Tivoli Change and Configuration Management Database V7.1, and IBM Tivoli Release Process Manager V7.1 on the dates below:

Electronic availability: January 16, 2008

Physical availability: February 8, 2008

Publications are also available softcopy only with product.
 
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Technical information

Hardware requirements

IBM Tivoli Change and Configuration Management Database

Hardware minimums:

For the Configuration Discovery and Tracking server:

  • 2 to 4 CPUs running a minimum processor speed of 2 GHz
  • 2 to 4 GB of memory
  • 100 GB of available disk space

For the Process Management and Integration Server:

  • 2 to 4 CPUs running a minimum processor speed of 2 GHz
  • 2 to 4 GB of memory
  • 100 GB of available disk space

IBM Release Process Manager and IBM Tivoli Storage Process Manager require that they be deployed on the same machine as IBM Tivoli Change and Configuration Management Database.

For IBM Tivoli Unified Process Composer:

Hardware minimums:

  • Intel® Pentium® III 800 MHz, or higher, processor
  • 768 MB RAM; more memory improves responsiveness
  • 400 MB for installation; 800 MB in the TEMP directory during installation
  • Display resolution of 1024 x 768 x 256-color video resolution, or higher, high color or true-color recommended

Software requirements

For IBM Tivoli Change and Configuration Management Database

Supported operating systems:

  • AIX® V5.2
  • AIX V5.3
  • Red Hat Enterprise Linux™ 3.0 AS/ES x86-32
  • Windows® 2003 Enterprise Edition x86-32

Contact your IBM representative before deploying into an AIX environment to understand installation requirements.

The following are included with the product, with a restricted use license:

  • DB2® UDB ESE V8.2 with FixPack 3
  • DB2 Admin Client V8.2 with FixPack 3
  • DB2 Alphablox V8.3
  • IBM Tivoli Directory Server V6.0.0 with FP 1
  • IBM Tivoli Directory Integrator V6.0
  • WebSphere® Application Server V6
  • WebSphere Application Server — Network Deployment V6.0.2.3
  • WS Process Server V6.0.1
  • WS-Portal Enable for Multiplatforms V5.1.0.3
  • IBM HTTP Server V6.0
  • WebSphere Application Server Plugin for IHS V6.0
  • GSKit 7.0.3.3
  • IBM Rational® Agent Controller (for AC Log Analyzer)

For Tivoli Unified Process Composer

Software minimums:

  • Microsoft® Windows XP SP1, SP2
  • Microsoft Windows 2003 Enterprise Edition SP1
  • Microsoft Windows 2000 SP4

Performance of the products in this announcement will vary depending upon a customer's particular configuration and customization.

Planning information

Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

Packaging

IBM Tivoli Change and Configuration Management Database:

  • Product DVD
  • Quickstart Guide

IBM Tivoli Release Process Manager:

  • Product CD
  • Quickstart Guide

IBM Tivoli Unified Process Composer:

  • Product DVD
  • Quickstart Guide

This program, when downloaded from a Web site, contains the applicable IBM license agreement, and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

The products in this announcement use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

IBM Services has the breadth, depth, and reach to manage your services needs. Customers can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM Software Services or to contact a software services sales specialist, visit

To locate an IBM Business Partner, visit

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

IBM Tivoli Enhanced Value-based Pricing

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

For servers with physical or logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster.

Enhanced Value-based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft Windows and Intel technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z™ server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.

IBM Tivoli Enhanced Value-based Pricing terminology definitions

Authorized user

An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A Proof of Entitlement (PoE) must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

Note that:

  • Authorized Users have unique specific identity and IDs cannot be shared.
  • An ID can establish one or more connections and count as a single authorized user.
  • Specifics to affected security products are:
  • An authorized user of IBM Tivoli Federated Identity Manager is any ID that accesses an application or service managed or protected by IBM Tivoli Federated Identity Manager.
  • An authorized user of IBM Tivoli Directory Integrator (IDTI) is one whose identity can be synchronized by IDTI or that can access a connected system that can be synchronized by IDTI.
  • An authorized user of IBM Tivoli Identity Manager is any ID whose identity is recorded in the Tivoli Identity Manager identity store.
  • An authorized user of IBM Tivoli Access Manager for e-business is any ID that accesses an application or service managed or protected by IBM Tivoli Access Manager for e-business.

Client device or client

A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk-side computers, technical workstations, appliances, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Concurrent User

A Concurrent User is one and only one individual within or outside the customers enterprise. The number of PoEs required is for the highest number of users simultaneously accessing the program or any program components either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

Enterprise

An enterprise is a person or single entity and those subsidiaries with more than 50% ownership.

Install

An install is a copy or instance of the program in the enterprise.

MSUs

Millions of Service Units is defined as millions of CPU service units per hour, which is the measure of capacity used to describe the computing power of the hardware processors on which S/390® or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

For more detailed information about System z software pricing, go to

Network node or node

Network nodes include routers, switches, hubs, and bridges that contain a network management agent. A single network node may contain any number of interfaces or ports.

Resource Value Unit

Resource Value Unit is a pricing charge metric for program license entitlements that is based upon the quantity of a specified designated measurement used for a given program. See Value Unit definition.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Value Units

A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

Product and licensing Web sites

A complete list of IBM Tivoli products is available at

IBM Tivoli product licensing documents are available at

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, visit

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — This is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — This is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months — This is for customers who have allowed their Software Maintenance to expire and later wish to reinstate their Software Maintenance.
  • Media packs — These are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — These contain printed documentation such as the User's Guide and Release Notes.

Distributed pricing examples Value Unit-based

The following examples are provided to illustrate your licensing requirements.

References to all Value Unit-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.

The pricing example below should be used to determine required license entitlements for the following distributed products:

Change and Configuration Management Database V7.1: Tivoli Change and Configuration Management Database (CCMDB) is priced per Install, Value Units for managed devices, and Authorized/Concurrent Users.

Install

At least one install license is required. The initial install license covers the first domain server (as well as an enterprise server if necessary). Multiple domain servers can be deployed at no charge. An additional install license is required for each additional enterprise server needed. The capacity and number of the domain and enterprise servers necessary for a particular environment is a function of the total number of configuration items to be managed for that environment. This capacity will vary based on the size, complexity, and depth of the information obtained for the configuration items. Refer to the TADDM Planning and Installation Guide for additional information on capacity determination. Many customers will only need one install license for a single enterprise server, regardless of the number of domain servers deployed.

Value Units

In addition to the Install License described above, Value Unit (VU) licenses are required based on the number of devices in the managed environment. Servers, client devices, and MSUs (System z only) are the designated measurements upon which the Value Units are calculated. The VU entitlements for the managed devices are dependent on the number of unique devices managed by TADDM functions. The number of Value Units required per scaled volume tier is defined below.

Usage       Minimum   Maximum  Minimum   Maximum   Value Units
Level,      Devices   Devices  MSUs      MSUs      Device and
Cumulative  Servers   Servers  (*)       (*)       MSU
 
   1              1       100       1       100      20
   2            101       500     101       500      18
   3            501     1,000     501     1,000      8
   4          1,001    10,000   1,001    10,000      4
   5         10,001    25,000  10,001    25,000      2
   6         25,001    25,001                        1
 
(*) When ordering the System z part number only

When licensing client devices, use the following conversion:

1 server = 100 clients (Clients round up to the nearest 100 for the purpose of Value Unit calculation). In other words, 75 clients are rounded up to 100 clients for Value Unit calculation.

The Value Units for servers, clients, and MSUs are calculated independently, using the same scaled volume tiers. Value Units for servers and clients are entitled using the same part number. Value Units for MSUs are entitled using a separate part number.

Servers:

  • The first 100 servers are valued at 20 Value Units each.
  • The next 50 servers are valued at 18 Value Units each.
Clients:
  • The first 10,000 clients equate to 100 servers (10,000/100) and are valued at 20 Value Units each.
  • The next 5000 clients equate to 50 servers (5000/100) and are valued at 18 Value Units each.
MSUs:
  • The first 100 MSUs are valued at 20 Value Units each.
  • The next 50 MSUs are valued at 18 Value Units each.

Authorized or Concurrent Users

User licenses are required based on the number of people responsible for handling change and configuration management processes. These processes include activities such as detecting changes in the managed environment and reconciling such changes with an authorized request for change.

Scenario 1

A customer wishes to purchase CCMDB V7.1 to manage an environment of 550 servers and 150 clients. Without the need for process automation initially, the recommended architecture includes one domain (or enterprise) server. The customer must obtain one install license for the domain (or enterprise) server, plus VU entitlements for the managed servers, and clients as follows:

                       Quantity in
Devices                customer
managed                environment
 
Servers                550
Clients                150
 
Value Unit Calculation for 550 servers:
 
                       Value Units           Value
Servers                per server            Units
 
 
Tier 1 = 100           20                    2,000
Tier 2 = 400           18                    7,200
Tier 3 =  50            8                      400
Total =  550                                 9,600
 
Value Unit Calculation for 150 clients: (round up to the nearest
hundred: 200)
 
Clients                Value Units
(100 clients           per                   Value
= 1 server)s           server                Units
 
Tier 1 = 2               20                    40
Total  = 2                                     40
 
In this example, the customer must license one install and
9,640 Value Units.

Scenario 2

A customer wishes to purchase CCMDB V7.1 to manage an environment of 400 servers, as well as hire personnel to administer change and configuration processes. The customer expects a maximum of 50 change administrators to simultaneously access the CCMDB database. The customer must obtain an install license, plus VU entitlements for the managed servers as shown below, plus 50 Concurrent User licenses.

                       Quantity in
Devices                customer
managed                environment
 
Servers                   400
 
Value Unit Calculation for 400 servers:
 
                       Value Units           Value
Servers                per server            Units
 
Tier 1 = 100           20                    2,000
Tier 2 = 300           18                    5,400
Total  = 400                                 7,400
 
In this example, the customer must license one install, 7400 Value
Units, and 50 Concurrent Users.

Scenario 3

A customer wishes to purchase CCMDB V7.1 to manage an environment of 10,000 servers and 20,000 MSUs. The customer also plans to allow 300 change users to access the CCMDB database at any time without restriction. The customer must obtain multiple install licenses (an initial install license plus additional install licenses for each additional enterprise server required per capacity calculation). The customer must also obtain VU entitlements for the managed servers and MSUs indicated below, and 300 Authorized User licenses.

                       Quantity in
Devices                customer
managed                environment
 
 
Servers                10,000
MSUs                   20,000
 
Value Unit Calculation for 10,000 servers:
 
                       Value Units           Value
Servers                per server            Units
 
Tier 1 =   100           20                  2,000
Tier 2 =   400           18                  7,200
Tier 3 =   500            8                  4,000
Tier 4 = 9,000            4                 36,000
Total  =10,000                              49,200
 
Value Unit Calculation for 20,000 MSUs:
 
                       Value Units           Value
Servers                per server            Units
 
Tier 1 =   100           20                   2,000
Tier 2 =   400           18                   7,200
Tier 3 =   500            8                   4,000
Tier 4 =  9,000           4                  36,000
Tier 5 = 10,000           2                  20,000
Total  = 20,000                              69,000

In this example, the customer must license at least one install, 118,400 Value Units, and 180 Authorized Users. Note that the Value Units for servers and the Value Units for MSUs are entitled using separate part numbers.

Scenario 4

A customer wishes to purchase CCMDB V7.1 to manage an environment of 5,000 servers. This scenario describes two customer situations that would require similar entitlement.

4A) Customer A has two different lines of business and wishes to manage the supporting infrastructure for each, entirely separate from one another. Each line of business has the managed environment of 2,500 servers.

4B) Customer B is a holding company with two distinct businesses; a manufacturing factory with 2,500 servers and a distribution operation with 2,500 servers.

Both customer A and customer B must obtain two install licenses (to entitle a separate enterprise server for each of the two distinct lines of business). Domain servers may also be required for each distinct business. This depends on the total number of configuration items per distinct business as well as the size, complexity, and depth of information to be managed per configuration item. After the enterprise server entitlements, any domain servers needed, can be deployed at no charge.

Customer A and customer B both own their respective 5,000 servers that they wish to manage for their distinct lines of business. They must both obtain VU entitlements for the managed servers as show below.

                        Quantity in
Devices                 Customer
managed                 environment
 
Servers                   5,000
 
Value Unit Calculation for 5,000 servers:
 
                        Value Units       Value
Servers                 per server        Units
 
Tier 1 = 100              20              2,000
Tier 2 = 400              18              7,200
Tier 3 = 500               8              4,000
Tier 4 = 4,000             4             16,000
Total =  5,000                           29,200

Scenario 5

A customer is currently entitled for a CCMDB Install License and Value Units for 200 servers (3,800 VUs). The customer has purchased additional hardware and now wishes to add entitlement for 150 servers, and 375 client devices in their managed environment. The customer must obtain VU entitlements for the additional servers, and new clients as shown below:

Quantity in    Quantity in       Quantity in       Quantity in
Devices        customer          customer          customer
managed        environment       environment       environment
 
Servers           200                150                350
Clients           0                  375                375
 
Value Unit Calculation for 150 additional servers:
 
NEW                    Value Units           Value
Servers                per server            Units
 
Tier 2 =   150           18                   2,700
Total  =   150                                2,700

The customer was already entitled to 3,800 VUs for servers originally calculated using Tier 1 (100 servers x 20 VUs) and Tier 2 (100 servers x 18 VUs) in the tiered volume scale. Therefore, the additional VUs for the new 150 servers are calculated starting at the Tier 2 level. This allows the customer additive benefit of volume scaling for the VUs already purchased for servers.

Value Unit Calculation for 375 new clients: (round up to the nearest hundred: 400)

Clients (100           Value Units
clients                per                   Value
= 1 server)            server                Units
 
Tier 1 = 4             20                    80
Total  = 4                                   80
 
In this example, the customer must license 2,780 Value Units.

Scenario 6

A CCMDB customer now wishes to expand their process automation capability through the use of Tivoli Release Process Manager (ITRPM). The customer has 80 IT administrators whose responsibilities include the coordination and tracking of software and hardware releases across the managed environment. Of these 80 people, 20 of them must be able to address release requests at any point in time. The other 60 people will work during three different shifts and will not be logged on simultaneously. The customer estimates that of these 60 support personnel, a maximum of 25 would need to perform release process tasks during a shift.

The customer obtains licenses for 20 Authorized Users and 25 Concurrent Users for ITRPM.

Scenario 7

A customer is currently entitled to a complementary Tivoli product such as Service Request Manager or Asset Management for IT. The customer does not TADDM functionality, but wishes to use Change Management as an extension to these products. The customer anticipates no more than 50 users, will need to access the Change and Configuration Management capabilities simultaneously.

The customer must obtain licenses for 50 Concurrent Users of Change Management.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

IBM Tivoli Change and Configuration Management Database
Product group: Tivoli IT Service Management
Product identifier description: 5724-M19
Product category: Tivoli Change & Config Mgt Database
 
IBM Tivoli Release Process Manager
Product group: Tivoli IT Service Management
Product identifier description: 5724-M18
Product category: Tivoli Change & Config Mgt Database
 
IBM Tivoli Unified Process Composer
Product group: Tivoli IT Service Management
Product identifier description: 5724-O14
Product category: Tivoli Change & Config Mgt Database

Value Unit: A Value Unit is a pricing charge metric for program license entitlements, which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a Value Unit table. You must obtain a PoE for the calculated number of Value Unit entitlements for your implementation. The Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

The following program in this announcement has Value Unit-based Pricing.

Program
number      Program name      Value Unit exhibit
 
5724-M19    TCCMDB V7.1            VUE025

For each System z IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the required license capacity. Your required license capacity is based upon the following factors:

  • The System z IPLA program you select
  • The applicable Value Unit Exhibit
  • The applicable terms
  • Whether your current mainframes are full-capacity or sub-capacity

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Entitled maintenance offerings
description of Sub Ids                          SUB ID NUMBER
 
Tivoli Change Config Mgmt DB Instl              TCCMDSB01
Tivoli Change Config Mgmt DB Val U              TCCMDSB02
Tiv Chng Config Mgmt DB zSer Val Un             TCCMDSB03
Tivoli Change Management Auth User              TCCMDSB04
Tivoli Change Management Conc User              TCCMDSB05
 
Media packs
description                                     Part number
 
IBM Tivoli Change and Configuration Mgmt
Database V7.1.0 DVD MP MultP ML                 BJ0IDML
 
Entitled maintenance offerings
description of Sub Id's                         SUB ID NUMBER
 
Tivoli Release Process Mgr Val Unit             TRMSB01
Tivoli Release Process Mgr Auth Usr             TRMSB02
Tivoli Release Process Mgr Conc Usr             TRMSB03
 
Media packs
description                                     Part number
 
IBM Tivoli Release Process Manager V7.1.0
CD Media Pack Multiplatform ML                  BJ0IBML
 
Entitled maintenance offerings
description of Sub Id's                         SUB ID NUMBER
 
Tivoli Unified Proc Comp 10 Aut Usr             TUPCSB01
 
Media packs
description                                     Part number
 
IBM Tivoli Unified Process Composer V7.1.0
DVD Media Pack Windows ML                       BJ0IAML

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include 12 full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include 12 full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table.

To order for Passport Advantage, specify the desired part number and quantity.

New Part Numbers for 5724-M19 TCCMDB V7.1
 
Description                                      Part number
 
IBM Tivoli Change Management Authorized User     D61SJLL
 License + Software Maintenance 12 Months
 
IBM Tivoli Change Management Authorized User     E0466LL
 Annual Software Maintenance Renewal
 
IBM Tivoli Change Management Authorized User     D61SKLL
 Software Maintenance Reinstatement 12 Month
 
IBM Tivoli Change Management Concurrent User     D61SHLL
 License + Software Maintenance 12 Months
 
IBM Tivoli Change Management Concurrent User     E0465LL
 Annual Software Maintenance Renewal
 
IBM Tivoli Change Management Concurrent User     D61SILL
 Software Maintenance Reinstatement 12 Month
 
Previously Announced Part Numbers for 5724-M19 TCCMDB V7.1
 
Description                                      Part number
 
IBM Tivoli Change and Configuration Management   E02HWLL
 Database Install Annual SW Maintenance Renewal
 
IBM Tivoli Change and Configuration Management   D583VLL
 Database Install License + Software Maintenance
 12 Months
 
IBM Tivoli Change and Configuration Management   D583WLL
 Database Install SW Maintenance Reinstatement
 12 Months
 
IBM Tivoli Change and Configuration Management   D58Q4LL
 Database Install from RDS(AAS) Trade Up License
 + Software Maintenance 12 Months
 
IBM Tivoli Change and Configuration Management   E02HXLL
 Database VU Value Unit Annual SW Maintenance
 Renewal
 
IBM Tivoli Change and Configuration Management   D583XLL
 Database VU Value Unit License + Software
 Maintenance 12 Months
 
IBM Tivoli Change and Configuration Management   D5841LL
 Database VU Value Unit SW Maintenance
 Reinstatement 12 Months
 
IBM Tivoli Change and Configuration Management   E0332LL
 Database System z VU Value Unit Annual SW
 Maintenance Renewal
 
IBM Tivoli Change and Configuration Management   D59PBLL
 Database System z VU Value Unit License +
 Software Maintenance 12 Months
 
IBM Tivoli Change and Configuration Management   D59PCLL
 Database System z VU Value Unit SW Maintenance
 Reinstatement 12 Months
 
New Part Numbers for 5724-M18 TRPM V7.1
 
Description                                      Part number
 
IBM Tivoli Release Process Manager Authorized    D61SFLL
 User License + Software Maintenance 12 Months
 
IBM Tivoli Release Process Manager Authorized    E0464LL
 User Annual Software Maintenance Renewal
 
IBM Tivoli Release Process Manager Authorized    D61SGLL
 User Software Maintenance Reinstatement
 12 Months
 
IBM Tivoli Release Process Manager Concurrent    D61SDLL
 User License + Software Maintenance 12 Months
 
IBM Tivoli Release Process Manager Concurrent    E0463LL
 User Annual Software Maintenance Renewal
 
IBM Tivoli Release Process Manager Concurrent    D61SELL
 User Software Maintenance Reinstatement
 12 Months
 
Previously Announced Part Numbers for 5724-M18 TRPM V7.1
 
Description                                      Part number
 
IBM Tivoli Release Process Manager VU Value      E02I3LL
 Unit Annual SW Maintenance Renewal
 
IBM Tivoli Release Process Manager VU Value      D584ULL
 Unit License + Software Maintenance 12 Months
 
IBM Tivoli Release Process Manager VU Value      D584VLL
 Unit Software Maintenance Reinstatement
 12 Months
 
Previously Announced Part Numbers for 5724-O14 TUPC V7.1
 
 
Description                                      Part number
 
IBM Tivoli Unified Process Composer 10           E02KELL
 Authorized Users Annual Software Maintenance
 Renewal
 
IBM Tivoli Unified Process Composer 10           D58G5LL
 Authorized Users License + Software Maintenance
 12 Months
 
IBM Tivoli Unified Process Composer 10           D58G6LL
 Authorized Users Software Maintenance
 12 Months

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

Description                                      Part number
 
IBM Tivoli Change and Configuration Management   BJ0IDML
 Database V7.1.0 DVD Media Pack Multiplatform ML
 
IBM Tivoli Release Process Manager V7.1.0 CD     BJ0IBML
 Media Pack Multiplatform ML
 
IBM Tivoli Unified Process Composer V7.1.0 DVD   BJ0IAML
 Media Pack Windows ML

IBM Tivoli Change and Configuration Management Database V7.1.0, IBM Tivoli Release Process Manager V7.1.0, and IBM Tivoli Unified Process Composer V7.1.0 are available via download from Passport Advantage.

Withdrawal of Passport Advantage part numbers:

The following Passport Advantage part numbers will be withdrawn on March 14, 2008.

Description                                      Part number
 
IBM Tivoli Release Process Manager Value Unit    E02I3LL
 Annual SW Maintenance Renewal
 
IBM Tivoli Release Process Manager Value Unit    D584ULL
 License + SW Maintenance 12 Months
 
IBM Tivoli Release Process Manager Value Unit    D584VLL
 SW maintenance Reinstatement 12 Months

 
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Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement including the License Information (LI) document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form numbers

  • IBM Tivoli Change and Configuration Management Database V7.1.0 LI number is: L-SNEP-774VYC
  • IBM Tivoli Release Process Manager V7.1.0 LI number is: L-NKLE-76HQVW
  • IBM Tivoli Unified Process Composer V7.1.0 LI number is: L-KFES-76KK8Y

The program License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Limited warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Guide for further information at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer: You may not copy and use this program on another computer without paying additional license fees.

Other terms

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Usage restriction: Yes

Software Maintenance applies: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your IS technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

System i™ Software Maintenance applies: No

Variable charges apply: No

Educational allowance available: Not applicable
 
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IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit


 
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Prices

Passport Advantage

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at


 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Teleweb Customer Support
             ibm.com Sales Execution Center, Americas North
             3500 Steeles Ave. East, Tower 3/4
             Markham, Ontario
             Canada
             L3R 2Z1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
System z, System i, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, AIX, DB2, WebSphere, Rational, S/390, and eServer are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are registered trademarks of Intel Corporation.
 
Windows and Microsoft are registered trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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