IBM WebSphere Business Services Fabric V6.1 features enhanced consumability and improved concurrency with the Business Process Management Portfolio
IBM United States Software Announcement 207-237October 9, 2007
(Corrected on July 31, 2008)
The Software requirements section was revised.
(Corrected on October 22, 2007)
In the Description section, under Feature Details -- IBM Insurance P & C Content Pack, the item
"Insurance P & C capability and process definitions that are based on inputs from ACORD Capability
and Process Maps" was changed to "Insurance P & C capability and process definitions that are based
on insurance P & C best practices."
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| At a glance |
WebSphere Business Services Fabric V6.1 extends the IBM Business Process Management (BPM) platform to deliver flexible composite business applications. Optional industry content packs that contain prebuilt service-oriented architecture (SOA) assets are available for the development of industry-specific composite business applications.
- Improved consumability and ease of use
- Concurrency with IBM BPM and connectivity software portfolio
- Enhanced industry content packs
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
800-IBM-CALL
(Reference: LE001).
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| Overview |
IBM WebSphere® Business Services Fabric for V6.1 is a comprehensive service-oriented architecture (SOA) offering that is designed to extend IBM's Business Process Management (BPM) platform to deliver flexible composite business applications. WebSphere Business Services Fabric includes the tools and runtime to model, assemble, deploy, manage, and govern Business Services, the reusable building blocks of composite business applications. Optional industry content packs that contain prebuilt SOA assets are available for the development of industry-specific composite business applications.
New features and benefits:
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Improved consumability and ease of use
- Enhanced documentation, installation, and search and browse capabilities
- Improved Business Policy Lifecycle Management targeting design-time, runtime, and manage-time
- Tighter integration with WebSphere Services Registry Repository V6.1 for consolidated storage for all service meta-data
- Support for Russian language
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Concurrency with IBM BPM and connectivity software portfolio
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Concurrent with other WebSphere V6.1 product releases to enable additional capabilities and help
provide improved process execution
- WebSphere Process Server V6.1
- WebSphere Integration Developer V6.1
- WebSphere Service Registry and Repository V6.1
- Additional platforms supported to align with other WebSphere V6.1 product releases and provide more deployment options including support for Oracle 10g and DB2® 9.1 databases
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Concurrent with other WebSphere V6.1 product releases to enable additional capabilities and help
provide improved process execution
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Enhanced industry content packs
- New prebuilt capability and business process decompositions based on industry standards and best practices
- Better tooling is available to all existing industry content packs including Healthcare Payor, Telecom Operations, Banking Payments, and Insurance Property & Casualty (P & C) Content Packs
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| Key prerequisites |
For a complete list, refer to the
Hardware requirements
and
Software requirements
sections.
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| Planned availability dates |
- December 21, 2007: Electronic software delivery
- January 18, 2008: Media and documentation
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| Description |
WebSphere Business Services Fabric consists of:
IBM Business Services Foundation Pack which can
- Provide a highly scalable, run-time policy definition and enforcement engine that enables dynamic service assembly and service behavior adaptation based on content, context, and contract.
- Control and automate entitlement of business services for subscribers, enabling creation, control, and management of service packages to subscribers across the ecosystem. Integrates with leading security and identity management products.
- Offer visibility and monitoring of service-oriented processes and applications. Includes multi-perspective views and enables drill-down analysis of events and exception.
- Enable end-to-end governance of business services through design, run time, deployment, and management.
- Store and manage business services, policies, and business service entitlements.
IBM Business Services Tool Pack
- Includes user tools to maintain, manage, and govern services metadata, subscribers, policies, and governance processes
- Enables domain-experienced software architects to model, create, publish, and manage industry-specific service metadata models and policies around data, processes, resources, policies, and domains
- Enables a visual assembly environment for creating and managing industry-specific business service metadata models and policies
Industry content packs deliver reference business services templates that are designed to be optimized to industry standards and consist of the following prebuilt SOA assets:
- Reference business services templates that include definitions of business assertions, business roles, and business channels, that are based on the industry business glossary
- Industry business glossary that presents a taxonomy of industry terms, with associated relationships and properties
- Industry standards-based data types and Web service interfaces that can enable interoperability across disparate systems in the enterprise ecosystem
- Industry common services that can help speed the delivery and assembly of composite business applications
- Industry business object model (BOM) that can be used as a logical data model for design and development of composite business applications
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Knowledge assets that can help accelerate consumability and extensibility of the prebuilt SOA
content packaged in industry content packs. Available industry content packs:
- IBM Insurance P & C Content Pack for WebSphere Business Services Fabric focuses on the property and casualty lines of businesses for insurance enterprises.
- IBM Healthcare Payor Content Pack for WebSphere Business Services Fabric focuses on the payor processes in healthcare enterprises.
- IBM Banking Payments Content Pack for WebSphere Business Services Fabric focuses on payments capabilities of financial services enterprises.
- IBM Telecom Operations Content Pack for WebSphere Business Services Fabric focuses on billing, fulfillment and assurance operations for telecommunication enterprises.
Functions and benefits
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Integrated environment to help rapidly model, assemble, deploy, and manage composite business
applications
- Provides a robust environment to help accurately express and execute business intent through technology.
- Offers a complete set of WebSphere-driven technologies to deliver dynamic function in a single product that includes connectivity infrastructure, process integration, and solution construction. You can work with a controlled, common model to orchestrate, mediate, connect, map, and execute the underlying IT functions across your IT landscape.
- Enables a collaborative environment to assemble instead of code business solutions to help reduce development efforts for building solutions.
- Helps improve visibility to business and IT assets to enable greater reuse and time-to-value when creating composite business applications.
- Includes a full set of role-based tools and consoles to help reduce the need to purchase or build additional tools and instrumentation.
- Offers a compelling set of WebSphere tools for people, information, and application integration.
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Ability to leverage rather than replace legacy, packaged, and custom applications
- Acts as a controllable and structured front-end environment for fragile and rigid applications with dynamic, component-driven, and reusable assets and building blocks assembled into composite business applications
- Interoperates with both IBM and other vendors' products using open standards to wrap and consolidate your heritage technology assets with dynamic and modern composite business applications
- Includes support by a growing business partner ecosystem of content, code, methodologies, and documentation that you can use to help expedite delivery of your composite business applications
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Ability to define and leverage common industry semantics as the language for simplifying
interoperability between disparate systems
- Enables a flexible, extensible, SOA-based environment that is industry relevant using industry-specific reference content
- Provides a controlled environment that uses open standards to represent the relationships and associations to codify business intentions and enforce business designs
- Readily consumes line of business and industry standard models and associates them with existing and expected SOA components to help create business and industry-appropriate composite business applications
- Helps remove the need to repeatedly define, capture, and code industry and business meaning into each technology interface, artifact, and application
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Life-cycle management and governance of business services
- Includes prebuilt tools, consoles, and capabilities for managing artifacts and composite business applications
- Offers a manageable and controllable environment to ensure asset reuse, alignment to business concepts, reduction of development churn, and capacity to control new development costs
- Maintains, retires, restores, and versions solution components and pathways
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Customized business service delivery and dynamic solution behavior
- Enables the reuse of business services through dimensional, contextually aware business service assembly as a solution is executing
- Offers multiple customized user experiences while still enforcing the high-level business process
- Introduces a first-of-a-kind approach for the creation, enforcement, and delivery of dynamic solution behavior through the application of business policies and intentions
- Can add flexibility into solutions without adding onerous development efforts by enabling multiple channels to leverage, reuse, and extend process pathways during execution
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Ability to define and manage subscriber entitlements and portfolios
- Designed to deliver significantly improved solution deployment and enablement often without having to migrate any code or artifacts
- Dramatically improves solution deployment options without requiring a continuous stream of code deployments and migrations of solution elements
- Offers a prebuilt scaffolding of function for the insertion of self-servicing and enrollment into business solutions, thereby enabling substantial business savings for solution operation and administration
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Repository for service metadata, policy, and subscriber information
- Enables a centralized storage mechanism for business-relevant metadata that can be leveraged in creation of solutions and content while helping to reduce duplication of information across a customer environment
- Create and use business policies that you can apply to drive solution behavior and dynamic execution
- Apply consistently and collaboratively used business metadata from a single source to dynamically influence and enforce solution behavior
- Includes associated tooling to capture, define, arrange, and systematically store pertinent and reusable business information, context, and meaning around solution components
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Industry content packs that jumpstart delivery of industry-specific, composite business applications
- Designed for specific industry participants to facilitate more rapid assembly of composite business applications.
- Optimized for industry best practices, ensuring consistency and reuse across geographic locations, product lines, and processes.
- Help simplify interoperability by defining the common language to facilitate interoperability between disparate IT assets. These prepackaged industry-specific vocabularies are expressed as an extensible ontology (for example, HL7, ISO 20022, and NGOSS SID).
- Help speed time-to-market with prebuilt, frequently reused horizontal infrastructure services. Includes interfaces to popular industry specific third-party and business process outsourcing services.
- Help speed time-to-market using prebuilt business assertions that ensure consistency, and maintain standards compliance during the definition and development of business service policies.
- Expands use within an enterprise, or helps enhance the security of publishing to a broader partner ecosystem. Enables clients and partners to plug-in their SOA assets to predefined reference business services templates.
Feature details
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The following new operating systems are supported in WebSphere Business Services Fabric 6.1:
- Windows Vista Support for Windows Vista for design, development, and test platform (not for production deployment)
- Solaris 10
- Red Hat Enterprise Linux 5
- SUSE Linux 10
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Storage of business services, subscribers, and policies to enable assembly of composite business
applications
- Central repository for business service metadata, industry ontologies, policies, and subscribers
- Resource Description Framework (RDF)/Web Ontology Language (OWL)-based, metamodel, allowing for capturing semantics and easy extensibility
- Ability to federate metadata from other repositories such as LDAP systems and WebSphere Service Registry and Repository
- Conflict detection during collaborative development
- Powerful search, dependency, and impact analysis
- Role-based, context, and namespace level security that leverages existing access control systems
- Support for entire metadata life cycle, including comprehensive versioning, change tracking, and collaborative governance of service metadata
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Metadata-driven assembly of business services and composite business applications
- Enables publishing and managing service models, policies, and service portfolios
- Can achieve rapid and security-enhanced assembly of disparate IT assets into business services
- Supports both top-down business domain decomposition and bottom-up analysis of underlying IT systems
- Creates and enforces design, run-time, and change-time policies
- Composes unique multichannel services that power multiple access modes such as Web, business-to-business, interactive voice response (IVR), and fax
- Delivers model and manage meta-information about business services including Web Services Description Language (WSDL), Web services (WS)-Policy- and Business Process Execution Language (BPEL)-defined declarations, and actual behavior of services
- Models policies as a basis for dynamic discovery, matching, and binding of services based on content, context, and contract
- Simulates service behavior based on different usage scenarios
- Manages run-time meta-information for matching business service requesters and service providers using policies
- Applies policies at various levels (for example, business ecosystem, application, business service, or service end point)
- Assembles policies in a unified, flexible, and extensible grammar to express the capabilities, requirements, and characteristics of entities within an SOA
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Easy modification and dynamic execution of business services
- Highly optimized semantic mediation engine that enables metadata-driven service discovery, matching, and interoperability during both design and runtime
- Business service policies to replace hard-coded service bindings in enterprise service bus, BPEL, and business-to-business (B2B) connections with dynamic end-point selection based on content, context, and contract of the service request
- Dynamic service behavior adaptation that is based on business context, content, and contract
- Policy-based customization across multiple domains, business processes, and service end points
- Policy enforcement that is based on performance, reliability, interoperability, security, and manageability of business services
- Dynamic business service and process customization without affecting larger subscriber base
- Helping eliminate and reduce hard-coded binding changes with policy-based process customization
- Can reduce integration complexity through ontology-based classification and data transformation rules
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Business service portfolio management
- Controls and automates multi-entity and multidomain entitlement of business services for service consumers
- Enables application administrators to create, control, and manage on demand service packages to subscribers across the business ecosystem
- Designed for integration with identity management and LDAP systems, and supports both self-service and assisted enrollment and cancellation of business service portfolios
- Manages business service portfolios for subscribers
- Federates subscriber information from LDAP systems for user data
- Enables policy-driven relationships between subscribers and "real world" artifacts such as existing applications, service declarations, and domain models
- Collects and stores subscriber information and associate subscribers with their chosen services
- Creates and manages hierarchical roles, business users, and domains and assigns services to them
- Reliably creates and publishes portfolios of available business services with standardized service packages and service performance levels
- Registers subscribers and manages subscriber profiles for business services
- Enables both self-service and assisted enrollment models for management of customized business service portfolios
- Represents complex organizational hierarchies and captures metadata related to subscribers and roles
- Validates changes made to subscribers, roles, and organizational hierarchies
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Real-time business service visibility and control
- Business visibility and monitoring of business services for business analysts and IT administrators
- Multiperspective views and drill-down analysis of events and exceptions with respect to business context in a loosely coupled, service-oriented business ecosystem
- Subscriber- and role-based drill-down performance visibility against business goals and business service level agreements (BSLAs)
- Real-time business service support for billing and metering of composite business applications at business service level
- Console for performance monitoring of business services customizable by business need
- Domain, subscriber, and service-based performance and Business Service Level Agreement reporting
- Centralized business services content monitoring and alert notification
- Configurable audit trails on business service invocations for security, Service Level Agreement, and compliance monitoring
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Comprehensive business service governance
- Manages life-cycle changes to business services
- Control business metadata promotion between environments
- Validates extended meta-models to ensure accuracy and correctness before publishing into runtime
- Ensures metadata integrity while modeling business services in a multi-authoring environment
- Defines policies for metadata visibility in collaborative development environments
- Notifies users of changes
- Changes management process for business service versioning, validation, and performance management
- Includes open APIs for integration with change management systems, such as IBM Rational® ClearCase®
Industry content packs for P & C insurers, health plans, financial institutions, and telecom service providers
- IBM Insurance P & C Content Pack for WebSphere Business Services Fabric
- IBM Healthcare Payor Content Pack for WebSphere Business Services Fabric
- IBM Banking Payments Content Pack for WebSphere Business Services Fabric
- IBM Telecom Operations Content Pack for WebSphere Business Services Fabric
IBM Insurance P & C Content Pack
- Insurance P & C capability and process definitions that are based on insurance P & C best practices
- Insurance P & C Reference Business Services Templates Insurance P & C specific business services definitions, associated Web services and metadata (roles, channels, assertions, and policy templates)
- Insurance P & C Business Glossary An Insurance P & C common vocabulary that represents the taxonomy of insurance terms, with associated relationships and properties; based on terms derived from ACORD P & C messaging standards, IBM Insurance Application Architecture (IAA) business object model, and eEG7 SMILe Data Dictionary
- Insurance P & C Business Object Model ACORD P & C standards and eEG7 SMILe Data Model-based business object models that represent the conceptual view of the P & C domain through business objects
- Insurance P & C Service Interfaces Insurance P & C specific schemas and Web service interfaces based on a subset of Interface Design Model (IDM) of IAA
- Insurance P & C Common Services Insurance P & C specific service implementations that are consistently reused in solutions to enable transactional functions like validation, error identification, bulking, and transformation, based on ACORD P & C standards
- Knowledge assets including documentation and sample implementation scenarios to assist in the consumption and extension of the assets packaged in IBM Insurance P & C Content Pack
IBM Healthcare Payor Content Pack
- Healthcare Payor specific capability and process definitions
- Healthcare Payor Reference Business Services Templates Healthcare Payor specific business services definitions, associated Web services and metadata (roles, channels, assertions and policy templates)
- Healthcare Payor Business Glossary A Healthcare Payor common vocabulary that represents a taxonomy of health plan terms, with associated relationships and properties based on HL7 (Health Level Seven) Vocabulary and ASC X12 EDI for HIPAA
- Healthcare Payor Business Object Model HL7 RIM (Reference Information Model) V3 based business object model that represents conceptual view of health insurance enterprises through business objects
- Healthcare Payor Service Interfaces Healthcare Payor specific schemas and Web service interfaces based on ASC X12 EDI messages for HIPAA and HL7 standards
- Healthcare Payor Common Services Healthcare Payor specific service implementations that enable transactions like validation, error identification, bulking, debulking, and transformation, based on HL7 messaging standards and ASC X12 EDI standards for Hthat are IPAA
- Knowledge assets that include documentation and sample implementation scenarios to help assist in the consumption and extension of the assets packaged in IBM Healthcare Payor Content Pack
IBM Banking Payments Content Pack
- Banking Payments capability and process definitions with inputs from process definitions from ISO 20022 Data Dictionary
- Banking Payments Reference Business Services Templates Banking Payments specific business services definitions, associated Web services and metadata (roles, channels, assertions, and policy templates)
- Banking Payments Business Glossary A banking payments common vocabulary that represents the taxonomy of banking terms, with associated relationships and properties; based on ISO 20022 Data Dictionary, NACHA (Electronic Payments Association, formerly the National Automated Clearing House Association) payments standards, and the IBM Information Framework (IFW) business object model, and SEPA (Single Euro Payments Area) Messaging Model
- Banking Payments Business Object Model ISO 20022 Data Dictionary-based business object model that represents the conceptual view of the payments domain through business objects
- Banking Payments Service Interfaces Banking Payments specific schemas and Web service interfaces based on a subset of Interface Design Model (IDM) of IFW
- Banking Payments Common Services Banking Payments specific service implementations that are consistently reused in solutions to enable transactional functions like validation, error identification, bulking, and transformation, based on ISO 20022, SEPA, and NACHA payments standards
- Knowledge assets including documentation and sample implementation scenarios to assist in the consumption and extension of the assets packaged in IBM Banking Payments Content Pack
IBM Telecom Operations Content Pack
- Telecom Operations capability and process definitions based on enhanced Telecom Operations Map (eTOM)
- Telecom Operations Reference Business Services Templates Telecom operations specific business services definitions, associated web services and metadata (roles, channels, assertions and policy templates), based on TAM (Telecom Applications Map) and NGOSS eTOM (enhanced Telecom Operations Map) that cover fulfillment, assurance, and billing processes
- Telecom Operations Business Glossary A telecom-specific common vocabulary that represents a taxonomy of Telecom terms, with associated relationships and properties based on NGOSS SID (Shared Information Data) standards
- Telecom Operations Business Object Model NGOSS SID model-based business object model that represents conceptual view of a telecom enterprise through business objects
- Telecom Operations Service Interfaces Telecom operations specific schemas and Web service interfaces to support OSS/BSS processes based on NGOSS SID model, NGOSS OSS/J (Operational Support Systems through Java Initiative), and NGOSS MTOSI model (Multi-Technology Operations System Interface)
- Telecom Operations Common Services Telecom operations specific service implementations that enable transactions like validation, error identification, and transformation, based on NGOSS SID model, NGOSS OSS/J and NGOSS MTOSI models
- Knowledge assets that include documentation and sample implementation to help consume and extend the assets packaged in Telecom Operations Content Pack
Accessibility by people with disabilities
You can request a U.S. Section 508 Voluntary Product Accessibility Template (VPAT) at
IPLA and Subscription and Support considerations
IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.
Subscription and Support must cover the same capacity as the product
license entitlement. Subscription and Support will be available in the
country in which the agreement is made.
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| Reference information |
- For information on IBM WebSphere Business Services Fabric for z/OS V6.1, refer to Software Announcement 207-238 , dated October 9, 2007.
- For information on IBM WebSphere Process Server for z/OS V6.1, refer to Software Announcement 207-244 , dated October 9, 2007.
- For information on WebSphere Integration Developer V6.1, refer to Software Announcement 207-230 , dated October 9, 2007.
- For information on WebSphere Services Registry and Repository V6.1, refer to Software Announcement 207-245 , dated October 9, 2007.
Availability of national languages
Product description Language GA date
IBM Banking Payments Pack Multilingual January 18, 2008
V6.1.0 (English
International,
French,
Russian,
Korean,
Chinese
Simplified,
Spanish,
Portuguese-
Brazilian,
German,
Japanese,
Chinese
Traditional,
Italian)
IBM Bus Svcs Foundation Pk Multilingual January 18, 2008
V6.1.0 (English
International,
French,
Russian,
Korean,
Chinese
Simplified,
Spanish,
Portuguese-
Brazilian,
German,
Japanese,
Chinese
Traditional,
Italian)
IBM Business Svcs Tool Pk Multilingual January 18, 2008
V6.1.0 (English
International,
French,
Russian,
Korean,
Chinese
Simplified,
Spanish,
Portuguese-
Brazilian,
German,
Japanese,
Chinese
Traditional,
Italian)
IBM Healthcare Payor Pack Multilingual January 18, 2008
V6.1.0 (English
International,
French,
Russian,
Korean,
Chinese
Simplified,
Spanish,
Portuguese-
Brazilian,
German,
Japanese,
Chinese
Traditional,
Italian)
IBM Insurance P & C Pack Multilingual January 18, 2008
V6.1.0 (English
International,
French,
Russian,
Korean,
Chinese
Simplified,
Spanish,
Portuguese-
Brazilian,
German,
Japanese,
Chinese
Traditional,
Italian)
IBM Telecom Operations Pack Multilingual January 18, 2008
V6.1.0 (French,
Russian,
Korean,
Chinese
Simplified,
Spanish,
Portuguese-
Brazilian,
German,
Japanese,
Chinese
Traditional,
English,
Italian)
Trademarks
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| Education support |
Training is available for WebSphere® Business Services Fabric. IBM Training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM Training Web site
Refer to the IBM training Web site for information on course locations and availability dates.
Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
IBM delivers a comprehensive portfolio of education services to help clients successfully deploy and integrate WebSphere Application and Integration middleware products to their maximum potential.
Education is a key component to ensuring software success. The IBM education team is committed to providing the highest quality education available to help your company prosper in today's competitive marketplace. We take pride in our ability to deliver successful education programs that provide your people with the skills necessary to make your business profitable using IBM software.
The IBM education team works closely with IBM product developers and IBM services organizations to ensure that the courses we offer provide the most up-to-the-minute technical and product information. Our courses place an emphasis on the advanced knowledge and insight that only these sources can provide. We draw from a deep pool of IBM technical experience in the development of our courses, and pass that knowledge on to our students.
For more information about available education offerings, refer to the Web site
Role-based skills roadmaps can be found on this page
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| Offering Information |
Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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| Publications |
No publications are shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
Softcopy documentation is shipped on the product CDs in pdf format.
Fabric core
- The IBM Foundation Pack Installation Guide for WebSphere Business Services Fabric
- The IBM Tool Pack Installation Guide for WebSphere Business Services Fabric
Industry content packs
Installation guides
- The IBM Healthcare Payor Content Pack Installation Guide for WebSphere Business Services Fabric
- The IBM Insurance Property and Casualty Content Pack Installation Guide for WebSphere Business Services Fabric
- The IBM Banking Payments Content Pack Installation Guide for WebSphere Business Services Fabric
- The IBM Telecom Operations Content Pack Installation Guide for WebSphere Business Services Fabric
Developers guides
- The IBM Healthcare Payor Content Pack Developers Guide for WebSphere Business Services Fabric
- The IBM Insurance Property and Casualty Content Pack Developers Guide for WebSphere Business Services Fabric
- The IBM Banking Payments Content Pack Developers Guide for WebSphere Business Services Fabric
- The IBM Telecom Operations Content Pack Developers Guide for WebSphere Business Services Fabric
Reference architecture guides
- The IBM Healthcare Payor Content Pack Reference Architecture Guide for WebSphere Business Services Fabric
- The IBM Insurance Property and Casualty Content Pack Reference Architecture Guide for WebSphere Business Services Fabric
- The IBM Banking Payments Content Pack Reference Architecture Guide for WebSphere Business Services Fabric
- The IBM Telecom Operations Content Pack Reference Architecture Guide for WebSphere Business Services Fabric
How-to guides
- The IBM Healthcare Payor Content Pack How-To Guide for WebSphere Business Services Fabric
- The IBM Insurance Property and Casualty Content Pack How-To Guide for WebSphere Business Services Fabric
- The IBM Banking Payments Content Pack How-To for WebSphere Business Services Fabric
- The IBM Telecom Operations Content Pack How-To for WebSphere Business Services Fabric
The softcopy documentation shipped with this product is available in the following national languages:
- French
- Italian
- German
- Spanish
- Russian
- Brazilian Portuguese
- Japanese
- Korean
- Simplified Chinese (GB18030 compliant)
- Traditional Chinese
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| Technical information |
Specified operating environment
Hardware requirements
Any hardware that is explicitly compatible and fully capable of running the specified operating system, all the corresponding supporting software, and any associated applications unmodified. The responsibility to provide a statement of full compatibility between machines lies with the original equipment provider (if not IBM).
- AIX® : IBM System p servers
- Linux : x86 platform: 32-bit Intel® Red Hat Enterprise Linux
- Linux : IBM System p servers SUSE Linux Enterprise Server
- Windows : x86-compatible
- Sun Solaris/SPARC
Software requirements
Server platforms
- AIX 5L V5.3
- Microsoft Windows 2003 Enterprise Server
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Linux
- Red Hat Enterprise Linux 4 and 5 AS/ES
- SUSE Linux Enterprise Server (SELS) 9.0 with SP3 and 10.0
- Sun Solaris 10
Client platforms
- Windows 2003
- Windows XP with Service Pack 2
- Windows Vista
Repository database
- DB2 Universal Database® Enterprise Server Edition V8.2 or 9.1, or
- Oracle Database 10g
Application server : WebSphere Process Server V6.1.2
Other software
- WebSphere Service Registry and Repository V6.1 (5724-N72), or
- WebSphere Service Registry and Repository for z/OS V6.1 (5655-R41)
Companion products:: For information on WebSphere Business Services Fabric for z/OS® V6.1, refer to Software Announcement 207-238 , dated October 9, 2007.
Planning information
Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
Packaging
WebSphere Business Services Fabric V6.1 is available via the following media packages:
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IBM Business Services Foundation Pack:
- WebSphere Business Services Foundation Pack CD
- WebSphere Process V6.1 product CDs
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IBM Business Services Tool Pack:
- WebSphere Business Services Tool Pack CD
- WebSphere Integration Developer V6.1 product CDs
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Industry content pack CDs
- IBM Healthcare Payor Content Pack for WebSphere Business Services Fabric
- IBM Insurance P & C Content Pack for WebSphere Business Services Fabric
- IBM Banking Payments Content Pack for WebSphere Business Services Fabric
- IBM Telecom Operations Content Pack for WebSphere Business Services Fabric
Note: Product documentation is shipped on product CDs. Documentation from industry standards groups (for example, HL7, ASC X12, ISO, SWIFT, NACHA, NGOSS) is not provided. You may find documentation, associated with these standards, beneficial in creating end-to-end business applications. For this documentation, contact the associated industry standards body.
Security, auditability, and control
IBM WebSphere Business Services Fabric uses the security and auditability features of the host hardware and software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Software Services
Our lab based software services team has the experience and expertise to assist customers and partners with all of their services needs in realizing the benefit of using WBSF 6.1. Our team has experience in helping clients envision and realize successful business solutions that are centered on the Fabric. We understand how to quickly assist clients in getting started with the Fabric and Industry Content Packs. This is important to help them realize a return on their investment as quickly as possible. In addition to our deeply skilled lab services team, we have enabled our partner network on the Fabric, which allows us great flexibility to start quickly with clients around the globe.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
To locate an IBM Business Partner, visit
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| Ordering information |
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Product
Licensed function title Product group category
IBM Banking Payments Content Pack Process Process
for WebSphere Business Services Integration Integration
Fabric Servers
IBM Foundation Pack for WebSphere Process Process
Business Services Fabric Integration Integration
Servers
IBM Healthcare Payor Content Pack Process Process
for WebSphere Business Services Integration Integration
Fabric Servers
IBM Insurance Property & Casualty Process Process
Content Pack for WebSphere Bus Integration Integration
Srvc Fabric Servers
IBM Telecom Operations Content Process Process
Pack for WebSphere Business Integration Integration
Services Fabric Servers
IBM Tool Pack for WebSphere Process Process
Business Services Fabric Integration Integration
Servers
PID Charge unit
Program name number description
IBM Banking Payments Content Pack 5724-R31 Per
for WebSphere Business Services Establishment
Fabric
IBM Foundation Pack for WebSphere 5724-R31 Value Unit
Business Services Fabric
IBM Healthcare Payor Content Pack 5724-R31 Per
for WebSphere Business Services Establishment
Fabric
IBM Insurance Property & Casualty 5724-R31 Per
Content Pack for WebSphere Business Establishment
Services Fabric
IBM Telecom Operations Content Pack 5724-R31 Per
for WebSphere Business Services Establishment
Fabric
IBM Tool Pack for WebSphere Business 5724-R31 Authorized
Services Fabric User(s)
IBM Tool Pack for WebSphere Business 5724-R31 Authorized
Services Fabric User(s) for
System z(TM)
Charge metrics definitions
Value Unit
A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a Value Unit table. You must obtain a PoE for the calculated number of Value Unit entitlements for your implementation. The Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.
Processor (Value Unit)
A processor core is a functional unit within a computing device that interprets and executes instructions. A processor core consists of at least an instruction control unit and one or more arithmetic or logic unit. With multicore technology, each core is considered a processor. Not all processor cores require the same number of Value Unit entitlements. To calculate the number of Value Unit entitlements required, refer to the Value Unit table on the following Web site
With full capacity licensing, a PoE must be acquired for the appropriate number of Value Units based on all activated processor cores available for use on the server.
Authorized user
An authorized user is one and only one individual (named or unnamed) within or outside your enterprise. A PoE must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.
The program may be installed on one or more computers, and accessed by multiple users provided that a user authorization has been obtained for each individual user.
- Users have unique specific identity and IDs cannot be shared.
- An ID may establish one or more connections and count as a single user.
- An ID may only be reassigned for the long-term replacement of personnel, machine, program, or device.
Per establishment
For each authorization you are permitted to deploy an unlimited number of copies of the licensed business models only on machines owned or leased by you that are located at a single physical site, including the surrounding campus and satellite offices.
Passport Advantage program licenses
IBM WebSphere Business Services Fabric
Part description Part number IBM Foundation Pack for WebSphere Business Services Fabric IBM Fnd Pk for WS Bus Svcs Fab D59S3LL tradeup WPS Value Unit Li & SW Maint 12 Mo IBM Foundation Pk for WS Bus E0345LL Svcs Fabric Value Unit SW Maint Annual Rnwl IBM Foundtion Pk for WS Bus Svcs D59S1LL Fab Value Unit Li & SW Maint12 Months IBM Foundtion Pk for WS Bus Svcs D59S2LL Fab Value Unit SW Maint Reinstatement 12 M
IBM WebSphere Business Services Fabric
Part description Part number IBM Healthcare Payor Content Pack for WebSphere Business Services Fabric IBM Healthcare Payor Pk for WS D59S8LL Bus Svcs Fbc Estab Li & SW Maint 12 M IBM Healthcare Payor Pk for WS E0348LL Bus Svcs Fbc Estab SW Maint Annual Rnwl IBM Healthcare Payor Pk for WS D59S9LL Bus Svcs Fbc Estab SW Maint Reinstate 12
IBM WebSphere Business Services Fabric
Part description Part number IBM Insurance Property & Casualty Content Pack for WebSphere Bus Srvc Fabric IBM Insurance P & C Pk for WS Bus E0349LL Svcs Fabric Estab SW Maint Annual Rnwl IBM Insurance P & C Pk for WS Bus D59SBLL Svcs Fabric Estab SW Maint Reinste 12 IBM Insurance P & C Pk for WS Bus D59SALL Svcs Fabric Establ Li & SW Maint 12 mo
IBM WebSphere Business Services Fabric
Part description Part number IBM Tool Pack for WebSphere Business Services Fabric IBM Tool Pack for WS Bus Svcs D59RYLL Fab Authorized User(s) Li & SW Maint 12 M IBM Tool Pack for WS Bus Svcs E0344LL Fab Authorized User(s) SW Maint Annual Rnwl IBM Tool Pack for WS Bus Svcs D59RZLL Fab Authorized User(s) SW Maint Reinstate IBM Tool Pk for WS Bus Svcs Fab D59S0LL Auth User(s) Li & SW Maint 12 M from WID
IBM WebSphere Business Services Fabric
Part description Part number IBM Banking Payments Content Pack for WebSphere Business Services Fabric IBM Banking Payments Pack D613HLL Establishment License & SW Maintenance 12 Months IBM Banking Payments Pack E03UBLL Establishment SW Maintenance Annual Renewal IBM Banking Payments Pack D613ILL Establishment SW Maintenance Reinstatement 12 Mo
IBM WebSphere Business Services Fabric
Part description Part number IBM Telecom Operations Content Pack for WebSphere Business Services Fabric IBM Telecom Operations Pack D613JLL Establishment License & SW Maintenance 12 Mont IBM Telecom Operations Pack E03UCLL Establishment SW Maintenance Annual Renewal IBM Telecom Operations Pack D613KLL Establishment SW Maintenance Reinstatement 12
Passport Advantage supply
Part
Program name/description number
IBM Banking Payments Pack V6.1.0
IBM Banking Payments Pack Multilingual (English BA0NKML
International, French, Russian, Korean, Chinese
Simplified, Spanish, Portuguese-Brazilian, German,
Japanese, Chinese Traditional, Italian) Red Hat
Enterprise Linux ES, SUSE Linux Enterprise Server
(SLES), Solaris (Sun Microsystems), Windows Vista
Enterprise, Windows Server 2003, AIX 5L, V5, Windows XP
Professional, Red Hat Enterprise Linux AS CD ROM
Digital Disk ISO 9660 Standard ENC Unrestricted
V6.1.0
IBM Bus Svcs Foundation Pk V6.1.0
IBM Bus Svcs Foundation Pk Multilingual (English BA0NLML
International, French, Russian, Korean, Chinese
Simplified, Spanish, Portuguese-Brazilian, German,
Japanese, Chinese Traditional, Italian) Red Hat
Enterprise Linux ES, SUSE Linux Enterprise Server
(SLES), Sun Solaris/SPARC, Windows Vista Enterprise,
Windows Server 2003, AIX 5L, V5, Windows XP
Professional, Red Hat Enterprise Linux AS CD ROM
Digital Disk ISO 9660 Standard ENC Unrestricted
V6.1.0
IBM Business Svcs Tool Pk V6.1.0
IBM Business Svcs Tool Pk Multilingual (English BA0NMML
International, French, Russian, Korean, Chinese
Simplified, Spanish, Portuguese-Brazilian, German,
Japanese, Chinese Traditional, Italian) Red Hat
Enterprise Linux ES, SUSE Linux Enterprise Server
(SLES), Sun Solaris/SPARC, Windows Vista Enterprise,
Windows Server 2003, AIX 5L, V5, Windows XP
Professional, Red Hat Enterprise Linux AS CD ROM
Digital Disk ISO 9660 Standard ENC Unrestricted
V6.1.0
IBM Healthcare Payor Pack V6.1.0
IBM Healthcare Payor Pack Multilingual (English BA0NHML
International, French, Russian, Korean, Chinese
Simplified, Spanish, Portuguese-Brazilian, German,
Japanese, Chinese Traditional, Italian) Red Hat
Enterprise Linux ES, SUSE Linux Enterprise Server
(SLES), Sun Solaris/SPARC, Windows Vista Enterprise,
Windows Server 2003, AIX 5L, V5, Windows XP
Professional, Red Hat Enterprise Linux AS CD ROM
Digital Disk ISO 9660 Standard ENC Unrestricted
V6.1.0
IBM Insurance P & C Pack V6.1.0
IBM Insurance P & C Pack Multilingual (English BA0NIML
International, French, Russian, Korean, Chinese
Simplified, Spanish, Portuguese-Brazilian, German,
Japanese, Chinese Traditional, Italian) Red Hat
Enterprise Linux ES, SUSE Linux Enterprise Server
(SLES), Sun Solaris/SPARC, Windows Vista Enterprise,
Windows Server 2003, AIX 5L, V5, Windows XP
Professional, Red Hat Enterprise Linux AS CD ROM
Digital Disk ISO 9660 Standard ENC Unrestricted
V6.1.0
IBM Telecom Operations Pack V6.1.0
IBM Telecom Operations Pack Multilingual (French, BA0NJIE
Russian, Korean, Chinese Simplified, Spanish,
Portuguese-Brazilian, German, Japanese, Chinese
Traditional, English, Italian) Red Hat Enterprise Linux
ES, SUSE Linux Enterprise Server (SLES), Solaris (Sun
Microsystems), Windows Vista Enterprise, Windows Server
2003, AIX 5L, V5, Windows XP Professional, Red Hat
Enterprise Linux AS CD ROM Digital Disk ISO 9660
Standard ENC Unrestricted V6.1.0
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM Healthcare Payor Pack V6.1.0
Entitled maintenance Part
offerings description Media packs description number
HealthcarePayr Pk for WS IBM Healthcare Payor Pack BA0NHML
Business Services Fbrc per Multilingual (English
Estab International, French,
Russian, Korean, Chinese
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
Traditional, Italian)
Red Hat Enterprise Linux
ES, SUSE Linux Enterprise
Server (SLES), Sun
Solaris/SPARC, Windows
Vista Enterprise, Windows
Server 2003, AIX 5L, V5,
Windows XP Professional,
Red Hat Enterprise Linux
AS CD ROM Digital Disk
ISO 9660 Standard V6.1.0
IBM Insurance P & C Pack V6.1.0
Entitled maintenance Part
offerings description Media packs description number
Insurance P & C Pk for WS IBM Insurance P & C Pack BA0NIML
Business Services Fbrc per Multilingual (English
Estab International, French,
Russian, Korean, Chinese
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
Traditional, Italian)
Red Hat Enterprise Linux
ES, SUSE Linux Enterprise
Server (SLES), Sun
Solaris/SPARC, Windows
Vista Enterprise, Windows
Server 2003, AIX 5L, V5,
Windows XP Professional,
Red Hat Enterprise Linux
AS CD ROM Digital Disk
ISO 9660 Standard V6.1.0
IBM Telecom Operations Pack V6.1.0
Entitled maintenance Part
offerings description Media packs description number
Telecom Operations Pk for IBM Telecom Operations BA0NJIE
WS Business SvcS Fbrc per Pack Multilingual (French,
Estab Russian, Korean, Chinese
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
Traditional, English,
Italian) Red Hat
Enterprise Linux ES, SUSE
Linux Enterprise Server
(SLES), Solaris (Sun
Microsystems), Windows
Vista Enterprise, Windows
Server 2003, AIX 5L, V5,
Windows XP Professional,
Red Hat Enterprise Linux
AS CD ROM Digital Disk
ISO 9660 Standard V6.1.0
IBM Banking Payments Pack V6.1.0
Entitled maintenance Part
offerings description Media packs description number
Banking Payments Pk for WS IBM Banking Payments Pack BA0NKML
Business Services Fbrc per Multilingual (English
Estab International, French,
Russian, Korean, Chinese
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
Traditional, Italian)
Red Hat Enterprise Linux
ES, SUSE Linux Enterprise
Server (SLES), Solaris
(Sun Microsystems),
Windows Vista Enterprise,
Windows Server 2003, AIX
5L, V5, Windows XP
Professional, Red Hat
Enterprise Linux AS CD ROM
Digital Disk ISO 9660
Standard V6.1.0
IBM Bus Svcs Foundation Pk V6.1.0
Entitled maintenance Part
offerings description Media packs description number
WS Business Services IBM Bus Svcs Foundation Pk BA0NLML
Foundation Pack per Value Multilingual (English
Unit International, French,
Russian, Korean, Chinese
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
Traditional, Italian)
Red Hat Enterprise Linux
ES, SUSE Linux Enterprise
Server (SLES), Sun
Solaris/SPARC, Windows
Vista Enterprise, Windows
Server 2003, AIX 5L, V5,
Windows XP Professional,
Red Hat Enterprise Linux
AS CD ROM Digital Disk
ISO 9660 Standard V6.1.0
IBM Business Svcs Tool Pk V6.1.0
Entitled maintenance Part
offerings description Media packs description number
WS Business Services Tool IBM Business Svcs Tool Pk BA0NMML
Pack per Auth User Multilingual (English
International, French,
Russian, Korean, Chinese
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
Traditional, Italian)
Red Hat Enterprise Linux
ES, SUSE Linux Enterprise
Server (SLES), Sun
Solaris/SPARC, Windows
Vista Enterprise, Windows
Server 2003, AIX 5L, V5,
Windows XP Professional,
Red Hat Enterprise Linux
AS CD ROM Digital Disk
ISO 9660 Standard V6.1.0
WS Business Services Tool IBM Business Svcs Tool Pk BA0NMML
Pack zSeries® per Auth User Multilingual (English
International, French,
Russian, Korean, Chinese
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
Traditional, Italian)
Red Hat Enterprise Linux
ES, SUSE Linux Enterprise
Server (SLES), Sun
Solaris/SPARC, Windows
Vista Enterprise, Windows
Server 2003, AIX 5L, V5,
Windows XP Professional,
Red Hat Enterprise Linux
AS CD ROM Digital Disk
ISO 9660 Standard V6.1.0
Cross-Platform Product for Use on System z
Order the part numbers that follow when there is an intention to acquire this cross-platform product for deployment on the System z or S/390® platform. This set of part numbers provides the identical supply and authorization as the other set in this announcement. The distinction is to identify the planned deployment platform.
Program Name/Description Part Number IBM Tool Pack for WS Bus Svcs D59SKLL Fab Auth User(s)System Z Li & SW Maint 12 M IBM Tool Pack for WS Bus Svcs E034ELL Fab Auth User(s)System Z SW Maint Annual Rnwl IBM Tool Pack for WS Bus Svcs D59SLLL Fab Auth User(s)System Z SW Maint Reinstate
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| Terms and conditions |
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing: IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
Program
Program name number Form number
IBM Foundation Pack for WebSphere 5724-R31 L-DPAO-74RPGQ
Business Services Fabric
IBM Tool Pack for WebSphere Business 5724-R31 L-DPAO-74RPGQ
Services Fabric
IBM Insurance Property & Casualty 5724-R31 L-DPAO-75THLH
Content Pack for WebSphere Business
Services Fabric
IBM Healthcare Payor Content Pack for 5724-R31 L-DPAO-74RQSR
WebSphere Business Services Fabric
IBM Telecom Operations Content Pack for 5724-R31 L-DPAO-74YG4J
WebSphere Business Services Fabric
IBM Banking Payments Content Pack for 5724-R31 L-DPAO-74YG4J
WebSphere Business Services Fabric
The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty
Limited warranty applies: Yes
Warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Guide for further information at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
- For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Authorization for use on home/portable computer: The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees.
Authorization
for use on
home/portable
Product name computer
IBM WebSphere Business Services Fabric No
International Passport Agreement
Passport Advantage applies: Yes, and through the Passport Advantage Web site at
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Agreement for Acquisition of Software Maintenance: The following agreement applies for maintenance and does not require customer signatures:
- IBM Agreement for Acquisition of Software Maintenance (Z125-6011)
Software Maintenance applies: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
Volume orders (IVO): No
System i Software Maintenance applies: No
Educational allowance available:
Not applicable.
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| IBM Electronic Services |
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It
monitors events and transmits system inventory information to IBM on a periodic, client-defined
timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early
knowledge about potential problems enables IBM to deliver proactive service that may result in
higher system availability and performance. In addition, information collected through the Service
Agent is made available to IBM service support representatives when they help answer your questions
or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting
enables IBM to provide better support and service for your IBM server.
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| Prices |
Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the
United States, and other IBM subsidiaries and divisions worldwide to
qualified commercial and government customers. Rates are based on a
client's credit rating, financing terms, offering type, equipment type,
and options, and may vary by country. Other restrictions may apply.
Rates and offerings are subject to change, extension, or withdrawal
without notice.
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| Order now |
To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: LE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks