IBM WebSphere Message Broker for z/OS V6.1 delivers the enterprise service bus built for
connectivity and transformation
IBM United States
Software Announcement 207-232
October 9, 2007
 ENUS207232.PDF (74KB)
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This new release continues to deliver significant new function that satisfies major customer
requirements.
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Ease-of-use improvements
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Enhanced support for service-oriented architecture (SOA)
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Extended connectivity
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Improved administration and system management facilities
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Extended platform support
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Improved performance
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Coexistence and migration support
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
800-IBM-CALL
(Reference: LE001).
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WebSphere® Message Broker for z/OS® V6.1 is the solution for clients seeking an enterprise
service bus (ESB) that provides connectivity and transformation spanning heterogeneous IT
environments.
WebSphere Message Broker offers the solution your organization needs to transform and route business
data between applications. Because it can function as a message and protocol switch, you can
connect disparate applications and business data across multiple platforms. It also delivers
transformation and intelligent routing capabilities for all your business information. It makes
business data available exactly where you want it in the format you need it.
WebSphere Message Broker gives you a flexible and dynamic infrastructure to simplify application
integration. With its robust design, scalable architecture, high performance, and ease of use, you
can implement an enterprisewide SOA in stages.
With this flexible combination of functions, your organization has the tools to fulfill your
integration requirements from any starting point: a simple two-application solution or a
multi-application, multiplatform design. As your business expands and the integration challenges
multiply, WebSphere Message Broker can accommodate your changing business needs by:
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Expanding your infrastructure without increasing the complexity
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Protecting your existing and ongoing investments in applications and data structures
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Seamlessly extending your connectivity capabilities
WebSphere Message Broker can accommodate many IT environments with support for an array of
application and middleware technologies. In addition, it offers the following benefits:
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Exploits the industry-leading WebSphere MQ messaging infrastructure
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Supports a broad range of transport protocols
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Offers numerous ways to customize mediation
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Uses a simple programming model for connectivity and mediation, including a robust set of prebuilt
mediation functions
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Supports a wide range of transformation options with graphical mapping, Java™, ESQL, XSL, and
WebSphere Transformation Extender
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Delivers extensive administration and systems management facilities for developed solutions
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Delivers similar performance to traditional transaction processing systems
WebSphere Message Broker is the cost-effective solution for your enterprise's extensive integration
and mediation needs today and will protect your investment into the future.
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Refer to the
Software requirements
and
Hardware requirements
sections.
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December 14, 2007
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WebSphere Message Broker Version 6.1 delivers significant new function for integrating applications
while continuing to improve performance, ease of use, and flexibility for developers and
administrators.
Ease of use
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Get a quick start with a simple installation through the Launchpad; install the run-time product and
run a sample in less than an hour
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Shorten development time with a configuration-driven approach for all new nodes
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Use graphical tools and viewers to identify message locations and simplify routing and filtering for
messages and databases
-
Use the visual message trace for ease of debugging and testing
Enhanced SOA support
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Supports Web Services Security and Web Services Addressing, and compliance with Basic Profile 1.1
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Strengthens security and accelerates Web Services Security processing with DataPower SOA Appliance
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Integration and enhancement of WebSphere Service Registry and Repository support to virtualize
services for greater reuse
Extended connectivity
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Out-of-the-box nodes to simplify management and improve performance for key enterprise resource
planning (ERP) integration scenarios (for example, SAP) through WebSphere Adapters packaged as
native message-processing nodes
-
Native support for large file processing, including FTP, to simplify processing of large, repeating
complex file records without using excessive storage
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New E-mail Output node
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WebSphere Transformation Extender integration, including the Launcher, allows WebSphere
Transformation Extender maps to run natively in WebSphere Message Broker
Administration and systems management
-
Enterprise-wide identity, authentication, and authorization with Tivoli® and Lightweight Directory
Access Protocol (LDAP) servers to enforce service policy at the user level for greater security
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Administration of WebSphere MQ and WebSphere Message Broker networks through one console with the
WebSphere Message Broker Eclipse-based Explorer
Platform support and improved performance
-
64-bit capability on Linux™ and UNIX®, Java Database Connectivity (JDBC) XA support, and Java 5
on all supported platforms
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Ultra High Performance XML parser, including schema validation
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Compacted memory footprint
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Real-time graphical performance analysis
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Significant performance improvement on all supported platforms
Coexistence and migration support for previous levels
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Assets created in Message Broker V5.0 and V6.0 without change
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Roll-back available with a single action
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Migration to V6.1 at your own pace
Consulting and services:
IBM Services has the breadth, depth, and reach to manage your services needs. You can leverage
the deep technical skills of our WebSphere lab-based services and the business consulting, project
management, and infrastructure expertise of the IBM Global Services team. Also, IBM Services
extends its reach through IBM Business Partners to provide an unmatched portfolio of capabilities.
Together, they provide the global reach, intellectual capital, industry insight, and technology
leadership to support any critical business need.
For information on IBM Global Services, visit
To learn more about IBM Software Services, visit
To locate an IBM Business Partner, visit
Value Unit-based pricing
Value Unit pricing for eligible IBM eServer® System z™ IBM International Program License
Agreement (IPLA) programs enables a lower cost of incremental growth and enterprise aggregation.
Each System z IPLA product with Value Unit pricing, has a single price per Value Unit and a
conversion matrix, called Value Unit Exhibit, for converting from some designated measurement to
Value Units. Most commonly millions of service units (MSUs) is the measurement designated by IBM to
be converted to Value Units. Some other measurements are engines or messages. Since MSUs are the
most common measurement, that measurement will be used for the remainder of this description.
Value Unit pricing offers price benefits for you. For each System z IPLA program with Value Unit
pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is
referred to as the
required license capacity.
Each of the various Value Unit Exhibits stipulate that the larger your required license capacity,
the fewer Value Units per MSU you will need. Value Unit Exhibits are uniquely identified by a
three-digit code and referred to using the nomenclature VUExxx, where xxx is the three-digit code.
Subsequent acquisitions of Value Unit priced programs offer additional price benefits. The quantity
of each System z IPLA program that you have acquired is referred to as
entitled license capacity.
To increase your entitled license capacity for a System z IPLA program, the calculation to
determine additional needed Value Units is based upon the number of Value Units already acquired.
For each System z IPLA program with Value Unit pricing, you should:
-
Determine the required license capacity, in MSUs
-
Aggregate the MSUs across the enterprise
-
Convert the total MSUs to Value Units, using the applicable Value Unit Exhibit
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Multiply the price per Value Unit by the total number of Value Units to determine the total cost
To simplify conversion from the designated measurement to Value Units or vice-versa, use the Value
Unit Converter Tool. For additional information or to obtain a copy of the Value Unit Converter
Tool, visit the Value Unit Converter Tool Web site
Note that Value Units of a given product cannot be exchanged,
interchanged, or aggregated with Value Units of another product.
To determine the required license capacity for the System z IPLA program
you selected, refer to the
Terms and conditions
section.
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The WebSphere family of products includes software to meet your diverse integration needs as they
span varying programming models, qualities of service, and multiple data types. Whether you are
looking to exchange a limited amount of data or implement an enterprisewide SOA, you can meet your
current and future needs with WebSphere.
WebSphere Message Broker makes full use of the transport and connectivity options from WebSphere MQ
and WebSphere Application Server. It offers additional routing and transformation capabilities to
implement or extend an ESB.
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WebSphere Application Server is the leading J2EE application server and development environment, and
includes a built-in JMS engine, for messaging between J2EE applications.
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WebSphere MQ, available on more than 80 platform configurations, is the core of application
integration connectivity, and integrates many differing platforms, systems, and applications. It
delivers heterogeneous messaging, extending your ESB with assured, reliable message delivery.
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WebSphere Message Broker with Rules and Formatter Extension offers the full level of function
provided by WebSphere Message Broker with additional support for the Rules and Formatter capability
from New Era of Networks. This provides continuity for clients who require the use of IBM Rules and
Formatter nodes.
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WebSphere MQ Extended Security Edition enhances WebSphere MQ with end-to-end, application-level data
protection features. It enables enterprise-wide, remote management of security policies on your MQ
network and can be deployed to existing production environments without changes to existing
WebSphere MQ applications.
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WebSphere Partner Gateway is an environment for creating and managing supply chain partners
integrated into your business. It also supports sending and receiving multiple data types over
multiple protocols and transport layers. Whether you need to connect to just one or two key supply
chain partners or define a network of potentially thousands of partners, editions of this offering
can meet your needs.
Product extensions offer additional supported function available as a download from the Internet.
These product extensions are available from
Market-leading application integration software from IBM, including
WebSphere MQ and WebSphere Message Broker, helps you:
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Quickly and economically address business integration issues
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Become more agile and take rapid advantage of new business opportunities
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Stay flexible
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Maintain customer orientation
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Gain competitive position advantage
WebSphere Message Broker allows you to maximize flexibility as an
integrated, On Demand Business by:
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Leveraging existing resources much more widely than was part of their
original design
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Improving speed of implementation of changes to applications to respond
to new opportunities, ensuring that application design and changes are
focused on business logic rather than infrastructure details
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Anticipating and rapidly implementing IT changes as your business changes
Service-oriented architecture (SOA) and an enterprise service bus (ESB)
In an SOA, a connectivity layer often referred to as an ESB optimizes
information distribution between service requesters and service
providers. Each enterprise can deploy its own unique ESB, reflecting how
far it has advanced toward becoming an On Demand Business.
As key members of the IBM WebSphere software portfolio, WebSphere MQ and
WebSphere Message Broker enable you to begin deploying or widening the
deployment of your ESB today.
Some businesses may find that simple messaging-based connectivity between
well-matched applications provides the aspects of integration that they
require to implement an effective ESB. Other businesses may find that to
extend these capabilities into their wider deployed infrastructure, they
realize value of other parts of the WebSphere software portfolio.
These programs help maximize the value of your IT investment by
broadening the range of environments this connectivity layer can reach,
such as hardware and operating system platforms and non-standards-based
programming models as well as J2EE and .NET.
For connecting these diverse programming models there needs to be proven
delivery of messages and data between the applications. The proven
delivery mechanisms of WebSphere MQ and WebSphere Application Server can
extend the standards-based enterprise service bus with reliable
connectivity throughout the enterprise. WebSphere Application Server
messaging resources provide an optimal Java Message Service (JMS)
implementation for use with J2EE-hosted applications. WebSphere MQ
seamlessly extends those messaging resources to non-J2EE environments to
integrate with virtually anything, across more than 80 platform
configurations.
WebSphere Message Broker adds services such as message routing,
transformation enrichment, and support for a range of message
distribution options and protocols to improve their flexibility and
performance. You can integrate many application types on a wide range of
systems, exchanging their data together in real time.
WebSphere software delivers integration capabilities that enable you to
begin reaping the benefits of SOA with connectivity and integration
through an ESB today.
IBM can help you to grow project-by-project toward an On Demand Business.
WebSphere MQ, WebSphere Application Server, and WebSphere Message Broker
play a pivotal role in creating SOA solutions. It will continue to do so
as IBM delivers enhanced capabilities to accelerate the deployment of an
integration infrastructure that spans the entire IT ecosystem.
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to
Business Partner information for this announcement. A PartnerWorld ID and password are required
(use IBM ID).
BP Attachment for Announcement Letter 207-232
Trademarks
-
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System z is a trademark of International Business Machines Corporation in the United States or other
countries or both.
-
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WebSphere, z/OS, Tivoli, and eServer are registered trademarks of International Business Machines
Corporation in the United States or other countries or both.
-
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Java is a trademark of Sun Microsystems, Inc.
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UNIX is a registered trademark of the Open Company in the United States and other countries.
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Linux is a trademark of Linus Torvalds in the United States, other countries or both.
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Other company, product, and service names may be trademarks or service marks of others.
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Training is available for components of WebSphere® Message Broker. This education is offered by
IBM Learning Services, IBM WebSphere Training and Technical Enablement, and Education Centers for
IBM Software (ECIS). Information regarding worldwide availability of education offerings, including
curriculum roadmaps, is available on the following Web sites
Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules,
and enrollments.
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Product information is available via the Offering Information Web site
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An
Installation Guide
and
Quick Start Guide
are shipped with these programs.
Online product documentation is integrated within the product and is also
supplied on the Quick Start CD-ROM.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided. Payment options for orders are
via credit card (in the U.S.) or customer number for 20 countries. A
large number of publications are available online in various file
formats, and they can all be downloaded by all countries, free of charge.
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Hardware requirements
Any vendor hardware explicitly compatible and fully capable of running the specified operating
system, the corresponding supporting software, and associated applications unmodified.
Responsibility to provide statement of full compatibility between machines lies with the original
equipment provider.
Server requirements:
Any server capable of running one of the listed z/OS® releases. Visit
Software requirements
For the latest information, visit
Note:
Before installing any new products, ensure that you review your current
preventive service planning (PSP) information.
Planning information
Customer responsibilities:
You must provide at least the minimum hardware and software environments in which the licensed
programs operate.
You must identify the machine on which they will install WebSphere Message Broker for z/OS or
Message Broker with Rules and Formatter Extension for z/OS. Then identify the MSU tier in which you
fit and calculate the number of Value Units for the required Use Authorization.
Before operating the system, you must confirm that you have sufficient Use Authorization to use the
system.
You must purchase the appropriate number of Value Units before using the system.
Problem determination (PD) is a customer responsibility. PD is an assessment of whether a problem
is caused by hardware or software. It is complete only when the cause of the problem is identified.
This assessment includes examination of available symptoms using the PD procedures documented in the
product.
Problem source identification (PSI) is a customer responsibility. PSI begins when software is
determined to be the source of the problem. It includes tracing the source of the program to a host
system control program (SCP), an application program, or another source. Assisting the client with
PSI is an IBM service and support responsibility.
Packaging:
The WebSphere Message Broker for z/OS package consists of 3480 Tape Cartridges, Program
Directories, CD-ROMs, license information, and proof of entitlement (PoE).
The WebSphere Message Broker for z/OS V6.1 program package contains:
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Installation tapes for WebSphere Message Broker for z/OS V6.1
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License Information (GC34-6912)
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Program Directory (GI13-0521)
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Message Broker CD-ROMs for Windows™, AIX®, HP-UX, Solaris on SPARC, Solaris x86-64, Linux™
x86, Linux x86-64, Linux on System z™, Linux on POWER™, and HP on Itanium
-
Message Broker DVDs for Windows and Linux x86
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DB2® V9.1 for WebSphere Broker Products CD-ROMs
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WebSphere Message Broker Toolkit for Windows and Linux x86 CD-ROMs
-
WebSphere MQ V6.0 CD-ROMs
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WebSphere MQ Everyplace™ V2.0.2 CD-ROM
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WebSphere Message Brokers V6.1 Quick Start CD-ROM
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Installation Guide (GC34-6866)
-
IBM International Program License Agreement (Z125-3301)
The WebSphere Message Broker with Rules and Formatter Extension for z/OS V6.1 program package
contains:
-
Installation tapes for WebSphere Message Broker for z/OS V6.1
-
Installation tapes for WebSphere Message Broker with Rules and Formatter Extension for z/OS V6.1
-
License Information (GC34-6912)
-
Program Directory (GI13-0522)
-
WebSphere Message Broker V6.1 CD-ROMs for Windows, AIX, HP-UX, Solaris on SPARC, and Linux x86
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Message Broker DVDs for Windows and Linux x86
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Rules & Formatter Runtime Extension CD-ROMs
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Rules & Formatter Design-Time Extension CD-ROM
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DB2 V9.1 for WebSphere Broker Products CD-ROMs
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WebSphere MQ V6.0 server CD-ROMs
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WebSphere Message Broker Toolkit for Windows and Linux CD-ROMs
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WebSphere MQ Everyplace V2.0.2 CD-ROM
-
WebSphere Message Brokers V6.1 Quick Start CD-ROM
-
Installation Guide (GC34-6866)
-
IBM International Program License Agreement (Z125-3301)
-
PoE
License restrictions
Copies of WebSphere Message Broker for Multiplatforms and DB2 are provided to allow you to deploy
the Rational® Application Developer for Windows and Linux. Refer to Terms and Conditions within
the package. This program, when downloaded from a Web site, contains the applicable IBM license
agreement, and License Information, if appropriate, and will be presented for acceptance at the time
of installation of the program. For future reference, the license and License Information will be
stored in a directory such as LICENSE.TXT.
Security, auditability, and control
WebSphere Message Broker for z/OS and WebSphere Message Broker for z/OS with Rules and Formatter
Extension use the security and auditability features of the workstation or server operating system.
In addition, WebSphere MQ implements a level of security including access control of queues and
authorization between message queue managers.
The customer is responsible for evaluation, selection and implementation of security features,
administration procedures and appropriate controls in application systems and communication
facilities.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
Software services
IBM Software Services has the breadth, depth, and reach to manage your services needs. You can
leverage the deep technical skills of our lab-based, software services team and the business
consulting, project management, and infrastructure expertise of our IBM Global Services team. Also,
we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched
portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry
insight, and technology leadership to support any critical business need.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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Charge metric
Part number or
Program name PID number Charge metric
IBM WebSphere 5655-M74 Value Unit
Message Broker
for z/OS V6.1
IBM WebSphere 5697-J09 Value Unit
Message Broker
for z/OS with
Rules and
Formatter
Extension V6.1
The charge units used for WebSphere Message Broker for z/OS V6.1 and WebSphere Message Broker with
Rules and Formatter Extension for z/OS V6.1 are based on Value Units, depending on the measured
system usage (MSU) level of the server on which the Message Broker is installed. MSU tiers are
applied and the cumulative Value Unit/MSU rate determines the charge.
For information on value units, refer to the
Ordering information
section.
Value unit transferability
Value Units purchased as a result of this announcement are intended to be used on z/OS only.
Processor license units (PLUs) purchased to use WebSphere Message Broker on other platforms can be
transferred for use on z/OS but only with reference to the IBM Special Bid pricer for approval.
Entry option for z800 and z900 servers
WebSphere Message Broker for z/OS V6.1 and WebSphere Message Broker with Rules and Formatter
Extension for z/OS V6.1 are eligible for the Entry Option for z800 and z900 servers pricing. The
Addendum for zSeries® WebSphere Platform Products Entry Option (Z125-6851) must be signed. For
more information, refer to
203-093
, dated April 8, 2003.
Sub-capacity processor
A processor (commonly called a CPU or core) is a functional unit within a computing device that
interprets and executes instructions. A processor consists of at least an instruction control unit
and one or more arithmetic or logic unit. With multicore technology, each core is considered a
processor. For programs eligible for sub-capacity licensing, a PoE must be acquired for all
activated processors available for use in each partition (utilizing eligible partitioning
technologies) where the program runs. Refer to the International Passport Advantage® Agreement
Attachment for Sub-Capacity Terms or the program"s license information to determine applicable
sub-capacity terms.
The programs in this announcement all have Value Unit-based pricing.
Program
number Program name Value Unit exhibit
5655-M74 WebSphere Message Broker
for z/OS V6.1 VUE007
5697-J09 WebSphere Message Broker
with Rules and VUE007
Formatter Extension
for z/OS V6.1
For each System z IPLA program with Value Unit pricing, the quantity of that program needed to
satisfy applicable IBM terms and conditions is referred to as the
required license capacity.
Your required license capacity is based upon the following factors:
-
The System z IPLA program you select
-
The applicable Value Unit Exhibit
-
The applicable terms
-
Whether your current mainframes are full-capacity or sub-capacity
Value Unit exhibit VUE007
MSUs MSUs
minimum maximum Value Units/MSU
Base 1 3 1
Tier A 4 45 0.45
Tier B 46 175 0.36
Tier C 176 315 0.27
Tier D 316 + 0.2
Value Units for mainframes without MSU ratings:
Hardware Value Units/machine
MP3000 H30 6
MP3000 H50 8
MP3000 H70 12
ESL Models 2
Ordering example
The total number of Value Units is calculated according to the following example.
If your required license capacity is 1,500 MSUs for your selected System z IPLA product, the
applicable Value Units would be:
Translation from MSUs to Value Units
MSUs * Value Units/MSU = Value Units
Base 3 * 1.00 = 3.00
Tier A 42 * .45 = 18.90
Tier B 130 * .36 = 46.80
Tier C 140 * .27 = 37.80
Tier D 1,185 * .20 = 237.00
Total 1,500 343.50
When calculating the total number of Value Units, the sum is to be rounded up to the next integer.
Ordering z/OS through the Internet
ShopzSeries provides an easy way to plan and order your z/OS ServerPac or CBPDO. It will analyze
your current installation, determine the correct product migration, and present your new
configuration based on z/OS. Additional products can also be added to your order (including
determination of whether all product requisites are satisfied). ShopzSeries is available in the
U.S. and several countries in Europe. In countries where ShopzSeries is not available yet, contact
your IBM representative (or IBM Business Partner) to handle your order via the traditional IBM
ordering process. For more details and availability, visit the ShopzSeries Web site at
Basic license
On/Off Capacity on Demand (On/Off CoD)
5655-M74 -- WebSphere Message Broker for z/OS V6.1
5655-I59 -- WebSphere Message Broker for z/OS
Subscription and Support
5697-J09 -- WebSphere Message Broker with Rules and Formatter
Extension for z/OS V6.1
5655-G98 -- WebSphere Message Broker with Rules and Formatter
Extension for z/OS
Subscription and Support
WebSphere Message Broker for z/OS V6.1 is eligible for On/Off CoD with a
temporary use charge calculated based on MSUs per-day usage.
Program name WebSphere Message Broker for z/OS V6.1
Program PID 5655-M74
Entitlement License option/
identifier Description Pricing metric
S011ZV2 WebSphere Message Basic OTC, Per MSU-day TUC
Broker for
z/OS V6.1
WebSphere Message Broker with Rules and Formatter Extension for z/OS V6.1
is eligible for On/Off CoD with a temporary use charge calculated based
on MSUs per-day usage. LA includes Brazil only.
Program name WebSphere Message Broker with Rules and Formatter
Extension for z/OS V6.1
Program PID 5697-J09
Entitlement License option/
identifier Description Pricing metric
S011L10 WebSphere Message Basic OTC, Per MSU-day TUC
Broker with Rules
and Formatter
Extension for
z/OS V6.1
Translation from MSUs to Value Units
MSUs Value Units/MSU
Base 1-3 1.00
Tier A 4-45 0.45
Tier B 46-175 0.36
Tier C 176-315 0.27
Tier D 316+ 0.20
To order, specify the program product number and the appropriate license
or charge option. Also, specify the desired distribution medium. To
suppress shipment of media, select the license-only option in CFSW.
Program Name WebSphere Message Broker for z/OS V6.1
Program PID 5655-M74
The following information is a summary of all license options and
pricing metrics offered for the preceding PID number.
Entitlement License options/
identifier Description Pricing metrics
S011ZV2 WebSphere Message Basic OTC, Value Units
Broker for z/OS V6.1
Orderable supply ID Language Distribution medium
S011ZTZ US English 3480 Tape Cartridge
Subscription and Support PID 5655-I59
The following information
is a summary of all license options and pricing metrics offered for the
preceding PID number.
Entitlement License options/
identifier Description Pricing metrics
S00WWTM WebSphere Message Basic ALC, Value Units SW S&S
Broker for z/OS Basic MLC, Value Units SW S&S
Decline SW S&S (no charge)
Per MSU SW S&S Registration
Orderable supply ID Language Distribution medium
S00WWSV US English Hardcopy Pub
Program Name WebSphere Message Broker with Rules and Formatter
Extension for z/OS V6.1
Program PID 5697-J09
The following information is a summary of all license options and pricing
metrics offered for the preceding PID number.
Entitlement License options/
identifier Description Pricing metrics
S011L10 WebSphere Message Basic OTC, Value Units SW S&S
Broker with Rules
and Formatter
Extension for
z/OS V6.1
Orderable supply ID Language Distribution medium
S011L11 US English 3480 Tape Cartridge
Subscription and Support PID 5655-G98
The following information
is a summary of all license options and pricing metrics offered for the
preceding PID number.
Entitlement License options/
identifier Description Pricing metrics
S00W3N7 WebSphere Message Basic ALC, Value Units SW S&S
Broker with Rules Basic MLC, Value Units SW S&S
and Formatter (EMEA and Brazil only)
Extension for z/OS Decline SW S&S (no charge)
Per MSU SW S&S Registration
Orderable supply ID Language Distribution medium
S00VWWB US English Hardcopy Pub
Subscription and Support
To receive voice technical support via telephone and future releases and
versions at no additional charge, Subscription and Support must be
ordered. The capacity of Subscription and Support (Value Units) must be
the same as the capacity ordered for the product licenses.
To order, specify the Subscription and Support program number (PID)
referenced preceding and the appropriate license or charge option.
IBM is also providing Subscription and Support for these products via a
separately purchased offering under the terms of the IBM International
Agreement for Acquisition of Software Maintenance. This offering:
-
Includes and extends the support services provided in the base support to
include technical support via telephone.
-
Entitles you to future releases and versions, at no additional charge.
Note that you are not entitled to new products.
When Subscription and Support is ordered, the charges will renew
automatically annually unless cancelled by you.
The combined effect of the IPLA license and the Agreement for Acquisition
of Software Maintenance gives you rights and support services comparable
to those under the traditional ICA S/390® and zSeries license or its
equivalent. To ensure that you continue to enjoy the level of support
you are used to in the ICA business model, you must order both the
license for the program and the support for the selected programs at the
same Value Unit quantities.
Single version charging:
To elect single version charging, you must notify and identify to
IBM the prior program and replacement program, and the machine the
programs are operating on.
Customized offerings
Product deliverables are shipped only via Customized Offerings (for example, CBPDO, ServerPac,
SystemPac®).
CBPDO and ServerPac are offered for Internet delivery, where ShopzSeries product ordering is
available. Internet delivery of ServerPac may help improve automation and software delivery time.
For more details on Internet delivery, refer to the ShopzSeries help information at
Media type for this software product is chosen during the Customized
Offerings ordering process. Based on your customer environment, it is
recommended that the highest possible density tape media is selected.
Currently offered media types are:
-
CBPDOs — 3480, 3480 Compressed, 3490E, 3590, 3592*
-
ServerPacs — 3480, 3480 Compressed, 3490E, 3590, 3592*
-
SystemPacs — 3480, 3480 Compressed, 3490E, 3590, 3592*
-
*
-
3592 is highest density media. Selecting 3592 will ship the fewest
number of media.
Once a product becomes generally available, it will be included in the
next ServerPac and SystemPac monthly update.
Production of software product orders will begin on the planned general
availability date.
-
CBPDO shipments will begin one week after general availability.
-
ServerPac shipments will begin two weeks after inclusion in ServerPac.
-
SystemPac shipments will begin four weeks after inclusion in SystemPac
due to additional customization, and data input verification.
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The information provided in this announcement letter is for reference and
convenience purposes only. The terms and conditions that govern any
transaction with IBM are contained in the applicable contract documents
such as the IBM International Program License Agreement, IBM
International Passport Advantage Agreement, and the IBM Agreement for
Acquisition of Software Maintenance.
Licensing:
IBM International Program License Agreement including the License
Information (LI) document and PoE govern your use of the program. PoEs
are required for all authorized use.
Agreement for acquisition of Software Maintenance:
The IBM Agreement for Acquisition of Software Maintenance
(Z125-6011) applies for maintenance and does not require customer
signatures.
These programs are licensed under the IBM Program License Agreement
(IPLA) and the associated Agreement for Acquisition of Software
Maintenance, which provide for support with ongoing access to releases
and versions of the program. These programs have a one-time license
charge for use of the program and an annual renewable charge for the
enhanced support that includes telephone assistance (voice support for
defects during normal business hours), as well as access to updates,
releases, and versions of the program as long as support is in effect.
S/390 and System z IBM Operational Support Services — SoftwareXcel
is an option if you want added services.
Limited warranty:
Yes
Limited warranty:
IBM warrants that when the program is used in the specified
operating environment, it will conform to its specifications. The
warranty applies only to the unmodified portion of the program. IBM does
not warrant uninterrupted or error-free operation of the program or that
IBM will correct all program defects. You are responsible for the
results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on
known program defects, defect corrections, restrictions, and bypasses at
no additional charge. Consult the IBM Software Support Guide for further
information at
IBM will maintain this information for at least one year after the
original licensee acquires the program (warranty period).
Program support:
Enhanced support, called Subscription and Support, includes
telephone assistance, as well as access to updates, releases, and
versions of the program as long as support is in effect. You will be
notified of discontinuance of support with 12 months" notice.
Money-back guarantee:
If for any reason you are dissatisfied with the program and you are
the original licensee, you may obtain a refund of the amount you paid for
it, if within 30 days of your invoice date you return the program and its
PoE to the party from whom you obtained it. If you downloaded the
program, you may contact the party from whom you acquired it for
instructions on how to obtain the refund.
For clarification, note that for programs acquired under any of IBM"s
On/Off Capacity on Demand (On/Off CoD) software offerings, this term does
not apply since these offerings apply to programs already acquired and in
use by you.
Authorization for use on home/portable computer:
You may not copy and use this program on another computer without
paying additional license fees.
Other terms
Volume orders (IVO):
No
IBM International Passport Advantage Agreement
Passport Advantage applies:
No
Usage restriction:
Yes
Program-unique terms
-
Charging and license use management
-
DataDirect ODBC Driver Manager components
-
DB2 Restricted Enterprise Edition
-
Derby SDK
-
Message Brokers Toolkit
-
Rules and Formatter
-
WebSphere Adapters
-
WebSphere MQ
-
WebSphere MQ Everyplace
-
LPEX V3.2
-
Microsoft™ code
-
Unit testing
-
Use of components on separate machines
The various program-unique terms set forth or referred to apply to the program and to its components
as identified below, and are in addition to, and may modify, those of the IBM IPLA.
1. Charging and license use management
Charges for authorized use of the Program are based on processor Value Units. The use of the
program on any server machine requires 100 Value Units to be acquired (from IBM or an IBM Business
Partner) for each processor or symmetric multiprocessor contained in the server machine on which any
copy of the program is to run. Value Units are required for every server machine on which the
Broker component of the program is installed. You are also required to obtain a corresponding
number of additional Value Units if the program installation is moved to a server machine with a
greater number of processors, or if any additional processors are added to the server machine on
which the program is installed. Failure to comply with requirement for the appropriate number of
Value Units will invalidate the terms of this license.
On distributed platforms, License Use Management software is used to monitor compliance. You should
retain your original product and all Passport Advantage documents as PoE.
No separate server authorizations are required to license any other component part of the program.
Specific restrictions also apply to various components of the program, as described below.
2. DataDirect ODBC Driver Manager components
Portions of this program are copyrighted by DataDirect Technologies, 1991 — 2003.
3. DB2 Restricted Enterprise Edition
Limited use license DB2 Restricted Enterprise Edition: DB2 Restricted Enterprise Edition includes
portions of DB2 Enterprise Server Edition V9.1. You are authorized to install and use one copy of
this program only in association with your licensed use of WebSphere Message Broker for the storage
and management of data used and generated by the other IBM program, and not for other data
management purposes. DB2 Restricted Enterprise Edition is to be used only by the internal
components of the program. For example, DB2 Restricted Enterprise Edition can be used as a
repository for configuration information generated by WebSphere Message Broker and cannot be used to
build or extend custom applications that store business data; this license does not permit inbound
connections to the database from other applications for queries or report generation. You are not
authorized to install any separately purchasable features that are available for DB2 unless You
purchase a fully licensed version of DB2.
If you use the program with a separately licensed DB2 V9 data server, the license terms of that data
server take precedence over these terms.
The supplied limited-use license of DB2 can be installed on a separate server from the Broker
Runtime, subject to the processor Value Unit count of the server that runs the DB2 instance being
less than or equal to the processor Value Unit count of the purchased licenses of WebSphere Message
Broker. The installation and use of this DB2 license must remain restricted to the information
related to the deployed WebSphere Message Broker server run times.
You are allowed to deploy the supplied license of DB2 on a separate server from the Broker, to aid
the centralized management of your deployment and to assist in your high availability configuration.
Note, however, that DB2 must still be used only with data generated by, and used by, the Broker.
DB2 must not be used with other user-generated data.
Your use of the DB2 and DB2 Run-time Client components is subject to the terms and conditions of the
license agreement which accompany the components except as limited in this license. The DB2
components may not be used for any other purpose. Contact your DB2 reseller if your needs exceed
this license agreement to obtain a full DB2 and DB2 Run-Time Client program.
4. Derby SDK
The program includes an embedded version of Derby SDK V10.2 (or components of Derby SDK V10.2).
Your use of Derby SDK includes the right to copy, modify, prepare derivative works of, and embed
Derby SDK into applications you develop, and to redistribute Derby SDK, as modified, as part of
those applications, provided that you: (1) agree to defend, hold harmless and indemnify IBM from and
against any and all claims, liabilities, damages, expenses and costs arising out of or in connection
with your use or distribution of the Program, modifications thereof, or your application program(s),
and (2) distribute your applications under a license that states (i) that IBM (or any suppliers of
code included in your application) assumes no responsibility and extend(s) no warranties covering
its (their) code, (ii) disclaims implied warranties and any indemnities for the IBM (or any
suppliers") code, and (iii) extends to IBM (or any suppliers of code included in your application)
the same cumulative limits of liability protections that you provide for yourself in your license.
Each copy or partial copy of IBM Derby SDK, or any modifications thereof, must include a copyright
notice as follows:
"(C) Copyright (your company name) (year). Portions of this code are derived from an IBM Program.
(C) Copyright IBM Corp. 1997-2004. All rights reserved."
5. Message Brokers Toolkit
The Message Brokers Toolkit included with the program includes a copy of IBM Rational Application
Developer (RAD) and WebSphere Eclipse Platform components. You are authorized to use Rational
Application Developer and WebSphere Eclipse Platform components only with the Message Brokers
Toolkit, and not for other purposes. (To use IBM Rational Application Developer and IBM WebSphere
Eclipse Platform components for any other purpose, you must acquire a separate (unrestricted) PoE
that authorizes such use of the Rational Application Developer and WebSphere Eclipse Platform
software product.)
6. Rules and Formatter
The WebSphere Message Broker with Rules and Formatter Extension includes certain "Rules and
Formatter" material supplied under license by Sybase Inc. ("R+F Code").
The following apply in respect of the R+F Code:
You may not assign or transfer the R+F Code to any other end user;
Sybase Inc. DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE USE OF THE R+F CODE INCLUDED IN THE
PROGRAM, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE; and
The aggregate liability of Sybase Inc to you for all claims relating to the R+F Code shall not
exceed the amount paid by you for the program.
7. WebSphere Adapters
The program contains the following WebSphere Adapters packaged as native message processing nodes:
-
WebSphere Adapter for SAP Software V6.1
-
WebSphere Adapter for Siebel Business Applications V6.1
-
WebSphere Adapter for PeopleSoft Enterprise V6.1
You are authorized to use the Adapter nodes on the same machine as the program only in association
with your licensed use of the program. You are authorized to use the Adapter nodes only for "unit
testing" with a test run-time environment provided in the program. For the purpose of these
program-unique terms, "unit testing" consists of testing message flows that use one or more Adapter
nodes to connect to their related applications to confirm the message flows function appropriately.
See also "Unit Testing" below.
Any other use of the Adapter nodes with the program requires a separate authorization, acquired
either on a per-application-instance or per-establishment basis.
With a "per-establishment" authorization for an WebSphere Adapter, you are permitted to deploy an
unlimited number of copies of the licensed adapter components to multiple brokers owned or leased by
you that are located at a single physical site, including the surrounding campus and satellite
offices. With a per-application-instance authorization for an WebSphere Adapter, you are permitted
to deploy an unlimited number of copies of the licensed adapter components to one broker.
8. WebSphere MQ
WebSphere MQ (distributed environments only): The program includes a limited-use license in respect
of WebSphere MQ V6.0. For each PoE you are authorized to install and use WebSphere MQ V6.0 in
association with your use of the program components, as follows:
-
For every deployment of the Broker Runtime component, you are authorized to install and use one
license of WebSphere MQ V6.0 in accordance with the terms and conditions of that program.
-
You are authorized to install and use one WebSphere MQ V6.0 license for each deployment of the
Configuration Manager and User Name Server components. This license must be used only for messages
generated by the components of the program (the Configuration Manager and User Name Server), and not
for any other purpose (to use WebSphere MQ V6.0 for any other purpose, you must acquire a separate
(unrestricted) Proof of Entitlement which authorizes such use of a WebSphere MQ V6.0 software
product).
9. WebSphere MQ Everyplace
The program includes a copy of WebSphere MQ Everyplace version 2.0.2 (WebSphere MQ Everyplace). For
each PoE, you are authorized to install and use WebSphere MQ Everyplace in association with your use
of the Program, as follows:
-
You are authorized to install a maximum of one copy of WebSphere MQ Everyplace for use with the
program.
-
You are authorized to use WebSphere MQ Everyplace only with messages generated for the program, and
not for other purposes. (To use WebSphere MQ Everyplace for any other purpose, you must acquire a
separate (unrestricted) PoE that authorizes such use of a WebSphere MQ Everyplace software product.)
10. LPEX V3.2
IBM has made certain modifications to the Eclipse Code for the LPEX component, which modifications
are referred to as the "Eclipse Platform Classes'. The Eclipse Platform Classes were not
contributed back to the Eclipse Foundation because they are unique to this Program and its LPEX
component. The source code for the Eclipse Platform Classes can be obtained from IBM via an e-mail
request to daniel@ca.ibm.com.
11. Microsoft code
The program contains some redistributable software from Microsoft Corporation. In addition to other
terms and conditions stated in this License Agreement, you may not reverse engineer, decompile or
disassemble such software, except and only to the extent that it is expressly permitted by
applicable law notwithstanding this limitation.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MICROSOFT OR ITS SUPPLIERS BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION,
FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR FAILURE TO MEET ANY DUTY
INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER
LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE
SOFTWARE, THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT OR OTHER SERVICES, INFORMATION, SOFTWARE
AND RELATED CONTENT THROUGH THE SOFTWARE OR OTHERWISE ARISING OUT OF USE OF THE SOFTWARE, EVEN IN
THE EVENT OF THE FAULT, TORT (INCLUDING NEGLIGENCE), MISREPRESENTATION, STRICT LIABILITY, BREACH OF
CONTRACT OR BREACH OF WARRANTY OF MICROSOFT OR ANY SUPPLIER, AND EVEN IF MICROSOFT OR ANY SUPPLIER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT
LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT OR ANYTHING
ELSE), THE ENTIRE LIABILITY OF MICROSOFT AND ANY OF ITS SUPPLIERS AND YOUR EXCLUSIVE REMEDY
HEREUNDER SHALL BE LIMITED TO THE GREATER OF THE ACTUAL DAMAGES YOU INCUR IN REASONABLE RELIANCE ON
THE SOFTWARE UP TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE OR US$5.00. THE FOREGOING
LIMITATIONS, EXCLUSIONS AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
12. Unit testing
A. For distributed platforms
The program license authorizes multiple developers to install one copy of the Broker Runtime, the
Toolkit, WebSphere MQ and DB2 on a single Microsoft Windows machine or a single Linux machine
running on Intel® per developer, for purposes of "unit testing'. "Unit testing" is limited to
testing of configurations written or generated by such developer to confirm that such configuration
functions as designed. Such authorized "unit testing" DOES NOT include any of the following:
1. Testing message flows on servers separate from the developer"s machine. The developer may
create local message flows that connect to remote servers hosting non-production applications and
services in a unit-test environment;
2. Exchanging messages with any production application or system, or
3. Simulating production workloads for the purpose of testing scalability of any code, application
or system in an integration test environment
B. For the z/OS platform
The program license authorizes multiple developers to install one copy of the Broker Runtime and the
Toolkit on a single Microsoft Windows machine or a single Linux machine running on Intel per
developer for purposes of "unit testing." "Unit testing" is limited to testing of configurations
written or generated by such developer to confirm that such configuration functions as designed.
Such authorized "unit testing" DOES NOT include any of the following:
1. Testing message flows on servers separate from the developer"s machine. The developer may
create local message flows that connect to remote servers hosting non-production applications and
services in a unit-test environment;
2. Exchanging messages with any production application or system;
3. Simulating production workloads for the purpose of testing scalability of any code, application
or system in an integration test environment
4. Use of components on separate machines
The program consists of several components:
1. Broker Runtime
2. Configuration Manager
3. User Name Server
4. Database Manager
5. Message Broker Toolkit
Each such component may be installed on only a single machine, at any one time except for the
Message Broker Toolkit, which may be installed on multiple machines provided that they are all used
in conjunction with the same broker machine.
You may use the program's Configuration Manager on the same server machine as the Broker Runtime
component, or on one Microsoft Windows or Linux x86 machine.
Software Maintenance applies
No. For operating system software, the revised IBM Operational Support Services — SoftwareXcel
offering will provide support for those operating systems and associated products that are not
available with the newly announced Software Maintenance offering. This will ensure total support
coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists
of products supported under both the current and revised SoftwareXcel offering, visit
For additional information on the revised IBM Operational Support
Services, refer to
601-023
, dated July 10, 2001.
IBM Operational Support Services — SoftwareXcel:
Yes
System i™ Software Maintenance applies:
No
Variable charges apply:
No
Educational allowance available
Yes. A 15% education allowance applies to qualified education
institution customers.
Sub-capacity terms and conditions
For each System z IPLA program with Value Unit pricing, the quantity of that program needed to
satisfy applicable IBM terms and conditions is referred to as the required license capacity. Your
required license capacity is based upon the following factors:
-
The System z IPLA program you select
-
The applicable Value Unit Exhibit
-
The applicable terms
-
Whether your current mainframes are full capacity or sub-capacity
For more information on the Value Unit Exhibit for the System z IPLA program you selected, refer to
the
Ordering information
section.
Program Parent,
number Program name Terms if applicable
5655-M74 WebSphere Message Execution-based N/A
Broker for z/OS
5697-J09 WebSphere Message Execution-based N/A
Broker with Rules
and Formatter
Extension for z/OS
Full-capacity mainframes:
In cases where full capacity is applicable, the following terms apply.
Execution based, z/OS based, full machine based: The required capacity of a System z IPLA program
with these terms equals the MSU-rated capacity of the machines where the System z IPLA program
executes.
For more information on mainframe MSU-rated capacities, visit
Reference-based: The required license capacity of a System z IPLA
program with these terms equals the license capacity of the applicable
monthly license charge (MLC) program. This MLC program is called the
parent program.
Sub-capacity mainframes:
In cases where sub-capacity is applicable, the following terms
apply.
Execution-based: The required capacity of a System z IPLA sub-capacity
program with these terms equals the capacity of the LPARs where the
System z IPLA program executes.
z/OS-based: The required license capacity of a System z IPLA program with
these terms equals the license capacity of z/OS (and z/OS.e) on the
machines where the System z IPLA program executes.
Reference-based: The required license capacity of a System z IPLA program
with these terms equals the license capacity of the applicable monthly
license charge (MLC) program. This MLC program is called the parent
program.
Full-machine-based: The required license capacity of a System z IPLA
program with full-machine-based terms equals the MSU-rated capacity of
the machines where the System z IPLA program executes.
For more information on mainframe MSU-rated capacities, refer to
The System/370™, System/390®, and System z Machine Exhibit
(Z125-3901), or visit the Mainframes section of the System z Exhibits Web
site
For more information on sub-capacity System z IPLA terms and conditions,
refer to
204-184
, dated August 10, 2004.
For additional information for products with reference-based terms,
System z IPLA sub-capacity programs with reference-based terms adds value
to the parent program across the environment, regardless of where in the
environment the System z IPLA program executes.
An environment is defined as either a single or stand-alone machine or a
qualified Parallel Sysplex®. You may have one or more different
environments across the enterprise. To determine the required license
capacity for each System z IPLA program with referenced-based terms, each
environment should be assessed separately.
When a System z IPLA sub-capacity program with reference-based terms is
used in a qualified Parallel Sysplex environment, the required license
capacity of the System z IPLA program must equal with the license
capacity of the parent program across the Parallel Sysplex. Qualified
Parallel Sysplex refers to one:
-
That meets the criteria defined in
198-001
, dated January 13, 1998
-
Where MLC pricing is aggregated across the Sysplex
Sub-capacity eligibility:
To be eligible for sub-capacity charging on select System z IPLA
programs, you must first implement and comply with all terms of either
sub-capacity Workload License Charges (WLC) or sub-capacity Entry
Workload License Charges (EWLC). To implement sub-capacity WLC or EWLC,
a machine must be System z (or equivalent). On that machine:
-
All instances of the OS/390® operating system must be migrated to the
z/OS (or z/OS.e) operating systems
-
Any licenses for the OS/390 operating system must be discontinued
-
All instances of the z/OS operating (or z/OS.e) systems must be running
in z/Architecture™ (64-bit) mode
For that machine, you must create and submit a Sub-Capacity Report to IBM
each month. Sub-Capacity Reports must be generated using the
Sub-Capacity Reporting Tool (SCRT). For additional information or to
obtain a copy of SCRT, visit the System z Software Pricing Web site
You must comply with all of the terms of the WLC or EWLC offering,
whichever is applicable:
-
The complete terms and conditions of sub-capacity WLC are defined in the
IBM Customer Agreement — Attachment for System z Workload License
Charges
(Z125-6516).
-
The complete terms and conditions for sub-capacity EWLC are defined in
the
IBM Customer Agreement — Attachment for IBM eServer System z 890 and
800 License Charges
(Z125-6587).
Additionally, you must sign and comply with the terms and conditions
specified in the amendment to the IPLA contract —
Amendment for IBM System z9™ and eServer zSeries Programs Sub-Capacity
Pricing
(Z125-6929). Once the amendment is signed, the terms in the amendment
replace any and all previous System z IPLA sub-capacity terms and
conditions.
Sub-capacity utilization determination
Sub-capacity utilization is determined based on the product"s own execution as reported to IBM in
accordance with the requirements for reporting sub-capacity utilization for products.
On/Off Capacity on Demand (CoD)
To be eligible for On/Off CoD pricing, you must be enabled for temporary capacity on the
corresponding hardware, and the required contract,
Attachment for Customer Initiated Upgrade and IBM eServer On/Off Capacity on Demand — Software
(Z125-6611) must be signed prior to use.
Back to top
IBM has transformed its delivery of hardware and software support services to help you achieve
higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive,
no-additional-charge enhancement to the service and support available for IBM servers. These
services are designed to provide the opportunity for greater system availability with faster problem
resolution and preemptive monitoring. Electronic Services comprises two separate, but
complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry
points traditionally used to access IBM Internet services and support. The news page enables you to
gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent™ is no-additional-charge software that resides on your server. It
monitors events and transmits system inventory information to IBM on a periodic, client-defined
timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early
knowledge about potential problems enables IBM to deliver proactive service that may result in
higher system availability and performance. In addition, information collected through the Service
Agent is made available to IBM service support representatives when they help answer your questions
or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting
enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
Back to top
Information on charges is available at
Choose the option entitled Purchase/upgrade tools.
Back to top
To order, contact the Americas Call Centers, your local IBM
representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call
800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: LE001
The Americas Call Centers, our national direct marketing organization,
can add your name to the mailing list for catalogs of IBM products.
Note:
Shipments will begin after the planned availability date.
Trademarks
-
-
developerWorks, System z, POWER, Everyplace, System i, System/370,
z/Architecture, System z9, and Electronic Service Agent are trademarks of
International Business Machines Corporation in the United States or other
countries or both.
-
-
WebSphere, z/OS, AIX, DB2, Rational, zSeries, Passport Advantage, S/390,
SystemPac, eServer, System/390, Parallel Sysplex, and OS/390 are
registered trademarks of International Business Machines Corporation in
the United States or other countries or both.
-
-
Intel is a registered trademark of Intel Corporation.
-
-
Windows and Microsoft are trademarks of Microsoft Corporation.
-
-
Linux is a trademark of Linus Torvalds in the United States, other
countries or both.
-
-
Other company, product, and service names may be trademarks or service
marks of others.
At a glance
