IBM Engineering and Scientific Subroutine Library V4.3 adds optimized support for IBM POWER6 processors and additional new subroutines

IBM United States Software Announcement 207-160
July 24, 2007

 

 ENUS207160.PDF (40KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Product positioning TOC link Prices
TOC link Offering Information TOC link Order now
 
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At a glance

This new release of Engineering and Scientific Subroutine Library (ESSL) highlights support for the POWER6 processor, adds new serial and SMP libraries that support 64-bit integer arguments and 64-bit pointers, adds AltiVec™ versions of selected subroutines, and adds new LAPACK subroutines for Dense Linear Algebraic Equations.

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001).
 
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Overview

ESSL mathematical subroutines in the following computational areas are tuned for performance on POWER6™, POWER5™, POWER4™, and PowerPC® 970 processors on the AIX® 5.2, AIX 5.3, SUSE Linux™ Enterprise Server 10 (SLES 10) SP1, or Red Hat Enterprise Linux 5 (RHEL 5) operating system:

  • Linear Algebra Subprograms
  • Matrix Operations
  • Linear Algebraic Equations
  • Eigensystem Analysis
  • Fourier Transforms, Convolutions and Correlations, and Related Computations
  • Sorting and Searching
  • Interpolation
  • Numerical Quadrature
  • Random Number Generation

This release of ESSL provides the following run-time libraries:

  • ESSL Symmetric Multi-Processing (SMP) and Serial Libraries:
    • 32-bit integer arguments/32-bit pointers
    • 32-bit integer arguments/64-bit pointers
    • 64-bit integer arguments/64-bit pointers

The new LAPACK Dense Linear Algebraic Equation Subroutines now include:

  • SGECON, DGECON, CGECON, and ZGECON: Estimate the Reciprocal of the Condition Number of a General Matrix
  • SPOCON, DPOCON, CPOCON, ZPOCON, SPPCON, DPPCON, CPPCON, and ZPPCON: Estimate the Reciprocal of the Condition Number of a Positive Definite Real Symmetric or Complex Hermitian Matrix
  • SLANGE, DLANGE, CLANGE, and ZLANGE: General Matrix Norm
  • SLANSY, DLANSY, CLANHE, ZLANHE, SLANSP, DLANSP, CLANHP, and ZLANHP: Real Symmetric or Complex Hermitian Matrix Norm
  • CPPTRI and ZPPTRI: Positive Definite Complex Hermitian Matrix Inverse
  • SGEQRF, CGEQRF, and ZGEQRF: General Matrix QR Factorization

 
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Key prerequisites
  • AIX 5.2 or 5.3, or SLES 10 (SP1) or RHEL 5
  • IBM POWER™ processor-based servers or IBM BladeCenter®

 
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Planned availability dates
  • August 3, 2007, ESSL for AIX 5L, V4.3
  • September 21, 2007, ESSL for Linux on POWER, V4.3

 
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Description

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template containing details on the products accessibility compliance can be requested at


 
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Product positioning

Use ESSL when you need outstanding performance through simple subroutine calls from floating-point engineering and scientific applications running on IBM POWER servers, IBM Cluster 1600, IBM BladeCenter JS20 and JS21, and SP™ systems using the AIX 5.2, AIX 5.3, SLES 10, or RHEL 5 operating systems.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 207-160

Trademarks

 
POWER4, POWER5, POWER6, AIX 5L, POWER, and SP are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
AIX, PowerPC, and BladeCenter are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
AltiVec is a trademark of Freescale Semiconductor, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Offering Information

Product information is available via the Offering Information Web site


 
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Publications

No publications are shipped with this program.

The following publications are available on the Web:

  • IBM ESSL V4.3: Guide and Reference
  • IBM ESSL for AIX 5L™, V4.3: Installation Guide
  • IBM ESSL for Linux™ on POWER™, V4.3: Installation Guide

To access ESSL documentation, refer to the IBM Cluster Information Center Web site. It contains the most recent ESSL documentation in PDF and HTML formats and is located at

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
 
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Technical information

Hardware requirements

ESSL is supported on:

  • IBM System p™ 570
  • IBM System p5™
  • IBM eServer pSeries®
  • OpenPower®
  • PowerPC®
  • BladeCenter® JS21
  • BladeCenter JS20

Software requirements

ESSL for Linux on POWER

Operating system:

  • SLES 10 SP1
  • RHEL 5

Software products:

  • For compiling (one of these):
    • IBM XL Fortran Advanced Edition V11.1 for Linux
    • IBM XL C/C++ Advanced Edition V9.0.0 for Linux
  • For linking, loading, or running:
    • IBM XL Fortran Run-time Edition V11.1 for Linux is provided with the IBM XL Fortran Advanced Edition for Linux, or downloadable from
    • GCC 4.1.1 32-bit and 64-bit libraries on RHEL 5
    • GCC 4.1.2 32-bit and 64-bit libraries on SLES 10

ESSL for AIX 5L

Operating system:

  • AIX 5.2
  • AIX 5.3

Software products:

  • For compiling (one of these):
    • IBM XL Fortran Enterprise Edition V11.1 for AIX®
    • IBM XL C Enterprise Edition V9.0 for AIX
  • For linking, loading, or running:
    • IBM XL Fortran Run-Time Environment V11.1 for AIX provided with the IBM XL Fortran Enterprise Edition for AIX, or downloadable from
    • IBM XL C Libraries (included in the AIX 5L V5 Application Development Toolkit)

The XL Fortran Enterprise Edition V11.1 runtime component for AIX is also provided as a nonwarranted download from the IBM XL Fortran Web site at no charge.

The XL Fortran Advanced Edition V11.1 runtime component for Linux is also provided as a nonwarranted download from the IBM XL Fortran Web site at no charge.

If running parallel jobs on AIX and using Parallel ESSL, Parallel ESSL V3.3 with APAR PK45573 is required.

If running parallel jobs on Linux and using Parallel ESSL, Parallel ESSL for Linux fix level 3.3.0-1 should be downloaded from the cluster support Web site

Compatibility: ESSL V4.3 is a complete replacement and functional enhancement of ESSL V4.2.

ESSL V4.3 contains calling sequences that are identical to ESSL V4.2. Existing application programs will work without source code changes if you are migrating from ESSL V4.2 to ESSL V4.3.

Limitations: ESSL for Linux, V4.3 is not supported on RHEL 3, RHEL 4, SLES 9, or Terra Soft Solutions' Yellow Dog-HPC. ESSL for Linux, V4.3 is not supported on Blue Gene®/L.

Planning information

Packaging

  • ESSL for AIX 5L, V4.3 is distributed on a single CD-ROM, LCD4-6648-02.
  • ESSL for Linux on POWER, V4.3 is distributed on a single CD-ROM, LCD4-7485-06.

A product README file and License Information file is shipped with each product.

The License Information file (LC23-5015-00 or L-JKIS-6ZPPWV) is available for review on the IBM Software License Agreement Web site

Security, auditability, and control

ESSL uses the security and auditability features of the operating systems. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit


 
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Ordering information

Charge metric

               Part number or
Program name   PID number       Charge metric
 
ESSL           5765-F82         per subcapacity processor
 for AIX 5L                         for small, medium, or
                                    large servers
1-year SWMA:   5660-ESL         per subcapacity processor
 Registration                       for small, medium, or
 and Renewal                        large servers
1-year SWMA:   5661-ESL         per subcapacity processor
 After-license                      for small, medium, or
                                    large servers
3-year SWMA:   5662-ESL         per subcapacity processor
 Registration                       for small, medium, or
                                    large servers
3-year SWMA:   5663-ESL         per subcapacity processor
 Renewal                            for small, medium, or
                                    large servers
3-year SWMA:   5664-ESL         per subcapacity processor
 After-license                      for small, medium, or
                                    large servers
ESSL           5765-G17         per subcapacity processor
 for Linux                          for small, medium, or
                                    large servers
1-year SWMA:   5660-ELL         per subcapacity processor
 Registration                       for small, medium, or
 and Renewal                        large servers
1-year SWMA:   5661-ELL         per subcapacity processor
 After-license                      for small, medium, or
                                    large servers
3-year SWMA:   5662-ELL         per subcapacity processor
 Registration                       for small, medium, or
                                    large servers
3-year SWMA:   5663-ELL         per subcapacity processor
 Renewal                            for small, medium, or
                                    large servers
3-year SWMA:   5664-ELL         per subcapacity processor
 After-license                      for small, medium, or
                                    large servers

Sub-capacity processor

A processor (commonly called a CPU or core) is a functional unit within a computing device that interprets and executes instructions. A processor consists of at least an instruction control unit and one or more arithmetic or logic unit. With multicore technology, each core is considered a processor. For programs eligible for sub-capacity licensing, a Proof of Entitlement (PoE) must be acquired for all activated processors available for use in each partition (utilizing eligible partitioning technologies) where the program runs. Refer to the International Passport Advantage® Agreement Attachment for Sub-Capacity Terms or the program's License Information to determine applicable sub-capacity terms.

Software Maintenance: This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Extending coverage for a total of three years from date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after-license feature number.

The Software Maintenance structure is changed. Initial orders and extended orders should use the new program numbers and feature numbers that follow.

ESSL for AIX 5L, V4.3

Feature                                                 Feature
description                                             number
 
5660-ESL Expedite fee charged to branch office          3445
5661-ESL Expedite fee charged to branch office          3445
5662-ESL Expedite fee charged to branch office          3445
5664-ESL Expedite fee charged to branch office          3445

5660-ESL   Maintenance no-charge 1-year registration
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0989
Small per block of 250 processors                       0990
Medium per processor                                    0993
Medium per block of 250 processors                      0994
Large per processor                                     0997
Large per block of 250 processors                       0998
 
5660-ESL   Maintenance 1-year 24 x 7 support
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0991
Small per block of 250 processors                       0992
Medium per processor                                    0995
Medium per block of 250 processors                      0996
Large per processor                                     0999
Large per block of 250 processors                       1000

5661-ESL   1-year Software Maintenance after-license
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0250
Small per block of 250 processors                       0251
Medium per processor                                    0254
Medium per block of 250 processors                      0255
Large per processor                                     0258
Large per block of 250 processors                       0259
 
5661-ESL   After-license 1-year 24 x 7 support
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0252
Small per block of 250 processors                       0253
Medium per processor                                    0256
Medium per block of 250 processors                      0257
Large per processor                                     0260
Large per block of 250 processors                       0261

5662-ESL   Maintenance 3-year registration (2-year uplift)
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0313
Small per block of 250 processors                       0314
Medium per processor                                    0317
Medium per block of 250 processors                      0318
Large per processor                                     0321
Large per block of 250 processors                       0322
 
5662-ESL   Maintenance 3-year 24 x 7 support
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0315
Small per block of 250 processors                       0316
Medium per processor                                    0319
Medium per block of 250 processors                      0320
Large per processor                                     0323
Large per block of 250 processors                       0324

5664-ESL   3-year Software Maintenance after-license
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0001
Small per block of 250 processors                       0002
Medium per processor                                    0005
Medium per block of 250 processors                      0006
Large per processor                                     0009
Large per block of 250 processors                       0010
 
5664-ESL   After-license 3-year 24 x 7 support
 
Feature                                                 Feature
description                                             number
 
 
Small per processor                                     0003
Small per block of 250 processors                       0004
Medium per processor                                    0007
Medium per block of 250 processors                      0008
Large per processor                                     0011
Large per block of 250 processors                       0012

ESSL for Linux on POWER, V4.3

Feature                                                 Feature
description                                             number
 
5660-ELL Expedite fee charged to branch office          3445
5661-ELL Expedite fee charged to branch office          3445
5662-ELL Expedite fee charged to branch office          3445
5664-ELL Expedite fee charged to branch office          3445

5660-ELL   Maintenance no-charge 1-year registration
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     1007
Small per block of 250 processors                       1008
Medium per processor                                    1011
Medium per block of 250 processors                      1012
Large per processor                                     1015
Large per block of 250 processors                       1016
 
5660-ELL   Maintenance 1-year 24 x 7 support
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     1009
Small per block of 250 processors                       1010
Medium per processor                                    1013
Medium per block of 250 processors                      1014
Large per processor                                     1017
Large per block of 250 processors                       1018

5662-ELL   Maintenance 3-year registration (2-year uplift)
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0325
Small per block of 250 processors                       0326
Medium per processor                                    0329
Medium per block of 250 processors                      0330
Large per processor                                     0333
Large per block of 250 processors                       0334
 
5662-ELL   Maintenance 3-year 24 x 7 support
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0327
Small per block of 250 processors                       0328
Medium per processor                                    0331
Medium per block of 250 processors                      0332
Large per processor                                     0335
Large per block of 250 processors                       0336

5661-ELL   1-year Software Maintenance after-license
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0262
Small per block of 250 processors                       0263
Medium per processor                                    0266
Medium per block of 250 processors                      0267
Large per processor                                     0270
Large per block of 250 processors                       0271
 
5661-ELL   After-license 1-year 24 x 7 support
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0264
Small per block of 250 processors                       0265
Medium per processor                                    0268
Medium per block of 250 processors                      0269
Large per processor                                     0272
Large per block of 250 processors                       0273
 
5664-ELL  3-year Software Maintenance after-license
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0001
Small per block of 250 processors                       0002
Medium per processor                                    0005
Medium per block of 250 processors                      0006
Large per processor                                     0009
Large per block of 250 processors                       0010
 
5664-ELL   After-license 3-year 24 x 7 support
 
Feature                                                 Feature
description                                             number
 
Small per processor                                     0003
Small per block of 250 processors                       0004
Medium per processor                                    0007
Medium per block of 250 processors                      0008
Large per processor                                     0011
Large per block of 250 processors                       0012

The following program numbers are withdrawn from marketing as of July 24, 2007.

Customers with existing Software Maintenance can renew their contracts with the new Software Maintenance programs and features at the time of renewal; no prior action is required.

                                                 Replacement
 
                                     Program     program
Description                          number      number
 
1-year Software Maintenance for      5771-ESL    5660-ESL, 5661-ESL
 ESSL for AIX 5L
3-year Software Maintenance for      5773-ESL    5662-ESL, 5663-ESL,
 ESSL for AIX 5L                                  5664-ESL
1-year Software Maintenance for      5771-ELL    5660-ELL, 5661-ELL
 ESSL for Linux on POWER
3-year Software Maintenance for      5773-ELL    5662-ELL, 5663-ELL,
 ESSL for Linux on POWER                          5664-ELL

System Program Order (SPO): An order for 5692-A5L or 5692-LOP SPO is mandatory for shipments of program distribution. The individual licensed program orders are for registration and billing purposes only. No shipment occurs under these orders.

Machine-readable materials are only available on CD-ROM. To receive shipment of machine-readable materials, the order needs to include SPO 5692-A5L for ESSL for AIX 5L, or 5692-LOP for ESSL for Linux on POWER. The individual licensed program orders (for example, 5765-F84 and 5765-G18) must still be ordered but will be for registration and billing purposes only and will not result in shipment of materials.

Program                                          Feature
number      Program/Function name                number
 
5692-A5L    ESSL for AIX 5L, V4.3                1496
5692-LOP    ESSL for Linux on POWER, V4.3        0994

Under SPO 5692-A5L, feature number 3470 can be used to suppress hardcopy documentation. To order entitled hardcopy documentation only, order feature number 3430.

On/Off Capacity on Demand

IBM offers a daily price option to enable you to dynamically change your available server capacity. On/Off Capacity on Demand (OOCoD) allows you to dynamically increase and decrease server capacity based on changing workload demands. In order to take advantage of OOCoD, you must have activation of the OOCoD hardware offering for System p and the applicable base software license on order or on inventory.

This offering allows you to pay a fee to enable and use temporary server capacity of ESSL on a per-day basis using the following features.

Customers must complete and sign contract Z125-6907 — Amendment for iSeries™ and pSeries Software On/Off Capacity on Demand.

ESSL for AIX 5L, V4.3

                                          Small     Medium    Large
                                          OTC       OTC       OTC
                              Program     feature   feature   feature
Description                   number      number    number    number
 
Per Processor Day OOCoD       5765-F82    0011      0013      0015
 Temp Use Chrg
block of 250 processors(1)    5765-F82    0012      0014      0016

ESSL for Linux on POWER, V4.3

                                          Small     Medium    Large
                                          OTC       OTC       OTC
                              Program     feature   feature   feature
Description                   number      number    number    number
 
Per Processor Day OOCoD       5765-G17    0009      0011      0013
 Temp Use Chrg
block of 250 processors(1)    5765-G17    0010      0012      0014

(1) The feature for a block of 250 active processors is provided for
    convenience with large orders.
    A quantity of one for this feature will order a license for
    250 processors.

 
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Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Agreement: The IBM International Program License Agreement including the License Information (LI) document and PoE govern your use of the program. PoEs are required for all authorized use.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Agreement for Acquisition of Software Maintenance: The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for maintenance and does not require customer signatures.

Limited warranty: Yes

Limited warranty: IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Guide for further information at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's OOCoD software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Authorization for use on home/portable computer: You may not copy and use this program on another computer without paying additional license fees.

Other terms

Volume orders (IVO): Yes. Contact your IBM representative.

Passport Advantage applies: No

Software Maintenance applies: Yes

All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your IS technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

Customers may elect not to receive Software Maintenance via a special bid.

IBM Operational Support Services — SoftwareXcel: No

Other support: System p SWMA

System i™ Software Maintenance applies: No

Variable charges apply: Yes

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution customers.

Sub-capacity pricing terms and conditions

To be eligible for sub-capacity pricing, the machine on which the eligible products are installed and running must be eligible for sub-capacity pricing terms and conditions. Software pricing, at less than full-machine capacity for eligible products, apply when running:

  • AIX 5.1, or later, on an IBM eServer® pSeries 690 or equivalent partition-capable operating system and machine
  • OS/400® V5R1, or later, running on an IBM System i
  • Linux running in an LPAR under AIX 5.1, OS/400 V5R1, or in a partition on an equivalent partition-capable operating system and server

Sub-capacity pricing for eligible products is based on the current program pricing methodology, but the number of processors will be determined based on the sum of processors for all partitions where the program is defined (used). To obtain pricing at less than full machine capacity for eligible products, you are required to:

  • Install and use, when available, IBM's license use management program, which installs with eligible IBM programs.
  • Install available updates to the operating system and eligible products such that license use can be accurately managed.
  • Determine if the use of sub-capacity pricing terms results in a reduced requirement for entitlements; you can reallocate the entitlement difference by distributing entitlements across a larger or different set of systems, or reserve them for future growth. There will be no refunds for these freed-up entitlements. Subscription, Software Maintenance and support volumes, and entitlements for existing contracts will continue at the same levels as the acquired licenses.

On/Off Capacity on Demand

To be eligible for OOCoD pricing, you must be enabled for temporary capacity on the corresponding hardware, and the required contract, Amendment for iSeries and pSeries Temporary Capacity On Demand — Software (Z125-6907), must be signed prior to use.
 
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IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.

The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, visit


 
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Prices

For current prices, contact us at 888-Shop-IBM or visit

Variable charges: The applicable processor-based one-time charge will be based on the group of the designated machine on which the program is licensed for use. If the program is designated to a processor in a group for which no charge is listed, the charge of the next higher group listed applies. For movement to a machine in a higher group, an upgrade charge equal to the difference in the then-current charges between the two groups will apply. For movement to a machine in a lower group, there will be no adjustment or refund of charges paid.
 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  RE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
AIX 5L, POWER, System p, System p5, iSeries, System i, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
pSeries, OpenPower, PowerPC, BladeCenter, AIX, Blue Gene, Passport Advantage, eServer, and OS/400 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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