IBM Lotus ActiveInsight V6.0 helps companies achieve business objectives

IBM United States Software Announcement 207-071
April 17, 2007

 

 ENUS207071.PDF (48KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Software Services
TOC link Planned availability dates TOC link Ordering information
TOC link Description TOC link Terms and conditions
TOC link Statement of direction TOC link IBM Electronic Services
TOC link Availability of national languages TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
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At a glance

IBM Lotus ActiveInsight V6.0 is a performance dashboard solution.

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

Every organization aspires to great performance. IBM Lotus® ActiveInsight V6.0 offers a solution that interconnects people, processes, systems, and technology to help an organization achieve its business objectives. It can help your workforce understand performance objectives in concrete terms, focus on what is important to the company, be current on status and risks, and actively identify and act upon potential issues before they occur.

Lotus ActiveInsight is an innovative solution to help you manage your goals and objectives. It provides the ability to help speed the creation of standards-based active scorecards and dashboards. It allows business users to understand their Key Performance Indicators (KPIs), assign accountability, monitor progress, and accelerate exception resolution. Lotus ActiveInsight provides these capabilities in a flexible, robust platform that leverages an open services oriented architecture to help you get the most of your current and future investments.

IBM Lotus ActiveInsight provides the tools to help make your business more agile and responsive to change, and can help you achieve your business objectives.

  • Drive alignment around a common, visible set of performance goals
  • Automate today's manual or resource-intensive processes with personalized, graphical user interface tailored to each job role
  • Access performance information wherever it resides with integrated, real-time views using an open services oriented architecture
  • Take action with intuitive views that enable proactive response to issues via the rich collaboration and workflow integration of IBM WebSphere® Portal
  • Help dramatically cut the time, cost, and skills required to build performance dashboards using rapid assembly tools

Lotus ActiveInsight provides tools to build personalized performance dashboards — assembled in a context that makes the most sense for a particular user's role. Its integrated collaboration lets you take action on issues directly from the dashboard. An intuitive user interface lets you rapidly create and reuse these dashboard components — without the need for deep Java™ programming skills.
 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections for details.
 
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Planned availability dates
  • April 17, 2007: Electronic software delivery
  • April 30, 2007: Media and documentation

 
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Description

How often do you hear that a company had the right strategy but failed to properly execute? How many employees in a company can accurately identify the most important strategic objectives that the organization is pursuing, and relate what they do every day to helping achieve those objectives? Can management be sure that divisions are properly aligned, and gauge the impact of potential failures across divisional silos? Do employees have the ability to customize information based on their goals and objectives to properly analyze a situation and take action? Is company leadership providing the tools that the organization requires to achieve its business objectives effectively?

Lotus ActiveInsight V6.0 offers a solution that interconnects people, processes, systems, and technology to help an organization achieve their business objectives. It can help your workforce understand performance objectives in concrete terms, focus on what is important to the company, be current on status and risks, and actively identify and act upon potential issues before they occur.

Highlights

  • Better insight into performance
    • Real-time, customized views of performance data and metrics through active dashboards
    • Intuitive, actionable scorecards showing the status of objectives and KPIs
    • Ability to view organizational dependencies and key trends
    • Easy support for organizational changes and changes independent of the corporate directory
  • Rapid time to value
    • Innovative dashboard capabilities provide tools to rapidly create custom dashboards without requiring deep Java skills
    • Intuitive usability features make it easy to define and align objectives between multiple users
  • Broad connectivity to data sources
    • Click2Action support between scorecard and portlets
    • Security-rich Web services interfaces
    • Turnkey XML integration with WebSphere Portlet Factory
    • Streamlined scorecard data import and export
  • Easy to customize
    • Granular access control
    • Enhanced webcharts builders, table customizers
    • Robust sample application and tutorials to get you started quickly
    • Flexible mini scorecard portlet that lets users see a condensed view on other pages

Potential bottom line benefits include improved productivity in meeting objectives, timely visibility to potential performance gaps, and speed in responding to gaps. IBM Lotus ActiveInsight V6.0 adds significant new user capabilities to its leading portal, collaboration, and application integration technologies in a single, intuitive product that enables companies to define and communicate objectives, track, monitor, and project progress towards those objectives by assigning KPIs and metrics, and manage change to respond to opportunities.

Section 508 of the U.S. Rehabilitation Act

IBM Lotus ActiveInsight is capable as of April 30, 2007, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested at

IPLA and subscription and support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. You may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement (PoE). It is your responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.
 
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Statement of direction

IBM plans to continue creating dashboard-based solutions such as Lotus ActiveInsight that enhance the value of WebSphere Portal. In addition, you can expect to see this composite application environment work with other platforms, such as IBM Lotus Notes® V8.0 and mobile clients.

All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.
 
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Availability of national languages

                                               General
Product description          Language          availability date
 
IBM Lotus ActiveInsight      Multilingual      April 30, 2007
 V6.0.0                       (Portuguese,
                              French,
                              Danish,
                              Russian,
                              Hebrew,
                              Arabic,
                              Korean,
                              Chinese —
                              Simplified,
                              Spanish,
                              Portuguese-Brazilian,
                              German,
                              Swedish,
                              Japanese,
                              Chinese —
                              Traditional,
                              Hungarian,
                              Norwegian
                              Nynorsk,
                              English,
                              Greek,
                              Turkish,
                              Dutch, Czech,
                              Italian,
                              Finnish,
                              Polish)
Lotus ActiveInsight Team Ed  Multilingual      April 30, 2007
 V6.0.0                       (Portuguese,
                              French,
                              Danish,
                              Russian,
                              Hebrew,
                              Arabic,
                              Korean,
                              Chinese —
                              Simplified,
                              Spanish,
                              Portuguese-Brazilian,
                              German,
                              Swedish,
                              Japanese,
                              Chinese —
                              Traditional,
                              Hungarian,
                              Norwegian
                              Nynorsk,
                              English,
                              Greek,
                              Turkish,
                              Dutch, Czech,
                              Italian,
                              Finnish,
                              Polish)

Trademarks

 
Lotus, WebSphere, and Lotus Notes are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

Education support will be provided for the products in this announcement.

IBM Software Services for Lotus® Education provides education to support many Lotus offerings. For a complete list of offerings visit the Web site at


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with this product.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
 
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Technical information

The following describes the prerequisites for the following installation options.

IBM Lotus Active Insight V6.0

Prerequisites include:

  1. IBM WebSphere® Portal Extend V5.1.0.x or IBM WebSphere Portal V6.0.0.x
  2. IBM WebSphere Portlet Factory V6.0.x

Specified operating environment

Hardware requirements

Intel-based systems:

  • Processor: Dual-processor 2.0 GHz Intel Pentium 4, or equivalent processor
  • Physical memory: 2 GB minimum
  • Disk space: 10 GB minimum

The specific details of a company's planned usage, such as the percent of the users that are concurrent, and which capabilities of IBM Lotus ActiveInsight V6.0 are being utilized, will affect the workplace sizing for a server. Consult with your IBM representative or Business Partner on your specific requirements.

One of the following LDAP servers:

  • IBM Tivoli Directory Server V5.2
  • IBM Tivoli Directory Server V5.1
  • IBM Lotus Domino Enterprise Server V6.5.x
  • Microsoft Windows Active Directory 2000

Software requirements

Server operating systems

  • Microsoft Windows 2003 Enterprise
  • Microsoft Windows 2003 Standard
  • Microsoft Windows 2000 Advanced Server, Service Pack 4
  • AIX V5.3
  • SUSE Linux 9.x
  • Red Hat Enterprise Linux (RHEL) Release 4

In addition, the dashboard framework component also supports Sun Solaris 10 (latest patch) as a run time platform.

Supported Web browsers

  • Microsoft Internet Explorer 6.0 and 7.0 with Macromedia Flash 7.0 support (supported with Sun JRE 1.4.2 or with Microsoft JVM 1.1)
  • Mozilla Firefox 1.5.0.1 with Macromedia Flash 7.0 support (supported with Sun JRE 1.4.2 or with Microsoft JVM 1.1)

User group requirements addressed: This announcement satisfies or partially satisfies requirements from one or more of the worldwide user group communities. Groups include COMMON, COMMON Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc.

Planning information

Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances your productivity, with voice and electronic access into IBM support organizations.

Packaging

IBM Lotus ActiveInsight V6.0 will be distributed via a media package and electronic software distribution (ESD).

IBM Lotus ActiveInsight V6.0 media package is distributed in one package with the following:

  • IBM Lotus ActiveInsight V6.0 product CDs.
  • Soft copy product documentation, including README files, are included on the product CDs.
  • The License Information form number for IBM Lotus ActiveInsight V6.0 is L-TRRJ-6XDSB9.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Software Services

IBM Software Services for Lotus has extensive experience in helping organizations derive quantifiable business value from their Lotus software investment. IBM Software Services for Lotus can evaluate your environment and provide recommendations to help mitigate risks, speed deployment, and accelerate returns by:

  • Assisting customers in moving from tangible proof points to full scale deployments
  • Integrating products into a customer's existing environment
  • Creating and customizing solutions based on specific customer needs

For more information, visit


 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                                    Product
Licensed function title             Product group   category
 
IBM Lotus ActiveInsight             IBM Workplace   IBM Lotus
                                                     ActiveInsight
IBM Lotus ActiveInsight Team        IBM Workplace   IBM Lotus
 Edition                                             ActiveInsight
 
                                      PID        Charge unit
Program name                          number     description
 
IBM Lotus ActiveInsight               5724-S28   SubCapacity
                                                  Value Unit
IBM Lotus ActiveInsight               5724-S28   Value Unit
IBM Lotus ActiveInsight               5724-S28   Processor Day
IBM Lotus ActiveInsight Team Edition  5724-S28   20 Authorized
                                                  Users

Charge metrics definitions

Value Unit

A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a Value Unit table. You must obtain a Proof of Entitlement (PoE) for the calculated number of Value Unit entitlements for your implementation. The Value Unit entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

Processor (Value Unit)

A processor core is a functional unit within a computing device that interprets and executes instructions. A processor core consists of at least an instruction control unit and one or more arithmetic or logic unit. With multicore technology, each core is considered a processor. Not all processor cores require the same number of Value Unit entitlements. To calculate the number of Value Unit entitlements required, refer to the Value Unit table on the following Web site

With full capacity licensing, a PoE must be acquired for the appropriate number of Value Units based on all activated processor cores available for use on the server.

Sub-capacity processor (Value Unit)

For programs eligible for sub-capacity licensing, a PoE must be acquired for the appropriate number of Value Units based on all activated processor cores available for use in each partition (utilizing eligible partitioning technologies) where the program runs. Refer to the International Passport Advantage Agreement Attachment for sub-capacity terms or the program's license information to determine applicable sub-capacity terms.

20 authorized users

An authorized user is one and only one individual (named or unnamed) within or outside Your enterprise. A PoE must be obtained for each individual user accessing the program in any manner. A program licensed under an authorized user PoE may be installed on a single computer or server, and accessed by multiple users, provided that a PoE has been obtained for each individual user accessing the Program either directly or indirectly (via a multiplexing program, device, or application server) through any means on behalf of the user.

A PoE is required for each 20 users accessing the program or any Program component either directly or indirectly through any means on behalf of the Users. An example of "indirect" access would be through a multiplexing program, device, or application server.

The program can be accessed by multiple users provided that a user authorization has been obtained for each 20 users.

  1. Access to the program is restricted to users recorded in the registry.
  2. Users have a unique specific identity and IDs cannot be shared.
  3. When multiple, unique registries exist, the registries will be additive for charging purposes even if a specific ID exists in both registries.
  4. An ID can establish one or more connections and count as a single User.

Passport Advantage program licenses

IBM Lotus ActiveInsight

Part description                      Part number
 
IBM Lotus ActiveInsight
IBM Lotus ActiveInsight Value         D6135LL
 Unit License & SW Maintenance 12
 Months
IBM Lotus ActiveInsight Value         D60BKLL
 Unit License & SW Maintenance 12
 Months
IBM Lotus ActiveInsight Value         E03FLLL
 Unit SW Maintenance Annual
 
 Renewal
IBM Lotus ActiveInsight Value         D60BLLL
 Unit SW Maintenance
 Reinstatement 12 Months
 
IBM Lotus ActiveInsight Team
 Edition
Lotus ActiveInsight Team Ed 20        D60BALL
 Authorized Users License & SW
 Maintenance 1
Lotus ActiveInsight Team Ed 20        E03FCLL
 Authorized Users SW Maintenance
 Annual Rene
Lotus ActiveInsight Team Ed 20        D60BBLL
 Authorized Users SW Maintenance
 Reinstatement

Passport Advantage supply

                                                       Part
Program name/description                               number
 
IBM Lotus ActiveInsight V6.0.0
IBM Lotus ActiveInsight Windows 2000, SUSE Linux       BU02PML
 family, Windows Server 2003
Lotus ActiveInsight Team Ed V6.0.0
Lotus ActiveInsight Team Ed Windows 2000, SUSE Linux   BU02RML
 family, Windows Server

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Lotus ActiveInsight Team Edition V6.0.0

Entitled maintenance                                    Part
offerings description       Media packs description     number
 
IBM Lotus ActiveInsight     Lotus ActiveInsight Team    BU02RML
Team Edition 20 Authorized  Ed Windows 2000, SUSE Linux
Users                       family, Windows Server

IBM Lotus ActiveInsight V6.0.0

Entitled maintenance                                    Part
offerings description       Media packs description     number
 
IBM Lotus ActiveInsight     IBM Lotus ActiveInsight     BU02PML
 Sub Capacity Value Unit     Windows 2000, SUSE Linux
                             family,Windows Server 2003
IBM Lotus ActiveInsight     IBM Lotus ActiveInsight     BU02PML
 Value Unit                  Windows 2000, SUSE Linux
                             family, Windows Server 2003

Sub capacity

IBM Lotus ActiveInsight

Part number                       Part description
 
D60VTLL                           IBM Lotus ActiveInsight
                                   SubCapacity Value Unit License
                                   & SW Maintenance 12
E03R5LL                           IBM Lotus ActiveInsight
                                   SubCapacity Value Unit SW
                                   Maintenance Annual Renew
D60VRLL                           IBM Lotus ActiveInsight
                                   SubCapacity Value Unit SW
                                   Maintenance Reinstatement

Sub capacity for selected middleware products

Sub-capacity licensing on a per processor or per Value Unit basis is available for selected middleware products. To offer sub-capacity licensing, IBM software products implement IBM Tivoli® License Compliance Manager within their offerings so that you can monitor and report quarterly to IBM on the use of the programs on a continuous basis.

More information can be found on the Passport Advantage Web site

Eligibility requirements for sub-capacity licensing

To be eligible for sub-capacity licensing terms on this product, you must agree to install and configure IBM Tivoli License Manager for IBM Software, in accordance with the IBM Tivoli License Manager publications, and to enable the collection of program use data on all eligible machines subject to sub-capacity terms.

For those machines running programs with sub-capacity licensing terms, you must use IBM Tivoli License Manager for IBM Software to monitor program use and submit to IBM an IBM Use Report each calendar quarter. Multiple copies of IBM Tivoli License Manager for IBM Software or IBM Tivoli License Manager are not required. You can use more copies if you need them to support your operational environment, but only one copy is required to monitor all your sub-capacity licensed products.

Additionally, if this is the first product you have licensed under sub-capacity terms, you must agree to the terms of an attachment to your Passport Advantage or Passport Advantage Express contract and submit a new Passport Advantage enrollment form. First-time sub-capacity clients also have an opportunity to ensure a Primary Business Contact is established for their contracts.

For more information on required and entitled license capacity, license requirements and reporting refer to Software Announcement 205-093 , dated April 19, 2005.

If you order (this product) under sub-capacity terms, IBM Tivoli License Manager for IBM Software will be made available to you if you do not already have one. You must install and configure this tool for your sub-capacity products. Alternately, you can use Tivoli License Manager. Once the license manager software is installed, you will be required to register online (IBM may need to contact you in order to finalize the registration process). You must monitor program use on a continuous basis with an IBM Tivoli License Manager for IBM Software and submit IBM Use Reports to IBM on a calendar quarterly basis.

IBM Tivoli License Manager for IBM Software is documented in the following customer publications, which are available from IBM Publications Center at

Publication                       Form
 
Planning, Installation, and       SC32-1431
 Configuration
Administration                    SC32-1430
Problem Determination             SC32-9102
Data Dictionary                   SC32-1432
Release Notes                     SC32-1429

For IBM Tivoli License Manager configuration guidance and instructions for specific products (including this product) acquired with sub-capacity terms, refer to

The Web site will give you information about how to set up the product for detection by IBM Tivoli License Manager, any required maintenance, and any required steps that are unique to this product.

On/Off Capacity on Demand (CoD0

IBM Lotus ActiveInsight

                                                         Part
Part description                                         number
 
IBM Lotus ActiveInsight Processor Day Per Use-Day, On    D60VXLL
Off Capacity on demand

 
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Terms and conditions

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement and the IBM Agreement for Acquisition of Software Maintenance.

Licensing: IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information form number

                               Program
Program name                   number         Form number
 
IBM Lotus ActiveInsight        5724-S28       L-TRRJ-6XDSB9

The program's License Information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: IBM warrants that when the program is used in the specified operating environment it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Guide for further information at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.

  • For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
  • For programs acquired under any of IBM's On/Off CoD software offerings, this term does not apply since these offerings apply to programs already acquired and in use by the customer.

Copy and use on home/portable computer: No

International Passport Agreement

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Agreement for Acquisition of Software Maintenance: The following agreement applies for maintenance and does not require Customer signatures:

    IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

Software Maintenance: Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at

Other terms

Volume orders (IVO): No

iSeries Software Maintenance applies: No

Educational allowance available: Not applicable.

On/Off CoD

To be eligible for On/Off CoD pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract — Z125-6907, Amendment for iSeries and pSeries Temporary Capacity On Demand — Software — must be signed prior to use.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional-charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
i5/OS, iSeries, System i5, IBMLink, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Lotus, Passport Advantage, WebSphere, Sametime, AIX, eServer, pSeries, PowerPC, Domino, Tivoli, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are registered trademarks of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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