IBM Rational Elite Support for Eclipse lets you develop in an Eclipse environment
IBM United States Software Announcement 206-312December 5, 2006
 ENUS206312.PDF (22KB)
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At a glance
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| At a glance |
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IBM Rational Elite Support for Eclipse delivers the following benefits:
- Delivers world-class technical support for Eclipse, the open source development platform from the Eclipse Foundation
- Provides flexibility to have consistent support across a mix of commercial and open source projects
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
800-IBM-CALL
(Reference: LE001).
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| Overview |
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Over 2.3 million developers worldwide use Eclipse as a development environment independent of commercial tools. Development organizations are reluctant to build mission-critical applications with tools that have inadequate support and accountability.
IBM Rational® Elite Support for Eclipse provides world-class technical support for Eclipse, the open source development environment from the Eclipse Foundation. It provides the support needed to confidently develop in the Eclipse environment.
This offering includes support for the Eclipse Platform, including the Java™ Development Toolkit (JDT) and its Plug-in Development Environment (PDE).
Support will also be provided for the following projects and frameworks associated with the Eclipse platform:
- Web Tools Platform (WTP)
- Test and Performance Tools Platform (TPTP)
- Graphical Editing Framework (GEF)
- Eclipse Modeling Framework (EMF)
Key benefits of choosing IBM Rational Elite Support for Eclipse include:
- Consistent level of support — IBM Rational Elite Support for Eclipse provides a level of support consistent with that used by other staff equipped with IBM products including phone support and defect fixes.
- Direct linkage to the Eclipse community — IBM is an active participant in the Eclipse community. This means that IBM continuously works within the community to ensure that new features and capabilities are added to the Eclipse projects for the advancement of community goals.
Also announced is IBM Rational Software Delivery Platform (SDP), desktop products V7.0. Refer to 206-311 This release follows the June release of the IBM Rational SDP, team products, V7.0. Refer to 206-131 Together they provide a comprehensive end-to-end, life-cycle management capability to help customers enable better governance.
For more information on IBM Rational products, visit
For more information about the IBM Passport Advantage® program, visit
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| Availability date |
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December 5, 2006
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| Description |
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IBM Rational Elite Support for Eclipse provides world-class technical support for Eclipse, the open source development environment from the Eclipse Foundation. IBM Rational Elite Support for Eclipse provides the technical support developers need to confidently develop in the Eclipse environment.
What is Eclipse?
It is a technology.
- Universal platform of frameworks and exemplary tools that make it easy and cost-effective to build and deploy software in today's connected and unconnected world
- Integration platform, rich client platform, world-class Java IDE
- Initial push into selected industry verticals: Healthcare
It is an open source project — People collaborating under open source rules to produce the technology
It is a community led by the Eclipse Foundation, Inc.
Consortium of major software vendors, solution providers, corporations, educational and research institutions and individuals Working Together® to create an ecosystem that enhances, promotes and cultivates the Eclipse open platform with complementary products, services and capabilities
Why choose IBM Rational support for Eclipse?
Key benefits
- Consistent level of support — IBM Rational Elite Support for Eclipse provides a level of support consistent with that used by other staff equipped with IBM products including phone support and defect fixes
- Direct linkage to the Eclipse community — IBM is an active participant in the Eclipse community. This means that we continuously work within the community to ensure that new features and capabilities are added to the Eclipse projects for the advancement of community goals.
IBM Rational Support for Eclipse — Support offering terms
- General customers: IBM will provide support only for the copies of software covered under your agreement.
- For Independent Software Vendor (ISV), Systems Integrator (SI) or Solution Providers (SP): IBM will provide support only for the copies of software covered under the agreement during the internal development and maintenance phases of the solutions. Do not contact IBM with support issues that may arise from your end customers' usage of the product unless you have an OEM contract with IBM.
- Technical support is in English only and is available for worldwide purchase.
IBM Rational Elite Support for Eclipse
IBM Rational Elite Support for Eclipse provides expert technical support specific to usage and defects for Eclipse, the open source development environment from the Eclipse Foundation. IBM Rational Elite Support for Eclipse provides the support you need to confidently develop in the Eclipse environment.
Because the IBM Rational Elite Support for Eclipse offering is for an open source software project, all fixes and code are provided through the official Eclipse.org Web site and organization. IBM will deliver all fixes to the open source project.
There is no guarantee that all fixes will be incorporated into the official Eclipse code stream, as such decisions are made by the Eclipse community. Although IBM does not deliver the fix directly to you, IBM can not guarantee that the fixes submitted to the Eclipse Foundation will be accepted and distributed. IBM does intend to help provide you with timely resolutions for problems you experience.
IBM will provide a list of supported projects, versions, releases or modifications of Eclipse on the IBM Rational Elite Support for Eclipse Web support page
Each previously identified supported release of Eclipse will be supported for two years after it is officially available from Eclipse.org. Minor modifications (for example, 3.2.x) of Eclipse will be supported only as long as the major release that it is derived from.
The annual, renewable subscription support offering is priced per user. Support is delivered via our remote support teams- on-site support is not provided.
The following summary details the Elite level of support:
IBM Rational Elite Support
Support details for Eclipse
Technical Support
Availability Worldwide
Support Hours 24 x 7 x 365 (for
Severity 1 issues)
Voice Submission Hotline Yes
Electronic Submission Yes
Response Time 2 business hours
Technical Support Incident Unlimited
Limit
Technical Contacts Equal to the number of
subscriptions
Defect Resolution
Defect Submissions Tracked Yes
Online
Defect Patch Fixes Available Yes
Online
Critical Defect Workaround Yes
Development
Defect Fixes Submitted to Yes
Applicable Community Projects
Fixes provided for older Yes
supported releases
Learning and Self Service
Online Documentation Yes
Access to Technical Articles on Yes
IBM Software Support Web sites
Access to Technical Forums on Yes
IBM developerWorks™
Access to Relevant IBM Yes
DeveloperWorks Newsletters
Access to Technical Web casts Yes
and Events
Professional Services Offerings Yes
Available (Additional Charge)
Pricing Per 10 users
For additional information, visit
Trademarks
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| Offering Information |
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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| Publications |
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No publications are shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided. Payment options for orders are
via credit card (in the U.S.) or customer number for 20 countries. A
large number of publications are available online in various file
formats, and they can all be downloaded by all countries.
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| Technical information |
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Specified operating environment
Hardware requirements
None
Software requirements
- Microsoft™ Windows™: 2000, XP, 2003
- Linux™: RHEL 3, RHEL 4, SLES 9
- Java™ runtime environments: IBM and Sun 1.4 and 1.5
Planning information
Customer responsibilities: Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances your productivity, with voice and electronic access into IBM support organizations.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Product
Licensed function title Product group category
IBM Rational(R) Elite Design and Design and
Support for Eclipse Construction Construction
PID Charge unit
Program name number description
IBM Rational Elite Support 5724-R36 10 authorized
for Eclipse users, 10
contacts
Charge metrics definitions
10 authorized users, 10 contacts
Passport Advantage program licenses
Rational Elite Support for Eclipse
Part
Part description number
IBM Rational Elite Support for Eclipse
Ratl Elite Support for Eclipse D59V0LL
10 Auth Users, 10 Contacts SW Support 12 Mo
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| Prices |
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The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required. Copy the Web address below into the address field of your browser.
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| Order now |
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To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Americas Call Centers
Dept. Teleweb Customer Support, 9th floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: LE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
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