IBM Rational Elite Support for Eclipse lets you develop in an Eclipse environment

IBM United States Software Announcement 206-312
December 5, 2006

 

 ENUS206312.PDF (22KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Availability date TOC link Ordering information
TOC link Description TOC link Prices
TOC link Offering Information TOC link Order now
 
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At a glance

IBM Rational Elite Support for Eclipse delivers the following benefits:

  • Delivers world-class technical support for Eclipse, the open source development platform from the Eclipse Foundation
  • Provides flexibility to have consistent support across a mix of commercial and open source projects

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: LE001).
 
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Overview

Over 2.3 million developers worldwide use Eclipse as a development environment independent of commercial tools. Development organizations are reluctant to build mission-critical applications with tools that have inadequate support and accountability.

IBM Rational® Elite Support for Eclipse provides world-class technical support for Eclipse, the open source development environment from the Eclipse Foundation. It provides the support needed to confidently develop in the Eclipse environment.

This offering includes support for the Eclipse Platform, including the Java™ Development Toolkit (JDT) and its Plug-in Development Environment (PDE).

Support will also be provided for the following projects and frameworks associated with the Eclipse platform:

  • Web Tools Platform (WTP)
  • Test and Performance Tools Platform (TPTP)
  • Graphical Editing Framework (GEF)
  • Eclipse Modeling Framework (EMF)

Key benefits of choosing IBM Rational Elite Support for Eclipse include:

  • Consistent level of support — IBM Rational Elite Support for Eclipse provides a level of support consistent with that used by other staff equipped with IBM products including phone support and defect fixes.
  • Direct linkage to the Eclipse community — IBM is an active participant in the Eclipse community. This means that IBM continuously works within the community to ensure that new features and capabilities are added to the Eclipse projects for the advancement of community goals.

Also announced is IBM Rational Software Delivery Platform (SDP), desktop products V7.0. Refer to 206-311 This release follows the June release of the IBM Rational SDP, team products, V7.0. Refer to 206-131 Together they provide a comprehensive end-to-end, life-cycle management capability to help customers enable better governance.

For more information on IBM Rational products, visit

For more information about the IBM Passport Advantage® program, visit


 
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Availability date

December 5, 2006
 
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Description

IBM Rational Elite Support for Eclipse provides world-class technical support for Eclipse, the open source development environment from the Eclipse Foundation. IBM Rational Elite Support for Eclipse provides the technical support developers need to confidently develop in the Eclipse environment.

What is Eclipse?

It is a technology.

  • Universal platform of frameworks and exemplary tools that make it easy and cost-effective to build and deploy software in today's connected and unconnected world
  • Integration platform, rich client platform, world-class Java IDE
  • Initial push into selected industry verticals: Healthcare

It is an open source project — People collaborating under open source rules to produce the technology

It is a community led by the Eclipse Foundation, Inc.

Consortium of major software vendors, solution providers, corporations, educational and research institutions and individuals Working Together® to create an ecosystem that enhances, promotes and cultivates the Eclipse open platform with complementary products, services and capabilities

Why choose IBM Rational support for Eclipse?

Key benefits

  • Consistent level of support — IBM Rational Elite Support for Eclipse provides a level of support consistent with that used by other staff equipped with IBM products including phone support and defect fixes
  • Direct linkage to the Eclipse community — IBM is an active participant in the Eclipse community. This means that we continuously work within the community to ensure that new features and capabilities are added to the Eclipse projects for the advancement of community goals.

IBM Rational Support for Eclipse — Support offering terms

  • General customers: IBM will provide support only for the copies of software covered under your agreement.
  • For Independent Software Vendor (ISV), Systems Integrator (SI) or Solution Providers (SP): IBM will provide support only for the copies of software covered under the agreement during the internal development and maintenance phases of the solutions. Do not contact IBM with support issues that may arise from your end customers' usage of the product unless you have an OEM contract with IBM.
  • Technical support is in English only and is available for worldwide purchase.

IBM Rational Elite Support for Eclipse

IBM Rational Elite Support for Eclipse provides expert technical support specific to usage and defects for Eclipse, the open source development environment from the Eclipse Foundation. IBM Rational Elite Support for Eclipse provides the support you need to confidently develop in the Eclipse environment.

Because the IBM Rational Elite Support for Eclipse offering is for an open source software project, all fixes and code are provided through the official Eclipse.org Web site and organization. IBM will deliver all fixes to the open source project.

There is no guarantee that all fixes will be incorporated into the official Eclipse code stream, as such decisions are made by the Eclipse community. Although IBM does not deliver the fix directly to you, IBM can not guarantee that the fixes submitted to the Eclipse Foundation will be accepted and distributed. IBM does intend to help provide you with timely resolutions for problems you experience.

IBM will provide a list of supported projects, versions, releases or modifications of Eclipse on the IBM Rational Elite Support for Eclipse Web support page

Each previously identified supported release of Eclipse will be supported for two years after it is officially available from Eclipse.org. Minor modifications (for example, 3.2.x) of Eclipse will be supported only as long as the major release that it is derived from.

The annual, renewable subscription support offering is priced per user. Support is delivered via our remote support teams- on-site support is not provided.

The following summary details the Elite level of support:

                                  IBM Rational Elite Support
Support details                   for Eclipse
 
Technical Support
Availability                      Worldwide
Support Hours                     24 x 7 x 365 (for
                                   Severity 1 issues)
Voice Submission Hotline          Yes
Electronic Submission             Yes
Response Time                     2 business hours
Technical Support Incident        Unlimited
 Limit
Technical Contacts                Equal to the number of
                                   subscriptions
Defect Resolution
Defect Submissions Tracked        Yes
 Online
Defect Patch Fixes Available      Yes
 Online
Critical Defect Workaround        Yes
 Development
Defect Fixes Submitted to         Yes
 Applicable Community Projects
Fixes provided for older          Yes
 supported releases
Learning and Self Service
Online Documentation              Yes
Access to Technical Articles on   Yes
 IBM Software Support Web sites
Access to Technical Forums on     Yes
 IBM developerWorks™
Access to Relevant IBM            Yes
 DeveloperWorks Newsletters
Access to Technical Web casts     Yes
 and Events
Professional Services Offerings   Yes
 Available (Additional Charge)
Pricing                           Per 10 users

For additional information, visit

Trademarks

 
developerWorks is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Rational, Passport Advantage, and Working Together are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with this product.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
 
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Technical information

Specified operating environment

Hardware requirements

None

Software requirements

  • Microsoft™ Windows™: 2000, XP, 2003
  • Linux™: RHEL 3, RHEL 4, SLES 9
  • Java™ runtime environments: IBM and Sun 1.4 and 1.5

Planning information

Customer responsibilities: Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances your productivity, with voice and electronic access into IBM support organizations.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                             Product
Licensed function title      Product group   category
 
IBM Rational(R) Elite        Design and      Design and
 Support for Eclipse          Construction    Construction
 
                             PID             Charge unit
Program name                 number          description
 
IBM Rational Elite Support   5724-R36        10 authorized
 for Eclipse                                  users, 10
                                              contacts

Charge metrics definitions

10 authorized users, 10 contacts

Passport Advantage program licenses

Rational Elite Support for Eclipse

                                               Part
Part description                               number
 
IBM Rational Elite Support for Eclipse
Ratl Elite Support for Eclipse                 D59V0LL
 10 Auth Users, 10 Contacts SW Support 12 Mo

 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required. Copy the Web address below into the address field of your browser.


 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  LE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
Passport Advantage, Rational, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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