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IBM Tivoli License Compliance Manager for z/OS V4.2 offers expanded support for software asset management for IBM System z programs

IBM United States Software Announcement 206-278
October 24, 2006

 

 ENUS206-278.PDF (71KB)

Table of contents   Document options  
TOC link At a glance TOC link Technical information
TOC link Overview TOC link Tivoli Enhanced Value-based Pricing
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability date TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Education support TOC link Prices
TOC link Offering Information TOC link Order now
TOC link Publications  
 
Printable version Printable version

 
At a glance

Tivoli License Compliance Manager for z/OS V4.2 is designed to provide information that can help you:

  • Identify and reduce or eliminate unused and infrequently used software
  • Adhere to your vendor license agreements and maintain appropriate internal controls
  • Perform efficient server consolidations
  • Optimize software and hardware capacity upgrades
  • Improve operational performance and reduce maintenance costs
  • Validate invoices and effectively charge back for usage
  • Improve disaster recovery and business continuation
  • Generate potential savings that can enable the redeployment of software dollars to fund new software acquisitions and projects that return business value

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: LE001).
 
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Overview

Leading Global 2000 companies and IT outsourcers incorporate Tivoli® License Compliance Manager for z/OS® as an essential part of their software asset management practice. They do so because Tivoli License Compliance Manager for z/OS identifies software inventory and use activity to help users manage software costs and license compliance in the mainframe environment. It can help align software spending with business priorities, reduce software costs, and manage compliance risk so you can allocate additional resources to priority projects. The software inventory and use information provided by Tivoli License Compliance Manager for z/OS V4.2 can help enable IT personnel to:

  • Identify software inventory with little or no use, which reduces unnecessary license fees
  • Proactively manage and verify license compliance
  • Prepare for contract negotiations and audits by gathering key information
  • Monitor software use trends and plan financially optimal capacity upgrades and server consolidations
  • Plan the migration from older version and duplicate-function software
  • Enhance the charge-back process by allocating expensive low-use software to the appropriate department
  • Improve disaster recovery planning with software use information

Tivoli License Compliance Manager for z/OS helps solve software asset management problems by:

  • Identifying inventory and software use
  • Measuring license use of products
  • Linking software inventory and use to license information

With these sets of linked information, Tivoli License Compliance Manager for z/OS helps you proactively manage software assets by comparing software use activity with associated license entitlements to determine whether they are overlicensed (potential cost savings) or underlicensed (potential license-compliance expense)

Tivoli License Compliance Manager for z/OS V4.2 enhancements include:

  • New task-oriented Asset Compliance Center GUI
  • Enhanced audit capabilities with extended license compliance support
  • Japanese language support
  • Identification of applications running on z/OS UNIX® (previously UNIX System Services)

 
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Key prerequisites

Hardware that runs z/OS V1.4, or later
 
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Planned availability date

October 27, 2006
 
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Description

Tivoli License Compliance Manager for z/OS delivers mainframe software inventory and use activity information that can help a manager of software assets to manage compliance risk and costs.

Having a detailed accounting of software assets and use activity allows software asset managers to find and remove redundant, unused, and infrequently used software. As a result, organizations can avoid unnecessary licensing fees, as well as the costs of related hardware, capacity, and maintenance. Additionally, for low-use, high-cost software organizations can accurately charge application use back to the responsible departments.

Optimize IT planning and upgrading

Planning for future software and hardware purchases is often a difficult proposition. With budgets that are too high and valuable resources that are wasted, IT organizations have trouble meeting performance goals.

Detailed reports in Tivoli License Compliance Manager for z/OS show which applications are being used by whom, enabling planning with greater insight. Understanding where to consolidate or upgrade mainframe servers supporting your applications can help you achieve greater cost and performance optimization. Planning the migration of an application to a smaller mainframe or LPAR can help minimize license and maintenance fees that are based on capacity. If actual software use is known, you have the context and understanding that can help your efforts to negotiate favorable maintenance contracts.

When it is time to upgrade or renew software licenses, Tivoli License Compliance Manager for z/OS helps you identify cost-effective configurations that are optimal for your company's use patterns and related needs.

Facilitate compliance with software contracts and regulatory mandates

In today's competitive software market, vendors have stepped up their efforts to ensure companies comply with related contracts. Unfortunately, organizations that run hundreds or even thousands of applications and manage unpredictable mainframe workloads often unknowingly exceed their software use agreements.

You can use Tivoli License Compliance Manager for z/OS to automate the painstaking process of keeping an up-to-date inventory of software and related use. Its reports can help you in your efforts to demonstrate compliance to software vendors and maintain financial controls.

Create an end-to-end software asset management solution

As a stand-alone solution, Tivoli License Compliance Manager for z/OS helps you achieve effective software asset management.

Add Tivoli License Compliance Manager for distributed systems to deploy a robust end-to-end software asset management solution that is designed to help users minimize costs and align software spending with your business needs. In this way, Tivoli License Compliance Manager for z/OS and Tivoli License Manager for distributed systems play a key role in the IBM IT service management strategy, which focuses on automating and integrating IT processes across the enterprise.

Tivoli License Compliance Manager for z/OS offers several features that makes it flexible, efficient, and easy to use. The features, advantages, and benefits are:

Features     Advantages                  Benefits
 
Software     Automates continuous        Provides license use
 license use  monitoring of a product's   information that is
 tracking     license metric              automatically linked to
                                          licenses to provide
                                          license compliance
                                          reporting
 
Software     Automates the process of    Provides verification of
 product      identifying software        where products are
 identifi-    products through a          installed
 cation       periodically run surveyor
              and identification process
 
Software     Automates continuous        Provides software use
 product use  monitoring of batch or      information that enables
 reporting    interactive software        software asset
              product use invocation      management analysis and
                                          decisions
 
 
Task-        Simplifies the work a       Enables software asset
 oriented     software asset manager      managers to focus on
 GUI          needs to quickly obtain     managing software
              the information needed      costs and compliance,
              to make decisions           not on the task of
                                          obtaining information

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 206-278

Trademarks

 
z/OS and Tivoli are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit Web site


 
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Offering Information

Product information is available via the Offering Information Web site


 
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Publications

IBM Tivoli License Compliance Manager for z/OS® V4.2 is shipped with the following hardcopy publications.

                                             Form
Title                                        number
 
Program Directory                            GI13-0371
IPLA License Information                     GC32-2276
IBM International Program License Agreement  Z125-3301

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

The site is available in English and Canadian French.
 
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Technical information

Hardware requirements

Platforms that support operating systems listed in the Software requirements section.

Asset Compliance Center GUI client recommendations are:

  • 1.2 GHz Pentium®, or higher
  • 400 MB free disk space
  • 512 MB RAM, or higher

IBM WebSphere® Server recommendations are:

  • 1.2 GHz Pentium processor, or higher
  • 1 GB free disk space
  • 1 GB RAM, or higher

IBM DB2® Enterprise Server recommendations are:

  • 1.2 GHz Pentium processor, or higher
  • 1 GB free disk space (1 GB, or more, for data storage)
  • 1 GB RAM, or higher

Software requirements

Tivoli License Compliance Manager for z/OS V4.2 requires z/OS V1.4, or later.

IBM Tivoli License Compliance Manager for z/OS V4.2 Asset Compliance Center GUI runs on the following software platforms:

  • Windows™ XP Pro (client only)
  • Windows Server 2003 Standard (client and server)
  • Windows Server 2003 Enterprise (client and server)
  • Red Hat Enterprise Linux™ AS 3.0 IA32 (client and server)

The Asset Compliance Center GUI prerequisites that are provided with the product are:

  • WebSphere Application Server V6.0 (fix pack 6.0.2.5)
  • DB2 Enterprise Server Edition V8.1 (fix pack 7) or V8.2
  • DB2 AlphaBlox 8.4
  • Java™ Runtime Environment 1.4.2_5

Planning information

The Tivoli License Compliance Manager for z/OS V4.2 Asset Compliance Center GUI will not initially be included in the product's media package. Those ordering the product media during this initial period will be contacted by IBM and given directions on how to receive the GUI electronically.

Direct customer support: Direct customer support is provided by IBM Operational Support Services — SoftwareXcel. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services — SoftwareXcel will help answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information, call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative or visit

Packaging: Tivoli License Compliance Manager for z/OS is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • 3480 tape cartridge
  • Publications (refer to the Publications section)

Security, auditability, and control

Tivoli License Compliance Manager for z/OS uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Software Services

IBM Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of lab-based, software services team and the business consulting, project management, and infrastructure expertise of the IBM Global Services team. Also, IBM extends its Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, they provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about Software Services or to contact a software services sales specialist, visit


 
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Tivoli Enhanced Value-based Pricing

Tivoli software products are priced using Tivoli Enhanced Value-based Pricing. The Enhanced Value-based Pricing system is based on the Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with the Tivoli monitoring product (Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the Tivoli Environment-Managed Licensing Model provides the client flexibility to deploy its Tivoli software products within its environment in a manner that can address and respond to the client's evolving architecture. That is, as the architecture of a client's environment changes, the client's implementation of Tivoli software can be altered as needed without affecting the client's license requirements (as long as the client does not exceed its entitlements to the software).

Under Enhanced Value-based Pricing, licensing and pricing of server-oriented applications are determined based on the server's use in the client's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM System p™ Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described concerning physically partitioned servers apply as well.

Enhanced Value-based Pricing recognizes the convergence of RISC/UNIX® and Microsoft™ Windows/Intel® technologies, in order to simplify the client's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z™ server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.

Tivoli Enhanced Value-based Pricing terminology definitions

IBM Integrated Facility for Linux (IFL): This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or OS/390® server. Consequently, executing Linux workload on IFL will not, in most cases, result in any increased IBM software charges for z/OS, OS/390, VM, VSE, or TPF operating systems and applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications that run on the IFL.

The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the S/390 traditional operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility™, an environment that operates within a logical partition or in native S/390® mode and provides the capability to create multiple Linux images, are supported by IFL.

Millions of service units (MSU): MSU is defined as millions of CPU service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390 or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or software compatible vendors (SCVs).

For more detailed information about System z software pricing, visit

Partitions: A server's resources (CPU, memory, I/O, interconnects, and buses) can be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (physical partitions) or logical boundaries (logical partitions).

Physical partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Processor ("per processor" charging under full capacity): In full capacity charging, proofs of entitlement (PoE) must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.

Notes

  • IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  • Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  • In the System z IFL environment, each IFL engine is considered a single physical processor.
  • Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  • Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  • When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.

Managed processor (charging under full capacity in the managed environment): Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors that require PoE are defined in the Prices section of the announcement or in the License Information's program unique terms.

Notes

  • IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  • Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  • The program may not run on some or all of the processors for which POEs are required for the program's valuation method.
  • In the IBM eServer System z IFL environment, each IFL engine is considered a single physical processor.
  • Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  • Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.

Server: A server is a computer system that executes requested procedures, commands, or applications to one or more users or client devices over a network. A PoE must be obtained for each server on which the program, or a component of the program, is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.

Standby or backup systems: For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold — A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm — A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot — A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Value Units: A Value Unit is a pricing charge metric for program license entitlements that is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

Product and licensing Web sites: For a complete list of Tivoli products, visit

For Tivoli product licensing documents, visit

Pricing examples

Tivoli License Compliance Manager for z/OS: All products in this example employ value slope VUE007 (VUE = Value Unit Exhibit). If the client has installed 1,500 MSUs, the applicable number of Value Units is:

MSUs             Value Units / MSU   Value Units
 
Base        3          1.00              3.00
 
Tier A     42           .45             18.90
 
Tier B    130           .36             46.80
 
Tier C    140           .27             37.80
 
Tier D  1,185           .20            237.00
 
Total   1,500                          343.50

When calculating the total number of Value Units, the sum is rounded up to the next integer. In this example, you need to license 344 Value Units.

Value Units for non MSU-based S/390 processors:

System           Value Units / System
 
MP3000 H30                6
 
MP3000 H50                8
 
MP3000 H70               12
 
ESL Models                2

Value Units for IBM 9672 processors are based on the full capacity of these systems. This is applicable to all zSeries systems measured on MSU capacity. Information on MSU capacities can be found in the IBM System/370™, System/390® and zSeries Machine Exhibit, (Z125-3901).
 
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Ordering information

The host entitled software in this announcement has Value Unit-based pricing.

Program                                    Value Unit
number     Program name                    exhibit
 
5698-A86   IBM Tivoli License Compliance   VUE007
            Manager for z/OS

For each zSeries IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the "required license capacity." Your required license capacity is based upon the following factors:

  • The zSeries IPLA program you select
  • The applicable Value Unit Exhibit
  • The applicable terms

Value Unit exhibit VUE007

              MSUs      MSUs
            minimum   maximum   Value Units/MSU
 
Base           1         3           1
Tier A         4        45           0.45
Tier B        46       175           0.36
 
Tier C       176       315           0.27
Tier D       316         +           0.2

Value Units for mainframes without MSU ratings:

Hardware     Value Units/machine
 
MP3000 H30            6
MP3000 H50            8
MP3000 H70           12
ESL Models            2

Ordering example: The total number of Value Units is calculated according to the following example.

If your required license capacity is 1,500 MSUs for your selected zSeries IPLA product, the applicable Value Units would be:

            Translation from MSUs to Value Units
 
            MSUs    *  Value Units/MSU  = Value Units
 
Base          3     *      1.00         =      3.00
Tier A       42     *       .45         =     18.90
Tier B      130     *       .36         =     46.80
Tier C      140     *       .27         =     37.80
Tier D    1,185     *       .20         =    237.00
 
Total     1,500                              343.50

When calculating the total number of Value Units, the sum is to be rounded up to the next integer.

Current licensees

Current licensees with support in effect will receive instructions on how to order this update.

Current licensees of IBM Tivoli License Compliance Manager for z/OS can order the new distribution medium via MES by specifying the desired distribution medium feature number.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for 5698-A86 MSU-based zSeries offerings: To order, specify the program product number and the appropriate license or charge option. Also, specify the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW.

Program Name: IBM Tivoli License Compliance Manager for z/OS
Program PID: 5698-A86
 
Entitlement                        License option/
Identifier   Description           pricing metric
 
S012BNM      IBM Tivoli License    Basic OTC, per Value Unit
              Compliance Manager
              for z/OS
 
Orderable supply ID    Language    Distribution medium
 
S012BNP                English     3480 tape cartridge
 
Subscription and Support PID:  5698-S88
 
Entitlement                        License option/
Identifier   Description           pricing metric
 
S01212W      IBM Tivoli License    Basic ALC, per Value
              Compliance Manager    Unit SW S&S
              for z/OS              No charge, decline SW S&S
                                    Per MSU SW S&S registration
 
Orderable Supply ID    Language    Distribution medium
 
S01216J                English     Hardcopy pub

Ordering information for On/Off Capacity on Demand: Tivoli License Compliance Manager for z/OS is eligible for On/Off Capacity on Demand (On/Off CoD) with a temporary use charge calculated based on MSUs-per-day usage.

Program Name IBM Tivoli License Compliance Manager for z/OS
Program PID  5698-A86
 
Entitlement                       License option/
Identifier   Description          pricing metric
 
S012BNM      IBM Tivoli License   Basic OTC, Per MSU-day TUC
              Compliance Manager
              for z/OS

Subscription and Support: To receive voice technical support via telephone during normal business hours and future releases and versions at no additional charge, Subscription and Support must be ordered. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.

To order, specify the Subscription and Support program product number and the appropriate license or charge option.

IBM is also providing Subscription and Support for these products via a separately purchased offering under the terms of the IBM International Agreement for Acquisition of Support (IAAS). This offering:

  • Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
  • Entitles customers to future releases and versions at no additional charge. Note that the customer is not entitled to new products.

When Subscription and Support is ordered, the charges will renew automatically annually unless cancelled by the customer.

Basic machine-readable material

Customization option for OS/390: Select the following feature number to customize your order if running on the OS/390 platform. This feature can be specified on the initial or MES orders.

Description                      Feature number
 
Satellite Electronic Delivery    3450

Customized offerings

Product media is shipped only via customized offerings (for example, CBPDO, ServerPac, SystemPac®). Noncustomized items (CDs, diskettes, source media, media kits) will continue to be shipped via the stand-alone product.
 
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Terms and conditions

Agreement: IBM International Program License Agreement and License Information document. PoE are required for all authorized use.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated IBM Agreement for Acquisition of Software Maintenance (IAASM), which provides for support with ongoing access to releases and versions of the program. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect.

S/390 and zSeries IBM Operational Support Services — SoftwareXcel is an option for those clients who want added services.

Limited warranty: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program support: Enhanced Support, called Subscription and Support, includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. The customer will be notified of discontinuance of support with 12 months' notice.

Money-back guarantee: If for any reason you are dissatisfied with the Program and you are the original licensee, return it within 30 days from the invoice date to the party (either IBM or its reseller) from whom you acquired it for a refund. For clarification, note that for Programs acquired under any of IBM's On/Off CoD software offerings, this term does not apply since these offerings apply to programs already acquired and in use by the customer.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage® applies: No

Usage restriction: Yes

Usage is limited to the number of value units purchased.

Software Maintenance applies: No

For operating system software, the revised IBM Operational Support Services — SoftwareXcel offering will provide support for those operating systems and associated products that are not available with the newly announced Software Maintenance offering.

This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised SoftwareXcel offering, visit

For additional information on the revised IBM Operational Support Services, refer to Services Announcement 601-023 , dated July 10, 2001.

IBM Operational Support Services — SoftwareXcel: Yes

iSeries™ Software Maintenance applies: No

Variable charges apply: No

Educational allowance available

Yes, 15% education allowance applies to qualified education institution customers.

Sub-capacity utilization determination

Sub-capacity utilization is determined based on the utilization of an eligible operating system and machine (for example, z/OS running in z/Architecture™ 64-bit mode on a zSeries (or equivalent) server).

On/Off Capacity on Demand

To be eligible for On/Off Capacity on Demand pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract — Z125-6611, Attachment for Customer Initiated Upgrade and IBM eServer On/Off Capacity on Demand — Software — must be signed prior to use.
 
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IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. Electronic Services is a Web-enabled solution that provides an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent is no-additional-charge software that resides on your IBM eServer system. It monitors events and transmits system inventory information to IBM on a periodic, customer-defined timetable. The Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems.

To learn how Electronic Services can work for you, visit


 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Prices are unaffected by this announcement.

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase/upgrade tools."
 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  LE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
System p, System z, Virtual Image Facility, System/370, iSeries, z/Architecture, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, z/OS, WebSphere, DB2, Scalable POWERparallel Systems, OS/390, S/390, zSeries, eServer, System/390, SystemPac, and Passport Advantage are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium and Intel are registered trademarks of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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