IBM WebSphere Service Registry and Repository V6 maximizes the business value of service-oriented architecture

IBM United States Software Announcement 206-230
September 19, 2006

 

 ENUS206-230.PDF (63KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Software Services
TOC link Planned availability dates TOC link Ordering information
TOC link Description TOC link Terms and conditions
TOC link Product positioning TOC link IBM Electronic Services
TOC link Statement of direction TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
Printable version Printable version

(Corrected on September 20, 2006)

The Description section was revised.
 

At a glance

With WebSphere Service Registry and Repository you can store, access, and manage information to support a successful service-oriented architecture (SOA) implementation. Benefits include:

  • Clear visibility into service associations and relationships
  • Sharing of common services to foster reuse
  • Delivery of services interoperability
  • SOA governance
  • Enforcement of best practices

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

WebSphere® Service Registry and Repository V6.0 is an industrial-strength tool that helps you achieve more business value from your SOA by enabling better management and governance of your services. Through its robust registry and repository capabilities and its tight integration with IBM SOA Foundation, WebSphere Service Registry and Repository can be an essential foundational component of your SOA implementation.
 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections.
 
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Planned availability dates
  • September 29, 2006 (electronic software delivery)
  • October 20, 2006 (media and documentation)

 
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Description

Service-oriented architecture (SOA) has the potential to drive business flexibility, performance, and innovation by better aligning your information technologies to your business objectives. Maximizing this potential depends on how well you manage the services in your SOA throughout the life cycle.

WebSphere Service Registry and Repository is an industrial-strength tool that helps you achieve more business value from your SOA by enabling better management and governance of your services. Through its robust registry and repository capabilities and its tight integration with IBM SOA Foundation, WebSphere Service Registry and Repository can be an essential foundational component of your SOA implementation.

Store, access, and manage information to support a successful SOA

The WebSphere Service Registry and Repository system enables you to store, access, and manage information about the services (commonly referred to as service metadata) in your SOA. This information is used to select, invoke, govern, and reuse services as part of a successful SOA.

You can use WebSphere Service Registry and Repository to store information about services in your systems, or in other organizations' systems, that you already use, that you plan to use, or that you want to be aware of. For example, an application can check with WebSphere Service Registry and Repository just before it invokes a service to locate the most appropriate service that satisfies its functional and performance needs. This capability helps make your SOA deployment more dynamic and more adaptable to changing business conditions.

WebSphere Service Registry and Repository includes:

  • A service registry that contains information about services, such as the service interfaces, its operations, and parameters
  • A metadata repository that has the robust framework and extensibility to suit the diverse nature of service usage

WebSphere Service Registry and Repository can be a critical deployment component of SOA projects because it allows you to:

  • Enable clear visibility into service associations and relationships. This allows you to better align IT to meet business needs by outlining business tasks and the corresponding IT services. WebSphere Service Registry and Repository capabilities support service life-cycle management and governance so that you can better control your SOA environment.
  • Share your services. You can identify common services to avoid duplication and foster reuse. WebSphere Service Registry and Repository functions support discovery and reuse of services and the associated metadata and artifacts.
  • Deliver services interoperability. This capability is critical to making the most of existing investments and infrastructure. With the support of Web Services Description Language (WSDL), XML, XML Schema Definition (XSD) Language, Business Process Execution Language (BPEL), Service Component Architecture (SCA), and other standards, WebSphere Service Registry and Repository delivers true interoperability.
  • Provide SOA governance. SOA governance is a catalyst for handling IT value and business value. Your SOA can be more tightly aligned to business objectives because it is organized by business-oriented services and not by IT function. Thus, better governance of your SOA means better business results.
  • Unlock the value of mainframe applications and databases. Mainframe applications and database interactions that are exposed as services can be published to WebSphere Service Registry and Repository and accessed by both mainframe and non-mainframe applications without invasive programming at the API level.
  • Enforce best practices. WebSphere Service Registry and Repository provides functions and flexibility to help IT groups institute standards and best practices in their SOA deployments.
  • Incrementally adopt SOA. The scalable nature of WebSphere Service Registry and Repository enables you to start your SOA small and grow as needed. You can incrementally deploy your SOA alongside your existing assets and processes. You do not have to remove what you already have to get the business benefits of SOA.

Playing a vital role in IBM SOA Foundation

WebSphere Service Registry and Repository plays a major role in the SOA life cycle.

  • Model. During service modeling, you can use WebSphere Service Registry and Repository to create or reuse service taxonomies, vocabularies, and XML schemas.
  • Assemble. During service development or assembly, you can use WebSphere Service Registry and Repository to locate services for reuse and to enable service composition, such as creating new applications and services from existing ones.
  • Deploy. As part of the service deployment process, you can publish service descriptions to WebSphere Service Registry and Repository. It augments any service descriptions that already exist from development or other tools, which helps increase component reuse.
  • Manage. To manage services that leverage system-management practices (such as Information Technology Infrastructure Library (ITIL) processes, and Change and Configuration Management Database (CCMDB) for storing information about service interactions such as mediations), you can use WebSphere Service Registry and Repository to capture and assess the performance of services against business and operational performance objectives. The service registry forms the core that feeds the overall SOA governance technology, which underpins the SOA framework and helps you manage your overall SOA infrastructure.

Today, most service registries provide basic publishing and discovery of service descriptions. Some solutions might offer basic repositories, but they do not address the overall service metadata aspects in a repository. Typically, they do not include governance capabilities that enable you to manage the end-to-end life cycle of all of your services artifacts.

WebSphere Service Registry and Repository overcomes these deficiencies. Its robust, industrial-strength capabilities help you efficiently manage access to, and governance of, services. Standard registry and repository functions for the entire software life cycle, well integrated with IBM SOA Foundation, make WebSphere Service Registry and Repository a valuable component of your SOA. Regardless of the level of SOA maturity in your enterprise, WebSphere Service Registry and Repository can bring immediate benefits that can help accelerate your adoption of an SOA approach.

WebSphere Service Registry and Repository interacts with almost all parts of the SOA life cycle:

  • Interacting with the service development life cycle with standard asset management solutions
  • Tracking the service life-cycle stages as the service goes through the change and release management processes
  • Providing optimized access to run-time facilities
  • Sharing information on services and service metadata with operational system management utilities

During the development stages of the service life cycle, WebSphere Service Registry and Repository can locate copies of the record of candidate service interaction end points or mediating intermediaries as well as policies governing the interactions. This complements the development tools within the IBM software family.

Accessibility by people with disabilities

Features of WebSphere Service Registry and Repository that support use by people with disabilities include:

  • The ability to use assistive technologies such as screen readers and screen magnifier software
  • Facilities to customize display attributes such as color, contrast, and font size
  • The capability of operating the system using only the keyboard

You can request a U.S. Section 508 Voluntary Product Accessibility Template (VPAT) at

Section 508 of the U.S. Rehabilitation Act

WebSphere Service Registry and Repository is capable, as of October 20, 2006, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.

You can request a U.S. Section 508 Voluntary Product Accessibility Template (VPAT) at


 
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Product positioning

WebSphere Service Registry and Repository is a stand-alone product that performs critical functions in the area of SOA governance and service life-cycle management.

As an enabler for SOA governance, WebSphere Service Registry and Repository:

  • Maintains service integrity and authorizes changes to deployed services

    It enables visibility and access controls over service metadata for sharing and reuse. The service tracking capability, along with the information on service dependencies, provides governance to authorize changes to services that are already deployed. It also provides dependency analysis to assist in the analysis of a change to service information.

  • Provides rich interaction with all stages of the SOA life cycle

    Run-time integration makes SOA run times dynamic. An enterprise service bus (ESB) or any run-time hosting services or service mediation can access WebSphere Service Registry and Repository to inject dynamic behavior into the SOA environment.

  • Offers rich service metadata capabilities

    Classification and socialization of high-value assets encourage reuse and interoperability. This allows finding suitable services for reuse very important in SOA. WebSphere Service Registry and Repository provides user-defined metadata to support enterprise information model. It offers OWL-based, user-defined semantic classifications on all service entities to facilitate lookup from different business areas and user roles.

  • Exposes key access points through standardized APIs

    The basic operations that are exposed as APIs are necessary for driving the integration needed so that WebSphere Service Registry and Repository can facilitate the broader requirements of SOA.


 
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Statement of direction

IBM plans to make WebSphere Service Registry and Repository V6 available on z/OS® in the first quarter of 2007.

All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.

Availability of national languages

Product description        Language        Date
 
Service Registry V6.0.0    All lang per    October 20, 2006
                            ESD/PA Media
                            Pks

Trademarks

 
WebSphere and z/OS are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

The following educational offerings are available.

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site

The Web site includes information on course locations and availability dates.

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

Education support will be provided for the product in this announcement.

Training is available for WebSphere® Service Registry and Repository. This education is offered by IBM Learning Services, IBM WebSphere Training and Technical Enablement, and Education Centers for IBM Software (ECIS). For information regarding worldwide availability of education offerings, including curriculum roadmaps, visit


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

A printed Quick Start Guide is shipped with this product. All other product documentation is provided in the WebSphere Service Registry and Repository Information Center. Visit

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
 
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Technical information

Specified operating environment

Hardware requirements

Any hardware that is explicitly compatible and fully capable of running the specified operating system, all the corresponding supporting software, and any associated applications unmodified. The responsibility to provide a statement of full compatibility between machines lies with the original equipment provider (if not IBM).

  • AIX®: IBM System p™ servers
  • HP-UX: Hewlett-Packard HP-9000 systems
  • Linux™ x86 platform: 32-bit Intel® PC hardware
  • Solaris: Sun Microsystems SPARC processor systems
  • Windows™: x86-compatible PC hardware

Software requirements

Server platforms

  • IBM AIX V5.3
  • HP-UX 11.23 (on PA-RISC platform)
  • Microsoft™ Windows 2003 Enterprise Server (32-bit)
  • Red Hat Enterprise Linux AS 4.0
  • Solaris 2.9 or 2.10
  • SUSE Linux Enterprise Server 9.0

Client platforms

  • Microsoft Windows 2003
  • Microsoft Windows XP with Service Pack 2

Repository databases

  • IBM DB2 Universal Database® Enterprise Server Edition V8.2 and Fix Pack 5 (supplied with WebSphere Service Registry and Repository)
  • Oracle 10g Enterprise Edition Release 10.2.0.1.0 (Solaris systems only)

Application server

WebSphere Application Server V6.0.2 and Fix Pack 11 (supplied with WebSphere Service Registry and Repository)

Compilers

  • AIX: XL C/C++ Enterprise Edition V7.0 or V8.0
  • HP-UX (PA-RISC): HP aC++ A.03.63
  • Linux: gcc 3.23 or gcc 3.4 (gcc 3.4 included with Red Hat 4.0)
  • Solaris: Sun Studio 9, Sun Studio 10, or Sun Studio 11
  • Microsoft Windows: Microsoft Visual Studio .NET 2003 or 2005

Limitations: WebSphere Service Registry and Repository is initially shipped in U.S. English. National language versions will be made available in the fourth quarter of 2006.

For additional information, refer to Usage restrictions in the Terms and conditions section of this announcement, or to the License Information document that is available on the IBM Software License Agreement Web site

Planning information

Customer responsibilities: The customer must provide the minimum hardware and software environments in which the licensed program runs.

Installability: Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging

  • Quick Start Guide
  • Quick Start CD-ROM
  • WebSphere Service Registry and Repository V6 CD-ROMs
  • WebSphere Application Server V6.0.2 CD-ROMs
  • DB2 Universal Database V8.2 CD-ROMs

Security, auditability, and control

WebSphere Service Registry and Repository uses the security and auditability features of the host software.

The customer is responsible for evaluation, selection, and implementation of security functions, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Software Services

IBM Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, IBM extends the IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.

To learn more about IBM Software Services or to contact a software services sales specialist, visit

To locate an IBM Business Partner, visit


 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                               Product
Licensed function title        Product group   category
 
WebSphere Service Registry     App             WebSphere
 and Repository                Integration
                               Middleware
                               Other
 
                               PID          Charge unit
Program name                   number       description
 
WebSphere Service Registry     5724-N72     Value Unit
 and Repository
WebSphere Service Registry     5724-N72     SubCapacity
 and Repository                              Value Unit
WebSphere Service Registry     5724-N72     Processor Day
 and Repository

Charge metrics definitions

Value Unit: A Value Unit is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a proof of entitlement (PoE) for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program.

Processor (Value Unit): A processor (commonly called a "CPU" or "core") is a functional unit within a computing device that interprets and executes instructions. A processor consists of at least an instruction control unit and one or more arithmetic or logic unit. With multicore technology, each core is considered a processor. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site

With full capacity licensing, a PoE must be acquired for the appropriate number of value units based on all activated processors on the server available to the program or a component of the program.

Sub-Capacity processor (Value Unit): In sub-capacity licensing, a PoE must be acquired for the appropriate number of value units based on all activated processors in partitions (using eligible partitioning technologies) on the server available to the program or a component of the program.

Passport Advantage program licenses

WebSphere Service Registry and Repository

                                                  Part
Part description                                  number
 
WebSphere Service Registry and Repository
Service Registry Value Unit                       D59D4LL
 License & SW Maintenance 12 Months
Service Registry Value Unit SW                    E02YFLL
 Maintenance Annual Renewal
Service Registry Value Unit SW                    D59D5LL
 Maintenance Reinstatement 12 Months

Passport Advantage supply

                                                       Part
Program name/description                               number
 
Service Registry V6.0.0
Media Pack All Lang per ESD/PA Media Pks HP-UX 10.x,   BA0L9ML
 Solaris (Sun Microsystems), Windows Server 2003,
 AIX 5L™, V5, Linux for x86Series Intel-based servers
 CD ROM Digital Disk -- ISO 9660 Standard V6.0.0

Passport Advantage customer: media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Service Registry V6.0.0

Entitled maintenance                                    Part
offerings description       Media packs description     number
 
WebSphere Service Registry  Service Registry All Lang   BA0L9ML
 and Repository per Subcap   per ESD/PA Media Pks
 ValUnit                     HP-UX 10.x, Solaris (Sun
                             Microsystems), Windows
                             Server 2003, AIX 5L, V5,
                             Linux for x86Series
                             Intel-based servers CD ROM
                             Digital Disk -- ISO 9660
                             Standard
WebSphere Service Registry  Service Registry All Lang   BA0L9ML
 and Repository per Value    per ESD/PA Media Pks
 Unit                        HP-US 10.x, Solaris (Sun
                             Microsystems), Windows
                             Server 2003, AIX 5L, V5,
                             Linux for x86Series
                             Intel-based servers CD ROM
                             Digital Disk -- ISO 9660
                             Standard

Sub-capacity

WebSphere Service Registry and Repository

                                                    Part
Part description                                    number
 
Service Registry SubCapacity                        D59D2LL
 Value Unit License & SW Maintenance 12 Months
Service Registry SubCapacity                        E02YELL
 Value Unit SW Maintenance Annual Renewal
Service Registry SubCapacity                        D59D3LL
 Value Unit SW Maintenance   Reinstatement 12 Mo

Sub-capacity for selected middleware products

Sub-capacity licensing on a per-processor or per value unit basis is available for selected middleware products. To offer sub-capacity licensing, IBM software products implement IBM Tivoli® License Manager within their offerings so that clients can monitor and report quarterly to IBM on their use of the programs on a continuous basis.

More information can be found on the Passport Advantage Web site

Eligibility requirements for sub-capacity licensing

To be eligible for sub-capacity licensing terms on this product, you must agree to install and configure IBM Tivoli License Manager for IBM Software, in accordance with the IBM Tivoli License Manager publications, and to enable the collection of program use data on all eligible machines subject to sub-capacity terms.

For those machines running programs with sub-capacity licensing terms, you must use IBM Tivoli License Manager for IBM Software to monitor program use and submit to IBM an IBM Use Report each calendar quarter. Multiple copies of IBM Tivoli License Manager for IBM Software or IBM Tivoli License Manager are not required. You can use more copies if you need them to support your operational environment, but only one copy is required to monitor all your sub-capacity licensed products.

Additionally, if this is the first product you have licensed under sub-capacity terms, you must agree to the terms of an attachment to your Passport Advantage or Passport Advantage Express contract and submit a new Passport Advantage enrollment form. First-time sub-capacity clients also have an opportunity to ensure a primary business contact is established for their contracts.

For more information on required and entitled license capacity, license requirements and reporting, refer to Software Announcement 205-093 , dated April 19, 2005.

If you order this product under sub-capacity terms, IBM Tivoli License Manager for IBM Software will be made available to you if you do not already have one. You must install and configure this tool for your sub-capacity products. Alternately, you can use Tivoli License Manager. Once the license manager software is installed, you will be required to register online (IBM may need to contact you in order to finalize the registration process). You must monitor program use on a continuous basis with an IBM Tivoli License Manager for IBM Software and submit IBM Use Reports to IBM on a calendar quarterly basis.

IBM Tivoli License Manager for IBM Software is documented in the following customer publications, which are available from IBM Publications Center at

                                               Form
Publication                                    number
 
Planning, Installation, and Configuration      SC32-1431
Administration                                 SC32-1430
Problem Determination                          SC32-9102
Data Dictionary                                SC32-1432
Release Notes                                  SC32-1429

For IBM Tivoli License Manager configuration guidance and instructions for specific products (including this product) acquired with sub-capacity terms, refer to

The Web site gives you information about how to set up the product for detection by IBM Tivoli License Manager, any required maintenance, and any required steps that are unique to this product.

On/Off Capacity on Demand

WebSphere Service Registry and Repository

                                                      Part
Part description                                      number
 
Service Registry Processor Day Per Use-DAY, On Off    D59E2LL
 Capacity on demand Temp

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement and License Information document. PoE are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License information form number

                                Program
Program name                    number     Form number
 
WebSphere Service Registry      5724-N72   L-AFOS-6QJEUD
 and Repository

On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the client can download or otherwise obtain and install.

Program technical support: Technical support of a program product is available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.

  • For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.
  • For programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply because these offerings apply to programs already acquired and in use by the licensed user.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes and through the Passport Advantage Web site at

Usage restrictions: Yes

The supplied copies of WebSphere Application Server and DB2® Universal Database are for use only with WebSphere Service Registry and Repository.

Software maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your IS technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, refer to your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit

iSeries™ Software Maintenance applies: No

Educational allowance available: Not applicable

On/Off capacity on demand

To be eligible for On/Off Capacity on Demand pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract — Z125-6907, Amendment for iSeries and pSeries® Temporary Capacity On Demand — Software — must be signed prior to use.
 
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IBM Electronic Services

IBM has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. Electronic Services is a Web-enabled solution that provides an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer® platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. Electronic Services comprises two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It monitors events and transmits system inventory information to IBM on a periodic, customer-defined timetable. The Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems.

To learn how Electronic Services can work for you, visit


 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Passport Advantage: For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).


 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Americas Call Centers
             Dept. Teleweb Customer Support, 9th floor
             105 Moatfield Drive
             North York, Ontario
             Canada M3B 3R1
 
 Reference:  YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
developerWorks, System p, AIX 5L, iSeries, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
WebSphere, Passport Advantage, AIX, DB2 Universal Database, Lotus, Tivoli, Notes, DB2, pSeries, eServer, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a registered trademark of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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