IBM Workplace Dashboard Framework V2.6.5, IBM Workplace Dashboard for Sales V2.6.5, and IBM Workplace Dashboard for Executives V2.6.5 support IBM WebSphere Portal V6.0
IBM United States Software Announcement 206-216September 5, 2006
 ENUS206-216.PDF (63KB)
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At a glance
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| At a glance |
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Workplace Dashboard Framework V2.6.5, IBM Workplace Dashboard for Sales V2.6.5, and IBM Workplace Dashboard for Executives V2.6.5:
- Support V6.0 of IBM WebSphere Portal so you can create rich, interactive dashboards that take advantage of the new WebSphere Portal Version 6.0 features such as application templates
- Support Linux™ on zSeries®, IBM WebSphere Application Server V6.1 and IBM WebSphere Portal Version 6.0
- Support simplified Chinese, Traditional Chinese, English, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), and Spanish
- Include comprehensive Getting Started Guide to help new developers quickly become productive
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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| Overview |
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IBM Workplace Dashboard Framework delivers reusable service-oriented components, robust administration tools, and dashboard-specific features that speed the creation of standards-based, active dashboards. By leveraging Workplace Dashboard Framework, you can:
- Quickly deploy highly tailored dashboards that consolidate data and processes from multiple back-end systems
- Facilitate problem resolution by enabling action right from the dashboard
- Help dramatically reduce your development costs and speed the time-to-value for your dashboard initiatives
Workplace Dashboard Framework offers the following key benefits:
- Helps reduce dashboard development and maintenance costs by simplifying and speeding the entire dashboard development cycle.
- Helps accelerate problem resolution by empowering dashboard users to drive action right from the dashboard, without having to pick up the phone or jump to one or more different systems.
- Helps improve employee productivity by delivering tailored access to relevant information and alerts.
- Leverages existing skills sets and infrastructures with standards-based tooling.
- Helps improve decision making and visibility into business operations with consolidated, timely data.
- Increases dashboard flexibility and helps lower maintenance costs via business user configuration.
IBM currently offers two Workplace dashboards, IBM Workplace Dashboard for Sales and IBM Workplace Dashboard for Executives.
Workplace Dashboard Framework augments IBM WebSphere® Portlet Factory and supports IBM WebSphere
Portal and IBM Workplace Services Express.
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| Key prerequisites |
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- IBM WebSphere Portlet Factory V6.0 is a prerequisite for IBM Workplace Dashboard Framework V6.0
- IBM Workplace Dashboard Framework V6.0 is a prerequisite for IBM Workplace Dashboard for Sales V6.0 and IBM Workplace Dashboard for Executives V6.0
Refer to the
Hardware requirements
and
Software requirements
sections for additional details.
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| Planned availability dates |
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- September 6, 2006: electronic software delivery
- September 22, 2006: media and documentation
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| Description |
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IBM Workplace dashboards are standards-based, active dashboards that contain prebuilt portlets that display best-practice Key Performance Indicators (KPIs). Unlike traditional dashboards that display the same static information to all users, IBM Workplace dashboards are composite applications that display highly customized and dynamic data, giving decision makers the real-time visibility they need to drive results. In addition, IBM Workplace dashboards tie metrics to the underlying business processes, empowering users to take immediate and effective action based on changes in thresholds or important business events. Through these capabilities, IBM Workplace dashboards help executives and managers to proactively monitor business performance, make more informed decisions and quickly resolve business issues.
IBM currently offers two Workplace dashboards: IBM Workplace Dashboard for Sales and IBM Workplace Dashboard for Executives.
IBM Workplace dashboards and IBM Workplace Dashboard Framework complement the IBM WebSphere Portal, IBM Lotus® Domino®, and IBM Workplace software product family whose goal is to bring people, processes, and technologies together to provide greater business value to you. By helping you more easily and efficiently integrate your business systems, Workplace, Portal and Collaboration Software is fulfilling a critical part of IBM On Demand Business strategy.
Specifically, Workplace Dashboard Framework and Workplace dashboards are an important part of
Workplace, Portal, and Collaboration software's strategy to deliver portal-based composite products
that addresses specific business needs. In addition, Workplace Dashboard Framework and Workplace
dashboards play an important role in the IBM commitment to service-oriented architecture (SOA).
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| Statement of direction |
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IBM continues to demonstrate its commitment to the growth of the Workplace Dashboard Framework platform by leveraging IBM's technical innovations. IBM continues to provide additional business value to the Workplace Dashboard Framework customer.
All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal
without notice.
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| Reference information |
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Refer to Software Announcement 206-065 , dated March 28, 2006.
Availability of national languages
Product description Language GA date
-------------------------- --------------- ------------------
Wkplc Dashboard Framework Multilingual September 22, 2006
V2.6.5 (French, Korean,
Chinese —
Simplified,
Spanish,
Portuguese-
Brazilian,
German,
Japanese,
Chinese —
Traditional,
English,
Italian)
Wkplc Dashboard for Execs Multilingual September 22, 2006
V2.6.5 (French, Korean,
Chinese —
Simplified,
Spanish,
Portuguese-
Brazilian,
German,
Japanese,
Chinese —
Traditional,
English,
Italian)
Wkplc Dashboard for Sales Multilingual September 22, 2006
V2.6.5 (French, Korean,
Chinese —
Simplified,
Spanish,
Portuguese-
Brazilian,
German,
Japanese,
Chinese —
Traditional,
English,
Italian)
Trademarks
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| Education support |
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The following educational offerings are available as listed below:
IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training Web site
Refer to the IBM training Web site for information on course locations and availability dates.
Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
IBM Software Services for Lotus® Education provides education to support many Lotus offerings. For a complete list of offerings visit the Web site at
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| Offering information |
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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| Publications |
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No publications are shipped with these products.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided. Payment options for orders are
via credit card (in the U.S.) or customer number for 20 countries. A
large number of publications are available online in various file
formats, and they can all be downloaded by all countries free of charge.
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| Technical information |
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Specified operating environment
Hardware requirements
Recommended hardware configuration:
- CPU: Pentium® II 500 MHz (Pentium III 500 MHz, or higher recommended)
- Disc: 1 GB (plus space for development resources)
- Memory: 512 MB RAM ( 768 MB recommended)
Deployed portlets
There are no specific hardware requirements for deployed portlets. Portlets will run on all configurations approved for the particular operating system and application server or portal server used.
Software requirements
Note: WebSphere® Portlet Factory V6.0 is a prerequisite.
Supported software configurations:
Operating systems
- Microsoft™ Windows™ 2000 Professional Service Pack 4
- Microsoft Windows XP Professional Service Pack 2
Integrated Development Environments (IDEs)
- IBM Rational® Application Developer V6
- IBM Rational Software Architect
- IBM Rational Web Developer
- Eclipse 3.1, 3.2
Note: Eclipse SDK versions only.
Deployed applications
Operating systems
- Microsoft Windows Server 2000, 2003
- Microsoft Windows 2000 Advanced Server, 2003 Advanced Server
- Sun Solaris 8 (latest patch level required)
- IBM AIX® V5.1
- OS/400® V5R2 (on IBM eServer® iSeries™ hardware)
- Red Hat Linux™ 7.1, 7.2, 8.0
- SUSE Linux 9.2
- Red Hat Enterprise Linux AS release 4 (on zSeries® hardware)
- SUSE Linux Enterprise SLES for OS/390® 8 Service Pack 2, 2.4 Kernel 31 bit (on zSeries hardware)
Application servers
- IBM WebSphere Application Server V.5.1, V6.0, V6.1
- Apache Tomcat 5.5.x (development use only)
Portal servers
- IBM WebSphere Portal V5.1, V5.1.0.2, V6.0.0.0
- Portals complying with JSR-168 standard
Note: Support for JSR-168 specification only. IBM provides no explicit support for specific JSR-168 portal containers other than WebSphere Portal.
Web browsers
- Microsoft Internet Explorer 5.5, 6.0
- Netscape Communicator 6.2, 7.0, 7.1, 7.2.3
- Mozilla Firefox 1.0.x, 1.5.0.1
JDK support
- Java™ 2 SDK, Standard Edition V1.4.1, V1.4.2
Enterprise integrations (supported by WebSphere Portlet Factory V6.0)
Databases
- Oracle 10g
- Oracle 9i R2 V9.2.0.1.0
- Oracle 8i Enterprise R3 V8.1.7 (with thin driver for 8.1.7 or classes12.zip)
- Microsoft SQL Server 2000 (with msbase.jar, mssqlserver.jar, msutil.jar)
- IBM DB2® Enterprise Edition V8.1
- IBM DB2 Enterprise Edition V7.2 (FixPack 7 required with db2java.zip)
IBM Lotus Domino®
- IBM Lotus Domino V5.x, V6.0, V6.5, V7.0 (requires V6, or later NCSO.jar)
SAP solutions
- R3 V3.1h, or later (requires SAPCO.jar)
- SAP Business Warehouse
PeopleSoft systems
- PeopleSoft 8.x systems (Requires PSJOA.jar. Any PeopleSoft 8.x, or later system that supports access to Component Interfaces via this jar is supported.)
Siebel systems
- Siebel 7.5.2, 7.5.3, 7.8 (requires version appropriate JAR files: 7.5.x: SiebelJI.jar, SiebelJI_Common.jar, SiebelJI_enu.jar 7.8: Siebel.jar, SiebelJI_enu.jar)
Planning information
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
A services engagement or authorized training is strongly recommended for customers planning to build and deploy dashboards using IBM Workplace Dashboard Framework or Workplace dashboards. IBM Workplace dashboard offerings always require integration and configuration and typically require customization and modification to deploy dashboards in a production environment. Only defects in out-of-the-box portlet code and sample data connectivity are warranted and supported.
For more information, please visit the following IBM Software Services for Lotus Web site
Software Maintenance does not include assistance for the design and development of applications, consulting services for customization or modification of your software, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
Packaging
Workplace Dashboard Framework will be distributed via a media package and electronic software distribution (ESD).
Workplace Dashboard Framework media package is distributed in one package with the following:
- Workplace Dashboard Framework Product CDs
- Soft copy product documentation including README files are included on the product CDs
- The LI form number for Workplace Dashboard Framework is L-JNEN-6QKLT6.
Workplace Dashboard for Sales will be distributed via a media package and electronic software distribution (ESD).
Workplace Dashboard for Sales media package is distributed in one package with the following:
- Workplace Dashboard for Sales Product CDs
- Soft copy product documentation including README files are included on the product CDs
- The LI form number for Workplace Dashboard for Sales is L-JNEN-6QKNCJ.
Workplace Dashboard for Executives will be distributed via a media package and electronic software distribution (ESD).
Workplace Dashboard for Executives media package is distributed in one package with the following:
- Workplace Dashboard for Executives Product CDs
- Soft copy product documentation including README files are included on the product CDs
- The LI form number for Workplace Dashboard for Executives is L-JNEN-6QKNCJ.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
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| Software Services |
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IBM Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an unmatched portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support any critical business need.
IBM Software Services for Lotus (ISSL) has extensive experience in helping organizations derive quantifiable business value from their Lotus software investment. ISSL can evaluate your environment and provide recommendations to help mitigate risks, speed deployment, and accelerate returns by:
- Assisting customers in moving from tangible proof points to full scale deployments
- Integrating products into a customer's existing environment
- Creating and customizing products based on specific customer needs
For more information, visit the following ISSL Web site
To learn more about IBM Software Services or to contact a software services sales specialist, visit
To locate an IBM Business Partner, visit
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Product
Licensed function title Product group category
------------------------ ------------- ---------------
IBM Workplace Dashboard IBM Workplace Workplace
Framework Dashboard
Framework
IBM Workplace Dashboard IBM Workplace Workplace
for Executives Dashboard for
Executives
IBM Workplace Dashboard IBM Workplace Workplace
for Sales Dashboard for
Sales
PID Charge unit
Program name number description
---------------------------------- --------- -------------
IBM Workplace Dashboard Framework 5724-O00 Value Unit
IBM Workplace Dashboard Framework 5724-O00 Value Unit
IBM Workplace Dashboard for 5724-O02 Value Unit
Executives
IBM Workplace Dashboard for 5724-O02 Value Unit
Executives
IBM Workplace Dashboard for Sales 5724-O01 Value Unit
IBM Workplace Dashboard for Sales 5724-O01 Value Unit
Charge metrics definitions
Value Unit
A Value Unit is a pricing charge metric for Program license entitlements which is based upon the quantity of a specific designated measurement used for a given Program. Each Program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select Programs, there are other designated measurements such as users, client devices, and messages. The number of Value Unit entitlements required for Your specific implementation of the given Program must be obtained from a conversion table associated with the Program. You must obtain a proof of entitlement (POE) for the appropriate number of Value Unit entitlements for Your implementation. The Value Unit entitlements of a given Program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another Program.
Processor (Value Unit)
A processor (commonly called a "CPU" or "core") is a functional unit within a computing device that interprets and executes instructions. A processor consists of at least an instruction control unit and one or more arithmetic and/or logic unit. With multi-core technology, each core is considered a processor. Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web site
With full capacity licensing, a proof of entitlement (POE) must be acquired for the appropriate number of value units based on all activated processors on the server available to the Program or a component of the Program.
Passport Advantage program licenses
IBM Workplace Dashboard Framework
Part description Part number --------------------------------- ----------- IBM Workplace Dashboard Framework Wkplc Dashboard Framework Value D581ILL Unit License & SW Maintenance 12 Months Wkplc Dashboard Framework Value E02HCLL Unit SW Maintenance Annual Renewal Wkplc Dashboard Framework Value D581JLL Unit SW Maintenance Reinstatement 12 Months
IBM Workplace Dashboard for Executives
Part description Part number --------------------------------- ------------ IBM Workplace Dashboard for Executives Wkplc Dashboard for Execs Value D581SLL Unit License & SW Maintenance 12 Months Wkplc Dashboard for Execs Value E02HELL Unit SW Maintenance Annual Renewal Wkplc Dashboard for Execs Value D581XLL Unit SW Maintenance Reinstatement 12 Months
IBM Workplace Dashboard for Sales
Part description Part number --------------------------------- ------------ IBM Workplace Dashboard for Sales Wkplc Dashboard for Sales Value D581NLL Unit License & SW Maintenance 12 Months Wkplc Dashboard for Sales Value E02HDLL Unit SW Maintenance Annual Renewal Wkplc Dashboard for Sales Value D581PLL Unit SW Maintenance Reinstatement 12 Months
Passport Advantage supply
Part
Program name/description number
-------------------------------------------------------- -------
Wkplc Dashboard Framework V2.6.5
Media Pack Multilingual(French, Korean, Chinese - BU026ML
Simplified, Spanish, Portuguese-Brazilian, German,
Japanese, Chinese — Traditional, English, Italian)
Windows 2000, SUSE Linux, Windows XP, Sun
Solaris/SPARC, i5/OS(TM) V5, OS/400 V5.x, AIX 5L(TM),
V5, Red Hat Linux CD ROM Digital Disk — ISO 9660
Standard V2.6.5
Wkplc Dashboard for Execs V2.6.5
Media Pack Multilingual(French, Korean, Chinese - BU028ML
Simplified, Spanish, Portuguese-Brazilian, German,
Japanese, Chinese — Traditional, English, Italian)
Windows 2000, SUSE Linux, Windows XP, Solaris (Sun
Microsystems), OS/400 V4.x, AIX 5L, V5, Red Hat Linux
CD ROM Digital Disk — ISO 9660 Standard V2.6.5
Wkplc Dashboard for Sales V2.6.5
Media Pack Multilingual(French, Korean, Chinese - BU027ML
Simplified, Spanish, Portuguese-Brazilian, German,
Japanese, Chinese — Traditional, English, Italian)
Windows 2000, SUSE Linux, Windows XP, Solaris (Sun
Microsystems), OS/400 V4.x, AIX 5L, V5, Red Hat Linux
CD ROM Digital Disk — ISO 9660 Standard V2.6.5
Passport Advantage customer: media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Wkplc Dashboard for Sales V2.6.5
Entitled maintenance Part
offerings description Media packs description number
--------------------------- --------------------------- -------
IBM Workplace Dashboard Wkplc Dashboard for Sales BU027ML
for Sales for Linux on Z Multilingual(French,
VU Korean, Chinese —
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
— Traditional, English,
Italian) Windows 2000,
SUSE Linux, Windows XP,
Solaris (Sun
Microsystems), OS/400
V4.x, AIX 5L, V5, Red Hat
Linux CD ROM Digital Disk
— ISO 9660 Standard
IBM Workplace Dashboard Wkplc Dashboard for Sales BU027ML
for Sales per Value Unit Multilingual(French,
Korean, Chinese —
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
— Traditional, English,
Italian) Windows 2000,
SUSE Linux, Windows XP,
Solaris (Sun
Microsystems), OS/400
V4.x, AIX 5L, V5, Red Hat
Linux CD ROM Digital Disk
— ISO 9660 Standard
Wkplc Dashboard for Execs V2.6.5
Entitled maintenance Part
offerings description Media packs description number
--------------------------- --------------------------- -------
IBM Workplace Dashboard Wkplc Dashboard for Execs BU028ML
for Executives for Linux Multilingual(French,
on Z VU Korean, Chinese —
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
— Traditional, English,
Italian) Windows 2000,
SUSE Linux, Windows XP,
Solaris (Sun
Microsystems), OS/400
V4.x, AIX 5L, V5, Red Hat
Linux CD ROM Digital Disk
— ISO 9660 Standard
IBM Workplace Dashboard Wkplc Dashboard for Execs BU028ML
for Executives per Value Multilingual(French,
Unit Korean, Chinese —
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
— Traditional, English,
Italian) Windows 2000,
SUSE Linux, Windows XP,
Solaris (Sun
Microsystems), OS/400
V4.x, AIX 5L, V5, Red Hat
Linux CD ROM Digital Disk
— ISO 9660 Standard
Wkplc Dashboard Framework V2.6.5
Entitled maintenance Part
offerings description Media packs description number
--------------------------- --------------------------- ----------
IBM Workplace Dashboard Wkplc Dashboard Framework BU026ML
Framework for Linux on Z Multilingual(French,
VU Korean, Chinese —
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
— Traditional, English,
Italian) Windows 2000,
SUSE Linux, Windows XP,
Sun Solaris/SPARC, i5/OS
V5, OS/400 V5.x, AIX 5L,
V5, Red Hat Linux CD ROM
Digital Disk — ISO 9660
Standard
IBM Workplace Dashboard Wkplc Dashboard Framework BU026ML
Framework per Value Unit Multilingual(French,
Korean, Chinese —
Simplified, Spanish,
Portuguese-Brazilian,
German, Japanese, Chinese
— Traditional, English,
Italian) Windows 2000,
SUSE Linux, Windows XP,
Sun Solaris/SPARC, i5/OS
V5, OS/400 V5.x, AIX 5L,
V5, Red Hat Linux CD ROM
Digital Disk — ISO 9660
Standard
Cross-Platform Product for Use on zSeries
Order the part numbers that follow when there is an intention to acquire this cross-platform product for deployment on the zSeries/S/390® platform. This set of part numbers provides the identical supply and authorization as the other set in this announcement. The distinction is to identify the planned deployment platform.
Program Name/Description Part Number --------------------------------- ------------ Wkplc Dashboard Framework Value D59CTLL Unit License & SW Maintenance 12 Months Wkplc Dashboard Framework Value E02YBLL Unit SW Maintenance Annual Renewal Wkplc Dashboard Framework Value D59CULL Unit SW Maintenance Reinstatement 12 Months Wkplc Dashboard for Execs Value D59CQLL Unit License & SW Maintenance 12 Months Wkplc Dashboard for Execs Value E02YALL Unit SW Maintenance Annual Renewal Wkplc Dashboard for Execs Value D59CSLL Unit SW Maintenance Reinstatement 12 Months Wkplc Dashboard for Sales Value D59CRLL Unit License & SW Maintenance 12 Months Wkplc Dashboard for Sales Value E02YCLL Unit SW Maintenance Annual Renewal Wkplc Dashboard for Sales Value D59CVLL Unit SW Maintenance Reinstatement 12 Months
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| Terms and conditions |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Licensing: IBM International Program License Agreement and License Information document. Proofs of Entitlement (PoE) are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
License information form number(s)
Program
Program name number Form number
--------------------------------------- --------- --------------
IBM Workplace Dashboard Framework 5724-O00 L-JNEN-6QKLT6
IBM Workplace Dashboard for Executives 5724-O02 L-JNEN-6QKNCJ
IBM Workplace Dashboard for Sales 5724-O01 L-JNEN-6QKNCJ
On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site
Limited warranty applies: Yes
Warranty: This Program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the Program, this warranty provides the customer with access to databases containing Program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the Program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.
- For Programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the Program.
Copy and use on home/portable computer
Copy and use
on
home/portable
Product name computer?
---------------------------------------- ---------------
IBM Workplace Dashboard Framework No
IBM Workplace Dashboard for Executives No
IBM Workplace Dashboard for Sales No
Volume orders (IVO): No
Passport Advantage applies: Yes, and through the Passport Advantage Web site at
Software maintenance applies: Yes
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.
IBM includes one year of Software Maintenance with the initial license acquisition of each Program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at
iSeries Software Maintenance applies: No
Educational allowance available:
Not applicable.
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| IBM Electronic Services |
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IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit
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| Prices |
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Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the
United States and other IBM subsidiaries and divisions worldwide to
qualified commercial and government customers. Rates are based on a
customer's credit rating, financing terms, offering type, equipment type,
and options, and may vary by country. Other restrictions may apply.
Rates and offerings are subject to change, extension, or withdrawal
without notice.
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| Order now |
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Americas Call Centers
Dept. Teleweb Customer Support, 9th floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
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