IBM General Parallel File System for Linux Multiplatform, V3 offers Information Lifecycle Management and enhanced multicluster support
IBM United States Software Announcement 206-095April 25, 2006
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| At a glance |
IBM General Parallel File System (GPFS) for Linux Multiplatform, V3.1 offers:
- Information Lifecycle Management, to allow more flexible support of different disk classes
- Improved multicluster support and use of multiple networks
- Administration usability and flexibility improvements
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Support for mixed clusters of IBM
servers sharing file system services running Linux or AIX 5L
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
800-IBM-CALL
(Reference: RE001).
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| Overview |
IBM General Parallel File System (GPFS) for Linux Multiplatform is ideal for high-performance parallel file transfer and parallel I/O to single or multiple files. The key strengths of GPFS are multicluster support, superior scalability and performance, ability to support extremely large files, failure recovery, and ease of administration.
Version 3.1 enhancements:
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New Information Lifecycle Management support with the introduction of storage pools, policy-based
file management, and filesets.
GPFS is designed to help you to achieve data lifecycle management efficiencies through policy-driven automation and tiered storage management. User-defined policies provide the ability to better match the cost of your storage resources to the value of your data.
- Storage pools allow you to manage your file system's storage in groups. You may now partition your storage based on such factors as performance, locality, and reliability.
- Filesets provide for partitioning of a file system, allowing administrative operations at a finer granularity than the entire file system.
- New commands and APIs support storage pools, policies, and filesets.
- Elimination of the need for communication between nodes in different remote clusters.
- Enhancements to multicluster file access. You can specify the use of multiple networks for a node in your cluster, thus allowing both the use of internal networks within a cluster and the use of external addresses for remote clusters.
- Enhanced file system mounting and Network Shared Disk functions.
- Improved performance and scalability via option to distribute the token manager.
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| Key prerequisites |
Any combinations of the following:
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IBM
xSeries® servers
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IBM
325, 326, or 326M
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IBM
BladeCenter® servers
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IBM
Cluster 1350
- SUSE Linux Enterprise Server 8
- SUSE Linux Enterprise Server 9
- Red Hat Enterprise Linux 3
- Red Hat Enterprise Linux 4
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| Planned availability date |
April 28, 2006
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| Description |
IBM General Parallel File System (GPFS) provides file system services to parallel and serial applications. GPFS allows parallel applications simultaneous access to the same files, or different files, from any node that has the GPFS file system mounted, while managing a high level of control over all file system operations. GPFS is particularly appropriate in an environment where the aggregate peak need for data bandwidth exceeds the capability of a distributed file system server.
GPFS allows users shared file access within a single GPFS cluster and across multiple GPFS clusters. A GPFS cluster can consist of Linux nodes, AIX 5L V5.3 nodes, or a combination thereof, and network shared disks (NSDs) created and maintained by the NSD component of GPFS.
GPFS for Linux Multiplatform V3.1 enhancements:
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GPFS V3.1 provides for Information Lifecycle Management with the introduction of storage pools,
policy-based file management, and filesets. GPFS is designed to help you to achieve data lifecycle
management efficiencies through policy-driven automation and tiered storage management.
User-defined policies provide the ability to better match the cost of your storage resources to the
value of your data.
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Storage pools allow you to manage your file system's storage in groups. You may now partition your
storage based on such factors as performance, locality, and reliability. Files are assigned to a
storage pool based on defined policies. Storage policies provide for:
- File placement to a specific storage pool when it is created
- Migration of a file from one storage pool to another
- Deletion of a file based on characteristics of the file
Filesets provide a method for partitioning a file system, and allow administrative operations at a finer granularity than the entire file system. For example, filesets allow you to:
- Define data block and inode quotas at the fileset level
- Apply policy rules to specific filesets
- New commands provide enhanced support of storage pools, policies, and filesets.
- APIs are provided in support of storage pools and filesets include gpfs_igetstoragepool and gpfs_igetfilesetname.
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Storage pools allow you to manage your file system's storage in groups. You may now partition your
storage based on such factors as performance, locality, and reliability. Files are assigned to a
storage pool based on defined policies. Storage policies provide for:
- This release eliminates the need for communication between nodes in different remote clusters by distributing the token server load over multiple manager nodes in a home cluster and by letting the token server handle revoke requests for tokens rather than delegating this to the client in a remote cluster. This eliminates token traffic required among these different remote clusters.
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GPFS provides improved multiple-cluster network access and support. You may now specify the use of
multiple networks for a node in your cluster, allowing both the use of internal networks within a
cluster and the use of external addresses for remote mounts. The mmchconfig command has been
enhanced so you may specify a list of private IP addresses used to communicate between nodes in a
GPFS cluster.
- Multiple security levels, up to one for each authorized cluster, may be specified by the cluster granting access.
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The local cluster no longer needs to be shut down prior to changing security keys. GPFS aims to
provide a highly available service while allowing for required periodic changing of keys:
- In order to make connection rate performance acceptable in large clusters, the size of the security keys used for authentication can not be very large. As a result it may be necessary to change security keys in order to prevent a given key from being compromised while it is still in use.
- As a matter of policy, some institutions may require periodic changing of security keys.
Refer to the GPFS FAQ for information on the latest support for GPFS interoperability, at
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File system mounting is supported by three new commands:
- The mmmount and mmunmount commands are provided for cluster-wide file system management, alleviating the administrator from issuing the dsh command.
- The mmlsmount displays the IP addresses and names of the nodes (local and remote) that have a particular file system mounted.
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Network Shared Disk functions are provided:
- An option to allow or restrict failover from local to remote access is now provided on the mmchfs, mmmount, and mmremotefs commands.
- In prior releases of GPFS, the only way to failback to local disk access once the connection had been repaired and access through an NSD server was no longer desired, was to remount the file system. In this release, GPFS can discover if the path has been repaired and if so, falls back to local disk access.
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Improved NSD access information is provided by the mmlsnsd command:
- The availability of the disk is now displayed.
- The device type of the disk is now available when specifying the -X option.
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The mmpmon performance monitoring tool is improved:
- Use of a named socket. The mmpmon command no longer uses ports.
- Ability to include a list of nodes, in the local cluster, to report on instead of just the node from which the command is issued.
- Enhanced mount support is provided for clusters utilizing NSD servers.
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You may now specify how long to wait for an NSD server to come online
before allowing the mount to fail. The mmchconfig command has been
enhanced, allowing you to specify wait time when either bringing a
cluster online or bringing an NSD server online when client nodes are
already active:
- The cluster formation time is at most nsdServerWaitTimeWindowOnMount seconds from the current time.
- The last failed time is at most nsdServerWaitTimeWindowOnMount seconds from the current time.
- The number of seconds to wait for the server to come up before declaring the mount a failure is as specified by the nsdServerWaitTimeForMount option.
- You may specify different networks for GPFS daemon communication and for GPFS administration command usage within your cluster. The node descriptor for the mmchcluster command now allows you to specify separate node interfaces for these uses, for each node within your cluster. You may choose to use this capability when considering cluster security or performance.
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An autoconfiguration tool is now provided for GPFS for Linux
installations.
GPFS for Linux installations require a set of kernel extensions be built to match a customer's specific hardware, Linux distribution, and kernel. Prior to GPFS V3.1, this was a manual operation (refer to the GPFS Concepts, Planning, and Installation Guide and search on the GPFS portability layer). In addition to the manual method, there now exists an autoconfiguration tool to query your system configuration and generate a working configuration file.
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The use of a single port removes conflicts with existing network
services.
As of November 2004, port number 1191 was officially registered with InterNet Assigned Numbers Authority (IANA) for handling GPFS-specific traffic. With this release, all GPFS-related traffic has been consolidated on port 1191.
- Improved usability and command consistency are provided via the -N flag to indicate which nodes are to participate in execution of the command.
- Enhanced error messages reporting is provided in the mmfs log. Messages previously reporting no explanation now provide the proper text.
- You may experience performance improvements when issuing either the mmlsnsd -M or the mmlsnsd -m command due to a redesign of the command.
- Quorum semantics are improved when utilizing node quorum with tiebreaker disks. The maximum number of quorum nodes has been increased from two to eight.
- Enhanced quota information is provided in support of filesets.
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GPFS now provides the ability to distribute the token management function
among file system manager nodes in a cluster, reducing possible
bottlenecks.
You may now choose to distribute the token server load among the nodes in your cluster that have been designated as file system manager nodes. The mmchconfig command has been enhanced with the distributedTokenServer option, allowing you to turn the distributed token management function on and off. Refer to Concepts, Planning, and Installation Guide for further information on the roles of the file system manager and General Parallel File System: Advanced Administration for details on distributed token managers.
- Performance and security enhancements have been made to the mmauth command. You may experience performance improvements as GPFS now uses a multithreaded receiver for authentication, encryption, and decryption.
Other functional changes in GPFS V3.1:
- The mmpmon command no longer uses ports.
Note: Refer to the GPFS FAQ available from the following Web site for complete information
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on the product's accessibility compliance can be requested via IBM's Web site
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| Product positioning |
GPFS can be ideal for high-performance parallel file transfer and parallel I/O to single or multiple files.
The key strengths of GPFS are:
- Information Lifecycle Management
- Shared file system access among GPFS clusters
- Improved system performance
- Superior scalability and ability to support extremely large files
- File consistency
- High recoverability and increased data availability
- Enhanced system flexibility
- Simplified storage management
- Simplified administration
- Multiple platform support
GPFS for Linux is also positioned as a complementary offering to GPFS for
AIX 5L.
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| Reference information |
- Software Announcement 206-100 , dated April 25, 2006 (GPFS for Linux on POWER V3.1)
- Software Announcement 206-101 , dated April 25, 2006 (GPFS for AIX 5L)
- Withdrawal Announcement 906-059 , dated March 28, 2006 (HPC SW product service end dates)
- Software Announcement 204-298 , dated December 7, 2004 (On/Off Capacity on Demand)
- Withdrawal Announcement 906-089 , dated April 25, 2006 (SW product withdrawals from marketing)
Trademarks
GPFS for Linux Multiplatform V2.3 media will remain available via current Passport Advantage® part numbers until further notice.
Program warranty service for GPFS V2.2 will end on April 30, 2007, as previously announced.
Program warranty service for GPFS V2.3 will continue until further notice.
For additional GPFS product information, go to
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| Offering Information |
Product information is available via the Offering Information Web site
Also, visit the Passport Advantage Web site
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| Publications |
No publications are shipped with this program; however, the following publications are available from the Web:
IBM General Parallel File System:
- Concepts, Planning and Installation Guide (GA76-0413)
- Administration and Programming Reference (SA23-2221)
- Problem Determination Guide (GA76-0415)
- Data Management API Guide (GA76-0414)
- Advanced Administration Guide (SC23-5182)
These displayable manuals are viewable in PDF format from
The manuals are also available by selecting the "Library" link off of the
IBM Cluster Information Center at
IBM Publications Center
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided. Payment options for orders are
via credit card (in the U.S.) or customer number for 50 countries. A
large number of publications are available online in various file
formats, and they can all be downloaded by all countries free of charge.
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| Technical information |
Specified operating environment
Hardware requirements
Any of the following IBM servers:
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IBM
xSeries® servers
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IBM
Cluster 1350 (when configured with supported servers)
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IBM
BladeCenter®
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IBM
325, 326, or 326M
Note: Dual core servers (two processors on one die or core) are priced as one GPFS license.
Any of the following connectivity and storage:
- 100 Mb Ethernet, 1 Gb Ethernet, Myrinet over IP, or InfiniBand over IP
- IBM TotalStorage® DS4000 disk (DS4100, DS4300, DS4400, DS4500, or DS4800)
- IBM TotalStorage ESS (2105-F20 or 2105-800)
Note: Refer to the GPFS FAQ available from the following Web site for an updated list of formally qualified disk subsystems and servers, and applicable software
Software requirements
- GPFS service level 3.1.0.1 available at
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One of the following Linux distributions:
- Red Hat Enterprise Linux 3 (AS, ES, or WS)
- Red Hat Enterprise Linux 4 (AS, ES, or WS)
- SUSE Linux Enterprise Server 8
- SUSE Linux Enterprise Server 9
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GPFS Portability Layer, which is source code licensed under the Berkeley
Software Distribution (BSD) terms and included in the distribution
packaged with GPFS for Linux, and which is compiled by the user to
produce a set of kernel module binaries for GPFS.
For supported kernel levels, consult the GPFS Frequently Asked Questions available from:
Compatibility
- In any cluster or group of clusters that mount the same filesystems, GPFS requires that all nodes be running the same release of code. Nodes running different service or update levels may coexist as long as the different levels do not depend on certain bug fixes for correct execution.
Refer to the online documentation on migration from the "Library" link
off of the IBM Cluster Information Center at
Limitations: For complete and up-to-date information regarding GPFS specifications and capacities, refer to the GPFS for Linux Multiplatform (5724-N94) Sales Manual, and to the GPFS FAQ available from the following Web site
For additional information, refer to usage restrictions in the Terms and conditions section of this announcement, or to the License Information document that is available on the IBM Software License Agreement Web site at
Packaging: This program is distributed as a single package available via CD-ROM media or electronic download via Passport Advantage. A product README file and license information are shipped with the product. Publications are available online.
This program, when downloaded from a Web site, contains the applicable IBM license agreement, and License Information (LI), if appropriate, which will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.
Security, auditability, and control
GPFS uses the security and auditability features of the Linux operating system and OpenSSH OpenSSL.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
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| Ordering information |
This product is available only via Passport Advantage. It is not available as shrinkwrap.
Product group: Cluster Software
Product Identifier Description (PID): IBM GPFS for Linux Multiplatform V3.1 (5724N94)
Product category: Systems Software
Charge metric
Part number
Program name or PID number Charge metric
GPFS for Linux 5724-N94 Per processor
Multiplatform V3
GPFS V3.1 has one charge unit: number of processors active on all servers running GPFS for the supported operating environment. Where there are dual core processors, only one GPFS software processor license is required for the two processors on each dual core chip.
The order quantity is the integer number of processors on which GPFS will be run or installed.
A new order for GPFS includes one-year IBM Software Maintenance. Upgrades may be acquired via the IBM Software Maintenance agreement up to the current level of use authorized for the qualifying program.
Sub-Capacity Processor
The required authorized use level for eligible programs is based upon the highest utilization of the partitions where the program or a component of the program, executes. The customer agrees to periodically report program use to IBM using an IBM license management tool.
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The number of authorizations you must acquire is the smaller value of either of the following
methods:
- The total number of activated (available for use) processors in the machine, or
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The sum of (i) and (ii) as follows (any remaining fraction of a processor must be rounded up to a
full processor in the final aggregation)
(i) When the program is run in partitions with dedicated processors, the sum of the processing units of those partitions, and
(ii) When the program is run in partitions that are members of a shared processing pool, the smaller of:
- The number of processors assigned to the pool, or
- The sum of the virtual processors of each uncapped partition plus the processing units in each capped partition running a program.
Passport Advantage
The following part numbers have not changed, and are repeated here only for information.
Part
Program name/description number
IBM GPFS Linux V3.1 + PROC D53GZLL
LIC+SW MAINT 12 MO
IBM GPFS Linux V3.1 + PROC E016TLL
ANNUAL SW MAINT RNWL
IBM GPFS Linux V3.1 + PROC D53H0LL
SW MAINT REINSTATE 12 MO
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Entitled maintenance offerings description
IBM GPFS for Linux Multiplatform V3.1 base
Part
Media packs description number
IBM GPFS base Media Package for BH02ZIE
Linux Multiplatform V3.1 English
Sub-capacity for selected middleware products
Sub-capacity licensing on a per-processor basis is available for selected middleware products. To offer sub-capacity licensing, IBM software products implement IBM Tivoli® License Manager within their offerings so that customers can monitor and report quarterly to IBM on their use of the programs on a continuous basis.
More information can be found on the Passport Advantage Web site
Eligibility requirements for sub-capacity licensing
To be eligible for sub-capacity licensing terms on this product, you must agree to install and configure IBM Tivoli License Manager for IBM Software, in accordance with the IBM Tivoli License Manager publications, and to enable the collection of program use data on all eligible machines subject to sub-capacity terms.
For those machines running programs with sub-capacity licensing terms, you must use IBM Tivoli License Manager for IBM Software to monitor program use and submit to IBM an IBM Use Report each calendar quarter. Multiple copies of IBM Tivoli License Manager for IBM Software or IBM Tivoli License Manager are not required. You can use more copies if you need them to support your operational environment, but only one copy is required to monitor all your sub-capacity licensed products.
Additionally, if this is the first product you have licensed under sub-capacity terms, you must agree to the terms of an attachment to your Passport Advantage or Passport Advantage Express contract and submit a new Passport Advantage enrollment form. First-time sub-capacity clients also have an opportunity to ensure a Primary Business Contact is established for their contracts.
For more information on required and entitled license capacity, license requirements, and reporting refer to Software Announcement 205-093 , dated April 19, 2005.
If you order this product under sub-capacity terms, IBM Tivoli License Manager for IBM Software will be made available to you if you do not already have one. You must install and configure this tool for your sub-capacity products. Alternately, you can use Tivoli License Manager. Once the license manager software is installed, you will be required to register online (IBM may need to contact you in order to finalize the registration process). You must monitor program use on a continuous basis with an IBM Tivoli License Manager for IBM Software and submit IBM Use Reports to IBM on a calendar quarterly basis.
IBM Tivoli License Manager for IBM Software is documented in the following customer publications, which are available from IBM Publications Center at
Publication Form Planning, Installation, and Configuration SC32-1431 Administration SC32-1430 Problem Determination SC32-9102 Data Dictionary SC32-1432 Release Notes SC32-1429
For IBM Tivoli License Manager configuration guidance and instructions for specific products (including this product) acquired with sub-capacity terms, refer to
The Web site will give you information about how to set up the product for detection by IBM Tivoli License Manager, any required maintenance, and any required steps that are unique to this product.
On/Off Capacity on Demand
IBM offers a daily price option to enable you to dynamically change your available server capacity. On/Off Capacity on Demand (OOCoD) allows you to dynamically increase and decrease server capacity based on changing workload demands. In order to take advantage of OOCoD, you must have activation of the OOCoD hardware offering for pSeries® and the applicable base software license on order or on inventory.
This offering allows you to pay a fee to enable and use temporary server capacity of GPFS on a per-day basis using the features below.
The customer must complete and sign contract Z125-6907 Amendment for iSeries and pSeries Software On/Off Capacity on Demand.
For specific terms, refer to Software Announcement 204-298 , dated December 7, 2004.
On/Off Capacity on Demand
Part
Program name Description number
IBM GPFS V3.1 Per processor day OOCoD D57QTLL
for Linux Temp Use Chrg
Multiplatform
Sub Capacity
Part
number Description
IBM GPFS V3.1 for PA per SubCapacity
Linux Multiplatform Processor
D57S1LL GPFS Multi pr LIC+SWM 12 MO SubCap
E02G9LL GPFS Multi pr ANNUAL SWM RNWL SubCap
D57S6LL GPFS Multi pr SWM REINST 12 MO SubCap
Sub-capacity license terms and conditions listed in the product License file apply.
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| Terms and conditions |
This product is available only via Passport Advantage. It is not available as shrinkwrap.
Licensing: IBM International Program License Agreement and License Information document. Proofs of Entitlement (PoE) are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
License information form number: L-RHAN-6LUSM9
On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site
Limited warranty applies: Yes
Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by the customer.
Copy and use on home/portable computer: No
Volume orders (IVO): Yes. Contact your IBM representative.
Passport Advantage applies: Yes, and through the Passport Advantage Web site at
Usage restriction: Yes
For additional information refer to the License Information document that is available on the IBM Software License Agreement Web site
Software Maintenance applies: Yes
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.
IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For additional information about the Passport Advantage Agreement, visit the Passport Advantage Web site at
iSeries Software Maintenance applies: No
Variable charges apply: No
Educational allowance available: Not applicable
Sub-capacity pricing terms and conditions
To be eligible for sub-capacity pricing, the machine on which the eligible products are installed and running must be eligible for sub-capacity pricing terms and conditions. Software pricing at less than full machine capacity for eligible products apply when running:
-
AIX 5L V5.1, or later, on an IBM
pSeries 690 or equivalent partition capable operating system and machine
-
OS/400® V5.1, or later, running on an IBM
iSeries server
- Linux running in an LPAR under AIX 5L V5.1 or OS/400 V5.1, or in a partition on an equivalent partition capable operating system and server
Sub-capacity pricing for eligible products is based on the current program pricing methodology but the number of processors will be determined based on the sum of processors for all partitions where the program is defined (used). To obtain pricing at less than full machine capacity for eligible products:
- You are required to install and use, when available, IBM's license use management program which installs with eligible IBM Programs.
- You are required to install available updates to the operating system and eligible products such that license use can be accurately managed.
- If the use of sub-capacity pricing terms results in a reduced requirement for entitlements, you can reallocate the entitlement difference by distributing entitlements across a larger or different set of systems, or reserve then for future growth. There will be no refunds for these "freed up" entitlements. Subscription, Software Maintenance and Support volumes and entitlements for existing contracts will continue at the same levels as the acquired licenses.
On/Off Capacity on Demand
To be eligible for On/Off Capacity on Demand pricing, customers must be enabled for temporary
capacity on the corresponding hardware, and the required contract Z125-6907, Amendment for
iSeries and pSeries Temporary Capacity On Demand Software must be signed prior to use.
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| Prices |
Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available on the following Passport Advantage Web site
Business Partner information
If you are an IBM Business Partner Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID). Copy the Web address below into the address field of your browser.
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| Order now |
To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Americas Call Centers
Dept. Teleweb Customer Support, 9th floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: RE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks