IBM Tivoli Storage Manager Express provides a backup and recovery solution that is easy to deploy and use
IBM United States Software Announcement 206-060March 14, 2006
 ENUS206-060.PDF (80KB)
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At a glance
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| At a glance |
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IBM Tivoli Storage Manager Express uses a subset of the IBM Tivoli Storage Manager Extended Edition product, a technology which has been in the market for over 10 years. Some features and functions that have been inherited from the enterprise product include:
- Calendar-based scheduling
- Collocation for file data stored on disk
- Compressed backups
- Multi-session backup/restore
- Health monitor
- Progressive incremental backups
And many innovative advances have been developed specifically for this product, including:
- Install to first backup in one hour
- First steps (how to)
- Easy-to-use administrative interface
- Wizard-based restores
- Ability to stack multiple clients on the same media copy
- Automatic device detection
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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| Overview |
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IBM Tivoli® Storage Manager Express and its complementary products, IBM Tivoli Storage Manager Express for Microsoft™ Exchange and IBM Tivoli Storage Manager Express for Microsoft SQL, are designed to provide a backup and recovery solution for customers who want a basic backup and recovery solution that is inexpensive and easy to deploy and use.
IBM Tivoli Storage Manager Express is a small footprint, disk backup solution that focuses on easy installation, high level reliability, simple upgradeability, and an easy user interface (UI). IBM Tivoli Storage Manager Express also includes the remote deployment of client software from backup server, auto detection on device configuration, and tape management capabilities.
Tivoli Storage Manager Express V5.3 features:
- Quick install (under one hour install and first backup)
- Easy-to-use user interface
- Auto-device configuration
- Device discovery
- Robust, yet light for small and medium businesses (SMB)
This simple backup product can help you increase your productivity with features like:
- Use of proven enterprise progressive incremental backup technology, as well as supporting traditional grandfather-father-son (GFS) hierarchical methodology
- Disk-based backup
- Under-the-covers tape management
- Integrated operational reporting
- Preconfigured for best practices out-of-the-box
- No tape mounts required for client backups
IBM Tivoli Storage Manager Express supports you if you want:
- An entry-priced backup and recovery offering
- Basic backup and recovery capability that is low priced and easy-to-use
- Departmental and remote work groups in large and global enterprises where ease-of-use and low price are primary concerns
- To start small and expand to more advanced data protection and storage management capabilities features as needs grow
- To grow to a more comprehensive product as backup needs increase
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| Key prerequisites |
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Refer to
Hardware and software requirements
sections.
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| Planned availability dates |
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- March 17, 2006: Electronic general availability via Passport Advantage®
- April 14, 2006: Media general availability via Passport Advantage and AAS
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| Description |
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IBM Tivoli Storage Manager Express can help you to protect your organization's data from failures and other errors by storing backup data, in a hierarchy of offline storage. It uses Web-based management, intelligent data move-and-store techniques, and wide-ranging policy-based automation, that work together to help increase data protection, and potentially decrease time and administration costs.
Complimentary products, which require Tivoli Express as a prerequisite
IBM Tivoli Storage Manager Express for Microsoft Exchange provides complete integration with Microsoft Exchange APIs by offering you:
- Centralized online backups (full, copy, incremental, differential, and database copy) of Exchange Server databases and transaction logs to Tivoli Storage Manager server storage
- Automatic expiration and version control by policy
- Automated transaction log file management
- Windows™ GUI
IBM Tivoli Storage Manager Express for Microsoft SQL allows users to perform online backups of the Microsoft SQL databases to Tivoli Storage Manager Express offering:
- Full and transaction log backup support
- Multiple versions of your SQL database and transaction logs
- GUI and command line interfaces to give you point-and-click ease
- Support for Microsoft SQL Server 7.0 and SQL Server 2000
- Differential backup/restore of SQL databases
- Backup/restore of individual file groups and individual database files
- Restore to a standby SQL server
- Restore to a different SQL server or to different physical file names
Relationship between Tivoli Storage Manager Express and IBM Tivoli Continuous Data Protection for Files
IBM Tivoli Storage Manager Express can integrate with IBM Tivoli Continuous Data Protection (CDP) for Files V2.1.3. IBM Tivoli CDP for Files is a real-time, continuous, data protection solution. IBM Tivoli CDP for Files can back up your most important files the moment they change (real time). These real-time changes can be saved on your local notebook or workstation, as well as on a remote file server. Recommended deployment of the two complementary solutions:
- Tivoli CDP for Files can provide continuous, real-time workstation and notebook data protection to a remote file server which can then be backed up using Tivoli Storage Manager Express.
- During the week, use Tivoli CDP for Files for your real-time workstation and notebook data protection. Then, at the end of each week, use IBM Tivoli Storage Manager Express to automatically backup your remotely stored Tivoli CDP for Files data.
For information on Tivol CDP for Files, refer to Software Announcement 205-207 , dated September 6, 2005.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on the products accessibility compliance can be requested via IBM's web site at the following URL
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| Product positioning |
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Today, businesses are facing an expanding set of data-protection challenges and regulatory data-retention requirements. The 24x7 availability of mission-critical data and applications is no longer a goal — it's a business necessity. The IBM Tivoli Storage Manager family of offerings is designed to provide centralized, automated data protection that can help reduce the risks associated with data loss, while also helping to reduce complexity, manage costs, and address compliance with regulatory data retention requirements.
The IBM Tivoli Storage Manager Express offering is a logical extension of the Tivoli Storage family. With this product, we will target additional markets not currently targeted by the existing portfolio. This solution is differentiated from the rest of the portfolio by both feature and function capabilities and price, while providing the same reliability and scalability Tivoli storage is known for.
IBM Tivoli Storage Manager Express has two complementary agents to backup Microsoft Exchange and Microsoft SQL.
IBM Tivoli Storage Manager Express for Microsoft Exchange is a software module that automates the data protection of mail servers running Microsoft Exchange. This module utilizes the application program interfaces (APIs) to perform "hot," online backups, without shutting down the e-mail server, and it can improve data-restore performance. As a result, it can help protect the growing amount of new and changing data that should be securely backed up to help maintain 24x365 application availability.
IBM Tivoli Storage Manager Express for Microsoft SQL is a software module
that works with IBM Tivoli Storage Manager to protect a wide range of
application data via the protection of the underlying databases
management systems holding that data. Tivoli Storage Manager Express for
Microsoft automates data protection tasks and allows database servers to
continue running their primary applications, while backing up, and
restoring data to and from offline storage.
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| Reference information |
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Refer to Software Announcement 204-311 , dated December 14, 2004.
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).
BP Attachment for Announcement Letter 206-060
Trademarks
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| Education support |
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Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit Web site
The following classes will be available after April 14, 2006:
- IBM Tivoli Storage Manager Express V5.3: Concepts and Implementation (6 hour Web-based training)
- IBM Tivoli Storage Manager Express V5.3: Concepts and Implementation (1 day instructor-led training)
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| Offering Information |
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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| Publications |
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No publications are shipped with these program.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
News of many publications may be subscribed to via Mysupport
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| Technical information |
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Specified operating environment
Hardware and software requirements
Express Server™ hardware and software requirements:
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Machine — one of the following:
- An x32 single or multiprocessor-based system
- An x64 single or multiprocessor-based system
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Minimum memory and disk space requirement to run:
- 1 GB RAM minimum
- 30 GB minimum free space
- Additional drives for backup data — 250 GB each (prefer 2 for the backup data)
- TCP/IP network
- For media copies and Express server database backups to tape — supported tapes: LTO, DLT, 4mm, and Sony AIT 8mm
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Software:
- Windows™ Server 2003 (32 bit or 64 bit) (Standard Edition, Enterprise Edition, DataCenter Edition)
- Internet Explorer 6.0, or later, or Mozilla Firefox V1.5
Express client hardware and software requirements:
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Machine — one of the following:
- An x32 single or multiprocessor-based system
- An x64 single or multiprocessor-based system
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Minimum memory and space requirement to run:
- RAM — 128 MB, 2-3 GB for a large file server
- Disk space — 40 MB
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Software — one of the following:
- Windows XP (32-bit or 64-bit)
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Windows Server 2003 (32-bit or 64-bit) (Standard Edition, Enterprise Edition, DataCenter Edition)
Note: Since Windows 2000 is no longer in mainstream support by Microsoft™, customers using the Tivoli Storage Manager Express client with Windows 2000 will receive best efforts defect support, if the defect can be replicated on Windows XP or Windows 2003.
Express Microsoft SQL application hardware and software:
- Machine: An x32 single or multiprocessor-based system
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Minimum memory and space requirement to run:
- RAM — 128 MB
- Disk space — 25 MB
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Software:
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Microsoft SQL Server — one of the following:
- Microsoft SQL Server 2000 (32-bit) with SP 3, or later
- Microsoft SQL Server 2005 (32-bit)
- Tivoli Storage Manager Express V5.3
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Operating system:
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Microsoft Windows Server 2003 (32-bit) (Standard Edition, Enterprise Edition, DataCenter
Edition) with SP 1, or later
Note: Since Windows 2000 is no longer in mainstream support by Microsoft. Customers using the Tivoli Storage Manager Express application client with Windows 2000 will receive best efforts defect support, if the defect can be replicated on Windows 2003.
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Microsoft Windows Server 2003 (32-bit) (Standard Edition, Enterprise Edition, DataCenter
Edition) with SP 1, or later
Note: No Microsoft Cluster support.
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Microsoft SQL Server — one of the following:
Express Microsoft Exchange application hardware and software requirements:
- Machine: An x32 single or multiprocessor-based system
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Minimum memory and space requirement to run:
- RAM — 128 MB
- Disk space — 25 MB
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Software:
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Microsoft Exchange Server
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Microsoft Exchange Server 2003 (Standard Edition, Enterprise Edition, DataCenter Edition) with SP 1,
or later
Note: Since Microsoft Exchange Server 2000 is no longer in mainstream support by Microsoft. Customers using the Tivoli Storage Manager Express application client with Microsoft Exchange Server 2000 will receive best efforts defect support, if the defect can be replicated on Microsoft Exchange Server 2003.
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Microsoft Exchange Server 2003 (Standard Edition, Enterprise Edition, DataCenter Edition) with SP 1,
or later
- Tivoli Storage Manager Express V5.3
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Operating system:
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Microsoft Windows Server 2003 (32-bit) with SP 1, or later
Note: Since Windows 2000 is no longer in mainstream support by Microsoft, customers using the Tivoli Storage Manager Express application client with Windows 2000 will receive best efforts defect support, if the defect can be replicated on Windows 2003.
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Microsoft Windows Server 2003 (32-bit) with SP 1, or later
Note: No Microsoft Cluster support.
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Microsoft Exchange Server
Limitations: For additional information, refer to "Usage Restrictions" in the Terms and conditions section of this announcement, or to the License Information Document that is available on the IBM Software License Agreement Web site
Performance considerations: IBM Tivoli Storage Manager Express, IBM Tivoli Storage Manager Express for Microsoft SQL, and IBM Tivoli Storage Manager Express for Microsoft Exchange performance will vary depending upon a customer's particular configuration, the client/server options, and customization.
Planning information
Software Maintenance, previously referred to as Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
Packaging
IBM Tivoli Storage Manager Express is distributed with:
- IBM Tivoli Storage Manager Express Quick Start Guide
- Product CD-ROMs
- IBM Tivoli Storage Manager Express Quick Start Guide (translated) and IBM Tivoli Storage Manager Express V5.3 Quick Start Tutorial (English) CD-ROM
IBM Tivoli Storage Manager Express for Microsoft SQL is distributed with:
- IBM Tivoli Storage Manager Express Quick Start Guide
- Product CD-ROMs
- IBM Tivoli Storage Manager Express Quick Start Guide (translated) CD-ROM
IBM Tivoli Storage Manager Express for Microsoft Exchange is distributed with:
- IBM Tivoli Storage Manager Express Quick Start Guide
- Product CD-ROMs
- IBM Tivoli Storage Manager Express Quick Start Guide (translated) CD-ROM
Security, auditability, and control
IBM Tivoli Storage Manager Express, IBM Tivoli Storage Manager Express for Microsoft SQL, and IBM
Tivoli Storage Manager Express for Microsoft Exchange use the security and auditability features of
the operating system software. The customer is responsible for evaluation, selection, and
implementation of security features, administrative procedures, and appropriate controls in
application systems and communication facilities.
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| IBM Tivoli Enhanced Value-Based Pricing |
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IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries® Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.
For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.
Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel® technologies, in order to simplify the customers licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology definitions
Client device or client
A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks. There is no charge for or limitation on the number of Tivoli Storage Manager Express Clients that may access the Tivoli Storage Manager Express server.
Managed processor (charging under Full Capacity in the managed environment)
Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require proofs of entitlement (PoEs) are defined both in the Prices section of the announcement or the License Information's program-unique terms.
Notes:
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
- Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
- Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
- Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
Partitions
A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).
Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.
Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.
Processor (per processor charging under Full Capacity)
In Full Capacity charging, Proof of Entitlements must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.
Notes:
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
- Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
- Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
- When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
Server
A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:
Cold — A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm — A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot — A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Product Web site
A complete list of products and licensing documents is available at Web site
Passport Advantage
Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.
To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze the customer environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value."
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following Web site
The following Passport Advantage part number categories may be orderable:
- License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
- Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Maintenance Reinstatement 12 months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
- Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation packs — these contain printed documentation such as the User's Guide and Release Notes .
Pricing examples
The customer wants to do basic backup and retrieval for the following distributed servers in its network. The following entitlements of IBM Tivoli Storage Manager Express are required.
- 20 uniprocessors
- 65 2-way servers
- 12 4-way servers
Quantity in Processor
Systems customer entitlements
managed environment required
Uniprocessor 20 20
2-way 65 130
4-way 12 48
Total processor entitlements 198
In addition, the customer wants to back up 5 2-way SQL database servers. The following entitlements of IBM Tivoli Storage Manager Express and IBM Tivoli Storage Manager Express for SQL are required for each processor.
Quantity in Processor
Systems customer entitlements
managed environment required
2-way 5 10
Total processor entitlements 10
The customer also wants to back up 5 2-way Exchange Mail servers. The following entitlements of IBM Tivoli Storage Manager Express and IBM Tivoli Storage Manager Express for Mail are required for each processor.
Quantity in Processor
Systems customer entitlements
managed environment required
2-way 5 10
Total processor entitlements 10
Notes:
- IBM Tivoli Storage Manager Express supports servers up to four physical processors.
- IBM Tivoli Storage Manager Express is a prerequisite for IBM Tivoli Storage Manager Express for SQL and IBM Tivoli Storage Manager Express for Mail.
- If the customer wants to backup servers that have in excess of four physical processors, appropriate entitlements to Tivoli Storage Manager or Tivoli Storage Manager Extended Edition would be required.
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| Ordering information |
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Product group: Tivoli Storage Manager
Product Identifier Description (PID): IBM Tivoli Storage Manager Express (5608-TES)
Product category: Tivoli Storage Manager Express
Product group: Tivoli Storage Manager
Product Identifier Description (PID): IBM Tivoli Storage Manager Express for Microsoft SQL (5608-TEQ)
Product category: Tivoli Storage Manager Microsoft SQL
Product group: Tivoli Storage Manager
Product Identifier Description (PID): IBM Tivoli Storage Manager Express for Microsoft Exchange (5608-TEX)
Product category: Tivoli Storage Manager Express for Microsoft Exchange
New licensees
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Basic license
Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per processor. To order for Passport Advantage, specify the desired part number and quantity.
Part
Description number
Processors:
IBM Tivoli Storage Manager Express D57I1LL
License and Software Maintenance 12 Months
IBM Tivoli Storage Manager Express E02FLLL
Annual Software Maintenance Renewal
IBM Tivoli Storage Manager Express D57I2LL
Software Maintenance Reinstatement 12 Months
Processors:
IBM Tivoli Storage Manager Express for Microsoft SQL D57HWLL
License and Software Maintenance 12 Months
IBM Tivoli Storage Manager Express for Microsoft SQL E02FJLL
Annual Software Maintenance Renewal
IBM Tivoli Storage Manager Express for Microsoft SQL D57HYLL
Software Maintenance Reinstatement 12 Months
Processors:
IBM Tivoli Storage Manager Express for Microsoft Exchange D57HZLL
License and Software Maintenance 12 Months
IBM Tivoli Storage Manager Express for Microsoft Exchange E02FKLL
Annual Software Maintenance Renewal
IBM Tivoli Storage Manager Express for Microsoft Exchange D57I0LL
Software Maintenance Reinstatement 12 Months
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Part
Description number
Tivoli Storage Manager Express V5.3 BJ0GMML
Media Pack — Multilingual
Tivoli Storage Manager Express for Microsoft SQL V5.3 BJ0GNML
Media Pack — Multilingual
Tivoli Storage Manager Express for Microsoft Exchange V5.3 BJ0GPML
Media Pack — Multilingual
IBM Tivoli Storage Manager Express, IBM Tivoli Storage Manager Express for Microsoft SQL, IBM Tivoli Storage Manager Express for Microsoft Exchange are also available via Web download from Passport Advantage.
Ordering information for 5608-TES, 5608-TEQ, and 5608-TEX non-Passport Advantage offerings: To order a basic license, specify the program number and the feature number of the desired distribution medium. Also, specify the one-time charge feature number in the quantity desired (maximum quantity of 250).
The quantity to be specified for the features in the following table is per processor.
Use the following table to order the program products listed below:
Feature number
Product
number Product name Qty 1 Qty 250
5608-TES Tivoli Storage Manager Express
Processors: 3985 3986
Distribution medium Medium feature
description number Language
CD-ROM 5809 Multilingual
Feature number
Product
number Product name Qty 1 Qty 250
5608-TEQ Tivoli Storage Manager Express
for Microsoft SQL
Processors: 3999 4000
Distribution medium Medium feature
description number Language
CD-ROM 5809 Multilingual
Feature number
Product
number Product name Qty 1 Qty 250
5608-TEX Tivoli Storage Manager Express
for Microsoft Exchange
Processors: 4013 4014
Distribution medium Medium feature
description number Language
CD-ROM 5809 Multilingual
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
Extending coverage for a total of three years from date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.
Tivoli Storage Manager Express
Maintenance IASP PID 1 Year: 5608-TS1
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance No Charge Registration 3987 3988
- Software Maintenance 1 Year Renewal 3989 3990
Maintenance IASP PID 1 Year: 5608-TS2
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 1 Year After License 3991 3992
Maintenance IASP PID 3 Year: 5608-TS3
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year Registration 3993 3994
Maintenance IASP PID 3 Year: 5608-TS4
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year Renewal 3995 3996
Maintenance IASP PID 3 Year: 5608-TS5
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year After License 3997 3998
Tivoli Storage Manager Express for Microsoft SQL
Maintenance IASP PID 1 Year: 5608-TQ1
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance No Charge Registration 4001 4002
- Software Maintenance 1 Year Renewal 4003 4004
Maintenance IASP PID 1 Year: 5608-TQ2
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 1 Year After License 4005 4006
Maintenance IASP PID 3 Year: 5608-TQ3
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year Registration 4007 4008
Maintenance IASP PID 3 Year: 5608-TQ4
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year Renewal 4009 4010
Maintenance IASP PID 3 Year: 5608-TQ5
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year After License 4011 4012
Tivoli Storage Manager Express for Microsoft Exchange
Maintenance IASP PID 1 Year: 5608-TX1
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance No Charge Registration 4015 4016
- Software Maintenance 1 Year Renewal 4017 4018
Maintenance IASP PID 1 Year: 5608-TX2
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 1 Year After License 4019 4020
Maintenance IASP PID 3 Year: 5608-TX3
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year Registration 4021 4022
Maintenance IASP PID 3 Year: 5608-TX4
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year Renewal 4023 4024
Maintenance IASP PID 3 Year: 5608-TX5
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year After License 4025 4026
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| Terms and conditions |
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Licensing: IBM International Program License Agreement and License Information document. Proofs of Entitlement (PoE) are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
The following agreement applies for maintenance and does not require customer signatures:
- IBM Agreement for Acquisition of Software Maintenance (Z125-6011)
License information form number: GC32-1791
On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site
Limited warranty: Yes
Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQ's, including any known fixes to defects, which the customer can download or otherwise obtain and install.
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by the customer.
Copy and use on home/portable computer: No
Volume orders (IVO): No
Passport Advantage applies: Yes, and through the Passport Advantage Web site at
Usage restriction: Yes
Usage is limited to the quantity of managed processors licensed.
For additional information, refer to the License Information Document that is available on the IBM Software License Agreement Web site
Software Maintenance applies: Yes
Software Maintenance, previously referred to as Software Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.
IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For additional information about the Passport Advantage Agreement, visit the Passport Advantage Web site at
All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected. For additional information, refer to Changes to Distributed Software Products Model for Products Outside Passport Advantage Software Announcement 201-201 , dated July 10, 2001.
Variable charges apply: Yes
Educational allowance available
Yes, 15% education allowance applies to qualified education institution
customers.
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| Prices |
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Contact your IBM representative for charges information for this
announcement.
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| Order now |
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Americas Call Centers
Dept. Teleweb Customer Support, 9th floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
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