IBM Tivoli Storage Manager for Copy Services V5.3 and IBM Tivoli Storage Manager for Advanced Copy Services V5.3 integrate snapshot capabilities to back up business-critical applications

IBM United States Software Announcement 206-058
March 14, 2006

 

 ENUS206-058.PDF (107KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link IBM Tivoli Enhanced Value-Based Pricing
TOC link Planned availability dates TOC link Ordering information
TOC link Description TOC link Terms and conditions
TOC link Reference information TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
Printable version Printable version

(Corrected on July 14, 2006)

A pricing example was revised.
 

At a glance

Using Tivoli Storage Manager for Copy Services V5.3 and Tivoli Storage Manager for Advanced Copy Services V5.3, you can benefit from:

  • Online, near instant backup
  • Outboard data movement
  • High-performance, FlashCopy® restores
  • Integration with Tivoli Storage Manager Media Management
  • Integration with IBM TotalStorage® SAN Volume Controller FlashCopy
  • Integration with IBM TotalStorage DS8000 and DS6000 FlashCopy

With Tivoli Storage Manager for Copy Services, you can also benefit from the integration with Microsoft Exchange Server 2003 and Volume Shadow Copy services.

In addition, when using Tivoli Storage Manager for Advanced Copy Services, you can benefit from:

  • Support for Oracle, DB2 UDB, and mySAP (with Oracle and DB2 UDB)
  • Support for central administration and scheduling of backup operations

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001).
 
Back topBack to top
 

Overview

IBM Tivoli® Storage Manager for Copy Services V5.3 and IBM Tivoli Storage Manager for Advanced Copy Services V5.3 can help protect your mission-critical data which requires 24 x 7 availability. They offer ready-to-use, product-based solutions designed to implement high-efficiency backup and restore processes for business-critical applications and help to eliminate backup-related performance impact on the production host.

By integrating hardware and software-based snapshot capabilities with IBM Tivoli Storage Manager and its data protection components for Microsoft™ Exchange, IBM DB2® UDB, Oracle, and mySAP™, you can manage your snapshot backup operations to ensure that your application servers are operational 24 hours a day.
 
Back topBack to top
 

Key prerequisites

Refer to Hardware and software requirements section.
 
Back topBack to top
 

Planned availability dates
  • March 17, 2006: Electronic general availability via Passport Advantage®
  • April 14, 2006: Media general availability via Passport Advantage and AAS

 
Back topBack to top
 
Description

Tivoli Storage Manager for Copy Services and Tivoli Storage Manager for Advanced Copy Services provide integration of Tivoli storage management products for databases and applications with selected hardware and software snapshot providers. Tivoli Storage Manager for Copy Services provides the integration with Microsoft Volume Shadow Copy Service (VSS) and VSS providers for snapshots. Tivoli Storage Manager for Advanced Copy Services provides the integration with IBM FlashCopy as supported by IBM TotalStorage SAN Volume Controller (SVC), IBM TotalStorage DS6000, and DS8000. By using these products you can manage your snapshot backup operations and leverage the performance, scheduling, and media management functions of Tivoli Storage Manager.

"Zero impact," high-performance backups

In today's business world, you need application servers that are operational 24 hours a day. You also need the data on the application servers to be well protected. With the rapid increase in the amount of data on these servers, their critical business needs, and the shrinking backup windows, traditional backup and restore methods are reaching their limits in meeting your challenging requirements. Snapshot operations can minimize the impact caused by backups.

Since a snapshot operation takes much less time (seconds, minutes) than the time for a tape backup (hours), the window during which the application must be aware of a backup is reduced to a minimum time. The snapshots can be retained as backups on local disk, or sent to Tivoli Storage Manager server storage pools, or both.

Offloaded backups

Persistent backups are necessary for restore from aged backups, for long-term data retention and for disaster recovery. They need to be stored on Tivoli Storage Manager server managed media. Data transfers to the Tivoli Storage Manager Server storage pools are performed from the snapshot copy and offloaded from the production server to another server (backup server). Hence the impact of backup on the production application server is virtually eliminated ("zero impact").

High-speed data transfers

Data transfers to and from the Tivoli Storage Manager server are supported in multiple, parallel data streams for backups to and restores from storage devices. The number of parallel streams can not exceed the number of available storage devices. Since backups are offloaded from the production server to the backup server and backup server CPU resources need not be shared with an application, the backup process can utilize the full backup server capacity to reduce the window for backup even further.

Fast restores

Clustering and specialized disk subsystems can provide for high availability but only protect you from certain errors mainly hardware errors. There will be failures, like user errors or logical data corruption, that require data to be recovered from a previously taken backup or snapshot. Tivoli Storage Manager for Copy Services and Tivoli Storage Manager for Advanced Copy Services for selected devices can deploy the snapshot technique in a reverse manner to restore a snapshot disk backup onto the production server. This snapshot restore process eliminates data transfers from tape and reduces restore windows.

Integration with Tivoli Storage Manager media management functions

All storage devices and media management capabilities of Tivoli Storage Manager are available to Tivoli Storage Manager for Copy Services and to Tivoli Storage Manager for Advanced Copy Services. You can share the devices used for other backups, or give exclusive use of certain devices and media. Life cycle management of the media and generation of tape copies for off-site vaulting are supported.

Tivoli Storage Manager management of snapshot backups

Whether the backups are retained on local disk, in Tivoli Storage Manager storage pools or both, Tivoli Storage Manager manages the snapshot backups through policies defined by the administrator. Retention policies for backup versions on local disk may be different from those for backups stored in Tivoli Storage Manager server storage.

Integrated user interface

Customers value consistency of established processes, whether they plan a migration from tape to snapshot technique or a mix of techniques based on the requirements of different applications. Snapshot backup and recovery operations and legacy backup API operations are integrated in the existing user interfaces for Exchange and mySAP backup and recovery. The familiar Data Protection for Exchange and mySAP user interfaces continue to be used whether the backup is to be done through traditional backup APIs or through snapshot technology.

Function specific for Tivoli Storage Manager for Copy Services

Microsoft Exchange Volume Shadow Copy Service

Snapshot backups provide the means to meet requirements for very fast, low-impact backups. The Microsoft snapshot architecture called Volume Shadow Copy Service (VSS) produces a consistent volume-level snapshot by coordinating with business applications (like Microsoft Exchange Server), file-system services, backup applications (like Tivoli Storage Manager), and storage software and hardware.

Microsoft Exchange snapshots are produced using Microsoft VSS architecture. Tivoli Storage Manager for Copy Services works with Data Protection for Exchange to provide you with fast, online VSS snapshot backups of your Exchange Server 2003 storage group databases and logs, virtually eliminating the impact to production environments for backup. The backups can be placed on local VSS disk and in the Tivoli Storage Manager server storage hierarchy, readily available for fast point and click restores when needed. The movement of the VSS snapshot backup to the Tivoli Storage Manager server can also be offloaded to another machine to help further reduce the resource load typically needed for an online backup. Data Protection for Exchange will also take advantage of the rich Tivoli Storage Manager policy management capabilities to manage the backups on the local VSS disk, as well as those in the Tivoli Storage Manager server storage. Snapshot restore capabilities are provided for IBM TotalStorage SAN Volume Controller (SVC).

Function specific for Tivoli Storage Manager for Advanced Copy Services

IBM FlashCopy support

FlashCopy provides a copy of physical volumes on request, almost instantaneously, without the need for presynchronization. FlashCopy builds a source-target relation, and once this is established, the copy (target) is immediately available for read/write access. Internal processing in the FlashCopy capable storage subsystem maintains consistency of source and target data by copying data following different strategies, which can be selected: nocopy (copy on change), incremental copy (copy all changes since last FlashCopy) or full copy (copy all data from source to target).

Tivoli Storage Manager for Advanced Copy Services deploys the FlashCopy technique to dynamically build a logical copy of application data from the production server and mount it on the backup server. Tivoli Storage Manager for Advanced Copy Services provides a complete, end-to-end FlashCopy solution for data protection with selectable backup targets of disk only, tape only, or disk and tape.

FlashCopy support has been extended beyond IBM Enterprise Storage Server™ devices to include support for SVC, DS6000, and DS8000 devices using their CIM interfaces. Through SVC, FlashCopy backup and restore support is extended to a broad spectrum of different storage subsystems, from IBM or other vendors.

FlashCopy for DB2 Universal Database®

In addition to extending the list of storage devices supported for FlashCopy operations, Tivoli Storage Manager for Advanced Copy Services supports DB2 UDB federated backup and restore of multi-partition DB2 UDB databases. This includes the DB2 Universal Database Enterprise Extended Edition (EEE) and Enterprise Server Edition (ESE). The benefits of FlashCopy backup and restore can now be exploited with large multi-partition DB2 UDB databases which may be distributed across several host machines.

FlashCopy for Oracle database

FlashCopy backup and restore support for Oracle databases is functionally equivalent to that provided in Tivoli Storage Manager for Hardware with the addition of support for the SVC, DS6000, and DS8000 storage devices.

FlashCopy for mySAP (Oracle and DB2)

Tivoli Storage Manager for Advanced Copy Services for the mySAP environment is tightly integrated with:

  • Administration utilities (SAP DB2 Administration Tools for DB2 UDB, BR*Tools for Oracle) to provide proven functions and administrator interfaces consistent with tape backup
  • Tivoli Storage Manager for ERP to exploit its:
    • Capability to manage both data and log backups
    • Data transfer capabilities to and from Tivoli Storage Manager server and its adherence to database or mySAP interfaces
    • Central control and monitoring interfaces provided by the Administration Assistant

Backup is initiated and executed on the backup server. The database on the production system is suspended (DB2 UDB) or put in backup mode (Oracle) only during the short time required to establish the FlashCopy relation. Execution of the backup to Tivoli Storage Manager storage pools is performed on the backup server, using the snapshot copy of the production data. Restore is initiated on the production system and data is restored nondestructively from snapshots on disk or from Tivoli Storage Manager storage pools. An additional "restore selection screen" lets the administrator select the type of backup (tape, disk) best suited for his restore objectives. Forward recovery can then be performed under control of the database (DB2 UDB) or mySAP BR*Tools (Oracle).

Tivoli Storage Manager for Advanced Copy Services for the mySAP environment provides support for the following key functions:

  • Single mirror FlashCopy in LVM mirrored environments (one mirror — one disk subsystem)
  • Multiple backup generations on disk
  • DB2 UDB ESE configurations with single or multiple partitions

IBM provides FlashCopy Cloning services

Tivoli Storage Manager for Advanced Copy Services can be used as part of a SAP cloning solution. IBM offers FlashCopy Cloning for SAP databases as a service offering with optional additional services, which include design and planning, implementation and configuration, skills transfer, and service and support. This model allows IBM to fine-tune the copy approach for each SAP customer, which can help accelerate return on investment (ROI) for the service by addressing unique customer requirements. For more information, contact an IBM storage consultant for SAP or visit

Accessibility by people with disabilities

For software offerings

IBM Tivoli Storage Manager for Copy Services and IBM Tivoli Storage Manager for Advanced Copy Services have been reviewed for Accessibility Readiness, and an IBM accessibility checklist has been completed.

The following features help support use by people with disabilities:

  • Operation by keyboard alone using Command Line Interface, Windows™ 2003 Native GUI Interface
  • Screen readers for use by people with visual impairment when using Command Line Interface
  • Screen magnifiers for use by people with visual impairment when using Command Line Interface, Windows 2003 XP Native GUI Interface
  • Optional display of audio alerts for people with hearing impairment using Windows 2003 Native GUI Interface
  • Optional font enlargement and high-contrast display settings for Windows 2003 Native GUI Interface

 
Back topBack to top
 
Reference information

Refer to Software Announcement 204-311 , dated December 14, 2004.

Availability of national languages

The following are intended to be enabled for worldwide availability on the dates shown below:

Tivoli Storage Manager for Advanced Copy Services

  • Data Protection for Enterprise Storage Server for Oracle
  • Data Protection for Disk Storage and SAN Volume Controller for Oracle
  • DB2 UDB Integration module
  • Hardware Devices Snapshot Integration module

Tivoli Storage Manager for Copy Services

  • Microsoft Exchange ISS Integration module
  • Hardware Devices Snapshot Integration module

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 206-058

Trademarks

 
mySAP and Enterprise Storage Server are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, DB2, Passport Advantage, FlashCopy, TotalStorage, and DB2 Universal Database are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

 
Back topBack to top
 
Education support

Comprehensive education for IBM Tivoli® products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit Web site

For the list of courses available for Tivoli Storage Manager V5.3, refer to Software Announcement 204-311 , dated December 14, 2004.
 
Back topBack to top
 

Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
Back topBack to top
 
Publications

No publications are shipped with this program.

The following publications can be ordered after March 17, 2006:

                                                Order
Title                                           number
 
IBM Tivoli Storage Manager                      GC32-1780
 for Advanced Copy Services
 Installation and User's Guide
 for DB2(R) UDB, Version 5.3.3
 
IBM Tivoli Storage Manager for Mail:            SC32-9058*
 Data Protection for Microsoft™
 Exchange Server Installation and
 User's Guide, Version 5.3.3
 
IBM Tivoli Storage Manager for Hardware:        GC32-1772
 Data Protection for FlashCopy(R)
 Devices for Oracle Installation and
 User's Guide, Version 5.3.1
 
IBM Tivoli Storage Manager for Hardware:        SC33-8208
 Data Protection for FlashCopy
 Devices for mySAP™ Installation and
 User's Guide for DB2 UDB, Version 5.3.1
 
IBM Tivoli Storage Manager for Hardware:        SC33-8207
 Data Protection for FlashCopy
 Devices for mySAP Installation and User's
 Guide for Oracle, Version 5.3.1
 
IBM Tivoli Storage Manager for Hardware:        SC32-9061
 Data Protection for Enterprise
 Storage Server Databases (Oracle)
 Installation and User's Guide,
 Version 5.2.1
 
IBM Tivoli Storage Manager for Hardware:        SC33-8204
 Data Protection for IBM ESS for mySAP
 Installation and User's Guide for
 DB2 UDB, Version 5.3.0
 
IBM Tivoli Storage Manager for Hardware:        SC33-8205
 Data Protection for IBM ESS for mySAP
 Installation and User's Guide for
 Oracle, Version 5.3.0
*
IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server Installation and User's Guide provides information on Microsoft VSS support.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
 
Back topBack to top
 

Technical information

Specified operating environment

Hardware and software requirements

For IBM Tivoli Storage Manager for Advanced Copy Services

Data Protection for Enterprise Storage Server for Oracle, V5.2.2

Data Protection for Enterprise Storage Server for Oracle requires the following hardware and software:

  • Hardware
    • Two IBM eServer pSeries® servers with 256 MB memory and 100 MB disk space.

      Note: The backup server should be dedicated to run only the Data Protection for ESS application, and optionally, the Tivoli Storage Manager server.

    • IBM Enterprise Storage Server Model 800, with advanced FlashCopy feature, selected to match expected FlashCopy backup requirements. These are supported on the AIX® platform.

      For current Enterprise Storage Server FlashCopy configuration guidelines, refer to the Enterprise Storage Server Web site

  • Software
    • AIX V5.2 (32-bit or 64-bit) or V5.3 (32-bit or 64-bit).
    • Oracle 9i 9.2 (64-bit) (single or Real Application Cluster), or Oracle 10g (64-bit) (single or Real Application Cluster).
    • Data Protection for Oracle V5.2.0, or later.
    • Enterprise Storage Server CopyServices CLI V1.5.2.1, or later.

      Note: The incremental flashcopy function requires ESS CopyServices CLI V2.3.0, or later, and advanced FlashCopy feature.

    • A Tivoli Storage Manager Server V5.2.0, or later.
    • A Tivoli Storage Manager API V5.2.0, or later.
    • A Tivoli Storage Manager backup-archive client V5.2.0, or later.

Data Protection for Enterprise Storage Server for mySAP V5.3.0

Data Protection for Enterprise Storage Server for mySAP requires the following hardware and software:

  • Hardware
    • Two pServer servers (RS/6000®), with 256 MB memory and 100 MB disk space.

      Note: When used in conjunction with the Data Protection for mySAP, refer to their memory requirements.

    • IBM Enterprise Storage Server Model 800, Microcode level 2.3.x or 2.4, with FlashCopy feature 1830-1835, selected to match expected FlashCopy backup requirements. These are supported on the AIX platform. For current Enterprise Storage Server FlashCopy configuration guidelines, refer to the Enterprise Storage Server Web site
    • Enterprise Storage Server CopyServices CLI (which must match ESS microcode level) with Java™ runtime for AIX according to CLI prerequisites.
  • Software

    Note: The same level of the following products is required to be installed on the production and backup system unless noted otherwise.

    • Operating system
      • AIX V5.2 ML02 (64-bit) with PTF U496557 for APAR IY52248
      • AIX V5.3 (64-bit)
      • AIX Base System Locale ISO Code Set — U.S. English
      • Java runtime for AIX V1.1.8, V1.3.0, or V1.3.1
    • mySAP system
      • Releases 4.6C/D, Web Application Server V6.20, V6.30, or V6.40, SAP Enterprise (4.7)
    • Tivoli Storage Manager
      • Tivoli Storage Manager server V5.2, or later or preferably Tivoli Storage Manager server V5.3, or later
      • Tivoli Storage Manager client at a level as used with the Data Protection for mySAP
      • Tivoli Storage Manager for Storage Area Networks V5.3, or later for LAN-free restore to production system
    • For Oracle
      • Oracle V9.2 (64-bit) on a release level supported by respective mySAP system and configured on JFS filesystems
      • SAP DBA tools kernel 6.20 with patch level 118, or later

        Note: On the backup server only, the SAP DBA tools with the Oracle client need to be installed.

      • Data Protection for mySAP for Oracle V5.2, at a minimum, or preferably V5.3
    • For DB2 Universal Database® (UDB)
      • DB2 UDB Enterprise Server Edition V8.1 FP 7, or later (32 and 64-bit), or V8.2 (64-bit) on level supported by respective mySAP system and configured on JFS filesystems
      • Data Protection for mySAP at V5.3

        Note: For DB2 UDB, the 32-bit or 64-bit version of the Data protection for mySAP must match the database mode.

Data Protection for Disk Storage and SAN Volume Controller for Oracle, V5.3.1

Data Protection for Disk Storage and SAN Volume Controller for Oracle requires the following hardware and software:

  • Hardware
    • Two pSeries or compatible servers, with 64 MB memory and 4 MB disk space.
    • For Disk Storage:
      • IBM Total Storage DS6000 with microcode level 6.0.0.438, or later or IBM Total Storage DS8000 with microcode level 6.0.0.500, or later
      • A machine with a processor supported by DS6000 or DS8000 with IBM Common Interface Model (CIM) Agent for DS Open API V5.1.0.17, or later
    • For SAN Volume Controller: IBM Total Storage SAN Volume Controller V2.1, or later, (includes the SAN Volume Controller Management Console)
  • Software

    For both the production and backup pSeries systems:

    • AIX V5.2 (32-bit or 64-bit) ML5, or later or AIX V5.3 (32-bit or 64-bit) ML1, or later
    • Pegasus Common Interface Model (CIM) Server and Base Providers (available on Expansion Pack CD with AIX) Filesets sysmgt.pegasus.cimserver.rte and sysmgt.pegasus.osbaseproviders
    • Required when using SAN VC (recommended when using Disk Storage):
    • Data Protection for Oracle 5.2.0, or later
    • Tivoli Storage Manager API V5.3.0, or later
    • Tivoli Storage Manager backup-archive client V5.3.0, or later
    • Oracle Database 9i 9.2 (64-bit) (single or Real Application Cluster) 10g (64-bit) (single)
    • Tivoli Storage Manager server V5.2.0, or later

Data Protection for Disk Storage and SAN Volume Controller for mySAP V5.3.1

  • Hardware
    • Two pServer or compatible servers, with 256 MB memory and 100 MB disk space.
    • For Disk Storage: IBM Total Storage DS6000 with microcode level 6.0.0.461, or later or IBM Total Storage DS8000 with microcode level 6.0.0.500.31, or later

      A machine with a processor supported by DS6000 or DS8000 with IBM Common Interface Model (CIM) Agent for DS Open API V5.1.0.17, or later

    • For SAN Volume Controller: IBM Total Storage SAN Volume Controller V2.1, or later (includes the SAN Volume Controller Master Console)
  • Software
    • AIX V5.2 (32-bit or 64-bit) ML5, or later and PTF U488817 for APAR IY44637 or AIX V5.3 (32-bit or 64-bit) ML1, or later and fix for PMR 28176,070,729 referring to AIX V5.2 fix IY62648
    • AIX Base System Locale ISO Code Set — U.S. English
    • Java runtime for AIX V1.1.8, V1.3.0, or V1.3.1
    • Pegasus Common Interface Model (CIM) Server and Base Providers (available on Expansion Pack CD with AIX) Filesets sysmgt.pegasus.cimserver.rte and sysmgt.pegasus.osbaseproviders
    • IBM CIM Agent for DS open API V5.1.0.17
    • SAP R/3 Release 4.5B to 4.6D or mySAP e-business solutions
    • SAP DBA tools kernel release 6.20 with patch level 118, or later

      Note: On the backup system, only the mySAP DBA tools and Oracle client code are required.

    • Tivoli Storage Manager API version as required by Data Protection for mySAP
    • Tivoli Storage Manager Server V5.2 or later, preferably V5.3
    • Tivoli Storage Manager for Storage Area Networks V5.3 for LAN-free restore to production system
    • For SAN Volume Controller
      • Subsystem Device Driver 1.6.0.2, or later
    • For Disk Storage
      • Subsystem Device Driver 1.6.0.2, or later or SDDPCM 2.x
    • For Oracle
      • Data Protection for mySAP for Oracle (V5.3.0, or later) for AIX
      • Oracle V9.2 (64-bit) as supported by the respective mySAP release
    • For DB2 UDB
      • Data Protection for mySAP for DB2 UDB (V5.3.0, or later) for AIX
      • DB2 UDB Enterprise Server Edition V8.1 FP7, or later (32-bit or 64-bit)
      • DB2 UDB Enterprise Server Edition V8.2 (64-bit)

DB2 UDB Integration Module V5.3.3

The DB2 UDB Integration Module is used in conjunction with the Hardware Devices Snapshot Integration Module and the Tivoli Storage Manager backup-archive Client.

  • Hardware
    • Two or more pServer or compatible servers, with 256 MB memory and 100 MB disk space (one or more for the production DB2 server, one or more for the offloaded data movement)
  • Software
    • AIX V5.2 (32-bit or 64-bit) or V5.3 (32-bit or 64-bit)
    • DB2 UDB 8.2 (64-bit), or later
    • Tivoli Storage Manager AIX client V5.3.3, or later
    • Tivoli Storage Manager server V5.3.2, or later

      Note: Refer to product documentation for the location of each software package.

Hardware Devices Snapshot Integration Module V5.3.3

  • Hardware
    • For Enterprise Storage Server:
      • IBM Enterprise Storage Server Model 800, with advanced FlashCopy feature, selected to match expected FlashCopy backup requirements.
      • For current Enterprise Storage Server FlashCopy configuration guidelines, refer to the Enterprise Storage Server Web site
    • For Disk Storage:
      • IBM Total Storage DS6000 with microcode level 6.0.0.438, or later or IBM Total Storage DS8000 with microcode level 6.0.0.500.31, or later.
      • A machine with a processor supported by DS6000 or DS8000 with IBM Common Interface Model (CIM) Agent for DS Open API V5.1.0.17, or later
    • For SAN Volume Controller:
      • IBM Total Storage SAN Volume Controller V2.1, or later (includes the SAN Volume Controller Master Console)
  • Software
    • AIX V5.2 (34-bit or 64-bit) or 5.3 (34-bit or 64-bit)
    • Pegasus Common Interface Model (CIM) Server and Base Providers (available on Expansion Pack CD with AIX) Filesets sysmgt.pegasus.cimserver.rte and sysmgt.pegasus.osbaseproviders
    • IBM CIM Agent for DS open API V5.1.0.17, or later
    • Tivoli Storage Manager AIX client V5.3.3, or later
    • Tivoli Storage Manager server V5.3.2, or later
    • Required for Enterprise Storage Server:
      • Enterprise Storage Server CopyServices CLI V1.5.2.1, or later

        Note: The incremental flashcopy function requires ESS CopyServices CLI V2.3.0, or later, and advanced FlashCopy feature.

    • Required when using SAN Volume Controller (recommended when using Disk Storage):

For Tivoli Storage Manager for Copy Services

Microsoft Exchange VSS Integration Module V5.3.3
Hardware Devices Snapshot Integration Module V5.3.3

The MS Exchange VSS Integration Module is used in conjunction with Data Protection for Microsoft Exchange and the Tivoli Storage Manager Windows™ client. Together, these implement the VSS requestor interface to drive the Microsoft Volume Shadow Copy Services for backup and recovery of Exchange. With the addition of the Hardware Devices Snapshot Integration Module customers can also get the VSS Instant Restore function on SVC.

  • VSS provider

    The VSS provider is the snapshot mechanism used to create the volume shadow copies. This mechanism may be implemented in software or in a VSS-capable storage subsystem that strictly adheres to the Microsoft VSS provider interface such as the following:

    • Microsoft VSS system provider
    • IBM TotalStorage® DS series with IBM TotalStorage Support for Microsoft Volume Shadow Copy Service
    • IBM TotalStorage SAN Volume Controller with IBM TotalStorage Support for Microsoft Volume Shadow Copy Service
    • IBM TotalStorage N series with SnapDrive support for Microsoft Volume Shadow Services
    • NetApp FAS series with SnapDrive support for Microsoft Volume Shadow Services
    • For VSS Instant Restore function:
      • The Hardware Devices Snapshot Integration Module
      • IBM TotalStorage SAN Volume Controller V2.1.4, or later, with IBM TotalStorage Support for Microsoft Volume Shadow Copy Service and Virtual Disk Services (includes the SAN Volume Controller Master Console)

        The IBM TotalStorage Support for Microsoft Volume Shadow Copy and Virtual Disk Services is provided in IBM TotalStorage DS Open API package 5.1.0.17, or later. The following Web page describes IBM TotalStorage DS Open API

        IBM TotalStorage DS Open API

  • Hardware
    • A Pentium® or compatible server, with 256 MB memory and 100 MB disk space. Note that to perform the offload function, two servers are needed.
  • Software
    • Windows 2003 SP1, or later
    • MS Exchange 2003 SP1, or later
    • Tivoli Storage Manager Windows client V5.3.3, or later
    • Tivoli Storage Manager for Mail, Data Protection for Microsoft Exchange V5.3.3
    • Tivoli Storage Manager server V5.3.2, or later

      Note: Refer to product documentation for the location of each software package.

Limitations

As part of a migration plan from Tivoli Storage Manager for Hardware to Tivoli Storage Manager for Advanced Copy Services, note that:

  • The following software, supported in Tivoli Storage Manager for Hardware, was not migrated to Tivoli Storage Manager for Advanced Copy Services and is not supported:
    • AIX V4.3.3, V5.1
    • ESS Copy Service CLI V1.5, V2.2
    • ESS Model Exx and Fxx
    • Oracle 8.1.7, 9.0.1
  • The Data Protection for ESS/DB2 component is not included in Tivoli Storage Manager for Advanced Copy Services. Customers who were using this can continue to use it. They should retain the modules as long as necessary to restore data that had been backed up. Data that was backed up with Data Protection for ESS/DB2 cannot be restored by the Advanced Copy Services DB2 UDB Integration Module.

    Data Protection for ESS/DB2 customers should start using the new Advanced Copy Services DB2 UDB Integration Module that has a command line interface integrated with the Tivoli Storage Manager Backup Archive client. This component has additional functionality for multi-partition database support, multiple FlashCopy backup version support, and ESS, DS8000, DS6000, and SAN Volume Controller support.

Performance considerations: Tivoli Storage Manager for Copy Services and Tivoli Storage Manager for Advanced Copy Services performance will vary depending up on a customer's particular configuration, the client/server options, and customization.

Planning information

Software Maintenance, previously referred to as Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging

IBM Tivoli Storage Manager for Copy Services is distributed with:

  • Product CD-ROMs
  • Read This First (GI11-4621)

IBM Tivoli Storage Manager for Advanced Copy Services is distributed with:

  • Product CD-ROMs
  • Read This First (GI11-4621)

Security, auditability, and control

Tivoli Storage Manager for Copy Services and Tivoli Storage Manager for Advanced Copy Services uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
Back topBack to top
 

IBM Tivoli Enhanced Value-Based Pricing

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft Windows/Intel® technologies, in order to simplify the customers licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to IBM eServer zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Managed Processor (charging under full capacity in the managed environment)

Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require proofs of entitlement (PoEs) are defined both in the Prices section of the announcement or the License Information's program-unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
  4. In the zSeries' Integrated Facility for Linux™ (IFL) environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.

Partitions

A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Processor (per Processor charging under Full Capacity)

In Full Capacity charging, PoEs must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multi-core technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the zSeries' Integrated Facility for Linux (IFL) environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold — A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm — A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot — A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Tivoli Storage Manager for Copy Services and Tivoli Storage Manager for Advanced Copy Services are licensed for use on production machines according to your PoE. The prerequisite software products for Tivoli Storage Manager for Copy Services and Tivoli Storage Manager for Advanced Copy Services, including Tivoli Storage Manager, Tivoli Storage Manager Extended Edition, Tivoli Storage Manager for Mail, Tivoli Storage Manager for Databases, and Tivoli Storage Manager for ERP, are also licensed for use on production machines, according to your PoE for that prerequisite software. Use of a second copy of Tivoli Storage Manager for Copy Services and Tivoli Storage Manager for Advanced Copy Services and prerequisite software is authorized for installation on a secondary machine (backup system) solely for backup at no additional charge provided that the secondary server is functionally paired with a production server on which the licensed copy of Tivoli Storage Manager for Copy Services and Tivoli Storage Manager for Advanced Copy Services and prerequisite software is installed.

Product Web site

A complete list of products and licensing documents is available at Web site

Passport Advantage

Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze the customer environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes.

Pricing examples

IBM Tivoli Storage Manager for Copy Services

The customer wants to add snapshot backup of Microsoft Exchange to his backup scenario. The customer's Microsoft Exchange environment includes:

  • 4 2-way Exchange Servers
  • 8 4-way Exchange Servers

The customer is also using a secondary 2-way machine per Exchange server to offload data movement to Tivoli Storage Manager after a VSS snapshot is taken.

  • 12 2-way secondary machines for data movement

The customer must obtain the following entitlements for IBM Tivoli Storage Manager for Copy Services:

                              Quantity in      Processor
                              customer         entitlements
Systems managed               environment      required
 
2-way                         4                 8
4-way                         8                32
Total processor entitlements                   40

The customer must obtain the following entitlements for IBM Tivoli Storage Manager for Mail:

                              Quantity in      Processor
                              customer         entitlements
Systems managed               environment      required
 
2-way                         4                 8
4-way                         8                32
Total processor entitlements                   40

The customer must obtain the following entitlements for IBM Tivoli Storage Manager Extended Edition:

                              Quantity in      Processor
                              customer         entitlements
Systems managed               environment      required
 
2-way                         4                 8
4-way                         8                32
Total processor entitlements                   40

Tivoli Storage Manager for Copy Services and the prerequisite software products including Tivoli Storage Manager, Tivoli Storage Manager Extended Edition, Tivoli Storage Manager for Mail, are licensed on the production machines. Use of a second copy of Tivoli Storage Manager for Copy Services and prerequisite software products is authorized for installation on a secondary machine (backup system) for backup at no additional charge. The secondary server must be functionally paired with a production server on which the licensed copy of Tivoli Storage Manager for Copy Services and prerequisite software is installed.

IBM Tivoli Storage Manager for Advanced Copy Services

The customer wants to add snapshot backup of mySAP Oracle to his backup scenario. The customer's mySAP environment includes:

  • 4 2-way mySAP Servers
  • 8 4-way mySAP Servers
  • 4 16-way mySAP Servers

The customer is also using a secondary 4-way machine per mySAP server to offload data movement to Tivoli Storage Manager after a snapshot is taken.

  • 16 4-way secondary machines for data movement

The customer must obtain the following entitlements for IBM Tivoli Storage Manager for Advanced Copy Services:

                              Quantity in      Processor
                              customer         entitlements
Systems managed               environment      required
 
 2-way                        4                  8
 4-way                        8                 32
16-way                        4                 64
Total processor entitlements                   104

The customer must obtain the following entitlements for IBM Tivoli Storage Manager for ERP:

                              Quantity in      Processor
                              customer         entitlements
Systems managed               environment      required
 
 2-way                        4                  8
 4-way                        8                 32
16-way                        4                 64
Total processor entitlements                   104

The customer must obtain the following entitlements for IBM Tivoli Storage Manager for Databases:

The customer must obtain the following entitlements for IBM Tivoli Storage Manager Extended Edition:

                              Quantity in      Processor
                              customer         entitlements
Systems managed               environment      required
 
 2-way                        4                  8
 4-way                        8                 32
16-way                        4                 64
Total processor entitlements                   104

Note: Tivoli Storage Manager for Advanced Copy Services and the prerequisite software products including Tivoli Storage Manager, Tivoli Storage Manager Extended Edition, Tivoli Storage Manager for Databases, and Tivoli Storage Manager for ERP are licensed on the production machines. Use of a second copy of Tivoli Storage Manager for Advanced Copy Services and prerequisite software products is authorized for installation on a secondary machine (backup system) for backup at no additional charge. The secondary server must be functionally paired with a production server on which the licensed copy of Tivoli Storage Manager for Advanced Copy Services and prerequisite software is installed.
 
Back topBack to top
 

Ordering information

Product group: Tivoli Storage Manager

Product Identifier Description (PID): IBM Tivoli Storage Manager for Copy Services (5608-CSS)

Product category: Tivoli Storage Manager for Copy Services

Product Group: Tivoli Storage Manager

Product Identifier Description (PID): IBM Tivoli Storage Manager for Advanced Copy Services (5608-ACS)

Product category: Tivoli Storage Manager for Advanced Copy Services

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Entitled maintenance     Media packs                   Part
offerings description    description                   number
 
5608-APH Tivoli          IBM Tivoli Storage Manager    BJ0GAML
 Storage Manager          for Advanced
 for Hardware             Copy Services V5.3 Media
 processor                Pack multilingual

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

IBM Tivoli Storage Manager for Hardware customers who are current in their Software Maintenance contract are entitled to migrate, for no charge, to IBM Tivoli Storage Manager for Advanced Copy Services, for a like environment.

For ordering information for Tivoli Storage Manager V5.3, refer to Software Announcement 204-311 , dated December 14, 2004.

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor. To order for Passport Advantage, specify the desired part number and quantity.

                                                     Part
Description                                          number
 
Processors:
Tivoli Storage Manager for Copy Services             D57HBLL
 
 License and Software Maintenance 12 Months
Tivoli Storage Manager for Copy Services             E02FELL
 Annual Software Maintenance Renewal
Tivoli Storage Manager for Copy Services             D57HILL
 Software Maintenance Reinstatement 12 Months
 
Processors:
Tivoli Storage Manager for Advanced Copy Services    D56UALL
 License and Software Maintenance 12 Months
Tivoli Storage Manager for Advanced Copy Services    E02BYLL
 Annual Software Maintenance Renewal
Tivoli Storage Manager for Advanced Copy Services    D56UBLL
 Software Maintenance Reinstatement 12 Months

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                      Part
Description                                           number
 
Tivoli Storage Manager for Copy Services V5.3         BJ0GLML
 Media Pack — Multilingual
Tivoli Storage Manager for Advanced Copy Services     BJ0GAML
 V5.3 Media Pack — Multilingual

Tivoli Storage Manager for Advanced Copy Services and Tivoli Storage Manager for Copy Services are also available via Web download from Passport Advantage.

Ordering information for 5608-ACS and 5608-CSS non-Passport Advantage offerings

To order a basic license, specify the program number and the feature number of the desired distribution medium. Also, specify the one-time charge feature number in the quantity desired (maximum quantity of 250).

The quantity to be specified for the features in the following table is per processor.

Use the following table to order the program products listed below:

                                           Feature number
Product
number     Product name                    Qty 1     Qty 250
 
5608-CSS   Tivoli Storage Manager for      3971      3972
            Copy Services
 
Processors:
 
Distribution        Medium
medium              feature
description         number         Language
 
CD-ROM              5809           Multilingual
 
                                           Feature number
Product
number     Product name                    Qty 1     Qty 250
 
5608-ACS   Tivoli Storage Manager for      3957      3958
            Advanced Copy Services
 
Processors:
 
Distribution        Medium
medium              feature
description         number         Language
 
CD-ROM              5809           Multilingual

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Extending coverage for a total of three years from date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.

Tivoli Storage Manager for Copy Services V5.3

Maintenance IASP PID 1 Year:  5608-CS1
                                                Feature  Feature
                                                number   number
Description                                     qty 1    qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance No Charge Registration   3973     3974
- Software Maintenance 1 Year Renewal           3975     3976
 
Maintenance IASP PID 1 Year:  5608-CS2
                                                Feature  Feature
                                                number   number
Description                                     qty 1    qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 1 Year After License     3977     3978
 
 
Maintenance IASP PID 3 Year:  5608-CS3
                                                Feature  Feature
                                                number   number
Description                                     qty 1    qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year Registration      3979     3980
 
Maintenance IASP PID 3 Year:  5608-CS4
                                                Feature  Feature
                                                number   number
Description                                     qty 1    qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year Renewal           3981     3982
 
Maintenance IASP PID 3 Year:  5608-CS5
                                                Feature  Feature
                                                number   number
Description                                     qty 1    qty 250
 
 
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year After License     3983     3984

Tivoli Storage Manager for Advanced Copy Services V5.3

Maintenance IASP PID 1 Year:  5608-AC1
                                                Feature  Feature
                                                number   number
Description                                     qty 1    qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance No Charge Registration   3963     3964
- Software Maintenance 1 Year Renewal           3965     3966
 
Maintenance IASP PID 1 Year:  5608-AC2
                                                Feature  Feature
                                                number   number
Description                                     qty 1    qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 1 Year After License     3959     3960
 
 
Maintenance IASP PID 3 Year:  5608-AC3
                                                Feature  Feature
                                                number   number
Description                                     qty 1    qty 250
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year Registration      3961     3962
 
Maintenance IASP PID 3 Year:  5608-AC4
                                                Feature  Feature
                                                number   number
Description                                     qty 1    qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year Renewal           3967      3968
 
Maintenance IASP PID 3 Year:  5608-AC5
                                                Feature  Feature
                                                number   number
Description                                     qty 1    qty 250
 
Use authorizations (to be ordered in quantity):
Processors:
- Software Maintenance 3 Year After License     3969     3970

 
Back topBack to top
 
Terms and conditions

Licensing: IBM International Program License Agreement and License Information document. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

The following agreement applies for maintenance and does not require customer signatures:

  • IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

License information form number: GC32-1790

Limited warranty applies: Yes

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by the customer.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Usage restriction: Yes

Usage is limited to the quantity of managed processors licensed.

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For additional information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected. For additional information, refer to Changes to Distributed Software Products Model for Products Outside Passport Advantage Software Announcement 201-201 , dated July 10, 2001.

Variable charges apply: No

Educational allowance available

Yes, 15% education allowance applies to qualified education institution customers.
 
Back topBack to top
 

Prices

Contact your IBM representative for charges information for this announcement.
 
Back topBack to top
 

Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  callserv@ca.ibm.com
 Mail:      IBM Americas Call Centers
            Dept. Teleweb Customer Support, 9th floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: RE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
mySAP and Enterprise Storage Server are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
The e-business logo, Tivoli, Passport Advantage, DB2, FlashCopy, pSeries, AIX, RS/6000, DB2 Universal Database, TotalStorage, Scalable POWERparallel Systems, zSeries, Notes, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Pentium and Intel are registered trademarks of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

Back to topBack to top
 

 
Printable version Printable version