IBM WebFacing Deployment Tool for WebSphere Development Studio V6.0.1 with HATS technology delivers an integrated modernization solution for the IBM System i5 marketplace
IBM United States Software Announcement 206-023January 31, 2006
 ENUS206-023.PDF (51KB)
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At a glance
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| At a glance |
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As of i5/OS V5R4, this new offering delivers:
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Deployment enablement for the following new IBM WebFacing Tool and Host Access Transformation
Services (HATS) functions:
- "Out-of-the-box" integration of WebFaced and non-WebFaced applications in a browser
- Ability for HATS to Web-enable 5250 applications without requiring Online Transaction Processing (OLTP) capacity on i5/OS
- New and attractive deployment-based pricing options
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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| Overview |
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IBM WebFacing Deployment Tool — with HATS technology (WDHT) is a runtime enabler allowing the WebFacing Tool and Host Access Transformation Services (HATS) technologies to work together in an integrated fashion. Both WebFacing Tool and HATS Toolkit customers can work seamlessly with their existing projects, while taking advantage of the new capabilities when combined with i5/OS™ V5R4.
New capability
Web-enabled applications created with the WebFacing Tool in WebSphere® Development Studio Client for iSeries™ (WDSC) cannot access system screens or non-WebFaced 5250 applications without a substantial amount of integration effort. WDHT addresses these interoperability issues. If a WebFaced application encounters system screens or non-WebFaced 5250 applications, then the "on-the-fly" transformation capabilities, included with HATS today, is leveraged to deliver the system screens or non-WebFaced 5250 application in a browser interface. This HATS capability is provided through the WebFacing Tool extensions. The system screens or non-WebFaced 5250 applications inherit the same browser style as the WebFaced application. WebFaced applications that leverage the capabilities of WDHT deliver "out-of-the-box" integration with system screens and non-WebFaced 5250 applications.
The IBM WebFacing Tool and the HATS Toolkit are included with WDSC and WebSphere Development Studio Client Advanced Edition for iSeries (WDSC AE). WebFacing Tool customers who do not take advantage of the new capabilities can continue to create and deploy applications from the WebFacing Tool. However, customers who take advantage of the new WebFacing Tool extensions will find that deployment for the new functions is limited to two user connections for testing purpose only. To enable the new functions for deployment to production, customers must purchase WDHT. Web-enabled applications created using the HATS Toolkit are limited to two user connections for testing purpose only. WDHT is required for deployment to production of HATS applications.
The introduction of WDHT makes HATS more affordable by eliminating the requirement for Online
Transaction Processing (OLTP) capacity for HATS applications working through the WebFacing server.
Without the OLTP requirement for deploying a HATS application to i5/OS starting with V5R4, the
overall cost of HATS solutions is significantly reduced. HATS applications can be deployed to i5/OS
Standard Edition.
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| Key prerequisites |
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Refer to the Hardware requirements and Software requirements sections.
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| Planned availability dates |
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- March 3, 2006: Electronic software delivery
- March 10, 2006: Media and documentation
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| Description |
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The introduction of IBM WebFacing Deployment Tool — with HATS technology (WDHT) brings together IBM's premier refacing technologies. WDHT gives you the flexibility to use both the WebFacing Tool and Host Access Transformation Services (HATS) technologies to achieve your refacing goals. You will still find the familiar WebFacing Tool and HATS Toolkit included in WebSphere Development Studio Client for iSeries (WDSC) and WebSphere Development Studio Client Advanced Edition for iSeries (WDSC AE). WDHT acts as a runtime "enablement key" for applications created with these tools.
WebFacing Tool technology
IBM WebFacing Tool quickly, easily, and cost effectively generates Web interfaces to 5250 applications.
- Generates a new, fully functional Web user interface based on Data Description Specification (DDS) source code
- Comprehensive DDS keyword support
- Web-enabled response times comparable to green-screen applications
HATS technology
HATS includes a default transformation engine that quickly and easily generates a dynamic Web interface from a 5250 datastream. The resulting Web interface can also be customized with the HATS Toolkit.
- Browser interface to host applications
- Navigation of host applications improves and generates portal interfaces
- No access to source code is required
Using WebFacing Tool and HATS technologies together
By leveraging the WebFacing Tool extension in WDSC V6.0.1, you can get "on-the-fly" conversion of 5250 applications or system screens in WebFaced applications. Online Transaction Processing (OLTP) is not required for HATS applications starting with i5/OS V5R4.
The WebFacing Tool in WDSC and WDSC AE continues to offer the same capability as in previous releases. To leverage the new WebFacing Tool extensions, you need to purchase WDHT for deployment to production. The HATS Toolkit included with WDSC and WDSC AE continues to function as previous releases. HATS applications require WDHT to deploy to production.
Refer to Software Announcement 205-022 , dated February 8, 2005, for more detailed HATS information.
For a more detailed comparison of the IBM WebFacing Tool and HATS, visit
Section 508 of the U.S. Rehabilitation Act
IBM WebFacing Deployment Tool for WDS iSeries is capable as of March 3, 2006, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's Web site
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| Product positioning |
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Modernization tools
There are a number of modernization tools available in the System i5 marketplace to Web-enable 5250 applications. Most of these tools provide source-based and 5250 datastream conversion capabilities. The WebFacing Tool for source-based conversion and HATS for 5250 datastream conversion have been shipped in the last two releases of WDSC and WDSC AE. Both tools have very good Web-enabling capabilities but they did not work together. Customers were forced to choose between two good modernization solutions and this delayed their modernization efforts.
With the introduction of the WDHT, customers can leverage the capabilities of the WebFacing Tool and
HATS Toolkit in one integrated modernized solution. The elimination of OLTP requirements for HATS
and the new pricing options for WDHT make this new offering much more cost effective. Customers
have the source-based conversion capabilities of WebFacing and the "on-the-fly" datastream
conversion capabilities of HATS in one attractively priced IBM offering.
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| Planning statement |
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In this release, the WDHT is required for deployment of Web-enabled applications created using either the HATS Toolkit or the WebFacing Tool extensions for interoperability with non-WebFaced 5250 applications.
Any Web applications created using the basic functions of the WebFacing Tool do not require WDHT for deployment.
In future releases of the WebFacing Tool, all deployments will require WDHT. Web-enabled
applications created or updated using any subsequent release of either HATS or the WebFacing Tool in
WDSC or WDSC AE will require the corresponding release of WDHT for deployment.
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| Reference information |
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Refer to:
- Software Announcement 206-021 , dated January 31, 2006
- Software Announcement 205-161 , dated July 12, 2005
Trademarks
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| Offering Information |
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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| Publications |
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No publications are shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
News of many publications may be subscribed to via Mysupport.
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| Technical information |
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Specified operating environment
Hardware requirements
Refer to Software Announcement 206-021 , dated January 31, 2006, WebSphere® Development Studio Client for iSeries™ refresh packs V6.0.1.
Software requirements
Refer to Software Announcement 206-021 , dated January 31, 2006, WebSphere Development Studio Client for iSeries refresh packs V6.0.1.
The Host Access Transformation Services (HATS) Toolkit V6.0.4 is shipped in WebFacing Deployment Tool — with HATS technology (WDHT) V6.0.1. HATS Toolkit V6.0.4 is required to eliminate Online Transaction Processing (OLTP) requirements for i5/OS™ V5R4.
The HATS Toolkit V6.0.4 is an Eclipse-based plug-in to an IBM Rational® Software Development Platform IDE.
Server runtime requirements:
Pricing and test coverage favor deployment of WDHT applications to WebSphere Application Servers (WAS) running on the System i5. Web-enabled applications created with the WebFacing Tool and HATS are truly platform agnostic. These Web-enabled applications can be deployed to any platform capable of running WebSphere Application Server — Express, WebSphere Application Server, and WebSphere Application Server Network Deployment, V5.1.1 and V6.0. These WAS platforms include:
- i5/OS
- Windows™ 2000
- Windows 2003
- Windows XP
- AIX®
- Solaris
- zOS
- Linux™ for Intel®
- Linux for zSeries®
- Linux for i5/OS
- Linux for pSeries®
- HP-UX
Supported browsers for HATS Toolkit:
- Windows requires Netscape 6.2.3, Internet Explorer 6.0 with Service Pack 1, Mozilla 1.6, Firefox .9, Opera 7.0, or later.
- AIX requires Netscape 7.0, or later.
- Solaris requires Mozilla 1.6, Firefox .9, Opera 7.0, or later.
- Linux requires Netscape 7.0.2, Opera 7.0, Konqueror 3.1, Mozilla 1.6, Firefox .9, or later.
- Mac requires Safari 1.0, Internet Explorer V5.2.3, Netscape 7.1, Firefox .9, Opera 7.0, or later.
Supported browser for WebFacing Tool:
- For running applications built with IBM WebFacing Tool, Internet Explorer 5.5, or higher, is required.
Other requirements:
- 5250 Print support in HATS Toolkit requires IBM iSeries Access for Web V5.2, or later. ( Note: This is available as part of the iSeries Access Family V5.2.)
- WebSphere Portal V5.0, V5.0.2, V5.0.2.1, V5.0.2.2, or V5.1 is required for deployment.
HATS Toolkit limitation
- BIDI support is available only with Internet Explorer 6.0 with Service Pack 1 or Mozilla 1.8, or later.
Planning information
Customer responsibilities: Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
Packaging
The Processor per Tier version of WDHT consists of the following components:
- HATS Toolkit with enablement key to unlock limited-deployment HATS Toolkit
- Enablement key to unlock the WebFacing Tool extensions for interoperability with 5250 applications that have not been Web-enabled
The Authorized User and Processor version of WDHT consist of the following components:
- HATS Toolkit with enablement key to unlock limited-deployment HATS Toolkit
- Enablement key to unlock the WebFacing Tool extensions for interoperability with 5250 applications that have not been Web-enabled
- IBM WebSphere Application Server — Express for Multiplatforms V6.0
Security, auditability, and control
IBM WebFacing Deployment Tool for WDS iSeries uses the security and auditability features of the respective operating systems.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Licensed Product Product function title group category IBM WebFacing Deployment IBM WebSphere Tool for WebSphere WebSphere Tools Development Studio IBM WebFacing Deployment IBM WebSphere Tool for WebSphere WebSphere Tools Development Studio
PID Charge unit
Program name number description
IBM WebFacing Deployment 5724-N52 Authorized
Tool for WebSphere Users
Development Studio
IBM WebFacing Deployment 5724-N52 Processor
Tool for WebSphere P05
Development Studio
IBM WebFacing Deployment 5724-N52 Processor
Tool for WebSphere P10
Development Studio
IBM WebFacing Deployment 5724-N52 Processor
Tool for WebSphere P20
Development Studio
IBM WebFacing Deployment 5724-N52 Processor
Tool for WebSphere P30-P60
Development Studio
IBM WebFacing Deployment 5724-N52 Processors
Tool for WebSphere
Development Studio
Charge metrics definitions
Refer to the Terms and conditions section.
Passport Advantage program licenses
IBM WebFacing Deployment Tool for WDS iSeries
Part
Part description number
IBM WebFacing Deployment Tool
for WebSphere Development Studio
WDHT Authorized User Competitor Tradeup D575VLL
License and SW Maintenance 12 Months
WDHT Authorized Users License and SW D575TLL
SW Maintenance 12 Months
WDHT Authorized Users SW E02ERLL
Maintenance Annual Renewal
WDHT Authorized Users SW Maintenance D575ULL
Reinstatement 12 Months
WDHT Processors Competitor Tradeup D575SLL
License and SW Maintenance 12 Months
WDHT Processors License and SW D575QLL
Maintenance 12 Months
WDHT Processors SW Maintenance E02EQLL
Annual Renewal
WDHT Processors SW Maintenance D575RLL
Reinstatement 12 Months
IBM WebFacing Deployment Tool for WDS iSeries
Part
Part description number
IBM WebFacing Deployment Tool
for WebSphere Development Studio
WDHT Processor P05 Competitor Tradeup D575YLL
License and SW Maintenance 12 Months
WDHT Processor P05 License and SW D575WLL
Maintenance 12 Months
WDHT Processor P05 SW E02ESLL
Maintenance Annual Renewal
WDHT Processor P05 SW Maintenance D575XLL
Reinstatement 12 Months
WDHT Processor P10 Competitor Tradeup D5761LL
License and SW Maintenance 12 Months
WDHT Processor P10 License and SW D575ZLL
Maintenance 12 Months
WDHT Processor P10 SW E02ETLL
Maintenance Annual Renewal
WDHT Processor P10 SW Maintenance D5760LL
Reinstatement 12 Months
WDHT Processor P20 Competitor Tradeup D5764LL
License and SW Maintenance 12 Months
WDHT Processor P20 License and SW D5762LL
Maintenance 12 Months
WDHT Processor P20 SW E02EULL
Maintenance Annual Renewal
WDHT Processor P20 SW Maintenance D5763LL
Reinstatement 12 Months
WDHT Processor P30-P60 Competitor D5767LL
Tradeup License and SW Maintenance
12 Months
WDHT Processor P30-P60 License and SW D5765LL
Maintenance 12 Months
WDHT Processor P30-P60 SW E02EVLL
Maintenance Annual Renewal
WDHT Processor P30-P60 SW Maintenance D5766LL
Reinstatement 12 Months
Passport Advantage supply
Part
Program name/description number
WDHT Tier Processor V6.0.1
Media Pack Multilingual (French, Korean, BA0H1ML
Chinese -- Simplified, Spanish,
Portuguese-Brazilian, German, Japanese,
Chinese -- Traditional, English U.S.,
Italian) Windows 2000, Windows XP,
Windows Server 2003 CD ROM Digital
Disk -- ISO 9660 Standard V6.0.1
WDHT V6.0.1
Media Pack Multilingual (French, Korean, BA0H2ML
Chinese -- Simplified, Spanish,
Portuguese-Brazilian, German, Japanese,
Chinese -- Traditional, English U.S.,
Italian) Windows 2000, Windows XP,
Windows Server 2003 CD ROM Digital
Disk -- ISO 9660 Standard V6.0.1
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
WDHT V6.0.1
Entitled
maintenance
offerings Part
description Media packs description number
IBM WDHT Multilingual (French, BA0H2ML
WebFacing Korean, Chinese --
Deployment Simplified, Spanish,
Tool Portuguese-Brazilian,
w/HATS German, Japanese, Chinese --
Tech Traditional, English U.S.,
Authorized Italian) Windows 2000,
User Windows XP, Windows Server
2003 CD ROM Digital Disk --
ISO 9660 Standard
IBM WDHT Multilingual (French, BA0H2ML
WebFacing Korean, Chinese --
Deployment Simplified, Spanish,
Tool Portuguese-Brazilian,
w/HATS German, Japanese, Chinese --
Tech Traditional, English U.S.,
Processor Italian) Windows 2000,
Windows XP, Windows Server
2003 CD ROM Digital Disk --
ISO 9660 Standard
WDHT Tier Processor V6.0.1
Entitled
maintenance
offerings Part
description Media packs description number
IBM WDHT Tier Processor BA0H1ML
WebFacing Multilingual (French,
Deployment Korean, Chinese --
Tool Simplified, Spanish,
w/HATS Portuguese-Brazilian,
Tech German, Japanese, Chinese --
Processor Traditional, English U.S.,
P05 Italian) Windows 2000,
Windows XP, Windows Server
2003 CD ROM Digital Disk --
ISO 9660 Standard
IBM WDHT Tier Processor BA0H1ML
WebFacing Multilingual (French,
Deployment Korean, Chinese --
Tool Simplified, Spanish,
w/HATS Portuguese-Brazilian,
Tech German, Japanese, Chinese --
Processor Traditional, English U.S.,
P10 Italian) Windows 2000,
Windows XP, Windows Server
2003 CD ROM Digital Disk --
ISO 9660 Standard
IBM WDHT Tier Processor BA0H1ML
WebFacing Multilingual (French,
Deployment Korean, Chinese --
Tool Simplified, Spanish,
w/HATS Portuguese-Brazilian,
Tech German, Japanese, Chinese --
Processor Traditional, English U.S.,
P20 Italian) Windows 2000,
Windows XP, Windows Server
2003 CD ROM Digital Disk --
ISO 9660 Standard
Entitled
maintenance
offerings Part
description Media packs description number
IBM WDHT Tier Processor BA0H1ML
WebFacing Multilingual (French,
Deployment Korean, Chinese --
Tool Simplified, Spanish,
w/HATS Portuguese-Brazilian,
Tech German, Japanese, Chinese --
Processor Traditional, English U.S.,
P30-60 Italian) Windows 2000,
Windows XP, Windows Server
2003 CD ROM Digital Disk --
ISO 9660 Standard
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| Terms and conditions |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Program unique terms
IBM WebFacing Deployment Tool for WebSphere Development Studio, defined as the Program, may only be used to connect to i5/OS 5250 applications. The Program is available based on three charging methods: Authorized User, Processor, and Processor per Tier. Consult your Proof of Entitlement to determine which charging method applies to your license.
The Authorized User and Processor versions of the Program consist of the following Components:
- IBM WebSphere Host Access Transformation Services (HATS) Toolkit
- IBM WebSphere Host Access Transformation Services (HATS) Runtime
- IBM WebFacing Tool Runtime
- IBM WebSphere Application Server — Express for Multiplatforms (Application Server — Express)
The Processor per Tier version of the Program consists of the following Components:
- IBM WebSphere Host Access Transformation Services (HATS) Toolkit
- IBM WebSphere Host Access Transformation Services (HATS) Runtime
- IBM WebFacing Tool Runtime
Entitlement to Program upgrades does not entitle you to upgrades to the individual components unless such components are upgraded as part of a Program upgrade. For example, if the IBM WebSphere Application Server — Express for Multiplatforms program product is upgraded, you will not be entitled to such upgrade unless a Program upgrade includes the upgraded version of IBM WebSphere Application Server — Express for Multiplatforms.
The Program is available based on three charging methods: Authorized User, Processor, and Processor per Tier. If the Authorized User charging method is selected, the number of Program licenses purchased must equal the number of authorized users accessing the Program from the Internet and/or intranet.
Authorized User License Option
An Authorized User is one and only one individual, machine, program, or device with a specific identity (ID) within or outside your enterprise.
A Proof of Entitlement is required for each User accessing the Program, or any Program component, either directly or indirectly through any means on behalf of the User. An example of "indirect" access would be through a multiplexing program, device, or application server. Connections (from either users or other applications) made to the Program through other products that act as connection concentrators must be counted as authorized users and are subject to use-base charges based on the number of authorized users of those concentrators.
Processor License Option
For each Proof of Entitlement you obtain under the Processor License Option, you are authorized to deploy and run Program applications on a machine with a single processor. Alternatively, you may deploy and run Program applications on a machine with multiple processors if you acquire a Processor License Option Proof of Entitlement for each processor on such machine.
Processor per Tier License Option
For each Proof of Entitlement you obtain under the Processor per Tier License Option, you are authorized to deploy and run Program applications on System i5 with a single processor of the tier specified by your Proof of Entitlement. Alternatively, you may deploy and run Program applications on System i5 of the tier specified by your Proof of Entitlement with multiple processors if you acquire a Processor per Tier License Option Proof of Entitlement for each processor on such machine.
Component Restrictions
IBM WebSphere Host Access Transformation Services Toolkit
The license to the Program entitles you to use the HATS Toolkit for an unlimited number of developers on an unlimited number of workstations for development purposes. Your entitlement to the Program applications (Runtime deployments), which are generated by the HATS Toolkit, must be in accordance with one of the charging methods above when deployed to production.
IBM WebSphere Application Server — Express for Multiplatforms
Authorized User License Option
The Program is accompanied by WebSphere Application Server — Express. Except as modified by this Agreement, your use of the WebSphere Application Server — Express components will be governed by the license terms that accompany the WebSphere Application Server — Express components. The license to the Program entitles you to install and use one WebSphere Application Server — Express on a machine with a single processor provided that you acquire fifty (50) Authorized User licenses. You may use one additional WebSphere Application Server — Express on one additional processor for each additional one hundred (100) Authorized User licenses that you acquire.
Total Copies of WebSphere
Authorized Users Application Server -- Express
1 -- 49 0
50 -- 149 1
150 -- 249 2
250 -- 349 3
etc etc
For each WebSphere Application Server — Express to which you are entitled, you are authorized to install and use each component of WebSphere Application Server — Express on a machine with a single processor. Alternatively, you may install and use each copy of WebSphere Application Server — Express on a machine with multiple processors if you either:
- Allocate a copy of WebSphere Application Server — Express to which you are entitled per this Agreement to each additional processor on such machine; or,
- Acquire a Single Processor Proof of Entitlement of WebSphere Application Server — Express for each additional processor on such machine.
Processor License Option
You are authorized to install and use one (1) WebSphere Application Server — Express on the same server machine per each deployment of Program processor to which you are entitled under this Agreement.
In any event, the license to the Program limits your use of WebSphere Application Server — Express to machines with up to two (2) processors.
You are entitled to use the WebServer Plugins to improve security by having an HTTP server run on a separate machine from WebSphere Application Server — Express. You are authorized to only have a 1:1 web server:application server link with no load balancing support.
In addition, the license to the Program entitles you to use the WebSphere Application Server — Express components only to run Program applications, to run objects created by the Program applications, and to enable connections with the Program applications to other applications and sources of data. The license to the Program does not for instance, entitle you to use the WebSphere Application Server — Express components to run applications that do not require the Program applications to operate. If you wish to use the WebSphere Application Server — Express components without these restrictions, you must purchase separate authorizations to use the WebSphere Application Server — Express components.
Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoEs) are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
License information form number
Program
Program name number Form number
IBM WebFacing 5724-N52 P-DDCA-6K9SA
Deployment Tool
for WDS iSeries
On or near the planned availability date, the LI will be available for review on the IBM Software License Agreement Web site
Limited warranty applies: Yes
Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.
For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.
Copy and use on home/portable computer: No
Volume orders (IVO): No
Passport Advantage applies:
Yes and through the Passport Advantage Web site at
Usage restriction: Yes
Refer to the License Information Document that is available on the IBM Software License Agreement Web site
Software Maintenance applies: Yes
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.
IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at
iSeries Software Maintenance applies: No
Educational allowance available:
Not applicable
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IBM Global Services has transformed its delivery of hardware and software support services to put
you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution
that provides you with an exclusive, no-additional-charge enhancement to the service and support
available on the IBM 
platform. These services provide the opportunity for greater system availability due to faster
problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate
but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is no-additional charge software that resides on your IBM system. It is designed to
proactively monitor events and transmit system inventory information to IBM on a periodic,
customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware
error logs, and performance information. If the server is under a current IBM maintenance service
agreement or within the IBM warranty period, the Service Agent automatically reports hardware
problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service
that may result in higher system availability and performance. In addition, information collected
through the Service Agent will be made available to IBM service support representatives when they
are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit
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For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
Business Partner information
If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Americas Call Centers
Dept. Teleweb Customer Support, 9th floor
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Canada M3B 3R1
Reference: YE001
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Note: Shipments will begin after the planned availability date.
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