IBM WebSphere Voice Response V4.2.2 supports AIX V5.3 and LPAR

IBM United States Software Announcement 206-009
January 17, 2006

 

 ENUS206-009.PDF (79KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link Ordering information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link IBM Electronic Services
TOC link Reference information TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
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At a glance

New in WebSphere Voice Response (WVR) for AIX V4.2.2:

  • New support for AIX 5.3 and continued support for AIX 5.2
  • New support for some IBM eServer pSeries® p5 servers (with some limitations)
  • New support for Logical Partitioning (with some limitations)
  • New support for IBM Support Assistant (ISA)
  • New support for WebSphere Voice Server (WVS) V5.1.3 (with some limitations) and continued support for WVS V4.2
  • WebSphere Voice Toolkit updated to V6.0.1 and available as a Web download, rather than on CD-ROM in the program media pack

For existing WVR V4.2 customers, WVR V4.2.2 can be installed as a PTF upgrade.

The optional Unified Messaging for WVR is unchanged in this modification release. Remaining at V4.2 level, it delivers:

  • Compatibility with WVR V4.2 and V4.2.2
  • Messaging support and mailbox repositories for voicemail, fax, and e-mail
  • Operation with Session Initiation Protocol (SIP), fax, and AIX V5.2
  • Voice interface supports VoiceXML V2.0

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

WebSphere® Voice Response for AIX® V4.2.2 (WVR V4.2.2) modifies and upgrades WVR for AIX V4.2 by adding support for AIX 5.3 and Logical Partition Environment (LPAR). It also includes an updated toolkit, WebSphere Voice Toolkit V6.0.1, which is delivered as a Web download rather than being included with the program media.

WVR V4.2.2 continues to provide the functions provided in WVR V4.2. Some limitations apply to the updates in WVR V4.2.2. Refer to the Description for details.

Unified Messaging for WVR, the separately orderable option for WVR, continues to be available for WVR V4.2.2 but remains at level V4.2.

WVR for AIX offers an application services platform and an Interactive Voice Response (IVR) system for medium and large enterprises, telcos, and service providers. The IVR system delivers a telephony platform connection environment for WebSphere Voice Server (WVS).

The following skills and prerequisites are necessary to install, configure, and commission WVR V4.2.2. If these skills are not available in your organization, contact an IBM Certified Voice Systems Business Partner or a WebSphere software specialist for more information:

  • The appropriate prerequisite Digital Telephony Trunk Adapter (DTTA) or Digital Telephony Ethernet Adapter (DTEA) telephony adapters
  • Telephony skills to connect the product to a switch or telephony/Voice over IP (VoIP) network, and UNIX®/AIX skills for software installation/configuration
  • Programming skills:
    • VoiceXML, Call Control eXtensible Markup Language (CCXML), Rational®, and Eclipse-based application development skills, or
    • Rational and Java™ programming skills for using Java programming interfaces in WVR, or
    • WVR and C/C++ skills for programming in State Tables and Custom Servers

 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections.
 
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Planned availability dates
  • January 17, 2006, electronic software delivery

  • February 10, 2006, media and documentation

 
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Description

WVR V4.2.2 complements WVS V5.1.3 and makes it possible to create integrated Web and telephone self-service access to your business data and processes. The following limitations may affect applications using WVS V5.1.3:

  • No support for Java Speech Grammar Format (JSGF) grammars.
  • No support for precompiled finite state grammars (FSG).
  • Built-in grammars have been updated and are now supplied by WVS, not WVR. Support for user-modifiable built-in grammars has been removed. Existing use of built-in grammars may require VoiceXML application changes.
  • No support for WVS V4.2 natural language understanding (NLU).
  • Support for built-in grammars is different.
  • Not all national languages that were supported in WVS V4.2 are supported in V5.1.
  • No support for the http-equiv declaration in Speech Recognition Grammar Specification (SRGS) grammars.
  • Only two-part language identifiers are supported in VoiceXML documents and grammar files.
  • No support for end-pointed audio recording of user's utterance during speech recognition.
  • Java or state table applications are not supported for use with WVS V5.1.

A significant enhancement in WVR V4.2.2 is the addition of support for the Dynamic Logical Partitioning (DLPAR) environment on AIX 5.3 with IBM eServer p5 systems. WVR V4.2.2 may be installed in a maximum of two LPARs running in the same IBM eServer p5 System Unit. LPAR is supported only with AIX 5.3. Micropartitioning is not supported. It is recommended that each WVR V4.2.2 production system instance be assigned a minimum of two processors per LPAR. Virtualization is not supported. The DTTA and DTEA adapters support LPAR but the following adapters do not support LPAR:

  • DTXA adaptor
  • SS8 (vendor) SS7 adapter
  • Brooktrout (vendor) TR1034 FAX adapter

Unified Messaging for WebSphere Voice Response is an optional, separately orderable component of the WVR product. Unified Messaging in WVR V4.2.2 is unchanged from the previous release so it remains at the V4.2 level. It uses the scalability features offered by WVR V4.2.2.

Additional on demand feature: Customer-owned licenses can be managed via Licence Use Management (LUM) tools. Licenses can be shared across multiple servers and sites. This allows customers to be responsive to immediate demands on their systems and allocate channels on systems which need them. The licenses are enabled when the channels are enabled.

WebSphere on demand solutions offer a choice of channels for on demand access

WVR V4.2.2, with its VoiceXML and CCXML industry-standard programming environments that handle voice call processing and telephony channel control, can be integrated with an application server, such as WebSphere Application Server, to deliver voice-enabled, on demand solutions. WVS can be included for speech-enabled applications using speech recognition or text-to-speech. If required, WVR V4.2.2 and WVS can be used for non-IBM application server solutions.

Contact/call center solutions

WVR for AIX is the self-service channel in many contact/call center solutions. It can front-end the call center in front of the PBX or automatic call distribution (ACD) switch, or be behind the ACD/switch and also support the call center agents. With VoIP SIP support, it can also be used in IP contact/call center solutions alongside the main Computer Telephony Integration (CTI) suppliers in the industry.

Service provider on-demand voice services platform

WVR for AIX is a proven platform for delivering solutions to service providers:

  • An open platform running UNIX with Call Control eXtensible Markup Language (CCXML) and VoiceXML industry-standard programming environments and also IVR programming environments for its existing customers.
  • Resilient and highly scalable, with its IBM eServer, PCI telephony adapters, and AIX industrial-strength support meeting Network Equipment Building Standards (NEBS) compliance.
  • Highly scalable to 480 channels per IBM eServer system. Such systems can be clustered for large installations.
  • Highly scalable and redundant SS7 software for use in service provider networks.
  • Support for next-generation SIP networks with existing applications and services. Access to signalling information allows development of new and enhanced services.
  • Support for mass-calling applications.
  • Scalable, redundant, and resilient centralized application management via application servers.
  • HACMP™ and WebSphere Voice Response Single System Image (SSI) clusters for state table and custom server applications.

VoIP telephony using SIP

WVR V4.2.2 uses the DTEA card to connect to a VoIP network. The DTEA is available to order via part number IOP-PCI-DTEA2 directly from RadiSys Corporation, by calling order administration at 503-615-1100. For assistance, contact your WebSphere software specialist.

VoIP features include:

  • Up to 480 channels of VoIP telephony using four DTEA adapters in specific pSeries system units
  • DTEA supports Real Time Protocol/Real Time Control Protocol (RTP/RTCP) over 100 Mbit/s Ethernet for User Datagram Protocol (UDP) packetized voice data
  • DTEA can coexist with Digital Trunk Extended Adapter (DTXA) or DTTA in the same system unit allowing hybrid PSTN/VoIP configurations in, for example, IP Call Centers
  • DTEA codecs support for uncompressed G.711, and compressed G.729A and G.723.1
  • DTMF send/receive keys using RTP payload packets — RFC2833 (telephone event)
  • SIP protocol signaling support via system Ethernet port
  • SIP protocol support over TCP or UDP as per RFC 3261
  • Inbound call, outbound call, and blind and supervised call transfer supported
  • SIP connections to Soft phones, Hard phones and proxies which conform to SIP RFC 3261
  • Existing and new state tables, Java and VoiceXML, CCXML applications can be programmed to handle SIP calls
  • Calls can be double trunked between PSTN and SIP using Trombone Custom Server
  • Additional interface between SIP and applications using "Tagged Strings" (Diversion Header, From Header, To Header, Request Header, Alang Header, Final Response, Subject Header)
  • Reinvite from remote party allowing mid-call codec changes
  • Subject Header on Bye supported for end-of-call application to gateway information transfer
  • Blind notify for Message Waiting Indication (MWI) control
  • MWI manual table-driven DNS SRV support for MWI allowing configuration of primary and secondary proxies, and/or proxy pooling

    Note: WVR V4.2.2 base retains numeric numbering plan for profiles, ANI/DNIS, and so on. A Unified Messaging solution may require a SIP proxy and/or gateway with numeric numbering plan to provide ANI and DNIS for Unified Messaging, Voice XML applications.

SS7 support

The E1 SS7 solution used by WVR 3.1 has been withdrawn by the vendors SS8 and is not supported on WVR V4.2.2. The new software from SS8 Networks Incorporated, D7, works on the same hardware but uses a new software stack and supports both ANSI (T1) and ITU (E1) versions of SS7. One of the following PRPQs is required for SS7 support in WVR V4.2.2:

  • SS7 T1 (U.S./Japan) is available via PRPQ 7J0465.
  • SS7 E1 (worldwide, except for U.S./Japan) is available via PRPQ 7J0465, which replaced the previous PRPQ 7J0426. SS7 E1 supports the same switches and networks as WVR V3.1.

    Note: The SS7 Call Manager, program number 5724-F79, is no longer required when using the SS7 PRPQ 7J0465.

SS7 features:

  • E1 hardware adapters can be reused from previous solutions.
  • Delivers improved scalability from 1400 to 2304 (T1) or 2880 (E1) channels.
  • Supports previous SS7 function with ITU-ISUP Generic as main switch connection.
  • Supports T1 ANSI (generic and MCI variant) networks.
  • Supports E1 ITU 1997, ITU White Book (1992, 1993), CCITT Blue Book (1988).
  • Supports signaling via a standard T1 or E1 link. The older serial V35, with insufficient bandwidth for 2000 channels, and newer VoIP transports are not supported.
  • The SS8 D7 product has a different redundancy strategy from the previous version. Two links, SS8 cards, and D7 stacks are both active (load-sharing) at all times so if one is lost the other is ready with no loss of calls.

QSig Protocol: WVR V4.2.2 supports inbound and outbound calls and message waiting indicator using the QSig protocol.

R2MFC Korean R2MFC Korean protocol support is available on WVR.

Note: This is the Korean variant only — "Standard for Signalling System R2", KTS-1K-0029 (1992).

CCXML V1.0 support

  • Use of CCXML is optional. Existing applications not using CCXML do not need to change.
  • CCXML enables XML-based call control for enterprise and service provider applications and enables all applications to be stored on central Web/application server for reliability and redundancy.
  • CCXML enables the routing of incoming calls to specific applications based on ANI, DNIS simplifying the configuration on base Voice Response platform.
  • CCXML can be used with VoiceXML V2.0/2.1 and Java applications with basic inbound and outbound calls handled by CCXML.
  • CCXML Browser will parse all tags according to level W3C standards it supports.
  • The WVR signalling process can pass extra protocol data, such as ISDN and SS7 information elements and SIP header information (in tags via ECMA script) on incoming calls to CCXML applications.
  • The WVR signalling process can present calls in alerting to CCXML application where protocol permits, enabling playing of announcement messages to caller without the caller being connected and caller being charged (including early media support).
  • CCXML enables specification of a channel group on an outbound call to select which protocol to make the outbound call, for example, PSTN like ISDN, SS7, or on VoIP like SIP.
  • Supports use with CTI products for contact center, call center applications, and solutions.
  • CCXML is responsible for call handling within an application with the ability to call out to CTI products.

The WebSphere Voice Toolkit provides a CCXML editor as the recommended method of creating CCXML applications. It enables CCXML to be developed using the same tooling as VoiceXML and Speech Grammar development.

Limitations: Some tags, for example "conference," which have no functional support in WVR V4.2.2, return no-ops. For more information, these are documented in WebSphere Voice Response for AIX: Using the CCXML Browser (SC34-6368).

Enhanced echo cancellation: Echo cancellation is on the DTTA adapter improving capability and reducing cost, without the need for external echo canceller boxes. Enhancements include the following:

  • Delivers continuous convergence and cancellation, instead of initial convergence required by the previous canceller
  • Removes the need for an initial force play convergence prompt
  • Delivers improved echo cancellation during the call on account of the continuous convergence up to 32 msec echo delays
  • Removes possibility of failure of initial calibration due to excessive echo (currently, echo cancellation within the call is unusable if the initial calibration fails)
  • Delivers improved overall echo cancellation (smaller echo residual signal means improved voice recognition and more reliable barge-in)

Enhanced scalability of VoiceXML to 480 channels:

  • 480 channels of telephony with low-complexity DTMF and prerecorded audio VoiceXML V2.0/2.1 applications on a single pSeries p630 four processor 1.45 GHz machine or equivalent
  • 480 channels of telephony on one system with VoiceXML V2.0/2.1 on same or shared across other pSeries systems, dependant upon CPU needed for application and with WVS V4.2 or V5.1.3 running on one or more eServer system units. The use of Load Balancer is supported with WVS V5.1.3.

Migration: For customers migrating large system environments which are available 24 x 7 from earlier releases of WVR to WVR V4.2.2, or earlier releases of Unified Messaging for WVR to V4.2, it is recommended that AIX and HACMP, if applicable, are first upgraded to AIX V5.2 ML2 and HACMP V5.1, respectively, to minimize downtime. As part of a planned migration only, WVR V3.1 and Unified Messaging for WVR V3.1 are immediately supported in production under AIX V5.2 ML2. This is provided they are at current Program Temporary Fix (PTF) levels prior to any AIX upgrade. New features should not be installed while WVR V3.1 is running on AIX V5.2.

New PCI fax card: The Brooktrout Fax card (TR114) is withdrawn from marketing by Brooktrout and is not hardware-compatible with current pSeries systems. It has been replaced by the new Brooktrout card (TR1034) with similar function. WVR V4.2.2 supports one TR1034 Fax card (30 channels). WVR V3.1 code supporting the old TR114 fax card will not be removed.

WebSphere Voice Toolkit

The WebSphere Voice Toolkit V6.0.1 is available as a component of WVR V4.2.2, but it is delivered via Web download rather than being packaged with the WVR V4.2.2 program media. The WebSphere Voice Toolkit V6.0.1 can be downloaded from

The toolkit supports the CCXML 1.0 and the VoiceXML 2.1 specifications, and includes a grammar editor, pronunciation builder, and an audio recorder. Customers can configure a development environment to create, test, and debug custom voice portlets using VoiceXML 2.0 or 2.1. Other features of the toolkit include:

  • The ability to debug portlets using the local debugging environment
  • The ability to create VoiceXML applications using the new Communication Flow Builder
  • An editor that can handle both CCXML and VoiceXML source code
  • A conversion wizard to assist migrating any VoiceXML 1.0 applications to 2.0 or 2.1
  • An integrated VoiceXML 2.1 Application Simulator and Debugger
  • Integrated Concatenative text-to-speech (CTTS), and speech recognition engines

The toolkit editor also includes a wizard that allows you to select and customize Reusable Dialog Components (RDC) that are written to the VoiceXML 2.0 or 2.1 standard. These RDCs contain pretested VoiceXML code for commonly-used functions such as credit card type, currency, date information, and so on.

Accessibility by people with disabilities

WVR for AIX has three types of users:

Telephone callers: These are the users of applications created by our customers to run on WVR. They make up the vast majority of the WVR user population. They do not interact with any GUIs, only with the telephone user interfaces provided by the applications. These telephone user interfaces are fully accessible to people with no or low vision and, if speech recognition is implemented, to people with manual disabilities. Telephony devices for the deaf are supported in addition to ordinary phones. For any caller able to use a telephone, WVR provides full accessibility to the customer's data.

Application developers: The telephone user interfaces (or "voice applications") are created by application developers who use standard application development tools to access the Java and XML application programming interfaces that WVR supports. WVR uses Eclipse-based tools.

System administrators: WVR systems and applications are managed and monitored by systems administrators who use a variety of user interfaces to perform their tasks. Systems running CCXML/VoiceXML applications are fully accessible. For systems running State Table applications some tasks can be performed using either a GUI or the command line, while others can only be performed using the GUI.
 
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Reference information

Refer to Software Announcement 204-141 , dated June 22, 2004.

Trademarks

 
HACMP is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
AIX, WebSphere, Rational, the e-business logo, pSeries, eServer, and DirectTalk are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

The following educational offerings are available as listed below:

                              Course         Course
Course title                  number         type
 
Defining and                  SW093          Classroom
 Developing SRGS
 Grammars
WebSphere(R) Voice            SW067          Classroom
 Response for AIX(R)
 Application
 Development
WebSphere Voice               SW064          Classroom
 Response for AIX
 Installation and
 System Administration
WebSphere Voice               SW083          Classroom
 Server Installation,
 Development and
 Deployment
Unified Messaging for         SW065          Classroom
 WebSphere Voice
 Response
Voice Processing              W0720          Self-study
 Fundamentals
WebSphere Voice               SW085          Classroom
 Server V5.1
 Installation and
 System management
WebSphere Voice               SW089          Classroom
 Server VoiceXML
 Application
 Development

The availability of educational offerings may change over time as new product releases are announced or when older products are withdrawn. For the most current list of available courses and offerings, visit the IBM IT Education Services Web site, or contact a WebSphere software specialist.

IBM Global Services, IT Education Services, provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site

Refer to the IBM IT Education Services Web site for information on course locations and availability dates.

Call IBM IT Education Services at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No printed publications are shipped with this product.

A publications CD-ROM containing documentation in PDF and HTML formats is included with the program media. The WVR publications are also available from the IBM Publications Center on the Web at

The publications are available online free of charge. You may view or download these titles without having to place them in a shopping cart and without providing any information about yourself.
 
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Technical information

Hardware requirements

WebSphere Voice Response for AIX V4.2.2

  • IBM eServer p5
  • IBM DTTA (feature # 6312 and 6313), or
  • DTEA (can be ordered under part number PCI-IOP-DTEA2 directly from Radisys Corporation by calling order administration at 503-615-1100)

The WVR for AIX licensed program runs on selected models of eServer® p5 systems. These may be rack-mounted telephony servers or workstation entry servers, depending on the performance and channel requirements. Smaller eServer p5 client systems can be used for voice application development.

WVR V4.2.2 can operate with AIX V5.2 or V5.3. Customers should ensure that the system unit planned for use will operate with the release of AIX (V5.2 or V5.3) that they plan to use.

Connectivity with the telephone network is provided directly from eServer p5 systems with PCI bus.

  • Trunk connection requires DTTA (feature number 6312 and 6313)
  • VoIP connection requires DTEA (order part number PCI-IOP-DTEA2 directly from Radisys Corporation by calling order administration at 503-615-1100)

Support for pSeries® systems with DTTA (#6312 and #6313): For selected pSeries systems (for example, pSeries 650 Model 6M2) and 7311-D10 I/O Drawer, adapters are inserted within a special cassette referred to as the Blind Swap cassette. For these systems the DTTA is ordered within its carriage under feature #6313. All other machines require the DTTA without the Blind Swap cassette orderable under feature #6312.

  • eServer p5 520 (9111-520) with up to 3 x DTTA (#6312) per LPAR (maximum 2)
  • eServer p5 550 (9113-550) with up to 4 x DTTA (#6312)per LPAR (maximum 2)
  • eServer p5 570 (9117-570) with up to 4 x DTTA (#6312) per LPAR (maximum 2). All DTTA adapters must be placed in the pSeries 7311-D20 I/O Drawer
  • pSeries 615 Models 7029-6C3 and 7029-6E3 with up to 4 x DTTA (#6312)
  • pSeries 630 Models 7028-6C4 and 7028-6E4 with up to 4 x DTTA (#6312)
  • pSeries 650 Model 7038-6M2 with up to 4 x DTTA (#6313)
  • pSeries 7311-D20 I/O Drawer with up to 4 x DTTA (#6312) available on pSeries 650-6M2, pSeries 630-6C4, p5-520, 550, and 570
  • pSeries 7311-D10 I/O Drawer with up to 3 x DTTA (#6313) available on pSeries 650-6M2
  • IntelliStation® 9114 Model 275 with up to 1 x DTTA (#6312)

For more information, refer to Software Announcement 203-208 , dated August 26, 2003.

DTXA was withdrawn from marketing in June 2004 but is still supported on the same system units as WVR for AIX V3.1, except where that system unit does not support AIX V5.2. For further information refer to Software Announcement 202-154 , dated June 21, 2002. DTXA is also supported on the eServer p5 520 and eServer p5 550, but not in an LPAR environment.

Support for pSeries systems with DTEA

  • eServer p5 520 (9111-520) with up to 3 x DTEA per LPAR (maximum 2)
  • eServer p5 550 (9113-550) with up to 4 x DTEA per LPAR (maximum 2)
  • pSeries 615 Models 7029-6C3 and 7029-6E3 with up to 3 x DTEA
  • pSeries 630 Models 7028-6C4 and 7028-6E4 with up to 4 x DTEA

Order DTEA part number PCI-IOP-DTEA2 directly from Radisys Corporation by calling order administration at 503-615-1100. For additional information on ordering the DTEA contact your IBM WebSphere software specialist.

Adapter Compatibility: DTTA and DTEA can be mixed in system units in any combination up to a total of three or four adapters respectively. The same is true of DTXA and DTEA together, but DTTA and DTXA adapters must not be mixed in the same system unit.

Mixing of DTTA, DTXA and DTEA in the same system unit allows applications to use double trunk where calls between VoIP and PSTN can be bridged, for example, in IP Call Centers. Note that a single DTEA can support 96 channels when configured for T1 (U.S./Japan) and 120 channels for E1 (rest of the world), like DTXA and DTTA, each DTEA adapter provides support for four telephony "trunks."

For installations where there are more than one DTXA, DTTA, or DTEA card in the same system unit a 'top connector' cable is required to connect together all adapters which are used by WVR V4.2.2 in the same system unit. This cable, known as the 'H.100 bus cable', is available in two lengths, one with four drops and another with eight drops. For all but the largest configurations which also use fax adapters, or if adapters are installed in adjacent slots, the four drop cable will usually be suitable. This cable can be ordered using one of the following options:

  • At the same time as the pSeries system unit is ordered with the appropriate feature number. For example, eServer p5-520 (#2877 H.100, four-drop cable), or eServer p5-550 (#4353 H.100, eight-drop cable).
  • As an Miscellaneous Equipment Supply (MES) on an existing system unit using the feature numbers previously stated.
  • Directly from a telephony cable supplier.

Unified Messaging for WVR

WVR V4.2.2 is a prerequisite for Unified Messaging for WVR. There are no additional hardware requirements for the Unified Messaging option other than the requirements for WVR V4.2.2.

WebSphere Voice Toolkit V6.0.1

The WebSphere Voice Toolkit has been upgraded to V6.0.1. It is available only via Web download rather than included in the WVR V4.2.2 program media pack.

To run the WebSphere Voice Toolkit, the following system configuration is required:

  • Minimum of an Intel™ Pentium™ III 800 MHz processor or equivalent (1.0 GHz recommended).
  • 1 GB RAM.
  • A display adapter setting of at least 256 colors and 1024x768 resolution.
  • A minimum of 800 MB free disk space (in addition to the disk space requirement for the Rational® environment), plus additional space for the installation options that are selected. For installation purposes, an additional 800 MB of temporary space is required on the drive specified in the TMP environment variable.
  • A sound card with speakers.
  • A microphone (if recording speech is desired).

Testing speech recognition and text-to-speech applications is supported using the speech engines provided in the WebSphere Voice Toolkit. These engines support the use of multiple national languages.

Software requirements

WVR for AIX V4.2.2

Mandatory installation requirement: Telephony and/or networking skills for connection to networks

Mandatory software requirement: AIX V5.2 (5765-E62) with minimum Maintenance Level 2 or AIX V5.3 (5765-G03) with minimum Maintenance Level 2.

LPAR is supported only on AIX 5.3.

Note: System units with telephony adapters installed must use a 32-bit kernel.

Optional software requirements

  • HACMP™, V5.1 — Customers requiring high availability using a redundant NFS and DB2® server
  • Visual Age C++, V6.0 compiler — Custom server development
  • WebSphere Voice Server V4.2 or V5.1.3 — Customers requiring text-to-speech and voice recognition
  • WebSphere Application Server
  • IBM Communications Server for AIX, V6.1 — Host communication using terminal emulation
  • JAWS screen reader on a PC for accessibility — For more information visit

Unified Messaging for WVR V4.2

The optional Unified Messaging for WVR remains at the V4.2 level. It functions the same with WVR V4.2.2 as it does with WVR V4.2.

Mandatory software requirement: WVR for AIX V4.2.2 (5724-I07)

Optional software requirements

  • Single System Image (SSI) servers recommended to use 64-bit support (AIX kernel) and JFS2.
  • WebSphere MQSeries®, V5.3 — WebSphere MQSeries is only required if the customer wishes to use the XML provisioning capability provided by Unified Messaging for WVR. WebSphere MQSeries license is required to be purchased separately.
  • J2EE 1.3-compliant web application server software to host the Unified Messaging for WVR Voice interface; for example, WebSphere Application Server V5.0.
  • Local Number Portability (LNP) Server for SMDI. A sample LNP Server is provided.

WebSphere Voice Toolkit V6.0.1

Mandatory software requirements

  • Microsoft™ Windows™ XP (Service Pack 1, or later)
  • An existing installation of the Rational Software Development Platform 6.0

    This includes Rational Web Developer (RWD), Rational Application Developer (RAD, or Rational Software Architect (RSA). The toolkit installation program does not permit installation onto any other platform.

Testing speech recognition and text-to-speech applications is supported using the speech engines provided in the WebSphere Voice Toolkit. These engines support the use of multiple national languages.

Limitations: For additional information refer to Usage restrictions in the Terms and conditions section of this announcement, or to the License Information Document that is available on the IBM Software License Agreement Web site

Planning information

Customer responsibilities: Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging

The WVR for AIX V4.2.2 package contents are as follows:

  • WVR for AIX V4.2 CD-ROM #1
  • WVR for AIX V4.2 CD-ROM #2
  • WVR for AIX V4.2 CD-ROM #3
  • WVR for AIX V4.2 CD-ROM #4
  • WVR for AIX V4.2 CD-ROM #5
  • WVR for AIX V4.2 Services Updates CD-ROM #6
  • WVR for AIX V4.2 Publications CD-ROM
  • WVR for AIX V4.2 Important Information Flyer

The contents of the Unified Messaging for WVR for AIX remain at V4.2 with the contents as follows:

  • Unified Messaging for WVR for AIX, V4.2 CD-ROM
  • Unified Messaging for WVR for AIX, V4.2 Publications CD-ROM
  • Unified Messaging for WVR for AIX, V4.2 Important Information Flyer

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

                                               Product
Licensed function title       Product group    category
 
IBM Unified Messaging for     IBM Pervasive    WebSphere
 WebSphere Voice Response      Computing        Voice
                               Division         Response
WebSphere Voice Response      IBM Pervasive    WebSphere
 for AIX                       Computing        Voice
                               Division         Response
 
Program name                  PID              Charge unit
                              number           description
 
IBM Unified Messaging for     5724-I07         Mailbox(es)
 WebSphere Voice Response
WebSphere Voice Response      5724-I07         AIX per Port
 for AIX

Charge metrics definitions

WebSphere Voice Response for AIX V4.2.2

Per telephony port user

Unified Messaging for WVR V4.2

Per mailbox user

Passport Advantage program licenses

WebSphere Voice Response

                                                  Part
Description                                       number
 
WebSphere Voice Response for AIX
 
WS Voice Response PA AIX per Port                 D5146LL
 License & SW Maintenance 12
 Months
WS Voice Response PA AIX per Port                 E00A7LL
 SW Maintenance Annual Renewal
WS Voice Response PA AIX per Port                 D5148LL
 SW Maintenance Reinstatement 12
 Months
 
IBM Unified Messaging for WebSphere Voice Response
 
Unified Messaging PA per Mailbox                  D5207LL
 License & SW Maintenance 12
 Months
Unified Messaging PA per Mailbox                  E00M4LL
 SW Maintenance Annual Renewal
Unified Messaging PA per Mailbox                  D5209LL
 SW Maintenance Reinstatement 12
 Months

Passport Advantage supply

                                                  Part
Description                                       number
 
WS Voice Response for AIX V4.2.2
 
Media Pack English U.S. AIX 5L(TM), V5            BA0GNNA
 CD ROM Digital Disk -- ISO 9660
 Standard V4.2.2

The media pack for Unified Messaging for WebSphere Voice Response remains at V4.2.0:

                                                  Part
Description                                       number
 
Unified Message V4.2.0                            BK05JNA
 Media Pack English U.S. AIX V5.x
 CD-ROM Digital Disk -- ISO 9660
 Standard V4.2.0

Passport Advantage customer: media pack entitlement details

Customers with active maintenance or subscription for the product listed are entitled to receive the corresponding media pack.

WS Voice Response for AIX V4.2.2

Entitled maintenance                                  Part
offerings description     Media packs description     number
 
IBM WBSP VOICE RESPONSE   WS Voice Response for AIX   BA0GNNA
 AIX                      English US AIX 5L, V5
                          CD-ROM Digital Disk —
                          ISO 9660 Standard

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement (IPLA). Proofs of Entitlement (PoE) are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License information form numbers

                            Program     Form
Program name                number      number
 
WebSphere Voice Response    5724-I07    WVR:
                                        L-AFOS-6HXR A
                                         — UM:
                                         L-AFOS-5Z4E 3

On or near the planned availability date, the license information will be available for review on the IBM Software License Agreement Web site

Limited warranty applies: Yes

Warranty: This program includes a warranty for one year from acquisition from IBM or an authorized IBM Business Partner. For one year from acquisition of the program, this warranty provides the customer with access to databases containing program information and FAQs, including any known fixes to defects, which the customer can download or otherwise obtain and install.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.

  • For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the Program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes and through the Passport Advantage Web site at

Usage restriction: Yes

Refer to the IPLA License Information document for details about terms and conditions or possible usage restrictions.

Software maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the IBM International Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service provides voice and electronic access to IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each Program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries™ Software Maintenance applies: No

Educational allowance available

Not applicable.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Business Partner information

If you are an IBM Business Partner — Distributor for Workstation Software acquiring products from IBM, you may link directly to Business Partner pricing information. An ID and password are required (use IBM ID).


 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  callserv@ca.ibm.com
 Mail:      IBM Americas Call Centers
            Dept. Teleweb Customer Support, 9th floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
IBMLink, HACMP, AIX 5L, iSeries, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
WebSphere, AIX, Passport Advantage, eServer, pSeries, IntelliStation, Rational, DB2, MQSeries, and PartnerWorld are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are trademarks of Intel Corporation.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

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