IBM WebSphere Application Server Community Edition 1.0 and IBM Support for Apache Geronimo speeds application deployment
IBM United States Software Announcement 205-295November 15, 2005
 ENUS205-295.PDF (52KB)
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At a glance
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| At a glance |
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WebSphere Application Server Community Edition is a lightweight J2EE application server based on open source from the Apache Software Foundation:
- Readily accessible, innovative technology without upfront costs
- Delivers trusted technical support available from IBM, one of the market leaders in application server middleware
IBM Support for Apache Geronimo delivers world-class technical support for Apache Geronimo, the open source J2EE server project from the Apache Software Foundation:
- Helps enable corporate developers to develop, deploy, and migrate their applications to a Apache Geronimo server
- Helps make Apache Geronimo a more viable option for deployment
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
800-IBM-CALL
(Reference: SE001).
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| Overview |
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WebSphere® Application Server Community Edition is a lightweight Java 2 Platform and Enterprise Edition (J2EE) application server built on Apache Geronimo technology designed to help you accelerate your enterprise's development and deployment efforts. It harnesses the latest innovation from the open source community to deliver a readily accessible and flexible foundation for building Java™ applications.
Support for WebSphere Application Server Community Edition offers world-class support from IBM, designed to give you reliable assistance and timely problem resolution from our team of expert support professionals and developers.
Support for Apache Geronimo offers expert technical support for Apache Geronimo, the open source
application server project from the Apache Software Foundation. Using this technical support, you
can confidently develop and deploy your Web and J2EE applications using an Apache Geronimo server.
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| Key prerequisites |
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For details, refer to the
Hardware requirements
and
Software requirements
sections.
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| Planned availability date |
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November 15, 2005, electronic software delivery
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| Description |
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WebSphere Application Server Community Edition V1.0
Key features include:
- J2EE 1.4-compatible (with support for IBM and Sun JDKs)
- Eclipse plug-in for creating, deploying, and debugging your WebSphere Application Server Community Edition applications
- Support for Apache Tomcat
- Integrated Cloudscape™ database for supported use in development and production
- Database support for Oracle, Microsoft™ SQL Server, and MySQL
- Run-time customization
- User management
- Centralized configuration and control through administrative console (technology preview)
- Migration aids from Gluecode Standard Edition, Apache Geronimo, and Apache Tomcat
- Convenient access to product binaries and source code
Key benefits include:
- Delivers world-class support for those that need it
- Lets you get started without upfront costs
- Easy to install and use
- Allows you to customize according to your needs
- Lets you focus on core capabilities
- Delivers a clear path to advanced capabilities through the WebSphere Family middleware portfolio
For additional information, visit
WebSphere Application Server Community Edition — Support Offering Terms:
- IBM clients: IBM will deliver consistent with the support tier purchased, support only for those support issues that arise on copies of WebSphere Application Server Community Edition installed on the servers (up to 4 CPU per server) and based on your purchased WebSphere Application Server Community Edition support contract.
- Independent Software Vendor (ISV), Systems Integrator (SI) or Solution Provider: IBM will deliver, consistent with the support tier purchased, support only for support issues that arise during the internal development, and maintenance phase of your solutions for your users, on copies of WebSphere Application Server Community Edition installed on the servers (up to four CPUs per server) and based on your purchased WebSphere Application Server Community Edition support contract. You are restricted from contacting IBM with support issues that may arise from your user's usage of WebSphere Application Server Community Edition unless you have an OEM contract for WebSphere Application Server Community Edition.
The annual, renewable subscription support offering is priced per server. You are limited to use on a four CPU server (or less). Otherwise, a special bid is required.
Technical support is provided in English and IBM Support for WebSphere Application Server Community Edition is available for purchase worldwide. The offering can be purchased via Passport Advantage® Express or Passport Advantage.
The Enhanced and Elite support tiers include a specific number of developer incidents, which deliver assistance with finding answers to specific programming questions and "best practice" usage of the product's API. This assistance is intended to cover specific and short duration questions or issues. It is not intended to cover issues that require or are best resolved by having program design reviews.
IBM will deliver a list of supported versions, releases or modifications of WebSphere Application Server Community Edition via the WebSphere Application Server Community Edition specific page on the IBM Support Site.
Each identified supported version or release of WebSphere Application Server Community Edition will be supported for a minimal of 18 months from the date of its release.
IBM will make fixes available to WebSphere Application Server Community Edition users via the WebSphere Application Server Community Edition support Web page at
Technical support for WebSphere Application Server Community Edition is delivered as an annual subscription and priced per server. Support is delivered via our remote support teams. There are three tiers of support: Entry, Enhanced, and Elite. The following table summarizes the support offering:
Support details IBM Entry IBM Enhanced IBM Elite
Support for Support for Support for
WebSphere WebSphere WebSphere
Application Application Application
Server Server Server
Community Community Community
Edition Edition Edition
Technical
Support
Availability Worldwide Worldwide Worldwide
Support 8:00 am-5:00 pm 8:00 am-5:00 pm 24 x 7 x 365
Hours Monday-Friday Monday-Friday (for
(Customer time (Customer time Severity 1
zone, excluding zone, excluding issues)
holidays) holidays)
Voice No Yes Yes
Submission
Hotline
Electronic Yes Yes Yes
Submission
Response Time 8 business 4 business 2 business
hours hours hours **
Support Details IBM Entry IBM Enhanced IBM Elite
Support for Support for Support for
WebSphere WebSphere WebSphere
Application Application Application
Server Server Server
Community Community Community
Edition Edition Edition
Technical Unlimited Unlimited Unlimited
Support
Incident Limit
Technical 1 2 Unlimited
Contacts
Development per
Assistance
Developer to 0 3 5
Developer
Incidents
Expert No Yes Yes
Development
Assistance*
Application No Yes Yes
Design and
Architecture
Assistance*
Deployment and No Yes Yes
Configuration
Assistance*
Performance No Yes Yes
Tuning
Assistance*
Defect
Resolution
Defect Yes Yes Yes
Submissions
Tracked Online
Defect Patch Yes Yes Yes
Fixes Available
Online
Critical Defect Yes Yes Yes
Workaround
Development
Defect Fixes Yes Yes Yes
Submitted to
Applicable
Community
Projects
Fixes provided Yes Yes Yes
for older
supported
releases
Learning and
Self Service
Online Yes Yes Yes
Documentation
Access to Yes Yes Yes
Technical
Articles on IBM
Software
Support Web
sites
Access to Yes Yes Yes
Technical
Forums on IBM
DeveloperWorks
Access to Yes Yes Yes
Relevant IBM
DeveloperWorks
Newsletters
Access to Yes Yes Yes
Technical
Web broadcasts
and
Events
Professional Yes Yes Yes
Services
Offerings
Available
(Additional
Charge)
Pricing
Per Server Yes Yes Yes
Pricing (Up to
4 CPUs per
Server)
* Covers specific and short duration questions or issues,
and is not intended to cover issues requiring or best
resolved by having extended program design reviews.
** Faster Response times available with special bid
For additional information, visit
IBM Support for Apache Geronimo
For a detailed description of IBM Support for Apache Geronimo, visit
With this announcement, IBM Support for Apache Geronimo will be extended worldwide. In addition, developer assistance will also be available to offer assistance with finding answers to specific programming questions and "best practice" usage of the product's API. This assistance is intended to cover specific and short duration questions or issues. It is not intended to cover issues that require or are best resolved by having extended program design reviews. Support terms will be modified as follows:
IBM Entry Support for IBM Enhanced Support
Support Details Apache Geronimo for Apache Geronimo
Technical Support
Availability Worldwide Worldwide
Support Hours 8:00 am-5:00 pm 8:00 am-5:00 pm
Monday-Friday Monday-Friday
(Customer time zone, (Customer time zone,
excluding holidays) excluding holidays)
Voice Submission No Yes
Hotline
Electronic Submission Yes Yes
Response Time 8 business hours 4 business hours
Technical Support Unlimited Unlimited
Incident Limit
Technical Contacts 1 2
Developer Assistance
Developer to 0 3
Developer Incidents
Expert Development No Yes
Assistance*
Application Design No Yes
and Architecture
Assistance*
Deployment and No Yes
Configuration
Assistance*
Performance Tuning No Yes
Assistance*
Defect Resolution
Defect Submissions Yes Yes
Tracked Online
Defect Patch Fixes Yes Yes
Available Online
Critical Defect Yes Yes
Workaround
Development
Defect Fixes Yes Yes
Submitted to
Applicable Community
Projects
Fixes provided for Yes Yes
older supported
releases
Learning and Self
ServiceOnline
Documentation Yes Yes
Access to Technical Yes Yes
Articles on IBM
Software Support Web
sites
Access to Technical Yes Yes
Forums on IBM
DeveloperWorks
Access to Relevant Yes Yes
IBM DeveloperWorks
Newsletters
Access to Technical Yes Yes
Webcasts and Events
Professional Services Yes Yes
Offerings Available
(Additional Charge)
IBM Entry Support for IBM Enhanced Support
Support Details Apache Geronimo for Apache Geronimo
Pricing:
Per Server Pricing Yes Yes
(Up to 4 CPUs per
Server)
* Covers specific and short duration questions or issues,
and is not intended to cover issues requiring or best
resolved by having extended program design reviews.
** Faster Response times available with special bid
Section 508 of the U.S. Rehabilitation Act
Support for WebSphere Application Server Community Edition is capable as of November 15, 2005, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM Web site
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| Product positioning |
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WebSphere Application Server Community Edition focuses on developers who are interested in an offering blending the best of open source with the stability and usability of commercial features and support. These developers may reside in a variety of different companies, from mid-market businesses to large enterprises, or could be ISVs to Systems Integrators but there are common characteristics:
- Have deep Java skill sets in-house or access to Java skills through trusted partners
- Need quick, frictionless access to application server technology with no upfront costs
- Need a highly customizable application server that can be tailored to the specific needs of your particular project
- May need small footprint application server that can be easily embeddable for client solutions
Support for Apache Geronimo focuses on developers with similar characteristics and who have a preference for using pure open source. Support for Apache Geronimo is attractive to developers who have the common requirements because it gives them flexible options. These options allow them to select a support plan based on their business requirements. They can optimize the value they get from the open source community and IBM, to give them unparalleled choice on software and choice on support.
Trademarks
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| Education support |
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WebSphere® Application Server Community Edition product education will be provided through the product Web site and via technical articles and online tutorials on the IBM developerWorks™ Web site.
For more information, visit
Apache Geronimo product education will be provided through technical articles and online tutorials on the IBM developerWorks Web site.
For more information, visit
JStart services: The Customer Innovation Team (CIT) jStart team will deliver the following service offerings to accelerate your development and deployment of your Web and Java™ 2 Platform, Enterprise Edition (J2EE) applications using Apache Geronimo or WebSphere Application Server Community Edition:
- Customer Requirements Workshop
- Architecture and Design Review (ADR)
- Migration planning and implementation assistance
- Application building Engagement
Customer Requirements Workshop: The IBM jStart team will deliver a collaborative workshop with your staff. The IBM jStart team will work with your organization to understand your current application/middleware architecture, the goals of your IT organization, and the benefits that Apache Geronimo or WebSphere Application Server Community Edition can deliver to your company.
The IBM jStart team will synthesize your input and create recommendations to enhance your IT environment. This will help your company achieve the goals that laid out in the workshop. The workshop can either be project-specific or can address the broader IT organization.
Architecture and Design Review: The IBM jStart team will work with your organization to understand your current application/middleware architecture, the goals of your IT organization, and the benefits that Apache Geronimo or WebSphere Application Server Community Edition can deliver to your company.
Migration Planning and Implementation Assistance: To migrate applications from alternative application servers such as Tomcat, JBoss, and BEA to Apache Geronimo and WebSphere Application Server Community Edition, the IBM jStart team will offer migration assistance from the planning and design stage to the implementation and code manipulation stage.
Application building engagement: These engagements are specifically focused on building and deploying applications that leverage Apache Geronimo or WebSphere Application Server Community Edition to solve specific client problems.
For additional detail on the IBM services offerings for WebSphere Application Server Community Edition, visit
For information on jStart services for Apache Geronimo, visit
For additional information on jStart services, visit
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| Offering Information |
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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| Publications |
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No publications are shipped with these products.
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| Technical information |
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Hardware requirements
For information on hardware requirements for WebSphere Application Server Community Edition, visit
For information on hardware requirements for IBM support for Apache Geronimo, visit
Software requirements
For information on software requirements for WebSphere Application Server Community Edition, visit
For information on software requirements for Support for Apache Geronimo, visit
Planning information
Direct customer support: Technical product support for WebSphere Application Server Community Edition and Apache Geronimo is delivered electronically or via phone depending on your subscription level. Refer to the Description section for more information.
Packaging: WebSphere Application Server Community Edition and Support for Apache Geronimo Support Offerings include:
- Welcome letter
- Cover letter
- Proof of entitlement (PoE)
- Order confirmation
- Technical support welcome letter (sent with the first order)
- Remote Technical Software Support for Selected Support (Support Only) Offerings (sent with initial and every subsequent order)
Note: The Passport Advantage Express welcome letter will only be sent if it is the first Passport Advantage Express purchase.
Security, auditability, and control
WebSphere Application Server Community Edition uses the security and auditability features of the respective operating systems.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
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| Ordering information |
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This product is only available via Passport Advantage or Passport Advantage Express. It is not available as shrinkwrap.
Limited warranty: IBM warrants that it provides IBM Software Maintenance and selected support using reasonable care and skill. This warranty is your exclusive warranty and replaces all other warranties or conditions, express or implied, including, but not limited to, the implied warranties or conditions of merchantability and fitness for a particular purpose.
Product information
Licensed function Product
title group Product category
IBM Elite Support for WebSphere WebSphere
WebSphere Application Application Servers
Server Community
Edition
IBM Enhanced Support WebSphere WebSphere
for Apache Geronimo Application Servers
IBM Enhanced Support WebSphere WebSphere
for WebSphere Application Servers
Application Server
Community Edition
IBM Entry Support for WebSphere WebSphere
Apache Geronimo Application Servers
IBM Entry Support for WebSphere WebSphere
WebSphere Application Application Servers
Server Community
Edition
Charge unit
Program name PID number description
IBM Elite Support for 5724-N12 Server(s)
WebSphere Application
Server Community
Edition
IBM Enhanced Support 5724-M93 Server(s)
for Apache Geronimo
IBM Enhanced Support 5724-N45 Server(s)
for WebSphere
Application Server
Community Edition
IBM Entry Support for 5724-M97 Server(s)
Apache Geronimo
IBM Entry Support for 5724-N44 Server(s)
WebSphere Application
Server Community
Edition
Charge metrics definitions
"Per server"
Any machine on which a program or a component of a program is run. A PoE is evidence of your authorization to use a program and is required for each server on which the program is run.
- Programs are "installed" onto a storage device which may or may not be part of the Server, thus, "run" is important here as the program may be stored on a CD, Storage Area Network (SAN), available via SCSI... and so on.
- The number of partitions or processors on the server is irrelevant.
- Where "blade" technology is employed, each "blade" is considered a separate Server.
Passport Advantage program licenses
Part
Description number
IBM Elite Support for WAS Community Edition
IBM Elite Support for WebSphere D56T7LL
App Svr Community Ed SRVR SW
SUPT 12 Months
IBM Enhanced Support for Apache Geronimo
IBM Enhanced Support for Apache D55FRLL
Geronimo per Server 12 mo
IBM Enhanced Support for WAS Community Edition
IBM Enhanced Support for WebSphere D56T9LL
App Svr Com Ed Srvr SW Support 12 Mo
IBM Entry Support for Apache Geronimo
IBM Entry Support for Apache D55K3LL
Geronimo per Server 12 mo
IBM Entry Support for WAS Community Edition
IBM Entry Support for WebSphere D56T8LL
App Svr Community Ed Srvr SW
Supt 12 Month
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| Terms and conditions |
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This product is only available via Passport Advantage or Passport Advantage Express. It is not available as shrinkwrap.
Limited warranty:
IBM warrants that it provides IBM Software Maintenance and selected support using reasonable
care and skill. This warranty is your exclusive warranty and replaces all other warranties or
conditions, express or implied, including, but not limited to, the implied warranties or conditions
of merchantability and fitness for a particular purpose.
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| IBM Electronic Services |
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IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support available on the IBM eServer® platform. These services provide the opportunity for greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by clients to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, client-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit
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| Prices |
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The prices provided in this announcement are suggested retail prices for the U.S. and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
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| Order now |
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To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Americas Call Centers
Dept. Teleweb Customer Support, 9th floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: SE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
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