IBM Tivoli Composite Application Manager for WebSphere V6.0 delivers a powerful solution for managing the availability and performance of WebSphere applications

IBM United States Software Announcement 205-241
September 27, 2005

 

 ENUS205-241.PDF (123KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link IBM Tivoli Enhanced Value-Based Pricing
TOC link Planned availability dates TOC link Ordering information
TOC link Description TOC link IBM Electronic Services
TOC link Product positioning TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
Printable version Printable version

(Corrected on February 24, 2006)

IBM Tivoli Composite Application Manager for CICS Transactions (5698-A69) and IBM Tivoli Composite Application Manager for IMS Transactions (5698-A70) have been added to the migration table in the Description section.

(Corrected on October 28, 2005)

Change made in the Section 508 of the U.S. Rehabilitation Act
 

At a glance

Key features of IBM Tivoli Composite Application Manager for WebSphere V6.0:

  • Helps quickly identify application and server-level problems that impact end-user experience
  • Helps monitor the health of production WebSphere and J2EE applications using light-footprint agents
  • Integrates easily with Tivoli Enterprise™ Portal
  • Delivers low-level application trace data to Rational® Eclipse developer tools when used in combination with IBM Tivoli Composite Application Manager for Response Time Tracking
  • Leverages powerful memory diagnostic tools
  • Views flows of transactions that span from J2EE into other back-end systems, including CICS and IMS environments
  • Creates reports that can reveal performance trends with deep-dive analytical views

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM Tivoli® Composite Application Manager for WebSphere® V6.0 delivers advanced monitoring and management of WebSphere-based Java™ 2 Platform Enterprise Edition (J2EE) applications. It includes diagnostic, reporting, analysis, and problem resolution tools that help detect, analyze, and repair WebSphere performance issues in production and test environments. It also helps maintain high standards of uptime, performance, and responsiveness on both mainframe and distributed systems in WebSphere-based J2EE environments and assists in the performance and analysis of composite transactions that extend beyond J2EE to Customer Information Control System (CICS®) and Information Management System (IMS™) environments.

IBM Tivoli Composite Application Manager for CICS Transactions V6.0 and IBM Tivoli Composite Application Manager for IMS Transactions V6.0 are optional, separately orderable host-based data collectors that complement the function of IBM Tivoli Composite Application Manager for WebSphere V6.0. They can send correlated, real-time transaction performance metrics to the IBM Tivoli Composite Application Manager for WebSphere V6.0 J2EE-based managing server.

Designed for application support, test, and development teams, IBM Tivoli Composite Application Manager for WebSphere V6.0 helps you gain deep insight into the health of your production and pre-production environments by using key performance metrics that help pinpoint the source of bottlenecks or other defects in application code, server resource, and external system dependencies.

Server-side Java applications are complex and often interact with tightly coupled data resources such as databases, application integration middleware, and back-end systems like CICS and IMS. IBM Tivoli Composite Application Manager for WebSphere V6.0, IBM Tivoli Composite Application Manager for CICS Transactions V6.0, and IBM Tivoli Composite Application Manager for IMS Transactions V6.0 can help manage and monitor these systems by efficiently capturing and reporting both J2EE resource metrics as well as most discreet, instance-level (transaction) events, thus helping application support teams and subject matter experts rapidly identify and fix a wide range of performance problems.
 
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Key prerequisites

Refer to the Software requirements section.


 
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Planned availability dates

For the distributed platform:

  • November 8, 2005: Electronic
  • November 18, 2005: Media

For the host platform:

  • November 18, 2005: Media


 
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Description

IBM Tivoli Composite Application Manager for WebSphere V6.0 is part of the IBM Tivoli Composite Application Manager family of products that are designed to help manage and monitor complex J2EE business applications, including those that span outside of J2EE into back-end middleware environments such as CICS and IMS. IBM Tivoli Composite Application Manager for WebSphere V6.0 natively provides complete visibility into the state of the monitored resources as well as instance-level data from live applications running in test or production.

IBM Tivoli Composite Application Manager for WebSphere V6.0 makes it easier for you to manage your applications by eliminating the need to touch application code every time it cycles through a change process. This approach dramatically helps reduce the effort and expense incurred as you deploy new or updated versions of your applications, which is in contrast to other offerings that force users to perform additional steps such as recompiling, analyzing which classes and methods have been changed or added, and reinstrumenting those parts of the application so they can be visible to the management product.

IBM Tivoli Composite Application Manager for WebSphere V6.0 correlates deep-dive performance data gathered across multiple middleware environments (J2EE, CICS, IMS, and IBM WebSphere Portal) to help pinpoint hotspots in application code, regardless of how deep or in which run time. Administrators who are not familiar with an application's structure can use method-level diagnostics to help identify problems in the code and pass information to the appropriate application specialist or developer. This ability to monitor composite (multitier, partitioned) applications helps users untangle complex transactions, by viewing correlated traces of transactions that traverse through and across J2EE, by displaying both method and non-J2EE native program level invocations throughout the entire lifecycle of the transaction. Done from a single Web-based console, this helps make it possible to spot and isolate performance problems within complex transactions that would otherwise not be visible from a J2EE-only product.

IBM Tivoli Composite Application Manager for WebSphere V6.0 collects application data natively at the instance level which makes all code paths and call trees visible to the application monitor, not just those that have been instrumented. Advanced agent-based data collector technology is used to parse each transaction and evaluate it based on user-defined criteria to help detect if there is a performance issue present. For example, if an application support analyst suspects that there is a problem with specific customer "sell" transactions, the actual elapsed time for every sell event can be monitored. The analyst can also clock the central processing unit (CPU) consumed by each method invocation to quickly narrow down a problem event that takes place within tens of thousands of methods that support the sell invocation. Problem resolution time and effort can be greatly reduced; and, in combination with IBM Tivoli Composite Application Manager for Response Time Tracking, the analyst can help to fix problems by providing the granular detail directly to a developer without having to recreate the problem on the programmer's desktop.

Managing server and data collectors

IBM Tivoli Composite Application Manager for WebSphere V6.0 is a multitier monitoring infrastructure that consists of a J2EE-based managing server (the back-end component) and data collectors (agents) that are deployed to each monitored server, including optional CICS and IMS hosts. You must separately order the CICS and IMS host data collectors by specifying the following products as applicable:

  • IBM Tivoli Composite Application Manager for CICS Transactions V6.0
  • IBM Tivoli Composite Application Manager for IMS Transactions V6.0

For high availability and failover, managing server components implemented in Java can be distributed over multiple systems and the performance database can optionally reside on a dedicated server. Collection agents send real-time performance metrics to the managing server over network connections, providing availability, system resource, application event, and query-based data from the monitored application servers; and covering all application code running on production, testing, or development servers.

Managing console graphical interface

Deep-dive J2EE analytical data is displayed on the managing console which provides a single interface into all managed environments, J2EE servers, clusters, control regions, and other managed environments outside of J2EE such as CICS and IMS. The console is 100% HTML-based and uses JavaScript for page logic and menu-based navigation. There is never a requirement for thick-client desktop software or browser plug-in.

The managing console is highly graphical and provides numerous pages of meters, bars, charts, buttons, and other easy-to-understand controls. Data is also displayed in various tabular formats, many of which are hyperlinked or associated with drop-down menus to obtain deep performance data. The managing console is designed for users of varying disciplines across the software lifecycle to help quickly identify problematic areas of application performance and it scales to handle very large program traces.

Portal-based user interface for management and correlation

IBM Tivoli Composite Application Manager for WebSphere V6.0 is bundled with new IBM Tivoli Monitoring V6.1 infrastructure components that enable it to access the Tivoli Enterprise Portal (formerly CandleNet® Portal or CNP). These components are part of the IBM Tivoli Monitoring V6.1 solution package delivered with IBM Tivoli Composite Application Manager for WebSphere V6.0, and help provide key business performance metrics for enhanced visualization and correlation with other IBM Tivoli Monitoring V6.1 monitored systems. Specifically, the IBM Tivoli Monitoring V6.1 solution package includes:

  • IBM Tivoli Monitoring V6.1 foundation release
  • Tivoli Enterprise Portal
  • Tivoli Enterprise Monitoring Agent (TEMA)
  • IBM Tivoli Monitoring V6.1 Management Server

Note: Licensees of IBM Tivoli Composite Application Manager for WebSphere V6.0 will receive a limited use, no-charge license of IBM Tivoli Monitoring V6.1 bundled with IBM Tivoli Composite Application Manager for WebSphere V6.0 for distributed environments. IBM Tivoli Monitoring Services on z/OS® V6.1 is available for host environments and must be separately ordered by specifying program number 5698-A79. These limited use licenses are available at no charge, subject to use restrictions. You are not authorized to access or use, in any manner, certain components that are contained in these solution packages, including the monitoring agents (such as the operating system agents for Microsoft™ Windows™, UNIX®, UNIX Log, and i/5) and the IBM Tivoli Universal Agent, unless you have paid for a license for IBM Tivoli Monitoring V6.1 and, if applicable, IBM Tivoli Monitoring Universal Agent. Refer to the License Information document for terms applicable to these programs.

IBM Tivoli Composite Application Manager for WebSphere V6.0 includes collection agents that directly provision the IBM Tivoli Monitoring V6.1 infrastructure by supplying performance data to the managing server, which can then be visualized in the Tivoli Enterprise Portal. This allows operations and support teams to create "workspaces" within the portal to visually manage and correlate critical metrics derived from managed J2EE servers, as well as any other systems monitored by IBM Tivoli OMEGAMON® technologies. By monitoring trends from resources like connection pools and Java virtual machine (JVM) memory functions, users can track the health of servers and automate event management by creating "situations" within the portal that provide alerts or autonomic "take actions" to keep systems running smoothly and adhering to service level objectives.

Some of the key Tivoli Enterprise Portal workspaces include:

  • Application server summary
  • Application summary
  • Application health trend
  • Application server health
  • Memory analysis
  • Response analysis (trends for request types such as Enterprise JavaBeans (EJB), Java database connectivity (JDBC), and so on)
  • Resource analysis
  • JDBC query analysis

These workspaces help operations and administrations staff avoid the inefficient task of wading through simplistic "red light/green light" indicators on a server-by-server basis to begin a problem diagnosis process. Such approaches do not scale when monitoring large numbers of systems common to most data centers, such as distributed clusters connected to mainframes and other systems. IBM Tivoli Composite Application Manager for WebSphere V6.0 helps solve this problem by providing an intelligent interface that presents the appropriate information needed by application support teams and developers to quickly diagnose the root cause of performance issues and fix or enable a workaround for a problem.

Summary of key features and benefits

Benefits of key features of IBM Tivoli Composite Application Manager for WebSphere V6.0:

Feature: Helps quickly identify application and server-level problems that impact end user experience.

Benefit: Can result in shortened problem resolution times and help decrease support costs.

Feature: Helps monitor the health of production WebSphere and J2EE applications using light-footprint agents.

Benefit: Agents can capture rich transactional data and perform corrective actions when threshold conditions are exceeded.

Feature: Integrates easily with Tivoli Enterprise Portal.

Benefit: Can provide IT operations and support teams with visual data to quickly help spot trends pointing to delays or other symptoms stemming from a wide range of potential failure points.

Feature: Delivers low-level application trace data to Rational Eclipse developer tools when used in conjunction with IBM Tivoli Composite Application Manager for Response Time Tracking.

Benefit: Furnishes application teams with live production data to quickly help access and make fixes to application code, and in most cases, eliminating the need to recreate a problem.

Feature: Leverages powerful memory diagnostic tools.

Benefit: Helps IT staff quickly spot memory leaks and then determine the specific Java classes responsible.

Feature: Views flows of transactions that span from J2EE into other back-end systems.

Benefit: In addition to J2EE, includes fully correlated traces of execution steps within CICS and IMS environments, drawing on advanced native transaction collection agents within these middleware systems.

Feature: Creates reports that can reveal performance trends with deep-dive analytical views.

Benefit: Reports can be decomposed by application, transaction, and server-down to instance-level method traces.

Migration information for host products

If you have the current offerings listed in the following table, you are entitled to IBM Tivoli Composite Application Manager for WebSphere V6.0, IBM Tivoli Composite Application Manager for CICS Transactions V6.0, and IBM Tivoli Composite Application Manager for IMS Transactions V6.0. You can migrate your use entitlements based on the current subscription and support pricing of the replacement offering. You must be current on maintenance to be eligible for migrations. If you are not current on maintenance, you will have to pay a get-current or maintenance reinstatement fee.

The migration is for the same capacity as currently licensed when converted to the pricing metric announced for the replacement offering. You will be migrated to ensure that you are entitled to use the software on the same systems that you are currently managing (for example, for the host product, MSU quantities will be adjusted where required).

Existing entitlement              Replacement entitlement
 
License   S&S      Program        License  S&S      Program
PID       PID      description    PID      PID      description
 
5697-J18  5697-H80 IBM WebSphere  5698-A71 5698-S83 IBM Tivoli
                    Studio                           Composite
                    Application                      Application
                    Monitor                          Manager for
                                                     WebSphere
                                                     V6.0
 
5608-C12  5608-S79 IBM Tivoli     5698-A71 5698-S83 IBM Tivoli
                    OMEGAMON XE                      Composite
                    for WebSphere                    Application
                    Application                      Manager for
                    Server                           WebSphere
                                                     V6.0
 
5697-J17  5655-L52 IBM WebSphere  5698-A69 5698-S81 IBM Tivoli
                    Studio                           Composite
                    Application                      Application
                    Monitor Data                     Manager
                    Collector                        for CICS
                    for CICS                         Transactions
                                                     V6.0
 
5697-J01  5697-J02 IBM WebSphere  5698-A70 5698-S82 IBM Tivoli
                    Studio                           Composite
                    Application                      Application
                    Monitor Data                     Manager
                    Collector                        for IMS
                    for IMS                          Transactions
                                                     V6.0

Section 508 of the U.S. Rehabilitation Act

IBM Tivoli Composite Application Manager for WebSphere V6.0 (host z/OS), IBM Tivoli Composite Application Manager for CICS Transactions V6.0, and IBM Tivoli Composite Application Manager for IMS Transactions V6.0 are capable as of September 27, 2005, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via IBM's Web site at the following

Value Unit-based pricing for host products

Value Unit pricing for eligible zSeries® IPLA programs enables a lower cost of incremental growth and enterprise aggregation. Each zSeries IPLA product with Value Unit pricing has a single price per Value Unit and a conversion matrix, called Value Unit Exhibit, for converting from some designated measurement to Value Units. Most commonly Millions of Service Units (MSUs) is the measurement designated by IBM to be converted to Value Units. Some other measurements are engines or messages. Since MSUs are the most common measurement, that measurement will be used for the remainder of this description.

Value Unit pricing offers price benefits for customers. For each zSeries IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the "required license capacity". Each of the various Value Unit Exhibits stipulate that the larger your required license capacity, the fewer Value Units per MSU you will need. Value Unit Exhibits are uniquely identified by a three digit code and referred to using the nomenclature VUExxx, where xxx is the three digit code.

Subsequent acquisitions of Value Unit priced programs offers additional price benefits for customers. The quantity of each zSeries IPLA program that you have acquired is referred to as "entitled license capacity". If you wish to grow your entitled license capacity for a zSeries IPLA program, the calculation to determine additional needed Value Units is based upon the number of Value Units already acquired.

For each zSeries IPLA program with Value Unit Pricing, you should:

  • Determine the required license capacity, in MSUs
  • Aggregate the MSUs across the enterprise
  • Convert the total MSUs to Value Units, using the applicable Value Unit Exhibit, and
  • Multiply the price per Value Unit by the total number of Value Units to determine the total cost.

To simplify conversion from the designated measurement to VUs or vice-versa, use the Value Unit Converter Tool. For additional information or to obtain a copy of the Value Unit Converter Tool, visit the Value Unit Converter Tool Web site

Note that Value Units of a given product cannot be exchanged, interchanged, or aggregated with Value Units of another product.

To determine the required license capacity for the zSeries IPLA program you selected, refer to the Terms and conditions section.

IPLA and Subscription and Support considerations for host products

IPLA licenses may be transferred from one machine to another within, but not limited to an enterprise. The customer may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement. It is the customer's responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.
 
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Product positioning

IBM Tivoli Composite Application Manager for WebSphere V6.0 is an application management product that functions either standalone or in concert with other IBM Tivoli offerings, such as IBM Tivoli Composite Application Manager for Response Time Tracking, to help ensure that your applications are behaving properly and to diagnose different points of failure when they don't. It supports WebSphere and other brands of application servers, specifically the business logic and supporting resources that are provided within a robust J2EE implementation. By leveraging open standards such as Java, JDBC, Application Response Measurement (ARM), and Web services, the IBM Tivoli Composite Application Manager family of products are positioned to provide data center personnel and application developers with an end-to-end view of application behavior, including the effect the application has on its surrounding infrastructure. IBM Tivoli Composite Application Manager for WebSphere V6.0 runs on both IBM eServer zSeries and multivendor distributed systems of multiple types; and it supports a wide range of operating systems on the widely used platforms in the industry today.

IBM Tivoli Composite Application Manager for WebSphere V6.0 competes in a relatively crowded field with a number of application monitoring products and vendors. Since it is not a boutique, niche-focused product, IBM Tivoli Composite Application Manager for WebSphere V6.0 should not be expected to support esoteric programming models or be the first on the block with the latest Java specification requests (JSR) implementation. Rather, you should be aware that there are likely no other vendors outside of IBM who can offer the breadth of coverage, not only across platform, but also across the entire application lifecycle.

IBM Tivoli is working in close partnership with the WebSphere, Rational, and Lotus® IBM brands to develop tools and processes that differentiate and deliver value to IT in ways that are novel and which leverage the vast resources of IBM. IBM Tivoli Composite Application Manager for WebSphere V6.0, running in conjunction with IBM Tivoli Composite Application Manager for Response Time Tracking, integration with WebSphere Portal and Rational Eclipse tools are two examples of how powerful synergies form when high class products work together to help you solve your business problems. For example, IBM Tivoli Composite Application Manager for WebSphere V6.0, in conjunction with IBM Tivoli Composite Application Manager for Response Time Tracking, can capture live application traces that can be exported directly to Rational Eclipse desktops over a Web services interface. This helps a developer make direct use of this information and jump directly to code modules needed to effect repair, while working within his or her integrated development environment (IDE).

IBM Tivoli Composite Application Manager for WebSphere V6.0 provisions the Tivoli Enterprise Portal (TEP) with application and server performance data within preconfigured or customized workspaces. The portal has advanced automation functionality to help you set up "situations" that perform various functions depending on the logic and workflow defined within the portal. Based on an evaluation of a comprehensive set of performance metrics gathered throughout the enterprise, Tivoli Enterprise Portal can take autonomic actions to help remedy problems such as hung transactions or balance load by adjusting resource parameters. For example, if an application hangs a JVM within a cluster, Tivoli Enterprise Portal can be used to restart that JVM without interrupting service for other users who are accessing the same application from other JVMs within the cluster.

IBM Tivoli Composite Application Manager for WebSphere V6.0 is tightly integrated with, and complementary to, IBM Tivoli Composite Application Manager for Response Time Tracking, which provides an enterprise-wide view of transaction health across all monitored (including non-WebSphere) systems and transports. IBM Tivoli Composite Application Manager for WebSphere V6.0 and IBM Tivoli Composite Application Manager for Response Time Tracking deliver value by actively monitoring transactions, pinpointing sources of congestion or failure, and then enabling deep-dive analysis of WebSphere server environments that may be the source of a problem.

Availability of national languages

IBM Tivoli Composite Application Manager for WebSphere V6.0, IBM Tivoli Composite Application Manager for CICS Transactions V6.0, and IBM Tivoli Composite Application Manager for IMS Transactions V6.0 are available in English and Japanese on the planned availability date. However, the managing server can support the following language on the date shown below by installing the language support CD-ROM included in the deliverable package.

Language                    Availability date
 
English                     November 8, 2005

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 205-241

Trademarks

 
IMS and Tivoli Enterprise are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
WebSphere, Tivoli, CICS, Rational, CandleNet, z/OS, OMEGAMON, zSeries, and Lotus are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Training is available or will be available for IBM Tivoli® products. Education is offered through IBM Global Services — IT Education Services and through IBM Tivoli Software Authorized Training Providers.

For current information on IBM Tivoli software education, visit the IBM Tivoli software education Web page at

Current schedule information for IBM Tivoli training is available on the IBM Tivoli software education schedules Web page at


 
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Offering Information

Product information is available via the Offering Information Web site


 
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Publications

The following hardcopy publication is shipped with the basic machine-readable material for the host z/OS® product:

  • IBM Tivoli Composite Application Manager for WebSphere® V6.0 Program Directory

The following softcopy publications are shipped in English on a publications CD-ROM in displayable softcopy form on the planned availability date. Translated copies in Japanese, Korean, Simplified Chinese, Traditional Chinese, French, German, Italian, Spanish, and Brazilian Portuguese will be available on a separate CD-ROM on January 27, 2006.

                                                       Form
Title                                                  number
 
IBM Tivoli Composite Application Manager               GC32-9506
 for WebSphere Installation and
 Customization Guide
IBM Tivoli Composite Application Manager               SC32-9507
 for WebSphere User's Guide
IBM Tivoli Composite Application Manager               SC32-9508
 for WebSphere Operator's Guide
IBM Tivoli Composite Application Manager               SC32-9509
 for WebSphere Problem
 Determination Guide
IBM Tivoli Composite Application Manager               SC32-9510
 for CICS(R) Transactions Product Guide
 
                                                       Form
Title                                                  number
 
IBM Tivoli Composite Application Manager               SC32-9511
 for IMS(TM) Transactions Product Guide
IBM Tivoli Composite Application Manager               SC32-1800
 for WebSphere:  Tivoli Enterprise(TM)
 Monitoring Agent Problem
 Determination Guide
IBM Tivoli Composite Application Manager               SC32-1801
 for WebSphere:  Installing and
 Configuring the Tivoli Enterprise
 Monitoring Agent

The softcopy publications above can be downloaded from the following Web site on the planned availability date.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

The IBM Publications Notification System (PNS) enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center

The site is available in English and Canadian French.
 
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Technical information

Specified operating environment

Hardware requirements

IBM Tivoli Composite Application Manager for WebSphere V6.0 can support hardware capable of running on the operating systems listed in the Software requirements section.

Software requirements

In this section, the following abbreviations have the meaning shown:

  • BE = base edition
  • EE = enterprise edition
  • EEE = enterprise extended edition
  • ESE = enterprise server edition
  • SE = standard edition
  • CICS = Customer Information Control System
  • CTG = CICS Transaction Gateway
  • IMS = Information Management System
  • RFAS = Red Flag Advanced Server
  • RHEL = Red Hat Enterprise Linux™
  • SAM = Structured Application Monitoring
  • SLES = SuSE Linux Enterprise Server
  • SP™ = service pack
  • TEMA = Tivoli Enterprise Monitoring Agent
  • UL = United Linux
  • WAS = WebSphere Application Server

Software requirements for the managing server

IBM Tivoli Composite Application Manager for WebSphere V6.0 can be installed standalone or as an upgrade to IBM WebSphere Application Studio Monitor V3.2. The upgrade process is manual. Prior to upgrading, you must update dependent software levels (operating system, WAS, database) to the levels required to support IBM Tivoli Composite Application Manager for WebSphere V6.0.

The managing server includes embedded IBM WAS V6.0 BE and IBM DB2® V8.2 ESE components. If you don't have IBM WAS V6.0 or IBM DB2 V8.2 ESE installed, you can use the embedded IBM WAS and IBM DB2 installer that is shipped with IBM Tivoli Composite Application Manager for WebSphere V6.0, subject to the terms of the License Information document governing these components.

Note: For non-embedded managing server install, the managing server will require IBM WAS V5.1.0.x, or later, but it will run on IBM WAS V6.0.x.

Operating systems

                                         WAS 5.1.x       WAS 6.x
Operating system                         support         support
 
AIX(R) 5.2                               x               x
 
AIX 5.3                                  x               x
 
Solaris 8 SPARC                          x               x
 
Solaris 9 SPARC with patch               x               x
 cluster dated June 2004
 
HP-UX 11i 1                              x               x
 
Windows(TM) 2000 Server with SP4         x               x
 
Windows 2000 Advanced Server             x               x
 with SP4
 
Windows 2003 Server SE/EE                x               x
 
RHEL 3.0 (pLinux, xLinux, iLinux,        x               x
 zLinux)
 
RHEL 4.0 (pLinux, xLinux, iLinux,        x               x
 zLinux)
 
SLES 8 (pLinux, xLinux, iLinux,          x               x
 zLinux).  Refer to Note 1.
 
SLES 9 (pLinux, xLinux, iLinux,          x               x
 zLinux).  Refer to Note 2.
  • Note 1: SLES 8 is 2.4 kernel (UL 1.0) and xLinux needs SP3.
  • Note 2: SLES 9 is 2.6 kernel (UL 2.0).

Databases

  • DB2 8.1 ESE with fix pack 6
  • DB2 8.2
  • Oracle 8i SE R3 8.1.7, or later
  • Oracle 9i SE R2 9.2, or later
  • Oracle 10g

For non-embedded managing server install, you must have one of the following managing server prerequisites:

  • DB2 7.2 EE/EEE with fix pack 7, or later
  • DB2 8.1 ESE with fix pack 6
  • DB2 8.2
  • Oracle 9i SE R2 9.2, or later
  • Oracle 10g

Software requirements for the data collectors

WebSphere J2EE monitoring components supported platforms

Operating   WebSphere Application Server              MQ
System
 
            5.0.2.x 5.0.2.6 5.1.0 5.1.1 5.1.1.1 6.0.x 5.3.0.9
            BE/EE   portal  BE/EE BE/EE portal  BE
 
AIX 5.2        x       x      x     x      x      x      x
 
AIX 5.3                       x     x      x      x      x
 
Solaris 8                                  x             x
SPARC
 
Solaris 9      x       x      x     x      x      x      x
SPARC with
patch
cluster
dated June
2004
 
Solaris 10                                        x
SPARC
 
HP-UX 11i 1    x              x     x      x      x      x
 
Windows        x       x      x     x      x      x      x
2000 Server
with SP4
 
Windows        x              x     x             x      x
2000
Advanced
Server with
SP4
 
Windows        x       x      x     x      x      x      x
2003 Server
SE/EE
 
RHEL 2.1               x                   x
 
RHEL 3.0                      x     x      x      x      x
(pLinux)
 
RHEL 3.0                      x     x      x      x      x
(xLinux)
 
RHEL 3.0                      x     x      x      x      x
(iLinux)
 
RHEL 3.0                      x     x      x      x
(zLinux)
 
RHEL 4.0                      x     x             x
(pLinux)
 
RHEL 4.0                      x     x             x
(xLinux)
 
RHEL 4.0                                          x
(iLinux)
 
RHEL 4.0                                          x
(zLinux)
 
Operating   WebSphere Application Server              MQ
System
 
            5.0.2.x 5.0.2.6 5.1.0 5.1.1 5.1.1.1 6.0.x 5.3.0.9
            BE/EE   portal  BE/EE BE/EE portal  BE
 
RFAS 4.0                      x     x
 
RFAS 4.1                                          x
 
OS/400(R)                     x     x             x      x
5.2
 
OS/400 5.3                    x     x             x      x
 
SLES 8                        x     x             x      x
(pLinux)
See Note 1
 
SLES 8                        x     x             x      x
(xLinux)
See Note 1
 
SLES 8                        x     x             x      x
(iLinux)
See Note 1
 
SLES 8         x              x     x      x      x      x
(zLinux)
See Note 1
 
SLES 9                        x     x             x
(pLinux)
See Note 2
 
SLES 9                        x     x             x      x
(xLinux)
See Note 2
 
SLES 9                        x     x             x      x
(iLinux)
See Note 2
 
SLES 9                        x     x             x
(zLinux)
See Note 2
  • Note 1: SLES 8 is 2.4 kernel (UL 1.0) and xLinux needs SP3.
  • Note 2: SLES 9 is 2.6 kernel (UL 2.0).

z/OS WebSphere data collector

Operating WAS                   DB2               MQ
System
 
          5.0.2.x 5.1.0.x 6.0.x 7       8         5.3.1
 
z/OS 1.4     x       x      x      x                  x
 
z/OS 1.5     x       x      x           Supported     x
                                        only for
                                        64 bit
 
z/OS 1.6                    x               x         x

Data collector for IBM Tivoli Composite Application Manager for CICS Transactions

Operating  CICS
System
           2.2   2.3   3.1
 
z/OS 1.4     x     x     x
 
z/OS 1.5     x     x     x
 
z/OS 1.6     x     x     x

Data collector for IBM Tivoli Composite Application Manager for IMS Transactions

Operating  IMS
System
           7.1   8.1   9.1
 
z/OS 1.4     x     x     x
 
z/OS 1.5     x     x     x
 
z/OS 1.6     x     x     x

IBM Tivoli Composite Application Manager for CICS Transactions (using CTG)

Operating  CICS              CTG
System
           2.2   2.3   3.1   5.1   6.0
 
z/OS 1.4     x     x     x     x     x
 
z/OS 1.5     x     x     x     x     x
 
z/OS 1.6     x     x     x     x     x
 
AIX                                  x

IBM Tivoli Composite Application Manager for IMS Transactions (using IMS Connect +IC4J)

Operating  IMS               IMS Connect
System                       + IC4J
 
           7.1   8.1   9.1   2.1   2.2
 
z/OS 1.4     x     x     x     x     x
 
z/OS 1.5     x     x     x     x     x
 
z/OS 1.6     x     x     x     x     x

Monitoring Composite Transactions (J2EE to CICS or IMS) over MQ

Note: Applies only to IBM Tivoli Composite Application Manager for CICS Transactions and IBM Tivoli Composite Application Manager for IMS Transactions in conjunction with IBM Tivoli Composite Application Manager for WebSphere V6.0.

Operating  MQ    IMS               CICS
System
           5.3.1 7.1   8.1   9.1   2.2   2.3   3.1
 
z/OS 1.4     x     x     x     x     x     x     x
 
z/OS 1.5     x     x     x     x     x     x     x
 
z/OS 1.6     x     x     x     x     x     x     x
 
AIX          x
 
Solaris      x

TEMA supported platforms

  • AIX 5.2 or 5.3
  • Solaris 8, 9, or 10
  • HP-UX 11i 1
  • Windows 2000 Server with SP4
  • Windows 2000 Advanced Server with SP4
  • Windows 2003 Server SE/EE
  • RHEL 4.0 xLinux
  • RHEL 4.0 zLinux
  • SLES 8 or 9 xLinux
  • SLES 8 or 9 zLinux

Planning information

Direct customer support: For the host software product, direct customer support is provided by IBM Operational Support Services — SoftwareXcel. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services — SoftwareXcel will help answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative or visit

Packaging

IBM Tivoli Composite Application Manager for WebSphere V6.0 for the distributed environment is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (electronic)
  • CD-ROM
  • Publications (refer to the Publications section)

For the host environment, IBM Tivoli Composite Application Manager for WebSphere V6.0, IBM Tivoli Composite Application Manager for CICS Transactions V6.0, and IBM Tivoli Composite Application Manager for IMS Transactions V6.0 are distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document (GC32-9515)
  • 3480 tape cartridge
  • Publications (refer to the Publications section)

The distributed program, when downloaded from a Web site, contains the applicable IBM license agreement, and License Information (LI), if appropriate, and will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.

Security, auditability, and control

IBM Tivoli Composite Application Manager for WebSphere V6.0 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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IBM Tivoli Enhanced Value-Based Pricing

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered as needed without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries® Scalable POWERparallel Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft™ Windows/Intel™ technologies, in order to simplify the customers licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries® server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

IBM Integrated Facility for Linux (IFL)

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a zSeries or OS/390® server. Consequently, executing Linux workload on the IBM Integrated Facility for Linux will not, in most cases, result in any increased IBM software charges for z/OS, OS/390, VM, VSE, or TPF operating systems/applications. There is, as indicated, a charge associated with the IFL; and there may also be a charge for applications that run on the IFL.

The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the S/390 traditional operating systems (OS/390, TPF, VSE, or VM). Only Linux operations or Linux operating in conjunction with Virtual Image Facility™, an environment that operates within a logical partition or in native S/390® mode and provides the capability to create multiple Linux images, are supported by the IBM IFL.

Millions of Service Units (MSU)

An MSU is defined as millions of Central Processing Unit (CPU) service units per hour; the measure of capacity used to describe the computing power of the hardware processors on which S/390 or zSeries software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).

For more detailed information about zSeries software pricing, go to

Partitions

A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more Physical Partitions.

Processor ("per processor" charging under full capacity)

In full capacity charging, proof of entitlements must be acquired for all activated "processors" (available for use) that are on the server where the program or a component of the program is run.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. In the IBM eServer zSeries IFL environment, each IFL engine is considered a single physical processor.
  4. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  5. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
  6. When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.

Managed Processor (charging under full capacity in the "managed environment")

Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require proofs of entitlement (POE) are defined in the Prices section of the announcement or in the License Information's program unique terms.

Notes:

  1. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  2. Multicore technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  3. The program may not run on some or all of the processors for which POEs are required for the program's valuation method.
  4. In the IBM eServer zSeries IFL environment, each IFL engine is considered a single physical processor.
  5. Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold — A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm — A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot — A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work, includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat", active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Value Units

A Value Unit is a metric used to compute license quantities and is program specific.

Product Web site

A complete list of products and licensing documents is available at Web site

Passport Advantage® for the distributed platform

Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total "Passport Advantage points value":

  1. Analyze the customer environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value".

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes®.

Pricing examples

IBM Tivoli Composite Application Manager for WebSphere V6.0 for the distributed platform

The customer's overall distributed environment includes:

  • Twenty uniprocessors
  • Sixty-five 2-way servers
  • Twelve 4-way servers
  • One 8-way server
  • One 12-way server with two virtual or logical partitions
  • One 14-way server
  • One 16-way Sun Ultra server with two 8-way physical partitions (only one of which is managed by Tivoli applications)
  • One 24-way server
  • One z800 server with two IFLs running Linux

The customer needs to obtain the following entitlements:

                                   Quantity in      Processor
                                   customer         entitlements
Systems managed                    environment      required
 
Uniprocessor                       20                20
 
2-way                              65               130
 
4-way                              12                48
 
8-way                               1                 8
 
12-way                              1                12
 (two logical partitions)
 
14-way                              1                14
 
16-way                              1                 8
 (two physical partitions,
 one of which is managed
 by Tivoli applications)
 
24-way                              1                24
 
z800 server with two IFLs           1                 2
 
Total processor entitlements                        266

IBM Tivoli Composite Application Manager for WebSphere V6.0, IBM Tivoli Composite Application Manager for CICS Transactions V6.0, IBM Tivoli Composite Application Manager for IMS Transactions V6.0

The host products (IBM Tivoli Composite Application Manager for WebSphere V6.0, IBM Tivoli Composite Application Manager for CICS Transactions V6.0, and IBM Tivoli Composite Application Manager for IMS Transactions V6.0) are licensed in VUE007.

The scales below are used to calculate the equivalent number of Value Units for a specified number of MSUs.

In the example below, the customer is managing 1,500 MSUs:

                                      Value
                                      Units/              Value
MSUs                                  MSU                 Units
 
Base                   3              1.00                  3.00
Tier A                42               .45                 18.90
Tier B               130               .36                 46.80
Tier C               140               .27                 37.80
Tier D             1,185               .20                237.00
Total              1,500                                  343.50

When calculating the total number of Value Units, the sum is rounded up to the next integer, so the customer will need to license 344 Value Units in this example.

Value Units for non-MSU-based S/390 processors:

                                  Value
                                  Units/
System                            system
 
MP3000 H30                         6
MP3000 H50                         8
MP3000 H70                        12
ESL Models                         2

Value Units for IBM 9672 processors are based upon the full capacity of these systems. This is applicable to all zSeries systems measured on MSU capacity. Information on MSU capacities can be found in the "IBM System/370™, System/390® and zSeries Machine Exhibit", Z125-3901.
 
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Ordering information

The distributed product in this announcement is only available via Passport Advantage. It is not available as shrinkwrap.

Product group: Tivoli

Product identifier description                          PID
 
IBM Tivoli Composite Application Manager                5724-L62
 for WebSphere -- distributed platform
IBM Tivoli Composite Application Manager                5698-A71
 for WebSphere -- z/OS host platform
IBM Tivoli Composite Application Manager                5698-A69
 for CICS Transactions
IBM Tivoli Composite Application Manager                5698-A70
 for IMS Transactions

Product category: Application Management

The host entitled programs in this announcement have Value Unit-Based pricing.

                                                         Value
Program                                                  Unit
number         Program name                              exhibit
 
5698-A69       IBM Tivoli Composite Application          VUE007
                Manager for CICS Transactions V6.0
 
5698-A70       IBM Tivoli Composite Application          VUE007
                Manager for IMS Transactions V6.0
 
5698-A71       IBM Tivoli Composite Application          VUE007
                Manager for WebSphere V6.0

For each zSeries IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the "required license capacity". Your required license capacity is based upon the following factors:

  • The zSeries IPLA program you select
  • The applicable Value Unit Exhibit
  • The applicable terms
  • Whether your current mainframes are full-capacity or sub-capacity

Value Unit exhibit VUE007

                                                          Value
                  MSUs                MSUs                Units/
                  minimum             maximum             MSU
 
Base                1                   3                 1.00
Tier A              4                  45                 0.45
Tier B             46                 175                 0.36
Tier C            176                 315                 0.27
Tier D            316                   +                 0.20

Value Units for mainframes without MSU ratings:

                                  Value
                                  Units/
Hardware                          machine
 
MP3000 H30                         6
MP3000 H50                         8
MP3000 H70                        12
ESL Models                         2

Ordering z/OS through the Internet

ShopzSeries provides an easy way to plan and order your z/OS ServerPac or CBPDO. It will analyze your current installation, determine the correct product migration, and present your new configuration based on z/OS. Additional products can also be added to your order (including determination of whether all product requisites are satisfied). ShopzSeries is available in the U.S. and several countries in Europe. In countries where ShopzSeries is not available yet, contact your IBM representative (or IBM Business Partner) to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries Web site at

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Entitled maintenance offerings descriptions

  • Tiv Composite App Mgr for WS Proc
  • Tiv Composite App Mgr WS Proc Lnx Z
  • Tiv OMEGAMON® XE WAS Dist Sys Proc
  • Tiv OMEGAMON XE WAS zLinux Proc
  • WS Studio App Monitor Processor
  • WS Studio App Mon zSeries Processor

                                                         Part
Media pack description                                   number
 
IBM Tivoli Composite Application                         BJ0G3ML
 Manager for WebSphere V6.0 MP ML

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for the distributed product in Passport Advantage

Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor. To order for Passport Advantage, specify the desired part number and quantity.

                                                         Part
Description                                              number
 
Processors:
IBM Tivoli Composite Application Manager                 D55GGLL
 for WebSphere License and Software
 Maintenance 12 Months
IBM Tivoli Composite Application Manager                 E01YZLL
 for WebSphere Annual Software
 Maintenance Renewal
IBM Tivoli Composite Application Manager                 D55GHLL
 for WebSphere Software Maintenance
 Reinstatement 12 Months
IBM Tivoli Composite Application Manager                 D55H3LL
 for WebSphere Linux on Z License and
 Software Maintenance 12 Months
IBM Tivoli Composite Application Manager                 E01ZALL
 for WebSphere Linux on Z Annual
 Software Maintenance Renewal
IBM Tivoli Composite Application Manager                 D55H4LL
 for WebSphere Linux on Z Software
 Maintenance Reinstatement 12 Months

On/Off Capacity on Demand

                                                         Part
Description                                              number
 
IBM Tivoli Composite Application Manager                 D55M5LL
 for WebSphere Per Processor Day OOCoD
 Temporary Use Charge

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                         Part
Description                                              number
 
IBM Tivoli Composite Application Manager                 BJ0G3ML
 for WebSphere V6.0 Media Pack --
 Multilingual

IBM Tivoli Composite Application Manager for WebSphere V6.0 is also available via Web download from Passport Advantage.

Ordering information for 5698-XXX MSU-based zSeries host products

Translation from MSUs to Value Units

                                                          Value
                                                          Units/
                             MSUs                         MSU
 
Base                           1-3                        1.00
Tier A                         4-45                        .45
Tier B                        46-175                       .36
Tier C                       176-315                       .27
Tier D                       316+                          .20

To ensure customers receive technical support to which they are entitled, a no-charge support order for non-z/OS deliverables is required from Passport Advantage for the following host products:

Program
number                  Program name
 
5698-A71                IBM Tivoli Composite Application Manager
                         for WebSphere for z/OS, V6.0
5698-A69                IBM Tivoli Composite Application Manager
                         for CICS Transactions V6.0
5698-A70                IBM Tivoli Composite Application Manager
                         for IMS Transactions V6.0

Order the following per processor part number in Passport Advantage:

Part
number                  Description
 
E0250LL                 IBM Tivoli Composite Application Manager
                         for WebSphere Managing Server Support
                         Only Annual Software Maintenance
                         Renewal (5724-M95)

To order, specify the program product number and the appropriate license or charge option. Also, specify the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW.

Program Name: IBM Tivoli Composite Application Manager for WebSphere

Program PID: 5698-A71

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122N6         IBM Tivoli               Basic OTC,
                 Composite                per Value Unit
                 Application
                 Manager for
                 WebSphere

Orderable                                           Distribution
supply ID:              Language                    medium
 
S0122N7                 English and                 3480 tape
                        Japanese                     cartridge

Subscription and Support PID: 5698-S83

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122NW         IBM Tivoli               Basic ALC, per Value
                 Composite                Unit SW S&S
                 Application             No charge,
                 Manager for              decline SW S&S
                 WebSphere               Per MSU SW S&S
                                          registration
 

Orderable                                           Distribution
supply ID:              Language                    medium
 
S0122NX                 English and                 Hardcopy pub
                        Japanese

Program Name: IBM Tivoli Composite Application Manager for CICS Transactions

Program PID: 5698-A69

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122NK         IBM Tivoli               Basic OTC,
                 Composite                per Value Unit
                 Application
                 Manager for
                 CICS
                 Transactions

Orderable                                           Distribution
supply ID:              Language                    medium
 
S0122NL                 English and                 3480 tape
                        Japanese                     cartridge

Subscription and Support PID: 5698-S81

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122NN         IBM Tivoli               Basic ALC, per Value
                 Composite                Unit SW S&S
                 Application             No charge,
                 Manager for              decline SW S&S
                 CICS                    Per MSU SW S&S
                 Transactions             registration

Orderable                                           Distribution
supply ID:              Language                    medium
 
S0122NP                 English and                 Hardcopy pub
                        Japanese

Program Name: IBM Tivoli Composite Application Manager for IMS Transactions

Program PID: 5698-A70

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122NB         IBM Tivoli               Basic OTC,
                 Composite                per Value Unit
                 Application
                 Manager for
                 IMS
                 Transactions

Orderable                                           Distribution
supply ID:              Language                    medium
 
S0122NC                 English and                 3480 tape
                        Japanese                     cartridge

Subscription and Support PID: 5698-S82

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122NS         IBM Tivoli               Basic ALC, per Value
                 Composite                Unit SW S&S
                 Application             No charge,
                 Manager for              decline SW S&S
                 IMS                     Per MSU SW S&S
                 Transactions             registration

Orderable                                           Distribution
supply ID:              Language                    medium
 
S0122NT                 English and                 Hardcopy pub
                        Japanese

Ordering information for On/Off Capacity on Demand

IBM Tivoli Composite Application Manager for WebSphere V6.0, IBM Tivoli Composite Application Manager for CICS Transactions V6.0, and IBM Tivoli Composite Application Manager for IMS Transactions V6.0 are eligible for On/Off Capacity on Demand (On/Off CoD) with a Temporary Use Charge calculated based on MSUs-per-day usage.

Program Name: IBM Tivoli Composite Application Manager for WebSphere

Program PID: 5698-A71

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122N6         IBM Tivoli               Basic OTC,
                 Composite                Per MSU-day TUC
                 Application
                 Manager for
                 WebSphere

Program Name: IBM Tivoli Composite Application Manager for CICS Transactions

Program PID: 5698-A69

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122NK         IBM Tivoli               Basic OTC,
                 Composite                Per MSU-day TUC
                 Application
                 Manager for
                 CICS
                 Transactions

Program Name: IBM Tivoli Composite Application Manager for IMS Transactions

Program PID: 5698-A70

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122NB         IBM Tivoli               Basic OTC,
                 Composite                Per MSU-day TUC
                 Application
                 Manager for
                 IMS
                 Transactions

Subscription and Support for MSU-based zSeries host products

To receive voice technical support via telephone during normal business hours and future releases and versions at no additional charge, Subscription and Support must be ordered. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.

To order, specify the Subscription and Support program product number and the appropriate license or charge option.

IBM is also providing Subscription and Support for these products via a separately purchased offering under the terms of the IBM International Agreement for Acquisition of Support (IAAS). This offering:

  • Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
  • Entitles customers to future releases and versions at no additional charge. Note that the customer is not entitled to new products.

When Subscription and Support is ordered, the charges will renew automatically annually unless cancelled by the customer.

Customized Offerings

Product media for the zSeries host products is shipped only via Customized Offerings (for example, CBPDO, ServerPac, SystemPac®). Non-customized items (CDs, diskettes, source media, media kits) will continue to be shipped via the stand-alone product.

Terms and conditions for distributed product

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement and License Information document. Proofs of Entitlement (PoE) are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Limited warranty applies: Yes

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies

Yes, and through the Passport Advantage Web site at

Usage restriction: Yes

Usage is limited to the quantity of processors licensed.

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For additional information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries™ Software Maintenance applies: No

Variable charges apply: No

Educational allowance available: Not applicable

Terms and conditions for host product

Licensing: IBM International Program License Agreement and License Information document. Proofs of Entitlement (PoE) are required for all authorized use.

This product is licensed under the IBM Program License Agreement (IPLA), and the associated IBM Agreement for Acquisition of Software Maintenance (IAASM), which provides for support with ongoing access to releases and versions of the program. This program has a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. S/390 and zSeries IBM Operational Support Services — SoftwareXcel is an option for those customers who desire added services.

Limited warranty applies: Yes

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.

Program support: Enhanced support, called Subscription and Support, includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. The customer will be notified of discontinuance of support with 12 months' notice.

Money-back guarantee: If for any reason you are dissatisfied with the Program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the Program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: No

Usage restriction: Yes

Usage is limited to the quantity of Value Units licensed.

Software Maintenance applies: No

For operating system software, the revised IBM Operational Support Services — SoftwareXcel offering will provide support for those operating systems and associated products that are not available with the newly announced Software Maintenance offering. This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised SoftwareXcel offering, visit

For additional information on the revised IBM Operational Support Services, refer to Services Announcement 601-023 , dated July 10, 2001.

IBM Operational Support Services — SoftwareXcel: Yes

iSeries Software Maintenance applies: No

Variable charges apply: No

Educational allowance available: Yes, 15% education allowance applies to qualified education institution customers.

Sub-capacity terms and conditions for the zSeries host products

For each zSeries IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the "required license capacity". Your required license capacity is based upon the following factors:

  • The zSeries IPLA program you select
  • The applicable Value Unit Exhibit
  • The applicable terms
  • Whether your current mainframes are full-capacity or sub-capacity

For more information on the Value Unit Exhibit for the zSeries IPLA program you selected, refer to the Ordering information section.

Program
number           Program Name                    Terms
 
5698-A71         IBM Tivoli Composite            Execution-based
                  Application Manager
                  for WebSphere
 
5698-A69         IBM Tivoli Composite            Execution-based
                  Application Manager
                  for CICS Transactions
 
5698-A70         IBM Tivoli Composite            Execution-based
                  Application Manager
                  for IMS Transactions

Full-capacity mainframes

In cases where full capacity is applicable, the following terms apply:

Execution-based, z/OS-based, Full-machine based: The required capacity of a zSeries IPLA program with these terms equals the MSU-rated capacity of the machines where the zSeries IPLA program executes.

For more information on mainframe MSU-rated capacities, refer to "The System/370, System/390, and zSeries Machine Exhibit (Z125-3901)", or visit the "Mainframes" section of the zSeries Exhibits Web site

Reference-based: The required license capacity of a zSeries IPLA program with these terms equals the license capacity of the applicable monthly license charge (MLC) program. This MLC program is called the "parent" program.

Sub-capacity mainframes

In cases where sub-capacity is applicable, the following terms apply:

Execution-based: The required capacity of a zSeries IPLA sub-capacity program with these terms equals the capacity of the LPARs where the zSeries IPLA program executes.

z/OS-based: The required license capacity of a zSeries IPLA program with these terms equals the license capacity of z/OS (and z/OS.e) on the machines where the zSeries IPLA program executes.

Reference-based: The required license capacity of a zSeries IPLA program with these terms equals the license capacity of the applicable monthly license charge (MLC) program. This MLC program is called the "parent" program.

Full-machine based: The required license capacity of a zSeries IPLA program with full machine-based terms equals the MSU rated capacity of the machines where the zSeries IPLA program executes.

For more information on mainframe MSU-rated capacities, refer to "The System/370, System/390, and zSeries Machine Exhibit (Z125-3901)" or visit the "Mainframes" section of the zSeries Exhibits Web site

For more information on sub-capacity zSeries IPLA terms and conditions, refer to Software Announcement 204-184 dated August 10, 2004.

Additional information for products with reference-based terms zSeries IPLA sub-capacity programs with reference-based terms adds value to the parent program across the environment, regardless of where in environment the zSeries IPLA program executes.

An environment is defined as either a single/stand-alone machine or a qualified Parallel Sysplex®. Customers may have one or more different environments across their enterprise. To determine the required license capacity for each zSeries IPLA program with referenced-based terms, each environment should be assessed separately.

When a zSeries IPLA sub-capacity program with reference-based terms is used in a qualified Parallel Sysplex environment the required license capacity of the zSeries IPLA program must equal with the license capacity of the parent program across the Parallel Sysplex. Qualified Parallel Sysplex refers to one

  1. That meets the criteria defined in Hardware Announcement 198-001 , dated January 13, 1998
  2. Where MLC pricing is aggregated across the Sysplex

Sub-capacity eligibility

To be eligible for sub-capacity charging on select zSeries IPLA programs, you must first implement and comply with all terms of either sub-capacity Workload License Charges (WLC) or sub-capacity Entry Workload License Charges (EWLC). To implement sub-capacity WLC or EWLC, a machine must be zSeries (or equivalent). On that machine:

  • All instances of the OS/390 operating system must be migrated to the z/OS (or z/OS.e) operating systems
  • Any licenses for the OS/390 operating system must be discontinued
  • All instances of the z/OS operating (or z/OS.e) systems must be running in z/Architecture™ (64-bit) mode

For that machine, you must create and submit a Sub-Capacity Report to IBM each month. Sub-Capacity Reports must be generated using the Sub-Capacity Reporting Tool (SCRT). For additional information or to obtain a copy of SCRT, visit the zSeries Software Pricing Web site

You must comply with all of the terms of the WLC or EWLC offering, whichever is applicable:

  • The complete terms and conditions of sub-capacity WLC are defined in the IBM Customer Agreement — Attachment for zSeries Workload License Charges (Z125-6516).
  • The complete terms and conditions for sub-capacity EWLC are defined in the IBM Customer Agreement — Attachment for z800 and z890 Software License Charges (Z125-6587).

Additionally, you must sign and comply with the terms and conditions specified in the amendment to the IPLA contract — "Amendment for zSeries Platform Programs Sub-Capacity Pricing (Z125-6929-02, or higher)". Once the amendment is signed, the terms in the amendment replace any and all previous zSeries IPLA sub-capacity terms and conditions.

Sub-capacity pricing terms and conditions for the host products

To be eligible for sub-capacity pricing, the machine on which the eligible products are installed and running must be eligible for sub-capacity pricing terms and conditions. Software pricing at less than full machine capacity for eligible products apply when running

  • AIX 5L™ V5.1, or later, on an IBM eServer pSeries 690 or equivalent partition capable operating system and machine
  • OS/400 V5.1, or later, running on an IBM eServer iSeries server
  • Linux running in an LPAR under AIX 5L V5.1, OS/400 V5.1, or in a partition on an equivalent partition capable operating system and server

Sub-capacity pricing for eligible products is based on the current Program pricing methodology but the number of processors will be determined based on the sum of processors for all partitions where the program is defined (used). To obtain pricing at less than full machine capacity for eligible products, you are required to:

  • Install and use, when available, IBM's license use management program which installs with eligible IBM Programs.
  • Install available updates to the operating system and eligible products such that license use can be accurately managed.
  • If the use of sub-capacity pricing terms results in a reduced requirement for entitlements, you can reallocate the entitlement difference by distributing entitlements across a larger or different set of systems, or reserve then for future growth. There will be no refunds for these "freed up" entitlements. Subscription, Software Maintenance and Support volumes and entitlements for existing contracts will continue at the same levels as the acquired licenses.

Sub-capacity utilization determination for the zSeries host products

Sub-capacity utilization is determined based on the product's own execution as reported to IBM in accordance with the requirements for reporting sub-capacity utilization for products.

On/Off Capacity on Demand for host products

To be eligible for On/Off Capacity on Demand pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract — Z125-6611, Attachment for Customer Initiated Upgrade and IBM eServer On/Off Capacity on Demand — Software — must be signed prior to use.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no additional charge enhancement to the service and support on the IBM eServer. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate, but complementary, elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is a no additional-charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Information on charges is available at Web site

In the Electronic tools category, select the option for "Purchase/upgrade tools".

Pricing for 5698-XXX MSU-based zSeries offerings

Program name: IBM Tivoli Composite Application Manager for WebSphere

Program PID: 5698-A71

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122N6         IBM Tivoli               Basic OTC,
                 Composite                per Value Unit
                 Application             Basic OTC,
                 Manager for              per MSU-day TUC
                 WebSphere

Subscription and Support PID: 5698-S83

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122NW         IBM Tivoli               Basic ALC, per Value
                 Composite                Unit SW S&S
                 Application             No charge,
                 Manager for              decline SW S&S
                 WebSphere               Per MSU SW S&S
                                          registration
 

Program name: IBM Tivoli Composite Application Manager for CICS Transactions

Program PID: 5698-A69

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122NK         IBM Tivoli               Basic OTC,
                 Composite                per Value Unit
                 Application             Basic OTC,
                 Manager for              per MSU-day TUC
                 CICS
                 Transactions

Subscription and Support PID: 5698-S81

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122NN         IBM Tivoli               Basic ALC, per Value
                 Composite                Unit SW S&S
                 Application             No charge,
                 Manager for              decline SW S&S
                 CICS                    Per MSU SW S&S
                 Transactions             registration

Program name: IBM Tivoli Composite Application Manager for IMS Transactions

Program PID: 5698-A70

 
Entitlement                              License option/
identifier      Description              pricing metric
 
S0122NB         IBM Tivoli               Basic OTC,
                 Composite                per Value Unit
                 Application             Basic OTC,
                 Manager for              per MSU-day TUC
                 IMS
                 Transactions

Subscription and Support PID: 5698-S82

Entitlement                              License option/
identifier      Description              pricing metric
 
S0122NS         IBM Tivoli               Basic ALC, per Value
                 Composite                Unit SW S&S
                 Application             No charge,
                 Manager for              decline SW S&S
                 IMS                     Per MSU SW S&S
                 Transactions             registration

Passport Advantage for the distributed product

For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
IMS, Tivoli Enterprise, SP, Virtual Image Facility, System/370, iSeries, z/Architecture, AIX 5L, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, z/OS, WebSphere, CICS, DB2, AIX, OS/400, pSeries, Scalable POWERparallel Systems, zSeries, OS/390, S/390, eServer, Passport Advantage, Notes, System/390, OMEGAMON, SystemPac, and Parallel Sysplex are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a trademark of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

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