IBM WebSphere Everyplace Device Manager V6 further enhances device management for service providers
IBM United States Software Announcement 205-238September 27, 2005
 ENUS205-238.PDF (74KB)
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At a glance(Corrected on October 13, 2005)
Removed the Symbian Client component media pack part number. The Symbian Client code is included in
WEDM V6. If you choose to use Symbian Client, you must order the proper license.
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| At a glance |
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WebSphere Everyplace Device Manager (WEDM) V6.0:
- Can help simplify device management to help service providers gain market advantage, increase customer loyalty, and enhance revenue growth
- Provides device management services to support Open Mobile Alliance Device Management (OMA DM) 1.1.2 and 1.2 and Firmware Update Management Object (FUMO) 1.0 standards, as well as OSGi standards capabilities for a wide range of wireless and mobile devices
- Supports a wide variety and large number of device classes and protocols
- Features scalability to manage many devices
- Includes an optional Symbian Client component with separate, unique licensing
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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| Overview |
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WebSphere® Everyplace™ Device Manager (WEDM) is designed to provide a flexible solution for robust management of a variety of mobile devices. Online or off-line devices can be targeted for management. The management features available for particular device types are tailored based on device and operating system capabilities.
Supported devices include personal digital assistants (PDAs), handheld PCs, desktop PCs, subnotebooks, cellular phones, set-top boxes, in-vehicle information systems, and other devices for pervasive computing. Some common device groups (or device classes) are PocketPC devices (Microsoft™ Windows™ CE and Windows Smartphones), Symbian OS devices, Palm devices (Palm OS), Windows 32 devices, and Open Mobile Alliance Device Management (OMA DM) enabled devices.
WEDM V6.0 supports the following device types:
- Palm OS devices running Palm OS 4.0, or later
- Microsoft PocketPC devices (Windows CE devices) running PocketPC 2000 or later, including 2003
- OMA DM 1.1.2 and 1.2 devices, such as Nokia OMA DM devices and BaseOMA DM devices
- OSGi devices with WEDM OSGi agent and its derivatives, including Windows 32 devices, Linux™ devices, and Simple OSGi devices
- Windows Mobile 2003 for Smartphone
- Generic Symbian OS support
- Symbian 8 — Nokia 9300/9500 device (different than the generic Symbian OS support)
Enhanced Symbian Client — New to WEDM in V6.0 is an optional Symbian Client component. This client is intended for customers who want to license selected Symbian Clients for use in the WEDM environment. This client is licensed based on devices in increments of 5,000 devices. Refer to Ordering information for details about acquiring licenses for Symbian Clients.
WEDM supports service providers
A service provider is an organization that serves networked customers. Service providers are
typically wireline and wireless telephone companies or Mobile Virtual Network Operators (MVNOs) who
are seeking to offer new services and open new revenue streams between themselves and connected
consumers.
WEDM can extend the functions of the service provider's subscription management applications and database management systems to include management of many thousands of devices and their related resources, such as applications, from a variety of device manufacturers. It is particularly suited for wireless or wired providers who want to use open standards to support their business-to-consumer subscription service.
WEDM uses the device management open standards from Open Mobile Alliance and the OSGi Alliance to
help providers solve service-related problems and reduce the total cost of customer support. WEDM
extends the customer service and distribution capabilities of the provider's administrators. It
supplies APIs for integrating value-added applications that can help improve the operating
environment for delivering service. For more information, contact a WebSphere software specialist
or authorized Business Partner and visit
http://www.ibm.com/software/pervasive/ws_everyplace_device_manager/
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| Key prerequisites |
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Refer to the
Technical information
section for details.
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| Planned availability date |
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- October 7, 2005, electronic software delivery
- October 28, 2005, media and documentation
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| Description |
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WEDM V6.0 can assist service providers in building their device management platforms. WEDM V6.0 provides a centralized control function to help manage end-user devices. It is designed to function as a "middleware" component within a broader service delivery platform architecture. WEDM V6.0 complies with existing industry standards and candidate OMA DM standards. It provides enhanced support for Symbian OS and Microsoft Windows Mobile 2003 for Smartphone platforms. WEDM V6.0 maintains support for OSGi devices for embedded clients and telematics customers.
WEDM is used to enroll devices into a database and perform many tasks for managing devices, such as:
- Device configuration — setting device parameters for hardware or software
- Inventory collection — collecting hardware and software information about the device
- Software distribution — distributing, installing, and removing software or data files for the device
- Initial provisioning — providing initial access for devices to the WEDM server and restoring the WEDM configuration information
Other key features that make WEDM a valuable component in the service providers' device management arsenal include:
- Pluggable subscription management interface to integrate with existing subscription management systems
- Support for Wireless Application Protocol (WAP) Push over SMS and generic HTTP power-on self-test (POST) notification
- Checkpointed software distribution
- Automatic prerequisite resolution and distribution of OSGi bundles
- High availability and clustering features supported by WebSphere Application Server Network Deployment
For WEDM, management actions are called jobs. Jobs can be applied to or targeted to a single device, or a group of devices. Groups of devices are defined by a list of devices, or by characterizing the group, such as by the device owner, owner group, some attributes of the device inventory, or a combination of characteristics.
Jobs are run when a device connects to the server. The server maintains a history of jobs status for all jobs and all devices. For certain device types, the server can notify the device that a job is waiting for the device.
All device management jobs involve performing actions on one or more devices. Not all actions are supported for all classes of device.
Built on WebSphere Application Server
WEDM is built on a Web-application server model. The server is a set of J2EE servlets, running on WebSphere Application Server. The data storage is in a relational database, such as DB2® or Oracle. The WEDM server requires an agent on the managed device. The agent can be a supplied agent, such as Pocket PC, Windows 32-bit, and Palm OS, or can be supplied by a device manufacturer.
Device agents communicate with the server using HTTP or HTTPS. The protocol running on top of HTTP is either a proprietary protocol, which is used with Pocket PC and Palm OS devices, or a standard protocol, such as the OMA DM protocol used with OMA and OSGi devices. With HTTP and HTTPS communications between devices and WEDM server, requests and responses can pass through various network elements, such as firewalls.
Support for OMA DM standards
OMA DM is a specification created by the OMA organization for device management of wireless devices. OMA DM specifications allow WEDM to write one protocol engine to encode and decode the messages passed between the server and the OMA DM device agent. WEDM provides an OMA DM Management Server that is a certified OMA DM 1.1.2 implementation and in compliance with the OMA DM 1.2 draft specification. Available management functions for BaseOMA DM devices include inventory collection, device configuration, and running custom-built BaseOMA DM command jobs.
Businesses have an increased number of wireless devices for day-to-day operations. Providing an open management solution for multiple types of wireless devices is critical. OMA-DM-capable devices are those that implement the OMA DM 1.1.2 and 1.2 specifications. WEDM and the BaseOMA DM plug-in support all devices that implement this specification.
To manage a device, the plug-in and the device agent for BaseOMA DM devices are needed.
OMA DM firmware update
The OMA DM specification requires the firmware update job to run asynchronously. This means other jobs with the same or higher priority for the device can run while the asynchronous OMA DM firmware update job is pending a final result from the client. In contrast to OMA DM firmware update jobs, other jobs, including software distribution jobs for other device classes, are processed one job at a time (synchronously).
For OMA DM firmware update jobs, the firmware is sent to the device, then the device agent sends a confirmation to the WEDM server that the firmware was received. On receipt of this confirmation, the WEDM server considers the job to be in progress (job status is IN_PROGRESS).
After the device knows the outcome of the firmware update, the device will connect to the WEDM server and send back job progress information on the success or failure of the firmware update.
Support for OSGi standards
WEDM also supports software bundle management for OSGi enabled devices. OSGi is a specification that defines a run-time environment in which independently managed applications coexist in a single virtual machine. Operations that can be performed on OSGi bundles include installing, starting, stopping, updating, and removing bundles. The WebSphere Everyplace Deployment V6.0 client provide a client-side OSGi agent that supports OSGi software bundle management functions, as well as the traditional device management functions.
OSGi is a standard way to manage devices, such as automotive devices (telematics), smart home devices (home appliances, security systems, energy management systems), and mobile devices (cellular phones, PDAs).
Software for OSGi devices is distributed as OSGi bundles. The OSGi bundle contains all the interfaces, classes, a manifest file, and resource files in a JAR file.
Operating system environments
WEDM uses Java™ technology. The server is a set of J2EE servlets that run on the WebSphere Application Server. The server runs in AIX, Linux, Sun Solaris, and Windows Server 2003 operating system environments. The database runs in the same operating system environments, using a relational database for data storage.
WEDM can be installed as a single-server environment or, for larger user populations, as a multiserver environment with a network dispatcher (load balancer) as the front end. A load balancer provides access to a number of servers, and it creates a more highly available environment.
Administration of devices
Administrators work from a Windows client using a GUI called the Device Manager console. From this console, an administrator can manage:
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Jobs
A job is any specialized processing that is initiated through WEDM or its APIs, and that is performed on a device or group of devices. WEDM works with different types of jobs including interactive jobs that enable checkpoints to be inserted in job streams that verify certain parameters in the response to job workflow.
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Device classes
A device class is a collection of devices that have similar characteristics, and that can be managed in a similar way. The console provides windows for managing device class information, and software and jobs that are related to the device class.
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Devices
A device is used for pervasive computing and includes, but is not limited to, personal digital assistants (PDAs), handheld PCs, PCs, subnotebooks, and cellular phones. The console provides windows for manipulating device information and device-related software, inventory, and jobs.
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Software
Software is a registered software package or OSGi (OSGi Alliance) bundle. A software package is the set of meta package properties, application properties, and application package files for all the software to be sent to a device. An OSGi bundle contains all the Java interfaces and classes, a manifest file, and resource files packaged into a JAR file.
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Queries
A query uses device attributes and inventory information to target a job to devices with particular characteristics. All queries are intended to return a list of devices.
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Servers
A server is a WEDM server that processes jobs for devices. The WEDM console displays the name and port number of each registered WEDM server.
Support for mobile devices
WEDM supports the following device types:
- Palm OS devices running Palm OS 4.0, or greater
- Microsoft PocketPC devices (Windows CE devices) running PocketPC 2000, or greater; including 2003
- OMA DM 1.1.2 and 1.2 devices, such as Nokia OMA DM devices and BaseOMA DM devices
- OSGi devices with the Device Manager OSGi agent and its derivatives; including Windows 32 devices, Linux devices, and Sample OSGi devices
- Windows Mobile 2003 for Smartphone
- Generic Symbian OS support
- Symbian 8 — Nokia 9300/9500 device (Note: This Symbian support is different than the generic Symbian OS support. If used, additional licensing is required.)
WEDM V6.0 includes the following software programs and components:
- WebSphere Application Server Network Deployment V6 for AIX 5.2, AIX 5.3, Solaris 8, Solaris 9, Microsoft Windows 2000 Server Advanced, Windows 2003 Server Edition, and Linux IA32 — Red Hat Enterprise Linux ES/AS 3.0 (2.4 Kernel) and Linux IA32 — SUSE LINUX Enterprise Server (SLES) 9
- WebSphere Application Server Edge Components V6.0
- Tivoli® Directory Server V5.2
- Tivoli Access Manager V5.1
- Rational® Application Developer Trial for Windows
- Rational Application Developer Trial for Linux
- DB2 Universal Database® Enterprise Server Edition Version 8.2 for AIX 5.2, AIX 5.3, Solaris 8, Solaris 9, Microsoft Windows 2003 Server Advanced, Windows 2003 Server Edition, Linux IA32-Red Hat Enterprise Linux ES/AS, V3.0 and SLES 9
- Optional Symbian Client for WEDM
Languages and globalization
In addition to English, WEDM V6.0 is provided in nine other languages: Brazilian Portuguese, French, German, Italian, Japanese, Korean, Simplified Chinese, Spanish, and Traditional Chinese.
All of these languages are on the same program media available worldwide. Language selection is made during installation, configuration, and usage of the program.
Technical assistance and support in each country or region is provided in the language generally
spoken in that country or region.
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| Product positioning |
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For more information about WEDM, other WebSphere products, and pervasive computing, contact your IBM representative or an authorized Business Partner, or visit one of the following Web sites:
Trademarks
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| Offering Information |
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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| Publications |
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No publications are shipped with this product.
IBM Product Information Center
On or near the planned availability date of WebSphere Everyplace™ Device Manager (WEDM) V6.0, release notes and other instructional product information will be available at the IBM Information Center. Visit
IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge. Visit
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| Technical information |
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Hardware requirements
WEDM server requirements
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Processor:
- 600 MHz for Intel™-compatible processors running Windows™ operating systems
- 450 MHz for RS/6000® and SPARC processors
- Memory: 512 MB minimum, 1 GB recommended for Microsoft™ Windows, for Solaris, Linux™, and AIX® systems
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Hard disk:
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WebSphere Everyplace™ Device Manager (WEDM)
- 470 MB for Windows
- 330 MB for AIX
- 330 MB for Solaris
- 330 MB for Linux
- WebSphere® Application Server: 250 MB
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Database client
- 290 MB for DB2®
- 160 MB for Oracle
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User-specified locations
- 35 MB for db2/db2
- 400 MB for device manager data, such as /dmsdb
- 105 MB for Web pages from IBM HTTP Server, such as documentation, sample files, and Javadoc
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WebSphere Everyplace™ Device Manager (WEDM)
- Media drive: CD-ROM
Database server requirements
- Processor: 600 MHz for Intel-compatible processors running Windows operating systems; 450 MHz for RS/6000 and SPARC processors
- Memory: 512 MB minimum, 1 GB recommended, for Windows, Solaris, Linux, and AIX systems
- Hard disk: Device Manager database is configured based on transaction types from performance characteristics
- Media drive: CD-ROM
WEDM administration client requirements
- Processor: 500 MHz minimum for Intel-compatible processors
- Memory: 256 MB
- Hard disk: 40 MB for WEDM client software; 40 MB for temporary space for installation image (includes space for DMconsole.zip)
- Screen resolution: 800 x 600 pixels and 256 colors, minimum; 1024 x 768 pixels recommended
Software requirements
WEDM server requirements
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A processor with one of the following operating systems:
- AIX 5.2 or AIX 5.3
- Sun Solaris 8 or Sun Solaris 9
- Microsoft Windows 2000 Server, or Windows 2000 Advanced Server, or Windows Server 2003
- Linux IA32 — SLES 9
- Red Hat Linux AS/ES V3.0
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Install one of the following Web browsers if you need to view WEDM documents from the server:
- Netscape Communicator (for Windows) 6.2, or later
- Netscape Navigator (for Windows) 6.2, or later
- Mozilla 1.2.1, or Mozilla 1.3
- Microsoft Internet Explorer (IE) 5.5, or later
- Web server: IBM HTTP Server V6.0
- Application Server: WebSphere Application Server Network Deployment V6.0
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One of the following database clients is required if the relational database is on a different
server:
- For DB2 Universal Database® (UDB) EXE 8.2, the JDBC driver included with the DB2 product
- For Oracle9i database 9.2, Oracle9i 9.2 JDBC driver for JDK 1.2.
- Access: You must be the root user on UNIX® or have administrative privileges on Windows to perform installation.
Database server requirements
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A processor with one of the following operating systems:
- AIX 5.2 or AIX 5.3
- Sun Solaris 8 or Sun Solaris 9
- Microsoft Windows 2000 Server, or Windows 2000 Advanced Server, or Windows Server 2003
- Linux IA32 — SLES 9
- Red Hat Linux AS/ES V3.0
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One of the following databases:
- DB2 Enterprise Edition 8.2
- Oracle9i relational database management system (RDBMS) database 9.2
- Access: You must be the root user on UNIX or have administrative privileges on Windows to perform installation.
WEDM administration client requirements
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One of the following operating systems:
- Microsoft Windows 2000 Pro, Server or Advanced Server
- Microsoft Windows 2003 Server
- Microsoft Windows XP
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One of the following Web browsers:
- Netscape Navigator (for Windows) 6.2, or later
- Mozilla 1.2.1 or Mozilla 1.3
- Microsoft Internet Explorer (IE) 5.5, or later
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Database client software:
- WEDM console clients only (not required for Customer Care or Self Care clients) require IBM HTTP Server 1.3.26.
- IBM DB2 Universal Database ESE 8.2 requires the JDBC driver included with the DB2 product.
- Oracle9i database 9.2 requires the Oracle9i 9.2 JDBC driver for JDK 1.2.
Limitations: Refer to Usage restrictions in the Terms and conditions section of this announcement. IBM licensing agreements and license information (LI) documents are available on the IBM Software Licensing Agreement site
Planning information
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
Packaging: This product is provided on CD-ROMs in the Passport Advantage Media pack. It is also available via electronic download for authorized Passport Advantage customers.
Security, auditability, and control
WEDM uses the security and auditability features of the host hardware or software.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Licensed function title Product group Product category WebSphere Pervasive WebSphere Everyplace Everyplace Device Computing Service Delivery ManagerDivision IBM Symbian Client WebSphere WebSphere Everyplace for WebSphere Everyplace Service Delivery Everyplace Device Manager
- WebSphere Everyplace Device Manager V6.0 licensing is based on "per processor." There is one charge for each processor license. The Capacity On Demand option is also available for the processor licensing. Refer to the processor definitions below.
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Symbian Client for WEDM V6.0 licensing is based on devices in increments of 5,000 devices. The
charges are calculated using IBM value units, with the minimum of 5,000 value units required to
license 5,000 devices. The quantity of value units required per 5,000 devices decreases as the your
total quantity of devices increases. Refer to the value unit table and the examples below.
- The optional Symbian Client for WEDM is for use only by service provider customers and is subject to the service provider license agreement unique terms. This client is not available as a stand-alone product.
- If the optional Symbian Client is used, licenses must be acquired for the devices on which it is used. Licenses for Symbian Client devices can be purchased in increments of 5,000 by purchasing the appropriate quantity of value units. The minimum is 5,000 value units to license 5,000 client devices. Refer to the Value Unit table.
Charge metrics definitions
Processor
In Full Capacity charging — Proof of Entitlement (PoE) must be acquired for all activated "processors" (available for use) that are on the server where the program or a component of the program is run.
- If there are program components included in the offering whose function is not to be included in the charge metric, these must be listed in the program-unique terms of the LI.
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
- Multi-core technology allows two or more processors (commonly called cores) to be active on a single silicon chip. Unless otherwise announced, with multi-core technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- In the zSeries® Integrated Facility for Linux (IFL) environment, each IFL engine is considered a single "physical processor."
- Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
- Where "blade" technology is employed, each "blade" is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
"Per managed processor" charging under Full Capacity
"Per managed processor:" Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors which require PoEs are defined both in the Prices section or the LI program-unique terms.
Notes
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
- Multi-core technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multi-core technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
- In the zSeries IFL environment, each IFL engine is considered a single "physical processor."
- Threading, a technique which makes a single processor seem to perform as two or more, does NOT affect the count of physical processors.
- Where "blade" technology is employed, each "blade" is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
Value units
IBM value units provide a licensing methodology that reduces complex ordering structures to a single orderable item: a value unit. The quantity of value units you purchase depends on the quantity of devices to be licensed, and the total number of required value units is calculated according to the value unit table. Value units are product specific and cannot be transferred to another product. Licensing is required for the total number of devices in each WEDM environment. This pricing structure provides the following financial benefits:
- Pay only for the number of Symbian devices (in increments of 5000 devices) you have.
- Reduces the cost per device by reducing the required number of value units per 5,000 devices as the total number of devices increases.
- Uses the one quantity level that contains your total number of Symbian devices. You do not have to accumulate or purchase value units up through the lower quantity levels.
- Takes into account any previous purchases of value units for the Symbian Client for WEDM V6.0 when you are ready to license additional Symbian devices in subsequent transactions.
Value Unit Table for Symbian Client for WEDM V6.0
Quantity of Devices Quantity of Value Units (increments of 5,000) Required per 5,000 Devices 5,000 to 25,000 5,000 30,000 to 50,000 4,200 55,000 to 100,000 3,500 105,000 to 200,000 2,900 205,000 to 500,000 2,400 505,000 to 1,000,000 2,000 1,005,000 to 3,000,000 1,700 3,005,000 and up 1,500
Determining the required number of value units:
- Decide how many devices you plan to license with a minimum of 5,000.
- Divide your total number of devices (rounded up to the nearest 5,000) by 5,000 to determine how many increments, or groups, of 5,000 are required.
- Based on your total number of devices, identify on the value unit table the quantity of value units required for each increment, or group, of 5,000 devices.
- Multiply the number increments, or groups, of 5,000 devices by the quantity of value units required per 5,000 devices in the appropriate quantity level to determine the total quantity of value units required to license your total quantity of Symbian Clients for WEDM.
- Order the Symbian Client for WEDM V6.0 license part number in a quantity equal to the required number of value units.
The number of value units per 5,000 devices is based on the quantity levels shown in the table. You always base your calculation on the quantity level that represents your total number of devices. As the quantity of devices increases, the quantity of value units required per 5,000 devices decreases.
Example 1: Assume you want to start with the minimum of 5,000 devices. A quantity of 5,000 devices requires 5,000 value units. Order the value unit part number in a quantity of 5,000.
Example 2: Assume you want to start with 10,000 devices. Order a quantity of 10,000 value units. That is two increments of 5,000 devices at 5,000 value units per increment.
Example 3: Assume you have previously licensed 10,000 devices by purchasing 10,000 value units. You now want to license an additional 25,000 devices, bringing your total to 35,000 devices.
For a total quantity of 35,000 devices, the table shows that you need 4,200 value units per 5,000 devices. For 35,000 devices, that is 7 increments of 5,000. Multiple 4,200 by 7 to determine that the total required value units is 29,400.
However, since you purchased 10,000 value units in a previous transaction, you need to purchase only 19,400 more value units in this second transaction. Order the value unit part number in a quantity of 19,400. This brings your total quantity of value units purchased to 29,400, which is the number of value units required to license 35,000 devices.
Example 4: Assume you want to start with 80,000 devices. That is 16 increments of 5,000 devices (80 divided by 5,000 = 16). For that total quantity of devices, you need 3,500 value units per 5,000 devices (3,500 x 16 = 56,000). Order 56,000 value units.
Contact your IBM representative or authorized Business Partner if you need assistance in determining the appropriate number of value units to required for your environment.
Passport Advantage program licenses
WebSphere Everyplace Device Manager
Part
Description number
IBM WebSphere Everyplace Device Manager
WEDM V5.0 Per Processor License D53WELL
& SW Maintenance 12 Months
WEDM V5.0 Per Processor SW E01B9LL
Maintenance Annual Renewal
WEDM V5.0 Per Processor SW D53WFLL
Maintenance Reinstatement 12 Months
IBM Symbian Client for WebSphere
Everyplace Device Manager
Symbian Client WEDM Value Unit(s) D55FHLL
SW Maintenance Reinstatement
12 Months
Symbian Client WEDM Value Unit(s) D55FGLL
License & SW Maintenance 12 Months
Symbian Client WEDM Value Unit(s) E01YHLL
SW Maintenance Annual Renewal
Passport Advantage supply
Part
Description number
WebSphere Everyplace Device
Manager V6.0
Media Pack: Multilingual, BK085ML
Multiplatforms, CD-ROM Digital
Disk -- ISO 9660 Standard V6.0
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for WEDM are entitled to receive the corresponding media pack.
WebSphere Everyplace Device Manager V6.0
Entitled maintenance Media packs Part
offerings description description number
WebSphere Everyplace WebSphere Everyplace BK085ML
Device Manager Device Manager Media
Processor Pack, Multilingual,
Multiplatforms,
CD-ROM Digital Disk —
ISO 9660 Standard
On/Off Capacity on Demand
IBM WebSphere Everyplace Device Manager
Part
Description number
WEDM V5.0 Per Processor Per D53X3LL
Use-Day, On Off Capacity on
demand Temporary U
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| Terms and conditions |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Licensing: IPLA. PoE are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
LI form number
Program
Program name number Form number
WebSphere 5724-L91 L-TSTD-6BGL2T
Everyplace Device
Manager
Limited warranty applies: Yes
Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.
Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund.
- For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.
- For programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by the customer.
Copy and use on home/portable computer: No
Volume orders (IVO): No
Passport Advantage applies: Yes and through the Passport Advantage Web site at
Usage restriction: Yes
WEDM includes other software products and components. WEDM and some of these other products/components include unique terms and conditions, in addition to the terms and conditions of the IPLA and the IBM Passport Advantage Agreement. The IBM Service Provider Attachment is also required.
A WEDM license is required for each CPU on each machine that has the ability to execute the server component of WEDM. The license for WEDM also entitles you to install and use an unlimited number of agents, but only on devices supported by WEDM, and only to communicate with the WEDM server component.
The optional Symbian Client for WEDM can be used only in conjunction with WEDM. A license is required for each Symbian Client agent that will be deployed on a device prior to support for any supported Symbian device. The minimum purchase is 5,000 value units to license 5,000 client devices.
LI and program-unique terms are included in the LI that is provided with WEDM. On or near the planned availability date of WEDM, the LI will be available for review on the IBM Software License Agreement site at
Software maintenance applies: Yes
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at
iSeries™ Software Maintenance applies: No
On/Off Capacity on Demand
To be eligible for On/Off Capacity on Demand pricing, customers must be enabled for temporary
capacity on the corresponding hardware, and the required contract — Z125-6907, Amendment for
iSeries and pSeries® Temporary Capacity On Demand — Software — must be signed prior to use.
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| IBM Electronic Services |
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IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer®. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit
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| Prices |
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The prices provided in this announcement are suggested retail prices for the U.S. and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
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| Order now |
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To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: ibm_direct@vnet.ibm.com
Mail: IBM Americas Call Centers
Dept: IBM CALL, 11th Floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
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