IBM WebSphere Business Monitor V6.0 delivers real-time business monitoring with metrics, visual displays, and alerts

IBM United States Software Announcement 205-227
September 12, 2005

 

 ENUS205-227.PDF (51KB)

Table of contents   Document options  
TOC link At a glance TOC link Offering Information
TOC link Overview TOC link Publications
TOC link Key prerequisites TOC link Technical information
TOC link Planned availability dates TOC link Ordering information
TOC link Description TOC link Terms and conditions
TOC link Statement of direction TOC link IBM Electronic Services
TOC link Reference information TOC link Prices
TOC link Education support  
 
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(Corrected on November 30, 2005)

Description section is revised.

(Corrected on September 15, 2005)

URLs in the Key prerequisites, and Software and Hardware requirements sections are revised.
 

At a glance

IBM WebSphere Business Monitor V6.0 delivers:

  • Customizable dashboard, implemented as WebSphere Portal pages, that are visually intuitive (scorecards, key performance indicators (KPIs), and gauges)
  • Multidimensional analysis and reports supported through the dashboards, with embedded business intelligence
    • Creates customized analytic components that monitors existing business processes
    • Allows user to do multidimensional analysis
  • Capability to monitor specified by the business user
    • Adaptive Action Manager invokes selected real-time action or set of actions based upon predefined rules and policies
  • User-controlled filtering of the reports
  • Sophisticated business analysis integrated with business processes
  • Innovation and optimization enhanced in key business processes
  • Capability to understand and transform your business through insightful business modeling, simulation, and analysis — enabled with WebSphere Business Modeler Advanced

 
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Overview

WebSphere® Business Monitor gives you the ability to monitor business processes in real-time, providing a visual display of business process status, together with alerts and notifications to key users that enables continuous improvement of your business processes. This product provides significant new enhancements to the IBM business process management portfolio, and is tightly integrated with both WebSphere Business Modeler, and WebSphere Process Server.

WebSphere Business Monitor will help you establish and track common business monitoring goals:

  • Business performance measured against targets — a scorecard view
  • Alerts from business critical situations requiring action
  • Alert notifications from anomalous situations
  • Tracking of business process flows
  • Monitoring of business process metrics like working and elapsed duration

WebSphere Business Monitor also provides support for the Common Event Infrastructure by leveraging the Common Base Event (CBE) format for receiving and emitting events, as implemented through the WebSphere Process Server.

Close monitoring of key business performance metrics can drive continuous improvement and empower innovation and optimization. Business process goals are monitored for progress against these goals. WebSphere Business Monitor includes one copy of WebSphere Business Modeler Advanced providing sophisticated, intuitive modeling and simulation capabilities to precisely model the critical aspects of your business. When the WebSphere Business Monitor is used in conjunction with WebSphere Business Modeler, you can create a business measures model that specifically identifies activities to be monitored, including events, business metrics, and key performance indicators.

Once the model is complete, WebSphere Business Monitor then recognizes the model and the measurements to be captured from incoming events. Model, deploy, monitor, analyze, and take action to make informed and timely decisions, resulting in real-time competitive advantage.
 
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Key prerequisites
  • Microsoft™ Windows™ 2000
  • Windows 2003
  • AIX® V5.2 or AIX V5.3

For details, refer to


 
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Planned availability dates
  • January 31, 2006 — V6.0 electronic delivery
  • February 28, 2006 — V6.0 media

 
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Description

WebSphere Business Monitor monitors business processes in real-time, provides a visual display of business process status, and provides alerts and notifications to key users to enable business process optimization. WebSphere Business Monitor is a critical part of an integrated business innovation and optimization solution on the WebSphere V6 platform, delivering closed loop business process management by integrating business process modeling, execution, and real-time monitoring.

In addition, continuous business process improvement metrics, such as task working durations and process decision percentages are calculated and can be exported to update their corresponding business process models in the WebSphere Business Modeler. These capabilities provide for processes running in WebSphere Process Server (Refer to the Statement of direction section).

WebSphere Business Monitor includes one copy of WebSphere Business Modeler Advanced, which bridges the gap between Line of Business and IT. Many business process modeling efforts stop at developing flow diagrams or process maps. With WebSphere Business Modeler Advanced, this effort is extended to include simulation, analysis, and redesign.

Event sources

WebSphere Business Monitor receives events in the common base event format. This standards-based format is included as part of the WebSphere Process Server components. WebSphere Business Monitor V6 receives events from the WebSphere Process Server. WebSphere Business Monitor receives and processes events from WebSphere Process Server, business process server component.

Common Event Infrastructure (CEI)

WebSphere Business Monitor supports CEI. This means that the WebSphere Business Monitor leverages the CBE format for consuming and emitting events. It also leverages the event catalog and event store capabilities to manage and keep record of the incoming event types respectively.

Currently, the Common Event Infrastructure support is provided in WebSphere Process Server. WebSphere Business Monitor requires WebSphere Process Server to be installed in order to leverage the Common Event Infrastructure capabilities.

WebSphere Business Monitor components

WebSphere Business Monitor provides different data stores to manage the large amounts of information and analysis needed. These data stores are:

  • State — Includes internal persistent data store for event collection and processing. It is not user accessible.
  • Runtime — Contains all information required for running process instances or in-progress events.
  • Performance warehouse — Designed as a data mart, this data store contains all of the historical information of completed process instances and enables multi-dimensional analysis.
  • Monitor repository — Contains the definitions of the deployed models. Accessed by Monitor Server and dashboards.

Monitor server is used to perform the management of the KPIs and metrics, as well as other relevant information from the business measures model which is defined as part of the business measures modeling capabilities of the WebSphere Business Modeler. The monitor server is also responsible for event correlation as well as situation detection that then triggers the adaptive action manager component.

Adaptive action manager is part of the monitor server that is responsible for receiving situation events and then taking the appropriate actions for the given situation. The adaptive action manager will also emit CBEs when actions are initiated. Types of action which can be taken include e-mail, dashboard alerts, corrective action processes in the WebSphere Process Server, and invocation of a Web service.

Information manager is responsible for managing the multidimensional analysis capabilities as well as determining when and how information is managed in the various monitor data stores, in order to provide scalability and multidimensional analysis capabilities. Business Monitor has WebSphere Portal-based dashboards that can be customized with a pre-defined set of configurable views that are implemented via portlets. A dashboard designer with WebSphere Portal skills can take these portlets and configure them or create custom dashboards. Some of these view types will leverage DB2® Alphablox. Eight different view types can be combined together to create dashboards.

  • Scorecard view primarily supports Executive users, especially a scorecard groups the KPIs.
  • KPI view shows the values of individual KPIs, focusing on the position of the KPI value relative to its defined limits
  • Gauge view displays individual KPI values, either relative to KPI lower and upper limit values, or relative to the KPI target value, visually using the appearance of physical instruments as in an automobile
  • Monitor view shows the details of processes, which contain a group of related metrics, KPIs and situations on a particular process. The monitor view can monitor either individual instances or groups of process instances. This is in addition to providing the capabilities to perform drill-down and drill-up among child and parent instances.
  • Report view provides performance reports relative to a time-axis. Such reports typically contain tables and graphs analyzing historical data contained within the performance warehouse data store. The Report View has built-in analysis types that include Quartile, Trend, and Control Analysis.
  • Dimensional view provides a multidimensional view of business performance data. Users can pivot on business dimensions to view the performance
  • Alert view displays the notifications for a specific user
  • Process view displays the process status. Such a display will show a process graph with visual cues on the status of the process

In addition to the eight supported views, there are some helper views which are:

  • Organization view — The Organization View displays the organization, organization units and employees available in the customer user registry that WebSphere Portal is configured to use, whether that is an LDAP user registry or a custom registry. The Organization View is used to help users filter the data generated by the Report View based on employees available in selected organization or organization unit, or based on a selected employee.
  • Export actual values view — The purpose of the Export Actual Values View is the export of an XML representation of the actual values to be used for the feedback loop with the WBI Modeler.

Launchpad installation helps you effectively deploy WebSphere Business Monitor. WebSphere Business Monitor includes a limited license to certain components of the following programs, and the launchpad installation tool helps automate installation of those components:

  • DB2 UDB Enterprise Server Edition
  • DB2 Cube Views
  • DB2 Alphablox
  • WebSphere Portal
  • WebSphere Process Server

WebSphere Business Monitor also includes a limited license to certain components of WebSphere Business Modeler Advanced V6. Those components are not, however, installed through the launchpad.
 
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Statement of direction

In Software Announcement 204-177 , dated August 10, 2004, IBM stated an intention to deliver WebSphere Business Integration Monitor in the first half of 2005, featuring enhanced capabilities that utilize the Alphablox technology, as well as support for WebSphere Business Integration Server Foundation V5.1.

WebSphere Business Monitor V6 now supports WebSphere Process Server and features enhanced capabilities that utilize the Alphablox technology. IBM intends to deliver support for WebSphere Business Integration Server Foundation V5.1 and WebSphere MQ Workflow in a subsequent release.

IBM plans to make national language translations for WebSphere Business Monitor V6 available in the first half of 2006.

All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.
 
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Reference information

Refer to Software Announcement 205-226 , dated September 12, 2005.

Trademarks

 
WebSphere, AIX, and DB2 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

IBM delivers a comprehensive portfolio of education services to help customers successfully deploy and integrate WebSphere® Application and Integration middleware products to their maximum potential.

Education is a key component to ensuring software success. The IBM education team is committed to providing the highest quality education available to help your company prosper in today's competitive marketplace. We take pride in our ability to deliver successful education programs that provide your people with the skills necessary to make your business profitable using IBM software.

The IBM education team works closely with IBM product developers and IBM services organizations to ensure that the courses we offer provide the most up-to-the-minute technical and product information. Our courses place an emphasis on the advanced knowledge and insight that only these sources can provide. We draw from a deep pool of IBM technical experience in the development of our courses, and pass that knowledge on to our students.

For more information about available education offerings, refer to

Skill-based roadmaps can be found at


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No publications are shipped with WebSphere Business Monitor V6.0.

WebSphere Business Monitor publications will be available January 31, 2006, in pdf format at


 
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Technical information

Hardware requirements

For information on the hardware requirements for WebSphere Business Monitor, visit

Software requirements

For information on the software requirements for WebSphere Business Monitor, visit

Planning information

Extended entitlement

IBM plans to protect customer investments and does not expect current customers to migrate immediately from currently entitled products to WebSphere Business Monitor V6. In order to facilitate the extended migration periods that some customers may require, IBM is offering extended entitlement.

Effective upon the date of electronic software delivery, customers with active subscription to eligible products can activate extended entitlement to WebSphere Business Monitor. For information on extended entitlement activation, eligible products and their equivalent extended entitlement products, and general information about extended entitlement, visit the Entitlement section at

Customers should contact their IBM sales representatives for questions and additional assistance.

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging: WebSphere Business Monitor is distributed via electronic download and a single physical media pack with multiple CD-ROMs.

Security, auditability, and control

WebSphere Business Monitor uses the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed
function                                    Product
title                Product group          category
 
IBM WebSphere        App Integration        App Integration
 Business Monitor     Middleware Other       Middleware Other
 
                                            Charge unit
Program name         PID number             description
 
IBM WebSphere        5724-M24               Processor(s)
 Business Monitor

Charge metrics definitions

Processor

In Full Capacity charging — PoEs must be acquired for all activated "processors" (available for use) that are on the server where the program or a component of the program is run.

  1. If there are program components included in the offering whose function is not to be included in the charge metric, these must be listed in the program-unique terms of the License Information.
  2. IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
  3. Multi-core technology allows two or more processors (commonly called "cores") to be active on a single silicon chip. Unless otherwise announced, with multi-core technology, IBM considers each "core" to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
  4. In the zSeries® Integrated Facility for Linux™ (IFL) environment, each IFL engine is considered a single "physical processor."
  5. Threading, a technique which makes a single processor seem to perform as two or more, does not affect the count of physical processors.
  6. Where "blade" technology is employed, each "blade" is considered a separate server and charging is based upon the total number of processors on the blade on which the Program is run.

Passport Advantage program licenses

WebSphere Business Monitor

                                                       Part
Part description                                       number
 
IBM WebSphere Business Monitor
WebSphere Business Monitor                             D527QLL
 Processor(s) License &
 SW Maintenance 12 Months
WebSphere Business Monitor                             E00P8LL
 Processor(s) SW Maintenance
 Annual Renewal
WebSphere Business Monitor                             D527SLL
 Processor(s) SW Maintenance
 Reinstatement 12 Months
 
Passport Advantage supply
 
WebSphere Business Monitor
 V6.0.0
Media Pack: English U.S.,                              AF0AQNA
 Multiplatforms, CD-ROM Digital
 Disk -- ISO 9660 Standard V6.0.0

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

WebSphere Business Monitor V6.0.0

Entitled
maintenance
offerings            Media packs                       Part
description          description                       number
 
WebSphere            WebSphere Business                AF0AQNA
 Business             Monitor English U.S.,
 Monitor              Multiplatforms,
 Processor            CD-ROM Digital Disk --
                      ISO 9660 Standard

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Agreement: IBM International Program License Agreement. Proofs of Entitlement are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License information form number(s)

Program name              Program number               Form number
 
WebSphere                 5724-M24                     L-DJEN-6DLL5R
 Business
 Monitor

On or near the planned availability date, the license agreement will be available for review on the IBM Software License Agreement Web site

Limited warranty: Yes

Program services

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date to the party (either IBM or its reseller) from whom you acquired it for a refund.

For programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Software maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries™ Software Maintenance applies: No

Educational allowance available: Not applicable
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer®. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

Trademarks

 
developerWorks, iSeries, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
WebSphere, Passport Advantage, zSeries, and eServer are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

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