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IBM System Storage Archive Manager V5 provides data retention policies that help meet regulatory requirements

IBM United States Software Announcement 205-210
September 6, 2005

 

 ENUS205-210.PDF (53KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Technical information
TOC link Key prerequisites TOC link IBM Tivoli Enhanced Value-Based Pricing
TOC link Planned availability dates TOC link Ordering information
TOC link Description TOC link Terms and conditions
TOC link Reference information TOC link Prices
TOC link Education support TOC link Order now
TOC link Offering Information  
 
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At a glance

IBM System Storage Archive Manager (formerly IBM Tivoli Storage Manager for Data Retention) provides:

  • Data retention policies that help meet regulatory requirements.
  • A client/server product that provides storage management services in a multiplatform computer environment.
  • An archive client program that permits users to archive files from their workstations or file servers to archive retention protected storage, and retrieve archived copies of files to their local workstations.
  • An application program interface (API) client program that permits you to enhance an existing content management application with a storage interface to archive and retrieve objects from archive retention protected storage.

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

IBM System Storage Archive Manager (formerly IBM Tivoli® Storage Manager for Data Retention) provides data retention policies that can help meet regulatory requirements.1 This client/server product provides storage management services in a multiplatform computer environment. The archive client program permits users to archive files from their workstations or file servers to archive retention protected storage, and also retrieve archived copies of files to their local workstations.

System Storage Archive Manager also includes an application program interface (API) client program that can let you enhance an existing content management application with storage management services. When an application is registered with a server as a client node, the application can archive and retrieve objects from archive retention protected storage.

1
IBM's customer is responsible for ensuring its own compliance with legal requirements. It is the customer's sole responsibility to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer's business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the customer is in compliance with any law.

 
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Key prerequisites

Refer to the Hardware and software requirements section.


 
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Planned availability dates
  • October 21, 2005: Electronic general availability via Passport Advantage®
  • November 18, 2005: Media general availability via Passport Advantage and AAS

 
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Description

IBM System Storage Archive Manager provides a client/server policy-based managed storage system to help meet regulatory and archive requirements for data retention and expiration. Archive and retrieval of retention managed data is through System Storage Archive Manager client or the API client. The storage management services of System Storage Archive Manager server fall into three functional areas:

  • Access control
  • Data protection
  • Transparent data movement

Access control — IBM System Storage Archive Manager is designed to prevent modification to archived data, thereby helping to preserve the data as fixed and unalterable. IBM System Storage Archive Manager can prevent deletion of the data by unauthorized agents (people or applications) prior to the expiration of the data's specified retention policy.

Data protection — IBM System storage Archive Manager can provide off-site protection of non-alterable copies of data. This includes archived copies stored at a physically separate facility, which may be required by government regulations. Storing copies at a separate facility can be accomplished by creating archives on-site and physically transporting and tracking the media, or by using remote distance storage attachments to perform the backup directly to the physically separate site. Multiple copies of the data can be created and managed using the IBM System Storage Archive Manager server to automate both on-site and off-site storage and management of data. A copy of data, that is accessible to the System Storage Archive Manager server, is transparently retrieved in the event the primary copy is unavailable.

Transparent data movement — IBM System Storage Archive Manager includes automated and administrator controlled movement of data across storage devices, both single tier and multiple tiers. The transparent data movement functions can help with the storage migration of data which has retention requirements which exceed the lifetime of the storage device or media. The data can be retrieved by the file archive client or API client independently from the physical location or storage device where the archive data resides.

IBM System Storage Archive Manager supports an extensive number of devices and device types for storage of data. Unlike other solutions that utilize a single hardware device, IBM System Storage Archive Manager allows the user to choose the device and media most appropriate to the business, and migrate the data throughout a storage hierarchy based on policy. To help meet regulatory agencies' requirements for data that must be stored on media that cannot be altered, the storage hierarchy includes support for WORM Tape and WORM Optical Disk. IBM System Storage Archive Manager provides archive retention management services in two key areas:

  • Archive Retention Protection
  • Expiration/Deletion Suspension

Archive Retention Protection — IBM System Storage Archive Manager is designed to prevent the modification of data and the deletion of that data by unauthorized agents (individual or program). IBM System Storage Archive Manager helps prevent the deletion by any agent prior to the expiration of the retention period. This helps ensure that neither individuals nor programs can maliciously or accidentally delete data prior to the specified retention criteria.

Expiration/Deletion Suspension (Deletion Hold) — This provides the ability to suspend deletion of data in response to a pending or ongoing action, like legal litigation, that requires that particular data be held. Upon determination that the suspension is no longer required, normal expiration timing resumes per the original retention period.

Accessibility by people with disabilities

For software offerings:

The IBM System Storage Archive Manager has been reviewed for Accessibility Readiness, and an IBM accessibility checklist has been completed.

The following features help support use by people with disabilities:

  • Operation by keyboard alone using Command Line Interface, Windows™ 2000, Windows 2003, and XP Native GUI Interface
  • Screen readers for use by people with visual impairment when using Command Line Interface
  • Screen magnifiers for use by people with visual impairment when using Command Line Interface, Windows 2000, Windows 2003, and XP Native GUI Interface
  • Optional display of audio alerts for people with hearing impairment using Windows 2000, Windows 2003, and XP Native GUI Interface
  • Optional font enlargement and high-contrast display settings for Windows 2000, Windows 2003, and XP Native GUI Interface

 
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Reference information

Software Announcement 204-311 , dated December 14, 2004

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 205-210

Trademarks

 
Tivoli, Passport Advantage, and Language Environment are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a trademark of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Training is available or will be available for IBM Tivoli® products. Education is offered through IBM Global Services — IT Education Services and through IBM Tivoli Software Authorized Training Providers.

For current information on IBM Tivoli software education, visit the IBM Tivoli software education Web page at

Current schedule information for IBM Tivoli training is available on the IBM Tivoli software education schedules Web page at


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

The following publications can be ordered from the IBM Publications Center after October 21, 2005:

                                                           Order
Title                                                      number
 
IBM Tivoli Storage Manager Concepts Poster                 SC32-9464
IBM Tivoli Storage Manager Read This First                 GI11-0866*
 V5.3
IBM Tivoli Storage Manager for AIX(R)                      GC32-1597*
 Installation Guide V5.3
IBM Tivoli Storage Manager for AIX                         GC32-0768
 Administrator's Guide V5.3
IBM Tivoli Storage Manager for AIX                         GC32-0769
 Administrator's Reference V5.3
 
IBM Tivoli Storage Manager for HP-UX                       GC32-1598*
 Installation Guide V5.3
IBM Tivoli Storage Manager for HP-UX                       GC32-0772
 Administrator's Guide
 
IBM Tivoli Storage Manager for HP-UX                       GC32-0773
 Administrator's Reference V5.3
 
IBM Tivoli Storage Manager for Sun Solaris                 GC32-1601*
 Installation Guide V5.3
 
                                                           Order
Title                                                      number
 
IBM Tivoli Storage Manager for Sun Solaris                 GC32-0778
 Administrator's Guide V5.3
IBM Tivoli Storage Manager for Sun Solaris                 GC32-0779
 Administrator's Reference V5.3
 
IBM Tivoli Storage Manager for Linux(TM)                   GC23-1599*
 Installation Guide V5.3
IBM Tivoli Storage Manager for Linux                       GC23-4690
 Administrator's Guide V5.3
IBM Tivoli Storage Manager for Linux                       GC23-4691
 Administrator's Reference V5.3
 
IBM Tivoli Storage Manager for Windows(TM)                 GC32-1602*
 Installation Guide V5.3
IBM Tivoli Storage Manager for Windows                     GC32-0782
 Administrator's Guide V5.3
IBM Tivoli Storage Manager for Windows                     GC32-0783
 Administrator's Reference V5.3
 
IBM Tivoli Storage Manager Messages V5.3                   SC32-9090
IBM Tivoli Storage Manager Performance                     SC32-9101
 Tuning Guide V5.3
IBM Tivoli Storage Manager Problem                         SC32-9103
 Determination Guide V5.3
IBM Tivoli Storage Manager for NetWare                     GC32-0786
 Backup-Archive Client Installation and
 User's Guide V5.3
IBM Tivoli Storage Manager for UNIX(R)                     GC32-0789
 and Linux Backup-Archive Installation
 and User's Guide V5.3
IBM Tivoli Storage Manager for Windows                     GC32-0788
 Backup-Archive Clients Installation and
 User's Guide V5.3
IBM Tivoli Storage Manager for Macintosh                   GC32-0787
 Backup-Archive Client Installation and
 User's Guide V5.2
IBM Tivoli Storage Manager Using the                       GC32-0793
 Application Program Interface V5.3

The English publications are on IBM Tivoli Storage Manager Publications CD V5.3 (SK3T-8176) which is currently available.

*
These titles are included here to indicate that additional hardcopies of these entitled publications may be ordered for a fee.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can be downloaded free of charge.

The IBM Publications Notification System (PNS) helps enable subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive e-mail notifications of new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center

The site is available in English and Canadian French.
 
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Technical information

Specified operating environment

Hardware and software requirements: The IBM System Storage Archive Manager server runs on the AIX, Sun Solaris, HP-UX, Linux x86 and AMD64/EM64T, Linux on POWER™, Linux zSeries®, and Microsoft™ Windows 2000, and Windows 2003 operating system platforms. The devices supported by Tivoli Storage Manager Extended Edition are also supported by IBM System Storage Archive Manager. Refer to the following Web site for the list of devices that are supported

In addition, for the most current support and related information for Tivoli Storage Management products, including information on the IBM Tivoli Storage Manager backup-archive clients, refer to the Tivoli Storage Manager Web site

Additional information

To implement the data retention capabilities, you need to install a new IBM System Storage Archive Manager server and then enable Data Retention protection. Once Data Retention protection is enabled, it cannot be disabled and all data stored on that IBM System Storage Archive Manager server will be subject to the data retention policies.

Performance considerations: IBM System Storage Archive Manager performance will vary depending upon a customer's particular configuration, the client/server options, and customization.

Planning information

Software Maintenance, previously referred to as Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging

IBM System Storage Archive Manager is distributed with:

  • IBM Tivoli Storage Manager V5.3.2 CD-ROMs containing the machine-readable code for the following:
    • AIX Server (LCD7-0419)
    • HP-UX Server (LCD7-0421)
    • Solaris Server (LCD7-0423)
    • Windows Server (LCD7-0425)
    • Linux Server (LCD7-0465)
    • OS/400® API Client (LCD7-0433)
  • IBM Tivoli Storage Manager V5.3.2 Desktop Clients (LCD7-0507)
  • IBM Tivoli Storage Manager V5.3.2 AIX Clients (LCD7-0505)
  • IBM Tivoli Storage Manager V5.3.2 UNIX Clients (HP-UX, Solaris) (LCD7-0506)
  • IBM Tivoli Storage Manager V5.3.2 Linux Clients (LK4T-0349)
  • IBM Tivoli Storage Manager for Operational Reporting V5.3.2 (LCD7-0578)
  • IBM Tivoli Storage Manager Publication CD V5.3 (SK3T-8176)
  • IBM Tivoli Storage Manager V5.3.2 Administration Center (LK4T-0356)
  • IBM Integrated Solutions Console AIX for use with the IBM Tivoli Storage Manager Administration Center (LK4T-0343)
  • IBM Integrated Solutions Console Solaris for use with the IBM Tivoli Storage Manager Administration Center (LK4T-0344)
  • IBM Integrated Solutions Console Windows for use with the IBM Tivoli Storage Manager Administration Center (LK4T-0345)
  • IBM Integrated Solutions Console Linux for use with the IBM Tivoli Storage Manager Administration Center (LK4T-0346)
  • The following hardcopy publications:

                                                           Order
Title                                                      number
 
IBM Tivoli Storage Manager Read                            GI11-0866
 This First V5.3
IBM Tivoli Storage Manager AIX                             GC32-1597
  Installation Guide V5.3
IBM Tivoli Storage Manager HP-UX                           GC32-1598
  Installation Guide V5.3
IBM Tivoli Storage Manager Solaris                         GC32-1601
  Installation Guide V5.3
IBM Tivoli Storage Manager Windows                         GC32-1602
  Installation Guide V5.3
IBM Tivoli Storage Manager Linux                           GC23-1599
  Installation Guide V5.3

Customers who want the UNIX Systems Service backup-archive client will need to order IBM Tivoli Storage Manager for z/OS® USS Client and API (5698-USS) through AAS. For more information, refer to Software Announcement 204-311 , dated December 14, 2004.

Security, auditability, and control

IBM System Storage Archive Manager uses the security and audit features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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IBM Tivoli Enhanced Value-Based Pricing

IBM Tivoli software products are priced using a managed-environment approach whereby price is determined by the amount of storage capacity under management rather than the number and type of product components installed.

This licensing model can provide the customer flexibility to deploy these software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of these products can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Capacity — Primary disk storage pool size combined with the amount of utilized primary removable media storage used by the IBM System Storage Archive Manager server.

Capacity notes:

  • Capacity does not include:
    • Copy storage pools for the Archive Manager data that reside on disk.
    • Copy storage pools for the Archive Manager data that reside on removable media.
    • Space used on the IBM Tivoli Storage Manager server for any purpose other than the primary storage pool.
  • A virtual tape library (VTL) is considered a removable media device and thus capacity is based on utilization.
  • The minimum amount of capacity that can be purchased is 1 TB.
  • Partial capacity will be rounded up to the next whole number of TB.
  • Additional capacity must be added in increments of 1 TB.

Terabyte (T/TB) = 2 raised to the power of 40 bytes = 1,099,511,627,776 bytes.

Product and licensing Web sites

A complete list of IBM Tivoli products is available at Web site

IBM Tivoli product licensing documents are available at Web site

Passport Advantage

Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total "Passport Advantage points value":

  1. Analyze the customer environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number multiplied by the quantity for that part number will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value."

The discounted pricing, available through Passport Advantage, is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes.

Pricing examples

Purchase scenario 1: A customer has an IBM System Storage Archive Manager server with a 5 TB primary disk storage pool and a removable media storage pool that will store 4 TB of data within the next 12 months. The data in the primary storage pools will be copied for off-site protection to a copy pool. The customer has designated 10 TB of removable media for a copy storage pool.

The customer needs to purchase 9 TB of IBM System Storage Archive Manager.

                    Removable
                    media
Primary disk        storage                         Required
storage pool        pool             Capacity       licenses
 
5 TB                4 TB             9 TB           9 TB of IBM
                                                     System Storage
                                                     Archive Manager
                                                     for Windows

Purchase scenario 2 (additional capacity): A customer had purchased 9 TBs of IBM System Storage Archive Manager. 12 months after that initial purchase, the customer is managing 9 TB of data. Over the next 12 months the customer estimates they will need to manage an additional 2.4 TB worth of data.

The customer should purchase an additional 3 TB of IBM System Storage Archive Manager.

                    Removable
                    media
Primary disk        storage                         Required
storage pool        pool             Capacity       licenses
 
5 TB                6.4 TB           11.4 TB        12 TB of IBM
                                                     System Storage
                                                     Archive Manager
                                                     for Windows

Migration examples: Customers who purchased IBM Tivoli Storage Manager for Data Retention were charged a flat per processor fee. That original purchase was not bound to any amount of capacity. If the customer wants to add an additional processor to their existing IBM Tivoli Storage Manager for Data Retention server, they will need to do so under the new pricing model. If the customer wants to add a new IBM System Storage Archive Manager server, this would be done as a new purchase following the examples above and no migration would be necessary.

For migration purposes, customers will be granted 16 TB of IBM System Storage Archive Manager for each processor they purchased of Tivoli Storage Manager for Data Retention.

Migration example 1: A customer originally purchased one processor of IBM Tivoli Storage Manager for Data Retention. The amount of capacity on the IBM Tivoli Storage Manager for Data Retention server is 12 TB. As part of the migration, the customer would be granted the entitlement to manage 16 TB of IBM System Storage Archive Manager. In this example, the customer could manage an additional 4 TB without purchasing any additional licenses.

                    TB quantity
Capacity            in customer               TB entitlements
managed             environment               required
 
12 TB of            1 processor of Tivoli     Customer is
 usable disk         Storage Manager for       entitled to manage
 capacity            Data Retention (from      4 TB of additional
                     prior purchase)           capacity
                     which equates to
                     16 TB of usable disk
                     capacity (1:16
                     conversion ratio)

Migration example 2: A customer originally purchased one processor of IBM Tivoli Storage Manager for Data Retention. The amount of capacity on the IBM Tivoli Storage Manager for Data Retention server is 22 TB. As part of the migration, the customer would be granted the entitlement to manage 16 TB of IBM System Storage Archive Manager. Thus, the customer would need to purchase an additional 6 TBs of IBM System Storage Archive Manager.

                    TB quantity
Capacity            in customer               TB entitlements
managed             environment               required
 
22 TB of            1 processor of Tivoli     6 TB of IBM
 usable disk         Storage Manager for       System Storage
 capacity            Data Retention (from      Archive Manager
                     prior purchase)
                     which equates to
                     16 TB of usable disk
                     capacity (1:16
                     conversion ratio)

 
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Ordering information

Product group:  Tivoli Storage Manager
  Product Identifier Description (PID)
  IBM System Storage Archive Manager 5608-ARM
 
Product category:  IBM System Storage Archive Manager

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include 12 full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include 12 full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per terabyte. To order for Passport Advantage, specify the desired part number and quantity.

                                                       Part
Description                                            number
 
System Storage Archive Manager Terabytes               D55ILLL
  LIC+SW Maint 12 MO
System Storage Archive Manager Terabytes               E0208LL
  Annual SW Maint RNWL
System Storage Archive Manager Terabytes               D55IMLL
  SW Maint Reinstate 12 MO

To order a media pack or documentation pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                       Part
Description                                            number
 
System Storage Archive Manager V5.3                    BJ0G1ML
  Media Pack Multilingual
  Documentation Pack -- International English          BJ0E1IE

IBM System Storage Archive Manager is also available via Web download from Passport Advantage.

Ordering information for 5608-ARM non-Passport Advantage offerings: To order a basic license, specify the program number and the feature number of the desired distribution medium. Also, specify the one-time charge feature number in the quantity desired (maximum quantity of 250).

The quantity to be specified for the features in the following table is per terabyte.

Use the following table to order the program products listed below:

Product                                                Feature number
number            Product name                         Qty 1  Qty 250
 
5608-ARM          IBM System Storage Archive           3868   3869
                   Manager V5.3 Per Terabyte
                   with 1 Yr SW Maintenance

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Extending coverage for a total of three years from date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.

IBM System Storage Archive Manager

Maintenance IASP PID 1 Year:  5608-AR2
 
                                                    Feature   Feature
                                                    number    number
Description                                         qty 1     qty 250
 
Use authorizations (to be ordered
 in quantity):
 per Terabyte:
-- Software Maintenance No Charge                   3908      3909
 Registration
-- Software Maintenance 1 Year                      3910      3911
 Renewal
 
Maintenance IASP PID 1 Year:  5608-AR1
 
                                                    Feature   Feature
                                                    number    number
Description                                         qty 1     qty 250
 
Use authorizations (to be ordered
in quantity):
per Terabyte:
-- Software Maintenance 1 Year                      3912      3913
 After License
 
Maintenance IASP PID 3 Year:  5608-AR3
 
                                                    Feature   Feature
                                                    number    number
Description                                         qty 1     qty 250
 
Use authorizations (to be ordered
in quantity):
Terabyte:
-- Software Maintenance 3 Year                      3876      3877
 Registration
 
Maintenance IASP PID 3 Year:  5608-AR4
 
                                                    Feature   Feature
                                                    number    number
Description                                         qty 1     qty 250
 
Use authorizations (to be ordered
in quantity):
per Terabytes:
-- Software Maintenance 3 Year                      3878      3879
 Renewal
 
Maintenance IASP PID 3 Year:  5608-AR5
 
                                                    Feature   Feature
                                                    number    number
Description                                         qty 1     qty 250
 
Use authorizations (to be ordered
in quantity):
per Terabyte:
-- Software Maintenance 3 Year                      3880      3881
 After License

Basic machine-readable material: The distribution media features in the following table apply to program numbers 5608-ARM. To order, select the distribution medium feature for the desired program number.

                         Feature                  Distribution
Language                 number                   medium
 
English                  5809                     CD-ROM

 
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Terms and conditions

Licensing: IBM International Program License Agreement and License Information document. Proofs of Entitlement (PoEs) are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

The following agreement applies for maintenance and does not require customer signatures:

  • IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

License information form number: GC23-4478

Limited warranty applies: Yes

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner, subject to any limitations in the License Information. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program and you are the original licensee, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by the customer.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes and through the Passport Advantage Web site at

Usage restriction: Yes. Usage is limited to the quantity of terabytes of managed storage licensed.

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the product announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For additional information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected. For additional information, refer to Changes to Distributed Software Products Model for Products Outside Passport Advantage Software Announcement 201-201 , dated July 10, 2001.

Variable charges apply: No

Educational allowance available: Yes, 15% education allowance applies to qualified education institution customers.
 
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Prices

Contact your IBM representative for charges information for this announcement.
 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
POWER is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, AIX, zSeries, OS/400, and z/OS are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

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