IBM System Storage Archive Manager V5 provides data retention policies that help meet regulatory
requirements
IBM United States
Software Announcement 205-210
September 6, 2005
 ENUS205-210.PDF (53KB)
|
IBM System Storage Archive Manager (formerly IBM Tivoli Storage Manager for Data Retention)
provides:
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Data retention policies that help meet regulatory requirements.
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A client/server product that provides storage management services in a multiplatform computer
environment.
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An archive client program that permits users to archive files from their workstations or file
servers to archive retention protected storage, and retrieve archived copies of files to their local
workstations.
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An application program interface (API) client program that permits you to enhance an existing
content management application with a storage interface to archive and retrieve objects from archive
retention protected storage.
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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IBM System Storage Archive Manager (formerly IBM Tivoli® Storage Manager for Data Retention)
provides data retention policies that can help meet regulatory requirements.1 This client/server
product provides storage management services in a multiplatform computer environment. The archive
client program permits users to archive files from their workstations or file servers to archive
retention protected storage, and also retrieve archived copies of files to their local workstations.
System Storage Archive Manager also includes an application program interface (API) client program
that can let you enhance an existing content management application with storage management
services. When an application is registered with a server as a client node, the application can
archive and retrieve objects from archive retention protected storage.
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1
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IBM's customer is responsible for ensuring its own compliance with legal requirements. It is the
customer's sole responsibility to obtain advice of competent legal counsel as to the identification
and interpretation of any relevant laws and regulatory requirements that may affect the customer's
business and any actions the customer may need to take to comply with such laws. IBM does not
provide legal advice or represent or warrant that its services or products will ensure that the
customer is in compliance with any law.
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Refer to the
Hardware and software requirements
section.
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October 21, 2005: Electronic general availability via Passport Advantage®
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November 18, 2005: Media general availability via Passport Advantage and AAS
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IBM System Storage Archive Manager provides a client/server policy-based managed storage system to
help meet regulatory and archive requirements for data retention and expiration. Archive and
retrieval of retention managed data is through System Storage Archive Manager client or the API
client. The storage management services of System Storage Archive Manager server fall into three
functional areas:
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Access control
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Data protection
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Transparent data movement
Access control
— IBM System Storage Archive Manager is designed to prevent modification to archived data,
thereby helping to preserve the data as fixed and unalterable. IBM System Storage Archive Manager
can prevent deletion of the data by unauthorized agents (people or applications) prior to the
expiration of the data's specified retention policy.
Data protection
— IBM System storage Archive Manager can provide off-site protection of non-alterable copies of
data. This includes archived copies stored at a physically separate facility, which may be required
by government regulations. Storing copies at a separate facility can be accomplished by creating
archives on-site and physically transporting and tracking the media, or by using remote distance
storage attachments to perform the backup directly to the physically separate site. Multiple copies
of the data can be created and managed using the IBM System Storage Archive Manager server to
automate both on-site and off-site storage and management of data. A copy of data, that is
accessible to the System Storage Archive Manager server, is transparently retrieved in the event the
primary copy is unavailable.
Transparent data movement
— IBM System Storage Archive Manager includes automated and administrator controlled movement of
data across storage devices, both single tier and multiple tiers. The transparent data movement
functions can help with the storage migration of data which has retention requirements which exceed
the lifetime of the storage device or media. The data can be retrieved by the file archive client
or API client independently from the physical location or storage device where the archive data
resides.
IBM System Storage Archive Manager supports an extensive number of devices and device types for
storage of data. Unlike other solutions that utilize a single hardware device, IBM System Storage
Archive Manager allows the user to choose the device and media most appropriate to the business, and
migrate the data throughout a storage hierarchy based on policy. To help meet regulatory agencies'
requirements for data that must be stored on media that cannot be altered, the storage hierarchy
includes support for WORM Tape and WORM Optical Disk. IBM System Storage Archive Manager provides
archive retention management services in two key areas:
-
Archive Retention Protection
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Expiration/Deletion Suspension
Archive Retention Protection
— IBM System Storage Archive Manager is designed to prevent the modification of data and the
deletion of that data by unauthorized agents (individual or program). IBM System Storage Archive
Manager helps prevent the deletion by any agent prior to the expiration of the retention period.
This helps ensure that neither individuals nor programs can maliciously or accidentally delete data
prior to the specified retention criteria.
Expiration/Deletion Suspension (Deletion Hold)
— This provides the ability to suspend deletion of data in response to a pending or ongoing
action, like legal litigation, that requires that particular data be held. Upon determination that
the suspension is no longer required, normal expiration timing resumes per the original retention
period.
Accessibility by people with disabilities
For software offerings:
The IBM System Storage Archive Manager has been reviewed for Accessibility Readiness, and an IBM
accessibility checklist has been completed.
The following features help support use by people with disabilities:
-
Operation by keyboard alone using Command Line Interface, Windows™ 2000, Windows 2003, and XP
Native GUI Interface
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Screen readers for use by people with visual impairment when using Command Line Interface
-
Screen magnifiers for use by people with visual impairment when using Command Line Interface,
Windows 2000, Windows 2003, and XP Native GUI Interface
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Optional display of audio alerts for people with hearing impairment using Windows 2000, Windows
2003, and XP Native GUI Interface
-
Optional font enlargement and high-contrast display settings for Windows 2000, Windows 2003, and XP
Native GUI Interface
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Software Announcement
204-311
, dated December 14, 2004
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to
Business Partner information for this announcement. A PartnerWorld ID and password are required
(use IBM ID).
BP Attachment for Announcement Letter 205-210
Trademarks
-
-
Tivoli, Passport Advantage, and Language Environment are registered trademarks of International
Business Machines Corporation in the United States or other countries or both.
-
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Windows is a trademark of Microsoft Corporation.
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Other company, product, and service names may be trademarks or service marks of others.
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Training is available or will be available for IBM Tivoli® products. Education is offered through
IBM Global Services — IT Education Services and through IBM Tivoli Software Authorized Training
Providers.
For current information on IBM Tivoli software education, visit the IBM Tivoli software education
Web page at
Current schedule information for IBM Tivoli training is available on the
IBM Tivoli software education schedules Web page at
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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The following publications can be ordered from the IBM Publications
Center after October 21, 2005:
Order
Title number
IBM Tivoli Storage Manager Concepts Poster SC32-9464
IBM Tivoli Storage Manager Read This First GI11-0866*
V5.3
IBM Tivoli Storage Manager for AIX(R) GC32-1597*
Installation Guide V5.3
IBM Tivoli Storage Manager for AIX GC32-0768
Administrator's Guide V5.3
IBM Tivoli Storage Manager for AIX GC32-0769
Administrator's Reference V5.3
IBM Tivoli Storage Manager for HP-UX GC32-1598*
Installation Guide V5.3
IBM Tivoli Storage Manager for HP-UX GC32-0772
Administrator's Guide
IBM Tivoli Storage Manager for HP-UX GC32-0773
Administrator's Reference V5.3
IBM Tivoli Storage Manager for Sun Solaris GC32-1601*
Installation Guide V5.3
Order
Title number
IBM Tivoli Storage Manager for Sun Solaris GC32-0778
Administrator's Guide V5.3
IBM Tivoli Storage Manager for Sun Solaris GC32-0779
Administrator's Reference V5.3
IBM Tivoli Storage Manager for Linux(TM) GC23-1599*
Installation Guide V5.3
IBM Tivoli Storage Manager for Linux GC23-4690
Administrator's Guide V5.3
IBM Tivoli Storage Manager for Linux GC23-4691
Administrator's Reference V5.3
IBM Tivoli Storage Manager for Windows(TM) GC32-1602*
Installation Guide V5.3
IBM Tivoli Storage Manager for Windows GC32-0782
Administrator's Guide V5.3
IBM Tivoli Storage Manager for Windows GC32-0783
Administrator's Reference V5.3
IBM Tivoli Storage Manager Messages V5.3 SC32-9090
IBM Tivoli Storage Manager Performance SC32-9101
Tuning Guide V5.3
IBM Tivoli Storage Manager Problem SC32-9103
Determination Guide V5.3
IBM Tivoli Storage Manager for NetWare GC32-0786
Backup-Archive Client Installation and
User's Guide V5.3
IBM Tivoli Storage Manager for UNIX(R) GC32-0789
and Linux Backup-Archive Installation
and User's Guide V5.3
IBM Tivoli Storage Manager for Windows GC32-0788
Backup-Archive Clients Installation and
User's Guide V5.3
IBM Tivoli Storage Manager for Macintosh GC32-0787
Backup-Archive Client Installation and
User's Guide V5.2
IBM Tivoli Storage Manager Using the GC32-0793
Application Program Interface V5.3
The English publications are on IBM Tivoli Storage Manager Publications
CD V5.3 (SK3T-8176) which is currently available.
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*
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These titles are included here to indicate that additional hardcopies of
these entitled publications may be ordered for a fee.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided. Payment options for orders are
via credit card (in the U.S.) or customer number for 50 countries. A
large number of publications are available online in various file
formats, and they can be downloaded free of charge.
The IBM Publications Notification System (PNS) helps enable subscribers
to set up profiles of interest by order number/product number. PNS
subscribers automatically receive e-mail notifications of new
publications defined in their profiles. These may then be
ordered/downloaded from the Publications Center
The site is available in English and Canadian French.
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Specified operating environment
Hardware and software requirements:
The IBM System Storage Archive Manager server runs on the AIX, Sun Solaris, HP-UX, Linux x86
and AMD64/EM64T, Linux on POWER™, Linux zSeries®, and Microsoft™ Windows 2000, and Windows
2003 operating system platforms. The devices supported by Tivoli Storage Manager Extended Edition
are also supported by IBM System Storage Archive Manager. Refer to the following Web site for the
list of devices that are supported
In addition, for the most current support and related information for
Tivoli Storage Management products, including information on the IBM
Tivoli Storage Manager backup-archive clients, refer to the Tivoli
Storage Manager Web site
Additional information
To implement the data retention capabilities, you need to install a new IBM System Storage Archive
Manager server and then enable Data Retention protection. Once Data Retention protection is
enabled, it cannot be disabled and all data stored on that IBM System Storage Archive Manager server
will be subject to the data retention policies.
Performance considerations:
IBM System Storage Archive Manager performance will vary depending upon a customer's particular
configuration, the client/server options, and customization.
Planning information
Software Maintenance, previously referred to as Subscription and Technical Support, is included in
the Passport Advantage Agreement. Installation and technical support is provided by the Software
Maintenance offering of the IBM International Passport Advantage Agreement. This fee service
enhances customer productivity, with voice and electronic access into IBM support organizations.
Packaging
IBM System Storage Archive Manager is distributed with:
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IBM Tivoli Storage Manager V5.3.2 CD-ROMs containing the machine-readable code for the following:
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AIX Server (LCD7-0419)
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HP-UX Server (LCD7-0421)
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Solaris Server (LCD7-0423)
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Windows Server (LCD7-0425)
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Linux Server (LCD7-0465)
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OS/400® API Client (LCD7-0433)
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IBM Tivoli Storage Manager V5.3.2 Desktop Clients (LCD7-0507)
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IBM Tivoli Storage Manager V5.3.2 AIX Clients (LCD7-0505)
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IBM Tivoli Storage Manager V5.3.2 UNIX Clients (HP-UX, Solaris) (LCD7-0506)
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IBM Tivoli Storage Manager V5.3.2 Linux Clients (LK4T-0349)
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IBM Tivoli Storage Manager for Operational Reporting V5.3.2 (LCD7-0578)
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IBM Tivoli Storage Manager Publication CD V5.3 (SK3T-8176)
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IBM Tivoli Storage Manager V5.3.2 Administration Center (LK4T-0356)
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IBM Integrated Solutions Console AIX for use with the IBM Tivoli Storage Manager Administration
Center (LK4T-0343)
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IBM Integrated Solutions Console Solaris for use with the IBM Tivoli Storage Manager Administration
Center (LK4T-0344)
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IBM Integrated Solutions Console Windows for use with the IBM Tivoli Storage Manager Administration
Center (LK4T-0345)
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IBM Integrated Solutions Console Linux for use with the IBM Tivoli Storage Manager Administration
Center (LK4T-0346)
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The following hardcopy publications:
Order
Title number
IBM Tivoli Storage Manager Read GI11-0866
This First V5.3
IBM Tivoli Storage Manager AIX GC32-1597
Installation Guide V5.3
IBM Tivoli Storage Manager HP-UX GC32-1598
Installation Guide V5.3
IBM Tivoli Storage Manager Solaris GC32-1601
Installation Guide V5.3
IBM Tivoli Storage Manager Windows GC32-1602
Installation Guide V5.3
IBM Tivoli Storage Manager Linux GC23-1599
Installation Guide V5.3
Customers who want the UNIX Systems Service backup-archive client will need to order IBM Tivoli
Storage Manager for z/OS® USS Client and API (5698-USS) through AAS. For more information, refer
to Software Announcement
204-311
, dated December 14, 2004.
Security, auditability, and control
IBM System Storage Archive Manager uses the security and audit features of the operating system
software. The customer is responsible for evaluation, selection, and implementation of security
features, administrative procedures, and appropriate controls in application systems and
communication facilities.
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IBM Tivoli software products are priced using a managed-environment approach whereby price is
determined by the amount of storage capacity under management rather than the number and type of
product components installed.
This licensing model can provide the customer flexibility to deploy these software products within
its environment in a manner that can address and respond to the customer's evolving architecture.
That is, as the architecture of a customer's environment changes, the customer's implementation of
these products can be altered, as needed, without affecting the customer's license requirements (as
long as the customer does not exceed its entitlements to the software).
IBM Tivoli Enhanced Value-Based Pricing terminology definitions
Capacity
— Primary disk storage pool size combined with the amount of utilized primary removable media
storage used by the IBM System Storage Archive Manager server.
Capacity notes:
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Capacity does not include:
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Copy storage pools for the Archive Manager data that reside on disk.
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Copy storage pools for the Archive Manager data that reside on removable media.
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Space used on the IBM Tivoli Storage Manager server for any purpose other than the primary storage
pool.
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A virtual tape library (VTL) is considered a removable media device and thus capacity is based on
utilization.
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The minimum amount of capacity that can be purchased is 1 TB.
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Partial capacity will be rounded up to the next whole number of TB.
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Additional capacity must be added in increments of 1 TB.
Terabyte (T/TB)
= 2 raised to the power of 40 bytes = 1,099,511,627,776 bytes.
Product and licensing Web sites
A complete list of IBM Tivoli products is available at Web site
IBM Tivoli product licensing documents are available at Web site
Passport Advantage
Through the Passport Advantage Agreement, customers may receive discounted pricing based on their
total volume of eligible products, across all IBM brands, acquired worldwide. The volume is
measured by determining the total "Passport Advantage points value" of the applicable acquisitions.
Passport Advantage points are only used for calculating the entitled Passport Advantage discount.
To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced
Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product
basis.
Use the following two-step process to determine the total "Passport Advantage points value":
-
Analyze the customer environment to determine the number of charge units for a product. The
quantity of each product's part numbers to be ordered is determine by that analysis.
-
Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same
worldwide for a specific part number regardless of where the order is placed, is assigned to each
Tivoli product part number. The Passport Advantage point value for the applicable part number
multiplied by the quantity for that part number will determine the Passport Advantage points for
that Tivoli product part number. The sum of these Passport Advantage points determines the
"Passport Advantage point value" of the applicable Tivoli product authorizations which then may be
aggregated with the point value of other applicable Passport Advantage product acquisitions to
determine the total "Passport Advantage points value."
The discounted pricing, available through Passport Advantage, is expressed in the form of Suggested
Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum
total Passport Advantage point value, which must be achieved, in order to qualify for that SVP
level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for
SVP discounting.
For additional information on Passport Advantage, refer to the following Web site
The following Passport Advantage part number categories may be orderable:
-
License and Software Maintenance 12 Months — this is the product
authorization with maintenance to the first anniversary date.
-
Annual Software Maintenance Renewal — this is the maintenance renewal
for one anniversary that applies when a customer renews their existing
coverage period prior to the anniversary date at which it expires.
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Software Maintenance Reinstatement 12 months — this is for customers
who have allowed their Software Maintenance to expire, and later wish to
reinstate their Software Maintenance.
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Media packs — these are the physical media, such as CD-ROMs, that
deliver the product's code.
-
Documentation packs — these contain printed documentation such as the
User's Guide and Release Notes.
Pricing examples
Purchase scenario 1:
A customer has an IBM System Storage Archive Manager server with a 5 TB primary disk
storage pool and a removable media storage pool that will store 4 TB of data within the next 12
months. The data in the primary storage pools will be copied for off-site protection to a copy
pool. The customer has designated 10 TB of removable media for a copy storage pool.
The customer needs to purchase 9 TB of IBM System Storage Archive Manager.
Removable
media
Primary disk storage Required
storage pool pool Capacity licenses
5 TB 4 TB 9 TB 9 TB of IBM
System Storage
Archive Manager
for Windows
Purchase scenario 2 (additional capacity):
A customer had purchased 9 TBs of IBM System Storage Archive Manager. 12 months after that
initial purchase, the customer is managing 9 TB of data. Over the next 12 months the customer
estimates they will need to manage an additional 2.4 TB worth of data.
The customer should purchase an additional 3 TB of IBM System Storage Archive Manager.
Removable
media
Primary disk storage Required
storage pool pool Capacity licenses
5 TB 6.4 TB 11.4 TB 12 TB of IBM
System Storage
Archive Manager
for Windows
Migration examples:
Customers who purchased IBM Tivoli Storage Manager for Data Retention were charged a flat
per processor fee. That original purchase was not bound to any amount of capacity. If the customer
wants to add an additional processor to their existing IBM Tivoli Storage Manager for Data Retention
server, they will need to do so under the new pricing model. If the customer wants to add a new IBM
System Storage Archive Manager server, this would be done as a new purchase following the examples
above and no migration would be necessary.
For migration purposes, customers will be granted 16 TB of IBM System Storage Archive Manager for
each processor they purchased of Tivoli Storage Manager for Data Retention.
Migration example 1:
A customer originally purchased one processor of IBM Tivoli Storage Manager for Data
Retention. The amount of capacity on the IBM Tivoli Storage Manager for Data Retention server is 12
TB. As part of the migration, the customer would be granted the entitlement to manage 16 TB of IBM
System Storage Archive Manager. In this example, the customer could manage an additional 4 TB
without purchasing any additional licenses.
TB quantity
Capacity in customer TB entitlements
managed environment required
12 TB of 1 processor of Tivoli Customer is
usable disk Storage Manager for entitled to manage
capacity Data Retention (from 4 TB of additional
prior purchase) capacity
which equates to
16 TB of usable disk
capacity (1:16
conversion ratio)
Migration example 2:
A customer originally purchased one processor of IBM Tivoli Storage Manager for Data
Retention. The amount of capacity on the IBM Tivoli Storage Manager for Data Retention server is 22
TB. As part of the migration, the customer would be granted the entitlement to manage 16 TB of IBM
System Storage Archive Manager. Thus, the customer would need to purchase an additional 6 TBs of
IBM System Storage Archive Manager.
TB quantity
Capacity in customer TB entitlements
managed environment required
22 TB of 1 processor of Tivoli 6 TB of IBM
usable disk Storage Manager for System Storage
capacity Data Retention (from Archive Manager
prior purchase)
which equates to
16 TB of usable disk
capacity (1:16
conversion ratio)
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Product group: Tivoli Storage Manager
Product Identifier Description (PID)
IBM System Storage Archive Manager 5608-ARM
Product category: IBM System Storage Archive Manager
New licensees
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Basic license
Ordering information for Passport Advantage:
Passport Advantage allows you to have a common anniversary date for Software Maintenance
renewals, which can simplify management and budgeting for eligible new versions and releases (and
related technical support) for your covered products. The anniversary date, established at the
start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage
Agreement remains in effect. New software purchases will initially include 12 full months of
maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to
be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew
at the common anniversary date and include 12 full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance
Handbook for specific terms relating to, and a more complete description of, technical support
provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per
terabyte. To order for Passport Advantage, specify the desired part number and quantity.
Part
Description number
System Storage Archive Manager Terabytes D55ILLL
LIC+SW Maint 12 MO
System Storage Archive Manager Terabytes E0208LL
Annual SW Maint RNWL
System Storage Archive Manager Terabytes D55IMLL
SW Maint Reinstate 12 MO
To order a media pack or documentation pack for Passport Advantage, specify the part number in the
desired quantity from the following table:
Part
Description number
System Storage Archive Manager V5.3 BJ0G1ML
Media Pack Multilingual
Documentation Pack -- International English BJ0E1IE
IBM System Storage Archive Manager is also available via Web download from Passport Advantage.
Ordering information for 5608-ARM non-Passport Advantage offerings:
To order a basic license, specify the program number and the feature number of the desired
distribution medium. Also, specify the one-time charge feature number in the quantity desired
(maximum quantity of 250).
The quantity to be specified for the features in the following table is per terabyte.
Use the following table to order the program products listed below:
Product Feature number
number Product name Qty 1 Qty 250
5608-ARM IBM System Storage Archive 3868 3869
Manager V5.3 Per Terabyte
with 1 Yr SW Maintenance
This software license includes Software Maintenance, previously referred to as Software Subscription
and Technical Support.
Extending coverage for a total of three years from date of acquisition may be elected. Order the
program number, feature number, and quantity to extend coverage for your software licenses. If
maintenance has expired, specify the after license feature number.
IBM System Storage Archive Manager
Maintenance IASP PID 1 Year: 5608-AR2
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered
in quantity):
per Terabyte:
-- Software Maintenance No Charge 3908 3909
Registration
-- Software Maintenance 1 Year 3910 3911
Renewal
Maintenance IASP PID 1 Year: 5608-AR1
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered
in quantity):
per Terabyte:
-- Software Maintenance 1 Year 3912 3913
After License
Maintenance IASP PID 3 Year: 5608-AR3
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered
in quantity):
Terabyte:
-- Software Maintenance 3 Year 3876 3877
Registration
Maintenance IASP PID 3 Year: 5608-AR4
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered
in quantity):
per Terabytes:
-- Software Maintenance 3 Year 3878 3879
Renewal
Maintenance IASP PID 3 Year: 5608-AR5
Feature Feature
number number
Description qty 1 qty 250
Use authorizations (to be ordered
in quantity):
per Terabyte:
-- Software Maintenance 3 Year 3880 3881
After License
Basic machine-readable material:
The distribution media features in the following table apply to program numbers 5608-ARM. To
order, select the distribution medium feature for the desired program number.
Feature Distribution
Language number medium
English 5809 CD-ROM
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Licensing:
IBM International Program License Agreement and License Information document. Proofs of
Entitlement (PoEs) are required for all authorized use. Part number products only, offered outside
of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription
and Technical Support.
The following agreement applies for maintenance and does not require customer signatures:
-
IBM Agreement for Acquisition of Software Maintenance (Z125-6011)
License information form number:
GC23-4478
Limited warranty applies:
Yes
Warranty:
This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM
Business Partner, subject to any limitations in the License Information. The warranty provided to
the customer, for at least one year from acquisition, is access to databases (read Web sites) for
program information and FAQs, including any known fixes to defects, which the customer can download
or obtain otherwise and install at leisure.
Program technical support:
Technical support of a program product will be available for a minimum of three years from the
general availability date, as long as your Software Maintenance is in effect. This technical
support allows you to obtain assistance (via telephone or electronic means) from IBM for
product-specific, task-oriented questions regarding the installation and operation of the program
product. Software Maintenance also provides you with access to updates, releases, and versions of
the program. Customers will be notified, via announcement letter, of discontinuance of support with
12 months' notice. If you require additional technical support from IBM, including an extension of
support beyond the discontinuance date, contact your IBM representative or IBM Business Partner.
This extension may be available for a fee.
Money-back guarantee:
If for any reason you are dissatisfied with the program and you are the original licensee,
return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom
you acquired it, for a refund. For clarification, note that (1) for programs acquired under the IBM
International Passport Advantage offering, this term applies only to your first acquisition of the
program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD)
software offerings, this term does not apply since these offerings apply to programs already
acquired and in use by the customer.
Copy and use on home/portable computer:
No
Volume orders (IVO):
No
Passport Advantage applies:
Yes and through the Passport Advantage Web site at
Usage restriction:
Yes. Usage is limited to the quantity of terabytes of managed
storage licensed.
Software Maintenance applies:
Yes
Software Maintenance, previously referred to as Software Subscription and
Technical Support, is now included in the Passport Advantage Agreement.
Installation and technical support for the product announced in this
letter is provided by the Software Maintenance offering of the IBM
International Passport Advantage Agreement. This fee service enhances
customer productivity by providing voice and/or electronic access into
the IBM support organizations.
IBM includes one year of Software Maintenance with the initial license
acquisition of each program acquired. The initial period of Software
Maintenance can be extended by the purchase of a renewal option.
While your Software Maintenance is in effect, IBM provides you assistance
for your routine, short duration installation and usage (how-to)
questions and code-related questions. IBM provides assistance via
telephone and, if available, electronic access, only to your information
systems (IS) technical support personnel during the normal business hours
(published prime shift hours) of your IBM support center. (This
assistance is not available to your end users.) IBM provides Severity 1
assistance 24 hours a day, every day of the year. For additional
details, consult your
IBM Software Support Guide
at
Software Maintenance does not include assistance for the design and
development of applications, your use of programs in other than their
specified operating environment, or failures caused by products for which
IBM is not responsible under this agreement.
For additional information about the Passport Advantage Agreement, visit
the Passport Advantage Web site at
All distributed software licenses include Software Maintenance (Software
Subscription and Technical Support) for a period of 12 months from the
date of acquisition, providing a streamlined way to acquire IBM software
and assure technical support coverage for all licenses. Extending
coverage for a total of three years from date of acquisition may be
elected. For additional information, refer to Changes to Distributed
Software Products Model for Products Outside Passport Advantage
Software Announcement
201-201
, dated July 10, 2001.
Variable charges apply:
No
Educational allowance available:
Yes, 15% education allowance applies to qualified education
institution customers.
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Contact your IBM representative for charges information for this
announcement.
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To order, contact the Americas Call Centers, your local IBM
representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call
800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: ibm_direct@vnet.ibm.com
Mail: IBM Americas Call Centers
Dept: IBM CALL, 11th Floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: YE001
The Americas Call Centers, our national direct marketing organization,
can add your name to the mailing list for catalogs of IBM products.
Note:
Shipments will begin after the planned availability date.
Trademarks
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POWER is a trademark of International Business Machines Corporation in
the United States or other countries or both.
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Tivoli, Passport Advantage, AIX, zSeries, OS/400, and z/OS are registered
trademarks of International Business Machines Corporation in the United
States or other countries or both.
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Windows and Microsoft are trademarks of Microsoft Corporation.
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UNIX is a registered trademark of the Open Company in the United States
and other countries.
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Linux is a trademark of Linus Torvalds in the United States, other
countries or both
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Other company, product, and service names may be trademarks or service
marks of others.
At a glance
