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Selected products acquired from Candle consolidated, renamed, and available through Passport Advantage

IBM United States Software Announcement 205-020
February 8, 2005

 

 ENUS205-020.PDF (105KB)

Table of contents   Document options  
TOC link At a glance TOC link Offering Information
TOC link Overview TOC link Publications
TOC link Key prerequisites TOC link Technical information
TOC link Planned availability dates TOC link Ordering information
TOC link Description TOC link Terms and conditions
TOC link Product positioning TOC link IBM Electronic Services
TOC link Reference information TOC link Prices
TOC link Education support TOC link Order now
 
Printable version Printable version

(Corrected on March 9, 2005)

Changes made in the Description and Software requirements sections.
 

At a glance

Selected distributed products, acquired from Candle, are:

  • Priced to deliver higher value through Passport Advantage and Passport Advantage Express.
  • Offered for license migrations. Refer to the Conversion of licenses and support section.

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

Selected key distributed software products, acquired from Candle Corporation, further leverage the powerful solutions of IBM Tivoli® to help meet the enterprise's growth demands. These products are available exclusively through IBM Passport Advantage® and IBM Passport Advantage Express. Passport Advantage and Passport Advantage Express are simple, comprehensive loyalty programs that provide software license acquisition and renewable Software Maintenance (product updates and technical support) using a common set of processes and tools.

The product version and release numbers have been updated to reflect new program numbers, but the functionality of the products has not changed from the previously available products.

If you currently have maintenance for heritage Candle distributed products, you will be contacted by IBM to migrate your entitlements to the products listed below or other replacement products. Refer to the Conversion of licenses and support section for migration details.

The following products are available through Passport Advantage:

  • IBM Editor for Messages for Distributed Systems V2.0.1
  • IBM Tivoli AF/Remote® V1.0.1
  • IBM Tivoli IntelliWatch V6.0.1
  • IBM Tivoli Monitoring Alert Manager V2.0.1
  • IBM Tivoli Universal Agent V4.1.1
  • IBM Tivoli OMEGAMON XE for WebSphere® Application Server V1.3.1
  • IBM Tivoli OMEGAMON XE for WebSphere Business Integration V1.0.0
  • IBM Tivoli OMEGAMON XE for Distributed Systems V4.0.0
  • IBM Tivoli OMEGAMON XE for Databases V4.0.0
  • IBM Tivoli OMEGAMON XE for R/3 V3.0.0
  • IBM Tivoli OMEGAMON DE for Distributed Systems V3.0.1
  • IBM Tivoli ETEWatch V3.0.0
  • IBM Tivoli Web Response Monitor V2.0.0
  • IBM Tivoli Web Segment Analyzer V2.0.0

 
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Key prerequisites

Refer to the Software requirements section.
 
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Planned availability dates
  • February 25, 2005: Electronic software delivery
  • February 25, 2005: Media

 
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Description

This release provides only licensing and pricing information in line with standard IBM offerings. There are no changes to the underlying code, and the functions and benefits have not changed.

Product briefs

IBM Editor for Messages for Distributed Systems can help develop and edit WebSphere MQSeries®. During new application development, test messages can be created. During the application testing and tuning phases, test cases can be created, rerun, and changed. IBM Editor for Messages for Distributed Systems is an easy-to-use Java™-based client-server product that can support a number of message formats and provide XML message editing capabilities.

IBM Tivoli AF/Remote — an outboard automation solution for secure remote access to mainframe and distributed systems regardless of location. IBM Tivoli AF/Remote provides integrated access to these mainframe and distributed systems via Transmission Control Protocol/Internet Protocol (TCP/IP) network and dial-up, so remote administrators can gain the same TN3270 console emulation functions available to data center operators. Also, IBM Tivoli AF/Remote can provide automatic notification and escalation of problems via e-mail and wireless devices. As an outboard solution, IBM Tivoli AF/Remote can integrate monitoring and automation packages and frameworks, while also automating tasks that cannot be initiated by an MVS™-based system itself.

IBM Tivoli IntelliWatch — a comprehensive systems management solution for Lotus® Domino™, offering a wide range of features including automated problem detection and correction, system-wide product configuration options, custom statistics and reporting capabilities, and fault recovery. Sending native format events to the IBM Tivoli Enterprise™ Console is just one of the many notification options in IBM Tivoli IntelliWatch Pinnacle.

IBM Tivoli OMEGAMON XE for WebSphere Application Server — lets you to see inside the "black box" to quickly pinpoint problems that can lead to a loss of customers and business. Performance problems that once took days or weeks to find can often be isolated in minutes or hours. During testing, it can help you track bottlenecks down to the method and Application Programming Interface (API) call levels. In production, it can monitor and centrally administer the performance of Web applications.

IBM Tivoli OMEGAMON XE for WebSphere Business Integration — a powerful performance-monitoring solution that presents a single integrated view of your entire messaging environment for end-to-end control of all your middleware applications.

IBM Tivoli OMEGAMON Dashboard Edition (DE) provides the capabilities to consolidate information from all of the OMEGAMON XE products into a single infrastructure view, providing a mainframe integrated view of all major systems and components into a single user view. The OMEGAMON DE product also includes a graphical workflow editor to define comprehensive automation routines and a policy manager to control the automated actions.

More detailed information, about the IBM Tivoli products in this announcement, is available at the following Web sites:

IBM Editor for Messages for Distributed Systems

IBM Tivoli AF/Remote

IBM Tivoli IntelliWatch

IBM Tivoli Monitoring Alert Manager

IBM Tivoli OMEGAMON XE for WebSphere Application Server

IBM Tivoli OMEGAMON XE for WebSphere Business Integration

IBM Tivoli OMEGAMON XE for Distributed Systems

IBM Tivoli OMEGAMON XE for Linux on zSeries

IBM Tivoli OMEGAMON XE for Databases

IBM Tivoli OMEGAMON XE for R/3

IBM Tivoli OMEGAMON DE for Distributed Systems

IBM Tivoli Universal Agent

IBM Tivoli ETEWatch

IBM Tivoli Web Response Monitor

IBM Tivoli Web Segment Analyzer

Conversion of licenses and support

IBM will contact you and give you the opportunity to convert your use entitlements, over time, from the current portfolio to the replacement products. The following table provides a product mapping, and whether or not a trade up charge may apply. A trade up is an incremental license fee to move up from one product to another. You must be current on maintenance to be eligible for conversions. If you are not current on maintenance, you will have to pay a get-current or maintenance reinstatement fee.

In some instances, separately charged features will be imbedded in the new solution. In these cases, only the license capacity for the base product is used for the current entitlement level for migration. Products in this category are identified with #### after the current offering name in the table below.

The conversion is for the same capacity as currently licensed when converted to the pricing metric announced for the replacement offering (for example, server or capacity units to processors). Initial migration quotes will be generated using standard ratios, although you will be migrated to ensure that you are entitled to use the software on the same systems that you are currently managing by adjusting the processor quantities where required.

                                                       Trade
                                                       up
Current offering            Replacement offering       fee
 
IBM Editor for              IBM Editor for             No
 Messages for                Messages for
 Distributed Systems         Distributed Systems
IBM PQEdit for              IBM Editor for             No
 Distributed Systems         Messages for
                             Distributed Systems
IBM Tivoli AF/Remote        IBM Tivoli AF/Remote       No
IBM Tivoli Alert            IBM Tivoli AF/Remote       No
 Adapter for
 AF/Remote####
IBM Tivoli                  IBM Tivoli                 No
 IntelliWatch Pinnacle       IntelliWatch
 
 for UNIX(R)
IBM Tivoli                  IBM Tivoli                 No
 IntelliWatch Pinnacle       IntelliWatch
 for Windows(TM)
IBM Tivoli Command          IBM Tivoli OMEGAMON        Yes
 Center for NT               XE for Distributed
                             Systems
IBM Tivoli Command          IBM Tivoli OMEGAMON        Yes
 Center for UNIX             XE for Distributed
                             Systems
IBM Tivoli Management       IBM Tivoli OMEGAMON        No
 Portal for                  XE for Distributed
 Distributed                 Systems
 Systems####
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 DE for Linux(TM)            DE for Distributed
 on Distributed              Systems plus IBM
 Systems                     Tivoli OMEGAMON XE
                             for Distributed
                             Systems (Note 1)
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 DE for Linux on             DE for Distributed
 zSeries(R)                  Systems plus IBM
                             Tivoli OMEGAMON XE for
                             Distributed Systems
                             (Note 1)
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 DE for NT                   DE for Distributed
                             Systems plus IBM
                             Tivoli OMEGAMON XE
                             for Distributed
                             Systems
 
                                                       Trade
                                                       up
Current offering            Replacement offering       fee
 
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 DE for UNIX and             DE for Distributed
 OS/400(R)                   Systems plus IBM
                             Tivoli OMEGAMON XE
                             for Distributed
                             Systems
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 Monitoring Agent for        XE for Distributed
 Distributed                 Systems
 Systems####
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON XE     No
 Web Services####            for Distributed
                             Systems
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE for Linux on             XE for Distributed
 Distributed Systems         Systems
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE for Linux on             XE for Distributed
 zSeries                     Systems (Note 1)
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE for UNIX/OS/400          XE for Distributed
                             Systems
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE for Windows              XE for Distributed
 Servers                     Systems
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 DE for WebSphere            DE for Distributed
 Application Server on       Systems plus IBM
 Distributed Systems         Tivoli OMEGAMON XE
                             for WebSphere
                             Application Server
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 DE for WebSphere MQ         DE for Distributed
 Integrator on               Systems plus IBM
 Distributed Systems         Tivoli OMEGAMON XE
                             for WebSphere
                             Business Integration
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 DE Management Pac for       DE for Distributed
 WebSphere MQ on             Systems plus IBM
 Distributed Systems         Tivoli OMEGAMON XE
                             for WebSphere
                             Business Integration
IBM Tivoli OMEGAMON         IBM Tivoli Monitoring      No
 Alert Manager               Alert Manager
IBM Tivoli Command          IBM Tivoli OMEGAMON        Yes
 Center for R/3              XE for R/3
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 DE for R/3                  DE for Distributed
                             Systems plus IBM
                             Tivoli OMEGAMON XE
                             for R/3
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 Monitoring Agent for        XE for R/3
 R/3####
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE for R/3                  XE for R/3
IBM Tivoli Command          IBM Tivoli OMEGAMON        Yes
 Center for Databases        XE for Databases
 on Distributed
 Systems
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 DE for Databases on         DE for Distributed
 Distributed Systems         Systems plus IBM
                             Tivoli OMEGAMON XE
                             for Databases
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE for Databases on         XE for Databases
 Distributed Systems
 
                                                       Trade
                                                       up
Current offering            Replacement offering       fee
 
IBM Tivoli Central          IBM Tivoli ETEWatch        No
 Control for
 ETEWatch####
IBM Tivoli ETEWatch         IBM Tivoli ETEWatch        No
 Customizer for the
 Enterprise####
IBM Tivoli ETEWatch         IBM Tivoli ETEWatch        No
 Customizer for the
 Single User####
IBM Tivoli ETEWatch         IBM Tivoli ETEWatch        No
 Enterprise Edition
IBM Tivoli ETEWatch         IBM Tivoli ETEWatch        No
 for Citrix Metaframe
 Starter Kit
IBM Tivoli ETEWatch         IBM Tivoli ETEWatch        No
 for Citrix Sessions
IBM Tivoli ETEWatch         IBM Tivoli ETEWatch        No
 for Custom
 Applications####
IBM Tivoli ETEWatch         IBM Tivoli ETEWatch        No
 for Networked
 Applications Behavior
 Module####
IBM Tivoli ETEWatch         IBM Tivoli ETEWatch        No
 for Networked
 Applications Behavior
 Module for Citrix
 Metaframe####
IBM Tivoli ETEWatch         IBM Tivoli ETEWatch        No
 for TN3270####
IBM Tivoli ETEWatch         IBM Tivoli ETEWatch        No
 Starter Kit --
 Professional Edition
IBM Tivoli ETEWatch         IBM Tivoli ETEWatch        No
 Workstations
IBM Tivoli Web              IBM Tivoli Monitoring      No
 Availability Monitor        for Transaction
                             Performance
IBM Tivoli Web              IBM Tivoli Web             No
 Response Monitor            Response Monitor
IBM Tivoli Web              IBM Tivoli Web             No
 Segment Analyzer            Segment Analyzer
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE for WebSphere            XE for WebSphere
 Application Server on       Application Server
 Distributed
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE for WebSphere            XE for WebSphere
 Application Server on       Application Server
 Linux on zSeries            (Note 1)
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 Monitoring Agent for        XE for WebSphere
 MQSeries on                 Business Integration
 Distributed Systems
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE for WebSphere            XE for WebSphere
 Integration Brokers         Business Integration
 for Distributed
 Systems
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE for WebSphere            XE for WebSphere
 Interchange Server          Business Integration
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE Management Pac for       XE for WebSphere
 WebSphere MQ for            Business Integration
 Linux on zSeries            (Note 1)
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE Management Pac for       XE for WebSphere
 WebSphere MQ on             Business Integration
 Distributed Systems
 
                                                       Trade
                                                       up
Current offering            Replacement offering       fee
 
IBM Tivoli OMEGAMON         IBM Tivoli OMEGAMON        No
 XE for WebSphere            XE for WebSphere
 Integration Brokers         Business Integration
 on Linux on zSeries         (Note 1)
IBM Tivoli Command          IBM Tivoli OMEGAMON        Yes
 Center Management Pac       XE for WebSphere
 for MQSeries on NT          Business Integration
IBM Tivoli Command          IBM Tivoli OMEGAMON        Yes
 Center Management Pac       XE for WebSphere
 for MQSeries on             Business Integration
 Tandem
IBM Tivoli Command          IBM Tivoli OMEGAMON        Yes
 Center Management Pac       XE for WebSphere
 for MQSeries on UNIX        Business Integration
IBM Tivoli                  IBM Tivoli OMEGAMON        Yes
 Configuration Manager       XE for WebSphere
 for MQSeries on             Business Integration
 Distributed Systems
IBM Tivoli Universal        IBM Tivoli Universal       No
 Agent                       Agent
IBM Tivoli MQSecure         N/A -- withdrawn from      N/A
 on Distributed              marketing
 Systems
IBM Tivoli OMEGAMON         N/A -- withdrawn from      N/A
 DE for Tuxedo               marketing
IBM Tivoli OMEGAMON         N/A -- withdrawn from      N/A
 Monitoring Agent for        marketing
 Microsoft(TM) Exchange
 Server
IBM Tivoli OMEGAMON         N/A -- withdrawn from      N/A
 Monitoring Agent for        marketing
 Microsoft SNA Server
IBM Tivoli OMEGAMON         N/A -- withdrawn from      N/A
 XE for BEA WebLogic         marketing
 Server
IBM Tivoli OMEGAMON         N/A -- withdrawn from      N/A
 XE for Tuxedo               marketing
IBM Tivoli Secure for       N/A -- withdrawn from      N/A
 Distributed Systems         marketing
IBM Tivoli Secure for       N/A -- withdrawn from      N/A
 WebSphere MQ Clients        marketing
IBM Application             N/A -- end of service      N/A
 Services pack for
 Windows NT(TM)
IBM Roma Financial          N/A -- end of              N/A
 Service/Access for          service
 Windows NT
IBM Roma Message            N/A -- end of              N/A
 Broker for TSI              service
 Mercator
IBM Roma Workflow           N/A -- end of              N/A
 Access for NT               service
IBM Tivoli Management       Part of OMEGAMON           No
 Portal for zSeries          platform
IBM Tivoli Management       Part of OMEGAMON           No
 Server for                  platform
 Distributed Systems
IBM Tivoli OMEGAMON         Part of OMEGAMON           No
 Alert Manager for           platform
 Tivoli Enterprise
 Console
IBM Tivoli OMEGAMON         Part of OMEGAMON           No
 Alert Manager for           platform
 TME10 NetView(R)
IBM Tivoli OMEGAMON         Part of OMEGAMON           No
 XE for eBA Solutions        platform

Note 1: When ordering the replacement product, specify the "Linux on Z" part number.
 
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Product positioning

IBM Tivoli distributed monitoring solutions provide end-to-end management of your distributed applications and environments. You can quickly identify performance bottlenecks within your WebSphere applications that span WebSphere Application Server, WebSphere MQ, WebSphere Business Integrator, and distributed databases. IBM Tivoli also provides real-time, system management solutions for distributed operating systems, Lotus Notes®, SAP R/3, and custom applications.
 
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Reference information

The heritage Candle entitled software (ESW) offerings are also being announced as available through strategic ordering and licensing models.

Refer to Software Announcement 205-019 , dated February 8, 2005.

Trademarks

 
MVS, Domino, and Tivoli Enterprise are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, WebSphere, MQSeries, Lotus, zSeries, OS/400, NetView, and Lotus Notes are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows, Microsoft, and Windows NT are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Training is available, or will be available, for IBM Tivoli® products. Education is offered through IBM Global Services — IT Education Services and through IBM Tivoli Software Authorized Training Providers.

IBM Global Services — IT Education Services provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site

Refer to the IBM IT Education Services Web site for information on course locations and availability dates.

For current information on IBM Tivoli software education, visit

Current schedule information for IBM Tivoli training is available at


 
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Offering Information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

The following hardcopy publications will ship, in English, with the basic machine-readable material.

IBM Editor for Messages for Distributed Systems V2.0.1

  • GC32-9339 PathWAI Editor for Messages Installation Guide
  • GI11-4053 IBM Editor for Messages for Distributed Systems Release Notes

IBM Tivoli AF/Remote V1.0.1

  • GC32-9217 Installing Candle Products on UNIX®
  • GC32-9218 Installing Candle Products on Windows™
  • GI11-4054 IBM Tivoli AF/Remote Release Notes

IBM Tivoli IntelliWatch V6.0.1

  • GI11-4055 IBM Tivoli IntelliWatch Release Notes

IBM Tivoli OMEGAMON Alert Manager V2.0.1

  • GC32-9217 Installing Candle Products on UNIX
  • GC32-9218 Installing Candle Products on Windows
  • GI11-4056 IBM Tivoli OMEGAMON Alert Manager Release Notes

IBM Tivoli OMEGAMON XE for WebSphere® Application Server V1.3.1

  • GC32-9217 Installing Candle Products on UNIX
  • GC32-9218 Installing Candle Products on Windows
  • GI11-4057 IBM Tivoli OMEGAMON XE for WebSphere Application Server Release Notes

IBM Tivoli OMEGAMON XE for WebSphere Business Integration V1.0.0

  • GC32-9217 Installing Candle Products on UNIX
  • GC32-9218 Installing Candle Products on Windows
  • GI11-4058 IBM Tivoli OMEGAMON XE for WebSphere Business Integration Release Notes

IBM Tivoli Universal Agent V4.1.1

  • GC32-9217 Installing Candle Products on UNIX
  • GC32-9218 Installing Candle Products on Windows
  • GI11-4059 IBM Tivoli Universal Agent Release Notes

IBM Tivoli OMEGAMON XE for Distributed Systems V4.0.0

  • GC32-9217 Installing Candle Products on UNIX
  • GC32-9218 Installing Candle Products on Windows
  • GI11-4065 IBM Tivoli OMEGAMON XE for Distributed Systems Release Notes

IBM Tivoli OMEGAMON XE for Databases V4.0.0

  • GC32-9217 Installing Candle Products on UNIX
  • GC32-9218 Installing Candle Products on Windows
  • GI11-4066 IBM Tivoli OMEGAMON XE for Databases Release Notes

IBM Tivoli OMEGAMON XE for R/3 V3.0.0

  • GC32-9217 Installing Candle Products on UNIX
  • GC32-9218 Installing Candle Products on Windows
  • GI11-4067 IBM Tivoli OMEGAMON XE for R/3 Release Notes

IBM Tivoli OMEGAMON DE for Distributed Systems V3.0.1

  • GC32-9218 Installing Candle Products on Windows
  • GI11-4618 IBM Tivoli OMEGAMON DE for Distributed Systems Release Notes

IBM Tivoli ETEWatch V3.0.0

  • GI11-4064 IBM Tivoli ETEWatch Release Notes

IBM Tivoli Web Response Monitor V2.0.0

  • GI11-4068 IBM Tivoli Web Response Monitor Release Notes

IBM Tivoli Web Segment Analyzer V2.0.0

  • GI11-4069 IBM Tivoli Web Segment Analyzer Release Notes

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

The IBM Publications Notification System (PNS)

PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center.

The PNS site is available in English and Canadian French.
 
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Technical information

Specified operating environment

Hardware requirements

The products in this announcement will run on hardware capable of supporting the following software.

Software requirements

IBM Editor for Messages for Distributed Systems V2.0.1

  • Windows 2000 Professional server or workstation, with service pack 1, or later.
  • IBM WebSphere MQ 5.2 with IBM support pack MA88 and IBM WebSphere MQ 5.3 with Java™ Message Service (JMS) option specified.
  • Any non-IBM JMS implementation, such as WebLogic or SunOne.
  • Java Runtime Environment (JRE) All Language 1.3.1, or later. This Java package is required for any IBM Tivoli Editor for Messages installation.

IBM Tivoli AF/Remote V1.0.1

  • Windows XP Professional Edition with service pack 1, or later
  • Windows 2000 Professional server or workstation, with service pack 3, or later

IBM Tivoli IntelliWatch V6.0.1

  • Pinnacle console in browser mode
    • Windows 2000 Professional server or workstation, with service pack 4, or later
    • Windows XP Professional Edition with service pack 1, or later
  • Standalone Pinnacle client
    • Windows 2000 Professional server or workstation, with service pack 4, or later
    • Windows XP Professional Edition with service pack 1, or later
  • IntelliWatch server tasks
    • Windows 2000 Professional server or workstation, with service pack 4, or later
    • On Lotus® Domino™ 6.5, only supported on AIX® 5.1 and 5.2, and Solaris 8.0 and 9.0
    • Solaris 7.0 or 8.0
  • Lotus Notes® Server Version on Windows 2000, on AIX, and on Solaris
    • 5.0.3 through 5.0.12; 6.0 through 6.0.3; 6.5
  • Lotus Notes Client Version on Windows 2000
    • 5.0.3 through 5.0.12; 6.0 through 6.0.3; 6.5

IBM Tivoli Monitoring Alert Manager V2.0.1

IBM Tivoli OMEGAMON Alert Manager includes:

  • Alert Adapter/Emitter for HP OpenView IT/Operations
  • Alert Adapter/Emitter for HP OpenView Network Node Manager (NNM)
  • Alert Manager for Peregrine ServiceCenter
  • Alert Manager for Remedy ARS
  • OMEGAMON Alert Manager for NetView®

Depending upon the components that you are installing:

  • AIX 5.1 or later (32 bit or 64 bit)
  • Solaris 2.6 or 2.7 (32 bit or 64 bit)
  • Remedy 3.0
  • HP-UX 11.x (32 bit or 64 bit)
  • Tivoli Management Framework 4.1, or later
  • Tivoli Enterprise™ Console 3.6, or later
  • Peregrine ServiceCenter 2.0
  • Licensing of Peregrine ServiceCenter SCAuto*SDK for the appropriate operating system
  • Remedy ARS 3
  • Windows XP Professional Edition or Windows 2000

Refer to the product documentation for other relevant requirements information.

IBM Tivoli OMEGAMON XE for WebSphere Application Server V1.3.1

  • Windows 2003 Server
  • Windows 2000 Professional server or workstation, with service pack 3, or later
  • AIX 5.1 or 5.2
  • HP-UX 11.0 or 11i
  • Solaris 8 or 9
  • Linux™ on zSeries®
    • Red Hat (2.4 kernel)
    • SuSE (2.4 kernel)
    • SuSE (2.2 kernel)
    • United Linux 1.0
  • Linux on Intel™
    • Red Hat (2.4 kernel)
    • SuSE (2.4 kernel)
    • United Linux 1.0
  • One of these versions of IBM WebSphere Application Server:
    • 5.0 or 5.1
    • Advanced Edition 4.0.x
    • Enterprise Edition 4.1
    • Network Deployment 5.0.x or 5.1

IBM Tivoli OMEGAMON XE for WebSphere Business Integration V1.0.0

Depending upon the component you are installing:

  • Windows 2003 Server.
  • Windows XP Professional Edition with service pack 1, or later.
  • Windows 2000 Professional server or workstation, with service pack 3, or later.
  • IBM WebSphere MQ 5.2, 5.2.1, or 5.3.
  • AIX 5.1, or later (32 bit or 64 bit).
  • Solaris 2.6, 7, 8, or 9 (32 bit or 64 bit).
  • Solaris 7 or 8 with recommended patch cluster as of July 23, 2003.
  • HP-UX 11.x (32 bit or 64 bit). Note that only POSIX threads are supported on HP-UX 11.
  • HP-UX 11.11 (11i) with the following Goldpacks released in June 2003:
    • GOLDBASE11i,r=B.11.11.0306.4
      and GOLDAPPS11i,r=B.11.11.0306.4
  • HP NonStop Kernel operating system in the D-series or G-series (for example, D20, D30, D40, G03, G06)
  • Linux on zSeries — SUSE Linux Enterprise Server 8, 2.4x kernel level (31 bit).
  • Linux on Intel — Red Hat Enterprise Linux AS 2.1 (formerly known as Red Hat Advanced Server 2.1), 2.4x kernel level.
  • The minimum level of maintenance required for the agent on Intel Linux is CSD05 for IBM WebSphere MQ 5.3, or later.
  • Any of the following IBM broker products:
    • IBM WebSphere MQ Integrator® V2.1
    • IBM WebSphere MQ Integrator Broker V2.1
    • IBM WebSphere MQ Event Broker V2.1
    • IBM WebSphere Business Integration Event Broker V5
    • IBM WebSphere Business Integration Message Broker V5
    • IBM WebSphere Business Integration Message Broker with Rules and Formatter Extension V5
  • IBM WebSphere MQ Integrator Broker for HP NonStop Kernel V5.1
  • IBM WebSphere InterChange Server V4.2.2

IBM Tivoli Universal Agent V4.1.1

  • Windows 2003 Server
  • Windows XP Professional Edition with service pack 1, or later
  • Windows 2000 Professional server or workstation, with service pack 3, or later
  • AIX 5.1, or later (32 bit or 64 bit)
  • HP-UX 11.x (32 bit or 64 bit)
  • Solaris 2.6 or Solaris 7 (32 bit or 64 bit)
  • Linux on Intel
    • SuSE, 2.4x kernel level (32 bit)
    • Red Hat, 2.4x kernel level (32 bit)

IBM Tivoli OMEGAMON XE for R/3 V3.0.0

  • Install on the target R/3 server or on a remote UNIX host with Transmission Control Protocol/Internet Protocol (TCP/IP) access to the target R/3 server
  • SAP R/3 3.1H through 4.7
  • Windows XP Professional Edition or Windows 2000
  • Install on the target R/3 server or on a remote Windows host with TCP/IP access to the target R/3 server

IBM Tivoli OMEGAMON XE for Distributed Systems V4.0.0

  • Communications (TCP/IP, SNA, IP.PIPE) between components
  • A korn shell command interpreter

Depending on your system architecture:

  • Linux on zSeries
    • SuSE, 2.2x kernel level (32 bit)
    • SuSE, 2.4x kernel level (32 bit or 64 bit)
    • Red Hat, 2.2x kernel level (32 bit)
    • Red Hat, 2.4x kernel level (32 bit or 64 bit)
  • Linux on Intel
    • SuSE, 2.4x kernel level (32 bit)
    • Red Hat, 2.4x kernel level (32 bit)
  • The FTP Daemon must be installed and running on the Linux system
  • The Linux version must support the korn shell and Motif Window Manager (libmotif)

IBM Tivoli OMEGAMON XE for Databases V4.0.0

Depending upon the platform on which you are installing the agent:

  • Windows XP Professional Edition or Windows 2000
  • Microsoft™ Winsock 1.1, or later
  • Microsoft TCP/IP protocol stack
  • A 32 bit version of one of the following Microsoft SNA server or client products:
    • IBM PCOMM 4.11, or later.
    • Fix IC10466 is required on Windows 2000 Server or Workstation.
    • ICM Communications Server 5.0, or later.
    • Fixes JR10466 and JR10368 are required for SNA Server 5.0.
    • Microsoft SNA Server 3.0, or later. Service pack 1 is required for SNA Server 4.0.
    • Attachmate EXTRA! 6.2, 6.3, or 6.4. Fix for case number 1221139 is required for Versions 6.2 and 6.3; fix for case number 1274151 is required for Version 6.4.
    • Walldata RUMBA 5.1, or later.
    • Walldata PTF OPK52002 is required for RUMBA versions/releases lower than 5.2A.
  • DB2® Universal Database (UDB) 8.1.
  • Native X-Term monitor for UNIX or Hummingbird® Exceed-X Windows emulators for PCs only.
    • On Solaris, X11 is required
  • Depending on your system architecture:
    • Solaris 2.8 (32 bit or 64 bit) or Solaris 2.9 (32 bit or 64 bit)
    • AIX 5.1 or 5.2 (32 bit or 64 bit)

IBM Tivoli OMEGAMON DE for Distributed Systems V3.0.1

  • Windows XP Professional Edition with service pack 1, or later
  • Windows 2000 with service pack 3, or later
  • Windows 2003 Server

Note: Windows operating systems listed are for Intel-based (x86) Central Processing Units (CPUs) and compatible CPUs only.

IBM Tivoli OMEGAMON DE for Distributed Systems can allow you to see information from a wide variety of tools in one location, from multiple OMEGAMON XE monitors. Consequently, you need one of the following IBM Tivoli OMEGAMON XE products:

  • IBM Tivoli OMEGAMON XE for WebSphere Application Server on Distributed Sytems
  • IBM Tivoli OMEGAMON XE for WebSphere Business Integration
  • IBM Tivoli OMEGAMON XE for Distributed Systems
  • IBM Tivoli Omegamon XE for Databases
  • IBM OMegamon XE for R/3

IBM Tivoli ETEWatch V3.0.0

Depending upon the component that you are installing:

  • Each machine, whether running the workstation components, Manager Server, or Reporter, must have TCP/IP or e-mail for data transmission
  • Windows 2000
  • AIX 4.2 or 4.3
  • HP-UX 10.20 or 11.0
  • Solaris 2.5, 2.6, or 2.7
  • Linux kernel 2.2.16, or later, Intel architecture
  • ODBC or JDBC driver if data will be logged to an external database
  • Microsoft Winsock 2
  • Citrix Metaframe 1.0, 1.8, or XP

Refer to the product documentation for relevant requirements information for the component that you have installed.

IBM Tivoli Web Response Monitor V2.0.0

Depending upon the component that you are installing:

  • Windows 2000 or Windows 2000 with service pack 3
  • Windows XP
  • Windows 2003
  • AIX 4.3
  • HP-UX 11.0
  • Solaris 2.7 or 2.8
  • Linux kernel 2.2.16, or later, Intel architecture
  • JRE 1.1.8 for Manager Client on all UNIX platforms
  • JRE 1.3.1 for Manager Client on Linux
  • TCP/IP or e-mail for data transmission
  • Network Packet Protocol tools (Windows only)
  • SMS 2.0 Network Monitor
  • ODBC or JDBC driver

Refer to the product documentation for relevant requirements information for the component that you are installing.

IBM Tivoli Web Segment Analyzer V2.0.0

Depending upon the component that you are installing:

  • Windows 2000 or Windows 2000 with service pack 3
  • Windows XP or Windows XP with service pack 1
  • AIX 4.3
  • HP-UX 11.0
  • Solaris 2.7 or 2.8
  • Linux kernel 2.2.16, or later, Intel architecture
  • JRE 1.1.8 for Manager Server on all UNIX platforms
  • JRE 1.3.1 for Manager Server on Linux
  • Network Packet Protocol tools (Windows only)
  • TCP/IP or e-mail for data transmission
  • E-mail for sending reports to e-mail accounts
  • ODBC or JDBC driver

Refer to the product documentation for relevant requirements information for the component that you have installed.

Planning information

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging

The program products are distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • CD-ROMs as follows:

5724-L46 IBM Editor for Messages for Distributed Systems V2.0.1

  • LCD7-0624 PathWAI Editor for Messages V200
  • LCD7-0638 PQEdit
  • SCD7-0630 Documentation for Current Products

5724-L47 IBM Tivoli AF/Remote V1.0.1

  • LCD7-0628 AF/Remote on Windows NT™ V100
  • SCD7-0630 Documentation for Current Products
  • LCD7-0617 Candle Products — Windows, OS/400®, Tandem
  • LCD7-0618 Candle Products — UNIX

5724-L48 IBM Tivoli IntelliWatch V6.0.1

  • LCD7-0633 IntelliWatch Pinnacle Enterprise
  • SCD7-0630 Documentation for Current Products

5724-L49 IBM Tivoli OMEGAMON Alert Manager V2.0.1

  • LCD7-0617 Candle Products — Windows, OS/400, Tandem
  • LCD7-0618 Candle Products — UNIX
  • SCD7-0630 Documentation for Current Products

5724-L51 IBM Tivoli OMEGAMON XE for WebSphere Application Server V1.3.1

  • LCD7-0621 Candle Products — Windows, OS/400, Tandem Japanese
  • LCD7-0635 Candle Products — UNIX Japanese
  • SCD7-0619 Documentation for WebSphere Japanese
  • LCD7-0617 Candle Products — Windows, OS/400, Tandem
  • LCD7-0618 Candle Products — UNIX
  • LCD7-0623 PathWAI Performance Analyzer V130
  • SCD7-0630 Documentation for Current Products
  • LCD7-0622 IBM DB2 Universal Database® Workgroup Server Edition
  • LCD7-0705 IBM Software Group Self-Learning Courses for OMEGAMON

5724-L52 IBM Tivoli OMEGAMON XE for WebSphere Business Integration V1.0.0

  • LCD7-0621 Candle Products — Windows, OS/400, Tandem Japanese
  • LCD7-0635 Candle Products — UNIX Japanese
  • SCD7-0619 Documentation for WebSphere Japanese
  • LCD7-0617 Candle Products — Windows, OS/400, Tandem
  • LCD7-0618 Candle Products — UNIX
  • SCD7-0630 Documentation for Current Products
  • LCD7-0622 IBM DB2 Universal Database Workgroup Server Edition
  • LCD7-0705 IBM Software Group Self-Learning Courses for OMEGAMON

5724-L53 IBM Tivoli Universal Agent V4.1.1

  • LCD7-0617 Candle Products — Windows, OS/400, Tandem
  • LCD7-0618 Candle Products — UNIX
  • SCD7-0630 Documentation for Current Products
  • LCD7-0622 IBM DB2 Universal Database Workgroup Server Edition

5724-L55 IBM Tivoli OMEGAMON XE for Distributed Systems V4.0.0

  • Includes IBM Tivoli OMEGAMON XE for Linux on zSeries V1.2.0
  • LCD7-0617 Candle Products — Windows, OS/400, Tandem
  • LCD7-0618 Candle Products — UNIX
  • LCD7-0622 IBM DB2 Universal Database Workgroup Server Edition
  • SCD7-0630 Documentation for Current Products
  • LCD7-0705 IBM Software Group Self-Learning Courses for OMEGAMON

5724-L56 IBM Tivoli OMEGAMON XE for Databases V4.0.0

  • LCD7-0617 Candle Products — Windows, OS/400, Tandem
  • LCD7-0618 Candle Products — UNIX
  • LCD7-0622 IBM DB2 Universal Database Workgroup Server Edition
  • SCD7-0630 Documentation for Current Products
  • LCD7-0705 IBM Software Group Self-Learning Courses for OMEGAMON

5724-L57 IBM Tivoli OMEGAMON XE for R/3 V3.0.0

  • LCD7-0617 Candle Products — Windows, OS/400, Tandem
  • LCD7-0618 Candle Products — UNIX
  • LCD7-0622 IBM DB2 Universal Database Workgroup Server Edition
  • SCD7-0630 Documentation for Current Products
  • LCD7-0705 IBM Software Group Self-Learning Courses for OMEGAMON

5724-L63 IBM Tivoli OMEGAMON DE for Distributed Systems V3.0.1

  • LCD7-0636 OMEGAMON DE
  • SCD7-0630 Documentation for Current Products

5724-L58 IBM Tivoli ETEWatch V3.0.0

  • LCD7-0634 CandleNet ETEWatch
  • LCD7-0635 CandleNet ETEWatch Customizer
  • SCD7-0630 Documentation for Current Products

5724-L60 IBM Tivoli Web Response Monitor V2.0.0

  • LCD7-0632 PathWAI Web Management
  • SCD7-0630 Documentation for Current Products

5724-L61 IBM Tivoli Web Segment Analyzer V2.0.0

  • LCD7-0632 PathWAI Web Management
  • SCD7-0630 Documentation for Current Products

For publications, refer to the Publications section.

Security, auditability, and control

The products announced in this software announcement use the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

IBM Tivoli Enhanced Value-Based Pricing terminology

IBM Tivoli Enhanced Value-Based Pricing: IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, the IBM eServer pSeries® Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX and Microsoft Windows/Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Client device or client

A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

IBM Integrated Facility for Linux (IFL)

This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a zSeries or OS/390® server. Consequently, executing Linux workload on the IBM Integrated Facility for Linux will not, in most cases, result in any increased IBM software charges for z/OS®, OS/390, VM, VSE, or TPF operating systems/applications. There is, as indicated, a charge associated with the IFL; and there may also be a charge for applications that run on the IFL.

The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace, enabled by this facility, will not support any of the S/390® traditional operating systems (OS/390, TPF, VSE, VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility™, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, are supported by the IBM S/390 IFL.

Partitions

A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.

Processor

A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit. One or more physical processors may be resident on a single chip. For multiprocessor chips, each processor is controlled separately.

Server

A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes:

Cold

A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm

A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot

A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Product web site

A complete list of products and licensing documents is available at

Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisition(s). Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total "Passport Advantage points value":

  1. Analyze the customer environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value."

The discounted pricing, available through Passport Advantage, is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes.

Pricing example: All distributed products in this announcement are priced on the "Processor" metric, unless otherwise specified.

Processor licensing

Example: The customer's overall distributed network environment includes:

  • Twenty uniprocessors
  • Sixty-five 2-way servers
  • Twelve 4-way servers
  • One 8-way server
  • One 12-way server with two virtual or logical partitions
  • One 14-way server
  • One 16-way Sun Ultra server with two 8-way physical partitions (only one of which is managed by Tivoli applications)
  • One 24-way server
  • One z800 server with two IFLs running Linux

The customer needs to obtain the following entitlements:

                            Quantity in    Processor
                            customer       entitlements
Systems managed             environment    required
 
Uniprocessor                20              20
2-way                       65             130
4-way                       12              48
8-way                        1               8
12-way (two logical          1              12
 
 partitions)
14-way                       1              14
16-way (two physical         1               8
 partitions, one of
 which is managed by
 Tivoli applications)
24-way                       1              24
z800 server with two         1               2
 IFLs
Total Processor                            266
 Entitlements

Exceptions

IBM Tivoli ETEWatch — priced per "client"

The customer requires entitlements for each client managed. A minimum order quantity of 100 clients is required.

IBM Tivoli Universal Agent — priced per "server/client"

The customer must obtain entitlements for each distributed server and client managed.

IBM Tivoli AF/Remote

The application or managing server (where the IBM Tivoli AF/Remote server code is running) is the server to which the per-processor licensing applies and is an exception to the Environment-Managed model.

Pricing example for IBM Tivoli AF/Remote: The customer wants to enable secure remote control access from one of its servers. The customer manages access from one of its two-way servers.

                            Quantity in    Processor
                            customer       entitlements
Managing system             environment    required
 
2-way (managing             1              2
 server)
Total Processor                            2
 Entitlements

 
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Ordering information

These products are only available via Passport Advantage. They are not available as shrinkwrap.

Product information

Licensed function       Product group          Product category
title
 
IBM Editor for          Availability and       IBM Tivoli
 Messages for            Business Services
 Distributed Systems     Management
 Proc
IBM Tivoli AF/Remote    Availability and       IBM Tivoli
 Proc                    Business Services
                         Management
IBM Tivoli ETEWatch     Availability and       IBM Tivoli
                         Business Services
                         Management
IBM Tivoli              Availability and       IBM Tivoli
 IntelliWatch Proc       Business Services
                         Management
IBM Tivoli Monitoring   Availability and       IBM Tivoli
 Alert Manager Proc      Business Services
                         Management
IBM Tivoli OMEGAMON     Availability and       IBM Tivoli
 DE for Dist Systems     Business Services
                         Management
IBM Tivoli OMEGAMON     Availability and       IBM Tivoli
 XE for Databases        Business Services
                         Management
IBM Tivoli OMEGAMON     Availability and       IBM Tivoli
 XE for R/3              Business Services
                         Management
IBM Tivoli OMEGAMON     Availability and       IBM Tivoli
 XE for Dist Sys         Business Services
                         Management
IBM Tivoli OMEGAMON     Availability and       IBM Tivoli
 XE for WebSphere        Business Services
 Application Server      Management
 Proc
IBM Tivoli OMEGAMON     Availability and       IBM Tivoli
 XE for WebSphere        Business Services
 Business Integration    Management
 Proc
IBM Tivoli Universal    Availability and       IBM Tivoli
 Agent Proc              Business Services
                         Management
IBM Tivoli Web          Availability and       IBM Tivoli
 Response Monitor        Business Services
                         Management
IBM Tivoli Web          Availability and       IBM Tivoli
 Segment Analyzer        Business Services
                         Management

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Entitled maintenance      Media packs             Part
offerings description     description             number
 
5724-L46 IBM Editor       IBM Editor for          BX000NA
 for Messages for          Messages for
 Distributed Systems       Distributed Systems
                           V2.0.1
5724-L47 IBM Tivoli       IBM Tivoli AF/Remote    BX001NA
 AF/Remote                 V1.0.1
5724-L48 IBM Tivoli       IBM Tivoli              BX002NA
 IntelliWatch              IntelliWatch V6.0.1
5724-L49 IBM Tivoli       IBM Tivoli Monitoring   BX003NA
 Monitoring Alert          Alert Manager V2.0.1
 Manager
5724-L51 IBM Tivoli       IBM Tivoli OMEGAMON     BX004NA
 OMEGAMON XE for           XE for WebSphere
 WebSphere Application     Application Server on
 Server on Distributed     Distributed Systems
 Systems                   V1.3.1
5724-L52 IBM Tivoli       IBM Tivoli OMEGAMON     BX005NA
 OMEGAMON XE for           XE for WebSphere
 WebSphere Business        Business Integration
 Integration               V1.0.0
5724-L53 IBM Tivoli       IBM Tivoli Universal    BX006NA
 Universal Agent           Agent V4.1.1
5724-L55 IBM Tivoli       IBM Tivoli OMEGAMON     BJ0ERNA
 OMEGAMON XE for           XE for Distributed
 Distributed Systems       Systems V4.0.0
5724-L56 IBM Tivoli       IBM Tivoli OMEGAMON     BJ0ESNA
 OMEGAMON XE for           XE for Databases
 Databases                 V4.0.0
5724-L57 IBM Tivoli       IBM Tivoli OMEGAMON     BJ0ETNA
 OMEGAMON XE for R/3       XE for R/3 V3.0.0
5724-L60 IBM Tivoli       IBM Tivoli Web          BJ0EUNA
 Web Response Monitor      Response Monitor
                           V2.0.0
5724-L61 IBM Tivoli       IBM Tivoli Web          BJ0EVNA
 Web Segment Analyzer      Segment Analyzer
                           V2.0.0
5724-L58 IBM Tivoli       IBM Tivoli ETEWatch     BJ0EWNA
 ETEWatch                  V3.0.0
5724-L63 IBM Tivoli       IBM Tivoli OMEGAMON     BJ0EXNA
 OMEGAMON DE for           DE for Dist Systems
 Distributed Systems       V3.0.1

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

License transferability: Charge units are product specific and may not be transferred to another product.

Note: There is no transferability in licensing between platforms for end-to-end products where pricing on the IBM eServer zSeries platform is based on MSUs and pricing on other platform servers is per processor.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is:

  • Per processor for the following products:
    • IBM Editor for Messages for Distributed Systems
    • IBM Tivoli AF/Remote
    • IBM Tivoli IntelliWatch
    • IBM Tivoli Monitoring Alert Manager
    • IBM Tivoli OMEGAMON XE for WebSphere Application Server
    • IBM Tivoli OMEGAMON XE for WebSphere Business Integration
    • IBM Tivoli OMEGAMON XE for Distributed Systems
    • IBM Tivoli OMEGAMON XE for Databases
    • IBM Tivoli OMEGAMON XE for R/3
    • IBM Tivoli OMEGAMON DE for Distributed Systems
    • IBM Tivoli Web Response Monitor
    • IBM Tivoli Web Segment Analyzer
  • Per distributed server and client device managed for the following product:
    • IBM Tivoli Universal Agent
  • Per client device managed for the following product. A minimum order quantity of 100 client devices is required.
    • IBM Tivoli ETEWatch

To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

IBM Editor for Msg for Dist Sys

Part description                        Part number
 
IBM Editor for Messages for
 Distributed Systems Proc
IBM Editor for Messages for Dist        D54UGLL
 Systems Processor Lic+SW Maint
 12 MO
IBM Editor for Messages for Dist        D54UHLL
 Systems Processor SW Maint
 Reinstate 12 MO
IBM Editor for Messages for Dist        E01PQLL
 Systems Processor Annual SW
 Maint Rnwl

IBM Tivoli ETEWatch

Part description                        Part number
 
IBM Tivoli ETEWatch
IBM Tivoli ETEWatch PA per              D54VCLL
 Client Lic+SW Maint 12 MO
IBM Tivoli ETEWatch PA per              D54VDLL
 Client SW Maint Reinstate 12 MO
IBM Tivoli ETEWatch PA per              E01Q5LL
 Client Annual SW Maint Annual
 Rnwl

IBM Tivoli OMEGAMON DE for Distributed Systems

Part description                        Part number
 
IBM Tivoli OMEGAMON DE for Dist
 Systems
IBM Tivoli OMEGAMON DE for Dist         E01QILL
 Sys Proc Linux on Z Annual SW
 Maint Rnwl
IBM TivoOMEGAMON DE for Dist Sys        D54W5LL
 Proc Linux on Z SW Maint
 Reinstate 12 MO
IBM Tivoli OMEGAMON DE for              E01QJLL
 Distributed Systems Proc Annual
 SW Maint Rnwl
IBM Tivoli OMEGAMON DE for              D54W6LL
 Distributed Systems Processor
 Lic+SW Maint 12 MO
 
Part description                        Part number
 
IBM Tivoli OMEGAMON DE for Dist         D54W4LL
 Sys Proc Linux on Z Lic+SW Maint
 12 MO
IBM Tivoli OMEGAMON DE for              D54W7LL
 Distributed Systems Proc SW
 Maint Reinstate 12 MO

IBM Tivoli OMEGAMON XE for Databases

Part description                        Part number
 
IBM Tivoli OMEGAMON XE for
 Databases
IBM Tivoli OMEGAMON XE for              D54VKLL
 Databases Per Processor Lic+SW
 Maint 12 MO
IBM Tivoli OMEGAMON XE for              D54VLLL
 Databases Per Processor SW Maint
 Reinstate 12 MO
IBM Tivoli OMEGAMON XE for              E01Q9LL
 Databases Per Proc Annual SW
 Maint Annual Rnwl

IBM Tivoli OMEGAMON XE for Distributed Systems

Part description                        Part number
 
IBM Tivoli OMEGAMON XE for Dist
 Sys
IBM Tivoli OMEGAMON XE for Dist         E01Q4LL
 Systems Per Proc Annual SW Maint
 Rnwl
IBM Tivoli OMEGAMON XE for Dist         E01Q6LL
 Sys Proc Linux on Z Annual SW
 Maint Rnwl
IBM Tivoli OMEGAMON XE for Dist         D54VALL
 Systems Per Proc Lic+SW Maint 12
 MO
IBM Tivoli OMEGAMON XE for Dist         D54VELL
 Sys Proc Linux on Z Lic+SW Maint
 12 MO
IBM Tivoli OMEGAMON XE for Dist         D54VBLL
 Systems Per Proc SW Maint
 Reinstate 12 MO
IBM Tivoli OMEGAMON XE for Dist         D54VFLL
 Sys Proc Linux on Z SW Maint
 Reinstate 12 MO

IBM Tivoli OMEGAMON XE for R/3

Part description                        Part number
 
IBM Tivoli OMEGAMON XE for R/3
IBM Tivoli OMEGAMON XE for R/3          D54V8LL
 Per Processor Lic+SW Maint 12 MO
IBM Tivoli OMEGAMON XE for R/3          D54V9LL
 Per Processor SW Maint Reinstate
 12 MO
IBM Tivoli OMEGAMON XE for R/3          E01Q3LL
 Per Processor Annual SW Maint
 Rnwl

IBM Tivoli Web Response Monitor

Part description                        Part number
 
IBM Tivoli Web Response Monitor
IBM Tivoli Web Response Monitor         D54VMLL
 Per Processor Lic+SW Maint 12 MO
IBM Tivoli Web Response Monitor Per     D54VNLL
 Processor SW Maint Reinstate 12 MO
IBM Tivoli Web Response Monitor Per     E01QALL
 Processor Annual SW Maint Rnwl

IBM Tivoli Web Segment Analyzer

Part description                        Part number
 
IBM Tivoli Web Segment Analyzer
IBM Tivoli Web Segment Analyzer         D54VGLL
 Per Processor Lic+SW Maint 12 MO
IBM Tivoli Web Segment Analyzer         D54VHLL
 Per Processor SW Maint Reinstate
 12 MO
IBM Tivoli Web Segment Analyzer         E01Q7LL
 Per Processor Annual SW Maint
 Rnwl

Tivoli AF/Remote

Part description                        Part number
 
IBM Tivoli AF/Remote Proc
IBM Tivoli AF/Remote Processor          D54UELL
 Lic+SW Maint 12 MO
IBM Tivoli AF/Remote Processor          D54UFLL
 SW Maint Reinstate 12 MO
IBM Tivoli AF/Remote Processor          E01PPLL
 Annual SW Maint Rnwl

Tivoli IntelliWatch

Part description                        Part number
 
IBM Tivoli IntelliWatch Proc
IBM Tivoli IntelliWatch                 D54UKLL
 Processor Lic+SW Maint 12 MO
IBM Tivoli IntelliWatch                 D54ULLL
 Processor SW Maint Reinstate 12
 
 MO
IBM Tivoli IntelliWatch                 E01PSLL
 Processor Annual SW Maint Rnwl

Tivoli Monitoring Alert Manager

Part description                        Part number
 
IBM Tivoli Monitoring Alert
 Manager Proc
IBM Tivoli Monitoring Alert             D54UILL
 Manager Processor Lic+SW Maint
 12 MO
IBM Tivoli Monitoring Alert             D54UJLL
 Manager Processor SW Maint
 Reinstate 12 MO
IBM Tivoli Monitoring Alert             E01PRLL
 Manager Processor Annual SW
 Maint Rnwl

Tivoli OMEGAMON XE for WAS

Part description                        Part number
 
IBM Tivoli OMEGAMON XE for
 WebSphere Application Server
 Proc
IBM Tivoli OMEGAMON XE for WAS          E01PULL
 Proc Linux on Z Annual SW Maint
 Rnwl
IBM Tivoli OMEGAMON XE for WAS          D54UQLL
 Proc Linux on Z SW Maint
 Reinstate 12 MO
IBM Tivoli OMEGAMON XE for              E01PVLL
 WebSphere App Server Proc Annual
 SW Maint Rnwl
IBM Tivoli OMEGAMON XE for WAS          D54UPLL
 Proc Linux on Z Lic+SW Maint 12
 MO
 
Part description                        Part number
 
IBM Tivoli OMEGAMON XE for              D54USLL
 WebSphere App Svr Proc SW Maint
 Reinstate 12 MO
IBM Tivoli OMEGAMON XE for              D54URLL
 WebSphere App Server Proc Lic+SW
 Maint 12 MO

Tivoli OMEGAMON XE for WebSphere Bus Integr

Part description                        Part number
 
IBM Tivoli OMEGAMON XE for
 WebSphere Business Integration
 Proc
IBM Tivoli OMEGAMON XE WS Bus           E01PYLL
 Intgn Proc Linux on Z Annual SW
 Maint Rnwl
IBM Tivoli OMEGAMON XE WS Bus           D54UYLL
 Intgn Proc Linux on Z SW Maint
 Reinstate 12 MO
IBM Tivoli OMEGAMON XE WebSphere        E01PXLL
 Bus Intgn Proc Annual SW Maint
 Rnwl
IBM Tivoli OMEGAMON XE WS Bus           D54UXLL
 Intgn Proc Linux on Z Lic+SW
 Maint 12 MO
IBM Tivoli OMEGAMON XE WebSphere        D54UWLL
 Bus Intgn Proc SW Maint
 Reinstate 12 MO
IBM Tivoli OMEGAMON XE WebSphere        D54UVLL
 Bus Intgn Proc Lic+SW Maint 12
 MO

Tivoli Universal Agent

Part description                        Part number
 
IBM Tivoli Universal Agent Proc
IBM Tivoli Universal Agent              D54UZLL
 Server Lic+SW Maint 12 MO
IBM Tivoli Universal Agent              E01PZLL
 Server Annual SW Maint Rnwl
IBM Tivoli Universal Agent              D54UULL
 Client Device SW Maint Reinstate
 12 MO
IBM Tivoli Universal Agent              D54V0LL
 Server SW Maint Reinstate 12 MO
IBM Tivoli Universal Agent              E01PWLL
 Client Device Annual SW Maint
 Rnwl
IBM Tivoli Universal Agent              D54UTLL
 Client Device Lic+SW Maint 12 MO

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table.

Note: When ordering Japanese media pack part number BX007JA, IBM Tivoli OMEGAMON XE for WebSphere MQ is the only component of IBM Tivoli OMEGAMON XE for WebSphere Business Integration that will be delivered in the Japanese language.

Description                             Part number
 
IBM Tivoli OMEGAMON XE for Dist         BJ0ERNA
 Systems V4.0.0 Media Pack US
 English
IBM Tivoli OMEGAMON XE for              BJ0ESNA
 Databases V4.0.0 Media Pack US
 English
 
Description                             Part number
 
IBM Tivoli OMEGAMON XE for R/3          BJ0ETNA
 V3.0.0 Media Pack US English
IBM Tivoli Web Response Monitor         BJ0EUNA
 V2.0.0 Media Pack US English
IBM Tivoli Web Segment Analyzer         BJ0EVNA
 V2.0.0 Media Pack US English
IBM Tivoli ETEWatch V3.0.0 Media        BJ0EWNA
 Pack US English
IBM Tivoli OMEGAMON DE for              BJ0EXNA
 Distributed Systems V3.0.1 Media
 Pack US English
IBM Editor for Messages                 BX000NA
 Distributed Systems V2.0.1 US
 English
IBM Tivoli AF/Remote V1.0.1 US          BX001NA
 English
IBM Tivoli IntelliWatch V6.0.1          BX002NA
 US English
IBM Tivoli Monitoring Alert             BX003NA
 Manager V2.0.1 US English
IBM Tivoli OMEGAMON XE WebSphere        BX004JA
 Application Server V1.3.1
 Japanese
IBM Tivoli OMEGAMON XE WebSphere        BX004NA
 Application Server V1.3.1 US
 English
IBM Tivoli OMEGAMON XE WS Bus           BX005NA
 Integration V1.0.0 US English
IBM Tivoli Universal Agent              BX006NA
 V4.1.1 US English
IBM Tivoli OMEGAMON XE WS Bus           BX007JA
 Integration V1.0.0 Japanese

The products listed above are also available via Web download from Passport Advantage.
 
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Terms and conditions

These products are only available via Passport Advantage. They are not available as shrinkwrap.

Agreement: IBM International Program License Agreement. Proofs of Entitlement (PoE) are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License Information document: The terms of the hardcopy License Information document, delivered with the program package, supersede the terms of the license information displayed during installation of the product.

License Information form numbers

                              Program           Form
Program name                  number            number
 
IBM Editor for Msg            5724-L46          GC32-9395
 for Dist Sys
IBM Tivoli ETEWatch           5724-L58          GC32-9395
IBM Tivoli OMEGAMON           5724-L63          GC32-9395
 DE for Distributed
 Systems
IBM Tivoli OMEGAMON           5724-L56          GC32-9395
 XE for Databases
 
                              Program           Form
Program name                  number            number
 
IBM Tivoli OMEGAMON           5724-L55          GC32-9395
 XE for Distributed
 Systems
IBM Tivoli OMEGAMON           5724-L57          GC32-9395
 XE for R/3
IBM Tivoli Web                5724-L60          GC32-9395
 Response Monitor
IBM Tivoli Web                5724-L61          GC32-9395
 Segment Analyzer
Tivoli AF/Remote              5724-L47          GC32-9395
Tivoli IntelliWatch           5724-L48          GC32-9395
Tivoli Monitoring             5724-L49          GC32-9395
 Alert Manager
Tivoli OMEGAMON XE            5724-L51          GC32-9395
 for WAS
Tivoli OMEGAMON XE            5724-L52          GC32-9395
 for WebSphere Bus
 Integr
Tivoli Universal              5724-L53          GC32-9395
 Agent

Limited warranty: Yes

Warranty: These programs have warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer

                                        Copy and use on
                                        home/portable
Product name                            Computer?
 
IBM Editor for Msg for Dist Sys         No
IBM Tivoli ETEWatch                     No
IBM Tivoli OMEGAMON DE for              No
 Distributed Systems
IBM Tivoli OMEGAMON XE for              No
 Databases
IBM Tivoli OMEGAMON XE for              No
 Distributed Systems
IBM Tivoli OMEGAMON XE for R/3          No
 
                                        Copy and use on
                                        home/portable
Product name                            Computer?
 
IBM Tivoli Web Response Monitor         No
IBM Tivoli Web Segment Analyzer         No
Tivoli AF/Remote                        No
Tivoli IntelliWatch                     No
Tivoli Monitoring Alert Manager         No
Tivoli OMEGAMON XE for WAS              No
Tivoli OMEGAMON XE for WebSphere        No
 Bus Integr
Tivoli Universal Agent                  No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Usage restriction: Yes. Usage is limited to the quantity of processors, servers, and client devices licensed.

Software Maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at

iSeries™ Software Maintenance applies: No

Educational allowance available: Not applicable.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no additional charge enhancement to the service and support on the IBM eServer®. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 1 800-IBM-4YOU (426-4968).

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
Domino, Tivoli Enterprise, Virtual Image Facility, iSeries, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, Notes, WebSphere, AIX, Lotus, Lotus Notes, NetView, zSeries, MQ Integrator, DB2, Hummingbird, OS/400, DB2 Universal Database, POWERparallel, pSeries, OS/390, z/OS, S/390, and eServer are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a trademark of Intel Corporation.
 
Windows, Microsoft, and Windows NT are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

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