IBM extends WebSphere MQ, V5.3 to the HP OpenVMS platform

IBM United States Software Announcement 205-003
January 11, 2005

 

 ENUS205-003.PDF (51KB)

Table of contents   Document options  
TOC link At a glance TOC link Offering information
TOC link Overview TOC link Publications
TOC link Key prerequisites TOC link Technical information
TOC link Planned availability dates TOC link Ordering information
TOC link Description TOC link Terms and conditions
TOC link Product positioning TOC link IBM Electronic Services
TOC link Statement of direction TOC link Prices
TOC link Reference information  
 
Printable version Printable version

 
At a glance

WebSphere MQ for HP OpenVMS, V5.3 includes:

  • Functional parity with other WebSphere MQ, V5.3 platforms
  • Availability on the HP Alpha and Itanium (32-bit mode) architectures
  • Full enablement of the Java™ Message Service (JMS) application programming interface: embedded classes for Java and JMS support with improved performance and packaging
  • A Publish/Subscribe function
  • Performance, scalability, and usability improvements over the previous MQSeries® offering
  • Improved MQ workload balancing (through clustering)
  • Improved national language support (for example, codepage GB18030 for use in the Republic of China)
  • SSL security authentication facilities via HP's SSL offering (a no-charge HP delivery)

 
Back topBack to top
 
Overview

WebSphere® MQ for HP OpenVMS, V5.3 builds on the success of WebSphere MQ, the market-leading provider of message-oriented-middleware (MOM) software for application connectivity.

Connects applications reliably and affordably

  • Connects nearly everything to almost anything, reducing IT complexity
  • Provides IBM's industry-leading messaging middleware at an affordable price

Enables fast and easy installation and deployment

  • Gets you up and running in minutes and in production within hours, without specialist training

Offers scalability and flexibility for growth

  • Provides seamless growth for your software as your business needs evolve
  • Is compatible with WebSphere MQ on many platforms
  • Takes advantage of a portfolio of product extensions to deliver additional capabilities fast

Speeds solution development and reduces support costs

  • Simplifies networking interfaces, cuts application development time, and enables design and code reuse
  • Is supported by more than 3,000 certified WebSphere MQ professionals

Supports key platforms with the industry's de facto messaging standard

  • Runs on the HP Alpha and Itanium (in 32-bit mode) platforms
  • Extends the WebSphere MQ family

According to WinterGreen, four out of five customers who buy interapplication messaging choose WebSphere MQ. Source: WinterGreen Research, Inc. report "Message Oriented Middleware (MOM) Software Market Strategies, Opportunities, and Forecasts, 2003 to 2008," published May 2003.
 
Back topBack to top
 

Key prerequisites

Refer to the Hardware requirements and Software requirements sections.


 
Back topBack to top
 

Planned availability dates
  • January 14, 2005 — Alpha (electronic software delivery)
  • February 25, 2005 — Itanium (electronic software delivery)
  • March 4, 2005 — Media and documentation

 
Back topBack to top
 
Description

WebSphere MQ family

Speed to market and quality of service are critical for success, so companies need to be agile to survive. The WebSphere MQ family provides a versatile platform for e-business.

Business integration

The WebSphere platform for e-business includes business integration products and solutions that can help integrate just two applications, a single department, or the entire enterprise, reaching across business channels, trading partners, and Web customers. The IBM WebSphere platform for e-business includes information connectivity and integration products, which can be combined selectively or built up, one upon the other, to provide more powerful and efficient integration, including:

  • WebSphere MQ, the core of the MQ family, which integrates over many platforms. Providing the base messaging functions for servers and clients, and assuring once only message delivery, it can be used alone or with other members of the family.
  • WebSphere MQ Everyplace™, which brings the benefits of assured message delivery and rock-solid security to the failure-prone environment of mobile working.
  • WebSphere Business Integration Message Broker and Event Broker, powerful information brokers that include a one-to-many connectivity model plus transformation, intelligent routing, and information flow modelling across multiple, disparate business systems. They also support publications and subscriptions, including mobile clients and remote telemetry devices.
  • WebSphere MQ Workflow, a business process management system that enables the definition, execution, and swift change of complete business processes that span systems, applications, and people.

IBM has additional products to support business integration, such as its WebSphere Business Integration Adapters.

WebSphere MQ for HP OpenVMS, V5.3

WebSphere MQ, V5.3 brings new performance levels, enhanced security, and added features to enhance cross-platform consistency (harmonization).

Security enhancements

Secure Sockets Layer (SSL) provides a comprehensive solution for security problems with:

  • 128-bit encryption to prevent eavesdropping
  • Message Integrity Checking to prevent tampering
  • Authentication to prevent impersonation
  • A range of cryptographic algorithms
  • Support for public and private keys
  • No key distribution problems

SSL, widely accepted in the Internet community, has been subjected to significant testing by the "hacker" community. To prevent eavesdropping, use symmetric key cryptography; to prevent tampering, use the hash function; and to prevent impersonation, use digital certificates, asymmetric keys, and certificate revocation lists.

WebSphere MQ now provides functions for solutions to common security problems. Users can specify which symmetric key cryptography algorithm and which hash function to use by providing WebSphere MQ with a CipherSpec. Digital certificates and public keys are found in a key ring which can be specified to WebSphere MQ. Users can also check that they are talking to the partner they expect to be talking to and can choose to authenticate both ends of the connection or only the SSL Server end of the connection. Certificate revocation lists are also available to cancel security certificates.

Refer to the Specified operating environment section for prerequisites for SSL.

API crossing exit

The API crossing exit is a general-purpose framework to allow applications to add their own exits independently from others. An exit point is available in the MQI libraries that can call a chain of functions which operate on the MQI parameters. This does not stop existing "wrapper" products or components from working, but new releases of these products or components could be improved by reformatting them into this framework.

Exit code will be able to monitor and potentially change almost all MQI parameters; the exit can be invoked both before and after MQI calls (so it can check return codes). It can also issue its own MQI calls, and multiple independent exits can be configured.

Performance improvements

Performance has been optimized for both general MQ operation and for Java Message Service (JMS). Scalability and performance improvements offer more design choices for system designers. The number of channels that can be used on a system has been increased by Channel Process Pooling where a small number of processes with a reasonable number of threads can now handle all channel operations, both inbound and outbound.

Queues greater than two gigabytes are now supported, and at the same time the minimum queue footprint in memory is reduced from approximately 250 KB to 64 KB, to allow more queues to be opened at a time.

Performance for WebSphere MQ Publish and Subscribe is also enhanced.

Additional new features

  • Wildcards can now be used with security settings. With WebSphere MQ V5.3, you can define groups of objects to which users have access. New objects will inherit these definitions automatically. The wildcard matching, using qualifiers with "." separators, is based on RACF®, and migration from the old Object Access Manager is transparent.
  • Extensions to the security management commands, and to the interface to the installable service that implements authorization checks, allow you to display all of the users or groups that have access to particular objects or to allow easy cloning of settings to new queue managers.
  • The DISPLAY QSTATUS command is now available to identify tasks process ID, thread ID, and program name.
  • If you have a receiver or SVRCONN channel definition, there might be many channel instances using that single definition. A new STOP CHANNEL option allows you to target independent instances, and not stop all of the identically named channels. The STOP can be targeted at either the partner machine (CONNAME) or the partner queue manager (QMNAME).
  • There are also new options for the cluster commands, to help manage situations where, for example, identically named queue managers have been placed in a cluster.
  • Serviceability is improved by means of a standard trace header and other trace changes.
  • A new MQI option allows hConns to be shared across threads of a process. This must be explicitly requested during MQCONNX by an application. There will still only be one operation allowed on the hConn at any one time, including MQGET (WAIT).
  • The Java and JMS SupportPac™ (MA88) and the Publish/Subscribe SupportPac (MA0C) are no longer needed separately.
  • Codepage GB18030 for use in the Republic of China is supported.

Customers of MQSeries for Compaq OpenVMS, V5.1

IBM software is licensed on a per-processor basis for WebSphere MQ for HP OpenVMS, V5.3. This is a change from the per-capacity-unit model of charging for software licenses.

The change is effective now for all new orders but does not affect existing licenses until the next Software Maintenance renewal.

If you do not have a Software Maintenance contract, you are not affected by this change and should continue using your programs under the capacity-unit terms.

Charging and license use management

Charges for authorized use of the program are based on Processor License Units (PLUs). The use of the program on any server machine requires one PLU to be acquired (from IBM or an IBM Business Partner) for each processor contained in the server machine on which any copy of the program is to run. PLUs are required for every server machine on which the program is installed. You are also required to obtain a corresponding number of additional PLUs if the program installation is moved to a server machine with a greater number of processors, or if any additional processors are added to the server machine on which the program is installed.

Failure to comply with the requirement for the appropriate number of PLUs will invalidate the terms of this license.

For Software Maintenance renewals for deployments on servers of five processors and greater, and new software purchases for deployments on servers of five processors and greater, you are eligible for special bid on the software. Contact your IBM representative.

Also refer to the License Information supplied with your copy of the program.

Transferability

Users who upgrade from an earlier release of the program under Passport Advantage® can use their existing capacity units and then acquire additional PLUs to satisfy the requirements given below. The capacity units from the previous release will be converted to PLUs (at a rate of two capacity units to one PLU) and counted as all or part of the customer entitlement.

Any "spare" capacity units can be used towards other program entitlement at the time of renewal reconciliation, but are not refundable.

Users should retain their original product and capacity units as Proof of Entitlement (PoE).

Note that the pricing is based on the number of processors in the server machine, regardless of whether they are all used to execute the program.

Migration

Migration for customers who have existing capacity unit license entitlements will be at the time of Software Maintenance renewal. A standard conversion rate of two capacity units to one processor license unit will be used. In the majority of situations, this conversion will ensure that customers have sufficient entitlement. However, where machines have five or more processors (and in a few other cases), the standard conversion will not give the required number of entitlements. In this case, when contacted by IBM, you should discuss acquiring additional entitlements in order to be correctly licensed under the new pricing model. You will not be charged for additional entitlements granted under this process, but the Software Maintenance renewal will be amended, based on the number of entitlements needed.

For Software Maintenance renewals for deployments on servers of five processors and greater, and new software purchases for deployments on servers of five processors and greater, you are eligible for special bid on the software.

Visit

Accessibility by people with disabilities

The following features support use by people with disabilities:

  • Operation by keyboard alone
  • Screen readers and screen magnifiers tested for use by people with visual impairment
  • Speech recognition products tested for use by people with mobility impairment
  • Optional display of audio alerts for people with hearing impairment

 
Back topBack to top
 
Product positioning

The WebSphere MQ family provides a versatile platform for e-business.

  • WebSphere MQ, the core of the WebSphere MQ family, integrates many platforms. Providing the base messaging functions for servers and clients, and assuring once only message delivery, it can be used alone or with other members of the family.
  • WebSphere MQ Everyplace brings the benefits of assured message delivery and rock-solid security to the failure-prone environment of mobile working.
  • WebSphere Business Integration Brokers include a one-to-many connectivity model plus transformation, intelligent routing, and information flow modelling across multiple, disparate business systems.
  • WebSphere MQ Workflow offers a business process management system that enables the definition, execution, and swift change of complete business processes that span systems, applications, and people.

In addition, product extensions provide additional supported function available as a download from the Internet.

The IBM industry-leading WebSphere MQ software helps companies:

  • Quickly and economically address business integration issues
  • Become more agile
  • Stay flexible
  • Maintain customer orientation
  • Gain competitive position and stay there

The WebSphere MQ family allows companies to maximize e-business opportunities by:

  • Leveraging existing resources
  • Improving speed-to-market schedules
  • Anticipating IT changes as their business changes

 
Back topBack to top
 
Statement of direction

IBM intends to make WebSphere MQ, V5.3 available on the HP NonStop Server platform in the second half of 2005.

All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.
 
Back topBack to top
 

Reference information

Refer to:

  • Software Announcement 201-144 , dated May 8, 2001
  • Software Announcement 202-074 , dated April 9, 2002
  • Software Announcement 203-041 , dated February 11, 2003
  • Withdrawal Announcement 905-001 , dated January 11, 2005

Trademarks

 
Everyplace and SupportPac are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
WebSphere, MQSeries, RACF, and Passport Advantage are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

 
Back topBack to top
 
Offering information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
Back topBack to top
 
Publications

No publications are shipped with this product.

The following can be ordered from the IBM Publications Center on March 4, 2005:

Publication           Order
title                 number
 
WebSphere(R) MQ       GC34-6610
 for HP OpenVMS
 V5.3 Administration
 Guide
WebSphere MQ          GC34-6611
 for HP OpenVMS
 V5.3 Quick
 Beginnings

IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

IBM Publications Notification System (PNS)

PNS enables subscribers to set up profiles of interest by order number or product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered or downloaded from the Publications Center.

The PNS site is available in English and Canadian French.
 
Back topBack to top
 

Technical information

Specified operating environment

Hardware requirements

WebSphere MQ for HP OpenVMS (Alpha)

Any HP AlphaServer machine capable of running OpenVMS V7.3-2

WebSphere MQ for HP OpenVMS (Itanium)

Any HP Itanium machine capable of running OpenVMS V8.2

Software requirements

WebSphere MQ for HP OpenVMS (Alpha)

  • Operating system: OpenVMS Alpha V7.3_2 (with the latest OVMS patches: minimum levels DEC AXPVMS VMS732_PTHREAD V2.0 and DEC AXPVMS VMS732_SYS V6.0)
  • Compilers:
    • HP C S6.5-002
    • HP C++ V6.5-033
    • Java™ version 1.4.2
    • COBOL V2.7
  • Secure Sockets Layer: HP SSL 1.1_B kit for Alpha
  • Database:
    • Oracle V9.0.1.00 (for OpenVMS Alpha)
    • HP DCE for OpenVMS Alpha V3.0
  • Network protocols:
    • TCP/IP V5.4
    • DECnet_Phase_IV V7.3_2
    • TCPWare V5.6
    • Process Software Multinet for TCP/IP V5.0
    • DECnet SNA Gateway ST V1.3 with DECnet SNA LU6.2 API V2.4

WebSphere MQ for HP OpenVMS (Itanium)

  • Operating system: OpenVMS IPF V8.2 (with the latest OpenVMS IPF patches)
  • Compilers:
    • HP C V7.1
    • HP C++ V7.1
    • Java version 1.4.2
    • COBOL V2.8
  • Secure Sockets Layer: HP SSL 1.1_B kit for Itanium
  • Network protocols:
    • TCP/IP V5.5
    • DECnet_Phase_IV V8.2

Compatibility: Customer applications written to run on MQSeries® for OpenVMS, V5.1 will continue to run, when relinked, on the WebSphere MQ for HP OpenVMS, V5.3 Alpha platform. The applications must be recompiled to run on the Itanium platform.

Planning information

Customer responsibilities: For Secure Sockets Layer (SSL) function, the customer must download HP's SSL offering. Refer to

The customer must identify the machines on which they will install WebSphere MQ and purchase the required number of Processor License Units (PLUs) with their order. Before operating the system, the customer must confirm that they have sufficient Use Authorization to use the system.

Problem determination (PD) is a customer responsibility. PD is an assessment of whether a problem is caused by hardware or software. PD is complete only when the cause of the problem is identified. This assessment includes examination of available symptoms using the PD procedures documented in the product.

Problem source identification (PSI) is a customer responsibility. PSI begins when software is determined to be the source of the problem. PSI includes tracing the source of the program to a host system control program (SCP), an application program, or another source. Assisting the customer with PSI is an IBM service and support responsibility.

Installability: Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging: The product package comprises:

  • WebSphere MQ for HP OpenVMS (Alpha) CD-ROM
  • WebSphere MQ for HP OpenVMS (Itanium) CD-ROM
  • WebSphere MQ Clients 1, 2, and 3 CD-ROMs
  • WebSphere MQ Documentation CD-ROM

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
Back topBack to top
 

Ordering information

This product is available only via Passport Advantage. It is not available as shrinkwrap.

Product information

License
function                Product                 Product
title                   group                   category
 
WebSphere MQ            IBM MQSeries            MQSeries

Customers are charged on a per-processor basis. Further information is available at

Passport Advantage program licenses

WebSphere MQ for HP OpenVMS

Part                                              Part
description                                       number
 
WebSphere MQ
WebSphere MQ for HP OpenVMS Per                   D544VLL
 Processor License and SW
 Maintenance 12 Mo
WebSphere MQ for HP OpenVMS Per                   D544WLL
 Processor SW Maintenance
 Reinstatement 12
WebSphere MQ for HP OpenVMS Per                   E01EPLL
 Processor SW Maintenance Annual
 Renewal

Passport Advantage supply

Program name/                                     Part
description                                       number
 
WebSphere MQ for HP OpenVMS
 V5.3.0
Media Pack Multilingual (English                  BA0D6ML
 International, French, Korean,
 Chinese -- Simplified, Spanish,
 Brazilian Portuguese, German,
 Japanese, Chinese -- Traditional,
 Italian) OpenVMS (HP) CD-ROM
 Digital Disk -- ISO 9660 Standard
 V5.3.0

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

WebSphere MQ for HP OpenVMS, V5.3.0

Entitled
maintenance
offerings                  Media packs                        Part
description                description                        number
 
IBM WebSphere              WebSphere MQ for HP                BA0D6ML
 MQ for                     OpenVMS
 HP OpenVMS                 Multilingual (English
 Processor                  International,
                            French, Korean,
                            Chinese -- Simplified,
                            Spanish, Brazilian
                            Portuguese, German,
                            Japanese, Chinese --
                            Traditional, Italian)
                            OpenVMS (HP) CD-ROM
                            Digital Disk -- ISO
                            9660 Standard

 
Back topBack to top
 
Terms and conditions

This product is available only via Passport Advantage. It is not available as shrinkwrap.

Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoEs) are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

License information form number

Program                      Program              Form
name                         number               number
 
WebSphere MQ for             5724-A38             L-TMAN-668DBR
 HP OpenVMS

Limited warranty applies: Yes

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes and through the Passport Advantage Web site at

Usage restriction: Yes

Program unique terms

1. Charging and license use management

Charges for authorized use of the Program are based on Processor License Units (PLUs). The use of the Program on any server machine requires one PLU to be acquired (from IBM or an IBM Business Partner) for each processor contained in the server machine on which any copy of the Program is to run. PLUs are required for every server machine on which the Program is installed. You are also required to obtain a corresponding number of additional PLUs if the Program installation is moved to a server machine with a greater number of processors, or if any additional processors are added to the server machine on which the Program is installed.

Failure to comply with the requirement for the appropriate number of PLUs will invalidate the terms of this license.

You should retain all Passport Advantage documents as Proof of Entitlement.

2. HP Java Runtime Environment

The program is supplied with a copy of the Hewlett-Packard Company's Runtime Environment (RTE) version 1.4.2 for the OpenVMS Alpha Operating System for the Java Platform (the "HP RTE").

The following terms apply only to the HP RTE; in the following, the term "Licensee" refers to You; "Software" refers to the HP RTE; the "Underlying Program" refers to the OpenVMS Alpha Operating System; and "HP" means Hewlett-Packard Corporation.

Note: Except with respect to item 2.4 below, in the event of any express inconsistency between the provisions of this section 2 and the provisions of Your license covering the Underlying Program, the latter shall govern.

2.1. Java platform interface

Licensee may not modify the Java Platform Interface ("JPI," identified as classes contained within the "Java" package or any subpackages of the "Java" package), by creating additional classes within the JPI or otherwise causing the addition to or modification of the classes in the JPI. In the event that Licensee creates any Java-related API and distributes such API to others for applet or application development, Licensee must promptly publish an accurate specification for such API for free use by all developers of Java-based software.

2.2. Intellectual property rights

The Software made available for downloading here is the property of HP (or its suppliers). The Software and all accompanying documentation are copyrighted. You shall not modify, decompile, disassemble, extract, or otherwise reverse engineer any Software covered by this License Agreement. You shall not make any copy of the Software or its accompanying documentation, except for copying incident to the ordinary and intended use of the Software and the Underlying Program and except for the making of a single archival copy. The Software made available here constitutes the proprietary information of HP (or its suppliers). You agree to take reasonable steps to prevent the disclosure, unauthorized use or unauthorized distribution of the Software subject to this License.

2.3. U.S. government restricted rights

The Software is provided with " restricted rights. " Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of DFARS 252.227-7013, or FAR 52.227-19, or in FAR 52.227-14 Alt. III, as applicable. Contractor/manufacturer is Hewlett-Packard Company.

2.4. Disclaimer of warranty and limitation of liability

The software provided here is provided "as is," without warranty of any kind. All express or implied conditions, representations and warranties, including any implied warranty of merchantability, fitness for particular purpose, or non-infringement, are hereby excluded to the extent permitted by applicable law. In no event will HP be liable for any lost revenue or profit, or for special, indirect, consequential, incidental, or punitive damages, however caused and regardless of the theory of liability, with respect to any software made available here or to the use of such software.

HP makes no representations or warranties, express or implied, that the code, and documentation or any information relating thereto or contained therein will not infringe any patent, copyright, trade secrets, or trademark of any third person or party.

Software maintenance applies: Yes

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.

While your Software Maintenance is in effect: IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at

iSeries™ Software Subscription applies: No

Educational allowance available: Not applicable
 
Back topBack to top
 

IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
Back topBack to top
 
Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968).

Trademarks

 
iSeries and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
The e-business logo, Passport Advantage, WebSphere, and MQSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

Back to topBack to top
 

 
Printable version Printable version