IBM CICS Transaction Gateway for Multiplatforms V6.0 includes enhanced J2EE connector for CICS while CICS Universal Client V6.0 offers single user access to CICS applications
IBM United States Software Announcement 204-284November 30, 2004
 ENUS204-284.PDF (55KB)
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At a glance(Corrected on February 22, 2005)
The Compatibility section is revised.
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| At a glance |
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CICS Transaction Gateway for Multiplatforms, V6.0 is a J2EE Platform, Enterprise Edition connector for CICS applications.
CICS Universal Client V6.0 provides single user access to CICS applications.
Improvements to these products include:
- Performance
- Ease of use
- Systems management (Gateway only)
- Security management (Gateway only)
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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| Overview |
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IBM CICS® Transaction Gateway for Multiplatforms (CICS TG) is a market leading connector proven to be a high performing, secure, scalable, and tightly integrated method of e-business access to CICS. It benefits from ease of installation and flexible configuration that requires minimal changes to CICS and usually no changes to existing CICS applications. It provides a range of networking options and provides a choice of Java™ and non-Java clients.
CICS TG V6 offers an industry-leading implementation of the J2EE Connector Architecture (JCA) at the 1.5 specification level. ECI and EPI adapters are provided; enabling both COMMAERA and 3270-datastream based CICS Applications to interoperate effectively with WebSphere® Application Server V6.
CICS TG V6.0 provides enhancements over previous versions, in a number of areas:
- Performance
- Systems Management
- Security
- Ease of use
CICS Universal Client V6.0 offers single user access to CICS TS for the Windows™ and Linux™ operating environments.
V6.0 provides enhancements over previous versions in:
- Performance
- Ease of use
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| Key prerequisites |
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Both the CICS TG V6.0 and the CICS Universal Client V6.0 run on any hardware capable of running the
relevant operating system and prerequisite software. For details refer to the
Technical information
section.
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| Planned availability date |
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- December 10, 2004: Electronic software delivery
- January 14, 2005: Media and documentation
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| Description |
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CICS Transaction Gateway (CICS TG) for Multiplatforms V6.0
CICS TG enables you to use your CICS applications in comprehensive and sophisticated J2EE and Web services solutions hosted on powerful application servers, such as WebSphere Application Server.
Using Java servlets and Enterprise JavaBeans (EJB) components, CICS TG can use the external call interface (ECI) and external presentation interface (EPI) to allow access to CICS COMMAREA-based applications and 3270 datastream-based transactions. Besides the Java language, CICS TG also supports COBOL, C, C++ and Microsoft™ Visual Basic languages for local applications. With CICS TG for Multiplatforms V6.0, you also have a comprehensive range of networking options to connect to your CICS systems, including native TCP/IP, TCP62, and SNA LU 6.2.
CICS TG provides comprehensive security features including support for JSSE SSL encryption between itself and the Java application. To facilitate the management of user IDs and passwords, the external security interface (ESI) enables customer applications to verify user passwords, as well as process expired passwords.
CICS TG for Multiplatforms V6.0 includes the following enhancements:
Performance
Improved runtime performance: The internal trace mechanism now improves the runtime performance of the CICS TG. The enhancement is in the Client daemon and is applicable in all circumstances. It is effective immediately on installation of the CICS TG, with no manual intervention.
Improved performance and scalability on Linux: Support for the Native Posix Thread Library (NPTL) threading model is provided for the RHEL V3 and SLES 9 Linux operating systems. NPTL is a new high-performance multi-threading capability that improves performance and scalability for multi-threaded applications.
Systems management
Normal shutdown: This is a new method of shutting down the Gateway daemon in a controlled manner, as opposed to using an immediate shutdown. A normal shutdown of the Gateway daemon ensures that all in-flight transactions and extended logical units of work are allowed to complete before shutdown occurs.
Administration tool: This command-based systems administration tool provides improved usability and the added capability of invoking shutdown processing. It will help System Administrators have better control of the Gateway daemon.
Ability to run as a daemon process in UNIX® and Linux environments: In addition to the existing service support on Windows, a new services function has been introduced that uses standard UNIX or Linux mechanisms to start and stop the gateway, saving time and requiring less user intervention.
APPC support for Linux on zSeries®:
This feature enables support for IBM Communications Server for Linux on IBM 
zSeries, providing an SNA
interface to CICS. It will assist System Administrators and Architects, particularly if
centralizing skills and investments on the zSeries platform. It allows customers to take advantage
of the virtualization capabilities of Linux on zSeries.
Management of Log files: This feature enables more control over the management of the Gateway daemon log files and is useful when a permanent, organized record is required for auditing of the CICS TG. It is now possible to specify a particular destination for both informational messages and also warning/error messages. The number and size of log files to be retained can also be configured. This enables management of the log files with significantly less administrative intervention.
Security
Control of SSL cipher suite: There is a new configuration option with the JSSE support for SSL connection to the Gateway daemon that allows the SSL cipher suite to be specified. This enables fine tuned control of the algorithms used for encryption of network data sent to the Gateway.
Ease of use
Simplified installation and migration: Install Shield Multiplatform (ISMP) is now provided as the installer on all platforms. This simplifies the process of installation and migration on the UNIX and Linux platforms using an industry standard installation program. This allows quick and easy customization of the installation. ISMP can be run as a GUI, Command Line console or silent install with no user interface.
Redesigned and searchable Eclipse based information center: IBM information center is a new way of viewing online product documentation. It can be installed individually on users client workstations, on a dedicated server, or viewed online from ibm.com. This new Eclipse based information center provides an improved user interface, which is standard across most new IBM software products. It provides enhanced search techniques, including the ability to search all installed Eclipse based IBM information centers in one search.
Java
J2EE Connector Architecture 1.5 Support: JCA 1.5 is part of the J2EE 1.4 specification. CICS TG V6.0 Resource Adapters will now work in a JCA 1.5 Application Server. The new JCA 1.5 Resource Adapters fully support WebSphere Application Server V6.0. JCA resource adapters provide significant benefits for developers of composite CICS and WebSphere applications in terms of both application development and improved qualities of service in the system-operating environment. The underlying infrastructure automatically provides the management of connections, security and transactions.
CICS Universal Client for Multiplatforms V6.0
CICS Universal Client V6.0 provides simple and low-cost integration with CICS from Microsoft Windows and Linux on Intel™ and zSeries systems. It provides access from a single user workstation to the tried and trusted transactional capabilities of IBM CICS Transaction Servers and TXSeries™ CICS servers.
CICS Universal Client communicates with CICS servers through ECI, EPI and ESI. ECI helps optimize client and server operation and improve programmer flexibility by keeping business logic on the server and presentation logic on the client. EPI enables the client to programmatically interact with 3270 data-stream-based transactions. There are also 3270 emulation capabilities that enable a workstation to function as a 3270 display or printer for CICS applications. ESI enables appropriate user applications to verify that a password corresponds to an existing user ID, and allows passwords to be changed to facilitate better user ID and password management.
Programming interfaces are provided in C/C++, COM (for VB or VB Script support), and COBOL. It provides TCP/IP, TCP62, and SNA LU6.2 networking options to connect to your CICS systems.
Single user licences of CICS Universal Client should be considered by anybody looking to distribute single-user, low-cost CICS access across the enterprise.
CICS Universal Client V6.0 provides the following enhancements over previous versions.
Performance
Improved runtime trace performance: The internal trace mechanism has been significantly enhanced to improve the runtime performance of the CICS TG enhancement is in the Client daemon and is applicable in all circumstances. It is effective immediately on installation of the CICS Universal Client, with no manual intervention.
Improved performance and scalability on Linux: Support for the Native Posix Thread Library (NPTL) threading model is provided for the RHEL V3 and SLES 9 Linux operating systems. NPTL is a new high-performance multi-threading capability that provides improved performance and scalability for multi-threaded applications.
Systems Management
APPC support for Linux on zSeries: This feature enables support for IBM Communications Server for Linux on zSeries, providing an SNA interface to CICS. It will assist System Administrators and Architects, particularly if centralizing skills and investments on the zSeries platform. It allows customers to take advantage of the virtualization capabilities of Linux on zSeries.
Ease of use
Simplified installation and migration: Install Shield Multiplatform (ISMP) is now provided as the installer on all platforms. This simplifies the process of installation and migration on the Linux platforms by using an industry standard installation program. These have been replaced with a single executable file. This allows quick and easy customization of the installation. ISMP can be run as a GUI, Command Line console or silent install with no user interface.
Redesigned and searchable Eclipse based information center: IBM information center is a new way of viewing online product documentation. It can be installed individually on users client workstations, on a dedicated server, or viewed online from ibm.com. This new Eclipse based information center provides an improved user interface, which is standard across most new IBM software products. It provides enhanced search techniques, including the ability to search all installed Eclipse based IBM information centers in one search.
Accessibility by people with disabilities
The following features support use by people with disabilities:
- Operation by keyboard alone
- Optional font enlargement and high-contrast display settings
- Screen readers and screen magnifiers tested for use by people with visual impairment
- Suitable for people with hearing impairments
Softcopy PDF documentation is shipped with the product. PDF documentation supports optional font enlargement, high-contrast display settings, and may be operated by the keyboard alone. Alternative text is not provided for screen-reader users and the documentation contains syntax diagrams which may be unsuitable for use with screen readers or screen magnifiers. Fully accessible softcopy documentation, with alternative text for diagrams, and with syntax diagrams displayed in an accessible format, will be made available on request.
Section 508 of the U.S. Rehabilitation Act
CICS Transaction Gateway is capable as of January 14, 2005, when used in accordance with
IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the
Rehabilitation Act, provided that any assistive technology used with the product properly
interoperates with it.
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| Product positioning |
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Much of the world's data is processed using the qualities of service of proven transaction servers such as IBM CICS Transaction Server and IBM TXSeries CICS servers. Delivering access to new and existing CICS applications using open-standards-based interfaces is the cornerstone of e-business on demand™ architectures. CICS TG V6.0 is IBM's preferred implementation for JCA connectivity to CICS applications running on any CICS server.
Choosing the right deployment platform for your gateway is important. CICS Transaction Gateway V6.0 currently supports the following platforms:
- IBM z/OS® or IBM OS/390®
- Linux on zSeries
- IBM AIX®
- Linux on Intel
- Microsoft Windows
- HP-UX
- Sun Solaris
Connectivity is provided on these platforms from all supported WebSphere Application Server environments to all supported CICS servers.
The qualities of service of CICS TG are highest when deploying on the z/OS platform. The comparison of the qualities of service delivered on each platform and in each configuration is discussed in the Integrating WebSphere Application Server and CICS using the JCA (G224-7218).
CICS Transaction Server for z/OS provides a range of access options that support a variety of prevalent architectures such as J2EE, Web services as well as other open standards transport mechanisms. CICS TG will continue to coexist as one of the preferred implementations that are optimal for these environments. The comparison of these different connector options is discussed in the Delivering e-business access to CICS: strategic options (G224-73240).
Both of these papers can be viewed at
The CICS TG is the strategic connector between TXSeries CICS servers and WebSphere Application Servers.
CICS TG will continue to support the J2EE connectors as they evolve, and will continue to deliver enhanced integration, standards, and customer value.
Trademarks
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| Offering Information |
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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| Publications |
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No publications are shipped with these products.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
The IBM Publications Notification System (PNS)
PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center.
The PNS site is available in English and Canadian French.
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| Technical information |
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Hardware requirements
CICS® TG V6 and CICS UC V6 will run on any of the following hardware supported by an operating system listed in software requirements
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For CICS TG
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An IBM zSeries® system, or
S/390® system supported by Linux™
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A 32-bit or 64-bit IBM
pSeries® system supported by AIX®
- A 32-bit or 64-bit Sun SPARC system supported by Sun Solaris
- A 32-bit or 64-bit HP PA-RISC 1.1 or 2.0 system supported by HP-UX
- An Intel™ 32-bit system supported by Microsoft™ Windows™ or Linux
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An IBM
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For CICS Universal Clients
- A 31-bit or 64-bit zSeries system, or S/390 system supported by Linux
- An Intel 32-bit system supported by Microsoft Windows or Linux
Software requirements
The following is a summary of the supported software for the CICS TG and CICS Universal Clients, for complete and up to date information including specific versions fixes required refer to the IBM Web site
For CICS Transaction Gateway
Operating systems:
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AIX V5.1
- AIX V5.2 (with 32-bit and 64-bit kernels)
- Linux on zSeries, SLES 8 or RHEL 3 with 31-bit kernel, SLES 9 with 64-bit kernel
- Linux on Intel, SLES 8, SLES 9 or RHEL 3 with 32-bit kernel
- Solaris V8 or Solaris V9 with 32-bit or 64-bit kernels
- HP-UX11i with 32-bit or 64-bit kernel
- Microsoft Windows 2000, Windows XP or Windows 2003
Java™:
- For AIX, Linux on Intel, Linux on zSeries, and Windows: IBM Java SDK V1.4.2
- For Solaris: Sun Java SDK V1.4.2
- For HP-UX: HP Java SDK V1.4.2
- WebSphere® Application Server V6
- CICS TG V6.0 also supports the use of the JCA V1.0 resource adapters shipped with CICS TG V5.1, to enable interoperation with WebSphere Application Server V5.1 running on distributed platforms only, connecting remotely a CICS TG V6.0 daemon.
CICS servers:
- All CICS servers supported by IBM, unless stated otherwise
SNA communication:
- IBM Communications Server V6.1 for AIX
- IBM Communications Server V6.2 for Linux on zSeries
- IBM Communications Server V6.1 for Windows
- IBM Personal Communications V5.7 for Windows
- Microsoft Host Integration Server 2000
Compilers:
- VisualAge® C++ Professional for AIX V6.0 and IBM C for AIX V6.0
- GNU C/C++ compiler (gcc) 3.2 or 3.3 for Linux
- Sun ONE Studio 7 or 8 for Solaris
- ANSI C compiler for HP-UX
- aCC C++ compiler for HP-UX
- WebSphere Studio COBOL for Windows V5.1.1, supplied with WebSphere Studio Enterprise Developer
- Micro Focus Net Express V3.1 or V4.0 for Windows (for COBOL development)
- Microsoft Visual C++ .NET 2003
- Microsoft Visual Basic V6 or .NET Standard 2002
- Microsoft Visual Basic Script (VBScript) V5.6
For CICS Universal Clients
Operating systems:
- Linux on zSeries, SLES 8 or RHEL 3 with 31-bit kernel, SLES9 with 64-bit kernel
- Linux on Intel, SUSE Linux Desktop, SLES 9 or RHEL 3 with 32-bit kernel
- Microsoft Windows 2000, Windows XP
CICS servers:
- All CICS servers supported by IBM, unless stated otherwise
SNA communication:
- IBM Communications Server V6.2 for Linux on zSeries
- IBM Communications Server V6.1 for Windows
- IBM Personal Communications V5.7 for Windows
- Microsoft Host Integration Server 2000
Compilers:
- GNU C/C++ compiler (gcc) 3.2 or 3.3 for Linux
- WebSphere Studio COBOL for Windows V5.1.1, supplied with WebSphere Studio Enterprise Developer
- Micro Focus Net Express V3.1 or V4.0 for Windows (for COBOL development)
- Microsoft Visual C++ .NET 2003
- Microsoft Visual Basic V6 or .NET Standard 2002
- Microsoft Visual Basic Script (VBScript) V5.6
Compatibility: The following compatibility statements apply to either the CICS TG for Multiplatforms V6.0, CICS Universal Client V6.0, or both.
SSL
CICS TG V6.0 has removed support for SSLight and SystemSSL.
SSL support has been standardized around JSSE, in line with industry trends. Migration from SSLight and SystemSSL to JSSE is required.
COM Libraries
Support for out-of-process COM libraries is discontinued. Users should migrate to use in-process libraries. This will provide better performance.
Applets
Support for the HTTP, HTTPS, and Java 1.1 enabled browsers is removed. Users are encouraged to move applet based solution to a servlet or J2EE solution. For migration purposes browsers at the Java 1.4.2 level are supported. Applet support may be fully removed in a future release.
CICS TG V3 Migration Utility
The migration utility associated with CICS TG V3.0 migration has been removed. Migration is no longer supported from V3.0, or earlier versions.
CICS TG base classes
CICS TG V6 will continue to support the following features of the CICS TG base classes
- Generic replies for asynchronous ECI requests
- Non-validated message qualifiers for asynchronous ECI requests
- Non-validated units-of-work for ECI requests.
The recommended solution is to disable generic replies for asynchronous ECI requests, and to validate all units-of work and message qualifiers, as these features may be enforced in a future release of the CICS TG
The CICS TG base classes (JavaGateway, ECIRequest, EPIRequest) are supported within the Web container in WebSphere Application Server V6 for compatibility reasons, with the following limitations:
- The base classes (JavaGateway, ECIRequest, ESIRequest) are currently supported for compatibility reasons, but support might be removed in a future release.
- All ECI requests must be non-transactional. This means that only the field ECI_NO_EXTEND is supported on the ECIRequest constructor as the Extend_Mode
- All ECI requests must be synchronous, that is only the fields ECI_SYNC or ECI_SYNC_TPN are supported as the call types.
- The EPIRequest class is not supported with WebSphere Application Server. Use the EPI support classes (Terminal, Screen, and Field) instead.
Terminal Servlet
Support for the Terminal Servlet application is included for compatibility, but it is recommended that users migrate to using either a CICS 3270 bridge solution, or to an IBM Host Integration solution because support may be removed in a future release of the CICS TG.
Network Provider Interface (NPI)
NPI is no longer supported, and you are no longer allowed to use the Windows credentials for CICS security.
Planning information
Installability: Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
Packaging: CICS Transaction Gateway V6.0 and CICS Universal Client V6.0 will be delivered via Passport Advantage. The software and documentation will be available for electronic download and on CD-ROM in a media pack.
The Media Pack for CICS Transaction Gateway V6.0 will comprise:
- A CD-ROM containing the Program
- A CD-ROM containing the Publications
- A Product Information Card
- A Passport Advantage Pointer Sheet
The Media Pack for CICS Universal Client V6.0 will comprise:
- A CD-ROM containing the Program including the Publications
- A Product Information Card
- A Passport Advantage Pointer Sheet
Security, auditability, and control
CICS Transaction Gateway uses the security and auditability features of the host hardware or software.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Licensed function Product Product title group category CICS Transaction IBM CICS CICS Gateway IBM CICS Universal IBM CICS CICS Clients
CICS Transaction Gateway V6.0 and CICS Universal Client V6.0 are charged on a per processor basis.
Passport Advantage program licenses
CICS Transaction Gateway
Part
Description number
CICS Transaction Gateway
CICS TG for Multiplatforms Per E1D8FLL
Processor SW Maintenance Annual
Renewal
CICS TG for Multiplatforms Per D5D8DLL
Processor License & SW
Maintenance 12 Months
CICS TG for Multiplatforms Per D5D8GLL
Processor SW Maintenance
Reinstatement 12 M
CICS Universal Client
Part
Description number
IBM CICS Universal Clients
CICS UC Per Processor SW E00CTLL
Maintenance Annual Renewal
CICS UC Per Processor License & D51CKLL
SW Maintenance 12 Months
CICS UC Per Processor SW D51CMLL
Maintenance Reinstatement 12
Months
Passport Advantage supply
Part
Description number
CICS Trans Gway V6.0.0
Media Pack Multilingual(English BA0D7ML
International, French, Korean,
Chinese -- Simplified, Spanish,
German, Japanese, Turkish,
Italian) Windows 2000, Windows
XP, Solaris (Sun Microsystems),
Windows Server 2003, Linux for
zSeries Enterprise Servers
(Mainframes), AIX V5.x, HP-UX
11.x, Linux for x86Series
Intel-based servers CD-ROM
Digital Disk -- ISO 9660 Standard
V6.0.0
CICS Univ Client V6.0.0
Media Pack Multilingual(English BA0D8ML
International, French, Korean,
Chinese -- Simplified, Spanish,
German, Japanese, Turkish,
Italian) Windows 2000, Windows
XP, Linux for zSeries Enterprise
Servers (Mainframes), Linux for
x86Series Intel-based servers
CD-ROM Digital Disk -- ISO 9660
Standard V6.0.0
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
CICS Trans Gway V6.0.0
Entitled
maintenance
offerings Media packs Part
description description number
CICS TRANSCTN CICS Trans Gway BA0D7ML
GTWY MLTPLT Multilingual(English
PROC INST International,
French, Korean,
Chinese -- Simplified,
Spanish, German,
Japanese, Turkish,
Italian) Windows
2000, Windows XP,
Solaris (Sun
Microsystems),
Windows Server 2003,
Linux for zSeries
Enterprise Servers
(Mainframes), AIX
V5.x, HP-UX 11.x,
Linux for x86Series
Intel-based servers
CD-ROM Digital Disk --
ISO 9660 Standard
CICS Univ Client V6.0.0
Entitled
maintenance
offerings Media packs Part
description description number
CICS UNIVERSAL CICS Univ Client BA0D8ML
CLIENT Multilingual(English
PROCESSOR International,
French, Korean,
Chinese -- Simplified,
Spanish, German,
Japanese, Turkish,
Italian) Windows
2000, Windows XP,
Linux for zSeries
Enterprise Servers
(Mainframes), Linux
for x86Series
Intel-based servers
CD-ROM Digital Disk --
ISO 9660 Standard
On/Off Capacity on Demand
CICS Transaction Gateway
Part
Description number
CICS TRANSACTION GATEWAY ASQ68LL
PROCESSOR DAY OOCOD
TEMP USE CHRG
IBM CICS Universal Clients
CICS UNIVERSAL CLIENT ASQ65LL
PROCESSOR DAY
OOCoD TEMP USE CHRG
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| Terms and conditions |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Agreement: IBM International Program License Agreement. Proofs of Entitlement (PoE) are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
License information form numbers
- CICS Transaction Gateway (5724-I81): L-AFOS-63BGMZ
- CICS Universal Client (5724-J09): L-AFOS-63CFQR
Limited warranty applies: Yes
Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.
Copy and use on home/portable computer: No
Volume orders (IVO): No
Passport Advantage applies: Yes and through the Passport Advantage Web site at
Usage restriction: Yes
The CICS Universal Client V6.0 is for single users on desktop computers only, it must not be installed in a server or multi-user environment.
Software maintenance applies: Yes
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.
While your Software Maintenance is in effect: IBM provides you assistance for your routine, short duration installation and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For more information about the Passport Advantage Agreement refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at
iSeries™ software subscription applies: No
On/Off capacity on demand
To be eligible for On/Off Capacity on Demand pricing, customers must be enabled for temporary
capacity on the corresponding hardware, and the required contract — Z125-6907, Amendment for
iSeries and pSeries Temporary Capacity On Demand — Software — must be signed prior to use.
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IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer®. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit
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| Prices |
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Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
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To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
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Canada M3B 3R1
Reference: YE001
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Note: Shipments will begin after the planned availability date.
Trademarks
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