IBM Tivoli License Manager V2.1 manages software use to help optimize software deployment and spending

IBM United States Software Announcement 204-164
July 13, 2004

 ENUS204-164.PDF (61KB)

Table of contents   Document options  
At a glance Publications
Overview Technical information
Key prerequisites Ordering information
Planned availability dates Terms and conditions
Description IBM Electronic Services
Education support Prices
Offering information Order now
 
Printable version

 
At a glance

The benefits of IBM Tivoli License Manager V2.1:

  • Provides information to help you to monitor compliance with software license terms and conditions in relation to the contract
  • Enables control of software use by person, machine, or division
  • Gathers and reports on critical software use metrics across the enterprise, which is a key to understanding the software needs of the business
  • Enables centralized administration for divisions, helping to provide logical separation of data for multicustomer use
  • Offers a full Web-based solution to help maximize scalability and ease-of-use, employing a simple Web browser front end for administration and reporting

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

If you need to optimize software deployment, spending, and use, then IBM Tivoli® License Manager V2.1 will be of great interest to you. IT spending is increasingly being evaluated as budget pressures increase, while the software portion of the total cost of ownership of your IT asset may be rapidly overtaking the cost of the hardware. To help you better manage the software used throughout the enterprise, IBM has developed IBM Tivoli License Manager.

IBM Tivoli License Manager, a software asset management solution, can provide key information about your software to help you monitor compliance to your contractual obligations and to help minimize your software costs.

IBM Tivoli License Manager is designed to help you to:

  • Meet audit requirements for software use easily with relevant data
  • Minimize costs by optimizing software use and deployment across the enterprise
  • Manage licenses within the contracts across the enterprise

New in IBM Tivoli License Manager V2.1:

  • Contract management
  • Disconnected user support for use data
  • Additional platforms, including Linux™ and HP-UX, and additional browsers supported
  • Additional and improved reporting
  • XML import and export to and from other sources
  • Improved installation process
  • Enhancements for usability, serviceability, and scalability

 
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Key prerequisites

Refer to the Hardware requirements and Software requirements sections.
 
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Planned availability dates
  • July 16, 2004: Electronic software delivery
  • August 6, 2004: Media

 
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Description

IBM Tivoli License Manager is a Web-based solution that provides software use metering and license allocation services on Windows™, Linux, UNIX®, and OS/400® platforms. It can be scaled to meet the needs of large and small organizations, and supports the management of multiple organizations, for example, service providers.

IBM Tivoli License Manager relies on a flexible, three-tiered architecture.

  1. Small agents, deployed on the machines that are to be monitored
  2. One or more runtime servers for real-time communication and agent monitoring
  3. One administration server for historical information storing and management

A catalog manager tool, which complements the IBM Tivoli License Manager installation, is also available for software catalog update and management. IBM Tivoli License Manager provides the following benefits:

  • Convenient browser-based remote administration
  • Consolidation of information about products installed and software use
  • Easy comparison between procured, installed, and used licenses
  • Flexible license distribution
  • Maintenance of historical software use information and the provision of reports to assist in forward planning for license needs
  • Real-time reporting of software and license use information, and an inventory of installed software
  • Reports export facility to standard XML interface
  • Automatic generation of alerts when license usage reaches a defined level
  • A flexible architecture that enables you to scale the installation to fit your license management needs
  • A flexible method of defining rules for license allocation, including the facility to assign pools of licenses to specific users, nodes, and groups of nodes
  • Maintenance of security profiles for access to the Web interface, and encryption of data during transmission between the administration and runtime servers
  • Easy production of monthly software use reports for some IBM clients

Key IBM Tivoli License Manager V2.1 functional enhancements are:

  • Installation and agent deployment — Automatic installation of prerequisite DB2® and IBM WebSphere® Application Server with database setup and server startup. Centralized agent deployment via IBM Tivoli Configuration Manager software package blocks, logon scripts (Windows), and remote UNIX shell scripts.
  • Web user interface — Graphical usability enhancements, redesigned report interface, and on-screen messages to assist users with common tasks. Enhanced set of available account roles and more precise definition with regard to the available tasks.
  • Reporting — New reports on install/removal events, report on license compliance, for immediate picture of current peak license utilization and the percentage of available licenses. Unlicensed use and installation reporting.
  • License management — Procurement and contract management data support and customization. Entitlement setting possible at any level of the product/version/release hierarchy in the software catalog. Entitlement can be assigned to a collection of entities at the same level (product, version, or release) in the software catalog hierarchy. Automated platform dependent hardware serial number retrieval from the agents. Data privacy support, providing customizable settings for managing end-user information according to legal practices of different countries.
  • Software recognition and use detection — Enhanced file system scanning capability. Distinction between inventory signature and usage signature, support for any file type. Installation registry keys support (Windows registry keys and platforms standard installer). Metering and management of use of standalone IBM JVM products (via instrumentation API). Metering and management of use of J2EE applications running within IBM WebSphere Application Server. Enhanced, direct catalog management via administration server database.
  • Disconnected endpoint management — Software use tracking even while systems are disconnected from the network.
  • RAS and performance — Inventory scans and catalog updates sent by deltas. Runtime server outage planning, allowing temporary transfer of license pools to designated backup server. Restructured logs and traces, to enhance problem determination.
  • Tivoli Data Warehouse support — IBM Tivoli License Manager V2.1 includes a set of additional ETL scripts to report about software product use through the Tivoli Data Warehouse Report Interface. This enables data correlation between multiple IBM Tivoli License Manager installations.

IBM Tivoli License Manager V2.1 features include:

  • License entitlement management
  • Installed software statistics
  • Near real-time use metering
  • Central administration
  • Web-based reporting
  • Web-based architecture

Manage use according to license terms and conditions

A lightweight, system-level agent performs near real-time software use metering and collects statistics on installed software. Tivoli License Manager can help you collect use information on generally available software, as well as applications that are developed in-house. All collected information is stored in a central repository for a comprehensive view of your software use.

License pools can be created to help enable license metering and compliance of application use. Checking of license use thresholds can help you not to exceed the number of licenses specified in the license pool.

Reporting

IBM Tivoli License Manager's Web-based reporting interface provides easy access to near real-time and historical software use data. You can view software installation and use by person, machine, or division. You can also see the application use, either as a current snapshot, or as a trend over time. Reports can be displayed in your Web browser, or output in eXtensible Markup Language (XML) format for external analysis.

Administration

Role-based administration allows for easy delegation of common license management tasks. You can choose to enable full administration privileges, entitlement management privileges, or reporting only.

The Web-based architecture allows for secure use in multicustomer environments. You can manage several independent organizations from a central administration point, which can help you to ensure the data is logically separate and secure.

An electronic mail notification system is built into IBM Tivoli License Manager. E-mail can be automatically sent to your license administrator when application use approaches a configurable threshold.

Included software

Included with IBM Tivoli License Manager V2.1 are IBM WebSphere Application Server V5.1, DB2 UDB Enterprise Server Edition V8.1, and Tivoli Data Warehouse V1.2.

Trademarks

 
Tivoli, OS/400, DB2, and WebSphere are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a trademark of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other Countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Training is available, or will be available, for IBM Tivoli® products. Education is offered through IBM Global Services — IT Education Services and through IBM Tivoli Software Authorized Training Providers.

IBM Global Services — IT Education Services provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site

Refer to the IBM IT Education Services Web site for information on course locations and availability dates.

For current information on IBM Tivoli software education, visit

or call 888-746-3331.

Current schedule information for IBM Tivoli training is available at


 
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Offering information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No hardcopy publications are shipped with this product.

Softcopy publications are available on a Documentation Pack CD and can also be downloaded from the Tivoli software information center available at:

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

The IBM Publications Notification System (PNS)

PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center.

The PNS site is available in English and Canadian French.
 
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Technical information

Specified operating environment

Hardware requirements

The minimal hardware requirements for IBM Tivoli License Manager components are listed below.

For the administration and runtime servers:

  • For Windows™ and Linux™ on xSeries® servers: Intel™ Pentium™ IV 1.5 GHz, with 1 GB RAM, and 200 MB available disk space
  • For AIX® and Linux on pSeries® servers: RS/6000® Model 7044/270, two processor IBM RS/6000 375, 1 GB RAM, and 200 MB available disk space
  • For Solaris servers: 2000 model, two Ultrasparc III processors, 1 GB RAM, and 200 MB available disk space or equivalent
  • For HP servers: rp2470 two PA RISC 650 MHz processors, 1 GB RAM, and 200 MB available disk space or equivalent
  • For Linux on zSeries® servers: One dedicated processor with 1 GB RAM and 200 MB available disk space or equivalent
  • For Linux on iSeries™ servers: 1 GB RAM and 200 MB available disk space or equivalent

For the agent:

  • Requires 1 MB available disk space for code and 10 MB for data

Software requirements

The IBM Tivoli License Manager administration server, runtime server, and database for these servers are supported on the following platforms:

  • Windows 2000 server and Advanced server (SP3 32-bit)
  • Windows Server 2003 32-bit (Standard and Enterprise Editions)
  • IBM AIX 5.1 and AIX 5.2 (32-bit and 64-bit)
  • Red Hat Enterprise Linux (RHEL) 2.1 AS/ES/WS U2 for IA32, RHEL 3.0 AS/ES/WS U1 for IA32, RHEL Advanced Server 3.0 U1 for zSeries 31-bit, RHEL 3 AS U2 for iSeries and pSeries 64-bit
  • Sun Solaris 8 and 9 (on Sun UltraSparc 32-bit and 64-bit)
  • HP-UX 11i (on PA-RISC 32-bit and 64-bit)
  • SUSE LINUX Enterprise Server (SLES) 8 for IA32 SP3, SLES 8 for zSeries 31-bit, SLES 8 SP3a for iSeries 64-bit and SLES 8 SP3 for pSeries 64-bit

The IBM Tivoli License Manager agent supported platforms are:

  • Windows 2000 professional, server, and Advanced server SP3 32-bit
  • Windows Server 2003 32-bit (standard and enterprise) and Windows XP Pro IA32
  • IBM AIX 5.1, and 5.2 (32-bit and 64-bit)
  • Sun Solaris 8 and 9 (on Sun UltraSparc 32-bit and 64-bit)
  • HP-UX 11i on PA-Risc 32-bit and 64-bit
  • OS/400® V5R2 and V5R3
  • RHEL 2.1 AS/WS/ES U2 for IA32, RHEL 3.0 AS/WS/ES U1 for IA32, RHEL 3.0 AS U1 for zSeries 31-bit, RHEL 3 U2 for iSeries and pSeries 64-bit
  • SLES 8 for IA32 SP3, SLES 8 for zSeries 31-bit, SLES 8 SP3a for iSeries 64-bit and SLES 8 SP3 for pSeries 64-bit

The software prerequisites for IBM Tivoli License Manager components:

  • Administration and runtime servers require IBM WebSphere® Application Server Advanced Edition V5.0.2.2 or IBM WebSphere Application Server V5.1
  • Database for administration and runtime servers require IBM DB2® UDB Enterprise Edition V7.2 with FP 10a, or V8.1 or V8.1.4 on RHEL 3.0 or IBM DB2 client for that DB server if the DB server is installed on a different machine
  • Web GUI requires Internet Explorer V5.5, or later on Windows platforms, or Mozilla 1.4 or 1.5 (on Solaris, HP-UX, SLES for IA32, RHEL for IA32)

Planning information

Direct customer support: Direct customer support is provided by IBM Operational Support Services — Support Line. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services — Support Line will help answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information, call 800-IBM-4YOU (426-4968).

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging: IBM Tivoli License Manager is distributed with:

  • International Program License Agreement (Z125-3301)
  • CD ROMs
  • Publications (refer to the Publications section)

Security, auditability, and control

IBM Tivoli License Manager uses the security and auditability features of the operating system software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

IBM Tivoli® Enhanced Value-Based Pricing

IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment-Managed Licensing Model, which uses a managed-environment approach — whereby price is determined by what is managed rather than the number and type of product components installed.

For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other IBM Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.

Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).

Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.

Where a server is physically partitioned, this approach is modified. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For servers capable of physical partitioning (for example, IBM's pSeries Scalable POWERparallel® Systems servers, Sun Ultra servers, and HP Superdome servers), an entitlement is required for each processor in the physical partition being managed by the IBM Tivoli application. For example, assume that a server has 24 processors installed in aggregate. If this server is not partitioned, entitlements are required for all 24 processors. If, however, it is physically partitioned into three partitions each containing eight processors, and Tivoli products were managing only one of the three partitions, then entitlements would be required for the eight processors on the physical partition managed by the IBM Tivoli application.

For servers with virtual or logical partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster for each IBM Tivoli application managing the cluster. Where the cluster includes physically partitioned servers, the considerations described above concerning physically partitioned servers apply as well.

Enhanced Value-Based Pricing recognizes the convergence of RISC/UNIX® and Microsoft™ Windows/Intel technologies, in order to simplify the customer's licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-zSeries server platforms or operating systems. For some products, this platform neutrality extends to zSeries and other host servers as well.

IBM Tivoli Enhanced Value-Based Pricing terminology definitions

Client device or client

A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.

Network Node or Node

Network Nodes include routers, switches, hubs, and bridges that contain a network management agent. A single Network Node may contain any number of interfaces or ports.

Partitions

A server's resources (CPU, memory, I/O, interconnects and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries (Physical Partitions) or logical boundaries (Logical Partitions).

Physical Partitions are defined by a collection of processors dedicated to a workload and can be used with systems that have either multiple cards or multiple frames, each of which can be configured independently. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.

Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components, and run in one or more physical partitions.

Port

A port is the physical connection between a device and the network.

Processor

A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit. Server

A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire another license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if they are running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold

A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.

Warm

A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot

A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlement(s) for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database, or other resource, and so on), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Product Web site

A complete list of products and licensing documents is available at

Passport Advantage: Through the Passport Advantage Agreement, customers may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total "Passport Advantage points value" of the applicable acquisitions. Passport Advantage points are only used for calculating the entitled Passport Advantage discount.

To determine the required Tivoli product configuration under Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total "Passport Advantage points value":

  1. Analyze the customer environment to determine the number of Tivoli Management Points or other charge unit for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that Tivoli product part number. The sum of these Passport Advantage points determines the "Passport Advantage point value" of the applicable Tivoli product authorizations which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total "Passport Advantage points value."

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information on Passport Advantage, refer to the following Web site

The following Passport Advantage part number categories may be orderable:

  • License and Software Maintenance 12 Months — this is the product authorization with maintenance to the first anniversary date.
  • Annual Software Maintenance Renewal — this is the maintenance renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
  • Software Maintenance Reinstatement 12 Months — this is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
  • Media packs — these are the physical media, such as CD-ROMs, that deliver the product's code.
  • Documentation packs — these contain printed documentation such as the User's Guide and Release Notes.
  • Custom Build Registration — this is used with products that have an IBM zSeries component. Ordering this part number results in a process to enable the customer to receive the zSeries code via the z/OS® Customized Offerings packaging techniques, that is, ServerPac, Systempac®, or the Custom Build Product Delivery Option (CBPDO).

Pricing examples

IBM Tivoli License Manager: The customer wants to use IBM Tivoli License Manager to manage software license compliance on 3,500 user workstations. In addition, the customer will manage thirty 2-way servers and five uniprocessor servers with IBM Tivoli License Manager.

Since licensing of IBM Tivoli License Manager is for all systems managed by IBM Tivoli License Manager, the customer must obtain the following entitlements:

                   Quantity in   Processor
Systems            customer      entitlements
managed            environment   required
 
Uniprocessor       3505          3505
2-way              30            60
Total Processor                  3565
 Entitlements

Note:

  • There is a minimum order quantity of 50 processors when placing the initial order for IBM Tivoli License Manager.

 
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Ordering information

Product information

Licensed
function           Product       Product
title              group         category
 
IBM Tivoli         Tivoli        Tivoli License
 License            Optimization  Manager
 Manager

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Tivoli License Manager V2.1

Entitled maintenance    Media packs      Part
offerings description   description      number
 
Tivoli License          Tivoli License   BJ0DKML
 Manager Proc            Manager Proc
                         Multi V2.1 ML
Tivoli License          Tivoli License   BJ0DKML
 Manager Client          Manager Proc
                         Multi V2.1 ML

New licensees: Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

License transferability: Charge units are product specific and may not be transferred to another product.

Note: There is no transferability in licensing between platforms for end-to-end products where pricing on the IBM eServer zSeries platform is based on MSUs and pricing on other platform servers is per processor.

Basic license

Ordering information for Passport Advantage: Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all software maintenance will renew at the common anniversary date and include twelve full months of maintenance.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

The quantity to be specified for the Passport Advantage part numbers in the following table is per processor. To order for Passport Advantage, specify the desired part number and quantity.

Passport Advantage program licenses

IBM Tivoli License Manager

                                        Part
Description                             number
 
IBM Tivoli License Manager --           D521NLL
 License and Software Maintenance
 12 Months -- Charge unit:  per
 processor
IBM Tivoli License Manager --           E00MFLL
 Annual Software Maintenance
 Renewal -- Charge unit:  per
 processor
IBM Tivoli License Manager --           D521QLL
 License and Software Maintenance
 12 Months Reinstate -- Charge
 unit:  per processor

To order a media pack or documentation pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                        Part
Description                             number
 
IBM Tivoli License Manager --           BJ0DKML
 Multilingual Media Pack
IBM Tivoli License Manager --           BJ0DJIE
 International English
 Documentation Pack

Software Maintenance: Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.

The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.

With Software Maintenance, you receive the following technical support benefits:

  • Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
  • Support for routine, short duration installation and usage (how-to) questions and code-related problems.
  • Support during normal country business hours; namely, prime shift hours, Monday through Friday, excluding national or statutory holidays.
  • Support for mission-critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
  • Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
  • Access to hints, tips, and frequently asked questions.
  • Access to escalation management 24 hours a day, 7 days a week.
  • Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
  • eCare for Software is an initiative designed to enhance your electronic support experience by providing the following advantages:
    • Single view of IBM distributed software that includes easy/integrated access to the following information and functions:
    • Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week.
    • Advanced search capabilities.
    • A single interface to the IBM problem submission/management system for IBM distributed software.

Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. However, regardless of when Software Maintenance is acquired, the coverage period for Software Maintenance is always up to the anniversary date specified in the acquisition.

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.

On/Off Capacity on Demand

IBM Tivoli License Manager

                                        Part
Part description                        number
 
Tivoli License Manager Proc Per         ASPQ5LL
Processor Per Use-DAY, On/Off
Capacity on

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Agreement: For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.

Transferable: Yes, except for programs acquired at a discount or allowance.

Limited warranty applies: Yes

Guarantee: 30 day money-back guarantee applies the first time you license the IBM program.

Usage restriction: Yes, usage is limited to the quantity of processors licensed.

Volume offering (IVO): No

Upgrade protection applies: Covered as long as Software Maintenance is in effect.

Educational allowance available

Part number fulfillment: No, special education prices are available for qualified customers through Passport Advantage.

Licensed program materials availability:

  • Restricted materials of IBM: None
  • Non-restricted source materials: None
  • Object code only (OCO): All

Maintenance applies:

  • Software Maintenance under Passport Advantage: Yes

Complementary introductory support: Not available

Software Maintenance and end of support (EOS): Software Maintenance for an IBM Tivoli program is one year from the date IBM or your Business Partner makes the program available to you.

EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date.

Software Maintenance for IBM Tivoli products and Passport Advantage

Support Center applies: Yes. Access is available through the IBM Support Center, 800-IBM-SERV (426-7378).

Support Web site for problem reporting

IBM Operational Support Services — Support Line: No

IBM Software Support Guide Web site: To view a document that provides guidelines and reference materials for IBM Service and Support, visit

Product Web site: A complete list of products and licensing documents is available at the following Web site

On/Off Capacity on Demand

To be eligible for On/Off Capacity on Demand pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract — Z125-6907, Amendment for iSeries and pSeries Temporary Capacity On Demand — Software — must be signed prior to use.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no additional charge enhancement to the service and support on the IBM eServer®. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at


 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
iSeries and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Tivoli, Passport Advantage, xSeries, AIX, pSeries, RS/6000, zSeries, OS/400, WebSphere, DB2, POWERparallel, z/OS, Systempac, the e-business logo, and eServer are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are trademarks of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Linux is a trademark of Linus Torvalds in the United States, other Countries or both
 
Other company, product, and service names may be trademarks or service marks of others.

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