IBM Software Maintenance for select IBM eServer pSeries license programs offers 24 x 7 support options

IBM United States Software Announcement 204-159
July 13, 2004

 ENUS204-159.PDF (22KB)

Table of contents   Document options  
At a glance Terms and conditions
Overview Ordering information
Availability date Prices
Description Order now
Reference information  
 
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At a glance

Users can now access IBM remote technical support 24 hours a day, 7 days a week, regardless of the problem severity. One-year and three-year coverage options are available.

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: RE001).
 
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Overview

In response to customer demand, 24 x 7 all-severity support is now extended to other pSeries® license program's software maintenance offerings. Customers who intend to acquire 24 x 7 support under Software Maintenance for AIX® Operating Systems now have the opportunity to acquire 24 x 7 support for select pSeries license programs as well. This option may be selected during configuration of any new pSeries system.

These 24 x 7 all-severity support options are also available for customers with existing SWMA active contracts for the license programs identified in this announcement.

The 24 x 7 all-severity support option offers:

  • Access to IBM remote technical software support, regardless of severity, 24 hours x 7 days a week
  • Processor-based pricing, based on the number of active processors running AIX per system
  • Entitlement beginning with your new pSeries hardware installation date
  • One-year or three-year coverage options

Existing SWMA customers can modify their existing contracts to add the 24 x 7 all-severity support option. The number of active processors or quantity specified, based on the value metrics offered under SWMA in support of an eligible license program, must equal the quantity of the value metrics in the existing SWMA contract.

Refer to the previous software announcement listed in the Reference information section.
 
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Availability date

July 13, 2004
 
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Description

Software maintenance

SWMA prices: The IBM SWMA program prices are, for the most part, processor-based with the price based on the number of processors used. However, other pricing metrics are also supported. Refer to the individual license program SWMA offerings for supported pricing metrics.

Minimum contract value: None

Adding 24 x 7 support to an existing contract: The 24 x 7 all-severity support option can be added to an existing SWMA contract. No proration is allowed, and there will be no after-license charges applied when adding the 24 x 7 support option to existing contracts.

Remote technical software support: Technical support is included as an integral part of SWMA. It can supplement your support staff with telephone support for routine installation, usage (how-to) questions, and code-related problems. This support applies to IBM entitled software only.

Additional technical support benefits:

  • Convenient telephone and electronic access (where available) to the skilled pSeries support teams 24 hours a day, 7 days a week
  • Unlimited calls to IBM technical software support centers outside normal business hours for usage and code-related problems

Renewal

  • At the end of your chosen SWMA coverage period, you can renew the 24 x 7 support option according to the terms and conditions of the then-current Software Maintenance offerings.
  • It is your responsibility to ensure that the renewal orders are placed either directly with IBM no later than the day before the expiration date or with an IBM Business Partner in time for the order to arrive at IBM no later than the day before the expiration date.
  • If you choose not to renew SWMA or the renewal is not received by IBM before the day before the expiration date, the Software Maintenance After-License Fee must be purchased to reinstate SWMA, but not to add 24 x 7 all-severity coverage.

 
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Reference information

Refer to Software announcement 204-079 , dated April 27, 2004, for information regarding Software Maintenance for AIX Operating Systems.

Trademarks

 
The e-business logo, pSeries, and AIX are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Terms and conditions

The products in this announcement are available from the following:

IBM Authorized Business Partners may offer terms different from those outlined in this announcement.
 
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Ordering information

SWMA 24 x 7 support option

The number of active processors or quantity specified, based on the value metrics offered under SWMA in support of an eligible license program, must equal the quantity of the value metric for the base/standard SWMA offering.

                                        OTC
                                        Program        Feature
Description                             number         number
 
SWMA 24 x 7 Support
Per Processor                           5771-PDE       0536
Per 250 Processors                      5771-PDE       0537
Per Processor                           5773-PDE       0500
Per 250 Processors                      5773-PDE       0501
 
Per Server Installs                     5771-PTB       0560
Per Server Installs                     5773-PTB       0524
Per Server Installs                     5771-FCN       0568
Per Server Installs                     5773-FCN       0526
Per Active Processor                    5771-PAE       0518
Per 250 Active Processors               5771-PAE       0519
Per Active Processor                    5773-PAE       0482
Per 250 Active Processors               5773-PAE       0483
Per Processor                           5771-LLV       0570
Per 250 Processors                      5771-LLV       0571
Per Processor                           5773-LLV       0539
Per 250 Processors                      5773-LLV       0540
Per Processor SWMA 24 x 7
 Support (HACMP Smart Assist)           5771-HMP       0572
Per 250 Processors SWMA 24 x 7
 Support (HACMP Smart Assist)           5771-HMP       0573
Per Processor (HACMP(TM))               5771-HMP       0574
Per 250 Processors (HACMP)              5771-HMP       0575
Per Processor (HACMP XD)                5771-HMP       0576
Per 250 Processors (HACMP XD)           5771-HMP       0577
Per Processor (HACMP)                   5773-HMP       0529
Per 250 Processors (HACMP)              5773-HMP       0530
Per Processor SWMA 24 x 7
 Support (HACMP Smart Assist)           5773-HMP       0531
Per 250 Processors SWMA 24 x 7
 Support (HACMP Smart Assist)           5773-HMP       0532
Per Processor (HACMP XD)                5773-HMP       0527
Per 250 Processors (HACMP XD)           5773-HMP       0528
 
                                        OTC
                                        Program        Feature
Description                             number         number
 
Per CPU                                 5771-ESL       0582
Per 250 CPUs                            5771-ESL       0583
Per CPU                                 5773-ESL       0533
Per 250 CPUs                            5773-ESL       0534
Per Active Processor                    5771-ELL       0584
Per 250 Active Processors               5771-ELL       0585
Per Active Processor                    5773-ELL       0535
Per 250 Active Processors               5773-ELL       0536
Per Active Processor                    5771-PES       0588
Per 250 Active Processors               5771-PES       0589
Per Active Processor                    5773-PES       0563
Per 250 Active Processors               5773-PES       0564
Per Active Processor                    5771-GLP       0598
Per 250 Active Processors               5771-GLP       0599
Per Active Processor                    5773-GLP       0553
Per 250 Active Processors               5773-GLP       0554
Per Active Processor                    5771-GPF       0600
Per 250 Active Processors               5771-GPF       0601
Per Active Processor                    5773-GPF       0555
Per 250 Active Processors               5773-GPF       0556
Per Active Processor                    5771-PEL       0586
 SW Maintenance
 24 x 7 Support
Per 250 Active Processors               5771-PEL       0587
 SW Maintenance
 24 x 7 Support
Per Active Processor                    5773-PEL       0537
 SW Maintenance
 24 x7 Support
Per 250 Active Processors               5773-PEL       0538
 SW Maintenance
 24 x 7 Support
Per Processor D5 SW Maintenance         5771-HG0       0602
   24 x 7 Support
Per Processor E5 SW Maintenance         5771-HG0       0603
   24 x 7 Support
Per Processor F5 SW Maintenance         5771-HG0       0604
   24 x 7 Support
Per Processor G5 SW Maintenance         5771-HG0       0605
   24 x 7 Support
Per Processor H5 SW Maintenance         5771-HG0       0606
   24 x 7 Support
Per Processor P5 SW Maintenance         5771-HG0       0607
   24 x 7 Support
Per Processor D5 SW Maintenance         5773-HG0       0557
   24 x 7 Support
Per Processor E5 SW Maintenance         5773-HG0       0558
   24 x 7 Support
Per Processor F5 SW Maintenance         5773-HG0       0559
   24 x 7 Support
Per Processor G5 SW Maintenance         5773-HG0       0560
 
   24 x 7 Support
Per Processor H5 SW Maintenance         5773-HG0       0561
   24 x 7 Support
Per Processor P5 SW Maintenance         5773-HG0       0562
   24 x 7 Support

 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

For local charges, contact your IBM representative.

                                               OTC
                                Program        feature
Description                     number         number       OTC
 
SWMA 24 x 7 Support
Per Processor                   5771-PDE       0536       $     2
Per 250 Processors              5771-PDE       0537           500
Per Processor                   5773-PDE       0500             7
Per 250 Processors              5773-PDE       0501         1,750
Per Server Installs             5771-PTB       0560            96
Per Server Installs             5773-PTB       0524           289
Per Server Installs             5771-FCN       0568            26
Per Server Installs             5773-FCN       0526            79
 (HACMP SMART ASSIST)
Per Active Processor            5771-PAE       0518             8
Per 250 Active Processors       5771-PAE       0519         2,000
Per Active Processor            5773-PAE       0482            21
Per 250 Active Processors       5773-PAE       0483         5,250
Per Processor                   5771-LLV       0570             7
Per 250 Processors              5771-LLV       0571         1,750
Per Processor                   5773-LLV       0539            20
Per 250 Processors              5773-LLV       0540         5,000
Per Processor                   5771-HMP       0572             2
 SWMA 24 x 7 Support
 (HACMP SMART ASSIST)
Per 250 Processor               5771-HMP       0573           500
 SWMA 24 x 7 Support
 (HACMP SMART ASSIST)
Per Processor (HACMP)           5771-HMP       0574            40
Per 250 Processors              5771-HMP       0575        10,000
 (HACMP)
Per Processor                   5771-HMP       0576            78
 (HACMP XD)
Per 250 Processors              5771-HMP       0577        19,500
 (HACMP XD)
Per 250 Processor               5773-HMP       0529           108
 (HACMP)
Per 250 Processors              5773-HMP       0530        27,000
 (HACMP)
Per Processor                   5773-HMP       0531             5
 SWMA 24 x 7 Support
 (HACMP SMART ASSIST)
Per 250 Processor               5773-HMP       0532         1,250
 SWMA 24 x 7 Support
 (HACMP SMART ASSIST)
Per Processor                   5773-HMP       0527           212
 (HACMP XD)
Per 250 Processors              5773-HMP       0528        53,000
 (HACMP XD)
Per CPU                         5771-ESL       0582            23
Per 250 CPUs                    5771-ESL       0583         5,750
Per CPU                         5773-ESL       0533            63
Per 250 CPUs                    5773-ESL       0534        15,750
Per Active Processor            5771-ELL       0584            23
Per 250 Active Processors       5771-ELL       0585         5,750
Per Active Processor            5773-ELL       0535            63
Per 250 Active Processors       5773-ELL       0536        15,750
Per Active Processor            5771-PES       0588             2
Per 250 Active Processors       5771-PES       0589           500
Per Active Processor            5773-PES       0563             5
Per 250 Active Processors       5773-PES       0564         1,250
Per Active Processor            5771-GLP       0598            15
Per 250 Active Processors       5771-GLP       0599         3,750
Per Active Processor            5773-GLP       0553            41
Per 250 Active Processors       5773-GLP       0554        10,250
 
                                               OTC
                                Program        feature
Description                     number         number       OTC
 
Per Active Processor            5771-GPF       0600        $   15
Per 250 Active                  5771-GPF       0601         3,750
 Processors
Per Active Processor            5773-GPF       0555            41
Per 250 Active                  5773-GPF       0556        10,250
 Processors
Per Active Processor            5771-PEL       0586             2
 SW Maintenance
 24 x 7 Support
Per 250 Active                  5771-PEL       0587           500
 Processors
 SW Maintenance
 24 x 7 Support
Per Active Processor            5773-PEL       0537             5
 SW Maintenance
 24 x7 Support
Per 250 Active                  5773-PEL       0538         1,250
 Processors
 SW Maintenance
 24 x 7 Support
Per Processor D5                5771-HG0       0602           123
 SW Maintenance
 24 x 7 Support
Per Processor E5                5771-HG0       0603           123
 SW Maintenance
 24 x 7 Support
Per Processor F5                5771-HG0       0604           315
 SW Maintenance
 24 x 7 Support
Per Processor G5                5771-HG0       0605           315
 SW Maintenance
 24 x 7 Support
Per Processor H5                5771-HG0       0606           315
 SW Maintenance
 24 x 7 Support
Per Processor P5                5771-HG0       0607           315
 SW Maintenance
 24 x 7 Support
Per Processor D5                5773-HG0       0557           368
 SW Maintenance
 24 x 7 Support
Per Processor E5                5773-HG0       0558           368
 SW Maintenance
 24 x 7 Support
Per Processor F5                5773-HG0       0559           945
 SW Maintenance
 24 x 7 Support
Per Processor G5                5773-HG0       0560           945
 SW Maintenance
 24 x 7 Support
Per Processor H5                5773-HG0       0561           945
 SW Maintenance
 24 x 7 Support
Per Processor P5                5773-HG0       0562           945
 SW Maintenance
 24 x 7 Support

 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      IBM Americas Call Centers
            Dept:  IBM CALL, 11th Floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: RE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
HACMP is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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