IBM Software Maintenance for select IBM 
pSeries license programs offers 24 x 7 support options
IBM United States
Software Announcement 204-159
July 13, 2004
 ENUS204-159.PDF (22KB)
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At a glance
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| At a glance |
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Users can now access IBM remote technical support 24 hours a day, 7 days a week, regardless of the problem severity. One-year and three-year coverage options are available.
For ordering, contact:
Your IBM representative or IBM Americas Call Centers at
800-IBM-CALL
(Reference: RE001).
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| Overview |
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In response to customer demand, 24 x 7 all-severity support is now extended to other pSeries® license program's software maintenance offerings. Customers who intend to acquire 24 x 7 support under Software Maintenance for AIX® Operating Systems now have the opportunity to acquire 24 x 7 support for select pSeries license programs as well. This option may be selected during configuration of any new pSeries system.
These 24 x 7 all-severity support options are also available for customers with existing SWMA active contracts for the license programs identified in this announcement.
The 24 x 7 all-severity support option offers:
- Access to IBM remote technical software support, regardless of severity, 24 hours x 7 days a week
- Processor-based pricing, based on the number of active processors running AIX per system
- Entitlement beginning with your new pSeries hardware installation date
- One-year or three-year coverage options
Existing SWMA customers can modify their existing contracts to add the 24 x 7 all-severity support option. The number of active processors or quantity specified, based on the value metrics offered under SWMA in support of an eligible license program, must equal the quantity of the value metrics in the existing SWMA contract.
Refer to the previous software announcement listed in the
Reference information
section.
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| Availability date |
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July 13, 2004
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| Description |
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Software maintenance
SWMA prices: The IBM SWMA program prices are, for the most part, processor-based with the price based on the number of processors used. However, other pricing metrics are also supported. Refer to the individual license program SWMA offerings for supported pricing metrics.
Minimum contract value: None
Adding 24 x 7 support to an existing contract: The 24 x 7 all-severity support option can be added to an existing SWMA contract. No proration is allowed, and there will be no after-license charges applied when adding the 24 x 7 support option to existing contracts.
Remote technical software support: Technical support is included as an integral part of SWMA. It can supplement your support staff with telephone support for routine installation, usage (how-to) questions, and code-related problems. This support applies to IBM entitled software only.
Additional technical support benefits:
- Convenient telephone and electronic access (where available) to the skilled pSeries support teams 24 hours a day, 7 days a week
- Unlimited calls to IBM technical software support centers outside normal business hours for usage and code-related problems
Renewal
- At the end of your chosen SWMA coverage period, you can renew the 24 x 7 support option according to the terms and conditions of the then-current Software Maintenance offerings.
- It is your responsibility to ensure that the renewal orders are placed either directly with IBM no later than the day before the expiration date or with an IBM Business Partner in time for the order to arrive at IBM no later than the day before the expiration date.
- If you choose not to renew SWMA or the renewal is not received by IBM before the day before the expiration date, the Software Maintenance After-License Fee must be purchased to reinstate SWMA, but not to add 24 x 7 all-severity coverage.
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| Reference information |
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Refer to Software announcement 204-079 , dated April 27, 2004, for information regarding Software Maintenance for AIX Operating Systems.
Trademarks
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| Terms and conditions |
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The products in this announcement are available from the following:
IBM Authorized Business Partners may offer terms different from those outlined in this announcement.
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| Ordering information |
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SWMA 24 x 7 support option
The number of active processors or quantity specified, based on the value metrics offered under SWMA in support of an eligible license program, must equal the quantity of the value metric for the base/standard SWMA offering.
OTC
Program Feature
Description number number
SWMA 24 x 7 Support
Per Processor 5771-PDE 0536
Per 250 Processors 5771-PDE 0537
Per Processor 5773-PDE 0500
Per 250 Processors 5773-PDE 0501
Per Server Installs 5771-PTB 0560
Per Server Installs 5773-PTB 0524
Per Server Installs 5771-FCN 0568
Per Server Installs 5773-FCN 0526
Per Active Processor 5771-PAE 0518
Per 250 Active Processors 5771-PAE 0519
Per Active Processor 5773-PAE 0482
Per 250 Active Processors 5773-PAE 0483
Per Processor 5771-LLV 0570
Per 250 Processors 5771-LLV 0571
Per Processor 5773-LLV 0539
Per 250 Processors 5773-LLV 0540
Per Processor SWMA 24 x 7
Support (HACMP Smart Assist) 5771-HMP 0572
Per 250 Processors SWMA 24 x 7
Support (HACMP Smart Assist) 5771-HMP 0573
Per Processor (HACMP(TM)) 5771-HMP 0574
Per 250 Processors (HACMP) 5771-HMP 0575
Per Processor (HACMP XD) 5771-HMP 0576
Per 250 Processors (HACMP XD) 5771-HMP 0577
Per Processor (HACMP) 5773-HMP 0529
Per 250 Processors (HACMP) 5773-HMP 0530
Per Processor SWMA 24 x 7
Support (HACMP Smart Assist) 5773-HMP 0531
Per 250 Processors SWMA 24 x 7
Support (HACMP Smart Assist) 5773-HMP 0532
Per Processor (HACMP XD) 5773-HMP 0527
Per 250 Processors (HACMP XD) 5773-HMP 0528
OTC
Program Feature
Description number number
Per CPU 5771-ESL 0582
Per 250 CPUs 5771-ESL 0583
Per CPU 5773-ESL 0533
Per 250 CPUs 5773-ESL 0534
Per Active Processor 5771-ELL 0584
Per 250 Active Processors 5771-ELL 0585
Per Active Processor 5773-ELL 0535
Per 250 Active Processors 5773-ELL 0536
Per Active Processor 5771-PES 0588
Per 250 Active Processors 5771-PES 0589
Per Active Processor 5773-PES 0563
Per 250 Active Processors 5773-PES 0564
Per Active Processor 5771-GLP 0598
Per 250 Active Processors 5771-GLP 0599
Per Active Processor 5773-GLP 0553
Per 250 Active Processors 5773-GLP 0554
Per Active Processor 5771-GPF 0600
Per 250 Active Processors 5771-GPF 0601
Per Active Processor 5773-GPF 0555
Per 250 Active Processors 5773-GPF 0556
Per Active Processor 5771-PEL 0586
SW Maintenance
24 x 7 Support
Per 250 Active Processors 5771-PEL 0587
SW Maintenance
24 x 7 Support
Per Active Processor 5773-PEL 0537
SW Maintenance
24 x7 Support
Per 250 Active Processors 5773-PEL 0538
SW Maintenance
24 x 7 Support
Per Processor D5 SW Maintenance 5771-HG0 0602
24 x 7 Support
Per Processor E5 SW Maintenance 5771-HG0 0603
24 x 7 Support
Per Processor F5 SW Maintenance 5771-HG0 0604
24 x 7 Support
Per Processor G5 SW Maintenance 5771-HG0 0605
24 x 7 Support
Per Processor H5 SW Maintenance 5771-HG0 0606
24 x 7 Support
Per Processor P5 SW Maintenance 5771-HG0 0607
24 x 7 Support
Per Processor D5 SW Maintenance 5773-HG0 0557
24 x 7 Support
Per Processor E5 SW Maintenance 5773-HG0 0558
24 x 7 Support
Per Processor F5 SW Maintenance 5773-HG0 0559
24 x 7 Support
Per Processor G5 SW Maintenance 5773-HG0 0560
24 x 7 Support
Per Processor H5 SW Maintenance 5773-HG0 0561
24 x 7 Support
Per Processor P5 SW Maintenance 5773-HG0 0562
24 x 7 Support
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| Prices |
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The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
For local charges, contact your IBM representative.
OTC
Program feature
Description number number OTC
SWMA 24 x 7 Support
Per Processor 5771-PDE 0536 $ 2
Per 250 Processors 5771-PDE 0537 500
Per Processor 5773-PDE 0500 7
Per 250 Processors 5773-PDE 0501 1,750
Per Server Installs 5771-PTB 0560 96
Per Server Installs 5773-PTB 0524 289
Per Server Installs 5771-FCN 0568 26
Per Server Installs 5773-FCN 0526 79
(HACMP SMART ASSIST)
Per Active Processor 5771-PAE 0518 8
Per 250 Active Processors 5771-PAE 0519 2,000
Per Active Processor 5773-PAE 0482 21
Per 250 Active Processors 5773-PAE 0483 5,250
Per Processor 5771-LLV 0570 7
Per 250 Processors 5771-LLV 0571 1,750
Per Processor 5773-LLV 0539 20
Per 250 Processors 5773-LLV 0540 5,000
Per Processor 5771-HMP 0572 2
SWMA 24 x 7 Support
(HACMP SMART ASSIST)
Per 250 Processor 5771-HMP 0573 500
SWMA 24 x 7 Support
(HACMP SMART ASSIST)
Per Processor (HACMP) 5771-HMP 0574 40
Per 250 Processors 5771-HMP 0575 10,000
(HACMP)
Per Processor 5771-HMP 0576 78
(HACMP XD)
Per 250 Processors 5771-HMP 0577 19,500
(HACMP XD)
Per 250 Processor 5773-HMP 0529 108
(HACMP)
Per 250 Processors 5773-HMP 0530 27,000
(HACMP)
Per Processor 5773-HMP 0531 5
SWMA 24 x 7 Support
(HACMP SMART ASSIST)
Per 250 Processor 5773-HMP 0532 1,250
SWMA 24 x 7 Support
(HACMP SMART ASSIST)
Per Processor 5773-HMP 0527 212
(HACMP XD)
Per 250 Processors 5773-HMP 0528 53,000
(HACMP XD)
Per CPU 5771-ESL 0582 23
Per 250 CPUs 5771-ESL 0583 5,750
Per CPU 5773-ESL 0533 63
Per 250 CPUs 5773-ESL 0534 15,750
Per Active Processor 5771-ELL 0584 23
Per 250 Active Processors 5771-ELL 0585 5,750
Per Active Processor 5773-ELL 0535 63
Per 250 Active Processors 5773-ELL 0536 15,750
Per Active Processor 5771-PES 0588 2
Per 250 Active Processors 5771-PES 0589 500
Per Active Processor 5773-PES 0563 5
Per 250 Active Processors 5773-PES 0564 1,250
Per Active Processor 5771-GLP 0598 15
Per 250 Active Processors 5771-GLP 0599 3,750
Per Active Processor 5773-GLP 0553 41
Per 250 Active Processors 5773-GLP 0554 10,250
OTC
Program feature
Description number number OTC
Per Active Processor 5771-GPF 0600 $ 15
Per 250 Active 5771-GPF 0601 3,750
Processors
Per Active Processor 5773-GPF 0555 41
Per 250 Active 5773-GPF 0556 10,250
Processors
Per Active Processor 5771-PEL 0586 2
SW Maintenance
24 x 7 Support
Per 250 Active 5771-PEL 0587 500
Processors
SW Maintenance
24 x 7 Support
Per Active Processor 5773-PEL 0537 5
SW Maintenance
24 x7 Support
Per 250 Active 5773-PEL 0538 1,250
Processors
SW Maintenance
24 x 7 Support
Per Processor D5 5771-HG0 0602 123
SW Maintenance
24 x 7 Support
Per Processor E5 5771-HG0 0603 123
SW Maintenance
24 x 7 Support
Per Processor F5 5771-HG0 0604 315
SW Maintenance
24 x 7 Support
Per Processor G5 5771-HG0 0605 315
SW Maintenance
24 x 7 Support
Per Processor H5 5771-HG0 0606 315
SW Maintenance
24 x 7 Support
Per Processor P5 5771-HG0 0607 315
SW Maintenance
24 x 7 Support
Per Processor D5 5773-HG0 0557 368
SW Maintenance
24 x 7 Support
Per Processor E5 5773-HG0 0558 368
SW Maintenance
24 x 7 Support
Per Processor F5 5773-HG0 0559 945
SW Maintenance
24 x 7 Support
Per Processor G5 5773-HG0 0560 945
SW Maintenance
24 x 7 Support
Per Processor H5 5773-HG0 0561 945
SW Maintenance
24 x 7 Support
Per Processor P5 5773-HG0 0562 945
SW Maintenance
24 x 7 Support
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| Order now |
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To order, contact the Americas Call Centers or your local IBM representative.
To identify your local IBM representative, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: ibm_direct@vnet.ibm.com
Mail: IBM Americas Call Centers
Dept: IBM CALL, 11th Floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: RE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
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