Enhanced WebSphere Voice Response FamilyIBM United States Software Announcement 204-141
June 22, 2004
(Corrected on August 5, 2004)
Description: Web link deleted in the Significant enhancements in WebSphere Voice Response for AIX,
V4.2 VoIP telephony using SIP section. Text corrected in the Migration section. Paragraph added
after second paragraph in the New PCI fax card section. Supplemental information: Publications
table added in Publications section. All references to w3.hursley.ibm.com Web site deleted in the
Supplemental information section. "Visual Age" corrected as "VisualAge" in Software requirements
section. Text is added to the following bullet in the same section.
|At a glance|
WebSphere Voice Response for AIX, V4.2:
- Enhanced Telephony Protocol support for next-generation voice networks Voice over Internet Telephony via Session Initiation Protocol (SIP)
- Service provider networks: SS7 T1 (ANSI Signalling System #7)
- Enterprise networks QSig, R2MFC Korean
- Call Control XML (CCXML), V1.0 support
- Enhanced VoiceXML, V2.0 scalability to 480 channels/system
- Voice Toolkit for WebSphere Studio
- Interoperability with WebSphere Voice Server, V4.2 for conversational speech applications
- Improved echo cancellation for speech recognition-enabled applications
- Interoperability with WebSphere Voice Application Access, V5.0 for Voice Portal applications
- In site migration from WebSphere Voice Response for AIX, V3.1
- New fax card compatible with the latest IBM pSeries® machines
- Fully accessible WebSphere Voice Response when running CCXML and VoiceXML, V2.0 applications
- Compatibility with WebSphere Voice Response, V4.2
- Messaging support and mailbox repositories for voicemail, fax, and e-mail
- Operation with SIP, fax, and AIX, V5.2
- Voice interface supports VoiceXML, V2.0
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The WebSphere® Voice Response V4.2 family provides an Interactive Voice Response (IVR) system for medium and large enterprises, telcos, and service providers. This family of products includes:
- WebSphere Voice Response for AIX® application services platform
- Unified Messaging for WebSphere Voice Response
These IVR systems remain the preferred telephony platform connection environments for:
- WebSphere Voice Server Speech technology resources for telephony platforms
- WebSphere Voice Application Access Voice portal enablement to telephony platforms
The following skills and prerequisites are necessary to install, configure, and commission these products:
- The appropriate prerequisite Digital Telephony Trunk Adapter (DTTA) or Digital Telephony Ethernet Adapter (DTEA) telephony adapters
- Telephony skills to connect the product to a switch or telephony/Voice over IP (VOIP) network, and UNIX®/AIX skills for software install/configuration
- VoiceXML, CCXML, WebSphere Studio, and Eclipse-based application development skills
- WebSphere Studio and Java programming skills for using Java programming interfaces in WebSphere Voice Response
- WebSphere Voice Response skills for programming in State Tables and Custom Servers
For a current list of Solution Providers, refer to
Microsoft Windows NT and Windows 2000 support is not announced in V4.2 but WebSphere Voice Response for Windows NT and Windows 2000, V3.1 remains available to order. Program services will continue until April 30, 2006.
WebSphere Voice Response for AIX, V3.1 and Unified Messaging for
WebSphere Voice Response, V3.1 will be withdrawn from marketing on
December, 28 2004. Program services for both products will continue
until April 30, 2006.
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|Planned availability dates|
WebSphere Voice Response for AIX, V4.2:
- June 25, 2004: Electronic software and documentation delivery
- July 23, 2004: Software and documentation media
Unified Messaging for WebSphere Voice Response for AIX, V4.2:
- July 23, 2004: Electronic software and documentation delivery
- August 20, 2004: Software and documentation media
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WebSphere Voice Response for AIX, V4.2 complements WebSphere Voice Server, V4.2 making it possible to create integrated Web and telephone self-service access to your business data and processes.
WebSphere e-business solutions offer a choice of channels for on-demand access WebSphere Voice Response. It includes VoiceXML and CCXML industry-standard programming environments that enable telephony channel handling and voice call processing that can be integrated with WebSphere Portal Server and WebSphere Voice Application Access. This produces a Business Portal Multichannel access point to deliver voice-enabled e-business solutions. WebSphere Voice Server can be included for speech-enabled applications such as speech recognition or text-to-speech. If required, WebSphere Voice Response and WebSphere Voice Server can be used together for non-IBM application server solutions.
Contact/call center solutions: WebSphere Voice Response is the self-service channel in many contact/call center solutions. It can front-end the call center in front of the PBX or ACD switch, or be behind the ACD/switch and also support the call center agents. With new VoIP SIP support, it can also be used in IP contact/call center solutions alongside the main Computer Telephony Integration (CTI) suppliers in the industry. Self-service applications can support conversational speech, enabling more natural interaction with customers in a user-friendly manner.
Service provider on-demand voice services platform: WebSphere Voice Response is a proven platform for delivering solutions to service providers:
- An open platform running UNIX with CCXML and VoiceXML industry-standard programming environments as well as IVR programming environments for its existing customers.
- Resilient and highly scalable, with its pSeries, PCI telephony adapters, and AIX industrial strength support meeting NEBS compliance.
- Highly scalable to 480 channels per pSeries system. Such systems can be clustered for large installs.
- Improved highly scalable and redundant SS7 software is also provided in this release when connected to Telco switches.
- Supports next-generation SIP networks with existing applications and services. Access to new signalling information allows development of new and enhanced services.
- Mass-calling applications are supported.
- Scalable, redundant, and resilient centralized application management via application servers.
- IBM HACMP and WebSphere Voice Response Single System Image (SSI) clusters for state table and custom server applications.
Unified Messaging for WebSphere Voice Response uses the scalability feature offered by WebSphere Voice Response for AIX, V4.2. The service provider applications can support user-friendly conversational speech and drive new services not easily possible with DTMF interaction.
Additional on-demand feature: Customer-owned licenses can be managed via License Use Management (LUM) tools. Licenses can be shared across multiple servers and sites. This allows customers to be responsive to immediate demands on their systems and allocate channels on systems which need them. The licenses are enabled when the channels are enabled.
Significant enhancements in WebSphere Voice Response for AIX, V4.2 VoIP telephony using SIP: WebSphere Voice Response, V4.2 uses the DTEA card to connect to a VoIP network. The DTEA is available to order via part number IOP-PCI-DTEA2 directly from RadiSys Corporation, by calling order administration at 503-615-1100.
VoIP features include:
- Up to 480 channels of VoIP telephony using four DTEA adapters in specific pSeries system units
- DTEA supports Real Time Protocol/Real Time Control Protocol (RTP/RTCP) over 100 Mbit/s Ethernet for User Datagram Protocol (UDP) packetized voice data
- DTEA can coexist with Digital Trunk Extended Adapter (DTXA) or DTTA in the same system unit allowing hybrid PSTN/VoIP configurations in, for example, IP Call Centers
- DTEA codecs support for uncompressed G.711, and compressed G.729A and G.723.1
- DTMF send/receive keys using RTP payload packets RFC2833 (telephone event)
- SIP protocol signaling support via system Ethernet port
- SIP protocol support over TCP or UDP as per RFC 3261
- Inbound call, outbound call, and blind and supervised call transfer supported
- SIP connections to Soft phones, Hard phones, and proxies which conform to SIP RFC 3261
- Existing and new state tables, Java and VoiceXML, CCXML applications can be programmed to handle SIP calls
- Calls can be tromboned between PSTN and SIP using Trombone Custom Server
- Additional interface between SIP and applications using "Tagged Strings" (Diversion Header, From Header, To Header, Request Header, Alang Header, Final Response, Subject Header)
- Reinvite from remote party allowing mid-call codec changes
- Subject Header on Bye supported for end-of-call application to gateway information transfer
- Blind notify for Message Waiting Indication (MWI) control
- MWI manual table-driven DNS SRV support for MWI allowing configuration of primary and secondary proxies, and proxy pooling
Note: WebSphere Voice Response base retains numeric numbering plan for profiles, ANI/DNIS, and so on. A Unified Messaging solution may require an SIP proxy and gateway with numeric numbering plan to provide ANI and DNIS for Unified Messaging, Voice XML applications.
ANSI SS7 T1: The current E1 SS7 solution is being withdrawn by the vendor SS8 and will not be supported on WebSphere Voice Response, V4.2. The new software from SS8 Networks Incorporated, D7, works on the same hardware but uses a new software stack.
- IBM intends to make SS7 T1 (U.S./Japan) available via PRPQ 7J0465 in 2004.
- IBM intends to make SS7 E1 (worldwide except for U.S./Japan) available via PRPQ 7J0465 in 2004 (replacing the previous PRPQ 7J0426) on E1 which will support the same switches and networks as WebSphere Voice Response, V3.1.
- The SS7 Call Manager, program number 5724-F79, is no longer required when using the new SS7 PRPQ.
- E1 hardware adapters can be reused from the previous solution.
- Improved scalability from 1,400 to 2,304 channels.
- Supports previous SS7 function with ITU-ISUP Generic as main switch connection.
- T1 ANSI (generic and MCI variant) networks supported in first release.
- Signaling via a standard T1 link. The older serial V35, with insufficient bandwidth for 2,000 channels, and newer VoIP transports are not supported.
- The SS8 D7 product has a different redundancy strategy from the previous version. Two links, SS8 cards, and D7 stacks are both active (load-sharing) at all times so if one is lost the other is ready with no loss of calls.
Enterprise-based signalling extensions: QSig: WebSphere Voice Response, V4.2 supports inbound and outbound calls and message waiting indicator using the QSig protocol. R2MFC Korean R2MFC Korean protocol support available on WebSphere Voice Response.
Note: This is the Korean variant only "Standard for Signalling System R2," KTS-1K-0029('92)
CCXML, V1.0 support
- Use of CCXML is optional. Existing applications not using CCXML do not need to change.
- CCXML enables XML-based call control for Enterprise and service provider applications and enables all applications to be stored on central Web/application server for reliability and redundancy.
- CCXML enables the routing of incoming calls to specific applications based on ANI, DNIS simplifying the configuration on base Voice Response platform.
- CCXML can be used with VoiceXML, V2.0 and Java applications with basic inbound and outbound calls handled by CCXML.
- CCXML Browser will parse all tags according to level W3C standards it supports.
- The WebSphere Voice Response signalling process can pass extra protocol data, such as ISDN and SS7 information elements and SIP Web sites (in tags via ECMA script) on incoming calls to CCXML applications.
- The WebSphere Voice Response signalling process can present calls in alerting to CCXML application where protocol permits, enabling playing of announcement messages to caller without the caller being connected and caller being charged (including early media support).
- CCXML enables specification of a channel group on an outbound call to select which protocol to make the outbound call, that is, PSTN like ISDN, SS7, or on VOIP like SIP.
- Use with CTI products for contact center, call center applications, and solutions.
- CCXML is responsible for call handling within an application with the ability to call out to CTI products.
Limitations: Some tags, for example "conference," which have no functional support in the WebSphere Voice Response product, will have no-ops done. For more information, these are documented in WebSphere Voice Response for AIX: Using the CCXML Browser, SC34-6368.
Enhanced echo cancellation: Echo cancellation is on the DTTA adapter improving capability and reducing cost, without the need for external echo canceller boxes. Enhancements include the following:
- Continuous convergence and cancellation, instead of initial convergence required by the previous canceller
- Removes the need for an initial force play convergence prompt
- Improved echo cancellation during the call on account of the continuous convergence up to 32 msec echo delays
- Removes possibility of failure of initial calibration due to excessive echo (currently, echo cancellation within the call is unusable if the initial calibration fails)
- Improved overall echo cancellation (smaller echo residual signal means improved voice recognition and more reliable barge-in)
Enhanced scalability of VoiceXML to 480 channels
- 480 channels of telephony with low complexity DTMF and prerecorded audio VoiceXML, V2.0 applications on a single pSeries p630 four-processor 1.45 GHz machine
- 480 channels of telephony on one system with VoiceXML, V2.0 on same or shared across other pSeries systems, dependent upon CPU needed for application and with WebSphere Voice Server, V4.2 or other speech technologies running on separate pSeries system units
Migration: For customers migrating large system environments, which are available 24 x 7 from WebSphere Voice Response, V3.1 to WebSphere Voice Response, V4.2, or Unified Messaging for WebSphere Voice Response, V3.1 to Unified Messaging for WebSphere Voice Response, V4.2, it is recommended that AIX and HACMP, if applicable, are first upgraded to AIX, V5.2 ML2 and HACMP, V5.1, respectively, to minimize downtime. As part of a planned migration only, WebSphere Voice Response, V3.1 and Unified Messaging for WebSphere Voice Response, V3.1 are immediately supported in production under AIX, V5.2 ML2 providing they are at current Program Temporary Fix (PTF) levels before any AIX upgrade. No new feature should be installed while WebSphere Voice Response, V3.1 is running on AIX, V5.2.
New PCI fax card: The current Brooktrout Fax card (TR114) has been withdrawn from marketing by Brooktrout and is not hardware-compatible with current pSeries systems. It will be replaced by the new Brooktrout card (TR1034) with similar function. IBM intends to make fax support for one TR1034 Fax card (30 channels) available in 2004. WebSphere Voice Response, V3.1 code supporting the old TR114 fax card will not be removed.
Open Eclipse-based voice application development tools in Voice Toolkit, V5.0 for WebSphere Studio V5, which support CCXML and VoiceXML application development, can be used to increase productivity in application development, debug, and deployment, making deployment of new or modified applications faster and more responsive to customer business needs.
WebSphere Voice Response V4.2 supports VoiceXML V2.0. VoiceXML V1.0 is no longer supported. A migration tool is contained in Voice Toolkit V5.0 for WebSphere Studio V5.0.
The Voice Toolkit V5.0 for WebSphere Studio, prepackaged with WebSphere Voice Response, V4.2, is enhanced to support the latest VoiceXML 2.0 specification. The components modified include the development toolkit and runtimes. These are necessary to configure a development environment to create, test, and debug custom voice portlets using VoiceXML 2.0. Additional features include:
- Ability to debug your portlet using the Local Debugging environment
- Ability to create VoiceXML applications using the new Graphical Call Flow Builder
- Call CCXML editor
- Natural language tools
- A migration tool to assist you in migrating your VoiceXML 1.0 applications to VoiceXML 2.0
Accessibility by people with disabilities
WebSphere Voice Response for AIX has three user types.
Telephone callers: These are the end users of applications created by our customers to run on WebSphere Voice Response. They make up the vast majority of the WebSphere Voice Response user population. They do not interact with any GUIs, only with the telephone user interfaces provided by the applications. These telephone user interfaces are fully accessible to people with no or low vision and, if speech recognition is implemented, to people with manual disabilities. Telephony devices for the deaf are supported in addition to ordinary phones. For any caller able to use a telephone, WebSphere Voice Response provides full accessibility to the customer's data.
Application developers: The telephone user interfaces (or "voice applications") are created by application developers who use standard application development tools to access the Java and XML application programming interfaces that WebSphere Voice Response supports. We use Eclipse-based tools.
System administrators: WebSphere Voice Response systems and applications are managed and monitored by systems administrators who use a variety of user interfaces to perform their tasks. Systems running CCXML/VoiceXML applications are fully accessible. For systems running State Table applications some tasks can be performed using either a GUI or the command line, while others can only be performed using the GUI.
For more information on WebSphere Voice Server V4.2, refer to Software Announcement 203-251 , dated September 23, 2003. For more information on WebSphere Voice Application Access V5.0, refer to Software Announcement 204-093 , dated May 4, 2004.
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The following educational offerings are available:
Course Course Course title number type IBM WebSphere(R) Voice SW064 Classroom Response for AIX(R) Installation and System Administration IBM WebSphere Voice SW067 Classroom Response for AIX Application Development Unified Messaging for SW065 Classroom IBM WebSphere Voice Response IBM WebSphere Voice SW084 Classroom Response Java(TM) Voice Application Development IBM WebSphere Voice SW083 Classroom Server Installation, Development and Deployment
IBM Global Services, IT Education Services, provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site
Refer to the IBM IT Education Services Web site for information on course locations and availability dates.
Call IBM IT Education Services at 800-IBM-TEACH (426-8322) for catalogs,
schedules, and enrollments.
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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A publications CD-ROM is shipped with this product, containing the following documentation in PDF and HTML formats.
WebSphere Voice Response for AIX V4.2 Publications
Order Title number New books for WebSphere Voice Response for AIX V4.2 WebSphere Voice Response for AIX Version 4.2 Voice over IP using Session GC34-6383 Initiation Protocol Using the CCXML Browser SC34-6368 Updated books for WebSphere Voice Response for AIX V4.2 WebSphere Voice Response for AIX Version 4.2 General Information and Planning GC34-6379 Installation GC34-6380 Configuring the System SC34-6381 Problem Determination GC34-6382 Developing Java Applications GC34-6377 Deploying and Managing VoiceXML and GC34-6378 Java Applications Managing and Monitoring the System SC34-6384 Fax using Brooktrout GC34-6385 User Interface Guide SC34-6386 Application Development using State SC34-6387 Tables Designing and Managing State Table SC34-6388 Applications Custom Servers SC34-6389 3270 Servers SC34-6390 Cisco ICM Interface User's Guide SC34-6391 Programming for the Signaling SC34-6392 Interface Programming for the ADSI feature SC34-6393 Unified Messaging for WebSphere Voice Response V4.2 publications: Updated books for Unfied Messaging for WebSphere Voice Response V4.2 Unified Messaging for WebSphere Voice Response Version 4.2 General Information and Planning GC34-6398 Administrator's Guide SC34-6399 Subscriber's Guide (Types 5, 6, 7, SC34-6400 and 8) Voice Interface GC34-6401 Subscriber's Guide (Types 0, 1, 2, SC34-6403 3, 4, and 9)
Publications are available from the IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
The IBM Publications Notification System (PNS)
PNS enables subscribers to set up profiles of interest by order number or product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center.
The PNS site is available in English and Canadian French.
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WebSphere Voice Response for AIX, V4.2
- RS/6000® or IBM pSeries® system, and
- IBM Quad DTTA (feature number 6312 and 6313), or
- DTEA (orderable under part number PCI-IOP-DTEA2 directly from Radisys Corporation by calling order administration at 503-615-1100)
Prerequisite system hardware: The WebSphere Voice Response for AIX licensed program runs on selected models of the RS/6000 and pSeries systems. These may be rack-mounted telephony servers or workstation entry servers, depending on the performance and channel requirements. Smaller RS/6000 and pSeries client systems can be used for voice application development or for the recording of high-quality voice segments (using DAT or high-quality microphone).
Note: WebSphere Voice Response for AIX, V4.2 only operates with AIX, V5.2. Customers should check that the system unit planned for use will operate with AIX, V5.2.
Connectivity with the telephone network is provided directly from selected pSeries or RS/6000 systems with a PCI bus.
- Trunk connection DTTA (feature number 6312 and 6313)
- DTEA (order part number PCI-IOP-DTEA2 directly from Radisys Corporation by calling order administration at 503-615-1100)
Support for pSeries systems with DTTA (feature number 6312 and 6313): For selected pSeries systems (for example, pSeries 650 Model 6M2) and 7311-D10 I/O Drawer, adapters are inserted within a special cassette referred to as the Blind Swap cassette. For these systems the DTTA is ordered within its carriage under feature number 6313. All other machines require the DTTA without the Blind Swap cassette orderable under feature number 6312.
- pSeries 615 Models 7029-6C3 and 7029-6E3 with up to 3 x DTTA (#6312)
- pSeries 630 Models 7028-6C4 and 7028-6E4 with up to 4 x DTTA (#6312)
- pSeries 650 Model 7038-6M2 with up to 4 x DTTA (#6313)
- pSeries 7311-D20 I/O Drawer with up to 4 x DTTA (#6312) available on pSeries 650-6M2 and 630-6C4
- pSeries 7311-D10 I/O Drawer with up to 3 x DTTA (#6313) available on pSeries 650-6M2
- IntelliStation® 9114 Model 275 with up to 1 x DTTA (#6312)
For more information, refer to Software Announcement 203-208 , dated August 26, 2003.
DTXA is withdrawn from marketing in June 2004, but is still supported on the same system units as WebSphere Voice Response for AIX, V3.1 except where that system unit does not support AIX, V5.2. For further information, refer to Software Announcement 202-154 , dated June 21, 2002.
Support for pSeries systems with DTEA
- pSeries 615 Models 7029-6C3 and 7029-6E3 with up to 3 x DTEA (order part number PCI-IOP-DTEA2 directly from Radisys Corporation by calling order administration at 503-615-1100)
- pSeries 630 Models 7028-6C4 and 7028-6E4 with up to 4 x DTEA (order part number PCI-IOP-DTEA2 directly from Radisys Corporation by calling order administration at 503-615-1100)
Adapter compatibility: DTTA and DTEA can be mixed in pSeries 615 and pSeries 630 system units in any combination up to a total of three or four adapters respectively. The same is true of DTXA and DTEA together, but DTTA and DTXA adapters must not be mixed in the same system unit.
Mixing of DTTA, DTXA, and DTEA in the same system unit allows applications to use "tromboning" where calls between VoIP and PSTN can be bridged, for example, in IP Call Centers. Note that a single DTEA can support 96 channels when configured for T1 (U.S./Japan) and 120 channels for E1 (rest of the world), like DTXA and DTTA, each DTEA adapter provides support for four telephony trunks.
For installations where there are more than one DTXA, DTTA, or DTEA card in the same system unit a top connector cable is required to connect together all adapters used by WebSphere Voice Response, V4.2 in the same system unit. This cable is known as the H.100 bus cable and is available in two lengths, one with four drops and another with eight drops. For all but the largest configurations which also use fax adapters, or if adapters are not installed in adjacent slots, the four-drop cable will usually be suitable. This cable can be ordered using one of the following options:
- At the same time as the pSeries system unit is ordered with the appropriate feature number. For pSeries 615 feature number 2877 H.100, four-drop cable. For pSeries 630 feature number 4353 H.100, eight-drop cable.
- As an Miscellaneous Equipment Supply (MES) on an existing system unit using the feature numbers previously stated.
- Directly from a telephony cable supplier.
Card interconnection: Multiple DTTA/DTEA trunk cards (#6312 and #6313) may be connected together using top card interconnector cables:
- Feature number 2877 H.100, four-drop Cable
- Feature number 4353 H.100, eight-drop Cable
For further information, refer to Software Announcement 202-154 , dated June 21, 2002.
Unified Messaging for WebSphere Voice Response, V4.2
- Same as for WebSphere Voice Response for AIX, V4.2
Voice Toolkit, V5.0 for WebSphere Studio
- System suitable for running Microsoft Windows 2000 or Windows XP
- Intel Pentium 500 MHz processor or equivalent (1.0 GHz recommended)
- 768 MB RAM
- 150 MB disk space, plus additional space for the selected installed options 150 MB temporary space on the drive specified in your user TMP environment variable
- A display adapter setting of at least 256 colors with a minimum resolution of 800 x 600 (1024 x 768 or higher recommended)
WebSphere Voice Response for AIX, V4.2
Mandatory installation requirement: Telephony and/or networking skills for connection to networks
Mandatory software requirement: AIX, V5.2 (program number 5765-E62) with minimum maintenance level 2
Note: System units with telephony adapters installed must use a 32-bit kernel. Optional software requirements
- HACMP, V5.1 customers requiring high availability using a redundant NFS and DB2® server
- VisualAge C++, V6.0 compiler custom server development
- WebSphere Voice Server, V4.2 with Program Temporary Fixes (PTFs) #U498695 and #U498706. These PTFs allow WebSphere Voice Server V4.2 to operate with AIX V5.2 customers requiring text-to-speech and voice recognition
- WebSphere Application Server, V5.0
- IBM Communications Server for AIX, V6.1 host communication using terminal emulation
JAWS screen reader on a PC for accessibility.
For more information, refer to
Unified Messaging for WebSphere Voice Response, V4.2
Mandatory software requirement: WebSphere Voice Response for AIX, V4.2 (program number 5724-I07)
Optional software requirement
- Single System Image (SSI) servers recommended to use 64-bit support (AIX kernel) and JFS2.
- WebSphere MQSeries®, V5.3 is only required if the customer wishes to use the XML provisioning capability provided by Unified Messaging for WebSphere Voice Response. A WebSphere MQSeries license is required to be purchased separately.
- J2EE 1.3-compliant Web application server software to host the Unified Messaging for WebSphere Voice Response interface and Voice interface, for example, WebSphere Application Server, V5.0.
- Local Number Portability (LNP) Server for SMDI. A sample LNP Server is provided.
Voice Toolkit, V5.0 for WebSphere Studio
Mandatory software requirement
- Microsoft Windows 2000 (Service Pack 4, or later) or Microsoft Windows XP (Service Pack 1, or later)
An installed version of one of the following base platforms
- WebSphere Studio Site Developer, V5.1.0,
- WebSphere Studio Application Developer V5.1.0
- WebSphere Application Server-Express, V5.1.0
For voice application developers using IBM products on non-Windows platforms, the solution is to use Windows 2000 or XP as the development platform, and deploy the application to the server on any appropriate platform.
Direct customer support: Direct customer support is provided by IBM Operational Support Services Support Line. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services Support Line will help answer questions pertaining to usage and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
Packaging: The contents of the WebSphere Voice Response for AIX, V4.2 package is as follows:
- WebSphere Voice Response for AIX, V4.2 CD-ROM #1
- WebSphere Voice Response for AIX, V4.2 CD-ROM #2
- WebSphere Voice Response for AIX, V4.2 CD-ROM #3
- WebSphere Voice Response for AIX, V4.2 Publications CD-ROM
- Voice Toolkit, V5.0 CD-ROM
- WSSD for Windows, V5.1 (1) CD-ROM
- WSSD for Windows, V5.1 (2) CD-ROM
- WebSphere Voice Response for AIX, V4.2 Important Information Flyer
- WSSD V5.x CD Booklet
The contents of the Unified Messaging for WebSphere Voice Response for AIX, V4.2 package is as follows:
- Unified Messaging for WebSphere Voice Response for AIX, V4.2 CD-ROM
- Unified Messaging for WebSphere Voice Response for AIX, V4.2 Publications CD-ROM
- Unified Messaging for WebSphere Voice Response for AIX, V4.2 Important Information Flyer
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
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Licensed function title Product group Product category WebSphere Voice IBM Pervasive WebSphere Voice Response for AIX Computing Response Division Unified Messaging IBM Pervasive WebSphere Voice for WebSphere Computing Response Voice Response Division
WebSphere Voice Response for AIX, V4.2
Per telephony port users
Unified Messaging for WebSphere Voice Response for AIX, V4.2
Per mailbox users
Passport Advantage program licenses
WebSphere Voice Response
Part Part description number UNIFIED MESSAGING FOR WEBSPHERE VOICE RESPONSE Unified Messaging PA per Mailbox D5207LL License & SW Maintenance 12 Months Unified Messaging PA per Mailbox D5209LL SW Maintenance Reinstatement 12 Months Unified Messaging PA per Mailbox E00M4LL SW Maintenance Annual Renewal WebSphere Voice Response WEBSPHERE VOICE RESPONSE FOR AIX WS Voice Response PA AIX per D5146LL Port License & SW Maintenance 12 Months WS Voice Response PA AIX per D5148LL Port SW Maintenance Reinstatement 12 Months WS Voice Response PA AIX per E00A7LL Port SW Maintenance Annual Renewal
Passport Advantage supply
Part Description number UNIFIED MESSAGING V4.2.0 Media Pack English US AIX V5.x BK05JNA CD-ROM Digital Disk -- ISO 9660 Standard V4.2.0 WS VOICE RESPONSE FOR AIX V4.2.0 Media Pack English US AIX V5.x BK05INA CD-ROM Digital Disk -- ISO 9660 Standard V4.2.0
Passport Advantage customer: media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Unified Messaging V4.2.0
Entitled maintenance Media offerings packs Part description description number Unified Messaging Unified Messaging BK05JNA WebSphere Voice English US AIX V5.x Response Mailbox CD-ROM Digital Disk -- ISO 9660 Standard
WebSphere Voice Response for AIX V4.2.0 IBM WBSP VOICE WS Voice Response BK05INA RESPONSE AIX for AIX English U.S. AIX V5.x CD-ROM Digital Disk -- ISO 9660 Standard
Withdrawal of previous Passport Advantage part numbers: IBM will withdraw from marketing the following parts licensed under the IBM international program license agreement on December 28, 2004.
Program Program Part Part name number description number WebSphere 5724-C35 UNIFIED BL01FML Voice MESSAGING Response FOR V3.x V3.1.0 WEBSPHERE VOICE RESPONSE V3.1 MEDIA PACK MULTILINGUAL WebSphere 5724-C35 WEBSPHERE BL00TNA Voice VOICE Response RESPONSE FOR V3.x V3.1.0 AIX V3.1 MEDIA PACK US ENGLISH
Orders for these part numbers will not be accepted after the stated effective date of withdrawal,
nor will normal marketing activities or educational support be available unless previous agreement
exists between the customer and IBM.
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|Terms and conditions|
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Agreement: IBM International Program License Agreement. Proofs of Entitlement (PoEs) are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
License information form numbers
Program Form Program name number number WebSphere Voice 5724-I07 WVR/AIX: Response L-AFOS-5YADQ2 UM: L-AFOS-5Z4EH3
Limited warranty applies: Yes
Warranty: This program has warranty for a minimum of one year from acquisition from IBM or an authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.
Program technical support: Technical support of a program product will be available for a minimum of three years from the planned availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.
Copy and use on home/portable computer: No
Volume orders (IVO): No
Passport Advantage applies: Yes and through the Passport Advantage Web site at
Software Maintenance applies: Yes
Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the product announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.
IBM includes Software Maintenance with each program acquired during the coverage period. This is the period commencing on the date you acquire the program up to the first or second anniversary date, depending on whether you acquired coverage for one or two anniversaries. The coverage period for Software Maintenance acquired in the two months preceding an anniversary date will be extended to the next applicable anniversary date.
While your Software Maintenance is in effect, IBM provides you assistance for your:
- Routine, short duration installation and usage (how-to) questions
- Code-related questions
IBM provides assistance via telephone and, if available, electronic access, only to your IS technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. This assistance is not available to your end users. IBM provides severity 1 assistance 24 hours a day, every day of the year. For further details, refer to the IBM Software Support Guide at
Software Maintenance does not include assistance for:
- The design and development of applications
- Your use of programs in other than their specified operating environment
- Failures caused by products for which IBM is not responsible under this agreement
For more information, about the Passport Advantage Agreement refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at
Complimentary products: IBM provides licensed copies of complimentary products in our product boxes. The complimentary products are not upgradable through the originally ordered product. They are only upgradable separately as individual products. If a fully licensed product is required, contact IBM or your reseller. In addition, complimentary products do not entitle customers to receive service support.
IBM Operational Support Services Support line: No
iSeries Software Subscription applies:
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|IBM Electronic Services|
IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer®. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent.
The IBM Electronic Services news page provides a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, you can gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit
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The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at
To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968).
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