IBM Tivoli Storage Manager for Data Retention V5.2 implements data retention policies that help meet regulatory requirements
IBM United States Software Announcement 203-340December 16, 2003
 ENUS203-340.PDF (78KB)
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At a glance
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| At a glance |
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Data retention protection capabilities of IBM Tivoli Storage Manager Extended Edition are enhanced with the addition of IBM Tivoli Storage Manager for Data Retention V5.2 to the Tivoli Storage Manager family of products. Tivoli Storage Manager Extended Edition enhancements include:
- Data retention protection: Designed to prevent deletion of objects until the retention criterion for the object is satisfied.
- Event-based retention policy: Retention time for objects is based on a time interval after the occurrence of a retention-initiating event.
- Expiration/deletion suspension (deletion hold): Designed to prevent deletion of objects until the deletion hold is released.
- Additional support for WORM tape and DVD-ROM: to help meet regulatory agencies' requirements for data that must be stored on media that cannot be altered.
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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| Overview |
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IBM Tivoli® Storage Manager for Data Retention enhances the already function-rich data retention capability of IBM Tivoli Storage Manager Extended Edition to provide for data retention policies that help meet regulatory requirements.1
IBM Tivoli Storage Manager Extended Edition, and its complementary products, provide a comprehensive solution focused on the key data protection activities of backup, archive, recovery, space management, and disaster planning. Tivoli Storage Manager enables high availability of business applications by providing outstanding data protection and unique technology to help improve performance and storage resource utilization. Additionally, optional application modules for mail, databases, application servers, Enterprise Resource Planning (ERP), and hardware provide higher levels of application and hardware integration with the data protection process.
IBM Tivoli Storage Manager's existing policy-based data management capabilities helps meet the needs of many regulated industries today through an open application programming interface (API). For applications which use the Tivoli Storage Manager API, Tivoli Storage Manager for Data Retention strengthens Tivoli Storage Manager Extended Edition's data management capabilities because it is designed to prevent data deletion before the retention criteria is satisfied. Content management and archive applications can utilize the Tivoli Storage Manager API to apply business policy management for ultimate deletion of archived data at the appropriate time.
What's new with Tivoli Storage Manager
Tivoli Storage Manager Extended Edition is enhanced to help meet additional requirements defined by the regulatory agencies for retention and disposition of data. These enhancements include new functionality and new device support and are delivered in four key areas:
- Data retention protection
- Event-based retention management
- Expiration/deletion suspension (deletion hold)
- Additional Write Once Read Many (WORM) tape and DVD-ROM library support
- 1
- IBM's customer is responsible for ensuring its own compliance with legal requirements. It is the customer's sole responsibility to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer's business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the customer is in compliance with any law.
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| Key prerequisites |
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IBM Tivoli Storage Manager for Data Retention runs on the AIX®, Sun Solaris, HP-UX, Linux,
Microsoft™ Windows™ 2000 and 2003, and OS/400® PASE operating system platforms.
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| Planned availability dates |
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- December 19, 2003: Electronic software delivery
- January 16, 2004: Media and documentation
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| Description |
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IBM Tivoli Storage Manager Extended Edition extends its function rich data retention capability to provide for data retention policies that helps meet regulatory requirements for data retention and disposition. Tivoli Storage Manager Extended Edition's existing policy-based data management capabilities helps meet the needs of many regulated industries today through an open application programming interface (API). This support falls into two functional areas:
- Access control
- Data protection
Access control — Tivoli Storage Manager Extended Edition is designed to prevent modification to data archived in Tivoli Storage Manager, thereby helping to preserve the data as fixed and unalterable. Tivoli Storage Manager Extended Edition can prevent deletion of the data by unauthorized agents (people or applications) prior to the expiration of the retention time specified in the Tivoli Storage Manager Extended Edition policy. Content management and archive applications can utilize the Tivoli Storage Manager API to apply business policy management for ultimate deletion of archived data at the appropriate time.
Data protection — Tivoli Storage Manager Extended Edition can provide backup protection of non-alterable copies of data. This includes archived copies stored at a physically separate facility, which may be required by government regulations. Storing copies at a separate facility can be accomplished by creating archives on-site and physically transporting and tracking the media, or by using remote distance storage attachments to perform the backup directly to the physically separate site. Multiple backup copies of the data can be created and managed through Tivoli Storage Manager Extended Edition's Copy Storage Pools to automate both on-site and off-site storage and management of data.
Tivoli Storage Manager differentiation
Content management and archive applications, utilizing the IBM Tivoli Storage Manager API, can provide intelligent integration and management of data based on business needs. This integration provides a solution that is designed to work together for consistent management of data, linking the business policy to data protection infrastructure.
Tivoli Storage Manager Extended Edition supports an extensive number of devices and device types for storage of data. Unlike other solutions that utilize a single hardware device, Tivoli Storage Manager Extended Edition allows the user to choose the device and media most appropriate to the business, and migrate the data throughout a storage hierarchy based on policy. To help meet regulatory agencies' requirements for data that must be stored on media that cannot be altered, the storage hierarchy includes support for WORM Tape and WORM Optical Disk.
What's new for Tivoli Storage Manager Extended Edition V5.2.2 archive API data
IBM Tivoli Storage Manager Extended Edition is being enhanced to help meet additional requirements defined by the regulatory agencies for retention and disposition of data. The new IBM Tivoli Storage Manager for Data Retention enhancements will be delivered in three key areas:
- Data retention protection
- Event-based retention management
- Expiration/deletion suspension
Data retention protection — Tivoli Storage Manager Extended Edition currently is designed to prevent the modification of data under Tivoli Storage Manager control and the deletion of that data by unauthorized agents (individual or program). New Tivoli Storage Manager for Data Retention functionality extends this protection to help prevent the deletion by any agent prior to the expiration of the retention period. This helps assure that neither individuals nor programs can maliciously or accidentally delete data under Tivoli Storage Manager for Data Retention control.
Event-based retention management — Event-based retention policy provides for retention management of data based on business events. This allows the user to specify specific triggers affecting the retention of data relative to the occurrence of a business event such as the closure of a bank account. This more closely aligns Tivoli Storage Manager Extended Edition's data retention policy with business requirements for data.
Expiration/deletion suspension (deletion hold) — This provides the ability to suspend deletion of specified objects in response to a pending or ongoing action that requires that particular data be held. Upon determination that the suspension is no longer required, normal expiration timing resumes per the original retention period.
What's new for Tivoli Storage Manager Extended Edition device support
IBM Tivoli Storage Manager Extended Edition device support has enhanced support for WORM tape and DVD. Support for these devices helps meet regulatory agencies' requirements for a subset of data that must be stored on media that cannot be altered. This is in addition to other software or hardware controls in place.
Tivoli Storage Manger Extended Edition also includes support for selected high-capacity, non-erasable DVD-ROM. DVD-ROM support provides another storage device that helps meet the regulatory agencies' requirements as well as extending the Tivoli Storage Manager managed storage hierarchy with a new storage device.
Accessibility by people with disabilities
The IBM Tivoli Storage Manager for Data Retention has been reviewed for Accessibility Readiness, and an IBM accessibility checklist has been completed.
The following features support use by people with disabilities:
- Operation by keyboard alone using Command Line Interface, Windows 2000, and XP Native GUI
- Screen readers for use by people with visual impairment when using Command Line Interface
- Screen magnifiers for use by people with visual impairment when using Command Line Interface, Windows 2000, and XP Native GUI
- Optional display of audio alerts for people with hearing impairment using Windows 2000 and XP Native GUI
- Optional font enlargement and high-contrast display settings for Windows 2000 and XP Native GUI
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| Reference information |
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Refer to Software Announcement 203-095 , dated April 8, 2003.
Trademarks
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| Education support |
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Training is available, or will be available, for IBM Tivoli® products. Education is offered though IBM Learning Services, and through IBM Tivoli Software Authorized Training Providers.
For current information on IBM Tivoli software education, visit the IBM Tivoli software education home page at:
You may call 888-746-3331.
Current schedule information for Tivoli training is available on the Tivoli software education schedules page at:
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| Offering information |
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Product information will be available on day of announcement through the Offering Information Web site at:
and through the Passport Advantage® Web site at:
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| Publications |
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For a complete list of Tivoli Storage Manager publications, refer to Software Announcement 203-095 , dated April 8, 2003.
The following publications will be available:
Publication Order Order Availability title number Language form date IBM Tivoli GC32-0769 English Publications January 16, Storage International Center 2004 Manager AIX(R) Administrator's Reference V5.2 IBM Tivoli GC32-0768 English Publications January 16, Storage International Center 2004 Manager AIX Administrator's Guide V5.2 IBM Tivoli GC32-0772 English Publications January 16, Storage International Center 2004 Manager HP-UX Administrator's Guide V5.2 IBM Tivoli GC32-0773 English Publications January 16, Storage International Center 2004 Manager HP-UX Administrator's Reference V5.2 Publication Order Order Availability title number Language form date IBM Tivoli GC32-0778 English Publications January 16, Storage International Center 2004 Manager Sun Solaris Administrator's Guide V5.2 IBM Tivoli G152-0146 Chinese -- Publications March 15, Storage Simplified Center 2004 Manager AIX Administrator's Guide V5.2 IBM Tivoli GC40-0709 Chinese -- Publications March 15, Storage Traditional Center 2004 Manager AIX Administrator's Guide V5.2 IBM Tivoli GC88-9088 Japanese Publications March 15, Storage Center 2004 Manager AIX Administrator's Guide V5.2 IBM Tivoli GA30-1458 Korean Publications March 15, Storage Center 2004 Manager AIX Administrator's Guide V5.2 IBM Tivoli G152-0155 Chinese -- Publications March 15, Storage Simplified Center 2004 Manager AIX Administrator's Reference V5.2 IBM Tivoli GC32-0779 English Publications January 16, Storage International Center 2004 Manager Sun Solaris Administrator's Reference V5.2 IBM Tivoli GC23-4690 English Publications January 16, Storage International Center 2004 Manager Linux Administrator's Guide V5.2 IBM Tivoli GC23-4691 English Publications January 16, Storage International Center 2004 Manager Linux Administrator's Reference V5.2 IBM Tivoli GC32-0782 English Publications January 16, Storage International Center 2004 Manager Windows(TM) Administrator's Guide V5.2 IBM Tivoli GC32-0783 English Publications January 16, Storage International Center 2004 Manager Windows Administrator's Reference V5.2 Publication Order Order Availability title number Language form date IBM Tivoli GC88-9089 Japanese Publications March 15, Storage Center 2004 Manager AIX Administrator's Reference V5.2 IBM Tivoli GA30-1459 Korean Publications March 15, Storage Center 2004 Manager AIX Administrator's Reference V5.2 IBM Tivoli GC40-0710 Chinese -- Publications March 15, Storage Traditional Center 2004 Manager AIX Administrator's Reference V5.2 IBM Tivoli GC40-0713 Chinese -- Publications March 15, Storage Traditional Center 2004 Manager HP-UX Administrator's Guide V5.2 IBM Tivoli GC88-9092 Japanese Publications March 15, Storage Center 2004 Manager HP-UX Administrator's Guide V5.2 IBM Tivoli GC23-4694 English Publications January 16, Storage International Center 2004 Manager OS/400(R) PASE Administrator's Guide V5.2 IBM Tivoli GC23-4695 English Publications January 16, Storage International Center 2004 Manager OS/400 PASE Administrator's Reference V5.2 IBM Tivoli GA30-1461 Korean Publications March 15, Storage Center 2004 Manager HP-UX Administrator's Guide V5.2 IBM Tivoli GC88-9093 Japanese Publications March 15, Storage Center 2004 Manager HP-UX Administrator's Reference V5.2 IBM Tivoli GA30-1462 Korean Publications March 15, Storage Center 2004 Manager HP-UX Administrator's Reference V5.2 IBM Tivoli GC40-0714 Chinese -- Publications March 15, Storage Traditional Center 2004 Manager HP-UX Administrator's Reference V5.2 Publication Order Order Availability title number Language form date IBM Tivoli GC40-0717 Chinese -- Publications March 15, Storage Traditional Center 2004 Manager Sun Solaris Administrator's Guide V5.2 IBM Tivoli GC88-9098 Japanese Publications March 15, Storage Center 2004 Manager Sun Solaris Administrator's Guide V5.2 IBM Tivoli GC88-9099 Japanese Publications March 15, Storage Center 2004 Manager Sun Solaris Administrator's Reference V5.2 IBM Tivoli GC40-0718 Chinese -- Publications March 15, Storage Traditional Center 2004 Manager Sun Solaris Administrator's Reference V5.2 IBM Tivoli G152-0413 Chinese -- Publications March 15, Storage Simplified Center 2004 Manager Linux Administrator's Guide V5.2 IBM Tivoli GC88-9387 Japanese Publications March 15, Storage Center 2004 Manager Linux Administrator's Guide V5.2 IBM Tivoli GA30-1733 Korean Publications March 15, Storage Center 2004 Manager Linux Administrator's Guide V5.2 IBM Tivoli GC40-1093 Chinese -- Publications March 15, Storage Traditional Center 2004 Manager Linux Administrator's Guide V5.2 IBM Tivoli G152-0414 Chinese -- Publications March 15, Storage Simplified Center 2004 Manager Linux Administrator's Reference V5.2 IBM Tivoli GC88-9388 Japanese Publications March 15, Storage Center 2004 Manager Linux Administrator's Reference V5.2 Publication Order Order Availability title number Language form date IBM Tivoli GA30-1734 Korean Publications March 15, Storage Center 2004 Manager Linux Administrator's Reference V5.2 IBM Tivoli GC40-1094 Chinese -- Publications March 15, Storage Traditional Center 2004 Manager Linux Administrator's Reference V5.2 IBM Tivoli G152-0417 Chinese -- Publications March 15, Storage Simplified Center 2004 Manager OS/400 Pase Administrator's Guide IBM Tivoli GC40-1097 Chinese -- Publications March 15, Storage Traditional Center 2004 Manager OS/400 Pase Administrator's Guide V5.2 IBM Tivoli GC88-9391 Japanese Publications March 15, Storage Center 2004 Manager OS/400 Pase Administrator's Guide V5.2 IBM Tivoli GA30-1737 Korean Publications March 15, Storage Center 2004 Manager OS/400 Pase Administrator's Guide V5,2 IBM Tivoli G152-0149 Chinese -- Publications March 15, Storage Simplified Center 2004 Manager Windows Administrator's Guide V5.2 IBM Tivoli GC88-9102 Japanese Publications March 15, Storage Center 2004 Manager Windows Administrator's Guide V5.2 IBM Tivoli GA30-1466 Korean Publications March 15, Storage Center 2004 Manager Windows Administrator's Guide V5.2 IBM Tivoli GC40-0721 Chinese -- Publications March 15, Storage Traditional Center 2004 Manager Windows Administrator's Guide V5.2 IBM Tivoli G152-0150 Chinese -- Publications March 15, Storage Simplified Center 2004 Manager Windows Administrator's Reference V5.2 Publication Order Order Availability title number Language form date IBM Tivoli GC40-0722 Chinese -- Publications March 15, Storage Traditional Center 2004 Manager Windows Administrator's Reference V5.2 IBM Tivoli GC88-9103 Japanese Publications March 15, Storage Center 2004 Manager Windows Administrator's Reference V5.2 IBM Tivoli GA30-1467 Korean Publications March 15, Storage Center 2004 Manager Windows Administrator's Reference V5.2 IBM Tivoli GC10-3875 Spanish Publications March 15, Storage Center 2004 Manager Linux Administrator's Guide V5.2 IBM Tivoli GC10-3877 Spanish Publications March 15, Storage Center 2004 Manager OS/400 Pase Administrator's Guide V5.2 IBM Tivoli GC10-3780 Spanish Publications March 15, Storage Center 2004 Manager Windows Administrator's Guide IBM Tivoli GC11-1973 French Publications March 15, Storage Center 2004 Manager Windows Administrator's Guide V5.2 IBM Tivoli GC12-3097 German Publications March 15, Storage Center 2004 Manager Windows Administrator's Guide V5.2 IBM Tivoli GC13-3017 Italian Publications March 15, Storage Center 2004 Manager Windows Administrator's Reference V5.2 IBM Tivoli GC11-1939 French Publications March 15, Storage Center 2004 Manager Linux Administrator's Guide V5.2 IBM Tivoli GC12-3157 German Publications March 15, Storage Center 2004 Manager Linux Administrator's Guide V5.2 Publication Order Order Availability title number Language form date IBM Tivoli GC11-1941 French Publications March 15, Storage Center 2004 Manager OS/400 Pase Administrator's Guide V5.2 IBM Tivoli GC12-3159 German Publications March 15, Storage Center 2004 Manager OS/400 Pase Administrator's Guide V5.2
The IBM Publications Center:
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card or customer number. A large number of publications are available online in various file formats, and they can all be downloaded free of charge.
The IBM Publications Notification System (PNS):
The PNS enables subscribers to set up profiles of interest by order
number/product number. PNS subscribers automatically receive
notifications by e-mail of all new publications defined in their
profiles. These may then be ordered/downloaded via the Publications
Center.
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| Technical information |
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Specified operating environment
Software requirements
IBM Tivoli Storage Manager for Data Retention runs on the AIX, Sun Solaris, HP-UX, Linux x86, Linux pSeries®, Linux zSeries®, Microsoft™ Windows 2000 and 2003, and OS/400 PASE operating system platforms.
The devices supported by Tivoli Storage Manager Extended Edition are also supported by Tivoli Storage Manager for Data Retention.
For detailed hardware and software requirements, as well as information on installability and conversion, refer to Software Announcement 203-095 , dated April 8, 2003.
In addition, for the most current support and related information for Tivoli Storage Management products, refer to the Tivoli Storage Manager Web site:
Additional information
Tivoli Storage Manager Extended Edition V5.2.2, available for download December 19, 2003, includes Tivoli Storage Manager for Data Retention and the corresponding V5.2.2 Archive API clients. To implement the new data retention capabilities, you need to install a new Tivoli Storage Manager Extended Edition server and then enable data retention protection. Once Tivoli Storage Manager for Data Retention is enabled on a Tivoli Storage Manager Extended Edition server, it cannot be disabled and all data stored on that Tivoli Storage Manager Extended Edition server will be subject to the data retention policies.
Limitations: Some of the Tivoli Storage Manager Extended Edition server management functions, which operate differently in a Tivoli Storage Manager Extended Edition and Tivoli Storage Manager for Data Retention environment, include:
- Import
- Server device class
- Client data policy modification
For more specific information, refer to the Tivoli Storage Manager Administrator's Guides, as listed in the Publications section of this announcement.
Performance considerations: Tivoli Storage Manager for Data Retention's performance will vary depending upon a customer's particular configuration, the client/server options, and customization.
Planning information
Direct customer support: Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the product announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.
Packaging
IBM Tivoli Storage Manager for Data Retention is distributed with:
- International Program License Agreement (Z125-3301)
- Tivoli Storage Manager Publications CD (SK3T-8176)
Note: IBM Tivoli Storage Manager Extended Edition V5.2.2 is a prerequisite for Tivoli Storage Manager for Data Retention. The CD media, included in the package for Tivoli Storage Manager Extended Edition, has the code for Tivoli Storage Manager for Data Retention.
Security, auditability, and control
Tivoli Storage Mgr for Data Retention uses the security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
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| Ordering information |
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Note: Tivoli Storage Manager Extended Edition is a prerequisite for Tivoli Storage Manager for Data Retention. For ordering information for Tivoli Storage Manager Extended Edition, refer to Software Announcement 203-095 , dated April 8, 2003.
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Licensed function Product group Product category title IBM Tivoli Storage Tivoli Storage Tivoli Previous Manager for Data Storage Offerings Retention
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.
Tivoli Storage Manager Data Retention V5.2.0
Entitled maintenance Media packs Part
offerings description description number
IBM Tivoli Storage Tiv Storage Mgr Data BJ0C1ML
Manager for Data Retentn English
Retention Processor International Windows
2000, Windows Server
2003 CD-ROM Digital
Disk -- ISO 9660
Standard
Tivoli Environment-Managed Licensing Model
The unique element of this model, introduced in 2000, is that pricing and licensing is based on what is managed (for example, clients, servers, and network devices), not on how the customer chooses to implement the technical facets of a Tivoli solution (for example, management servers, gateways, and endpoints).
Most IBM Tivoli products are priced on the Environment-Managed Licensing Model. Management capability for a certain environment is acquired for each Tivoli discipline required. The customer is free to implement any of the Tivoli Enterprise™ software components (Tivoli Management Region servers, gateways, or endpoints) in any quantity to best manage within the environment for which the discipline was acquired, without cost complications. As architecture changes, the customer's implementation can be altered as needed without affecting the licensing for the products acquired. This represents a significant change from the typical systems management licensing models that are based on purchasing the specific components and licensing them to specific systems.
A server is defined by its use in the environment, not by its role in a Tivoli solution. All servers in an environment are priced as servers, offering the flexibility to serve Tivoli applications from any system in the enterprise without any change in cost. Servers are licensed and priced corresponding to each installed processor to better correlate cost to value while offering a simple, scalable solution. In addition to traditional clients, other devices can be managed in a server/device model, including:
- Personal digital assistants (PDAs)
- Point-of-sale terminals (tills and cash registers)
- Automated teller machines (ATMs)
- Appliances
In the Environment-Managed Model, only the systems or devices managed require licensing.
The server definition has been updated since Value-Based Pricing was introduced in
February 2000, to recognize the convergence of RISC/UNIX® and Microsoft Windows/Intel™
technologies, to simplify the customer's licensing requirements, and to provide a smoother, more
scalable model. Servers are licensed and priced on a per-installed-processor basis. The pricing
and licensing does not differentiate between distributed server platforms or operating systems. It
is consistent for all distributed servers. For some products, this platform neutrality extends to
IBM 
zSeries and other host
servers as well.
For servers capable of physical partitioning, the licensing is based on the number of processors in the partition for the application managed. Note that this applies only to fixed partitions, not variable workload. This partitioning technique is the approach used with systems that have either multiple cards or multiple frames, each of which can be configured independently. For systems with virtual or logical partitions, licensing is required for all processors in the server. For clustered environments, the licensing is determined by the cumulative number of installed processors in each server in the cluster.
Terminology definitions
Client
A client is a client device.
Client device
A client device is a computer system that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, personal digital assistants, automated teller machines, point-of-sale terminals, tills and cash registers, and kiosks.
Partitions
A server's resources (CPU, memory, I/O, interconnects, and buses) may be divided according to the needs of the applications running on the server. This partitioning can be implemented with physical boundaries ("Physical Partitions") or logical boundaries ("Logical Partitions").
Physical Partitions are defined by a collection of processors dedicated to a workload. In this method, the partitions are divided along hardware boundaries and processors, and the I/O boards, memory, and interconnects are not shared.
Logical Partitions are defined by software rather than hardware and allocate a pool of processing resources to a collection of workloads. These partitions, while separated by software boundaries, share hardware components and run in one or more physical partitions.
Processor
A processor is a functional unit in a computer that interprets and executes instructions. A processor consists of at least an instruction control unit and an arithmetic and logic unit.
Server
A server is a computer system that executes requested procedures, commands, or applications to one or more clients and/or other devices over a network. Examples include, but are not limited to, file servers, print servers, mail servers, database servers, application servers, and Web servers.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In the cold and warm situations, a separate license for the backup copy is normally not required and typically no additional charge applies. In a "hot" backup situation, the customer needs to acquire another license or authorizations sufficient for that server. All programs running in backup mode must be under the customer's control, even if they are running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold
A copy of the program may be stored for backup purposes on a machine as long as the program has not been started. There is no additional charge for this copy.
Warm
A copy of the program may reside for backup purposes on a machine and is started, but is "idling," and is not doing any work of any kind. There is no additional charge for this copy.
Hot
A copy of the program may reside for backup purposes on a machine, and is doing work. However, this program must be ordered, and there is a charge for this copy.
"Doing work," includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files or transactions, maintaining a "heartbeat," active linking with another machine, program, database or other resource, and so on), the program is considered to be doing work in both the "warm" and "hot" situations and licenses must be purchased.
Tivoli Storage Management specific terms
- IBM Tivoli Storage Manager supports tape libraries up to, and including, 3 drives and 40 slots. To use tape libraries using more than 3 drives or 40 slots, you must acquire a proof of entitlement for IBM Tivoli Storage Manager Extended Edition.
- There is no mixing and matching of IBM Tivoli Storage Manager and IBM Tivoli Storage Manager Extended Edition at a site. The entire site must be at the IBM Tivoli Storage Manager Extended Edition level for licensing if any of the systems are at this level.
Product Web site
A complete list of products and licensing documents are available at the following Web site:
Pricing model examples
The general environment for the examples: The following customer network applies to the following example to enable the reader to see where products tend to manage something less than the entire environment.
Customer ABC has an environment with 100 distributed servers, as follows:
- One 8-way processor
- One 14-way processor
- One 24-way processor
The environment also includes 1,500 total clients.
IBM Tivoli Storage Manager example
Notes:
- No mixing or matching of IBM Tivoli Storage Manager and IBM Tivoli Storage Manager Extended Edition processor entitlements is permitted on servers residing at the same site. A site must have all Storage Management server processor entitlements at either the IBM Tivoli Storage Manager or IBM Tivoli Storage Manager Extended Edition level.
- Client entitlements (notebooks, desktops, technical workstations) for IBM Tivoli Storage Manager and IBM Tivoli Storage Manager Extended Edition are interchangeable.
Scenario: Customer ABC wants to implement Tivoli Storage Manager at their site.
The customer will require the following licensing.
Note: Tivoli Storage Manager Extended Edition is required as a prerequisite for Tivoli Storage Manager for Data Retention. Therefore, every processor that is licensed for Tivoli Storage Manager for Data Retention must also be licensed for Tivoli Storage Manager Extended Edition.
IBM Tivoli Storage Manager Extended Edition
Quantity Total
Systems in customer processors
managed environment required
8-way 1 8
14-way 1 14
24-way 1 24
Total Processors 46
IBM Tivoli Storage Manager for Data Retention
Quantity Total
Systems in customer processors
managed environment required
8-way 1 8
14-way 1 14
24-way 1 24
Total Processors 46
New licensees: Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
License transferability: Charge units are product specific and may not be transferred to another product.
Note:
There is no transferability in licensing between platforms for end-to-end products where pricing on
the IBM zSeries platform is
based on MSUs and pricing on other platform servers is per processor.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, recurs on an annual basis while your Passport Advantage Agreement remains in effect. New software purchases will initially include 12 full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include 12 full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per processor. To order for Passport Advantage, specify the desired part number and quantity.
Part
Description number
Tiv Storage Mgr Data Retentn Per E016ULL
Processor SW Maintenance Annual
Renewal
Tiv Storage Mgr Data Retentn D53JPLL
Processor Day Per Use-DAY, On
Off Capacity on Demand
Tiv Storage Mgr Data Retentn Per D53H2LL
Processor License & SW
Maintenance 12 Months
Tiv Storage Mgr Data Retentn Per D53H3LL
Processor SW Maintenance
Reinstatement 12 Months
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Part
Description number
Tiv Storage Mgr Data Retentn BJ0C1ML
Windows 2000, Windows Server 2003
V5.2.0
Note: The media in the media pack for Tivoli Storage Manager for Data Retention is the Tivoli Storage Manager publications CD. The code for Tivoli Storage Manager for Data Retention is on the CD for Tivoli Storage Manager Extended Edition, the prerequisite product for Tivoli Storage Manager for Data Retention.
Tivoli Storage Mgr for Data Retention is also available via Web download from Passport Advantage.
The Tivoli Storage Manager Media Packs in the right side of the tables below were announced on April 8, 2003, to become available on September 26, 2003. They were to add the Tivoli Data Warehouse code to the Tivoli Storage Manager Media Pack. They will now become generally available on January 16, 2004. The originally announced Media Packs will be obsoleted on February 16, 2004.
Tivoli Storage Manager V5.2.2
Originally
announced Media
Packs Part Media Packs Part
description number description number
IBM Tivoli BJ09KML IBM Tivoli BJ0AXML
Storage Manager Storage Manager
Multilingual (English Non-AP
International, Multilingual (English
French, International,
Spanish, French,
Brazilian Spanish,
Portuguese, Brazilian
German, Portuguese,
Italian,Korean, German,
Chinese -- Italian)
Simplified,
Japanese,
Chinese --
Traditional)
Originally
announced Media
Packs Part Media Packs Part
description number description number
IBM Tivoli BJ0ARML
Storage Manager
AP
Multilingual (English
International,
Korean, Chinese
-- Simplified,
Japanese,
Chinese --
Traditional)
Tivoli Storage Manager Extended Edition V5.2.2
Originally
announced Media
Packs Part Media Packs Part
description number description number
IBM Tivoli BJ09QML IBM Tivoli BJ0AVML
Storage Manager Storage Manager
Extended Extended
Edition Edition Non-AP
Multilingual (English Multilingual (English
International, International,
French, French,
Spanish, Spanish,
Brazilian Brazilian
Portuguese, Portuguese,
German, German,
Italian, Italian)
Korean, Chinese
-- Simplified,
Japanese,
Chinese --
Traditional)
IBM Tivoli BJ0ATML
Storage Manager
Extended
Edition AP
Multilingual (English
International,
Korean, Chinese
-- Simplified,
Japanese,
Chinese --
Traditional)
AP = Asia Pacific
Software Maintenance
Software Maintenance is included with each product authorization acquired. Software Maintenance provides an easy and effective way by which you have access, during the coverage period, to eligible new versions and releases and to remote technical support for your covered products.
The technical support included in Software Maintenance provides remote support during normal business hours in your country or location as well as access to escalation management 24 hours a day, 7 days a week, for mission-critical (Severity 1) problems.
With Software Maintenance, you receive the following technical support benefits:
- Telephone access and/or electronic access via the Web to an IBM Customer Support Center.
- Support for routine, short duration installation and usage (how-to) questions, and code-related problems.
- Support during normal country business hours, namely prime shift hours, Monday through Friday, excluding national or statutory holidays.
- Support for mission-critical (Severity 1) problems during non-prime shift hours, namely all hours outside normal country business hours including national and/or statutory holidays.
- Two-hour response time objective during prime shift for voice and electronic submission. The response objective for critical/emergency problems during offshift is also two hours.
- Access to hints, tips, and frequently asked questions.
- Access to escalation management 24 hours a day, 7 days a week.
- Open Authorized Technical Caller list to submit problems to IBM Support Centers on your behalf. Open to any number of technical specialists within your IS organization. Each caller must be registered through the IBM problem submission Web site in order to submit problems. Problem submission is handled by the Site Technical Contact as listed on the Passport Advantage enrollment form.
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eCare for Software is an initiative designed to enhance your electronic support experience by
providing the following advantages:
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Single view of IBM distributed software that includes easy/integrated access to the following
information and functions:
- Marketing
- Technical
- Developer
- Business Partner
- IBM Services
- Downloads
- Comprehensive electronic (via the Web) self-help capabilities available 24 hours a day, 7 days a week.
- Advanced search capabilities.
- A single interface to the IBM problem submission/management system for IBM distributed software.
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Single view of IBM distributed software that includes easy/integrated access to the following
information and functions:
Software Maintenance renewals offer you favorable pricing to continue your coverage without interruption. Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and for related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include 12 full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include 12 full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the
IBM Software Maintenance Handbook for specific terms relating to, and a
more complete description of, technical support provided through Software
Maintenance.
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| Terms and conditions |
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Agreement: For orders under Passport Advantage: IBM International Program License Agreement (IPLA), IBM International Passport Advantage Agreement (PAA), and an IBM International Passport Advantage Agreement Enrollment Form.
Transferable: Yes, except for programs acquired at a discount or allowance.
Limited warranty applies: Yes
Guarantee: 30 day money-back guarantee applies the first time you license the IBM product.
Usage restriction: Yes. Usage is limited to the quantity of processors licensed.
Volume Offering (IVO): No
Upgrade Protection applies: Covered as long as Software Maintenance is in effect.
Educational allowance available
Part number fulfillment: No. Special education prices are available for qualified customers through Passport Advantage.
Licensed program materials availability
- Restricted materials of IBM: None
- Non-restricted source materials: None
- Object Code Only (OCO): All
Maintenance applies
Software Maintenance under Passport Advantage: Yes
Complementary introductory support: Not available
Software Maintenance and end of support (EOS): Software Maintenance for an IBM Tivoli program is one year from the date IBM or your Business Partner makes the program available to you.
EOS for programs or versions/releases of programs will be announced 12 months prior to the effective date.
Software Maintenance for IBM Tivoli products and Passport Advantage
Support Center applies: Yes. Access is available through the IBM Support Center, 800-IBM-SERV (426-7378).
Support Web site for problem reporting:
APAR mailing address:
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IBM Tivoli Systems
11400 Burnet Road
Austin, TX 78758
U.S.A.
Attention: Product Development
IBM Operational Support Services — Support Line: No
IBM Software Support Guide Web site: A document which provides guidelines and reference materials for IBM service and support.
Product Web site: A complete list of products and licensing documents is available at the following Web site:
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| Prices |
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968).
Passport Advantage
For Passport Advantage information and charges, contact your IBM Marketing Representative or authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:
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| IBM Electronic Services |
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IBM Global Services has transformed its delivery of hardware and software support services to put
you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution
that provides you with an exclusive, no additional charge enhancement to the service and support on
the IBM . You should benefit
from greater system availability due to faster problem resolution and pre-emptive monitoring. IBM
Electronic Services is comprised of two separate but complementary elements: IBM Electronic
Services news page and IBM Electronic Service Agent™.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is no additional charge software that resides on your IBM system. It is designed to
proactively monitor events and transmit system inventory information to IBM on a periodic
customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware
error logs, and performance information. If the server is under a current IBM maintenance service
agreement or within the IBM warranty period, the Service Agent automatically reports hardware
problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service
that maintains higher system availability and performance. In addition, information collected
through the Service Agent will be made available to IBM service support representatives when they
are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit:
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| Order now |
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: ibm_direct@vnet.ibm.com
Mail: The Americas Call Centers
Dept. YE001
P.O. Box 2690
Atlanta, GA 30301-2690
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
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