IBM WebSphere Business Integration Collaborations restructuring
IBM United States Software Announcement 203-329December 9, 2003
 ENUS203-329.PDF (49KB)
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At a glance
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| At a glance |
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Existing collaboration business processes are being consolidated into groups to be sold under per-establishment terms and conditions. These changes benefit existing and new collaborations customers by:
- Making it easier and simpler to identify answers to business process integration challenges
- Removing restrictive terms and conditions
- Providing access to a wider variety of interrelated collaborations for no additional cost
- Entitling existing collaborations customers to all of the other collaborations within their relevant grouping
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| Overview |
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Businesses require process integration that can solve the specific problems that face their company. To address this need, IBM delivers targeted solutions within the WebSphere® Business Integration family. WebSphere Business Integration Collaborations are solution-specific, predefined, customizable business process templates that can help you jump-start your business integration project.
IBM is simplifying and streamlining its portfolio of collaborations by consolidating them into functional groups and simplifying terms and conditions for their use. In the past, it was sometimes difficult for customers to find the right individual collaboration or combination of collaborations from a long list of options and then pay for each instance of the collaboration they used along with an additional fee for connecting extra applications into the collaboration. Customers are now able to identify a business process integration problem they are trying to solve, select a group of industry-specific or cross-industry collaborations that address this problem, and then use any or all the collaborations in this group an unlimited number of times, with an unlimited number of connected applications, on an unlimited number of processors within their establishment (refer to the Terms and conditions section for definition of per-establishment).
For existing collaborations customers, license to an individual per-instance collaboration now entitles customers to use all of the collaborations contained in the relevant new group.
While collaborations are not intended to be used out of the box, they can substantially enhance an
integration project by delivering most of the necessary code for a variety of business processes.
Using collaborations can help companies accelerate their integration projects and take advantage of
IBM's rich best practices knowledge.
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| Key prerequisites |
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IBM WebSphere InterChange Server V4.2.0, V4.2.1, or V4.2.2.
For details, refer to the Hardware requirements and Software requirements sections.
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| Planned availability date |
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December 19, 2003 (electronic
software delivery)
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| Description |
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IBM WebSphere Business Integration Collaborations for Procurement V1.0 combines the following existing collaborations and allows usage on a per-establishment basis:
- IBM WebSphere Business Integration Collaboration for BOM Manager V6.0
- IBM WebSphere Business Integration Collaboration for Inventory Level Manager V6.0
- IBM WebSphere Business Integration Collaboration for Inventory Movement V5.0
- IBM WebSphere Business Integration Collaboration for Purchasing V5.0
- IBM WebSphere Business Integration Collaboration for Vendor Manager V5.0
This collaboration group provides templates for synchronizing a variety of information related to procurement with relevant enterprise application systems, usually:
- Enterprise Resource Planning (ERP)
- Customer Interaction Management (CIM)
- Supply Chain Management (SCM) systems
IBM WebSphere Business Integration Collaborations for Customer Relationship Management V1.0 combines the following existing collaborations and allows usage on a per-establishment basis:
- IBM WebSphere Business Integration Collaboration for Contact Manager V5.0
- IBM WebSphere Business Integration Collaboration for Contract Sync V6.0
- IBM WebSphere Business Integration Collaboration for Customer Credit Manager V5.0
- IBM WebSphere Business Integration Collaboration for Customer Manager V6.0
- IBM WebSphere Business Integration Collaboration for Installed Product V7.0
- IBM WebSphere Business Integration Collaboration for Billing Inquiry V3.0
- IBM WebSphere Business Integration Collaboration for Vendor Manager V5.0
This collaboration group provides templates for synchronizing a variety of information related to customer relationship management with relevant enterprise application systems, usually:
- ERP
- CIM systems
IBM WebSphere Business Integration Collaborations for Financials and Human Resources V1.0 combines the following existing collaborations and allows usage on a per-establishment basis:
- IBM WebSphere Business Integration Collaboration for AR Invoice Sync V5.0
- IBM WebSphere Business Integration Collaboration for Department Manager V5.0
- IBM WebSphere Business Integration Collaboration for Employee Manager V5.0
- IBM WebSphere Business Integration Collaboration for GL Movement V5.0
- IBM WebSphere Business Integration Collaboration for Invoice Generation V7.0
This collaboration group provides templates for synchronizing a variety of financials and human resources information between relevant back-end ERP systems, usually:
- Financials
- Human Resources (HR)
IBM WebSphere Business Integration Collaborations for Order Management V1.0 combines the following existing collaborations and allows usage on a per-establishment basis:
- IBM WebSphere Business Integration Collaboration for ATP to Sales Order V4.0
- IBM WebSphere Business Integration Collaboration for Available To Promise V4.0
- IBM WebSphere Business Integration Collaboration for Item Manager V7.0
- IBM WebSphere Business Integration Collaboration for Price List Manager V5.0
- IBM WebSphere Business Integration Collaboration for Sales Order Processing V6.0
- IBM WebSphere Business Integration Collaboration for Order Billing Status V5.0
- IBM WebSphere Business Integration Collaboration for Order Delivery Status V5.0
- IBM WebSphere Business Integration Collaboration for Order Status V5.0
- IBM WebSphere Business Integration Collaboration for Return Billing Status V5.0
- IBM WebSphere Business Integration Collaboration for Return Delivery Status V5.0
- IBM WebSphere Business Integration Collaboration for Return Status V5.0
- IBM WebSphere Business Integration Collaboration for Contact Manager V5.0
- IBM WebSphere Business Integration Collaboration for Customer Manager V6.0
- IBM WebSphere Business Integration Collaboration for Trading Partner Order Management V4.0
This collaboration group provides templates for synchronizing a variety of information related to order management processes with relevant enterprise application systems, usually:
- ERP — Sales and Distribution, Warehouse Management, Billing
- Financial
- CIM systems — Quote Management, Order Entry, Order Status
IBM WebSphere Business Integration Collaborations for Life Insurance V1.0 combines the following existing collaborations and allows usage on a per-establishment basis:
- IBM WebSphere Business Integration Collaboration for Traditional Life Policy Addition V1.1.2
- IBM WebSphere Business Integration Collaboration for Partial Withdrawal Surrender Quote V1.1.2
These collaborations allow the insurance company to quickly process and respond to the user request for a new policy, check records, determine the appropriate response, and notify a client who has requested a partial surrender of value from an existing life policy.
IBM WebSphere Business Integration Collaborations for Property and Casualty Insurance V1.0 combines the following existing collaborations and allows usage on a per-establishment basis:
- IBM WebSphere Business Integration Collaboration for Homeowner First Loss V1.1.2
- IBM WebSphere Business Integration Collaboration for Personal Articles Coverage Quote V1.1.2
These collaborations allow the insurance company to quickly:
- Generate a notice of claim and provide a relevant response when a client wishes to submit an initial notice of loss against an existing homeowner's policy
- Determine the appropriate coverage quote and response when a client wishes to obtain a quote on coverage for a personal article or articles
IBM WebSphere Business Integration Collaborations for Telecommunications V1.0 combines the following existing collaborations and allows usage on a per-establishment basis:
- IBM WebSphere Business Integration Collaboration for Product Development and Retirement V1.2
- IBM WebSphere Business Integration Collaboration for Customer Order Handling V1.2
- IBM WebSphere Business Integration Collaboration for Customer Service Configuration and Activation V1.2
- IBM WebSphere Business Integration Collaboration for Resource Provisioning and Allocation V1.2
- IBM WebSphere Business Integration Collaboration for Customer Billing Management
- IBM WebSphere Business Integration Collaboration for Customer Problem Handling V1.2
- IBM WebSphere Business Integration Collaboration for Fault Resolution V1.2
- IBM WebSphere Business Integration Collaboration for Service Usage V1.2
- IBM WebSphere Business Integration Collaboration for Service Order Management V4.0
- IBM WebSphere Business Integration Collaboration for Product Catalog V4.0
- IBM WebSphere Business Integration Collaboration for Customer Account Manager V4.0
These collaborations address an assortment of common business processes associated with fulfillment, assurance, billing, and product lifecycle management within the telecommunications industry.
IBM WebSphere Business Integration Collaborations for UCCnet Item Synchronization V4.3.1 now allows usage on a per-establishment basis. These collaborations synchronize item information in support of UCCnet standards, helping to maintain the consistency of supplier item information in UCCnet and helping the supplier ensure the information is kept current with the most recent data in the supplier's application. The supplier can also communicate new or changed item information to subscribing trading partners in UCCnet.
IBM WebSphere Business Integration Collaborations for UCCnet Message Manager V4.3.1 now allows usage on a per-establishment basis. These collaborations help with sending and receiving messages to and from UCCnet. The collaborations iterate through a UCCnet message, separating each instance of an item publication, and sending each through processing. If the UCCnet message does not contain item publications, the message is searched for item and message errors sent from UCCnet. Any error found is logged and processing stops for that message.
IBM WebSphere Business Integration Collaborations for Product Information Management V1.0.1 now allows usage on a per-establishment basis. These collaborations assist with sending and receiving messages to and from the UCCnet directory, storing and retrieving item data, and publishing approved data to other systems. They can reduce operational costs and errors, increase sales by providing the accurate, timely data needed for educated business decisions, and increase market share by accelerating product-to-retail shelf cycles.
IBM WebSphere Business Integration Collaborations for HIPAA Transactions V1.1.1 now allows usage on a per-establishment basis. These collaborations help payers in the healthcare industry meet mandates proscribed by HIPAA (United States' Health Insurance Portability and Accountability Act of 1996). Benefits include functionality that addresses the HIPAA standards, and that helps companies address privacy and security issues for protected health information, connecting disparate payer/provider system networks, and reducing claims processing costs.
IBM WebSphere Business Integration Collaborations for Healthcare V1.0 now allows usage on a per-establishment basis. These collaborations enable healthcare companies to integrate business support systems and operations support systems, rapidly providing new services to their staff. The offering helps automate static compliance reporting, along with patient electronic medical record (EMR) and cascading orders. When used in conjunction with the WebSphere Business Integration Adapter for Healthcare Protocols data handler, these collaborations enable integration to a best-of-breed solution with existing Health Level Seven (HL7) enabled legacy systems.
IBM WebSphere Business Integration Collaboration Foundation V5.0 now allows usage on a per-establishment basis. This collaboration speeds the development of custom, user-defined collaborations by providing a base template containing common business logic operations performed on business objects such as synchronization, data access, filtering, exception handling, and data piping (movement of data from one application to another).
For a complete list of Collaborations assets, visit:
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| Reference information |
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Refer to Software Announcement 203-060 , dated March 4, 2003.
Refer to Software Announcement 203-187 , dated July 29, 2003.
Refer to Software Announcement 203-327 , dated December 9, 2003.
Trademarks
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| Offering information |
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Product information is available through the Offering Information Web site at:
and through the Passport Advantage® Web site at:
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| Publications |
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No publications are shipped with these products.
The documentation is made available via the Web as Eclipse document plug-ins, to be viewed with the IBM WebSphere® Help System. The IBM WebSphere Help System is a standalone viewer that provides a graphical user interface for navigating and searching the product documentation. The help system can be downloaded from:
For each industry or cross-industry solution, the following publications are available as Eclipse document plug-ins and PDF (for some solutions) documents:
- Release Notes
- Installation Guide
- Solution Overview
- Implementation or Development Guide (if applicable to the industry solution)
- Collaboration and Business Object reference information
The following Web site contains the complete set of documentation, including available translations:
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| Technical information |
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Specified operating environment
Hardware requirements
There are no specific hardware requirements for the WebSphere Business Integration Collaborations.
For the hardware requirements for your specific version of WebSphere InterChange Server, refer to the Hardware requirements section of the announcement letter for your server.
- For V4.2.2, refer to Software Announcement 203-327 , dated December 9, 2003, IBM WebSphere InterChange Server V4.2.2, IBM WebSphere Business Integration Toolset V4.2.2, and IBM WebSphere Business Integration Collaborations V4.5
- For V4.2.1, refer to Software Announcement 203-187 , dated July 29, 2003, IBM WebSphere InterChange Server V4.2.1 and IBM WebSphere Business Integration Toolset V4.2.1
- For V4.2.0, refer to Software Announcement 203-060 , dated March 4, 2003, IBM WebSphere InterChange Server V4.2, IBM WebSphere Business Integration Toolset V4.2, and IBM WebSphere Business Integrations Collaborations
Software requirements
All WebSphere Business Integration Collaborations require WebSphere InterChange Server V4.2.0, V4.2.1, or V4.2.2. Refer to the Software requirements section for the respective WebSphere InterChange Server announcement listed in the Hardware requirements section.
Specific software and IBM WebSphere Business Integration Adapter requirements for IBM WebSphere Business Integration Collaborations are listed in the following table:
Collaboration group Adapters and software
HIPAA Adapter for JDBC
Transactions
Healthcare Adapter for WebSphere MQ Workflow,
Adapter for Healthcare Protocols,
IBM WebSphere MQ Workflow V3.4
UCCnet Item Adapter for JText,
Synchronization Adapter for WebSphere MQ
UCCnet Message Adapter for WebSphere MQ Workflow,
Manager Adapter for eMail,
Adapter for JDBC,
Adapter for Trading Partner
Interchange (included in each of
the following: TPI Solo, TPI
On-Ramp, or TPI for Trading
Networks),
Adapter for iSoft Peer to Peer
Agent (included in iSoft Peer to
Peer Agent Express, Advanced, or
Enterprise)
Planning information
Customer responsibilities: It is strongly recommended that IBM WebSphere Business Integration Software Services or Business Partners be used to assist in the installation, design, implementation, and maintenance of the IBM WebSphere InterChange Server solution.
To implement an IBM WebSphere InterChange Server solution, the following skills are required:
- Ability to install, configure, and troubleshoot IBM WebSphere InterChange Server components including WebSphere MQ, DB2®, Oracle, or SQLServer databases. Some network awareness is also required.
- Java™ programming knowledge.
- Some SQL experience and basic understanding of relational databases and SQL statements, triggers, and stored procedures.
- Thorough understanding of specific packaged applications or client legacy applications to be managed.
- Thorough understanding of the IBM WebSphere InterChange Server solution.
Customers should take full advantage of the educational program provided for the IBM WebSphere InterChange Server solution.
Direct customer support: Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.
Packaging: This is a Passport Advantage offering for electronic distribution only.
Security, auditability, and control
IBM WebSphere Business Integration Collaborations use the security and auditability features of the system on which the products are installed.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Product information
Licensed function title Product group Product category IBM WebSphere BI WebSphere Business WebSphere Business Collaborations for Integration Integration Procurement IBM WebSphere BI WebSphere Business WebSphere Business Collaborations for Integration Integration Healthcare IBM WebSphere BI WebSphere Business WebSphere Business Collaborations for Integration Integration Life Insurance IBM WebSphere BI WebSphere Business WebSphere Business Collaborations for Integration Integration Property and Casualty Insurance IBM WebSphere BI WebSphere Business WebSphere Business Collaborations for Integration Integration HIPAA Transactions IBM WebSphere BI WebSphere Business WebSphere Business Collaborations for Integration Integration Telecommunications IBM WebSphere BI WebSphere Business WebSphere Business Collaborations for Integration Integration UCCnet Message Manager IBM WebSphere BI WebSphere Business WebSphere Business Collaborations for Integration Integration UCCnet Item Synchronization IBM WebSphere BI WebSphere Business WebSphere Business Collaborations for Integration Integration Product Information Management IBM WebSphere BI WebSphere Business WebSphere Business Collaborations for Integration Integration Customer Relationship Management IBM WebSphere BI WebSphere Business WebSphere Business Collaborations for Integration Integration Financials and HR IBM WebSphere BI WebSphere Business WebSphere Business Collaborations for Integration Integration Order Management IBM WebSphere BI WebSphere Business WebSphere Business Collaboration Integration Integration Foundation
Per Establishment — You are permitted to install and use any and all of the Collaborations included in the Group on an unlimited number of servers, which are owned or leased by you and which are located at a single physical site, including the surrounding campus and satellite offices.
Passport Advantage licensing
IBM WebSphere BI Collaboration Foundation
Program name/Description Part number WBI Collab Foundation E016SLL Establishment SW Maintenance Annual Renewal WBI Collab Foundation D53GWLL Establishment License & SW Maintenance 12 Months WBI Collab Foundation D53GXLL Establishment SW Maintenance Reinstatement 12 Months
IBM WebSphere BI Collaborations for Customer Relationship Management
Program name/Description Part number WBI Collabs Cstmr Rel Mgt E016DLL Establishment SW Maintenance Annual Renewal WBI Collabs Cstmr Rel Mgt D53G2LL Establishment License & SW Maintenance 12 Months WBI Collabs Cstmr Rel Mgt D53G3LL Establishment SW Maintenance Reinstatement 12 Mon
IBM WebSphere BI Collaborations for Financials and HR
Program name/Description Part number WBI Collabs Finc Human Res E016ELL Establishment SW Maintenance Annual Renewal WBI Collabs Finc Human Res D53G4LL Establishment License & SW Maintenance 12 Months WBI Collabs Finc Human Res D53G5LL Establishment SW Maintenance Reinstatement 12 M
IBM WebSphere BI Collaborations for HIPAA Transactions
Program name/Description Part number WBI Collabs HIPAA Trans E016JLL Establishment SW Maintenance Annual Renewal WBI Collabs HIPAA Trans D53GELL Establishment License & SW Maintenance 12 Months WBI Collabs HIPAA Trans D53GFLL Establishment SW Maintenance Reinstatement 12 Mont
IBM WebSphere BI Collaborations for Healthcare
Program name/Description Part number WBI Collabs Healthcare E016KLL Establishment SW Maintenance Annual Renewal WBI Collabs Healthcare D53GGLL Establishment License & SW Maintenance 12 Months WBI Collabs Healthcare D53GHLL Establishment SW Maintenance Reinstatement 12 Months
IBM WebSphere BI Collaborations for Life Insurance
Program name/Description Part number WBI Collabs Life Insurance E016GLL Establishment SW Maintenance Annual Renewal WBI Collabs Life Insurance D53G8LL Establishment License & SW Maintenance 12 Months WBI Collabs Life Insurance D53G9LL Establishment SW Maintenance Reinstatement 12 M
IBM WebSphere BI Collaborations for Order Management
Program name/Description Part number WBI Collabs Order Management E016FLL Establishment SW Maintenance Annual Renewal WBI Collabs Order Management D53G6LL Establishment License & SW Maintenance 12 Mon WBI Collabs Order Management D53G7LL Establishment SW Maintenance Reinstatement 12
IBM WebSphere BI Collaborations for Procurement
Program name/Description Part number WBI Collabs Procurement E016CLL Establishment SW Maintenance Annual Renewal WBI Collabs Procurement D53G0LL Establishment License & SW Maintenance 12 Months WBI Collabs Procurement D53G1LL Establishment SW Maintenance Reinstatement 12 Mont
IBM WebSphere BI Collaborations for Product Information Management
Program name/Description Part number WBI Collabs Product Info Mgt D53GSLL Establishment License & SW Maintenance 12 Mon WBI Collabs Product Info Mgt D53GTLL Establishment SW Maintenance Reinstatement 12 WBI Collabs Product Info Mgt E016QLL Establishment SW Maintenance Annual Renewal
IBM WebSphere BI Collaborations for Property and Casualty Insurance
Program name/Description Part number WBI Collabs Property Cas Ins E016HLL Establishment SW Maintenance Annual Renewal WBI Collabs Property Cas Ins D53GALL Establishment License & SW Maintenance 12 Mon WBI Collabs Property Cas Ins D53GBLL Establishment SW Maintenance Reinstatement 12
IBM WebSphere BI Collaborations for Telecommunications
Program name/Description Part number WBI Collabs Telecom E016ILL Establishment SW Maintenance Annual Renewal WBI Collabs Telecom D53GCLL Establishment License & SW Maintenance 12 Months WBI Collabs Telecom D53GDLL Establishment SW Maintenance Reinstatement 12 Months
IBM WebSphere BI Collaborations for UCCnet Item Synchronization
Program name/Description Part number WBI Collabs UCCnet Item Sync E016LLL Establishment SW Maintenance Annual Renewal WBI Collabs UCCnet Item Sync D53GILL Establishment License & SW Maintenance 12 Mon WBI Collabs UCCnet Item Sync D53GJLL Establishment SW Maintenance Reinstatement 12
IBM WebSphere BI Collaborations for UCCnet Message Manager
Program name/Description Part number WBI Collabs UCCnet Message E016PLL Establishment SW Maintenance Annual Renewal WBI Collabs UCCnet Message D53GQLL Establishment License & SW Maintenance 12 Months WBI Collabs UCCnet Message D53GRLL Establishment SW Maintenance Reinstatement 12 M
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| Terms and conditions |
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These products are available only via Passport Advantage, electronic software delivery.
Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoE) are required for all authorized use.
You are permitted to install and use any and all of the collaborations included in the group on an unlimited number of servers, which are owned or leased by you and which are located at a single physical site, including the surrounding campus and satellite offices.
License information form numbers
Program Program Form name number number IBM WebSphere BI 5724-H53 L-JBRL-5S7RAT Collaborations for Procurement IBM WebSphere BI 5724-H61 L-JBRL-5S7RLS Collaborations for Healthcare IBM WebSphere BI 5724-H57 L-JBRL-5S7RHR Collaborations Life Insurance IBM WebSphere BI 5724-H58 L-JBRL-5S7RJH Collabs Property Casualty Ins IBM WebSphere BI 5724-H60 L-JBRL-5S7RL4 Collabs for HIPAA Transactions IBM WebSphere BI 5724-H59 L-JBRL-5S7RKA Collaborations for Telecom IBM WebSphere BI 5724-H63 L-JBRL-5S7RMR Collabs for UCCnet Message Mgr IBM WebSphere BI 5724-H62 L-JBRL-5S7RMC Collabs for UCCnet Item Sync IBM WebSphere BI 5724-H64 L-JBRL-5S7RNA Collabs for Product Info Mgt IBM WebSphere BI 5724-H54 L-JBRL-5S7RFU Collabs Cust Rel Mgmt IBM WebSphere BI 5724-H55 L-JBRL-5S7RGB Collaborations Financials HR IBM WebSphere BI 5724-H56 L-JBRL-5S7RH8 Collaborations for Order Mgt IBM WebSphere BI 5724-H68 L-JBRL-5S7RQE Collaboration Foundation
Limited warranty applies: Yes
Warranty: These programs have warranty for a minimum of one year from acquisition from IBM or authorized Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information, FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at their leisure.
Program Technical Support: Technical Support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This Technical Support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM Representative or Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.
Copy and use on home/portable computer
Copy and use on
Product home/portable
name computer?
IBM WebSphere BI Collaborations No
for Procurement
IBM WebSphere BI Collaborations No
for Healthcare
IBM WebSphere BI Collaborations No
Life Insurance
IBM WebSphere BI Collabs No
Property Casualty Ins
IBM WebSphere BI Collabs for No
HIPAA Transactions
IBM WebSphere BI Collaborations No
for Telecom
IBM WebSphere BI Collabs for No
UCCnet Message Mgr
IBM WebSphere BI Collabs for No
UCCnet Item Sync
IBM WebSphere BI Collabs for No
Product Info Mgt
IBM WebSphere BI Collabs Cust No
Rel Mgmt
IBM WebSphere BI Collaborations No
Financials HR
IBM WebSphere BI Collaborations No
for Order Mgt
IBM WebSphere BI Collaboration No
Foundation
Volume orders (IVO): No
Passport Advantage applies: Yes and through the Passport Advantage Web site at:
Software Maintenance applies: Yes
Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.
IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.
While your Software Maintenance is in effect, IBM provides you assistance for your (1) routine, short duration installation and usage (how-to) questions; and (2) code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at:
Software Maintenance does not include assistance for (1) the design and development of applications, (2) your use of programs in other than their specified operating environment, or (3) failures caused by products for which IBM is not responsible under this agreement.
For more information about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at:
IBM Operational Support Services — Support Line: No
iSeries™ software subscription applies: No
Educational allowance available:
Not applicable
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| IBM Electronic Services |
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IBM Global Services has transformed its delivery of hardware and software support services to put
you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution
that provides you with an exclusive, no-additional-charge enhancement to the service and support on
the IBM 
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from greater system availability due to faster problem resolution and pre-emptive monitoring. IBM
Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services
news page and IBM Electronic Service Agent™.
IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The IBM Electronic Service Agent is no-additional-charge software that resides on your IBM system. It is designed to
proactively monitor events and transmit system inventory information to IBM on a periodic
customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware
error logs, and performance information. If the server is under a current IBM maintenance service
agreement or within the IBM warranty period, the Service Agent automatically reports hardware
problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service
that maintains higher system availability and performance. In addition, information collected
through the Service Agent will be made available to IBM service support representatives when they
are helping answer your questions or diagnosing problems.
To learn how IBM Electronic Services can work for you, visit:
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| Prices |
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Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:
To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968).
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IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Trademarks
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