IBM United States
Software Announcement 203-258
September 30, 2003

IBM WebSphere MQ Express V5.3 simplifies access to your business information, wherever it may be

 ENUS203-258.PDF (55KB)

At a glance

A fast and proven on-ramp for simple application-to-application connectivity

  • Reduces the need for complex communications programming
  • Runs on Windows and Linux platforms
  • Easy to install, use, and manage
  • Assured delivery of messages
  • Asynchronous communications improve system availability and throughput
  • Security through the Secure Sockets Layer (SSL) protocol
  • Tools for managing clusters of systems
  • Animated product tour describes function and capabilities
  • File Transfer utility enables immediate productivity

For ordering, contact:

Your IBM representative or the Americas Call Centers at 800-IBM-CALL (Reference: YE001).


WebSphere® MQ Express V5.3 builds on the success of WebSphere MQ, the market-leading provider of message-oriented-middleware (MOM) software for application connectivity.

Connects applications reliably and affordably

  • Connects nearly everything to almost anything, reducing IT complexity
  • Provides IBM's industry-leading messaging middleware at an affordable price

Fast installation and deployment

  • Quick and easy to install: gets you up and running in minutes
  • In production within hours, without specialist training
  • Tutorials provide simple guides to help you

Scalable and flexible for growth

  • Seamlessly grow your software as your business needs evolve
  • Compatible with WebSphere MQ on more than 35 platforms
  • Portfolio of product extensions deliver additional capabilities fast

Speeds solution development and reduces support costs

  • Simplifies networking interfaces, cuts development time, enables design and code reuse
  • More than 3,000 certified WebSphere MQ professionals

Supports key platforms with the industry's de facto messaging standard

  • Microsoft™ Windows™ and Linux.
  • Connects to WebSphere MQ; according to WinterGreen, four out of five customers who buy inter-application messaging choose WebSphere MQ. Source: WinterGreen Research, Inc. report "Message Oriented Middleware (MOM) Software Market Strategies, Opportunities, and Forecasts, 2003 to 2008," published May 2003.

Key prerequisites

Any hardware capable of running the appropriate operating system, as described in the Technical information section.

Planned availability dates

  • October 31, 2003 (electronic software delivery)
  • November 28, 2003 (media)


WebSphere MQ Express provides secure, transaction-oriented connectivity for most types of applications (IBM, home-grown, and established software packages like SAP and Oracle) by passing data (information packets) as messages between your business applications. It prevents the loss of data by using message queuing and transactional transport facilities. You don't have to write complex integration code or migrate your data into the WebSphere MQ Express network; just use your data from where it currently exists.

WebSphere MQ Express enables applications to talk to each other across a network of unlike components (processors, operating systems, subsystems, and communication protocols) by using simple and consistent APIs.

Why MQ? MQ means messaging and queuing.

  • Messaging means that programs communicate by sending each other data in messages rather than by calling each other directly.
  • Queuing means that the messages are placed on queues in storage, so that programs can run independently of each other, at different speeds and times, in different locations, and without having a logical connection between them.

A real-life analogy

Think of WebSphere MQ Express as being like the perfect postal service. It delivers all different kinds of packages to the correct address anywhere in the world, without ever losing a package. Packages can be anything from a large set of books to something as simple as a postcard. Messages are the WebSphere MQ Express equivalent of these postal packages and just like the perfect mail service, WebSphere MQ Express assures that they will be delivered once (and only once) to the correct destination.

With MQ, you put whatever you want into a message — a text document, a spreadsheet, an inventory, a receipt, a picture — and place the message in a queue (the WebSphere MQ Express equivalent of the mailbox). WebSphere MQ Express collects your message and places it in the recipient's queue, ready for when the receiver is ready to deal with it. It's as simple as that. There's no need for the receiving program to be running when you send your message(s). In fact, WebSphere MQ Express can even start the receiving program when the first message arrives (which is a bit like the mailman ringing the door bell after placing your mail in your mailbox).

Of course, WebSphere MQ Express can do many other things, but the fundamental principals are very simple: reliable, assured, time-independent delivery of messages so that your business information is available when you want it, where you want it.


Designed to meet the needs of mid-market businesses, WebSphere MQ Express combines the power and function of industry-leading business integration middleware with a smaller investment for a low-risk, affordable entry to e-business.

By integrating applications that you rely on, information can flow easily around your organization and to your business partners and customers. With WebSphere MQ Express, computers and applications within your organization can communicate — quickly, reliably, and seamlessly.

Integrated offering for new e-business projects

As complex as it may seem, the task of integration can be greatly simplified by using open, standards-based middleware that integrates diverse systems and solutions. And as business needs change, a well-integrated infrastructure can make you flexible enough to adapt to changing business requirements and to accommodate multiple, complex technologies as the needs require. Connecting applications and sharing business information quickly is the foundation on which successful business integration is built. In the e-business on demand™ era, the need for integrated technologies is key.

Simplified application connectivity

Without dedicated application connectivity software, sharing business information between applications can be difficult at best or even impossible. The applications that you use to run your business may come from a number of different sources, both from within your company and from outside vendors. These applications can produce information in a variety of different formats that may be incompatible or running on different computers.

Business information can be moved safely and securely to wherever you need it within or outside your business without writing complex networking code. Not only does this speed up development time for integration projects and new application development, but it can also make your business information more widely available within your company and greatly reduce the time to integrate further applications in the future.

If you need to move applications or data to different computers, for example, to help with load-balancing, you can do so without changing your applications, further reducing the cost of running and maintaining your business software.

Powerful development facilities

WebSphere MQ Express simplifies your integration tasks by providing a functionally rich yet easy-to-use application development interface that removes the data movement and storage logic from the application, allowing you to focus on the business logic.

By using either the Java™ Message Service (JMS) or the WebSphere MQ API (the MQI), you can concentrate on what is most important to you — the business logic — by allowing WebSphere MQ Express to manage the storing and moving of your data.

Easy to install and use

WebSphere MQ Express is easy to install and simple to use. You can benefit from its powerful application connectivity capabilities without specialist training or knowledge.

WebSphere MQ Express includes the following ease-of-use features:

  • Rapid and simple installation
    • Installed in a very short time, you can be up and running with WebSphere MQ Express in just a few hours.
    • A wizard guides you through installation and initial setup so that within a very short time you will have a WebSphere MQ Express configuration ready to work.
  • Productivity out-of-the-box
    • Getting started couldn't be simpler! WebSphere MQ Express is designed to start delivering business benefits right out of the box.
    • The product tour introduces the basic concepts of application connectivity.
    • Structured tutorials and interactive help guide you through application integration tasks.
    • A File Transfer utility shows how easy WebSphere MQ Express is to use. It demonstrates some of the important built-in capabilities, such as security and assured delivery. You can move files easily and safely between systems and prove some of the basic values of WebSphere MQ Express.
    • A postcard application helps you verify the installation of WebSphere MQ Express. The postcard application allows you to send and receive some simple test messages, so you can be confident in minutes that your installation has been successful and that you're ready to work with real business data.
    • When you're up and running, you'll need information to move on and do more and more tasks with WebSphere MQ Express. You can look at the product's integrated Information Center at the touch of a button. A wealth of printed and electronic information is available via the Web and through other sources. More formal education is available from IBM Learning Services and other vendors.

Assured delivery

WebSphere MQ Express can ensure that data is not lost because of failures in the underlying system or network infrastructure. This assured delivery enables WebSphere MQ Express to form the backbone of critical communication systems and to be entrusted with delivering high-value data. Options allow you to select a less robust quality of service for increased performance on your less-critical data.

End-to-end security

Out-of-the-box system security is a high priority for WebSphere MQ Express. The SSL function provides authentication, message integrity checking, and data encryption for data sent across the Internet. SSL has become the de facto standard for Internet security and is widely available on different operating systems.


One of the major benefits of WebSphere MQ Express is its ability to provide applications with broad access to business information (also known as messages). Your applications continue to work, unchanged, even if the messages are moved to a different computer (that runs WebSphere MQ Express or WebSphere MQ) at a different physical location.

This is achieved by clustering.

You gain wider access to your business information by decoupling your applications from the network. Simpler setup of networks with far fewer definitions saves time. Clustering is also a powerful tool that can help you balance workloads across computers. You can move applications and message queues to different supported platforms without changing your application code.

Time-independent processing

In business, it is important that information is available when you need it, which doesn't necessarily mean that it needs to be available as soon as it is sent, provided it's there when you want to use it.

WebSphere MQ Express allows you to send business information to other parts of your business or to business partners or customers without waiting for it to arrive, safe in the knowledge that as soon as they are able to receive it, the information will be delivered. This is particularly useful when the sender and recipient work in different time zones or in different countries.

Nearly everything to almost anything

Most businesses now find themselves with a wide variety of computers acquired over the years or gained as a result of mergers and acquisitions. Getting business applications to talk to each other across that mixed environment is a difficult and time-consuming task.

As the business grows and becomes increasingly more dispersed, applications will need to talk to each other over greater distances.

Of course, you can go on piecing the technology together yourself, but will it become an unmanageable tangle? You must cut through the complexities and get programs to talk to each other whenever and wherever there is business to be done. WebSphere MQ Express is that way.

Support for growth

WebSphere MQ Express does more than just enable you to manage the technology you have today more effectively. It gives you a clear path to the future — a flexible infrastructure in which you can develop and deploy new applications faster and more cost effectively, without writing complex communications code.

WebSphere MQ Express is part of a suite of products that enables your software to grow seamlessly with your business.

Eclipse-based user interface

In line with IBM's common tooling strategy, the WebSphere MQ Express File Transfer utility uses IBM's strategic WebSphere Studio Workbench. Based on the Eclipse open-source framework, this powerful, easy-to-use tooling greatly enhances the developer experience. This single, consistent tools model across the WebSphere portfolio ensures that valuable skills can be developed and deployed across a wide variety of industry-leading platforms, from WebSphere Application Server to WebSphere Business Integration Server, ensuring a clear protection of your investment.

Original Equipment Manufacturer (OEM)

WebSphere MQ Express technology is available to qualified OEMs for product integration via the IBM OEM organization. Prospective OEMs and ISVs can discuss details of the arrangement by contacting the IBM OEM Worldwide Software Sales team at .

Accessibility by people with disabilities

The following features support use by people with disabilities:

  • Operation by keyboard alone
  • Optional font enlargement and high-contrast display settings (not available initially on non-Windows platforms)
  • Screen readers and screen magnifiers tested for use by people with visual impairment
  • Speech recognition products tested for use by people with mobility impairment
  • Optional display of audio alerts for people with hearing impairment

Section 508 of the U.S. Rehabilitation Act

WebSphere MQ — Express is capable, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.

Product positioning

The capabilities provided by WebSphere MQ Express are positioned as complementary to other products within the WebSphere Express portfolio.

Business Partners and customers can:

  • Get to market fast by quickly designing new applications ready to be integrated as Web services, and by leveraging existing software through customizable, built-in, programmable adapter technology.
  • Administer, deploy, and manage applications with agile setup options and administration features.
  • Boost developer productivity with an integrated, open-standards-based development environment featuring customizable, high-end tools and promoting the reuse of modular resources.
  • Meet the changing demands of dynamic e-business using intelligent, end-to-end application optimization built with an industry-leading combination of reliability, scalability, and performance, all within an environment that uses rich security features.

Moreover, WebSphere MQ Express represents an application connectivity entry point into business integration, providing an on-ramp to IBM's industry-leading Business Integration portfolio, with a seamless growth path to higher levels of capability, providing up-sell and cross-sell opportunities.


e-business on demand is a trademark of International Business Machines Corporation in the United States or other countries or both.
WebSphere is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
Microsoft and Windows are trademarks of Microsoft Corporation.
Java is a trademark of Sun Microsystems, Inc.
Other company, product, and service names may be trademarks or service marks of others.

Education support

There are no courses specific to WebSphere® MQ Express. The following educational offerings are available as listed below:

  • Course title: WebSphere MQ 5.3
  • Course number: MQ010
  • Course type: Classroom
  • Course location: Washington
  • Availability date: September 29, 2003

Visit the following Web site for additional information:

The appropriate curriculum will include the enhancements described in this announcement.

Refer also to the IBM Learning Services home page for available courses in your country:

Call IBM Education and Training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.

Offering information

Product information will be available through the Offering Information Web site at:

Also visit the Passport Advantage® Web site at:


No publications are shipped with this product.

The publications for this product are provided in an integrated Information Center, which is provided on the product CD-ROMs.

Other related publications are available from the IBM Publications Center:

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card or customer number. A large number of publications are available online in various file formats, and they can all be downloaded free of charge.

The IBM Publications Notification System (PNS):

The PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive notifications by e-mail of all new publications defined in their profiles. These may then be ordered/downloaded via the Publications Center.

Technical information

Hardware requirements

Any vendor hardware explicitly compatible and fully capable of running the specified operating system, the corresponding supporting software, and associated applications unmodified. The responsibility to provide a statement of full compatibility between machines lies with the original equipment provider.

Software requirements

WebSphere MQ Express for Linux for Intel™

The protocol is TCP/IP.

The software requirements are identical for server and client Linux environments, unless otherwise stated.

  • Any distribution running on Kernel 2.4 with glibc Version 2.2 and LinuxThreads
  • Red Hat Package Manager
  • libstdc++ Version 3.0 (for C++ programming)

The following packages are also required for support of SSL channels:

  • libgcc-3.0
  • libstdc++3-3.0

The Linux distributions tested and known to meet the prerequisite levels are: Red Hat V7.3 and V8 and UnitedLinux Version 1. For Red Hat users, V8 is required to use the GUI of the WebSphere MQ Express File Transfer utility.

Information on currently supported distributions can be found at:


  • TCP/IP (supplied with the operating system)


Transaction Monitor:

  • WebSphere Application Server V4 or V5

Databases as a resource manager under MQ coordination:

  • DB2 Universal Database® (UDB) V7.2 or V8.1 (with Fix Pack 2)
  • Oracle 9iR1 or 9iR2


Supported programming languages and compilers for application development:

  • MQI C and C++ libraries are provided for the gcc and g++ V3 compilers.


IBM 32-bit SDK for Linux on Intel architecture, Java 2 Technology Edition, Version 1.4.0 is supplied with WebSphere MQ and is required for SSL support using Java because it provides the necessary IBM-implemented Java Secure Socket Extension (JSSE) classfiles. This must be installed to run Java components such as the JMS and the Java client.

Java Runtime Environment (JRE) Version 1.3.1 Service Refresh 5 is installed for use with the WebSphere MQ Express File Transfer utility.

For the latest details, refer to:

WebSphere MQ Express for Microsoft™ Windows™

Network protocols supported are NetBIOS, TCP/IP, and SPX.

Software requirements are identical for server and client Windows environments, unless otherwise stated.

  • Microsoft Windows 2003 Server Standard Edition (in Mixed mode, the default)
  • Microsoft Windows 2000 Professional Edition or Microsoft Windows 2000 Server Edition
  • Microsoft Windows XP (Professional)


  • TCP/IP, NetBIOS, and SPX (provided by the operating system)


External Transaction Processing Monitors (Server only):

  • WebSphere Application Server V4 or V5
  • TXSeries™ V4.3 or V5.0. (COBOL transactions not currently supported on TXSeries V5, refer to APAR IY38279 for more information)
  • BEA Tuxedo V6.4 or 6.5
  • MTS/COM+

Databases as a resource manager under MQ coordination:

  • DB2® UDB V7.2 or V8.1 (with Fix Pack 2)
  • Oracle 8iR3 and 9iR1 or 9iR2
  • Sybase V12 and 12.5

DCE support (IBM DCE V3.2): To enable users to run the MQ-supplied DCE send, receive, or message exits, this must be the U.S. domestic version supporting DES encryption.


Supported Programming Languages and Compilers for Application Development:

  • VisualAge® COBOL Enterprise, V2.2
  • VisualAge PL/I for Windows, V2.1
  • Microsoft Visual C++ V6.0
  • Microsoft Visual Basic V6
  • Micro Focus Net Express V3.0, V3.1


IBM 32-bit SDK for Windows, Java 2 Technology Edition, Version 1.4.0 is supplied with WebSphere MQ and is required for SSL support using Java because it provides the necessary IBM-implemented JSSE class files. This must be installed to run Java components such as the JMS and the Java client.

Java Runtime Environment Version 1.3.1 Service Refresh 5 is installed for use with the WebSphere MQ Express File Transfer utility.


WebSphere MQ Clients are also available as Product Extensions (Category 3 SupportPacs). Refer to:

WebSphere MQ client for Windows

In this product, a single Windows client covers several Windows platforms. Refer to the section on Windows support, above.

For the latest details, refer to:

Compatibility: WebSphere MQ Express is functionally compatible with WebSphere MQ V5.3 products and other MQSeries® products.


  • The program is licensed to run only on a uniprocessor machine (that is, a machine with no more than a single CPU)
  • No more than 10 server-to-server queue manager channels may be active concurrently
  • No more than 10 server-to-client channels may be active concurrently
  • No extended transactional clients may be connected to this server
  • Message size may not exceed 4 MB

Planning information

Join the Express Enablement Program. Visit:

Customer responsibilities: The customer must provide the minimum hardware and software environments in which the licensed program runs.

Customers can upgrade from the WebSphere MQ Express product to WebSphere MQ by purchasing a trade-up entitlement. They must then follow the steps in the WebSphere MQ product installation process. However, if the customer has applied CSDs to the WebSphere MQ Express product, it must be uninstalled before upgrading to WebSphere MQ (which will be at a lower CSD level).

Customers who want to replace WebSphere MQ with the WebSphere MQ Express product must first uninstall WebSphere MQ and then install WebSphere MQ Express.

The customer must identify the machines on which they will install WebSphere MQ Express and purchase the required number of Processor License Units (PLUs) with their order. Before operating the system, the customer must confirm that they have sufficient Use Authorization to use the system.

Problem determination (PD) is a customer responsibility. PD is an assessment of whether a problem is caused by hardware or software. PD is complete only when the cause of the problem is identified. This assessment includes examination of available symptoms using the PD procedures documented in the product.

Problem source identification (PSI) is a customer responsibility. PSI begins when software is determined to be the source of the problem. PSI includes tracing the source of the program to a host system control program (SCP), an application program, or another source. Assisting the customer with PSI is an IBM service and support responsibility.

Packaging: The WebSphere MQ Express Media Pack comprises nine CD-ROMs:

  • WebSphere MQ Express for Windows
  • WebSphere MQ Express for Linux for Intel
  • WebSphere MQ Documentation Information Center and PDF
  • WebSphere MQ Documentation HTML files
  • WebSphere MQ Client CD 1
  • WebSphere MQ Client CD 2
  • WebSphere MQ Client CD 3
  • The latest available WebSphere MQ for Windows CSD
  • The latest available WebSphere MQ for Linux for Intel CSD

Electronic Software Delivery (ESD)

Passport Advantage customers can download ESD images from:

Business Partners can download the above images from:

This program when downloaded from a Web site, contains the applicable IBM license agreement, and License Information (LI), if appropriate and will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference.

Security, auditability, and control

The product uses the security and auditability features of the host software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering information

This product is available only via Passport Advantage. It is not available as shrinkwrap.

Product information

Licensed function                                 Product
title                         Product Group       category
WebSphere MQ Express          MQSeries            MQSeries

Customers are charged on a per-processor basis for WebSphere MQ Express. Further information is available at:


Charges for authorized use of the program are based on PLUs.

The program is licensed to run only on a uniprocessor machine (that is, a machine with no more than a single central processing unit).

Use of the program on any server machine requires one PLU to be acquired (from IBM or an IBM Business Partner) for the uniprocessor machine on which any copy of the program (with the exception of client components and sample programs) is to run. PLUs are required for every server machine on which the program is installed. If you require the program to run on a machine with a greater number of processors, or if additional processors are added to the server machine on which the program is installed, you must acquire a license to use the unrestricted version of the WebSphere MQ product.

Failure to comply with the requirement for the appropriate number of PLUs will constitute a material breach of the terms of this license and will automatically terminate your rights in connection therewith.

Passport Advantage licensing

WebSphere MQ Express

Program name                                      number
WMQ Express Per Processor SW                      D52VGLL
 Maintenance Reinstatement 12 Months
WMQ Express Per Processor SW                      E00ZVLL
 Maintenance Annual Renewal
WMQ Express Per Processor License                 D52VFLL
 SW Maintenance 12 Months

WebSphere MQ Express V5.3 customers may trade up to WebSphere MQ V5.3 by ordering the following components:

User Trade-Up: For each WebSphere MQ Express PLU, you must acquire one WebSphere MQ trade-up PLU.

Program name                                      number
WebSphere MQ Trade-Up
WebSphere MQ from WebSphere MQ                    D52VDLL

Passport Advantage supply

Program name                                      number
WMQ -- Express V5.3
Media Pack Multilingual (French, Korean,          BA0B5ML
 Chinese -- Simplified, Spanish,
 Brazilian Portuguese, German,
 Japanese, Chinese -- Traditional,
 English U.S., Italian) Windows 2000,
 Windows XP, Windows Server 2003,
 Linux for x86Series Intel-based
 servers CD-ROM Digital Disk --
 ISO 9660 Standard V5.3.0

Passport Advantage customer: Media pack Entitlement details: Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

WMQ — Express V5.3

Entitled maintenance          Media packs                   Part
offerings description         description                   number
WebSphere MQ --               WMQ -- Express                BA0B5ML
Express Processor              Multilingual (French,
                               Korean, Chinese --
                               Simplified, Spanish,
                               Brazilian Portuguese,
                               German, Japanese,
                               Chinese --
                               Traditional, English
                               US, Italian) Windows
                               2000, Windows XP,
                               Windows Server 2003,
                               Linux for x86Series
                               Intel-based servers
                               CD-ROM Digital Disk --
                               ISO 9660 Standard

Terms and conditions

Licensing: IBM International Program License Agreement (IPLA). Proofs of Entitlement (PoE) are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

LI form number: L-TMAN-5MAGJ6

Limited warranty applies: Yes

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (Web sites) for program information, FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at their leisure.

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes and through the Passport Advantage Web site at:

Usage restriction: Yes

  • The program is licensed to run only on a uniprocessor machine (that is, a machine with no more than a single CPU)
  • No more than 10 server-to-server queue manager channels may be active concurrently
  • No more than 10 server-to-client channels may be active concurrently
  • No extended transactional clients may be connected to this server
  • Message size may not exceed four megabytes
  2. The Third Party Code identified below is distributed with but not a part of the Program:
      Open Motif for Linux 2.1.30 Release 4
  3. The terms and conditions associated with the use of such Third Party Code (as well as the Eclipse Based Code) are contained in the associated "about.html" files in the directories associated with the applicable Third Party Code.

Software maintenance applies: Yes

Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the programs announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.

While your Software Maintenance is in effect: IBM provides you assistance for your routine, short duration installation, and usage (how-to) questions; and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at:

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at:

IBM Operational Support Services — Support Line: No

iSeries™ Software Subscription applies: No


Contact your IBM representative for charges information for this announcement.

Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Mail:      The Americas Call Centers
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.


TXSeries and iSeries are trademarks of International Business Machines Corporation in the United States or other countries or both.
WebSphere, Passport Advantage, DB2 Universal Database, DB2, VisualAge, MQSeries, and Lotus are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
Intel is a trademark of Intel Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Java is a trademark of Sun Microsystems, Inc.
Other company, product, and service names may be trademarks or service marks of others.

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