IBM WebSphere Voice Server V4.2 extends WebSphere Voice Server V3.1.1, enhancing the enablement of voice access to e-business applications and data

IBM United States Software Announcement 203-251
September 23, 2003

 ENUS203-251.PDF (87KB)

Table of contents   Document options  
At a glance Offering information
Overview Publications
Key prerequisites Technical information
Planned availability dates Ordering information
Description Terms and conditions
Product positioning Prices
 
Printable version

(Corrected on October 28, 2003)

Corrections were made in the Ordering information section.
 

At a glance

WebSphere Voice Server for Multiplatforms V4.2 includes all the capability of WebSphere Voice Server V3.1.1, and provides the following new features:

  • More natural sounding synthesized speech with the new third-generation synthesized speech Concatenative Text-to-Speech (CTTS) with:
    • An additional female voice for the U.S. English
    • New French, German, and Japanese female voices
    • The addition of a U.K. English male and female voice when using WebSphere Voice Response for AIX
  • Dutch speech recognition when using WebSphere Voice Response for AIX, and the availability of ScanSoft RealSpeak Dutch TTS
  • Korean language speech recognition and CTTS male voice when using WebSphere Voice Response for AIX
  • Availability of ScanSoft RealSpeak TTS for Cantonese, Dutch, Korean, and Italian languages for female voice on AIX

 
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Overview

WebSphere® Voice Server (WVS) for Multiplatforms V4.2 extends the WVS V3.1.1 product, and delivers additional customer-focused enhancements:

  • Additional third-generation CTTS voice (female voice) for U.S. English on WebSphere Voice Response for AIX®
  • Third-generation CTTS voices for U.K. English and Japanese on WebSphere Voice Response for AIX
  • Dutch language speech recognition on WebSphere Voice Response for AIX and the availability of ScanSoft RealSpeak TTS female voice on AIX
  • Korean language speech recognition and third-generation CTTS (male voice) on WebSphere Voice Response for AIX
  • The availability of ScanSoft RealSpeak TTS for Cantonese, Dutch, Korean, and Italian languages for female voice on AIX
  • VoiceXML V2 Browser shipped on WebSphere Voice Response for AIX V3.1 VoiceXML V2 and Java™ Enhancements electronic image CD Part number C506ZNA, which is compatible with WebSphere Voice Server for Multiplatforms V4.2
  • Support for VoiceXML 2.0, Speech Recognition Grammar Specification (SRGS) 1.0, Speech Synthesis Markup Language (SSML) 1.0, and Semantic Interpretation for Speech Recognition (SISR) 1.0 when using WebSphere Voice Response for AIX

 
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Key prerequisites
  • Passport Advantage® agreement
  • A Single-Byte Character System (SBCS) operating system

Note: Double-Byte Character System (DBCS) support for AIX 5.1 is required for WebSphere Voice Server V4.2 for AIX for Cantonese, Korean, Japanese, and Simplified Chinese. For details, refer to the Hardware requirements and Software requirements sections.
 
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Planned availability dates
  • September 26, 2003: Electronic software and documentation delivery for all WVS V4.2 products except those listed below:
    • November 21, 2003: Electronic software and documentation delivery for ScanSoft RealSpeak Cantonese, Korean, and Italian languages CTTS for WebSphere Voice Server
  • October 24, 2003: Media and documentation for all WVS V4.2 products except those listed below:
    • December 19, 2003: Media and documentation for ScanSoft RealSpeak Cantonese, Korean, and Italian languages and Korean CTTS for WebSphere Voice Server

 
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Description

WebSphere Voice Server (WVS) for Multiplatforms V4.2 includes:

  • Speech recognition software that can listen to words spoken over a telephone, recognize these words, and pass the recognized words as text to an application
  • TTS software that synthesizes speech from application text for play-back over a telephone
  • Connection to many telephony platforms, including WebSphere Voice Response for AIX and WebSphere Voice Response for Windows™ (formerly known as DirectTalk® for AIX and DirectTalk for Windows), Intel™ Dialogic, Cisco or Siemens HiPath, and Voice Server Speech Technologies for Windows and Linux
  • Development tools, including support for applications written in VoiceXML 2.0, Java Beans, or C
  • Complimentary copies of the following products:
    • Voice Toolkit V4.2 for WebSphere Studio
    • WebSphere Studio Site Developer V5 for Windows

WVS V4.2 is a software product that can be integrated with other software and hardware telephony products to speech-enable these products.

A customer using an application developed with WebSphere Voice Server places a telephone call from either a landline or mobile phone.

  • A telephony server answers this telephone call, which is a PC or UNIX® server with special telephony hardware that allows it to answer telephone calls.
  • The telephony server is also running WebSphere Voice Server, which listens to the user speaking and recognizes words.
  • These recognized words are then passed to the application, running on WebSphere Application Server, which performs the desired transaction and sends the resulting text back to the WebSphere Voice Server.
  • The WVS then uses the text to synthesize speech, which the telephony server routes back to the handset where the caller can hear it.

WebSphere Voice Response for AIX V3.1 (5724-C35, PN BL00TNA) has been enhanced to include a VoiceXML V2 Browser which supports the VoiceXML 2.0 specification. It also provides complimentary copies of development tools, Voice Toolkit V4.2 for WebSphere Studio and WebSphere Studio Site Developer V5 (single license), to enable the customer to more easily set up a complete voice solution.

WVS V4.2 can be used for the following purposes:

Voice-Enabling Server applications

  • Using open voice standards, software server applications, built on open industry standards, can be enabled for voice access. This allows customers access to voice-enabled Web applications by using a telephone either wired or wireless.
  • Voice-enable existing DTMF and pre-recorded audio IVR applications with speech recognition and TTS capabilities.

Voice-Enabling Web applications

  • A combination of products that includes:
    • A VoiceXML browser that interprets VoiceXML 2.0 markup (limited to WebSphere Voice Response for AIX V3.1 with VoiceXML V2 and Java Enhancements included)
    • IBM speech recognition and TTS engines for accepting voice input and generating synthesized speech output
    • WebSphere Voice Server Administrator's Guide
    • A Sample VoiceXML application for testing your installation and configuration
    • Support for System Management functions (for Cisco and Dialogic connection environments)
    • Shipment with a toolkit including Windows runtimes for Web based application development

Support software for integration with the following telephony platforms:

  • WebSphere Voice Response for AIX, V3.1 with PTF U489834 installed
  • WebSphere Voice Response for AIX V3.1 VoiceXML V2 and Java Enhancements CD
  • WebSphere Voice Response for Windows, V3.1.3
  • Cisco or Siemens HiPath VOIP gateways using H.323 V2 VOIP software
  • Intel Dialogic E1, T1, and analog telephony adapters

Note: Cisco or Siemens HiPath VOIP gateway, Intel Dialogic, and WebSphere Voice Response for Windows platforms remain at the support for VoiceXML 1.0 level (WebSphere Voice Response for Windows additionally supports Java and TRexx applications).

Speech-Enabling IVR application

  • A product that includes:
    • IBM speech recognition and TTS engines for recognizing voice input and generating synthesized speech output
    • Appropriate Programming APIs to access the speech technologies from the supported platforms
    • A sample application for testing your installation and configuration in the appropriate programming language
    • Support for System Management functions
  • Support software for integration with the WebSphere Voice Response for AIX V3.1
  • Support software for integration with the WebSphere Voice Response for Windows, V3.1.3

Language support

The following chart identifies language and TTS support for the connections supported by:

  • WebSphere Voice Response for AIX telephony platform
  • WebSphere Voice Response for Windows platform
  • WVS for use with the Intel Dialogic telephony platform
  • WVS for use with the Cisco or Siemens HiPath telephony platform
  • Speech Technology for Windows
  • Speech Technology for Linux

                                                        ST
Language    WVR/AIX  WVR/Win  Dialogic  VoIP   ST Win   Linux
 
U.S.        R/F/C3   R/F/C    R/F/C     R/F    R/F/C3   R/C3
 English
U.K.        R/F/C3   R/F/C    R/F/C     R/F    None     None
 English
French      R/F/C3   R/F/C    R/F       R/F    None     None
German      R/F/C3   R/F/C    R/F       R/F    None     R/C3
Italian     R/V      None     None      None   None     None
Spanish     R/F/C    R/F/C    None      None   None     None
Japanese    R/F/C3   None     R/O/C     R/O    R/O/C    None
Simpl.      R/C2     None     R/F       None   R/F/C    None
 Chinese
Tradit.     None     None     None      None   R/F/C    None
 Chinese
Brazilian   R/F/C    R/F/C    None      None   None     None
 Portuguese
Canadian    R/F/C    R/F/C    None      None   None     None
 French
Austral.    None     R/F/C-UK None      None   None     None
 English
Cantonese   R/V      None     None      None   None     None
Korean      R/F/C3/V None     None      None   None     None
Dutch       R/V      None     None      None   None     None

Legend

  • WVR/AIX = WebSphere Voice Response for AIX telephony platform
  • WVR/Win = WebSphere Voice Response for Windows platform
  • Dialogic = WebSphere Voice Server for use with the Intel Dialogic telephony platform
  • VoIP = WebSphere Voice Server for use with the Cisco or Siemens HiPath telephony platform
  • ST Win = Speech Technology for Windows
  • ST Linux = Speech Technology for Linux
  • R = Speech recognition
  • F = Formant TTS
  • O = Outloud TTS
  • C = Concatenative TTS
  • C2 = Second-generation CTTS
  • C3 = Third-generation CTTS
  • V = ScanSoft TTS
  • R/F/C-UK = Australian English for Speech Recognition only uses U.K. English TTS

Notes

  • U.S. English supports male and two female voices in third-generation CTTS
  • U.K. English voices updated, supports male and female voices in third-generation CTTS
  • French and German voices updated, both support male and female voices in third-generation CTTS
  • Japanese supports female voice in third-generation CTTS
  • Canadian French voices updated, support for both male and female voices
  • Simplified Chinese CTTS updated
  • Korean supports new male voice third-generation CTTS and new ScanSoft female voice
  • Dutch, Cantonese, and Italian support ScanSoft TTS (female) only (no formant or concatenative IBM TTS)
  • Spanish provides Castilian Spanish TTS
  • Partial SSML support available (see VoiceXML Programmer's Guide for specific details)

Complimentary copies of the following products

  • Voice Toolkit V4.2 for WebSphere Studio, which includes VoiceXML 1.0 to 2.0 conversion utilities, grammar conversion utilities, VoiceXML 2.0 editor, grammar editor, and a pronunciation builder, allows application developers to easily add voice technology to middleware applications. Also includes tools for prototyping VoiceXML applications on a PC without a telephony server, provides the necessary speech recognition and TTS engines for testing applications developed with the Voice Toolkit (except in Dutch).
  • WebSphere Studio Site Developer V5 for Windows is used with the Voice Toolkit for WebSphere Studio.
  • WebSphere Application Server can be used for internal evaluation and for the development, demonstration, and testing of applications. It provides open standards, the core element in many e-business solution offerings, by offering a rich set of application deployment services and transaction management. A trial version of WebSphere Application Server can be obtained at:

Highlighted features in WVS V4.2

For use with WebSphere Voice Response for AIX Telephony Platform

  • Third-generation CTTS male and female voices for U.S. English, U.K. English, French, and German.
  • Third-generation CTTS female voice for Japanese.
  • Dutch ASR with the availability of ScanSoft RealSpeak Dutch TTS.
  • Korean ASR and third-generation male voice CTTS.
  • The availability of ScanSoft RealSpeak Cantonese, Dutch, Korean, and Italian TTS.

For use with WebSphere Voice Response for Windows Telephony Platform

  • Continued support for the WVR/Windows platform.

For Cisco or Siemens HIPATH Platform

  • Continued support for Cisco or Siemens HiPath Telephony Platforms

For Intel Dialogic Platform

  • Continued support for Intel Dialogic telephony platform

Speech Technologies For Windows

  • Continued support for Speech Technologies for Windows telephony platform

Speech Technologies for Linux

  • Continued support for Speech Technologies for Linux telephony platform

WVS V4.2 product features

  • Support for VoiceXML 2.0, Speech Recognition Grammar Specification (SRGS) 1.0, Speech Synthesis Markup Language (SSML) 1.0, and Semantic Interpretation for Speech Recognition (SISR) 1.0.
  • The VoiceXML browser supports a "Say What You Hear" algorithm for selecting items from a menu.
    • The VoiceXML browser speaks the menu choices.
    • Users can say the menu items that they already heard and any other menu items that are about to be spoken (a feature for expert users).
  • Capability for callers to fill in forms and submit data to Web-based applications
    • Directed dialogue support with form filling
    • Support for mixed initiative dialogs — ability to include multiple requests in the same utterance
  • Built-in browser commands such as "quiet please" or "help"
  • Barge-in (allows user to interrupt the dialog and respond to a prompt)
  • Grammar-based speech recognition, including support for dynamic grammars

IBM developed engines

  • IBM Speech Recognition engine featuring speaker-independent, telephony voice models
  • TTS engine to synthesize speech from application text
  • Concatenative TTS engine that takes digital text and converts it to digital audio by applying human language-specific rules and algorithms

Accessibility by people with disabilities

WVS Multiplatforms is a voice application enabler, which services two types of users, system administrators, and telephone callers. WVS V4.2 provides the following accessibility features for each of those user groups:

  • System administrators
    • Does not interfere with keyboard accessibility features built into the operating system
    • Offers text through standard system function calls or through an API, which supports interaction with assistive technology
    • Provides documentation in an accessible format
  • Telephone callers (end users)
    • Offers the capability of providing people with no or low vision and manual disabilities access to business data and services using telephone user interfaces

 
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Product positioning

WVS V4.2 is a speech middleware software product that replaces several products for Speech Enabling Web sites, including WVS V3.1.1.

Trademarks

 
WebSphere, AIX, Passport Advantage, and DirectTalk are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a trademark of Intel Corporation.
 
Windows is a trademark of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Offering information

Product information is available through the Offering Information Web site:

You can also visit the Passport Advantage® Web site at:


 
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Publications

No hardcopy publications are shipped with this program. All product publications are available in softcopy on the respective CD-ROM.

The WVS V4.2 publications are also available via the IBM Publications Center site at:

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card or customer number. A large number of publications are available online in various file formats, and they can all be downloaded free of charge.

The IBM Publications Notification System (PNS)

The PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive notifications by e-mail of all new publications defined in their profiles. These may then be ordered/downloaded via the Publications Center.
 
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Technical information

Hardware requirements

WVS V4.2 minimum requirements

When used with WebSphere® Voice Response for Windows™, V3.1.3 telephony platform

  • Intel™ Pentium™ 500 MHz processor, or equivalent: CD-ROM drive
  • 512 MB RAM minimum required
  • 500 MB of disk space minimum required per language install
  • Local network — 10/100 Mb ethernet

Note: Requires the, separately orderable, WebSphere Voice Response for Windows, V3.1.3 product. The general WebSphere Voice Response for Windows hardware requirements are identified in the WebSphere Voice Response for Windows: General Information and Planning Guide.

A minimum configuration example is:

  • Intel Pentium 500 MHz processor, or equivalent: CD-ROM drive
  • 512 MB RAM minimum required
  • 2 GB of disk space
  • Telephony adapter — Dialogic D/240PCI-T1
  • Echo cancellation adapter — Dialogic D/320SC PCI
  • Local network — 100 Mb ethernet

When used with the WebSphere Voice Response for AIX®, V3.1 telephony platform

  • IBM RS/6000® or pSeries™ 233 MHz, or higher: CD-ROM drive
  • 512 MB RAM minimum required
  • 500 MB of disk space minimum required per language install
  • Local network — 10/100 Mb ethernet

Note: Requires the separately orderable WebSphere Voice Response for AIX, V3.1 (with PTF U489834 installed) product. The general WebSphere Voice Response for AIX hardware requirements are identified in the WebSphere Voice Response for AIX: General Information and Planning Guide.

A minimum configuration example is:

  • RS/6000 systems or pSeries systems that support the use of the digital trunk adapters (RS/6000 with the IBM ARTIC 960RxD DTXA FC6310 adapter) for connectivity to the telephony networks. Memory and CPU usage are defined in the WebSphere Voice Response publications.
    • RS/6000 or IBM eServer pSeries 233 MHz, or higher
    • 512 MB RAM required, plus 15 MB per speech recognition, TTS engine configured and 300 MB for any CTTS option except U.S. English, German, French, and Simplified Chinese, which require an additional 600 MB
    • 2 GB HDD, or higher
    • LAN adapter — 100 Mb Ethernet

When used with the Cisco or Siemens HiPath telephony platform

This connection product remains at the V2.0 level. Refer to "When used with the Cisco Telephony Platform" Software Announcement 201-309 , dated October 30, 2001, for these system requirements including requirements for the Deployment Environment. The requirements for Cisco and Cisco or Siemens HiPath Telephony platform are the same.

When used with the Intel Dialogic telephony platform

This connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001, for these system requirements.

The WVS Speech Technologies for Windows minimum requirements

For all language versions except U.S. English with CTTS this connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001, for these system requirements.

WVS Speech Technologies for Windows V2.0 with third-generation U.S. English CTTS Voice minimum requirements

Speech Technologies — Client:

  • Intel-compatible 500 MHz, or faster, processor
  • CD-ROM drive
  • 512 MB RAM
  • 200 MB free disk space (minimum), which includes:
    • Installation destination directory for each WebSphere Voice Server language support selected
    • Additional disk space in the installation directory for caching, logging, and tracing, as needed
  • Monitor, keyboard, and mouse
  • Connection to a LAN
  • Additional processor speed, RAM, and disk space required by your telephony environment

Speech Technologies — Server:

  • Intel-compatible 500 MHz, or faster, processor
  • CD-ROM drive
  • 1 GB RAM minimum
  • 1 GB free disk space (minimum), which includes:
    • Installation destination directory for each WVS language support selected
    • Additional disk space in the installation directory for caching, logging, and tracing, as needed
  • Monitor, keyboard, and mouse
  • Connection to a LAN

The WVS Speech Technologies for Linux minimum requirements (Client and/or Server):

  • Intel Pentium 500 MHz processor, or equivalent: CD-ROM drive
  • 1 GB RAM minimum required, plus 15MB RAM per Speech Recognition and TTS engine configured on server
  • 1 GB free disk space
  • Local network — 10/100 Mb Ethernet

Voice Toolkit for WebSphere Studio, minimum hardware requirements:

  • System suitable for running Microsoft™ Windows 2000
  • Minimum of an Intel Pentium 500 MHz processor or equivalent (1.0 GHz recommended)
  • 768 MB RAM
  • A display adapter setting of at least 256 colors and 800 x 600 resolution or higher (1024 x 768 resolution recommended)
  • 200 MB free disk space (in addition to the disk space requirement for WebSphere Studio Site Developer V5.1)
  • Installation requires an additional 200 MB temporary space on the drive specified in the user TMP environment variable

Note: The additional hardware requirement is that which is required over and above this to install and run the Concatenative Text-to-Speech for the development language, if so chosen during installation.

  • If you plan to install WebSphere CTTS, the following additional resources are required:
    • 150 MB RAM for each CTTS language (excluding Simplified Chinese, which requires an additional 300 MB RAM)
    • 640 MB disk space for each CTTS language (excluding Simplified Chinese, which requires an additional 600 MB of disk space), of which 300 MB are for temporary storage

Software requirements

WVS V4.2

When used with WebSphere Voice Response for Windows, V3.1.3 Telephony Platform

  • Microsoft Windows 2000 Server with Service Pack 3 applied
  • Adobe Acrobat Reader V4.0.5, or later (included with package)
  • WebSphere Voice Response for Windows, V3.1.3

When used with WebSphere Voice Response for AIX, V3.1 Telephony Platform

  • AIX V5.1 Maintenance Level 4
  • Java™ 2 Technology Edition JRE for AIX, V1.4.1
  • WebSphere Voice Response for AIX, V3.1 (with PTF U489834 installed)
  • VoiceXML 2.0 and Java Enhancements for WebSphere Voice Response for AIX installed

Deployment Environment for WebSphere Voice Response for AIX and Windows

  • PSTN (T1/E1) or SS7 connection for WebSphere Voice Response for AIX product to switch network
  • Analog telephone connection for WebSphere Voice Response for Windows product to switch network
  • WVS Client software installed on the WebSphere Voice Response system
  • WVS software and Language software installed on separate IBM pSeries machines for Speech Recognition and TTS capabilities
  • Dedicated high-speed LAN for Distributed WebSphere Voice Response systems and WebSphere Voice Server systems (100 Mb Ethernet LAN depending on size of system)
  • Web application server hosting VoiceXML application recommended

When used with the Cisco or Siemens HiPath telephone platform

This connection product remains at the V2.0 level. Refer to "When used with the Cisco Telephony Platform" Software Announcement 201-309 , dated October 30, 2001, for these system requirements. The requirements for Cisco and Cisco or Siemens HiPath Telephony platform are the same.

When used with the Intel Dialogic telephony platform

This connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001, for these system requirements.

The WVS Speech Technologies for Windows minimum requirements

This connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001, for these system requirements.

The WVS Speech Technologies for Linux minimum requirements

  • Red Hat 7.3
  • SuSe 8.0

Voice Toolkit for WebSphere Studio requirements

  • Microsoft Windows 2000 Professional with Service Pack 2, or higher, applied
  • WebSphere Studio Site Developer V5.0.1 (or WebSphere Studio Application Developer) installed

Compatibility: WVS V4.2 is not compatible with previous versions. Previous versions of WVS must be uninstalled before installing WVS V4.2.

Limitations: When used with Dialogic and Cisco or Siemens HiPath Telephone Environments, if the IBM ViaVoice® desktop product is installed on the target system, it must be uninstalled before installing this package.

When used with WebSphere Voice Response for AIX environment:

    WebSphere Voice Response uses a VoiceXML browser application packaged with WebSphere Voice Response. VoiceXML uses application stored on a Web server instead of applications stored on WebSphere Voice Response. Therefore, it does not use DirectTalk® SSI environment for managing applications.

    To install the new Feature VoiceXML 2.0 and Java Enhancements for WebSphere Voice Response for AIX V3.1, any already installed DTBE file sets must be uninstalled.

WVS for Voice Response for AIX V4.2 is not compatible with previous versions. Previous versions of WVS for Voice Response for AIX must be uninstalled before installing WVS V4.2.

Planning information

Customer responsibilities: It is the customer's responsibility to provide a technician with telephony platform expertise to set up the telephony environment and configure the gateways.

It is strongly recommended that planning and implementation of WVS be done with an integration agreement with IBM Global Services or other capable service provider. Contact your IBM Voice Systems representative for more information.

Packaging: WVS V4.2 is shipped in 31 separate Passport Advantage media pack packages of which it is normally necessary to order a minimum of two:

  • One containing the base connection environment WebSphere Voice Server V4.2 code
  • A minimum of one language product to provide the desired language support for Speech Recognition and Formant TTS
  • If Concatenative TTS desired, then the correct language product containing the CTTS product

Notes

  • Refer to the Ordering information section for a list of languages available with specific telephony or operating system platforms.
  • CTTS may be ordered and executed in a stand-alone environment (without requiring the of WVS base product as a prerequisite) with the customer assuming responsibility for providing the necessary interface code.

Each media pack package contains one or more CD-ROMs, which contain:

  • Program code
  • Softcopy license (IPLA) which must be agreed to before installing the code
  • Softcopy product documentation

Security, auditability, and control

WVS uses the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Passport Advantage licensing

                                          Part
Description                               number
 
WebSphere Voice Server
 U.S. English Language Support
  Per processor license                   D05VELL
   SW maintenance 12 months
  Per processor SW maintenance            D05VGLL
   reinstatement 12 months
 
                                          Part
Description                               number
 
  Per processor SW maintenance            E007GLL
   annual renewal
 
WebSphere Voice Server
 Per processor license SW                 D50V8LL
  maintenance 12 months
 Per processor SW maintenance             D50VDLL
  reinstatement 12 months
 Per processor SW                         E007FLL
  maintenance annual renewal
 
WebSphere Voice Server U.K.
 English Language Support
  Per processor license SW                D50U4LL
   maintenance 12 months
  Per processor SW                        D5OU6LL
   maintenance reinstatement
   12 months
  Per processor SW                        E0071LL
   maintenance annual renewal
 
WebSphere Voice Server
 Dutch Language Support
  Per processor license SW                D52W4LL
   maintenance 12 months
  Per processor SW                        D52W5LL
   maintenance reinstatement
   12 months
  Per processor SW                        E0106LL
   maintenance annual renewal
 
WebSphere Voice Server
 Australian English Language
 Support per
  Per processor license SW                D526BLL
   maintenance 12 months
  Per processor SW maintenance            D526DLL
   reinstatement 12 months
  Per processor SW maintenance            E00NVLL
   annual renewal
 
WebSphere Voice Server
 Brazilian Portuguese Language
 Support
  Per processor license SW                D51K2LL
   maintenance 12 months
  Per processor SW                        D51K4LL
   maintenance reinstatement
   12 months
  Per processor SW                        E00HILL
   maintenance annual renewal
 
WebSphere Voice Server
 Canadian French Language
 Support
  Per processor                           D51K5LL
   license SW maintenance
   12 months
  Per processor SW                        D51K7LL
   maintenance reinstatement
   12 months
  Per processor SW                        E00HJLL
   maintenance annual renewal
 
WebSphere Voice Server
 French Language Support
  Per processor license SW                D50U7LL
   maintenance 12 months
 
                                          Part
Description                               number
 
  Per processor SW                        D50U9LL
   maintenance reinstatement
   12 months
  Per processor SW                        E0072LL
   maintenance annual renewal
 
WebSphere Voice Server
 German Language Support
  Per processor license SW                D50UALL
   maintenance 12 months
  Per processor SW                        D50UCLL
   maintenance reinstatement
   12 months
  Per processor SW                        E0073LL
   maintenance annual renewal
 
WebSphere Voice Server
 Spanish Language Support
  Per processor license SW                D50UDLL
   maintenance 12 months
  Per processor SW                        D50UFLL
   maintenance reinstatement
   12 months
  Per processor SW                        E0074LL
   maintenance annual renewal
 
WebSphere Voice Server
 Italian Language Support
  Per processor license SW                D50UJLL
   maintenance 12 months
  Per processor SW                        D50ULLL
   maintenance reinstatement
   12 months
  Per processor SW                        E0076LL
   maintenance annual renewal
 
WebSphere Voice Server
 Simplified Chinese Language Support
  Per processor license                   D50UZLL
   SW maintenance 12 months
  Per processor SW maintenance            D50V3LL
   Reinstatement 12 months
 Per processor SW maintenance             E007BLL
  annual renewal
 
WebSphere Voice Server Traditional
 Chinese Language Support
  Per processor license SW                50UPLL
   maintenance 12 months
  Per processor SW maintenance            D50UWLL
   reinstatement 12 months
  Per processor SW maintenance            E0078LL
  annual renewal
 
WebSphere Voice Server
 Japanese Language Support
  Per processor license SW                D50VKLL
   maintenance 12 months
  Per processor SW maintenance            D50VMLL
   reinstatement 12 months
  Per processor SW maintenance            E007ILL
   annual renewal
 
WebSphere Voice Server Cantonese
 Language Support
  Per processor license SW                D526HLL
   maintenance 12 months
 Per processor SW maintenance             D526JLL
  reinstatement 12 months
 Per processor SW maintenance             E00NXLL
  annual renewal
 
                                          Part
Description                               number
 
WebSphere Voice Server Korean
 Language Support
 Per processor license SW                 D52W2LL
  maintenance 12 months
 Per processor SW maintenance             D52W3LL
  reinstatement 12 months
 Per processor SW maintenance             E0105LL
  annual renewal
 
WebSphere Voice Server U.S.
 English CTTS
  Per processor license SW                D50VNLL
   maintenance 12 months
  Per processor SW maintenance            D50VQLL
   reinstatement 12 months
  Per processor SW maintenance            E007JLL
   annual renewal
 
WebSphere Voice Svr U.K.
 English  CTTS
  Per processor license SW                D50UGLL
   maintenance 12 months
  Per processor SW maintenance            D50UILL
   reinstatement 12 months
  Per processor SW maintenance            E0075LL
    annual renewal
 
WebSphere Voice Server Brazilian
 Portuguese CTTS
  Per processor license SW                D51KELL
   maintenance 12 months
  Per processor SW maintenance            D51KGLL
   reinstatement 12 months
  Per processor SW maintenance            E00HMLL
   annual renewal
 
WebSphere Voice Server
 Canadian French CTTS
  Per processor license SW                D51K8LL
   maintenance 12 months
  Per processor SW maintenance            D51KBLL
   reinstatement 12 months
  Per processor SW maintenance            E00HKLL
   annual renewal
 
WebSphere Voice Server French CTTS
 Per processor license SW                 D50UMLL
  maintenance 12 months
 Per processor SW maintenance             D50USLL
  reinstatement 12 months
 Per processor SW maintenance             E0077LL
  annual renewal
 
WebSphere Voice Server German CTTS
 Per processor license SW                 D50URLL
  maintenance 12 months
 Per processor SW maintenance             D50V6LL
   reinstatement 12 months
 Per processor SW maintenance             E007CLL
  annual renewal
 
WebSphere Voice Server Spanish CTTS
 Per processor license SW                 D50UTLL
  maintenance 12 months
 Per processor SW maintenance             D50UVLL
  reinstatement 12 months
 Per processor SW maintenance             E0079LL
  annual renewal
 
                                          Part
Description                               number
 
ScanSoft RealSpeak Italian CTTS for WVS
 Per processor license SW                 D50UXLL
  maintenance 12 months
 Per processor SW maintenance             D50V1LL
  reinstatement 12 months
 Per processor SW maintenance             E007ALL
  annual renewal
 
ScanSoft RealSpeak Dutch CTTS for WVS
 
 Per processor license SW                 D52W6LL
  maintenance 12 months
 Per processor SW maintenance             D52W7LL
  reinstatement 12 months
 Per processor SW maintenance             E0107LL
  annual renewal
 
WebSphere Voice Server
 Simplified Chinese CTTS
  Per processor license SW                D50VALL
   maintenance 12 months
  Per processor SW maintenance            D50VCLL
   reinstatement 12 months
  Per processor SW maintenance            E007ELL
   annual renewal
 
WebSphere Voice Server
 Traditional Chinese CTTS
  Per processor license SW                D50V4LL
   maintenance 12 months
  Per processor SW maintenance            D50V7LL
   reinstatement 12 months
  Per processor SW maintenance            E007DLL
   annual renewal
 
WebSphere Voice Server Japanese CTTS
 Per processor license SW                 D50VHLL
  maintenance 12 months
 Per processor SW maintenance             D50VJLL
  reinstatement 12 months
 Per processor SW maintenance             E007HLL
  annual renewal
 
ScanSoft RealSpeak Cantonese CTTS
 for WVS
  Per processor license SW                D526ELL
   maintenance 12 months
  Per processor SW maintenance            D526GLL
   reinstatement 12 months
  Per processor SW maintenance            E00NWLL
   annual renewal
 
WebSphere Voice Server Korean CTTS
 Per processor license SW                 D52W0LL
  maintenance 12 months
 Per processor SW maintenance             D52W1LL
  reinstatement 12 months
 Per processor SW maintenance             E0104LL
  annual renewal
 
ScanSoft RealSpeak Korean CTTS for WVS
 Per processor license SW                 D52VYLL
  maintenance 12 months
 Per processor SW maintenance             D52VZLL
  reinstatement 12 months
 Per processor SW maintenance             E0103LL
  annual renewal
Passport Advantage Supply

                                          Part
Description                               number
 
WVS KOREAN CTTS V4.2.0
 Media Pack English                       BL02YNA
  U.S. AIX V5
  CD-ROM Digital
  Disk -- ISO 9660
  Standard V4.2.0
 
WVS SPANISH CTTS V4.2.0
 Media Pack English                       BL02SNA
 U.S. Windows  2000,
 AIX V5 CD-ROM Digital
 Disk -- ISO 9660
 Standard V4.2.0
 
WVS AUST ENG LANG SUPPORT V4.2.0
 Media Pack English                       BL01KNA
  U.S. Windows 2000 CD-ROM
  Digital Disk -- ISO
  9660 Standard V4.2.0
 
WVS BRAZ PORT CTTS V4.2.0
 Media Pack English                       BL02NNA
  U.S. Windows 2000,
  AIX V5 CD-ROM Digital Disk
  -- ISO 9660 Standard V4.2.0
 
WVS SIMP CHIN CTTS V4.2.0
 Media Pack English                       BL02VNA
  U.S. Windows 2000,
  AIX V5 CD-ROM Digital Disk
  -- ISO 9660 Standard V4.2.0
 
WVS V4.2.0
 Media Pack English                       BL026NA
  U.S. Windows 2000,
  Linux 2000, Linux
  for pSeries Unix
  Servers (incl pSeries
  IntelliStation(R)),
  AIX V5 CD-ROM
  Digital Disk --
  ISO 9660 Standard V4.2.0
 
WVS CAN FR LANG SUPPORT V4.2.0
 Media Pack English U.S.                  BL02BNA
  Windows 2000, AIX V5 CD-ROM
  Digital Disk -- ISO 9660
  Standard V4.2.0 SS RS
  DUTCH CTTS FOR WVS V4.2.0
 Media Pack English                       BL02UNA
  U.S. AIX V5 CD-ROM
  Digital Disk -- ISO 9660
  Standard V4.2.0
 
WVS JAPANESE CTTS V4.2.0
 Media Pack English U.S. Windows          BL02WNA
  2000, AIX V5 CD-ROM Digital Disk
  -- ISO 9660 Standard V4.2.0
 
WVS US ENG LANG SUPPORT V4.2.0
 Media Pack English US Windows            BL027NA
  2000, Linux for pSeries Unix
  Servers (incl pSeries
  Intellistation), AIX V5 CD-ROM
  Digital Disk -- ISO 9660 Standard
  V4.2.0
                                          Part
Description                               number
 
WVS US ENG CTTS V4.2.0
 Media Pack English US Windows            BL02LNA
  2000, Linux for x86Series
  Intel-based servers, AIX V5 CD-ROM
  Digital Disk -- ISO 9660 Standard
  V4.2.0
 
WVS BRAZ PORT LANG SUPPORT  V4.2.0
 Media Pack English US Windows            BL02ANA
  2000, AIX V5 CD-ROM Digital Disk
  -- ISO 9660 Standard V4.2.0
 SS RS KOREAN CTTS FOR WVS V4.2.0
 Media Pack English US AIX V5             BL032NA
  CD-ROM Digital Disk -- ISO 9660
  Standard V4.2.0
 
WVS UK ENG LANG SUPPORT V4.2.0
 Media Pack English US Windows            BL028NA
  2000, AIX V5 CD-ROM Digital Disk
  -- ISO 9660 Standard V4.2.0
  SS RS CANTCTTS FOR WVS V4.2.0
 Media Pack English US AIX V5             BL02XNA
  CD-ROM Digital Disk -- ISO 9660
  Standard V4.2.0
 
WVS GERMAN LANG SUPPORT V4.2.0
 Media Pack English US Windows            BL02DNA
  2000, Linux for x86Series
  Intel-based servers, AIX V5 CD-ROM
  Digital Disk -- ISO 9660 Standard
  V4.2.0
 
WVS GERMAN CTTS V4.2.0
 Media Pack English US Windows            BL02RNA
  2000, Linux for x86Series
  Intel-based servers, AIX V5 CD-ROM
  Digital Disk -- ISO 9660 Standard
  V4.2.0
 
WVS UK ENG CTTS V4.2.0
 Media Pack English US Windows            BL02MNA
  2000, AIX V5 CD-ROM Digital Disk
  -- ISO 9660 Standard V4.2.0
 
WVS CAN FR CTTS V4.2.0
 Media Pack English US Windows            BL02PNA
  2000, AIX V5 CD-ROM Digital Disk
  -- ISO 9660 Standard V4.2.0
 
WVS SIMP CHIN LANG SUPPORT  V4.2.0
 Media Pack English US Windows            BL02HNA
  2000, AIX V5 CD-ROM Digital Disk
  -- ISO 9660 Standard V4.2.0
 
WVS KOREAN LANG SUPPORT V4.2.0
 Media Pack English US AIX V5             BL02KNA
  CD-ROM Digital Disk -- ISO 9660
  Standard V4.2.0
 
WVS JAPANESE LANG SUPPORT V4.2.0
 Media Pack English US Windows            BL02INA
  2000, AIX V5 CD-ROM Digital Disk
  -- ISO 9660 Standard V4.2.0
  SS RS ITALIAN CTTS FOR WVS
  V4.2.0
 
 
                                          Part
Description                               number
 
 Media Pack English US AIX V5             BL02TNA
  CD-ROM Digital Disk -- ISO 9660
  Standard V4.2.0
WVS TRAD CHIN CTTS V4.2.0
 Media Pack English US Windows            BL00BTC
  2000 CD-ROM Digital Disk -- ISO
  9660 Standard V4.2.0
 
WVS DUTCH LANG SUPPORT V4.2.0
 Media Pack English US Windows            BL02GNA
  2000, Linux for x86Series
  Intel-based servers, AIX V5 CD-ROM
  Digital Disk -- ISO 9660 Standard
  V4.2.0
 
WVS FRENCH CTTS V4.2.0
 Media Pack English US Windows            BL02QNA
  2000, AIX V5 CD-ROM Digital Disk
  -- ISO 9660 Standard V4.2.0
 
WVS TRAD CHIN LANG SUPPORT V4.2.0
 Media Pack English US Windows            BL00ETC
  2000 CD-ROM Digital Disk -- ISO
  9660 Standard V4.2.0
 
WVS FRENCH LANG SUPPORT V4.2.0
 Media Pack English US Windows            BL02CNA
  2000, AIX V5 CD-ROM Digital Disk
  -- ISO 9660 Standard V4.2.0
 
WVS SPANISH LANG SUPPORT V4.2.0
 Media Pack English US Windows            BL02ENA
  2000, AIX V5 CD-ROM Digital Disk
  -- ISO 9660 Standard V4.2.0
 
WVS ITALIAN LANG SUPPORT V4.2.0
 Media Pack English US AIX V5             BL02FNA
  CD-ROM Digital Disk -- ISO 9660
  Standard V4.2.0
 
WVS CANTONESE LANG SUPPORT V4.2.0
 Media Pack English US AIX V5             BL02JNA
  CD-ROM Digital Disk -- ISO 9660
  Standard V4.2.0

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.

Entitled
maintenance
offerings              Media packs                Part
description            description                number
 
WVS Dutch Lang Support V4.2.0
 
WebSphere Voice        WVS Dutch Lang             BL02GNA
Server Dutch           Support English U.S.
Language               Windows 2000, Linux
Support for AIX        for x86Series
Process                Intel-based servers,
                       AIX V5 CD-ROM Digital
                       Disk -- ISO 9660
                       Standard V4.2.0
Entitled
maintenance
offerings              Media packs                Part
description            description                number
 
WebSphere Voice Server V4.2.0
 
WSVOI W2K              WebSphere Voice            BL026NA
 AIX PROC              Server English US
                       Windows 2000, Linux
                       for x86Series
                       Intel-based servers,
                       AIX V5 CD-ROM Digital
                       Disk -- ISO 9660
                       Standard V4.2.0
 
WVS UK Eng Lang Support V4.2.0
 
WSVOI U.K.             WVS UK Eng Lang            BL028NA
 ENG LAN SPT           Support English US
 W2K AIX PROC          Windows 2000, AIX V5
                       CD-ROM Digital Disk --
                       ISO 9660 Standard
 
WVS US Eng Lang Support V4.2.0
 
WSVOI US               WVS US Eng Lang            BL027NA
 ENG LAN SPT           Support English US
 W2K AIX PROC          Windows 2000, Linux
                       for x86Series
                       Intel-based servers,
                       AIX V5 CD-ROM Digital
                       Disk -- ISO 9660
                       Standard V4.2.0
 
WVS Aust Eng Lang Support V4.2.0
 
WSVOI AUSTRALN         WVS Aust Eng Lang          BL01KNA
 ENG LAN SPT           Support English US
 W2K PROC              Windows 2000 CD-ROM
                       Digital Disk -- ISO
                       9660 Standard
 
WVS Braz Port Lang Support V4.2.0
 
WSVOI BR PORT          WVS Braz Port Lang         BL02ANA
 LAN SPT W2K --        Support English US
 AIX PROC              Windows 2000, AIX V5
                       CD-ROM Digital Disk --
                       ISO 9660 Standard
 
WVS Can Fr Lang Support V4.2.0
 
WSVOI FR CAN           WVS Can Fr Lang            BL02BNA
 LAN SP W2K            Support English US
 AIX PROC              Windows 2000, AIX V5
                       CD-ROM Digital Disk --
                       ISO 9660 Standard
 
WVS French Lang Support V4.2.0
 
WSVOI FR LAN           WVS French Lang            BL02CNA
 SPT W2K               Support English US
 AIX PROC              Windows 2000, AIX V5
                       CD-ROM Digital Disk --
                       ISO 9660 Standard
Entitled
maintenance
offerings              Media packs                Part
description            description                number
 
WVS German Lang Support V4.2.0
 
WSVOI GER LAN          WVS German Lang            BL02DNA
 SPT W2K               Support English US
 AIX PROC              Windows 2000, Linux
                       for x86Series
                       Intel-based servers,
                       AIX V5 CD-ROM Digital
                       Disk -- ISO 9660
                       Standard V4.2.0
 
WVS Spanish Lang Support V4.2.0
 
WSVOI SPAN             WVS Spanish Lang           BL02ENA
 LAN SPT               Support English US
 AIX PROC              Windows 2000, AIX V5
                       CD-ROM Digital Disk --
                       ISO 9660 Standard
 
WVS Italian Lang Support V4.2.0
 
WSVOI ITALIAN          WVS Italian Lang           BL02FNA
 LAN SPT               Support English US
 AIX PROC              AIX V5 CD-ROM Digital
                       Disk -- ISO 9660
                       Standard
 
WVS Simp Chin Lang Support V4.2.0
 
WSVOI SIM              WVS Simp Chin Lang         BL02HNA
 CHI W2K               Support English US
 AIX PROC              Windows 2000, AIX V5
                       CD-ROM Digital Disk --
                       ISO 9660 Standard
 
WVS Trad Chin Lang Support V4.2.0
 
WSVOI TRAD             WVS Trad Chin Lang         BL00ETC
 CHI LAN               Support English US
 SPT W2K PROC          Windows 2000 CD-ROM
                       Digital Disk -- ISO
                       9660 Standard
 
WVS Japanese Lang Support V4.2.0
 
WSVOI JAPANESE         WVS Japanese Lang          BL02INA
 LAN SPT W2K           Support English US
 AIX PROC              Windows 2000, AIX V5
                       CD-ROM Digital Disk --
                       ISO 9660 Standard
 
WVS Cantonese Lang Support V4.2.0
 
WebSphere Voice        WVS Cantonese Lang         BL02JNA
 Server Cantonese      Support English US
 Language Support      AIX V5 CD-ROM Digital
 for AIX PROC          Disk -- ISO 9660
                       Standard
 
WVS Korean Lang Support V4.2.0
 
WebSphere Voice        WVS Korean Lang            BL02KNA
 Server Korean         Support English US
 Language Support      AIX V5 CD-ROM Digital
 for AIX PROC          Disk -- ISO 9660
                       Standard
Entitled
maintenance
offerings              Media packs                Part
description            description                number
 
WVS U.S. Eng CTTS V4.2.0
 
WSVOI US EN            WVS U.S. Eng CTTS          BL02LNA
 CNC TXT               English US Windows
 SP W2K                2000, Linux for
 AIX PROC              x86Series
                       Intel-based servers,
                       AIX V5 CD-ROM Digital
                       Disk -- ISO 9660
                       Standard V4.2.0
 
WVS UK Eng CTTS V4.2.0
 
WSVOI UK ENG           WVS UK Eng CTTS            BL02MNA
 CNC TXT               English US Windows
 SP W2KAIX PROC        2000, AIX V5 CD-ROM
                       Digital Disk -- ISO
                       9660 Standard
 
WVS Braz Port CTTS V4.2.0
 
WSVOI BR PORT          WVS Braz Port CTTS         BL02NNA
 CNC TXTSP             English US Windows
 W2KAIX PROC           2000, AIX V5 CD-ROM
                       Digital Disk -- ISO
                       9660 Standard
 
WVS Can Fr CTTS V4.2.0
 
WSVOI FR CAN           WVS Can Fr CTTS            BL02PNA
 CNC TXT-SP            English US Windows
 W2KAIX PROC           2000, AIX V5 CD-ROM
                       Digital Disk -- ISO
                       9660 Standard
 
WVS French CTTS V4.2.0
 
WSVOI FR CNCT          WVS French CTTS            BL02QNA
 TXT SP W2K            English US Windows
 AIX PROC              2000, AIX V5 CD-ROM
                       Digital Disk -- ISO
                       9660 Standard
 
WVS German CTTS V4.2.0
 
WSVOI GER CNCT         WVS German CTTS            BL02RNA
 TXT SP W2K            English US Windows
 AIX PROC              2000, Linux for
                       x86Series
                       Intel-based servers,
                       AIX V5 CD-ROM Digital
                       Disk -- ISO 9660
                       Standard V4.2.0
 
WVS Spanish CTTS V4.2.0
 
WSVOI SPAN             WVS Spanish CTTS           BL02SNA
 CNCT TXT              English US Windows
 SP AIX PROC           2000, AIX V5 CD-ROM
                       Digital Disk -- ISO
                       9660 Standard
Entitled
maintenance
offerings              Media packs                Part
description            description                number
 
SS RS Italian CTTS for WVS V4.2.0
 
ScanSoft               SS RS Italian CTTS         BL02TNA
RealSpeak              for WVS English U.S.
Italian                AIX V5 CD-ROM Digital
CTTS for               Disk -- ISO 9660
AIX PROC               Standard
 
SS RS Dutch CTTS for WVS V4.2.0
 
ScanSoft               SS RS Dutch CTTS for       BL02UNA
RealSpeak              WVS English US AIX V5
Dutch CTTS for         CD-ROM Digital Disk --
AIX PROC               ISO 9660 Standard
 
WVS Simp Chin CTTS V4.2.0
 
 
WSVOI SIM              WVS Simp Chin CTTS         BL02VNA
CHI CNC                English US Windows
TXTSP W2KAIX           2000, AIX V5 CD-ROM
PROC                   Digital Disk -- ISO
                       9660 Standard
 
WVS Trad Chin CTTS V4.2.0
 
WSVOI TRAD             WVS Trad Chin CTTS         BL00BTC
CHI CNCT               English US Windows
TXT SP W2K             2000 CD-ROM Digital
PROC                   Disk -- ISO 9660
                       Standard
 
WVS Japanese CTTS V4.2.0
 
WSVOI JPN CNC          WVS Japanese CTTS          BL02WNA
TXT SP W2K             English US Windows
AIX PROC               2000, AIX V5 CD-ROM
                       Digital Disk -- ISO
                       9660 Standard
 
SS RS Cant CTTS for WVS V4.2.0
 
ScanSoft               SS RS CantCTTS for         BL02XNA
RealSpeak              WVS English US AIX V5
Cantonese              CD-ROM Digital Disk --
CTTS for               ISO 9660 Standard
AIX PROC
 
WVS Korean CTTS V4.2.0
 
WebSphere Voice        WVS Korean CTTS            BL02YNA
Server Korean          English US AIX V5
CTTS for               CD-ROM Digital Disk --
AIX PROC               ISO 9660 Standard
 
SS RS Korean CTTS for WVS V4.2.0
 
ScanSoft               SS RS Korean CTTS          BL032NA
RealSpeak              for WVS English
Korean CTTS            U.S. AIX V5
for WVS PROC           CD-ROM Digital Disk --
                       ISO 9660 Standard

 
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Terms and conditions

Licensing: IBM International Program License Agreement (IPLA). Proofs of Entitlement (PoE) are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

License Information (LI) form number: L-AFOS-5PPJQR

Limited warranty applies: Yes

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume Orders (IVO): No

Passport Advantage applies: Yes and through the Passport Advantage Web site at:

Software maintenance applies: Yes

Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the product(s) announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.

While your Software Maintenance is in effect IBM provides you assistance for your routine, short duration installation and usage (how-to) questions and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. This assistance is not available to your end users. IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at:

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at:

Complimentary products: IBM provides licensed copies of complimentary products in our product boxes. The complimentary products are not upgradeable through the originally ordered product. They are only upgradeable separately as individual products. If a fully licensed product is required, contact IBM or your reseller. In addition, complimentary products do not entitle customers to receive service support.

IBM operational support services — support line: No

iSeries™ software subscription applies: No
 
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Prices

Passport Advantage

For Passport Advantage information and charges, contact your IBM Marketing Representative or authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 1 800-IBM-4YOU (426-4968).

Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers and Business Partners to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors, as well as commercial financing (revolving lines of credit, terms loans, acquisition facilities, and inventory financing credit lines) for Business Partners. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit:

Use the "Select a Country" menu, to find a contact in your location (or country).

Trademarks

 
The e-business logo, pSeries, SP, and iSeries are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Passport Advantage, WebSphere, AIX, RS/6000, ViaVoice, DirectTalk, and IntelliStation are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Pentium are trademarks of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

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