IBM WebSphere Voice Server V4.2 extends WebSphere Voice Server V3.1.1, enhancing the enablement of voice access to e-business applications and data
IBM United States Software Announcement 203-251September 23, 2003
 ENUS203-251.PDF (87KB)
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At a glance(Corrected on October 28, 2003)
Corrections were made in the Ordering information section.
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| At a glance |
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WebSphere Voice Server for Multiplatforms V4.2 includes all the capability of WebSphere Voice Server V3.1.1, and provides the following new features:
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More natural sounding synthesized speech with the new third-generation synthesized speech
Concatenative Text-to-Speech (CTTS) with:
- An additional female voice for the U.S. English
- New French, German, and Japanese female voices
- The addition of a U.K. English male and female voice when using WebSphere Voice Response for AIX
- Dutch speech recognition when using WebSphere Voice Response for AIX, and the availability of ScanSoft RealSpeak Dutch TTS
- Korean language speech recognition and CTTS male voice when using WebSphere Voice Response for AIX
- Availability of ScanSoft RealSpeak TTS for Cantonese, Dutch, Korean, and Italian languages for female voice on AIX
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| Overview |
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WebSphere® Voice Server (WVS) for Multiplatforms V4.2 extends the WVS V3.1.1 product, and delivers additional customer-focused enhancements:
- Additional third-generation CTTS voice (female voice) for U.S. English on WebSphere Voice Response for AIX®
- Third-generation CTTS voices for U.K. English and Japanese on WebSphere Voice Response for AIX
- Dutch language speech recognition on WebSphere Voice Response for AIX and the availability of ScanSoft RealSpeak TTS female voice on AIX
- Korean language speech recognition and third-generation CTTS (male voice) on WebSphere Voice Response for AIX
- The availability of ScanSoft RealSpeak TTS for Cantonese, Dutch, Korean, and Italian languages for female voice on AIX
- VoiceXML V2 Browser shipped on WebSphere Voice Response for AIX V3.1 VoiceXML V2 and Java™ Enhancements electronic image CD Part number C506ZNA, which is compatible with WebSphere Voice Server for Multiplatforms V4.2
- Support for VoiceXML 2.0, Speech Recognition Grammar Specification (SRGS) 1.0, Speech Synthesis Markup Language (SSML) 1.0, and Semantic Interpretation for Speech Recognition (SISR) 1.0 when using WebSphere Voice Response for AIX
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| Key prerequisites |
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- Passport Advantage® agreement
- A Single-Byte Character System (SBCS) operating system
Note:
Double-Byte Character System (DBCS) support for AIX 5.1 is required for WebSphere Voice Server V4.2
for AIX for Cantonese, Korean, Japanese, and Simplified Chinese. For details, refer to the
Hardware requirements
and
Software requirements
sections.
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| Planned availability dates |
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September 26, 2003: Electronic software and documentation delivery for all WVS V4.2
products except those listed below:
- November 21, 2003: Electronic software and documentation delivery for ScanSoft RealSpeak Cantonese, Korean, and Italian languages CTTS for WebSphere Voice Server
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October 24, 2003: Media and documentation for all WVS V4.2 products except those listed
below:
- December 19, 2003: Media and documentation for ScanSoft RealSpeak Cantonese, Korean, and Italian languages and Korean CTTS for WebSphere Voice Server
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| Description |
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WebSphere Voice Server (WVS) for Multiplatforms V4.2 includes:
- Speech recognition software that can listen to words spoken over a telephone, recognize these words, and pass the recognized words as text to an application
- TTS software that synthesizes speech from application text for play-back over a telephone
- Connection to many telephony platforms, including WebSphere Voice Response for AIX and WebSphere Voice Response for Windows™ (formerly known as DirectTalk® for AIX and DirectTalk for Windows), Intel™ Dialogic, Cisco or Siemens HiPath, and Voice Server Speech Technologies for Windows and Linux
- Development tools, including support for applications written in VoiceXML 2.0, Java Beans, or C
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Complimentary copies of the following products:
- Voice Toolkit V4.2 for WebSphere Studio
- WebSphere Studio Site Developer V5 for Windows
WVS V4.2 is a software product that can be integrated with other software and hardware telephony products to speech-enable these products.
A customer using an application developed with WebSphere Voice Server places a telephone call from either a landline or mobile phone.
- A telephony server answers this telephone call, which is a PC or UNIX® server with special telephony hardware that allows it to answer telephone calls.
- The telephony server is also running WebSphere Voice Server, which listens to the user speaking and recognizes words.
- These recognized words are then passed to the application, running on WebSphere Application Server, which performs the desired transaction and sends the resulting text back to the WebSphere Voice Server.
- The WVS then uses the text to synthesize speech, which the telephony server routes back to the handset where the caller can hear it.
WebSphere Voice Response for AIX V3.1 (5724-C35, PN BL00TNA) has been enhanced to include a VoiceXML V2 Browser which supports the VoiceXML 2.0 specification. It also provides complimentary copies of development tools, Voice Toolkit V4.2 for WebSphere Studio and WebSphere Studio Site Developer V5 (single license), to enable the customer to more easily set up a complete voice solution.
WVS V4.2 can be used for the following purposes:
Voice-Enabling Server applications
- Using open voice standards, software server applications, built on open industry standards, can be enabled for voice access. This allows customers access to voice-enabled Web applications by using a telephone either wired or wireless.
- Voice-enable existing DTMF and pre-recorded audio IVR applications with speech recognition and TTS capabilities.
Voice-Enabling Web applications
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A combination of products that includes:
- A VoiceXML browser that interprets VoiceXML 2.0 markup (limited to WebSphere Voice Response for AIX V3.1 with VoiceXML V2 and Java Enhancements included)
- IBM speech recognition and TTS engines for accepting voice input and generating synthesized speech output
- WebSphere Voice Server Administrator's Guide
- A Sample VoiceXML application for testing your installation and configuration
- Support for System Management functions (for Cisco and Dialogic connection environments)
- Shipment with a toolkit including Windows runtimes for Web based application development
Support software for integration with the following telephony platforms:
- WebSphere Voice Response for AIX, V3.1 with PTF U489834 installed
- WebSphere Voice Response for AIX V3.1 VoiceXML V2 and Java Enhancements CD
- WebSphere Voice Response for Windows, V3.1.3
- Cisco or Siemens HiPath VOIP gateways using H.323 V2 VOIP software
- Intel Dialogic E1, T1, and analog telephony adapters
Note: Cisco or Siemens HiPath VOIP gateway, Intel Dialogic, and WebSphere Voice Response for Windows platforms remain at the support for VoiceXML 1.0 level (WebSphere Voice Response for Windows additionally supports Java and TRexx applications).
Speech-Enabling IVR application
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A product that includes:
- IBM speech recognition and TTS engines for recognizing voice input and generating synthesized speech output
- Appropriate Programming APIs to access the speech technologies from the supported platforms
- A sample application for testing your installation and configuration in the appropriate programming language
- Support for System Management functions
- Support software for integration with the WebSphere Voice Response for AIX V3.1
- Support software for integration with the WebSphere Voice Response for Windows, V3.1.3
Language support
The following chart identifies language and TTS support for the connections supported by:
- WebSphere Voice Response for AIX telephony platform
- WebSphere Voice Response for Windows platform
- WVS for use with the Intel Dialogic telephony platform
- WVS for use with the Cisco or Siemens HiPath telephony platform
- Speech Technology for Windows
- Speech Technology for Linux
ST
Language WVR/AIX WVR/Win Dialogic VoIP ST Win Linux
U.S. R/F/C3 R/F/C R/F/C R/F R/F/C3 R/C3
English
U.K. R/F/C3 R/F/C R/F/C R/F None None
English
French R/F/C3 R/F/C R/F R/F None None
German R/F/C3 R/F/C R/F R/F None R/C3
Italian R/V None None None None None
Spanish R/F/C R/F/C None None None None
Japanese R/F/C3 None R/O/C R/O R/O/C None
Simpl. R/C2 None R/F None R/F/C None
Chinese
Tradit. None None None None R/F/C None
Chinese
Brazilian R/F/C R/F/C None None None None
Portuguese
Canadian R/F/C R/F/C None None None None
French
Austral. None R/F/C-UK None None None None
English
Cantonese R/V None None None None None
Korean R/F/C3/V None None None None None
Dutch R/V None None None None None
Legend
- WVR/AIX = WebSphere Voice Response for AIX telephony platform
- WVR/Win = WebSphere Voice Response for Windows platform
- Dialogic = WebSphere Voice Server for use with the Intel Dialogic telephony platform
- VoIP = WebSphere Voice Server for use with the Cisco or Siemens HiPath telephony platform
- ST Win = Speech Technology for Windows
- ST Linux = Speech Technology for Linux
- R = Speech recognition
- F = Formant TTS
- O = Outloud TTS
- C = Concatenative TTS
- C2 = Second-generation CTTS
- C3 = Third-generation CTTS
- V = ScanSoft TTS
- R/F/C-UK = Australian English for Speech Recognition only uses U.K. English TTS
Notes
- U.S. English supports male and two female voices in third-generation CTTS
- U.K. English voices updated, supports male and female voices in third-generation CTTS
- French and German voices updated, both support male and female voices in third-generation CTTS
- Japanese supports female voice in third-generation CTTS
- Canadian French voices updated, support for both male and female voices
- Simplified Chinese CTTS updated
- Korean supports new male voice third-generation CTTS and new ScanSoft female voice
- Dutch, Cantonese, and Italian support ScanSoft TTS (female) only (no formant or concatenative IBM TTS)
- Spanish provides Castilian Spanish TTS
- Partial SSML support available (see VoiceXML Programmer's Guide for specific details)
Complimentary copies of the following products
- Voice Toolkit V4.2 for WebSphere Studio, which includes VoiceXML 1.0 to 2.0 conversion utilities, grammar conversion utilities, VoiceXML 2.0 editor, grammar editor, and a pronunciation builder, allows application developers to easily add voice technology to middleware applications. Also includes tools for prototyping VoiceXML applications on a PC without a telephony server, provides the necessary speech recognition and TTS engines for testing applications developed with the Voice Toolkit (except in Dutch).
- WebSphere Studio Site Developer V5 for Windows is used with the Voice Toolkit for WebSphere Studio.
- WebSphere Application Server can be used for internal evaluation and for the development, demonstration, and testing of applications. It provides open standards, the core element in many e-business solution offerings, by offering a rich set of application deployment services and transaction management. A trial version of WebSphere Application Server can be obtained at:
Highlighted features in WVS V4.2
For use with WebSphere Voice Response for AIX Telephony Platform
- Third-generation CTTS male and female voices for U.S. English, U.K. English, French, and German.
- Third-generation CTTS female voice for Japanese.
- Dutch ASR with the availability of ScanSoft RealSpeak Dutch TTS.
- Korean ASR and third-generation male voice CTTS.
- The availability of ScanSoft RealSpeak Cantonese, Dutch, Korean, and Italian TTS.
For use with WebSphere Voice Response for Windows Telephony Platform
- Continued support for the WVR/Windows platform.
For Cisco or Siemens HIPATH Platform
- Continued support for Cisco or Siemens HiPath Telephony Platforms
For Intel Dialogic Platform
- Continued support for Intel Dialogic telephony platform
Speech Technologies For Windows
- Continued support for Speech Technologies for Windows telephony platform
Speech Technologies for Linux
- Continued support for Speech Technologies for Linux telephony platform
WVS V4.2 product features
- Support for VoiceXML 2.0, Speech Recognition Grammar Specification (SRGS) 1.0, Speech Synthesis Markup Language (SSML) 1.0, and Semantic Interpretation for Speech Recognition (SISR) 1.0.
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The VoiceXML browser supports a "Say What You Hear" algorithm for selecting items from a menu.
- The VoiceXML browser speaks the menu choices.
- Users can say the menu items that they already heard and any other menu items that are about to be spoken (a feature for expert users).
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Capability for callers to fill in forms and submit data to Web-based applications
- Directed dialogue support with form filling
- Support for mixed initiative dialogs — ability to include multiple requests in the same utterance
- Built-in browser commands such as "quiet please" or "help"
- Barge-in (allows user to interrupt the dialog and respond to a prompt)
- Grammar-based speech recognition, including support for dynamic grammars
IBM developed engines
- IBM Speech Recognition engine featuring speaker-independent, telephony voice models
- TTS engine to synthesize speech from application text
- Concatenative TTS engine that takes digital text and converts it to digital audio by applying human language-specific rules and algorithms
Accessibility by people with disabilities
WVS Multiplatforms is a voice application enabler, which services two types of users, system administrators, and telephone callers. WVS V4.2 provides the following accessibility features for each of those user groups:
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System administrators
- Does not interfere with keyboard accessibility features built into the operating system
- Offers text through standard system function calls or through an API, which supports interaction with assistive technology
- Provides documentation in an accessible format
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Telephone callers (end users)
- Offers the capability of providing people with no or low vision and manual disabilities access to business data and services using telephone user interfaces
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| Product positioning |
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WVS V4.2 is a speech middleware software product that replaces several products for Speech Enabling Web sites, including WVS V3.1.1.
Trademarks
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| Offering information |
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Product information is available through the Offering Information Web site:
You can also visit the Passport Advantage® Web site at:
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| Publications |
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No hardcopy publications are shipped with this program. All product publications are available in softcopy on the respective CD-ROM.
The WVS V4.2 publications are also available via the IBM Publications Center site at:
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card or customer number. A large number of publications are available online in various file formats, and they can all be downloaded free of charge.
The IBM Publications Notification System (PNS)
The PNS enables subscribers to set up profiles of interest by order
number/product number. PNS subscribers automatically receive
notifications by e-mail of all new publications defined in their
profiles. These may then be ordered/downloaded via the Publications
Center.
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| Technical information |
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Hardware requirements
WVS V4.2 minimum requirements
When used with WebSphere® Voice Response for Windows™, V3.1.3 telephony platform
- Intel™ Pentium™ 500 MHz processor, or equivalent: CD-ROM drive
- 512 MB RAM minimum required
- 500 MB of disk space minimum required per language install
- Local network — 10/100 Mb ethernet
Note: Requires the, separately orderable, WebSphere Voice Response for Windows, V3.1.3 product. The general WebSphere Voice Response for Windows hardware requirements are identified in the WebSphere Voice Response for Windows: General Information and Planning Guide.
A minimum configuration example is:
- Intel Pentium 500 MHz processor, or equivalent: CD-ROM drive
- 512 MB RAM minimum required
- 2 GB of disk space
- Telephony adapter — Dialogic D/240PCI-T1
- Echo cancellation adapter — Dialogic D/320SC PCI
- Local network — 100 Mb ethernet
When used with the WebSphere Voice Response for AIX®, V3.1 telephony platform
- IBM RS/6000® or pSeries™ 233 MHz, or higher: CD-ROM drive
- 512 MB RAM minimum required
- 500 MB of disk space minimum required per language install
- Local network — 10/100 Mb ethernet
Note: Requires the separately orderable WebSphere Voice Response for AIX, V3.1 (with PTF U489834 installed) product. The general WebSphere Voice Response for AIX hardware requirements are identified in the WebSphere Voice Response for AIX: General Information and Planning Guide.
A minimum configuration example is:
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RS/6000 systems or pSeries systems that support the use of the digital trunk adapters (RS/6000 with
the IBM ARTIC 960RxD DTXA FC6310 adapter) for connectivity to the telephony networks. Memory and
CPU usage are defined in the WebSphere Voice Response publications.
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RS/6000 or IBM
pSeries 233
MHz, or higher
- 512 MB RAM required, plus 15 MB per speech recognition, TTS engine configured and 300 MB for any CTTS option except U.S. English, German, French, and Simplified Chinese, which require an additional 600 MB
- 2 GB HDD, or higher
- LAN adapter — 100 Mb Ethernet
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RS/6000 or IBM
When used with the Cisco or Siemens HiPath telephony platform
This connection product remains at the V2.0 level. Refer to "When used with the Cisco Telephony Platform" Software Announcement 201-309 , dated October 30, 2001, for these system requirements including requirements for the Deployment Environment. The requirements for Cisco and Cisco or Siemens HiPath Telephony platform are the same.
When used with the Intel Dialogic telephony platform
This connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001, for these system requirements.
The WVS Speech Technologies for Windows minimum requirements
For all language versions except U.S. English with CTTS this connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001, for these system requirements.
WVS Speech Technologies for Windows V2.0 with third-generation U.S. English CTTS Voice minimum requirements
Speech Technologies — Client:
- Intel-compatible 500 MHz, or faster, processor
- CD-ROM drive
- 512 MB RAM
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200 MB free disk space (minimum), which includes:
- Installation destination directory for each WebSphere Voice Server language support selected
- Additional disk space in the installation directory for caching, logging, and tracing, as needed
- Monitor, keyboard, and mouse
- Connection to a LAN
- Additional processor speed, RAM, and disk space required by your telephony environment
Speech Technologies — Server:
- Intel-compatible 500 MHz, or faster, processor
- CD-ROM drive
- 1 GB RAM minimum
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1 GB free disk space (minimum), which includes:
- Installation destination directory for each WVS language support selected
- Additional disk space in the installation directory for caching, logging, and tracing, as needed
- Monitor, keyboard, and mouse
- Connection to a LAN
The WVS Speech Technologies for Linux minimum requirements (Client and/or Server):
- Intel Pentium 500 MHz processor, or equivalent: CD-ROM drive
- 1 GB RAM minimum required, plus 15MB RAM per Speech Recognition and TTS engine configured on server
- 1 GB free disk space
- Local network — 10/100 Mb Ethernet
Voice Toolkit for WebSphere Studio, minimum hardware requirements:
- System suitable for running Microsoft™ Windows 2000
- Minimum of an Intel Pentium 500 MHz processor or equivalent (1.0 GHz recommended)
- 768 MB RAM
- A display adapter setting of at least 256 colors and 800 x 600 resolution or higher (1024 x 768 resolution recommended)
- 200 MB free disk space (in addition to the disk space requirement for WebSphere Studio Site Developer V5.1)
- Installation requires an additional 200 MB temporary space on the drive specified in the user TMP environment variable
Note: The additional hardware requirement is that which is required over and above this to install and run the Concatenative Text-to-Speech for the development language, if so chosen during installation.
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If you plan to install WebSphere CTTS, the following additional resources are required:
- 150 MB RAM for each CTTS language (excluding Simplified Chinese, which requires an additional 300 MB RAM)
- 640 MB disk space for each CTTS language (excluding Simplified Chinese, which requires an additional 600 MB of disk space), of which 300 MB are for temporary storage
Software requirements
WVS V4.2
When used with WebSphere Voice Response for Windows, V3.1.3 Telephony Platform
- Microsoft Windows 2000 Server with Service Pack 3 applied
- Adobe Acrobat Reader V4.0.5, or later (included with package)
- WebSphere Voice Response for Windows, V3.1.3
When used with WebSphere Voice Response for AIX, V3.1 Telephony Platform
- AIX V5.1 Maintenance Level 4
- Java™ 2 Technology Edition JRE for AIX, V1.4.1
- WebSphere Voice Response for AIX, V3.1 (with PTF U489834 installed)
- VoiceXML 2.0 and Java Enhancements for WebSphere Voice Response for AIX installed
Deployment Environment for WebSphere Voice Response for AIX and Windows
- PSTN (T1/E1) or SS7 connection for WebSphere Voice Response for AIX product to switch network
- Analog telephone connection for WebSphere Voice Response for Windows product to switch network
- WVS Client software installed on the WebSphere Voice Response system
- WVS software and Language software installed on separate IBM pSeries machines for Speech Recognition and TTS capabilities
- Dedicated high-speed LAN for Distributed WebSphere Voice Response systems and WebSphere Voice Server systems (100 Mb Ethernet LAN depending on size of system)
- Web application server hosting VoiceXML application recommended
When used with the Cisco or Siemens HiPath telephone platform
This connection product remains at the V2.0 level. Refer to "When used with the Cisco Telephony Platform" Software Announcement 201-309 , dated October 30, 2001, for these system requirements. The requirements for Cisco and Cisco or Siemens HiPath Telephony platform are the same.
When used with the Intel Dialogic telephony platform
This connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001, for these system requirements.
The WVS Speech Technologies for Windows minimum requirements
This connection product remains at the V2.0 level. Refer to Software Announcement 201-309 , dated October 30, 2001, for these system requirements.
The WVS Speech Technologies for Linux minimum requirements
- Red Hat 7.3
- SuSe 8.0
Voice Toolkit for WebSphere Studio requirements
- Microsoft Windows 2000 Professional with Service Pack 2, or higher, applied
- WebSphere Studio Site Developer V5.0.1 (or WebSphere Studio Application Developer) installed
Compatibility: WVS V4.2 is not compatible with previous versions. Previous versions of WVS must be uninstalled before installing WVS V4.2.
Limitations: When used with Dialogic and Cisco or Siemens HiPath Telephone Environments, if the IBM ViaVoice® desktop product is installed on the target system, it must be uninstalled before installing this package.
When used with WebSphere Voice Response for AIX environment:
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WebSphere Voice Response uses a VoiceXML browser application packaged with WebSphere Voice Response.
VoiceXML uses application stored on a Web server instead of applications stored on WebSphere Voice
Response. Therefore, it does not use DirectTalk® SSI environment for managing applications.
To install the new Feature VoiceXML 2.0 and Java Enhancements for WebSphere Voice Response for AIX V3.1, any already installed DTBE file sets must be uninstalled.
WVS for Voice Response for AIX V4.2 is not compatible with previous versions. Previous versions of WVS for Voice Response for AIX must be uninstalled before installing WVS V4.2.
Planning information
Customer responsibilities: It is the customer's responsibility to provide a technician with telephony platform expertise to set up the telephony environment and configure the gateways.
It is strongly recommended that planning and implementation of WVS be done with an integration agreement with IBM Global Services or other capable service provider. Contact your IBM Voice Systems representative for more information.
Packaging: WVS V4.2 is shipped in 31 separate Passport Advantage media pack packages of which it is normally necessary to order a minimum of two:
- One containing the base connection environment WebSphere Voice Server V4.2 code
- A minimum of one language product to provide the desired language support for Speech Recognition and Formant TTS
- If Concatenative TTS desired, then the correct language product containing the CTTS product
Notes
- Refer to the Ordering information section for a list of languages available with specific telephony or operating system platforms.
- CTTS may be ordered and executed in a stand-alone environment (without requiring the of WVS base product as a prerequisite) with the customer assuming responsibility for providing the necessary interface code.
Each media pack package contains one or more CD-ROMs, which contain:
- Program code
- Softcopy license (IPLA) which must be agreed to before installing the code
- Softcopy product documentation
Security, auditability, and control
WVS uses the security and auditability features of the host hardware or software.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Passport Advantage licensing
Part
Description number
WebSphere Voice Server
U.S. English Language Support
Per processor license D05VELL
SW maintenance 12 months
Per processor SW maintenance D05VGLL
reinstatement 12 months
Part
Description number
Per processor SW maintenance E007GLL
annual renewal
WebSphere Voice Server
Per processor license SW D50V8LL
maintenance 12 months
Per processor SW maintenance D50VDLL
reinstatement 12 months
Per processor SW E007FLL
maintenance annual renewal
WebSphere Voice Server U.K.
English Language Support
Per processor license SW D50U4LL
maintenance 12 months
Per processor SW D5OU6LL
maintenance reinstatement
12 months
Per processor SW E0071LL
maintenance annual renewal
WebSphere Voice Server
Dutch Language Support
Per processor license SW D52W4LL
maintenance 12 months
Per processor SW D52W5LL
maintenance reinstatement
12 months
Per processor SW E0106LL
maintenance annual renewal
WebSphere Voice Server
Australian English Language
Support per
Per processor license SW D526BLL
maintenance 12 months
Per processor SW maintenance D526DLL
reinstatement 12 months
Per processor SW maintenance E00NVLL
annual renewal
WebSphere Voice Server
Brazilian Portuguese Language
Support
Per processor license SW D51K2LL
maintenance 12 months
Per processor SW D51K4LL
maintenance reinstatement
12 months
Per processor SW E00HILL
maintenance annual renewal
WebSphere Voice Server
Canadian French Language
Support
Per processor D51K5LL
license SW maintenance
12 months
Per processor SW D51K7LL
maintenance reinstatement
12 months
Per processor SW E00HJLL
maintenance annual renewal
WebSphere Voice Server
French Language Support
Per processor license SW D50U7LL
maintenance 12 months
Part
Description number
Per processor SW D50U9LL
maintenance reinstatement
12 months
Per processor SW E0072LL
maintenance annual renewal
WebSphere Voice Server
German Language Support
Per processor license SW D50UALL
maintenance 12 months
Per processor SW D50UCLL
maintenance reinstatement
12 months
Per processor SW E0073LL
maintenance annual renewal
WebSphere Voice Server
Spanish Language Support
Per processor license SW D50UDLL
maintenance 12 months
Per processor SW D50UFLL
maintenance reinstatement
12 months
Per processor SW E0074LL
maintenance annual renewal
WebSphere Voice Server
Italian Language Support
Per processor license SW D50UJLL
maintenance 12 months
Per processor SW D50ULLL
maintenance reinstatement
12 months
Per processor SW E0076LL
maintenance annual renewal
WebSphere Voice Server
Simplified Chinese Language Support
Per processor license D50UZLL
SW maintenance 12 months
Per processor SW maintenance D50V3LL
Reinstatement 12 months
Per processor SW maintenance E007BLL
annual renewal
WebSphere Voice Server Traditional
Chinese Language Support
Per processor license SW 50UPLL
maintenance 12 months
Per processor SW maintenance D50UWLL
reinstatement 12 months
Per processor SW maintenance E0078LL
annual renewal
WebSphere Voice Server
Japanese Language Support
Per processor license SW D50VKLL
maintenance 12 months
Per processor SW maintenance D50VMLL
reinstatement 12 months
Per processor SW maintenance E007ILL
annual renewal
WebSphere Voice Server Cantonese
Language Support
Per processor license SW D526HLL
maintenance 12 months
Per processor SW maintenance D526JLL
reinstatement 12 months
Per processor SW maintenance E00NXLL
annual renewal
Part
Description number
WebSphere Voice Server Korean
Language Support
Per processor license SW D52W2LL
maintenance 12 months
Per processor SW maintenance D52W3LL
reinstatement 12 months
Per processor SW maintenance E0105LL
annual renewal
WebSphere Voice Server U.S.
English CTTS
Per processor license SW D50VNLL
maintenance 12 months
Per processor SW maintenance D50VQLL
reinstatement 12 months
Per processor SW maintenance E007JLL
annual renewal
WebSphere Voice Svr U.K.
English CTTS
Per processor license SW D50UGLL
maintenance 12 months
Per processor SW maintenance D50UILL
reinstatement 12 months
Per processor SW maintenance E0075LL
annual renewal
WebSphere Voice Server Brazilian
Portuguese CTTS
Per processor license SW D51KELL
maintenance 12 months
Per processor SW maintenance D51KGLL
reinstatement 12 months
Per processor SW maintenance E00HMLL
annual renewal
WebSphere Voice Server
Canadian French CTTS
Per processor license SW D51K8LL
maintenance 12 months
Per processor SW maintenance D51KBLL
reinstatement 12 months
Per processor SW maintenance E00HKLL
annual renewal
WebSphere Voice Server French CTTS
Per processor license SW D50UMLL
maintenance 12 months
Per processor SW maintenance D50USLL
reinstatement 12 months
Per processor SW maintenance E0077LL
annual renewal
WebSphere Voice Server German CTTS
Per processor license SW D50URLL
maintenance 12 months
Per processor SW maintenance D50V6LL
reinstatement 12 months
Per processor SW maintenance E007CLL
annual renewal
WebSphere Voice Server Spanish CTTS
Per processor license SW D50UTLL
maintenance 12 months
Per processor SW maintenance D50UVLL
reinstatement 12 months
Per processor SW maintenance E0079LL
annual renewal
Part
Description number
ScanSoft RealSpeak Italian CTTS for WVS
Per processor license SW D50UXLL
maintenance 12 months
Per processor SW maintenance D50V1LL
reinstatement 12 months
Per processor SW maintenance E007ALL
annual renewal
ScanSoft RealSpeak Dutch CTTS for WVS
Per processor license SW D52W6LL
maintenance 12 months
Per processor SW maintenance D52W7LL
reinstatement 12 months
Per processor SW maintenance E0107LL
annual renewal
WebSphere Voice Server
Simplified Chinese CTTS
Per processor license SW D50VALL
maintenance 12 months
Per processor SW maintenance D50VCLL
reinstatement 12 months
Per processor SW maintenance E007ELL
annual renewal
WebSphere Voice Server
Traditional Chinese CTTS
Per processor license SW D50V4LL
maintenance 12 months
Per processor SW maintenance D50V7LL
reinstatement 12 months
Per processor SW maintenance E007DLL
annual renewal
WebSphere Voice Server Japanese CTTS
Per processor license SW D50VHLL
maintenance 12 months
Per processor SW maintenance D50VJLL
reinstatement 12 months
Per processor SW maintenance E007HLL
annual renewal
ScanSoft RealSpeak Cantonese CTTS
for WVS
Per processor license SW D526ELL
maintenance 12 months
Per processor SW maintenance D526GLL
reinstatement 12 months
Per processor SW maintenance E00NWLL
annual renewal
WebSphere Voice Server Korean CTTS
Per processor license SW D52W0LL
maintenance 12 months
Per processor SW maintenance D52W1LL
reinstatement 12 months
Per processor SW maintenance E0104LL
annual renewal
ScanSoft RealSpeak Korean CTTS for WVS
Per processor license SW D52VYLL
maintenance 12 months
Per processor SW maintenance D52VZLL
reinstatement 12 months
Per processor SW maintenance E0103LL
annual renewal
Passport Advantage Supply
Part
Description number
WVS KOREAN CTTS V4.2.0
Media Pack English BL02YNA
U.S. AIX V5
CD-ROM Digital
Disk -- ISO 9660
Standard V4.2.0
WVS SPANISH CTTS V4.2.0
Media Pack English BL02SNA
U.S. Windows 2000,
AIX V5 CD-ROM Digital
Disk -- ISO 9660
Standard V4.2.0
WVS AUST ENG LANG SUPPORT V4.2.0
Media Pack English BL01KNA
U.S. Windows 2000 CD-ROM
Digital Disk -- ISO
9660 Standard V4.2.0
WVS BRAZ PORT CTTS V4.2.0
Media Pack English BL02NNA
U.S. Windows 2000,
AIX V5 CD-ROM Digital Disk
-- ISO 9660 Standard V4.2.0
WVS SIMP CHIN CTTS V4.2.0
Media Pack English BL02VNA
U.S. Windows 2000,
AIX V5 CD-ROM Digital Disk
-- ISO 9660 Standard V4.2.0
WVS V4.2.0
Media Pack English BL026NA
U.S. Windows 2000,
Linux 2000, Linux
for pSeries Unix
Servers (incl pSeries
IntelliStation(R)),
AIX V5 CD-ROM
Digital Disk --
ISO 9660 Standard V4.2.0
WVS CAN FR LANG SUPPORT V4.2.0
Media Pack English U.S. BL02BNA
Windows 2000, AIX V5 CD-ROM
Digital Disk -- ISO 9660
Standard V4.2.0 SS RS
DUTCH CTTS FOR WVS V4.2.0
Media Pack English BL02UNA
U.S. AIX V5 CD-ROM
Digital Disk -- ISO 9660
Standard V4.2.0
WVS JAPANESE CTTS V4.2.0
Media Pack English U.S. Windows BL02WNA
2000, AIX V5 CD-ROM Digital Disk
-- ISO 9660 Standard V4.2.0
WVS US ENG LANG SUPPORT V4.2.0
Media Pack English US Windows BL027NA
2000, Linux for pSeries Unix
Servers (incl pSeries
Intellistation), AIX V5 CD-ROM
Digital Disk -- ISO 9660 Standard
V4.2.0
Part
Description number
WVS US ENG CTTS V4.2.0
Media Pack English US Windows BL02LNA
2000, Linux for x86Series
Intel-based servers, AIX V5 CD-ROM
Digital Disk -- ISO 9660 Standard
V4.2.0
WVS BRAZ PORT LANG SUPPORT V4.2.0
Media Pack English US Windows BL02ANA
2000, AIX V5 CD-ROM Digital Disk
-- ISO 9660 Standard V4.2.0
SS RS KOREAN CTTS FOR WVS V4.2.0
Media Pack English US AIX V5 BL032NA
CD-ROM Digital Disk -- ISO 9660
Standard V4.2.0
WVS UK ENG LANG SUPPORT V4.2.0
Media Pack English US Windows BL028NA
2000, AIX V5 CD-ROM Digital Disk
-- ISO 9660 Standard V4.2.0
SS RS CANTCTTS FOR WVS V4.2.0
Media Pack English US AIX V5 BL02XNA
CD-ROM Digital Disk -- ISO 9660
Standard V4.2.0
WVS GERMAN LANG SUPPORT V4.2.0
Media Pack English US Windows BL02DNA
2000, Linux for x86Series
Intel-based servers, AIX V5 CD-ROM
Digital Disk -- ISO 9660 Standard
V4.2.0
WVS GERMAN CTTS V4.2.0
Media Pack English US Windows BL02RNA
2000, Linux for x86Series
Intel-based servers, AIX V5 CD-ROM
Digital Disk -- ISO 9660 Standard
V4.2.0
WVS UK ENG CTTS V4.2.0
Media Pack English US Windows BL02MNA
2000, AIX V5 CD-ROM Digital Disk
-- ISO 9660 Standard V4.2.0
WVS CAN FR CTTS V4.2.0
Media Pack English US Windows BL02PNA
2000, AIX V5 CD-ROM Digital Disk
-- ISO 9660 Standard V4.2.0
WVS SIMP CHIN LANG SUPPORT V4.2.0
Media Pack English US Windows BL02HNA
2000, AIX V5 CD-ROM Digital Disk
-- ISO 9660 Standard V4.2.0
WVS KOREAN LANG SUPPORT V4.2.0
Media Pack English US AIX V5 BL02KNA
CD-ROM Digital Disk -- ISO 9660
Standard V4.2.0
WVS JAPANESE LANG SUPPORT V4.2.0
Media Pack English US Windows BL02INA
2000, AIX V5 CD-ROM Digital Disk
-- ISO 9660 Standard V4.2.0
SS RS ITALIAN CTTS FOR WVS
V4.2.0
Part
Description number
Media Pack English US AIX V5 BL02TNA
CD-ROM Digital Disk -- ISO 9660
Standard V4.2.0
WVS TRAD CHIN CTTS V4.2.0
Media Pack English US Windows BL00BTC
2000 CD-ROM Digital Disk -- ISO
9660 Standard V4.2.0
WVS DUTCH LANG SUPPORT V4.2.0
Media Pack English US Windows BL02GNA
2000, Linux for x86Series
Intel-based servers, AIX V5 CD-ROM
Digital Disk -- ISO 9660 Standard
V4.2.0
WVS FRENCH CTTS V4.2.0
Media Pack English US Windows BL02QNA
2000, AIX V5 CD-ROM Digital Disk
-- ISO 9660 Standard V4.2.0
WVS TRAD CHIN LANG SUPPORT V4.2.0
Media Pack English US Windows BL00ETC
2000 CD-ROM Digital Disk -- ISO
9660 Standard V4.2.0
WVS FRENCH LANG SUPPORT V4.2.0
Media Pack English US Windows BL02CNA
2000, AIX V5 CD-ROM Digital Disk
-- ISO 9660 Standard V4.2.0
WVS SPANISH LANG SUPPORT V4.2.0
Media Pack English US Windows BL02ENA
2000, AIX V5 CD-ROM Digital Disk
-- ISO 9660 Standard V4.2.0
WVS ITALIAN LANG SUPPORT V4.2.0
Media Pack English US AIX V5 BL02FNA
CD-ROM Digital Disk -- ISO 9660
Standard V4.2.0
WVS CANTONESE LANG SUPPORT V4.2.0
Media Pack English US AIX V5 BL02JNA
CD-ROM Digital Disk -- ISO 9660
Standard V4.2.0
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed below are entitled to receive the corresponding media pack.
Entitled
maintenance
offerings Media packs Part
description description number
WVS Dutch Lang Support V4.2.0
WebSphere Voice WVS Dutch Lang BL02GNA
Server Dutch Support English U.S.
Language Windows 2000, Linux
Support for AIX for x86Series
Process Intel-based servers,
AIX V5 CD-ROM Digital
Disk -- ISO 9660
Standard V4.2.0
Entitled
maintenance
offerings Media packs Part
description description number
WebSphere Voice Server V4.2.0
WSVOI W2K WebSphere Voice BL026NA
AIX PROC Server English US
Windows 2000, Linux
for x86Series
Intel-based servers,
AIX V5 CD-ROM Digital
Disk -- ISO 9660
Standard V4.2.0
WVS UK Eng Lang Support V4.2.0
WSVOI U.K. WVS UK Eng Lang BL028NA
ENG LAN SPT Support English US
W2K AIX PROC Windows 2000, AIX V5
CD-ROM Digital Disk --
ISO 9660 Standard
WVS US Eng Lang Support V4.2.0
WSVOI US WVS US Eng Lang BL027NA
ENG LAN SPT Support English US
W2K AIX PROC Windows 2000, Linux
for x86Series
Intel-based servers,
AIX V5 CD-ROM Digital
Disk -- ISO 9660
Standard V4.2.0
WVS Aust Eng Lang Support V4.2.0
WSVOI AUSTRALN WVS Aust Eng Lang BL01KNA
ENG LAN SPT Support English US
W2K PROC Windows 2000 CD-ROM
Digital Disk -- ISO
9660 Standard
WVS Braz Port Lang Support V4.2.0
WSVOI BR PORT WVS Braz Port Lang BL02ANA
LAN SPT W2K -- Support English US
AIX PROC Windows 2000, AIX V5
CD-ROM Digital Disk --
ISO 9660 Standard
WVS Can Fr Lang Support V4.2.0
WSVOI FR CAN WVS Can Fr Lang BL02BNA
LAN SP W2K Support English US
AIX PROC Windows 2000, AIX V5
CD-ROM Digital Disk --
ISO 9660 Standard
WVS French Lang Support V4.2.0
WSVOI FR LAN WVS French Lang BL02CNA
SPT W2K Support English US
AIX PROC Windows 2000, AIX V5
CD-ROM Digital Disk --
ISO 9660 Standard
Entitled
maintenance
offerings Media packs Part
description description number
WVS German Lang Support V4.2.0
WSVOI GER LAN WVS German Lang BL02DNA
SPT W2K Support English US
AIX PROC Windows 2000, Linux
for x86Series
Intel-based servers,
AIX V5 CD-ROM Digital
Disk -- ISO 9660
Standard V4.2.0
WVS Spanish Lang Support V4.2.0
WSVOI SPAN WVS Spanish Lang BL02ENA
LAN SPT Support English US
AIX PROC Windows 2000, AIX V5
CD-ROM Digital Disk --
ISO 9660 Standard
WVS Italian Lang Support V4.2.0
WSVOI ITALIAN WVS Italian Lang BL02FNA
LAN SPT Support English US
AIX PROC AIX V5 CD-ROM Digital
Disk -- ISO 9660
Standard
WVS Simp Chin Lang Support V4.2.0
WSVOI SIM WVS Simp Chin Lang BL02HNA
CHI W2K Support English US
AIX PROC Windows 2000, AIX V5
CD-ROM Digital Disk --
ISO 9660 Standard
WVS Trad Chin Lang Support V4.2.0
WSVOI TRAD WVS Trad Chin Lang BL00ETC
CHI LAN Support English US
SPT W2K PROC Windows 2000 CD-ROM
Digital Disk -- ISO
9660 Standard
WVS Japanese Lang Support V4.2.0
WSVOI JAPANESE WVS Japanese Lang BL02INA
LAN SPT W2K Support English US
AIX PROC Windows 2000, AIX V5
CD-ROM Digital Disk --
ISO 9660 Standard
WVS Cantonese Lang Support V4.2.0
WebSphere Voice WVS Cantonese Lang BL02JNA
Server Cantonese Support English US
Language Support AIX V5 CD-ROM Digital
for AIX PROC Disk -- ISO 9660
Standard
WVS Korean Lang Support V4.2.0
WebSphere Voice WVS Korean Lang BL02KNA
Server Korean Support English US
Language Support AIX V5 CD-ROM Digital
for AIX PROC Disk -- ISO 9660
Standard
Entitled
maintenance
offerings Media packs Part
description description number
WVS U.S. Eng CTTS V4.2.0
WSVOI US EN WVS U.S. Eng CTTS BL02LNA
CNC TXT English US Windows
SP W2K 2000, Linux for
AIX PROC x86Series
Intel-based servers,
AIX V5 CD-ROM Digital
Disk -- ISO 9660
Standard V4.2.0
WVS UK Eng CTTS V4.2.0
WSVOI UK ENG WVS UK Eng CTTS BL02MNA
CNC TXT English US Windows
SP W2KAIX PROC 2000, AIX V5 CD-ROM
Digital Disk -- ISO
9660 Standard
WVS Braz Port CTTS V4.2.0
WSVOI BR PORT WVS Braz Port CTTS BL02NNA
CNC TXTSP English US Windows
W2KAIX PROC 2000, AIX V5 CD-ROM
Digital Disk -- ISO
9660 Standard
WVS Can Fr CTTS V4.2.0
WSVOI FR CAN WVS Can Fr CTTS BL02PNA
CNC TXT-SP English US Windows
W2KAIX PROC 2000, AIX V5 CD-ROM
Digital Disk -- ISO
9660 Standard
WVS French CTTS V4.2.0
WSVOI FR CNCT WVS French CTTS BL02QNA
TXT SP W2K English US Windows
AIX PROC 2000, AIX V5 CD-ROM
Digital Disk -- ISO
9660 Standard
WVS German CTTS V4.2.0
WSVOI GER CNCT WVS German CTTS BL02RNA
TXT SP W2K English US Windows
AIX PROC 2000, Linux for
x86Series
Intel-based servers,
AIX V5 CD-ROM Digital
Disk -- ISO 9660
Standard V4.2.0
WVS Spanish CTTS V4.2.0
WSVOI SPAN WVS Spanish CTTS BL02SNA
CNCT TXT English US Windows
SP AIX PROC 2000, AIX V5 CD-ROM
Digital Disk -- ISO
9660 Standard
Entitled
maintenance
offerings Media packs Part
description description number
SS RS Italian CTTS for WVS V4.2.0
ScanSoft SS RS Italian CTTS BL02TNA
RealSpeak for WVS English U.S.
Italian AIX V5 CD-ROM Digital
CTTS for Disk -- ISO 9660
AIX PROC Standard
SS RS Dutch CTTS for WVS V4.2.0
ScanSoft SS RS Dutch CTTS for BL02UNA
RealSpeak WVS English US AIX V5
Dutch CTTS for CD-ROM Digital Disk --
AIX PROC ISO 9660 Standard
WVS Simp Chin CTTS V4.2.0
WSVOI SIM WVS Simp Chin CTTS BL02VNA
CHI CNC English US Windows
TXTSP W2KAIX 2000, AIX V5 CD-ROM
PROC Digital Disk -- ISO
9660 Standard
WVS Trad Chin CTTS V4.2.0
WSVOI TRAD WVS Trad Chin CTTS BL00BTC
CHI CNCT English US Windows
TXT SP W2K 2000 CD-ROM Digital
PROC Disk -- ISO 9660
Standard
WVS Japanese CTTS V4.2.0
WSVOI JPN CNC WVS Japanese CTTS BL02WNA
TXT SP W2K English US Windows
AIX PROC 2000, AIX V5 CD-ROM
Digital Disk -- ISO
9660 Standard
SS RS Cant CTTS for WVS V4.2.0
ScanSoft SS RS CantCTTS for BL02XNA
RealSpeak WVS English US AIX V5
Cantonese CD-ROM Digital Disk --
CTTS for ISO 9660 Standard
AIX PROC
WVS Korean CTTS V4.2.0
WebSphere Voice WVS Korean CTTS BL02YNA
Server Korean English US AIX V5
CTTS for CD-ROM Digital Disk --
AIX PROC ISO 9660 Standard
SS RS Korean CTTS for WVS V4.2.0
ScanSoft SS RS Korean CTTS BL032NA
RealSpeak for WVS English
Korean CTTS U.S. AIX V5
for WVS PROC CD-ROM Digital Disk --
ISO 9660 Standard
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| Terms and conditions |
|
Licensing: IBM International Program License Agreement (IPLA). Proofs of Entitlement (PoE) are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
License Information (LI) form number: L-AFOS-5PPJQR
Limited warranty applies: Yes
Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.
Copy and use on home/portable computer: No
Volume Orders (IVO): No
Passport Advantage applies: Yes and through the Passport Advantage Web site at:
Software maintenance applies: Yes
Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the product(s) announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.
IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.
While your Software Maintenance is in effect IBM provides you assistance for your routine, short duration installation and usage (how-to) questions and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. This assistance is not available to your end users. IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at:
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For more information about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at:
Complimentary products: IBM provides licensed copies of complimentary products in our product boxes. The complimentary products are not upgradeable through the originally ordered product. They are only upgradeable separately as individual products. If a fully licensed product is required, contact IBM or your reseller. In addition, complimentary products do not entitle customers to receive service support.
IBM operational support services — support line: No
iSeries™ software subscription applies:
No
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| Prices |
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Passport Advantage
For Passport Advantage information and charges, contact your IBM Marketing Representative or authorized IBM Business Partner. For additional information about the Passport Advantage offering, visit the following Web site:
To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 1 800-IBM-4YOU (426-4968).
Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers and Business Partners to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors, as well as commercial financing (revolving lines of credit, terms loans, acquisition facilities, and inventory financing credit lines) for Business Partners. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit:
Use the "Select a Country" menu, to find a contact in your location (or country).
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