The IBM WebSphere Studio Application Monitor family of products helps reduce your deployment risks
IBM United States Software Announcement 203-230September 16, 2003
 ENUS203-230.PDF (62KB)
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At a glance(Corrected on November 21, 2003)
The Overview and Technical information sections are revised.
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| At a glance |
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WebSphere Studio Application Monitor for z/OS, Data Collectors for Multiplatforms, and the CICS Data Collector are life cycle tools that:
- Help resolve problems with composite applications running across WebSphere and CICS environments
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Enable application developers, application analysts, and Quality Assurance personnel to:
- Monitor and analyze the behavior of large-scale e-business applications
- Quickly take corrective actions to resolve problems
- Assess resource consumption and plan for future capacity
- Deliver a non-intrusive solution that does not require modifications to the application code
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
800-IBM-CALL
(Reference: LE001).
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| Overview |
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WebSphere® Studio Application Monitor for z/OS®, V2.1 enables application developers, application analysts, and Quality Assurance personnel to analyze the behavior of applications and quickly take corrective actions to resolve problems. It provides troubleshooting, performance monitoring, and performance analysis functions to large-scale e-business applications running on the WebSphere Application Server platform.
Without requiring any changes to the applications, WebSphere Studio Application Monitor for z/OS finds the root causes of performance bottlenecks for rapid problem resolution. A real-time, Web-based visual interface dynamically reflects activity. Monitored information is collected as a complete history of all performance and availability metrics. Application analysts would make use of such information to plan capacity for future growth.
WebSphere Studio Application Monitor for z/OS consists of two components:
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A central managing server that:
- Monitors individual or groups of applications
- Generates operational performance alerts
- Stores all performance and availability metrics in a database
- Manages software levels
- A Data Collector that runs in the WebSphere Application Servers for z/OS being monitored.
WebSphere Studio Application Monitor for z/OS, V2.1 is integrated with WebSphere Studio Workload Simulator for z/OS, V1.1.1. The two products exchange information during a load-test and the results are plotted for analysis at test completion.
Data Collectors for distributed WebSphere Application Servers are made available in conjunction with the release of WebSphere Studio Application Monitor for z/OS, V2.1. These "Data Collectors for Multiplatforms" extend the capabilities of WebSphere Studio Application Monitor for z/OS to distributed platforms. Customers who already have WebSphere Studio Application Monitor for z/OS V2.1 will also be able to monitor their WebSphere applications on AIX®, HP-UX, Linux, Solaris, and Windows™ 2000.
A data collector for CICS® is also made available in conjunction with the release of WebSphere Studio Application Monitor for z/OS, V2.1. The "CICS Data Collector" extends WebSphere Studio Application Monitor for z/OS V2.1 to manage composite transactions that span WebSphere and CICS. Details of such composite transactions can be displayed seamlessly. This allows application developers and application analysts to more easily perform problem determination and performance management in an effective manner across both WebSphere and CICS.
WebSphere Studio Application Monitor for z/OS, V2.1, along with the Data Collectors for
Multiplatforms and the CICS Data Collector, reduce the risks associated with deploying applications
into a production environment. They allow application developers and testers to view and correlate
entire transaction flows between Java™ 2 Enterprise Edition (J2EE) application servers and CICS.
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| Key prerequisites |
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Refer to the
Hardware requirements
and
Software requirements
sections.
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| Planned availability date |
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October 31, 2003
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| Description |
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The J2EE platform is increasingly adopted by organizations to support large server applications. While J2EE provides a rich environment for defining business logic, and delivers a wide array of highly available and scalable technologies for connecting back-end systems to middle-tier business logic, complex interactions between distributed, multi-tiered, object-oriented applications can pose a difficult problem to even the most sophisticated IT shops. As applications evolve from design and test to staging and production phases, they migrate through a life cycle that normally includes numerous checks on functionality and performance.
WebSphere Studio Application Monitor, along with the CICS Data Collector and the Data Collectors for Multiplatforms, are life cycle tools that help application developers and application analysts better construct, test, and manage e-business applications spanning the WebSphere Application Server and CICS platforms.
Without requiring any changes to the applications, these tools can uncover the root causes of performance bottlenecks for rapid problem resolution. They offer performance analysis and reporting functions to allow the assessment of resource consumption. They also provide a real-time Web-based visual interface through which applications can be dynamically monitored to varying levels of details. This monitoring information is collected in a complete history of all performance and availability metrics.
WebSphere Studio Application Monitor for z/OS, V2.1 is integrated with WebSphere Studio Workload Simulator for z/OS, V1.1.1. The two products exchange information during a load-test and the results are plotted for analysis at test completion.
Section 508 of the U.S. Rehabilitation Act
WebSphere Studio Application Monitor for z/OS, V2.1, CICS Data Collector for z/OS, V2.1, and Data Collectors for Multiplatforms V2.1 are all capable as of October 31, 2003, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.
Value Unit based pricing
Value Unit based pricing will help to align the prices of these products to the principle of the PSLC pricing curve which provides for a lower price per MSU (millions of service units per hour) for larger capacities.
There is also be a price benefit when customers grow their capacity. Additional capacity will based on the number of Value Units (MSUs) the customer has already installed, for example, additional capacity will not be priced starting at the base with a higher price per unit but on the capacity that is already installed.
Note that Value Units of a given product cannot be exchanged/interchanged/aggregated with Value Units of another product.
IPLA and subscription and support considerations
IPLA licenses can be transferred from one machine to another within, but not limited to, an enterprise. The customer may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement. It is the customer's responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.
Subscription and Support must cover the same capacity as the product license entitlement.
Subscription and Support will be available in the country in which the agreement is made.
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| Product positioning |
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The WebSphere Studio Application Monitor family of products is a component of the deployment tools that support WebSphere Application Server for z/OS. The other components are WebSphere Studio Asset Analyzer for z/OS and WebSphere Studio Workload Simulator for z/OS.
Deployment tools for the WebSphere for z/OS environment offer a full solution that spans the application life cycle. Application Developers can use them to help improve productivity and effectiveness during development, testing, and deployment of new and existing applications on the z/OS platform.
Trademarks
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| Education support |
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Consulting and services
Education and training services for WebSphere® Studio Application Monitor are offered by IBM
consultants.
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| Offering information |
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Product information is available through the Offering Information Web site at:
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| Publications |
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WebSphere Studio Application Monitor
The following printed publications are shipped with this program:
- License Information (GC31-8955)
- Program Directory (GI10-3277)
Displayable softcopy publications: WebSphere Studio Application Monitor publications are offered in displayable softcopy form. They are contained on the distribution media. They may also be downloaded from the Web site referenced below. The publications are:
- WebSphere Studio Application Monitor Installation and Customization Guide (SC31-6312)
- WebSphere Studio Application Monitor Operations Guide (SC31-6313)
- WebSphere Studio Application Monitor User Guide for the Monitoring Console (SC31-6314)
- WebSphere Studio Application Monitor CICS® Data Collector Product Guide (SC31-6569)
- WebSphere Studio Application Monitor Messages and Codes (SC31-6315)
Data Collectors for Multiplatforms
The following printed publications are shipped with this program:
- License Information (GC31-8957)
- Program Directory (GI10-3279)
Information concerning the installation, customization, usage, and operation of this product is contained in the WSAM publications.
CICS Data Collector for WebSphere Studio Application Monitor
The following printed publications are shipped with this program:
- License Information (GC31-8956)
- Program Directory (GI10-3278)
Information concerning the installation, customization, usage, and operation of this product is contained in the WSAM publications.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card or customer number. A large number of publications are available online in various file formats, and they can all be downloaded free of charge.
The IBM Publications Notification System
The Publications Notification System (PNS) enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive notifications by e-mail of all new publications defined in their profiles. These may then be ordered/downloaded via the Publications Center.
The displayable manuals are part of the basic machine-readable material.
These displayable manuals can be used with the Acrobat Reader licensed
programs in any of the supported environments. Terms and conditions for
use of the machine-readable files are shipped with the files.
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| Technical information |
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Hardware requirements
- IBM mainframe, or compatible system, capable of running OS/390® or z/OS®
- AIX®, Linux/Intel™, or Solaris server
Software requirements
Unless otherwise announced by IBM, WebSphere Studio Application Monitor for z/OS runs under the control of, or in conjunction with, the following programs and their subsequent releases or their equivalents:
Software requirements for WebSphere Studio Application Monitor for z/OS
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Managing server prerequisites
One of each of the following:
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For z/Linux (the Managing Server is installed on z/Linux)
- SUSE Linux SLES-7
- WebSphere Application Server, Advanced Edition V4.0.6
- DB2® V7.2 with Fix Pack 7
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For Linux/Intel (the Managing Server is installed on a Linux/Intel server)
- Red Hat Linux V7.2
- WebSphere Application Server, Advanced Edition V4.0.6
- DB2 V7.2 with Fix Pack 7
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For AIX (the Managing Server is installed on an AIX server)
- AIX V5L, or later
- WebSphere Application Server, Advanced Edition V4.0.6
- DB2 V7.2 with Fix Pack 7
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For z/Linux (the Managing Server is installed on z/Linux)
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z/OS Data Collector prerequisites
- OS/390 V2R10 (5647-A01) or z/OS V1R1 through V1R4 (5694-A01)
- WebSphere Application Server for z/OS, V4.01 or V5
- Browser user interface prerequisites — Microsoft™ Internet Explorer V6, or later
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Software requirements for the CICS Data Collector
- WebSphere Studio Application Monitor for z/OS V2.1 (the CICS Data Collector will connect to the "Managing Server" component of WebSphere Studio Application Monitor)
- z/OS V1R1 through V1R4
- CICS Transaction Server V2.2
- CICS Transaction Gateway V5.0 or V5.1
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Software requirements for the Data Collectors for Multiplatforms
- WebSphere Studio Application Monitor for z/OS V2R1 (the Data Collectors for Multiplatforms will connect to the "Managing Server" component of WebSphere Studio Application Monitor)
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AIX Data Collector:
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AIX V4.3.3 and WebSphere Application Server V4.0.6
or - AIX V5.1 and WebSphere Application Server V4.0.6 or V5.0.1
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AIX V4.3.3 and WebSphere Application Server V4.0.6
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HP-UX Data Collector:
- HP-UX V11
- WebSphere Application Server V4.0.6
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Sun Data Collector:
- Solaris V2.8
- WebSphere Application Server V4.0.6 or V5.0.1
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Windows™ 2000 Data Collector:
- Windows 2000
- WebSphere Application Server V4.0.6 or V5.0.1
Planning information
Detailed planning information is included in the WebSphere Studio Application Monitor User's Guide (SC31-6314-03).
Packaging: The WebSphere Studio Application Monitor V2.1 (5655-L42) package includes:
- Basic machine-readable material on the customer-selected distribution medium
- Program Directory (GI10-3277)
- License Information (GC31-8955)
- Proof of Entitlement (PoE)
- IBM International Program License Agreement (IPLA) (Z125-3301)
- IBM IPLA Pointer Sheet
The CICS Data Collector for z/OS (5655-L50) package includes:
- Basic machine-readable material on the customer-selected distribution medium
- Program Directory (GI10-3278)
- License Information (GC31-8956)
- Proof of Entitlement (PoE)
- IBM International Program License Agreement (IPLA) (Z125-3301)
- IBM IPLA Pointer Sheet
The Data Collector for Multiplatforms (5655-L60) package includes:
- Basic machine-readable material on the customer-selected distribution medium
- Program Directory (GI10-3279)
- License Information (GC31-8957)
- Proof of Entitlement (PoE)
- IBM International Program License Agreement (IPLA) (Z125-3301)
- IBM IPLA Pointer Sheet
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| Ordering information |
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The WebSphere Studio Application Monitor V2.1 and CICS Data Collector V2.1 products in this announcement have one charge unit — value units. The Data Collectors for Multiplatforms V2.1 product in this announcement has one charge unit — per processor.
New licensees: The CFSW configurator stand-alone path for 5655-L42, 5655-L50, and 5655-L60 will be updated to support price proposals on September 16, 2003. The media for each product is only shipped via Customized Offerings (ServerPac, Systempac® and CBPDO). CFSW configuration and order entry capability will commence with CBPDO on October 31, 2003.
Value Unit Exhibit VUE001
Value Value
units/ units/
Usage level Minimum Maximum MSU HW machine
Base 1 3 5.25 MP3000 H30 21
PSLC / Level A 4 45 0.83 MP3000 H50 22
PSLC / Level B 46 175 0.35 MP3000 H70 26
PSLC / Level C 176 315 0.26 ESL Models 9
PSLC / Level D 316 + 0.2
Ordering z/OS through the Internet
ShopzSeries (formerly SHOPS390) is an easy way to plan and order your z/OS ServerPac or CBPDO. It analyzes your current installation, determines the correct product migration, and presents your new configuration based on z/OS. Additional products can also be added to your order (including determination of whether all product requisites are satisfied). ShopzSeries is available in the U.S. and several countries in Europe. In countries where ShopzSeries is not available yet, contact your IBM representative or Business Partner to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries Web site at:
The products in this announcement have one charge unit — Value Units.
Value Units for IBM 9672 Processors will be based upon the full capacity of these systems. This is applicable to all S/390®-based systems that are measured on MSU capacity. Information on MSU capacities can be found in the IBM System/370™, System/390® and zSeries® Machine Exhibit (Z125-3901).
Value Units for IBM 
zSeries will be based upon full MSU capacity
as defined in the Machine Exhibits.
There will be a tool available that provides support for transforming the MSU-based capacities of S/390 systems to new Value Units by calculating the applicable number of Value Units for a given number of MSUs.
Translation from MSUs to Value Units example
MSUs Value Units/MSU
Base 1-3 5.25
Tier A 4-45 .83
Tier B 46-175 .35
Tier C 176-315 .26
Tier D 316+ .20
Note: For the actual translation from MSUs to Value Units for this product, refer below.
Ordering example: The total number of Value units is calculated according to the following example.
If the customer has installed 1,000 MSUs, the applicable Value Units would be:
Translation from MSUs to Value Units
MSUs * Value Units/MSU = Value Units
Base 3 * 5.25 = 15.75
Tier A 42 * .83 = 34.86
Tier B 130 * .35 = 45.50
Tier C 140 * .26 = 36.40
Tier D 685 * .20 = 137.00
Total 1,000 270
When calculating the total number of Value Units, the sum is to be rounded up to the next integer.
Feature
number
1 Value Unit 0001
250 Value Units 0002
Example: For a product running on machines with 1,000 MSUs requiring 270 Value Units, order feature number 0001, quantity 20 and feature number 0002, quantity 1.
Note: For actual feature numbers, refer below.
Value Units for non-MSU-based S/390 processors
MP3000 Models
H30 = 6.00 Value Units
H50 = 8.00 Value Units
H70 = 12.00 Value Units
P/390, R/390, IBM 3006 = 2.00 Value Units
Basic license: To order, specify the program number, feature number 9001 for asset registration, and the one-time charge (OTC) feature number. Also specify the feature number of the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW.
Translation from MSUs to Value Units
MSUs Value Units/MSU
Base 1-3 5.25
Tier A 4-45 0.83
Tier B 46-175 0.35
Tier C 176-315 0.26
Tier D 316+ 0.20
OTC Medium
Program feature feature
Description number number number Medium
WebSphere Studio 5655-L42 5802 3480
Application tape
Monitor V2.1
License Option -- OTC
1 Value Unit 0001
250 Value Units 0002
License Option --
On Off Capacity on
Demand Temporary
Use Charge
1 MSU Day 0003
250 MSU Days 0004
CICS Data Collector 5655-L50 5802 3480
for WebSphere Studio tape
Application Monitor V2.1
License Option -- OTC
1 Value Unit 0001
250 Value Units 0002
License Option --
On Off Capacity on
Demand Temporary
Use Charge
1 MSU Day 0003
250 MSU Days 0004
Subscription and support
To receive voice technical support via telephone during normal business hours, and future releases and versions at no additional charge, Subscription and Support must be ordered. The capacity of Subscription and Support (Value Units) must be the same as the capacity ordered for the product licenses.
To order, specify the support program number and feature number 9001 for asset registration. IBM is also providing subscription and support for these products via a separately purchased offering under the terms of the IBM International Agreement for Acquisition of Support (IAAS). This offering:
- Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
- Entitles customers to future releases and versions at no additional charge. Note that the customer is not entitled to new products.
Once subscription and support is ordered, the charges will renew automatically annually unless cancelled by the customer.
WebSphere Studio Application Monitor V2.1
The below Subscription and Support (5697-H80) is the same as was originally announced with the WebSphere Studio Application Monitor V1 product.
Annual
support
charge Medium
Program feature feature
Description number number number Medium
Subscription and Support 5697-H80 6675 Hardcopy
for WebSphere Studio Pub
Application Monitor
1 Value Unit 0001
250 Value Units 0002
Decline (no charge) 0003
MSU Registration 0006
250 MSU Registration 0007
CICS Data Collector for WebSphere Studio Application Monitor V2.1
Subscription and Support 5655-L52 6000 Hardcopy
for CICS Data Collector Pub
for z/OS
1 Value Unit 0001
250 Value Units 0002
Decline (no charge) 0003
MSU Registration 0006
250 MSU Registration 0007
Data Collector for Multiplatforms
OTC Medium
Program feature feature
Description number number number Medium
Data Collector for 5655-L60 0001 5802 3480
Multiplatforms V2.1 tape
per processor
Data Collector for 5655-L60 0003 5802 3480
Multiplatforms V2.1 tape
per processor
On Off Capacity on
demand Temporary
Use Charge
To order the SW Subscription and Annual Support, specify program number 5655-L59 and the feature number from the table below. The quantity of SW Subscription and Support licenses must be equal to the number of OTC licenses ordered.
Order under
program
number
Subscription/ 5655-L59
support standard
for support
Support for program annual charge
program name number feature number Medium
Subscription and Support 5655-L59 0002 6000
for Data Collector for
Multiplatforms,
per processor
Decline SW Subscription 5655-L59 0004 6000
and Support
Single version charging: To elect single version charging, the customer must notify and identify to IBM the prior program and replacement program and the machine the programs are operating on.
Customized offerings
Product media is shipped only via Customized Offerings (for example, CBPDO, ServerPac, SystemPac).
Non-customized items (CDs, diskettes, source media, media kits) will continue to be shipped via the
stand-alone product.
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| Terms and conditions |
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Sub-capacity charges terms and conditions
zSeries software charges at less than full machine capacity for eligible Data Management (DM) and Application Development (AD) Tools apply when z/OS is running in z/Architecture™ (64 bit) mode on a zSeries 900, no other MVS™-based operating system is licensed to that server and the required information is provided by the customer in accordance with the applicable terms.
Sub-capacity charges for an eligible AD or DM Tool is based on the z/OS product defined capacity. To obtain charges at less than full machine capacity for eligible AD and DM tools, the customer is required to:
- Determine the MSUs needed for each machine on which the tools will run. Only machines on which the customer has implemented sub-capacity Workstation License Charges (WLC) according to the above terms and conditions, are eligible for charges at less than full machine capacity for the tools.
- Use the product defined capacity for z/OS (as specified on the Sub-Capacity Reports submitted to IBM for sub-capacity WLC) as the sub-capacity (MSUs) for each tool.
- Submit any additional MSUs and/or Value Units required for each product along with the current entitlement in Value Units for each product.
Sub-capacity charges for AD and DM tools
To be eligible for sub-capacity charges for AD and DM Tools, the machine on which the AD and DM Tools are running must be eligible for WLC sub-capacity charges terms and conditions. The customer must have signed the Attachment for zSeries Workload License Charges-Pre-ILM, Z125-6516, and submitted at least one Sub-Capacity Report to IBM as defined in the attachment.
With sub-capacity charges, the charge for an eligible AD or DM Tool is based on the z/OS product defined capacity. To obtain charges at less than full machine capacity for each eligible AD and DM Tool for each machine, the customer should:
- Determine the MSUs needed for the machine on which the tools will run. In a data sharing environment, determine the aggregate MSUs needed on the machine where the tools run. Use the product defined capacity (MSUs) for z/OS (as specified on the Sub-Capacity Reports submitted to IBM for sub-capacity WLC) as the sub-capacity (MSUs) for each Tool.
- Submit any additional MSUs and/or Value Units required for each product along with the current entitlement in Value Units for each product.
- If the use of sub-capacity pricing terms for AD and DM Tools results in a reduced requirement for Value Units, thus freeing up entitlements, customers can reallocate the entitlement difference by distributing the Value Units across a larger or different set of systems, or reserve them for future growth. There will be no refunds for these freed up Value Units. Subscription and Support volumes and entitlements for existing contracts will continue to be at the same levels as the acquired licenses.
Management of the Value Unit entitlements continues to be a customer responsibility. If one of the following occur on a machine to which AD or DM Tools are licensed, the customer must determine if additional Value Units and Subscription and Support need to be ordered for those tools to cover the increase:
- The z/OS defined capacity is increased.
- The requirements for WLC sub-capacity charges are no longer met.
Applicability of sub-capacity charges: The Data Collector for Multiplatforms product is charged for on a per processor basis, not a Value Unit basis. Therefore, it is not eligible for Sub-Capacity Charges.
Agreement: IBM IPLA. Proofs of Entitlement are required for all authorized use.
These products are licensed under the IPLA, and the associated Agreement for Acquisition of Support, and the Addendum for Support Z125-6312 which provides for support with ongoing access to releases and versions of the program. These programs have a one-time license charge for use of the program and an ongoing recurring charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. S/390 and zSeries IBM Operational Support Services — Support Line is an option for those customers who desire added services.
Limited warranty: Yes
This program has warranty for a minimum of one year from acquisition from IBM or authorized Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to data bases (read Web sites) for program information, FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at their leisure.
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or Business Partner. This extension may be available for a fee.
Program support: Enhanced Support, called Subscription and Support, includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. The customer will be notified of discontinuance of support with 12 months' notice.
Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date to the party (either IBM or its reseller) from whom you acquired it for a refund. This applies only to your first acquisition of the program.
Copy and use on home/portable computer: No
Volume orders (IVO): No
Passport Advantage® applies: No
Software maintenance applies: No
For operating system software, the revised IBM Operational Support Services — Support Line offering will provide support for those operating systems and associated products that are not available with the newly announced Software Maintenance offering. This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised Support Line offering, refer to our Web site at:
For additional information on the revised IBM Operational Support Services, refer to Services Announcement 601-023 , dated July 10, 2001.
IBM Operational Support Services — Support Line: Yes
AIX/UNIX® upgrade protection applies: No
Entitled upgrade for current AIX/UNIX upgrade protection licensees: No
iSeries™ Software Subscription applies: No
Variable charges apply: No
Educational allowance available:
Yes, 15% education allowance applies to qualified education
institution customers.
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| Prices |
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Contact your IBM representative for charges information for this
announcement.
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| Order now |
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: ibm_direct@vnet.ibm.com
Mail: The Americas Call Centers
Dept. LE001
P.O. Box 2690
Atlanta, GA 30301-2690
Reference: LE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
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