IBM WebSphere Voice Response for AIX, V3.1 expands support with new telephony trunk adapter

IBM United States Software Announcement 203-208
August 26, 2003

 ENUS203-208.PDF (25KB)

Table of contents   Document options  
At a glance Offering information
Overview Publications
Key prerequisites Technical information
Planned availability date Ordering information
Description Prices
Product positioning Order now
Reference information  
 
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(Corrected on November 14, 2003)

In the Technical information section, information was added regarding using the DTXA (#6310) in the pSeries 615.

(Corrected on October 10, 2003)

The DTTA information is revised in the Hardware requirements section.
 

At a glance

WebSphere Voice Response for AIX, V3.1 now supports the IBM Quad Digital Trunk PCI Telephony Adapter (DTTA #6312/#6313), allowing IBM eServer pSeries™ computers to be connected to the telephone network.

The IBM ARTIC960RxD Quad Digital PCI Adapter (DTXA) (#6310) is still obtainable, while stocks remain available, for customers wanting to extend existing installations.

For ordering, contact:

Your IBM representative or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
 
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Overview

The versatile voice processing platform WebSphere® Voice Response for AIX®, V3.1 with DirectTalk® Technology now supports operation with the IBM Quad Digital Trunk PCI Telephony Adapter (DTTA). The DTTA connects WebSphere Voice Response for AIX to the telephone network and supersedes the IBM ARTIC960RxD Quad Digital Trunk PCI Adapter (DTXA)(#6310), which includes some technology components that will soon no longer be available in the industry.

For further information on the DTTA, refer to Hardware Announcement 103-225 , dated August 26, 2003.

The DTTA (#6312) is functionally equivalent to the DTXA (#6310). Existing voice applications will still run on the DTTA, but it provides new onboard technology and microcode, offering a basis for future functional enhancement. DTXA remains available as an MES order, while stocks are still available, for customers wanting to extend the number of ports in existing installations. DTTA and DTXA will not be supported in the same system unit.

Important WebSphere Voice Response family information

  • Service support for Digital Trunk Quad Adapter (#6309) operating with WebSphere Voice Response for AIX, V3.1 is withdrawn effective December 31, 2003.
  • Service support for the combination of Message Center V6.3 and V6.4 operating with DirectTalk for AIX, V2.2 (5765-B81) and AIX, V4.2.1 is withdrawn effective November 28, 2003.

Note: End of service has already been reached for DirectTalk for AIX, V2.2 (5765-B81) and AIX, V4.2.1.

Customers operating these levels of software should consider moving to current versions and releases.
 
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Key prerequisites
  • WebSphere Voice Response for AIX, V3.1 and PTF U487309
  • Passport Advantage® customer

 
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Planned availability date

September 5, 2003
 
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Description

The WebSphere Voice Response family of products includes WebSphere Voice Response for AIX, WebSphere Voice Response for Windows NT® and Windows® 2000, and Unified Messaging for WebSphere Voice Response. This announcement relates to new telephony adapter support for WebSphere Voice Response for AIX.

The IBM Quad Digital Trunk PCI Telephony Adapter (DTTA) (#6312 and #6313 with integral cassette) is a full-size, 32-bit or 64-bit PCI adapter. The assembly consists of a base and daughter card; however, the field replaceable unit (FRU) is the total assembly.

The adapter is functionally equivalent to the IBM ARTIC960RxD Quad Digital Trunk PCI Adapter (DTXA) (#6310). Customers' existing voice applications will run unchanged.

The adapter, using WebSphere Voice Response for AIX software enhancements, allows:

  • Connection of the PCI bus of the pSeries computer to the voice processing function of the adapter.
  • Voice processing using digital signal processors (DSPs), enabling such functions as voice compression and tone detection.
  • Interfacing of the voice processor to the digital telephony trunk. One adapter can support up to four T1 (100 ohm) or E1 (120 ohm) digital trunk interfaces. The adapter provides four RJ-45/RJ-48C sockets for connecting user-supplied cables. DTTA does not support the E1 75 ohm interface, for which a customer-supplied external balun is required.

The adapter also has an H.100 interface connection, the industry standard for the interconnection of telephony adapters in PCI systems. This interface is used to synchronize clocks when multiple adapters are installed, and to support functions such as voice recognition, fax, and channel-to-channel connection (tromboning).

All functional code for the DTTA adapter is provided by WebSphere Voice Response for AIX, V3.1, with PTF U487309, and is downloaded when WebSphere Voice Response is started.

WebSphere Voice Response for AIX (5724-C35) is purchased separately.

Accessibility by people with disabilities

Refer to Software Announcement 202-154 , dated June 25, 2002.
 
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Product positioning

WebSphere Voice Response for AIX, WebSphere Voice Response for Windows, Unified Messaging for WebSphere Voice Response, and WebSphere Voice Server are part of the WebSphere Voice family of voice and call processing products, which enable business enterprises and service providers to give callers access to their business applications and data, anytime, anyplace, from any telephone.

With WebSphere Voice Response for AIX, you can develop and operate automated customer service solutions for medium and large enterprises, Telcos, and service providers. Small-to-medium business enterprises can obtain the same benefits with WebSphere Voice Response for Windows. Clients, customers, employees, and other users can interact directly with business applications using telephones connected via public or private networks.

WebSphere Voice Response-based solutions can reduce operating costs and improve productivity with powerful, scalable solutions supporting up to thousands of voice communication ports operating in customer premises or within telecommunication networks.

WebSphere Voice Server provides speech recognition and speech synthesis, text-to-speech software for developing and deploying applications that can be used over the telephone. Leveraging existing telephony and Web infrastructures, it enables easy voice access to WebSphere e-business applications. WebSphere Voice Response products may either be used as stand-alone Interactive Voice Response (IVR) systems or with WebSphere Voice Server to provide a fully speech-enabled solution.

Unified Messaging for WebSphere Voice Response is a messaging application for use with WebSphere Voice Response for AIX. It enables users to receive and manage voice, fax, and e-mail from a variety of devices.
 
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Reference information

For more information, refer to Software Announcement 202-154 , dated June 25, 2002, and Software Announcement 202-223 , dated September 24, 2002.

Trademarks

 
The e-business logo and pSeries are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
AIX, WebSphere, DirectTalk, and Passport Advantage are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows NT and Windows are registered trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Offering information

Product information is available through the Offering Information Web site at:

Product information is also available through the Passport Advantage® Web site at:


 
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Publications

Displayable softcopy publications

The WebSphere® Voice Response for AIX® and Windows® library is available in Portable Document Format (PDF) and in HTML from the IBM Publications Center.

The PDF manuals can be used with Adobe Acrobat Reader. The HTML files can be used with any suitable Web browser or screen reader software. Terms and conditions for use of the machine-readable files are shipped with the files.

The IBM Publications Center Portal:

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. Furthermore, a large number of publications are available online in various file formats, which can currently be downloaded free of charge.

The Publication Notification System (PNS) is available by order number/product number. Customers currently subscribing to PNS will automatically receive notifications by e-mail. Customers who want to subscribe can visit the PNS Web site at:

Click Publication Notification System in the left pane.

Note that PNS subscribers most often order their publications via the Publications Center.
 
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Technical information

Hardware requirements

Support for pSeries™ systems with DTTA (#6312 and #6313)

For selected pSeries systems (for example, pSeries 650 Model 6M2) and 7311-D10 I/O Drawer, adapters are inserted within a special cassette referred to as the Blind Swap cassette. For these systems the DTTA is ordered within its carriage under feature number 6313.

  • pSeries 615 Models 7029-6C3 and 7029-6E3 with up to 3 x DTTA (#6312)
  • pSeries 630 Models 7028-6C4 and 7028-6E4 with up to 4 x DTTA (#6312)
  • pSeries 650 Model 7038-6M2 with up to 4 x DTTA (#6313)
  • pSeries 7311-D20 I/O Drawer with up to 4 x DTTA (#6312) available on pSeries 650-6M2 and 630-6C4
  • pSeries 7311-D10 I/O Drawer with up to 3 x DTTA (#6313) available on pSeries 650-6M2
  • IntelliStation® 9114 Model 275 with up to 1 x DTTA (#6312)

Inter card connectors for multiple DTXA or DTTA

  • Cable feature 2877: H.100 4-drop connector
  • Cable feature 4353: H.100 8-drop connector

In addition to DTTA (#6312) support for the pSeries model 615, the DTXA (#6310) may be used in the pSeries 615. For the pSeries 615, purchase the DTXA (#6310) as an MES. Up to three DTXAs (#6310) may be installed, but for more than one, the pSeries light pipes must be removed. Contact your IBM representative for further information.

Service support for Digital Trunk Quad Adapter (#6309) operating with WebSphere Voice Response is withdrawn effective December 31, 2003.

Software requirements

Key corequisites and prerequisites

Mandatory software requirements

  • WebSphere Voice Response for AIX, V3.1

Refer to Software Announcement 202-154 , dated June 25, 2002.

  • AIX V5.1 — Program Number 5765-E61

Note: DTTA (#6312 or #6313) is supported only with AIX V5.1, or later.

When operating a full voice solution with WebSphere Voice Server, additional software may be required.

When using AIX V5.1, IBM Ultimedia Services for AIX does not have to be purchased as a separately orderable optional support package or installed.

Limitations

  • DTTA (#6312/#6313) is supported on AIX V5.1 only, not AIX V4.3.3.
  • DTTA (#6312/#6313) may not be installed in the same pSeries system as DTXA (#6310) or DTQA (#6309).
  • LPAR is currently not supported.
  • DTXA (#6310) will remain available, as MES order only, until June 2004.
  • Brooktrout Fax Board (TR114-P16S) is currently not supported with the DTTA (#6312/#6313) but continues to be supported with DTXA (#6310).
  • SS7 Call Manager and its relevant SS7 hardware adapter may be used in network configurations with the DTTA (#6312/#6313) where the SS7 components reside in a separate SS7 server system.
  • WebSphere Voice Response for AIX is a 32-bit mode program and runs under the 32-bit AIX kernel (will not run under a 64-bit kernel).

Performance considerations: Performance of WebSphere Voice Response, with multiple trunks attached to a single system, is dependent upon the application and the performance capabilities of the pSeries system.

Planning information

Homologation

WebSphere Voice Response for AIX, with IBM Quad Digital Trunk PCI Telephony Adapter (#6312 and #6313) may connect directly to public telecommunication networks. Operation of this equipment connected directly to telephony networks may require telecommunication approval through the country telecommunication authority prior to sale. Country Brand Managers are requested to check product telecommunication approval status through their country Telecommunication Country Representative (TCR) before making any product sales. This does not apply in the U.S., Canada, or EU (including EFTA countries and Switzerland).

Customer responsibilities

  • Install telephone trunks (T1 or E1), develop the appropriate voice application, and record application-specific voice prompts.
  • Attach DTTA (#6312 and #6313) to the telephony network.

Installability: DTTA (#6312 and #6313) uses industry-standard RJ45/RJ48C telephony cabling to attach to the networks. Specialized trunk adapter cabling is not required from IBM. Customers requiring 75 ohm cabling would require a 75 ohm balun.
 
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Ordering information

This product is only available via Passport Advantage. It is not available as shrinkwrap.

For ordering information and part numbers for V3.1, refer to Software Announcement 202-154 , dated June 25, 2002. One media pack, part number BL00TNA, is required for each pSeries system on which this software is to operate.

The terms and conditions for WebSphere Voice Response for Windows V3.1, as previously announced in Software Announcement 202-064 , dated March 26, 2002, and for WebSphere Voice Response for AIX, V3.1, as previously announced in Software Announcement 202-154 , dated June 25, 2002, are unchanged.
 
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Prices

The charges are unchanged by this announcement.

Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at:


 
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Order now

To order, contact the Americas Call Centers or your local IBM representative.

To identify your local IBM representative, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      The Americas Call Centers
            Dept. YE001
            P.O. Box 2690
            Atlanta, GA  30301-2690
 
 Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
pSeries is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Passport Advantage, AIX, WebSphere, and IntelliStation are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Windows is a registered trademark of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

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