IBM International Program License Agreement Software Support Lifecycle policy — coordinated, simplified
IBM United States Software Announcement 203-204August 12, 2003
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Overview(Corrected on April 2, 2009)
Corrected the URL in the Description section.
(Corrected on November 3, 2003)
Description section table - products added that retain their original announced support period.
(Corrected on September 26, 2003)
Description section: Three products removed from list. (Data Joiner V2.1 (5765-C36), DataJoiner
Spatial Extender V2.1 (5765-D65), and Lotus Domino X.4000 Message Transfer Agent V2.1)
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As a customer of IBM continuing to rely on our software solutions to run your business, you have asked for a coordinated, common technical support lifecycle across our software portfolio.
In response to your requests, refer to the Description section for a complete list of IBM International Program License Agreement (IPLA) procedural changes as well as withdrawals.
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August 12, 2003
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| Description |
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Effective for International Program License Agreement (IPLA) software announced after January 1, 2003, IBM will:
- Provide at least three years of product technical support, starting at the planned availability date of a product (version/release). This technical support applies only to the IBM licensed product. If this product is running on an operating system, (or with a corequisite, prerequisite product) that is no longer supported, IBM technical support may be limited to defects that can be replicated on supported environments (that is, supported versions of the operating systems).
- Provide this product technical support to all customers who have active Software Maintenance, Subscription and Support, or SupportLine agreements.
- Ensure support is available for all components of a product until the product is withdrawn from support.
- Align product withdrawals from support to occur on common dates either in the months of April or September.
- Publish a notice of withdrawal of support for a product at least 12 months prior to the effective date. The support periods for products affected by this announcement can be found listed on the Web at:
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Make product support extensions available, where possible, that are
designed to allow migration to the current release to be completed. For
additional information on product technical support extensions beyond the
three-year minimum period, contact your IBM representative.
Programs announced prior to January 2003, which have a stated Program Services end date, will continue to have Program Services available until that date. In addition, for customers who have purchased a support contract (that is, Software Maintenance, Subscription and Support, or SupportLine), full support for these programs will be available during the minimum three-year support period, with notice of withdrawal of support provided at least 12 months prior to the effective date. Exceptions are noted below:
- Products already scheduled to be withdrawn from support in 2003 will not be changed, unless otherwise announced
- The following products will retain their originally announced support period:
Original
withdrawal
Planned from
Product Version Program availability support
name release number date date(1)
DB2(R) Warehouse 7.2 5724-A90 Jun 8, 2001 Mar 31, 2004
Mngr Connector
DB2 Warehouse 8.1 5765-F42 Nov 21, 2002 Apr 30, 2004
Mngr Connector
WebSphere(R) Portal 4.1 5724-B66 Sep 2002 October 2004
Development
Community Builder
Message Driven prior to 1999 Dec 31, 2004
processor PRPQ
Tivoli(R) 3.6 5698-PDA Apr 28, 2000 Jul 11, 2004
SecureWay(R)
Policy Director
for Application
Server
Lotus(R) Discovery 1.1 Nov 1, 2001 Jan 1, 2004
Server
Lotus Discovery 2.0 Jun 1, 2002 Jan 1, 2004
Server
Domino(TM) 2.5 Oct 2, 2001 Sep 30, 2004
Everyplace(TM)
Enterprise
Domino Everyplace 2.6 Nov 6, 2001 Sep 30, 2004
Enterprise
Domino Everyplace 2.7 Nov 1, 2002 Sep 30, 2004
Enterprise
WebSphere Business 2.0 5724-D17 Jul 26, 2002 Jun 30, 2004
Integration
Adapters
WebSphere Business 2.1 5724-D17 Nov 1, 2002 Jun 30, 2004
Integration
Adapters
IBM AFP(TM) 3.07.1 5798-AF3 May 21, 1999 Sep 30, 2004
PrintSuite
for AS/400(R)
IBM AFP Font 2.01.1 5648-B45 Jun 30, 2000 Sep 30, 2004
Collector for
AIX(R), OS/400(R)
and OS/2(R)
IBM Director 3.1 5697-NFD Jan 15, 2002 Jan 15, 2004
Tivoli 3.6 5697-EAS Sep 18, 1996 Mar 31, 2004
Enterprise Console
Original
withdrawal
Planned from
Product Version Program availability support
name release number date date(1)
Tivoli 3.6 5697-D10 Sep 25, 1996 Mar 31, 2004
Management Framework5697-FRA
Tivoli Distributed 3.6 5697-EMN Sep 18, 1996 Mar 31, 2004
Monitoring
Tivoli Distributed 3.6 5697-F05 Jul 30, 1999 Mar 31, 2004
Monitoring for
OS/390
Tivoli Inventory 3.6 5697-F04 Jul 30, 1999 Mar 31, 2004
for OS/390
Tivoli Software 3.6 5697-F03 Jul 30, 1999 Mar 31, 2004
Distribution
TME 10 Inventory 3.6 5697-INV Sep 13, 1996 Mar 31, 2004
TME 10 Userlink 3.6 5697-ULK Sep 05, 1997 Mar 31, 2004
TME 10 Software 3.6 5697-SWD Jun 28, 1996 Mar 31, 2004
Distribution
Under the Support Lifecycle policy, some products will have a support withdrawal date of April 30, 2004. This announcement will serve as notice of the withdrawal of support for the following products effective April 30, 2004:
Original
withdrawal
Planned from
Product Version Program availability support
name release number date date(1)
IBM Content Manager 7.1 5697-D73 Jan 30, 2001 Apr 14, 2004
VideoCharger(TM)
for Multiplatforms
DB2 Automation 1.1 5697-G63 Apr 27, 2001 Mar 31, 2004
Tool
DB2 Object 1.1 5697-G64 Apr 27, 2001 Mar 31, 2004
Comparison Tool
DataJoiner(R) Classic2.1 5655-B73 Apr 16, 1999 Mar 31, 2004
Connect
DB2 Intelligent 7.1 5724-A60 Mar 30, 2001 Mar 31, 2004
Miner Scoring
IBM Red Brick(TM) 6.1x 5724-C18 Oct 20, 2000 n/a
Warehouse
IBM Informix(TM) 7.24 5724-C68 Jun 30, 1996 n/a
ESQL/COBOL MF
IBM Informix 1.0x 5724-C57 Mar 23, 2000 n/a
C-ISAM
DataBlade(TM) Module
IBM Informix Server 1.2x 5724-C27 Mar 31, 2000 n/a
Administrator
IBM Informix Server 1.3x 5724-C27 Nov 27, 2000 n/a
Administrator
DB2 Warehouse 7.2 5724-A90 Jun 8, 2001 Mar 31, 2004
Manager Connector
DB2 Warehouse 8.1 5765-F42 Nov 21, 2002 Apr 30, 2004
Manager Connector
Tivoli 2.0 5698-TRE Jul 1, 2000 Jan 1, 2004
Point-of-Sale
Manager
Domino Instant 1.0 Oct 10, 2001 n/a
Teamroom
IBM Message Center 6.4 5697-F64 Apr 27, 2001 Jan 31, 2004
for DirectTalk(R)
Enterprise 7.1 5697-G29 Aug 15, 2000 Apr 14, 2004
Information
Portal
Enterprise 7.1 5697-G31 Aug 15, 2000 Apr 14, 2004
Information
Portal Client
Kit for
Content Manager
IBM General 1.3 5685-E78 Oct 25. 2002 Dec 31, 2003
Parallel File
System (GPFS)
for Linux
on xSeries(R)
The software support lifecycle policy will be phased in over time for the WebSphere Business Integration products. Our intent is to transition our WebSphere Business Integration application products to a minimum of three years of support, based on the agreement we can obtain with our application Business Partners for which we provide connectivity.
IBM may modify this policy at any time, and will communicate the modification and any exceptions via a product announcement letter, or in a general policy announcement.
Trademarks
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