IBM International Program License Agreement Software Support Lifecycle policy — coordinated, simplified

IBM United States Software Announcement 203-204
August 12, 2003


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Overview Description
Availability date  
 
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(Corrected on April 2, 2009)

Corrected the URL in the Description section.

(Corrected on November 3, 2003)

Description section table - products added that retain their original announced support period.

(Corrected on September 26, 2003)

Description section: Three products removed from list. (Data Joiner V2.1 (5765-C36), DataJoiner Spatial Extender V2.1 (5765-D65), and Lotus Domino X.4000 Message Transfer Agent V2.1)
 

 
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Overview

As a customer of IBM continuing to rely on our software solutions to run your business, you have asked for a coordinated, common technical support lifecycle across our software portfolio.

In response to your requests, refer to the Description section for a complete list of IBM International Program License Agreement (IPLA) procedural changes as well as withdrawals.


 
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Availability date

August 12, 2003
 
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Description

Effective for International Program License Agreement (IPLA) software announced after January 1, 2003, IBM will:

  • Provide at least three years of product technical support, starting at the planned availability date of a product (version/release). This technical support applies only to the IBM licensed product. If this product is running on an operating system, (or with a corequisite, prerequisite product) that is no longer supported, IBM technical support may be limited to defects that can be replicated on supported environments (that is, supported versions of the operating systems).
  • Provide this product technical support to all customers who have active Software Maintenance, Subscription and Support, or SupportLine agreements.
  • Ensure support is available for all components of a product until the product is withdrawn from support.
  • Align product withdrawals from support to occur on common dates either in the months of April or September.
  • Publish a notice of withdrawal of support for a product at least 12 months prior to the effective date. The support periods for products affected by this announcement can be found listed on the Web at:
  • Make product support extensions available, where possible, that are designed to allow migration to the current release to be completed. For additional information on product technical support extensions beyond the three-year minimum period, contact your IBM representative.

    Programs announced prior to January 2003, which have a stated Program Services end date, will continue to have Program Services available until that date. In addition, for customers who have purchased a support contract (that is, Software Maintenance, Subscription and Support, or SupportLine), full support for these programs will be available during the minimum three-year support period, with notice of withdrawal of support provided at least 12 months prior to the effective date. Exceptions are noted below:

    • Products already scheduled to be withdrawn from support in 2003 will not be changed, unless otherwise announced
    • The following products will retain their originally announced support period:

                                                         Original
                                                         withdrawal
                                          Planned        from
Product              Version  Program     availability   support
name                 release  number      date           date(1)
 
DB2(R) Warehouse     7.2      5724-A90    Jun 8, 2001    Mar 31, 2004
 Mngr Connector
DB2 Warehouse        8.1      5765-F42    Nov 21, 2002   Apr 30, 2004
 Mngr Connector
WebSphere(R) Portal  4.1      5724-B66    Sep 2002       October 2004
 Development
 Community Builder
Message Driven                            prior to 1999  Dec 31, 2004
 processor PRPQ
Tivoli(R)            3.6      5698-PDA    Apr 28, 2000   Jul 11, 2004
 SecureWay(R)
 Policy Director
 for Application
 Server
Lotus(R) Discovery   1.1                  Nov 1, 2001    Jan 1, 2004
 Server
Lotus Discovery      2.0                  Jun 1, 2002    Jan 1, 2004
 Server
Domino(TM)           2.5                  Oct 2, 2001    Sep 30, 2004
 Everyplace(TM)
 Enterprise
Domino Everyplace    2.6                  Nov 6, 2001    Sep 30, 2004
 Enterprise
Domino Everyplace    2.7                  Nov 1, 2002    Sep 30, 2004
 Enterprise
WebSphere Business   2.0      5724-D17    Jul 26, 2002   Jun 30, 2004
 Integration
 Adapters
WebSphere Business   2.1      5724-D17    Nov 1, 2002    Jun 30, 2004
 Integration
 Adapters
IBM AFP(TM)          3.07.1   5798-AF3    May 21, 1999   Sep 30, 2004
 PrintSuite
 for AS/400(R)
IBM AFP Font         2.01.1   5648-B45    Jun 30, 2000   Sep 30, 2004
 Collector for
 AIX(R), OS/400(R)
 and OS/2(R)
IBM Director         3.1      5697-NFD    Jan 15, 2002   Jan 15, 2004
Tivoli               3.6      5697-EAS    Sep 18, 1996   Mar 31, 2004
 Enterprise Console
 
                                                         Original
                                                         withdrawal
 
 
                                          Planned        from
Product              Version  Program     availability   support
name                 release  number      date           date(1)
 
Tivoli               3.6      5697-D10    Sep 25, 1996   Mar 31, 2004
 Management Framework5697-FRA
Tivoli Distributed   3.6      5697-EMN    Sep 18, 1996   Mar 31, 2004
 Monitoring
Tivoli Distributed   3.6      5697-F05    Jul 30, 1999   Mar 31, 2004
 Monitoring for
 OS/390
Tivoli Inventory     3.6      5697-F04    Jul 30, 1999   Mar 31, 2004
 for OS/390
Tivoli Software      3.6      5697-F03    Jul 30, 1999   Mar 31, 2004
 Distribution
TME 10 Inventory     3.6      5697-INV    Sep 13, 1996   Mar 31, 2004
TME 10 Userlink      3.6      5697-ULK    Sep 05, 1997   Mar 31, 2004
TME 10 Software      3.6      5697-SWD    Jun 28, 1996   Mar 31, 2004
 Distribution

1
Program Services end date

Under the Support Lifecycle policy, some products will have a support withdrawal date of April 30, 2004. This announcement will serve as notice of the withdrawal of support for the following products effective April 30, 2004:

                                                         Original
                                                         withdrawal
                                          Planned        from
Product              Version  Program     availability   support
name                 release  number      date           date(1)
 
IBM Content Manager  7.1      5697-D73    Jan 30, 2001   Apr 14, 2004
 VideoCharger(TM)
 for Multiplatforms
DB2 Automation       1.1      5697-G63    Apr 27, 2001   Mar 31, 2004
 Tool
DB2 Object           1.1      5697-G64    Apr 27, 2001   Mar 31, 2004
 Comparison Tool
DataJoiner(R) Classic2.1      5655-B73    Apr 16, 1999   Mar 31, 2004
 Connect
DB2 Intelligent      7.1      5724-A60    Mar 30, 2001   Mar 31, 2004
 Miner Scoring
IBM Red Brick(TM)    6.1x     5724-C18    Oct 20, 2000   n/a
 Warehouse
IBM Informix(TM)     7.24     5724-C68    Jun 30, 1996   n/a
 ESQL/COBOL MF
IBM Informix         1.0x     5724-C57    Mar 23, 2000   n/a
 C-ISAM
 DataBlade(TM) Module
IBM Informix Server  1.2x     5724-C27    Mar 31, 2000   n/a
 Administrator
IBM Informix Server  1.3x     5724-C27    Nov 27, 2000   n/a
 Administrator
DB2 Warehouse        7.2      5724-A90    Jun 8, 2001    Mar 31, 2004
 Manager Connector
DB2 Warehouse        8.1      5765-F42    Nov 21, 2002   Apr 30, 2004
 Manager Connector
Tivoli               2.0      5698-TRE    Jul 1, 2000    Jan 1, 2004
 Point-of-Sale
 Manager
Domino Instant       1.0                  Oct 10, 2001   n/a
 Teamroom
IBM Message Center   6.4      5697-F64    Apr 27, 2001   Jan 31, 2004
 for DirectTalk(R)
Enterprise           7.1      5697-G29    Aug 15, 2000   Apr 14, 2004
 Information
 Portal
Enterprise           7.1      5697-G31    Aug 15, 2000   Apr 14, 2004
 Information
 Portal Client
 Kit for
 Content Manager
IBM General          1.3      5685-E78    Oct 25. 2002   Dec 31, 2003
 Parallel File
 System (GPFS)
 for Linux
 on xSeries(R)

1
Program services end date

The software support lifecycle policy will be phased in over time for the WebSphere Business Integration products. Our intent is to transition our WebSphere Business Integration application products to a minimum of three years of support, based on the agreement we can obtain with our application Business Partners for which we provide connectivity.

IBM may modify this policy at any time, and will communicate the modification and any exceptions via a product announcement letter, or in a general policy announcement.

Trademarks

 
Everyplace, Domino, AFP, VideoCharger, Red Brick, Informix, and DataBlade are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
DB2, WebSphere, SecureWay, Tivoli, Lotus, AS/400, AIX, OS/400, OS/2, DataJoiner, DirectTalk, and xSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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