IBM International Program License Agreement Software Support Lifecycle policy coordinated, simplifiedIBM United States Software Announcement 203-204
August 12, 2003
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(Corrected on April 2, 2009)
Corrected the URL in the Description section.
(Corrected on November 3, 2003)
Description section table - products added that retain their original announced support period.
(Corrected on September 26, 2003)
Description section: Three products removed from list. (Data Joiner V2.1 (5765-C36), DataJoiner
Spatial Extender V2.1 (5765-D65), and Lotus Domino X.4000 Message Transfer Agent V2.1)
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As a customer of IBM continuing to rely on our software solutions to run your business, you have asked for a coordinated, common technical support lifecycle across our software portfolio.
In response to your requests, refer to the Description section for a complete list of IBM International Program License Agreement (IPLA) procedural changes as well as withdrawals.
August 12, 2003
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Effective for International Program License Agreement (IPLA) software announced after January 1, 2003, IBM will:
- Provide at least three years of product technical support, starting at the planned availability date of a product (version/release). This technical support applies only to the IBM licensed product. If this product is running on an operating system, (or with a corequisite, prerequisite product) that is no longer supported, IBM technical support may be limited to defects that can be replicated on supported environments (that is, supported versions of the operating systems).
- Provide this product technical support to all customers who have active Software Maintenance, Subscription and Support, or SupportLine agreements.
- Ensure support is available for all components of a product until the product is withdrawn from support.
- Align product withdrawals from support to occur on common dates either in the months of April or September.
- Publish a notice of withdrawal of support for a product at least 12 months prior to the effective date. The support periods for products affected by this announcement can be found listed on the Web at:
Make product support extensions available, where possible, that are
designed to allow migration to the current release to be completed. For
additional information on product technical support extensions beyond the
three-year minimum period, contact your IBM representative.
Programs announced prior to January 2003, which have a stated Program Services end date, will continue to have Program Services available until that date. In addition, for customers who have purchased a support contract (that is, Software Maintenance, Subscription and Support, or SupportLine), full support for these programs will be available during the minimum three-year support period, with notice of withdrawal of support provided at least 12 months prior to the effective date. Exceptions are noted below:
- Products already scheduled to be withdrawn from support in 2003 will not be changed, unless otherwise announced
- The following products will retain their originally announced support period:
Original withdrawal Planned from Product Version Program availability support name release number date date(1) DB2(R) Warehouse 7.2 5724-A90 Jun 8, 2001 Mar 31, 2004 Mngr Connector DB2 Warehouse 8.1 5765-F42 Nov 21, 2002 Apr 30, 2004 Mngr Connector WebSphere(R) Portal 4.1 5724-B66 Sep 2002 October 2004 Development Community Builder Message Driven prior to 1999 Dec 31, 2004 processor PRPQ Tivoli(R) 3.6 5698-PDA Apr 28, 2000 Jul 11, 2004 SecureWay(R) Policy Director for Application Server Lotus(R) Discovery 1.1 Nov 1, 2001 Jan 1, 2004 Server Lotus Discovery 2.0 Jun 1, 2002 Jan 1, 2004 Server Domino(TM) 2.5 Oct 2, 2001 Sep 30, 2004 Everyplace(TM) Enterprise Domino Everyplace 2.6 Nov 6, 2001 Sep 30, 2004 Enterprise Domino Everyplace 2.7 Nov 1, 2002 Sep 30, 2004 Enterprise WebSphere Business 2.0 5724-D17 Jul 26, 2002 Jun 30, 2004 Integration Adapters WebSphere Business 2.1 5724-D17 Nov 1, 2002 Jun 30, 2004 Integration Adapters IBM AFP(TM) 3.07.1 5798-AF3 May 21, 1999 Sep 30, 2004 PrintSuite for AS/400(R) IBM AFP Font 2.01.1 5648-B45 Jun 30, 2000 Sep 30, 2004 Collector for AIX(R), OS/400(R) and OS/2(R) IBM Director 3.1 5697-NFD Jan 15, 2002 Jan 15, 2004 Tivoli 3.6 5697-EAS Sep 18, 1996 Mar 31, 2004 Enterprise Console Original withdrawal Planned from Product Version Program availability support name release number date date(1) Tivoli 3.6 5697-D10 Sep 25, 1996 Mar 31, 2004 Management Framework5697-FRA Tivoli Distributed 3.6 5697-EMN Sep 18, 1996 Mar 31, 2004 Monitoring Tivoli Distributed 3.6 5697-F05 Jul 30, 1999 Mar 31, 2004 Monitoring for OS/390 Tivoli Inventory 3.6 5697-F04 Jul 30, 1999 Mar 31, 2004 for OS/390 Tivoli Software 3.6 5697-F03 Jul 30, 1999 Mar 31, 2004 Distribution TME 10 Inventory 3.6 5697-INV Sep 13, 1996 Mar 31, 2004 TME 10 Userlink 3.6 5697-ULK Sep 05, 1997 Mar 31, 2004 TME 10 Software 3.6 5697-SWD Jun 28, 1996 Mar 31, 2004 Distribution
Under the Support Lifecycle policy, some products will have a support withdrawal date of April 30, 2004. This announcement will serve as notice of the withdrawal of support for the following products effective April 30, 2004:
Original withdrawal Planned from Product Version Program availability support name release number date date(1) IBM Content Manager 7.1 5697-D73 Jan 30, 2001 Apr 14, 2004 VideoCharger(TM) for Multiplatforms DB2 Automation 1.1 5697-G63 Apr 27, 2001 Mar 31, 2004 Tool DB2 Object 1.1 5697-G64 Apr 27, 2001 Mar 31, 2004 Comparison Tool DataJoiner(R) Classic2.1 5655-B73 Apr 16, 1999 Mar 31, 2004 Connect DB2 Intelligent 7.1 5724-A60 Mar 30, 2001 Mar 31, 2004 Miner Scoring IBM Red Brick(TM) 6.1x 5724-C18 Oct 20, 2000 n/a Warehouse IBM Informix(TM) 7.24 5724-C68 Jun 30, 1996 n/a ESQL/COBOL MF IBM Informix 1.0x 5724-C57 Mar 23, 2000 n/a C-ISAM DataBlade(TM) Module IBM Informix Server 1.2x 5724-C27 Mar 31, 2000 n/a Administrator IBM Informix Server 1.3x 5724-C27 Nov 27, 2000 n/a Administrator DB2 Warehouse 7.2 5724-A90 Jun 8, 2001 Mar 31, 2004 Manager Connector DB2 Warehouse 8.1 5765-F42 Nov 21, 2002 Apr 30, 2004 Manager Connector Tivoli 2.0 5698-TRE Jul 1, 2000 Jan 1, 2004 Point-of-Sale Manager Domino Instant 1.0 Oct 10, 2001 n/a Teamroom IBM Message Center 6.4 5697-F64 Apr 27, 2001 Jan 31, 2004 for DirectTalk(R) Enterprise 7.1 5697-G29 Aug 15, 2000 Apr 14, 2004 Information Portal Enterprise 7.1 5697-G31 Aug 15, 2000 Apr 14, 2004 Information Portal Client Kit for Content Manager IBM General 1.3 5685-E78 Oct 25. 2002 Dec 31, 2003 Parallel File System (GPFS) for Linux on xSeries(R)
The software support lifecycle policy will be phased in over time for the WebSphere Business Integration products. Our intent is to transition our WebSphere Business Integration application products to a minimum of three years of support, based on the agreement we can obtain with our application Business Partners for which we provide connectivity.
IBM may modify this policy at any time, and will communicate the modification and any exceptions via a product announcement letter, or in a general policy announcement.
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