IBM United States
Software Announcement 203-197
August 5, 2003

IBM CICS Performance Monitor for z/OS, V1.2 adds enhancements for extended real-time data and historical data support

 ENUS203-197.PDF (76KB)


At a glance

CICS Performance Monitor (CICS PM) for z/OS®, V1.2, is a comprehensive online performance monitoring and management tool for CICS Transaction Server (CICS TS) for OS/390, V1.3 and CICS TS for z/OS, V2.2. It provides for the display and management of user-defined thresholds, and for the display of detailed real-time and historical performance data. Information is displayed at a Windows workstation.

  • Improves CICS systems management and availability
  • Provides Single System Image (SSI) access to the resources in all CICS regions
  • Allows early detection and correction of performance problems
  • Provides intuitive cross-system navigation for fast problem determination
  • Built on standard APIs and proven CICS TS systems management technologies
  • Easy to install, set up, learn, and use
  • Reduces systems management costs

For ordering, contact:

Your IBM representative, an IBM Business Partner, or the Americas Call Centers at 800-IBM-CALL (Reference: LE001).

Overview

CICS® Performance Monitor (CICS PM) for z/OS, V1.2 provides real-time and historical performance monitoring and management facilities for CICS Transaction Server (CICS TS) on OS/390® and z/OS. Based on a standard API and proven CICS systems management technologies, it provides Single System Image (SSI) access to the resources in all CICS regions, and offers fast problem identification and exception management.

CICS PM helps you to:

  • Improve availability and system integrity
  • Lower systems management costs
  • Identify potential problems faster
  • Take immediate actions to prevent downtime

CICS PM contains the CICS PM workstation client, which provides a comprehensive GUI at a Windows® workstation. It operates with a CICS PM server and a supporting CICS PM application that runs in CICS TS server. This offers facilities for:

  1. Defining threshold criteria
  2. Installing these criteria
  3. Managing active thresholds
  4. Monitoring active thresholds

When threshold are triggered, the CICS PM workstation client can launch a browser to display detailed real-time performance information on the monitored CICS systems. Actions can also be taken directly from the browser on the CICS resources.

In this release, the CICS PM workstation client also provides the ability to collect historical task data for improved online problem determination. Users may:

  • Define collection criteria
  • Install the definitions
  • View collection criteria and related information
  • Stop collection
  • Observe historical task data, utilizing the extensive filtering capabilities

V1.2 also provides significant data coverage enhancements, including:

  • Current CICS storage detail
  • TCB storage and CPU time usage
  • Additional transaction resource monitoring

In response to customer input we have made extensive changes to enhance usability characteristics of the end-user interface. CICS PM is recommended for use by all customers of CICS TS.

Key prerequisites

  • CICS TS for OS/390, V1.3 (5655-147)
    or
  • CICS TS for z/OS, V2.2 (5655-E93)

Planned availability date

September 12, 2003

Description

This new release of CICS PM provides additional online and historical performance information for CICS TS for OS/390, V1.3 and CICS TS for z/OS, V2.2.

CICS PM:

  • CICS PM workstation client — A Java™-based GUI, providing access to CICS PM function.
  • CICS PM server application — This application services the requests issued by the CICS PM client for administration of threshold and history collection definitions.
  • CICS PM view sets — Sets of views, tailored for performance analysis and problem determination enabled by the Web user interface server, are part of the CICS PM V1.2 product, and are viewed at the workstation by a Web browser.

The CICS PM workstation client provides the ability to create, modify, and apply customer threshold definitions on the monitored CICS systems. In addition, CICS PM provides a predefined set of threshold definitions. The CICS PM workstation client also allows monitoring of active thresholds and currently active events, as well as displaying a recent history of active events.

New in Release 2

The CICS PM workstation client now also provides the ability to collect historical task data for improved online problem determination. Users may:

  • Define collection criteria
  • Install the definitions into the runtime
  • View collection criteria and related information in the runtime
  • Stop collection in the runtime
  • Observe historical task data, utilizing the extensive filtering capabilities

The Web user interface can be launched from the CICS PM workstation client and display the CICS PM view sets, in a context-sensitive fashion. No separate sign-on to the Web user interface is required.

A CICS PM view set is related to a single CICS object class (for example, a transaction). The view sets contain detailed performance information on the monitored CICS systems and provide intuitive navigation of that information via the Web user interface.

In V1.2, the CICS PM view sets are also used to present historical task data.

This release also provides significant data coverage enhancements, as well as extensive changes to improve usability characteristics of the end-user interface.

CICS PM is installed using SMPE. The CICS PM workstation client is downloaded from the mainframe and is installed on the client using Microsoft™ Software Installer. The workstation client will execute on Windows NT® V4, Windows 2000, or Windows XP. CICS PM requires the CICSPlex® System Manager (SM) component of CICS TS to be running; tools are provided to enable its easy setup and configuration, and the CICS PM documentation includes all required CICSPlex SM information.

The CICS PM workstation client: The CICS PM workstation client is an application that provides a GUI on a Windows workstation, displaying data provided by a supporting application of CICS PM installed in CICS TS.

The GUI of the CICS PM workstation client consists of two components:

  • Definitional component — Allows the user to utilize product-provided definitions, or to create and maintain their own definitions. Definitions can be threshold definitions or historical definitions. A grouping construct allows simple administration of sets of definitions. Groups of definitions can be installed into multiple CICS regions using an "install" button. The ability to view, modify and discard installed definitions is also provided.
  • Monitoring component — Monitors the status of multiple CICS regions. When a threshold is triggered, an event is created. Information about multiple events is aggregated into an event signature view, a panel on the screen, for rapid problem identification. This aggregation can be controlled at the level of system group, region, resource type, or resource instance. Navigation to the CICS PM view sets enables "drilldown" to facilitate problem resolution by providing more detailed information. Historical task data is available through the Web user interface via filter criteria.

The CICS PM view sets: CICS PM, using the CICSPlex SM Web user interface server component of CICS TS, provides a comprehensive series of view sets specifically tailored for performance analysis and problem determination. The view sets are automatically selected using the links from the monitoring component of the CICS PM workstation client. Alternatively, however, they can be invoked directly from a Web browser connected to the Web user interface.

These view sets provide real-time access to all CICS system and resource-related performance data. In addition, these sets provide access to all the task level performance data collected by the CICS Monitoring Facility (CMF), including file resource usage by task. They include extensive links to allow easy navigation through the views as well as the ability to make operational changes to key system and resource parameters, for example, maxtask limit, Dynamic Storage Area (DSA) limits, purging tasks, closing files, discarding unwanted CICS resource definitions, or deleting temporary storage queues.

The CICS system level view sets include:

  • CICS region
  • CICS storage (DSAs and subpool usage)
  • Transaction manager
  • CICS dispatcher
  • Loader
  • Temporary storage, including shared temporary storage pools
  • Transient data
  • DB2® connection
  • Recovery manager, including unit-of-work analysis
  • Enqueue pools
  • JVMpool
  • User exits — global and task related

The view sets provide access to all the resources defined to the CICS systems, including:

  • Transactions
  • Transaction classes
  • Programs
  • Files, including data tables, data set names, and local shared resource (LSR) pools
  • Connections
  • Logstreams
  • Journals
  • Temporary storage queues
  • Transient data queues
  • Terminals
  • DBCTL entries
  • System and transaction dumps
  • Enterprise Java resources

Other view sets are provided, giving access to the performance information about all the active tasks in the CICS systems, including task identification information, task status, suspend information, unit-of-work analysis, CPU usage, storage usage, program, file, temporary storage requests, and others. An extensive range of task level views is provided, with navigation links, which show all the performance data collected by the CMF, including file resource usage by individual task.

Also viewable are the outstanding events (as determined by the threshold definitions defined by the CICS PM workstation client, or set up by CICSPlex SM), together with the threshold definitions.

Key enhanced function in CICS PM V1.2

Support for historical data

CICS PM V1.2 provides comprehensive historical task data access for diagnosis of:

  • Current problems using recent history to identify the symptoms, leading up to the event
  • Problems that have happened in the recent past in order to prevent future reoccurrence

For long-term analysis and capacity planning, CICS PA offers extensive historical database capabilities.

  • Historical task data collection — Historical task data is collected on a set of extended VSAM KSDS files per CICS region. In order to identify which task data is to be collected, the CICS PM workstation client GUI can be used to define the collection criteria. Such criteria includes transaction ID, terminal ID, user ID, and unit-of-work ID. The CICS PM client can also be used to identify what data is currently being collected and the status of the history data sets.

    The amount of data collected is limited only by the size of the data sets. When these data sets are full, wrapping will occur, replacing oldest data first. This data persists across CICS region, CMAS and LPAR Restarts.

  • Working with historical task data — CICS PM provides extensive filtering capabilities against historical task data. To simplify access, the CICS PM client provides a launch window where the filtering criteria can be specified. From here you can launch the Web user interface directly to the data you specified.

    Historical task data can be viewed from multiple CICS regions simultaneously by setting the appropriate context and scope in the client via the topology tree.

    The historical task data extensive filtering capability and easy to use collection mechanisms offer significant enhancements to online problem determination capabilities of CICS PM.

Improved resource coverage: The resource coverage provided by CICS PM V1.2 is increased to improve the tracking and reporting of critical events within the CICS region.

  1. Current CICS storage detail — A breakdown of CICSDSAs by task into storage elements is provided. The task storage element list shows the address and length of each storage element. The UDSA, EUDSA, CDSA, and ECDSA are each listed separately.
  2. MVS™ views — Give summary information for TCB storage and CPU time usage.
  3. Transaction resource monitoring — Additional transaction resource monitoring data are provided for Temporary Storage Queues as well as additional performance class monitoring data for the CICS Resource Manager Interface (RMI).

New/changed view sets: Many changes have been made to the view sets and the underlying CICSPlex SM Base Tables. These changes provide extra information on the status of the CICS resources and extra actions that can be performed against those resources. Detailed changes have been made to over one hundred of the existing views to improve readability and usability. The changes include:

  • Changes to the data layout to reduce scrolling
  • Improved presentation of numeric and character fields
  • Improved filtering to reduce the amount of data displayed
  • Additional hyperlinking and general improvements to the ordering and grouping of data for easier problem diagnosis

Enhancements to CICS PA

As part of the strategy for CICS PM, corresponding enhancements have been made to CICS PA, which has been updated to provide additional reporting capabilities. These facilities enable it to report enhanced CMF resource class (temporary storage queue usage by task), which is also now available for monitoring by CICS PM. The new CICS PA V1.3 transaction resource usage reports provide detailed analysis of these CMF resource class records collected, and include:

  • Transaction Resource Usage List
  • Transaction Temporary Storage Queue Usage Summary
  • Temporary Storage Queue Usage Summary

Accessibility by people with disabilities

CICS PM has four user interface components:

  • The CICS PM workstation client GUI. This is the primary user interface for using the product. Written in Java 1.4, it takes advantage of the supported accessibility settings (system settings for font, and so forth). This component is suitable for keyboard only operation (without using a mouse). The GUI has two accessibility limitations that make it unsuitable for users who use a screen-reader or cannot read medium system fonts on a 1280 x 1024 resolution screen:
    • Changing the font size to larger fonts introduces a usability problem as then the GUI will not all fit on the screen and scrolling is required. It is important to view the whole of the screen at the same time, as it is used to give visual alerts of abnormal system status.
    • The tasks supported require fast response to system events. This makes the product intrinsically unsuitable for blind screen-reader users (sound is a serial access modality and not suitable for monitoring such systems).

    Color coding of information has been used throughout this component; however, it has been designed so that it may be effectively used by color-blind users.

  • The Web user interface views. A set of Web user interface views may be launched by the CICS PM workstation client GUI. These have been tested for accessibility and comply with Section 508 of the U.S. Federal Rehabilitation Act. This component supports optional font enlargement and high-contrast display settings. All functions may be accessed with a keyboard, without using a mouse. This component has been tested with assistive technologies including a screen reader.
  • User assistance information. Online help is provided in Java Help, which allows the user to change font size and color. The online help has been tested with assistive technologies including a screen reader. The main documentation is provided in PDF and HTML format.
  • Installation. Microsoft Software Installer is used for installation onto Windows platforms. This is accessible.

None of the components use audio alerts, so this product is suitable for users with hearing limitations.

Value Unit-based pricing

Value Unit-based pricing will help to align the prices of these products to the principle of the Parallel Sysplex License Charge (PSLC) pricing curve which provides for a lower price per MSU (millions of service units per hour) for larger capacities.

There is also be a price benefit when customers grow their capacity. Additional capacity will based on the number of Value Units (MSUs) the customer has already installed; for example, additional capacity will not be priced starting at the base with a higher price per unit but on the capacity that is already installed.

Note: Value Units of a given product cannot be exchanged/interchanged/aggregated with Value Units of another product.

International Program License Agreement (IPLA) and subscription and support considerations

IPLA licenses can be transferred from one machine to another within, but not limited to an enterprise. The customer may aggregate the capacity for all the processors the product is operated on to achieve a more economic price. This will result in a single Proof of Entitlement. It is the customer's responsibility to manage the distribution of Value Units within the limits of the entitlement of the product license.

Subscription and Support must cover the same capacity as the product license entitlement. Subscription and Support will be available in the country in which the agreement is made.

Product positioning

CICS PM is a real-time and historical performance management, monitoring, and troubleshooting solution for CICS TS. CICS PM provides users with an intuitive modern tool to help maintain a high level of performance and availability of their CICS TS systems.

CICS PM not only helps to avoid outages and to operate within service level commitments, but also helps to reduce the time and cost associated with managing system performance and availability.

CICS PM is based on standard APIs and proven CICS and CICSPlex SM systems management technologies to enable our customers to utilize these technologies to improve availability and system integrity. It provides SSI access to the resources in all CICS regions to help identify potential problems faster. CICS PM enables users to take immediate actions to prevent downtime. It provides an easy-to-use, comprehensive Web-based interface for exception management and historical task data collection, making it an attractive tool for system programmers and operators. Familiarity with CICSPlex SM is not a requirement.

CICS PM for z/OS is one of an extensive portfolio of CICS tools designed to meet key customer requirements in the areas of performance management, recovery, operational efficiency, and application reuse. In performance management space, the online performance monitoring functions provided by CICS PM, V1.2 are complemented by CICS PA, V1.3. The detailed offline performance analysis reports of CICS PA address all aspects of CICS system activity, and include the MVS System Logger, DB2, WebSphere® MQ, and IMS™. CICS PM and CICS PA, along with the existing systems-management functions of CICS TS, provide an effective solution for monitoring and improving the productivity of CICS systems, and help plan capacity for future requirements.

CICS tools complement the extensive portfolio of IBM eServer zSeries® tools. This portfolio includes Data Management tools (DB2 PM for OS/390, DB2 SQL PA for OS/390), application development tools (IBM Fault Analyzer for z/OS and OS/390, IBM File Manager for z/OS and OS/390, plus the Debug Tool for z/OS and OS/390), and system-management tools together with other IBM tools help customers reduce the total cost of ownership and improve efficiency of the z/OS and OS/390 platforms.

CICS PM is also a part of the IBM strategy for integrated performance management on zSeries, which is aimed at providing IBM tools to monitor the health of all zSeries systems and applications. For example, RMF™, DB2 PE, and IMS PA.

CICS PM will also provide timely support for the latest release of CICS TS for z/OS. Customers who have Subscription and Support for CICS PM will be entitled to a level of CICS PM that supports the next release of CICS TS at the time of its general availability.

A downloadable demonstration will be available at general availability from the CICS Web site:

Statement of direction

It is the intention of IBM to deliver by year end 2003 significant enhancements to the existing purge/forcepurge mechanisms to encompass additional task scenarios. These enhancements will be delivered in CICS TS for z/OS, V2.2 via the service channel with both CICS and CICSPlex SM enabled to invoke them.

All statements regarding IBM plans, directions, and intent are subject to change or withdrawal without notice.

Trademarks

 
The e-business logo, MVS, IMS, and RMF are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
CICS, z/OS, OS/390, CICSPlex, DB2, WebSphere, and zSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

Education support

No education course is available for this product. However, an online technical presentation is available now from:

Offering information

Product information is available through the Offering Information Web site at:

Publications

The hardcopy publication CICS® Performance Monitor for z/OS® — Program Directory (GI10-2556) is shipped with this product.

The CICS Performance Monitor for z/OS V1.2 — User's Guide (GC34-6194) is available only in PDF format, softcopy.

Both publications are available in PDF format. This is only provided by download from the IBM Publications Center Web site, at:

If the User's Guide is required in hardcopy, it can be printed from the PDF file.

Also available separately is the product Redbook, CICS Performance Monitor for z/OS — Redbook (SG24-6922), which has been updated for V1.2.

Order from:

Technical information

Hardware requirements

CICS PM for z/OS, V1.2 runs on any S/390® or zSeries® machine on which the applicable CICS TS will run.

The CICS PM workstation client will run on any Intel® architecture 32-bit workstation capable of running the prerequisite operating systems.

Software requirements

CICS PM requires:

  • CICS TS for OS/390®, V1.3 (5655-147)
  • CICS TS for z/OS, V2.2 (5655-E93)

Note: Both products will require the installation of PTFs listed in the CICS Performance Monitor Program Directory (GI10-2556) available at general availability of the product. CICS PM cannot function unless they are applied.

PTFs are also required in order to exploit the corresponding enhancements in CICS PA, V1.3. Refer to the Program Directory for details.

For CICS PM to run, the CICSPlex® SM component of CICS TS must be running. Tools are provided to enable the easy setup and configuration of CICSPlex SM for this purpose.

For the display of the view sets, a Web browser is required that meets the requirement for the Web user interface server in the level of CICS TS that is being used.

The CICS PM workstation client requires one of these operating systems:

  • Windows® XP Professional
  • Windows 2000 Server
  • Windows 2000 Professional
  • Windows NT® Server V4, with Service Pack 6
    or
  • Windows NT Workstation V4, with Service Pack 6

A TCP/IP connection is required between the workstation and the server.

Compatibility: The CICS PM workstation client is written in the Java™ programming language. The package for installation on Windows includes an IBM Java run-time environment (JRE). This is not available for use by other programs, and can coexist with any other Java runtime that may be installed on the machine.

Planning information

Packaging: CICS PM for z/OS, V1.2 is delivered in a package containing:

  • IPLA in multilanguage booklet (Z125-3301).
  • License information for CICS Performance Monitor for z/OS V1.2 (GC34-6271) in multiple languages.
  • Proof of entitlement.
  • Program Directory for CICS PM for z/OS V1.2 (GI10-2556).
  • 3480 1/2-inch tape cartridge, containing a Customized Offering (CBPDO or ServerPac) delivery of all components of the product. The component for running on a Windows workstation is downloaded from the z/OS or OS/390 machine as a single executable that contains a Microsoft™ Software Installer (MSI) package.

Security, auditability, and control

CICS PM for z/OS, V1.2 uses the security and auditability features of the base CICS TS for OS/390 or CICS TS for z/OS with which it is operating.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

Ordering information

CICS PM for z/OS, V1.2 is a mainframe product licensed by the IPLA. It has a single charge unit, based on Value Units.

New licensees: The CFSW configurator stand-alone path for 5655-I46 will be updated to support price proposals on August 5, 2003. For 5655-I46, media is only shipped via Customized Offerings (ServerPac, Systempac®, and CBPDO). CFSW configuration and order entry capability will commence with CBPDO on September 9, 2003.

Existing customers who purchased CICS PM, V1.1 with a current Software Subscription and Support agreement (5655-I47) are entitled to receive CICS PM, V1.2 at no charge. A new order must be placed for the product, with delivery of media via the customized offerings.

Customers who do not have a current Software Subscription and Support agreement but wish to upgrade to this new release must either:

  • Place a new order for the product
    or
  • Purchase Software Subscription and Support, backdated to the date on which their current release of CICS PM was ordered They can then place a new order for the product, and will receive CICS PM, V1.2 at no charge.

CICS PM, V1.1 will be withdrawn from Marketing after general availability of CICS PM, V1.2.

Value Unit exhibit VUE007

             MSUs      MSUs
            minimum   maximum   Value Units/MSU
 
Base           1         3           1
Tier A         4        45           0.45
Tier B        46       175           0.36
Tier C       176       315           0.27
Tier D       316         +           0.2

Value Units for non-MSU-based S/390 processors:

Hardware      Value Units/machine
 
MP3000 H30               6
MP3000 H50               8
MP3000 H70              12
ESL Models               2

Ordering example: The total number of Value Units is calculated according to the following example.

If the customer has installed 1,500 MSUs, the applicable value would be:

          Translation from MSUs to Value Units
 
            MSUs    *  Value Units/MSU  = Value Units
 
Base          3     *      1.00         =      3.00
Tier A       42     *       .45         =     18.90
Tier B      130     *       .36         =     46.80
Tier C      140     *       .27         =     37.80
Tier D    1,185     *       .20         =    237.00
 
Total     1,500                              343.50

When calculating the total number of Value Units, the sum is to be rounded up to the next integer.

Example: In the above ordering example, for the product running on a machine with 1,500 MSUs requiring 344 Value Units, order feature number 0001, quantity 94, 0002, quantity 1.

Ordering z/OS through the Internet

ShopzSeries (formerly SHOPS390) provides an easy way to plan and order your z/OS ServerPac or CBPDO. It will analyze your current installation, determine the correct product migration, and present your new configuration based on z/OS. Additional products can also be added to your order (including determination of whether all product requisites are satisfied). ShopzSeries is available in the U.S. and several countries in Europe. In countries where ShopzSeries is not available yet, contact your IBM representative (or Business Partner) to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries Web site at:

The products in this announcement have one charge unit — Value Units.

Value Units for IBM 9672 processors will be based upon the full capacity of these systems. This is applicable to all S/390-based systems that are measured on MSU capacity. Information on MSU capacities can be found in the IBM System/370™, System/390® and zSeries Machine Exhibit (Z125-3901).

Value Units for zSeries will be based upon full MSU capacity as defined in the Machine Exhibits.

There will be a tool available that provides support for transforming the MSU-based capacities of S/390 systems to new Value Units by calculating the applicable number of Value Units for a given number of MSUs.

Note: For actual feature numbers, refer below.

Value Units for non-MSU-based S/390 processors:

MP3000 Models
 
       H30              =   6.00 Value Units
       H50              =   8.00 Value Units
       H70              =  12.00 Value Units
 
P/390, R/390, IBM 3006  =   2.00 Value Units

Basic license: To order, specify the program number, feature number 9001 for asset registration, and the one-time charge (OTC) feature number. Also specify the feature number of the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW.

                              Medium
                   Program    feature
Description        number     number   Medium
 
CICS Performance   5655-I46   5802     3480 1/2-inch
 Monitor for z/OS                       Tape Cartridge
 Version 1.2
 
CICS Performance   5655-I47   6744     Paper
 Monitor for z/OS
 Version 1.1 --
 Subscription
 and Support

Translation from MSUs to Value Units
 
           MSUs       Value Units/MSU
 
Base        1-3            1.00
Tier A      4-45           0.45
Tier B     46-175          0.36
Tier C    176-315          0.27
Tier D    316+             0.20

                                     OTC
                          Program    feature
Description               number     number
 
CICS PM for z/OS, V1      5655-I46
    1 Value Unit                     0001
  250 Value Units                    0002

Subscription and support: To receive voice technical support via telephone during normal business hours, and upgrades at no additional charge, Subscription and Support must be ordered. The capacity of Subscription and Support (Value Units) must be the same as the capacity ordered for the product licenses.

To order, specify the support program number (in this case, 5655-I47) and feature number 9001 for asset registration. IBM is also providing subscription and support for these products via a separately purchased offering under the terms of the IBM International Agreement for Acquisition of Support (IAAS). This offering:

  • Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
  • Entitles customers to product upgrades at no additional charge. Note that the customer is not entitled for new products.

Once subscription and support is ordered, the charges will renew automatically annually unless cancelled by the customer.

                                      Annual
                                      support
                                      charge
                            Program   feature
Description                 number    number
 
CICS PM for z/OS, V1.1 --   5655-I47
 Subscription and Support
    1 Value Unit                      0001
  250 Value Units                     0002
  Decline SW Subscription             0003
   and Support (no charge)

Customized offerings

Product media is shipped only via Customized Offerings (for example, CBPDO, ServerPac, SystemPac). Non-customized items (CDs, diskettes, source media, media kits) will continue to be shipped via the stand-alone product.

Terms and conditions

Sub-capacity charges terms and conditions

IBM eServer zSeries software charges at less than full machine capacity for eligible data management (DM), application development (AD), and CICS tools apply when z/OS is running in z/Architecture™ (64-bit) mode on a zSeries 900, no other MVS™-based operating system is licensed to that server, and the required information is provided by the customer in accordance with the applicable terms.

Sub-capacity charges for an eligible AD, DM, or CICS tool is based on the z/OS product-defined capacity. To obtain charges at less than full machine capacity for eligible AD, DM, and CICS tools, the customer is required to:

  • Determine the MSUs needed for each machine on which the tools will run. Only machines on which the customer has implemented sub-capacity Workstation License Charges (WLC) according to the above terms and conditions, are eligible for charges at less than full machine capacity for the tools.
  • Use the product-defined capacity for z/OS (as specified on the sub-capacity reports submitted to IBM for sub-capacity WLC) as the sub-capacity (MSUs) for each tool.
  • Submit any additional MSUs and/or Value Units required for each product along with the current entitlement in Value Units for each product.

Sub-capacity charges for AD, DM, and CICS tools

To be eligible for sub-capacity charges for AD, DM, and CICS tools, the machine on which the AD, DM, or CICS tools are running must be eligible for WLC sub-capacity charges terms and conditions. The customer must have signed the Attachment for zSeries Workload License Charges-Pre-ILM (Z125-6516) and submitted at least one sub-capacity report to IBM as defined in the attachment.

With sub-capacity charges, the charge for an eligible AD, DM, or CICS Tool is based on the z/OS product-defined capacity. To obtain charges at less than full machine capacity for each eligible AD, DM, and CICS tool for each machine, the customer should:

  • Determine the MSUs needed for the machine on which the tools will run. In a data-sharing environment, determine the aggregate MSUs needed on the machine where the tools run. Use the product-defined capacity (MSUs) for z/OS (as specified on the sub-capacity reports submitted to IBM for sub-capacity WLC) as the sub-capacity (MSUs) for each tool.
  • Submit any additional MSUs and/or Value Units required for each product along with the current entitlement in Value Units for each product.
  • If the use of sub-capacity pricing terms for AD, DM, and CICS tools results in a reduced requirement for Value Units, thus freeing up entitlements, customers can reallocate the entitlement difference by distributing the Value Units across a larger or different set of systems, or reserve them for future growth. There will be no refunds for these freed up Value Units. Subscription and Support volumes and entitlements for existing contracts will continue to be at the same levels as the acquired licenses.

Management of the Value Unit entitlements continues to be a customer responsibility. If one of the following occur on a machine to which AD or DM tools are licensed, the customer must determine if additional Value Units and Subscription and Support need to be ordered for those tools to cover the increase:

  • The z/OS-defined capacity is increased.
  • The requirements for WLC sub-capacity charges are no longer met.

Licensing: IPLA. Proofs of entitlement are required for all authorized use.

These products are licensed under the IPLA, the associated Agreement for Acquisition of Support, and the Addendum for Support (Z125-6435), which provides for support with ongoing access to releases and versions of the program. These programs have a one-time license charge for use of the program and an ongoing recurring charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. S/390 and zSeries IBM Operational Support Services — Support Line is an option for those customers who desire added services.

Limited warranty: Yes

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to data bases (read Web sites) for program information, FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at their leisure.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or Business Partner. This extension may be available for a fee.

Program support: Enhanced support, called Subscription and Support, includes telephone assistance (voice support for defects during normal business hours) as well as access to updates, releases, and versions of the program as long as support is in effect. The customer will be notified of discontinuance of support with 12 months' notice.

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date to the party (either IBM or its reseller) from whom you acquired it for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage® applies: No

Software maintenance applies: No

For Operating System software, the revised IBM Operational Support Services — Support Line offering will provide support for those operating systems and associated products that are not available with the newly announced Software Maintenance offering. This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised Support Line offering, refer to our Web site at:

For additional information on the revised IBM Operational Support Services, refer to Services Announcement 601-023 , dated July 10, 2001.

IBM Operational Support Services — Support Line: Yes

AIX®/UNIX® upgrade protection applies: No

Entitled upgrade for current AIX/UNIX upgrade protection licensees: No

iSeries™ software subscription applies: No

Variable charges apply: No

Educational allowance available: Yes, 15% education allowance applies to qualified education institution customers.

Prices

The program charges remain the same as that of the previous release. Contact your IBM representative for details.

Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at:

Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  ibm_direct@vnet.ibm.com
 Mail:      The Americas Call Centers
            Dept. LE001
            P.O. Box 2690
            Atlanta, GA  30301-2690
 
 Reference: LE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
The e-business logo, Redbooks, System/370, z/Architecture, MVS, and iSeries are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
z/OS, CICS, S/390, zSeries, OS/390, CICSPlex, Systempac, System/390, Passport Advantage, and AIX are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a registered trademark of Intel Corporation.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows and Windows NT are registered trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.